Visitor Services

Visitor Services Assistant – Housekeeper

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Pitmedden Garden (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure Safe Systems of Work is implemented effectively within function and with external contractors.
• Deliver excellent customer.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Visitor Services Assistant

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle and help generate the income that enables us to care for the Castle & Gardens.

Specifically, you are there to ensure smooth and safe operations, making the property the best possible place to work and visit.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in the castle’s presentation and operation to make a memorable and positive experience for our visitors.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and assisting with admissions, catering, membership and retail sales.
 Proactively engaging visitors in the stories and history of the site. This will include the delivery of tours and informal assistance around the property as and when required by the visitors.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site and the local area.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of personal presentation at all times
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/ contractors.

Financial Responsibilities
 To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Catering/Cashier duties
 To prepare and serve food and drink to customers.
 To ensure good housekeeping of catering kitchens, serveries, seating, front and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break-down of events in liaison with the management.
 To assist with hospitality and travel trade events. This may include evening work.

Health and Safety
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

Face to Face Fundraiser

As a face-to-face fundraiser for the Scottish Seabird Centre, you will play a critical role as an ambassador for the charity, engaging visitors to the Centre and inspiring them to join as a member, raising vital funds for our charitable work.

Principal duties

We are looking for enthusiastic, self-motivated people who enjoy a busy work environment. You will need to be happy working to targets, enjoy conversing with others and working as part of a team. Key duties include:

• Engage visitors in and around the centre, inspiring them about our work and supporting the wider team to ensure positive experiences for all
• Sign up new members for the charity
• Capture member data accurately and comply with GDPR and data protection guidelines
• Assist the wider Scottish Seabird Centre team as required.
• Work safely, observing all Health & Safety policies and procedures.

Essential skills and experience
• An engaging and confident communicator
• A passion for Scotland’s marine environment and seabirds – we will provide opportunities to build your knowledge as part of your induction and training.
• Comfortable working independently

Desirable skills and experience
• Experience in customer facing roles
Our values

Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and without bias.

Training: Through our induction programme you will have the opportunity to learn about the Charity and to experience some of the amazing work we do.

Performance: You will be measured against clearly defined measurable and challenging goals.

Location: The Scottish Seabird Centre in North Berwick. You might be asked to join other team members at events; transport will be provided in such cases.

Benefits:
• You will be working for a successful conservation and education charity in a stunning location.
• Pension is available.
• We have training and development opportunities for everyone.
• 20% discount in the charity’s Gift Shop and Seabird Café.
• 10% discount on the Scottish Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.

Applications: Tell us why you are keen to work with us – and when you are available – in a short cover letter of no more than one side of A4 and attach your CV. Please send both to info@seabird.org.

Closing date and Interviews: Applications for this role will be closed 12:00 21st April 2025 and interviews are likely to take place the week commencing 28th April 2025.

We look forward to hearing from you!

Adventure Sports Assistant

Role overview:

We are seeking an enthusiastic customer centred Adventure Sports assistant to join our amazing team. You will play a vital role in ensuring a positive customer experience during all of our activities. AS Assistants will work closely with the team within our Adventure department to ensure smooth operations and safe adventuring. Some of our activities include skiing, snowboarding, MTB, mountain carting, tubing and ball runs. Strong communication skills, a friendly demeanour, and the ability to handle stressful situations are essential for this role.

Purpose of the job:

The AS Assistant will primarily ensure that all procedures are followed when customers are hiring equipment, speaking to the customers, and gauging their experience and knowledge. A keen eye is needed to check over the returned equipment, looking out for any issues and breakages. The AS assistants will also assist with the tubing slides, key maintenance of the bike and carting tracks throughout the day and advising customers on the difficulty levels of the bike tracks.

Duties and responsibilities

• To ensure that the department operates to the highest standards of customer care
• Maintaining the presentation of hire to keep the comfortable and welcoming environment
• Being attentive to the needs of the customer
• Keep all areas clean and tidy and follow cleaning procedures
• Ensuring all safety paperwork is accurate and correct
• Carrying out maintenance on the bike tracks
• Attending to the tubing slides
• Ensuring a fun experience for customers
• To identify personal development needs in line with personal and organisational objectives
• To undertake any other duties as may, from time to time, be required
• Ensuring compliance with Health and Safety procedures, risk assessments and company policies

Team Skills

• Be polite and attentive to all our guests and colleagues
• Dependability and accountability
• Show initiative and motivation
• Show positivity and excitement

Person Specification

Knowledge & Experience:
– Candidates must have knowledge of basic sports equipment
– Experience in Customer Service
– Basic mountain bike experience

Skills:
– Excellent Customer Service skills
– Proficient level of numeracy
– Excellent attention to detail and accuracy
– Ability to prioritise tasks and manage time effectively
– Strong communication and interpersonal skills
– Ability to work alone as well as part of a team, and to work well under pressure

Personal Attributes/Behaviours
– The ability to identify success as well as areas for improvement
– A motivated individual who is not fazed by an ever-changing environment
– A committed individual
– Flexible ‘Can do’ approach
– A highly motivated individual with initiative and a positive, proactive approach to challenges
– A team-player
– A car-driver to get to our mountain location in the Cairngorms National Park

The role will require a reasonable degree of flexible working to meet the operation needs of the business, which operates 7 days per week, 364 days per year and is variable in nature due to seasons.

Limited staff accommodation available.

Company Background and Culture / Location Overview

Cairngorm Mountain, managed by Cairngorm Mountain (Scotland) Ltd is a popular snowsports destination in Scotland, located within the Cairngorms National Park, and has been offering snowsports for over 50 years. In winter, the resort is a commercial ski operation. In Summer, the Resort serves as a tourist destination. The surrounding area attracts over 1.8 million annual visitors predominantly in Summer with the Resort itself attracting circa 200,000 annual visitors.
Cairngorm Mountain Resort covers 1,418 hectares and can attract over 120,000 skiing and snowboarding visitors in the busy winter period. The Resort is an internationally renowned area of scientific interest. Cairngorm Mountain and surrounding areas contain unique natural habitats and wildlife protected by EU legislation.
In the summer, the Resort transforms as the snow melts and becomes a hub of activity, from guided walks to the mountain summit, to generic visitors and a family market looking for activities to undertake.

Digital Content Producer

Part-time 3 days per week (21 hours)
Fixed Term to 06 October 2026
Salary £29,888 – £32,602 per annum pro rata (pay award pending)
Plus generous benefits package
Hybrid / flexible working

About the role

Are you passionate about storytelling and digital innovation? Do you thrive in creative environments where your ideas bring cultural collections to life? We are looking for a talented Digital Content Producer to help shape and deliver engaging, cutting-edge digital experiences that connect audiences with our museum’s incredible collection and public programs.

The Digital Content Producer plays a crucial role in developing, managing, and delivering engaging digital content that enhances public interaction with the collection and programming. You will be responsible for ensuring content resonates with diverse audiences across multiple platforms, and for upholding high standards of accuracy, creativity, and tone. You will work closely with internal teams, external contractors, designers, and content creators to deliver compelling multimedia experiences, including audio, video, and interactive digital formats.

The difference you’ll make

Your main responsibilities will include:

– Overseeing the production of content and managing external content creators, in-line with content and audience strategies.
– Writing briefs and procuring suppliers for the delivery of original content according to schedules and content calendars.
– Maintaining best practices for publishing across platforms, implementing editorial guidelines, and ensuring accuracy, usability, and a consistent voice
– Creating audience-focused content (written format and multi-media) to be published across channels and in-gallery.
– Scheduling and optimising content according to channel and internal guidelines / best-practice.
– Liaising with colleagues, artists and relevant stakeholders on the development of different content types.
– Undertaking research for the development of content relevant to audience, while meeting organization’s strategic aims.
– Assisting with the development of standards, operational practices and quality control associated collection content for NGS digital media systems and rights management.
– Liaising with external content suppliers, rights-holders and key stakeholders for large-scale digital projects.
– Providing ongoing administrative support including budget administration.
– Supervising volunteers and trainees as projects require.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Working knowledge of Adobe Creative Suite and video editing software.
– Proven expertise in researching and developing content for diverse digital platforms.
– In-depth understanding of media production workflows and dependencies.
– Skilled in proofreading, web writing, and multimedia content creation.
– Understanding of digital storytelling techniques to create immersive, engaging, and meaningful narratives tailored to diverse audiences.
– Experienced in asset management and CMS administration
– Excellent written and editorial skills with ability to write and present interesting, clear and accurate information for audiences
– Good organisational and time management skills
– Ability to plan and work on own initiative

It would also be great if you have:

– Educated to degree level, or equivalent in Digital Media, or equivalent qualification and practical experience
– Working knowledge of Adobe Creative Suite and video editing software.
– Passion for Scottish art, culture and heritage.
– Copyright and licensing procedures and negotiation requirements.
– Knowledge of best practices in design thinking, information architecture and user experience.
– Familiar with commitments relating to equality, diversity and inclusion.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for completed applications is 12 noon on Tuesday, 01 April 2025.

Please note that interviews are likely to be held week commencing 14 April 2025.

Visitor Services Officer

To maximise our visitors’ enjoyment of the Trimontium Museum and events with excellent standards of service and ensuring that the site is safe and secure.
Specifically, to ensure the smooth and safe operations in Museum, shop, walks and events activities making the museum a positive and enjoyable place to visit and volunteer.

Key General Responsibilities

To provide a consistently high standard of visitor and volunteer care at all times
• Supporting volunteers in welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner;
• Answering visitors’ queries about the site, facilities and the local area, in person and in answer to email and phone enquiries;
• Supporting volunteers in welcoming visitors with special needs / impairments and making any appropriate amendments to the visitor experience;
• Assisting all volunteers to take part in a positive and rewarding experience, giving guidance and support as appropriate to their needs;
• Assist the Volunteer & Visitor Manager in maintaining monthly rota, finding additional volunteers or staff as required.
To maintain excellent standards of site and personal presentation at all times
• Support volunteers during opening and closing routines;
• To ensure good housekeeping of Reception, Gallery, toilets and staff room;
• To ensure that retail merchandising is presented to current 5 star Visit Scotland standards.
Health & Safety and Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate;
• To ensure site meets with Health and Safety legislation in liaison with your department manager;
• Undertake any other duties and responsibilities as required by the Trust, commensurate with the grade of the post.
• The post holder will be expected to work occasional evenings and weekends.

Candidate Specific Responsibilities

• To maintain and update membership records, create membership packs and send out as required
• To assist in gathering gift aid evidence for processing
• To provide support in the development of promotional materials and opportunities
• To support organisation and provision of events and group visits
• To assist in the communication to volunteers about activitiesv
• To assist in maintaining volunteer records

Candidate will be expected to work 14 hours per week (2 days). Days worked can be flexible but will include weekend working on a rota basis

Senior Conservator (Preventative)

Location: Glasgow Museums Resource Centre, 200 Woodhead Road, Glasgow, G53 7NN
£42,053.49 – £48,761.69
GLA13362

Glasgow Life is looking for a Senior Conservator (Preventive) to join us on a 35 hour per week full time, permanent contract. As Senior Conservator (Preventive) you will be joining our in-demand team of conservators. You will be part of the dedicated team which supports conservation and care of collections within the city’s museums, library special collections and archives.

More about our Museums teams
As a Senior Conservator (Preventive) you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As Senior Conservator (Preventive) you’ll be an integral part of the team by advising on preventive conservation across all Glasgow Museums and Collections buildings and collections. You will be an integral part of the team ensuring ethical treatment, safe display and lending of our collections. You will work with others to ensure that our buildings are pest free and offer the necessary environmental conditions. Reporting to the Conservation Manager you will be working alongside an established team of specialist conservators.

The candidate
If you’re interested in joining us as a Senior Conservator (Preventive) you’ll need:
• Recognised qualification in conservation or collections care
• Experience and understanding of the equipment used in environmental monitoring, its uses and maintenance
• Experience of specific areas of preventive conservation such as Disaster Planning documentation, Integrated Pest Management and appropriate materials for museum use
• Experience of writing technical summaries and reports, drawing on data from a range of sources
• Evidence of sharing skills and developing those of others
• Professional accreditation or the willingness to become accredited is desirable

You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations.

We offer hybrid working for some roles, with teams working between the office and home. Your line manager will agree these days with you, if suitable. This balance enables you to continue much-needed collaborative working.

Our Glasgow Museums Resource Centre, which would be your main place of work, has great links to public transport and free parking.

This role is working Monday to Friday 9am to 5pm.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 6th April and interviews are provisionally scheduled for 14th April.
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see https://www.glasgow.gov.uk/jobevaluation for more information.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 06th April 2025

Information is available in alternative formats, on request.

Brand Home Manager

The Company

The GlenAllachie is one of Scotland’s independently owned and managed Scotch whisky companies. Led by Billy Walker, who boasts an incredible 50-year tenure in the world of whisky, they strive to be industry leaders in both liquid quality and cask innovation. With ownership of The GlenAllachie single malt, Meikle Tòir Peated single malt, MacNair’s Lum Reek blended malt, MacNair’s Exploration Rum and White Heather blended Scotch brands, they have an impressive portfolio that is growing exponentially. The multi-award-winning brand home, based in Aberlour, is at the heart of the company. Winner of Visitor Attraction of the Year 2022, they are renowned for providing one of the best visitor experiences in the Speyside region, and with recent significant investment, they are looking to bring in the right person to continue to develop their brand home.

The Job

A fantastic opportunity has arisen with one of Scotland’s most revered independent Scotch Whisky producers for a Brand Home Manager based at our brand home in Speyside.

The Role

This role represents a wonderful opportunity for a dynamic and experienced professional to join the GlenAllachie team at their Speyside home in Aberlour. Reporting to the Sales Director, this role will lead the entire operation at The GlenAllachie Distillery Visitor Centre, which includes tours, events, retail and bar activities. The person will require exceptional commercial acumen to lead and manage the people and activities successfully. The candidate will be responsible for developing and implementing the company’s brand home strategy.

Role Details

Lead the visitor centre team in delivering exceptional, engaging and educational visitor experiences through tours, events, tastings and retail.
Develop and execute the strategic vision for the brand home, continually focussing on the growth of the visitor centre and driving towards enhanced experiences.
Develop new visitor experiences, seeking fresh and exciting ways to exceed customer expectations and needs while promoting the GlenAllachie brands.
Ensure strong management of the visitor centre shop and bar is in place including stock management and overseeing all money-handling procedures.
Ensure daily operation is managed efficiently and delivered to consistently high standards.
Build and maintain excellent relationships with the Operations Director and the distillery/warehouse teams to ensure the smooth running of the Visitor Centre and compliance with all health and safety standards.
Ensure the Visitor Centre operation is appropriately resourced for both public visitors and Trade/VIP visits.
Maintain responsibility for the quality of the overall visitor experience.
Manage the tour booking system (Checkfront) and all tour enquiries, including trade/VIP visits.
Manage the till system (EPOS), which will include regular reporting, stock management and product review.
Leading the recruitment, induction, and ongoing training of team members. This includes annual reviews, training and development and ensuring support is in place to deliver a consistent and exceptional customer experience.
Understand, lead, and comply with safety, quality and sustainability legislation.
Lead by example by actively delivering all experiences within the business, from hosting guided tours to serving in the bar and shop.
Working alongside the marketing team to plan and execute any events held within the visitor centre, including managing the distillery events for the Spirit of Speyside Whisky Festival.
Manage monthly, quarterly and annual reporting to ensure the visitor centre growth strategy is effective and adjust as necessary to ensure continued increased profits.
Work alongside the UK Sales Manager to support brand activity in close proximity to The GlenAllachie Distillery.

Key Skills

Experience in effectively leading the operational management within a business, ideally for a visitor/tourist attraction.
Exceptional leadership and people management skills.
Excellent customer care skills in providing and sustaining world-class customer service.
Ability to deliver creative and engaging experiences for a wide range of customers.
Management experience in an operational leadership capacity, including experience with annualised hour contracts, flexible workforces, and managing multi-faceted, vibrant and dynamic teams and individuals.
The ability to provide innovative and creative ideas to continually enhance the visitor experience.
Strong problem-solving skills.
Ability to multitask and prioritise a range of work streams in a fast-paced environment.
A collaborative approach and ability to work closely with multiple stakeholders across different parts of the business.

Qualifications & Experiences

2-3 years of experience leading a team in a management capacity.
Experience in presenting to a wide range of audiences.
Current driver’s license.
Good knowledge of Microsoft Word, Excel and PowerPoint.
Previous experience within the hospitality, retail and/or tourism sector is desirable.
Personal Licence holder (desirable but not essential as training will be provided).

Steward – Dunstaffnage Castle and Chapel and Bonawe Iron Furnace

Your role of Steward at Historic Environment Scotland will be a part year permanent position. The likely start date for this role will be early May. The role will be zero hours over the winter period from October to March and then your hours will resume in April until end September for the summer season.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a remarkable view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to the castle and furnace during the season.

Our stewarding role delivers the highest standards of visitor experience at both Dunstaffnage Castle and Bonawe Iron Furnace working across all areas, including the shop and admissions area and outdoors, with visitor engagement core to the role.

Central West is a district covering 43 sites across Argyll, Arran and Lochaber. Dunstaffnage Castle receives around 22,000 visitors per year and Bonawe Iron Furnace is building back to around 5,000 over the summer. Both sites welcome educational groups and outreach is developing area for the site team.

For more information about the post and information about the team, please access the full job description for this post.

Groundsperson

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant propagation, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;

Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;

Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management

Not a line manager but will, on occasion, supervise volunteers under instructions from the Property Management Team.

Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)

Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management

Not a budget-holder.

Tools/equipment

Will be a user of driven vehicles such as ride-on mowers and tractors;

Will be a frequent user of powered tools such as Blowers, mowers, strimmers, hedge-cutters;

Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

Gardener

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.

Demonstrating self-motivation, organising, planning, and prioritising and good time management.

Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Destination Associates – Welcome Host

Scottish Canals is looking for Destination Associates – Welcome Hosts to join our friendly team at The Falkirk Wheel!

We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2025 season.

If you’re interested in tourism, travel, events, food & drink, boating and outdoor activities, then this could be the perfect opportunity for you. We have casual contracts available with a degree of flexibility around working patterns and hours.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences, our associates enjoy a wide range of fun and exciting responsibilities.

You will assist customers with purchases, supply information, keep our attractions looking their best and help to ensure our visitors have a 5-star trip to remember. The role will involve customer service, cash handling, replenishment of the gift shop, and the preparation of food and drink.

Full uniform and training will be provided.

Key Duties Include:

Greeting customers as they enter our visitor centre
Checking people in for boat trips
Assisting with the purchase of boat trip tickets
Signposting guests
Assisting Travel Trade

To be successful you will have:

Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
The drive to work across various disciplines (gift shop, café, tourism, events etc.)
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role
Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour. You will work on a rota which may include weekends and bank holidays.

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