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Visitor Services

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of catering, retail, visitor services, and events at in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service. With delegated responsibility for catering, retail, events and duty management this job is very often the “face” of the Trust to visitors and suppliers, directly influencing public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, events, catering and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Supervising staff in the café.
 Upholding food and hygiene standards and preparation of food.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity, e.g. public events.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the Property.
 Health & Safety procedures, emergency procedures, and environmental procedures.
 Deputising for the Visitor Services Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:
 Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required (but see “Experience” below).
 A full, clean driving license for driving in the UK.

Desirable
 Food & Hygiene Qualification.
 Current First Aid certification (or willingness to train and use).
 A formal qualification in Catering, Hospitality, Tourism or Event Management.
 A recognised SQA Licensing Qualification e.g. Scottish Personal Licence Holders Certificate and Personal License.

Skills, Experience & Knowledge
Essential
 Significant previous experience of working in an operations role in the visitor/heritage attraction industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Proven sales skills with the ability to achieve targets.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport.

Desirable
 Experience of volunteer management.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the income budget together with the Visitor Services Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective operation.
 Supervise daily till operations and perform end-of-day income reconciliation.
 Assist the Visitor Services Manager with menu costing and stock-taking.

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped commercial catering kitchens.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Collections Care

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the Palace at all times. Working 5 days out of 7, which will include weekend working during the open season, and occasional evenings to support events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care:
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all public areas are kept clean, hygienic and tidy at all times.
 Work as part of a team ensuring collections care across all Fife properties.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date and take an active role in staff training in liaison with your line manager across all cluster properties.
 Take an active role in ‘conservation in action’ programmes across all cluster properties.
 Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times:
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with the Regional Team, other property departments; visitor services, retail, gardening, catering and site repair employees/contractors.

Visitor Services/Events:
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife Properties as needed.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager and the site duty manager.

Health and Safety:
 To ensure site meets with Health and Safety legislation in liaison with your line manager.
 To use personal protection equipment as provided and directed by your line manager.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Experience of providing excellent customer care.
 A good team player.
 A flexible approach to work, multi-tasking and working with staff across various departments.
 Good time management.
 A strong eye for detail.
 Good interpersonal and communications skills.
 Valid UK driving license.
 Willingness to learn new techniques & activities, e.g. collections care, object handling etc.

Desirable
 Demonstrable experience in collections care or cleaning within historic buildings.
 Good understanding of preventive conservation and environmental monitoring.
 An interest in history, conservation and the care of collections.
 Experience of working with volunteers.
 Knowledge of Health and Safety and emergency procedures.

DIMENSIONS AND SCOPE OF JOB

Tools / equipment / systems
 All equipment and cleaning materials are provided.
 Conservation and collections care training will be provided.
 This job involves lifting and carrying, working at height and use of ladders & scaffold towers.

Workplace context
 This role is primarily based at Kellie Castle but will include regular travel to Hill of Tarvit Mansion House and Falkland Palace to support collections care within the cluster, as well as to attend work related activity at other locations.
 This job does not require you to undertake a criminal records check.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE:

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property.

KEY RESPONSIBILITIES:

As directed by the Visitor Services Manager to carry out a wide range of collections care duties including:

 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all public areas are kept clean and tidy.
 Work with your line manager to allow visitors to interact directly with the objects on display whilst ensuring that their condition is monitored and maintained.
 Keep up to date and accurate conservation records.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date
 Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
 Work with other staff to plan and deliver ‘conservation in action’ programmes and other public engagement activities and, where relevant, contribute content to social media.
 Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
 To actively feedback visitor comments to develop and improve conservation and visitor experience.
 To assist with the set-up, stewarding and break-down of events in relation to collections.
 To ensure the site meets with Health and Safety legislation in liaison with your line manager.
 To use personal protection equipment as provided and directed by your line manager
 To maintain excellent standards of site and personal presentation at all times, working with other Property staff, the Regional Team and contractors.
 Assist with collections care at other cluster properties, if required.
The Visitor Services Supervisor (Collections Care) based at the Newhailes will have an overview of non-operational documentation, such as housekeeping plans.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Essential Qualifications and Experience

 Experience of interacting with the public and of providing excellent customer care.
 A good team player.
 A flexible approach to work, multi-tasking and working with staff across various departments.
 Good time management.
 A strong eye for detail.
 Good interpersonal and communications skills.
 Willingness to learn new techniques & activities, e.g. collections care, object handling etc.

Desirable Qualifications & Experience

 Demonstrable experience in collections care or cleaning within historic buildings.
 Good understanding of preventive conservation and environmental monitoring.
 An interest in history, conservation and the care of collections.
 Experience of working with volunteers.
 Knowledge of Health and Safety and emergency procedures.

DIMENSIONS AND SCOPE OF JOB

Tools / equipment / systems

 All equipment and cleaning materials are provided.
 Conservation and collections care training will be provided.
 This job involves lifting and carrying, working at height and use of ladders & scaffold towers.

Workplace context

 This role is based at the Georgian House, but may include occasional work at other cluster properties (Gladstone’s Land and Newhailes)
 The Georgian House is an 18th century townhouse in Edinburgh’s New Town, designed by Robert Adam. Access to most of the property is via stone staircases and there is no lift.
 This job does not require you to undertake a criminal records check.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Science Communicators (Whitelee)

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Science Communicators to join the team at Whitelee Visitor Centre. This exciting role involves engaging with, promoting discussions and linking scientific concepts to visitors (including education, public and corporate visitors) everyday experiences through the delivery of science shows, workshops, mini activities, labs and other activities.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC. Transport to/ from WVC is provided by GSC.

We are looking for someone with excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people. You’re inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

Tour Guide

Purpose of Role

To deliver a first class Deanston Distillery Experience for all our customers and visitors whilst assisting in the day to day running of the Distillery Visitor Centre (DVC).

Key Performance Areas and Responsibilities
Includes but is not limited to:

– Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other Distell brands.
– Deliver the Distell high performance culture by leading by example.
– Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky & future Gin Experiences from our sister distillery, Tobermory, and the DVC Retail Store.
– Display professional communication, behaviours and actions resulting in a high level of credibility, trust and respect from customers, visitors and colleagues.
– Engage customers and visitors in the Deanston Distillery Experiences accurately, informatively and with passion. This to include the development, implementation and delivery of guided tours and experiences, events, retailing/merchandise, marketing campaigns and virtual sessions.
– Carry out with enthusiasm all duties related to the merchandising and retailing aspect of the role including till work, cash handling and safe/banking.
– Maintain the required DVC stock levels and carry out stock taking and store work.
– Prepare stock for sale – to include filling bottles, building packaging and related tasks.
– Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.
– Participate in administrative tasks and the development and use of new approaches to the work of the DVC – to include email and telephone enquiries, web work, tilling, DigiTickets, social media, etc.
– Assist with the planning of tours and shifts.
– Provide training and support to new team members, promoting business and team values and the achievement of departmental and business objectives.
– Embrace community engagement.
– Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, ensuring compliance at all times.
– Be adaptable and embrace the continuous process change in CVH Spirits.
– Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, project work.

Personal Specification:

Qualifications
• None specifically.

Professional Skills & Experience
• Experience working with customers in a busy hospitality or retail environment.
• Ability to speak an additional language is a distinct advantage.

Specific Company or Industry Knowledge
• Experience working in the drinks, tourism and travel, guiding or retail industry is highly desirable.

Functional Skills / Attributes
• Experience of till work, POS systems, on line platforms desirable
• Microsoft Office skills desirable
• Experience using virtual and online tools such as Zoom and/or other platforms desirable

Behaviours & Competencies
• Friendly, confident and enthusiastic.
• Strong communication skills with ability to entertain and engage with people one on one or in large groups.
• Pride and a passion for Deanston distillery and Scotch whisky in general.
• Appetite and enthusiasm for learning.
• Strong team player who can collaborate well with others.
• Ability to work enthusiastically under pressure.
• Self-motivated who can work efficiently with minimum supervision.
• Ability to multi-task, moving from one task to another in a swiftly manner
• An interest and passion for whisky is a strong advantage.
• The enthusiasm and ability to develop your skills as a virtual guide.
• A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

To apply, please email your CV to info@deanstondistillery.com

Evening Steward

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.

Evening Steward

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.

Steward

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed-term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.

Housekeeper

Do you have a passion for cleanliness, presentation and maintaining high standards…

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some exquisite brands such as Glengoyne, Tamdhu and Edinburgh Gin. If you haven’t already, please browse around our company internet pages, immerse yourself in our colourful history and sample the details of our brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

Our opportunity…

Glengoyne…

Since 1833, we have been making our wonderful malt whisky… We have a multi award winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make all of the magic happen!

We currently have an opportunity for an experienced, hardworking and reliable individual to join the Glengoyne family in the role of Housekeeper. As part of our small team of Housekeepers, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience!

So… if you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you! We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team. The day to day activities will include full cleaning of the visitor centre and staff office areas which will ensure the Distillery is in perfect condition ready for the arrival of our visitors.

This role will be offered on an annualised hours basis. In practical terms it is anticipated the role will be based on an average of c.24 hours per week. Expected working hours would however need to cover between 6.30am to 12.30pm on a ‘c.4 from 7’ day rotational basis.

As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who are flexible in their approach. Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the hours required and the flexibility needed, it is anticipated that applicants need to live within commuting distance to the Distillery and ideally with their own transport given the remote location and the hours to be worked. Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK. 

Planetarium Presenter

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Planetarium Presenter to deliver high quality planetarium experiences for a variety of audiences and act as a champion of science communication. The post holder will support the Planetarium Coordinator with day to day operations, and will have sole responsibility for special evening planetarium events.

The successful candidate will be confident with excellent interpersonal and communication skills, with a demonstrable interest in astronomy, either academic, amateur, or science communication. You will have experience of working with the public, children and community groups, and will be inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

Science Communicators

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for Science Communicators to deliver science engagement for our audiences (education, public and corporate visitors) across all 3 floors of our Science Galleries and other venues as required. Our Science Galleries are home to a wide range of interactive exhibits, and are a fun and active environment full of creativity, curiosity, and learning.

A key aspect of this role is to engage visitors, making them feel safe and welcome, and to communicate scientific concepts accurately, asking questions related to exhibits, provoking discussion, explaining scientific concepts, and making links to visitors’ everyday experiences whilst providing 5-star customer service.

We are looking for people who are motivated to inspire and challenge others with science, have a passion for learning and experience of working with the public, children and community groups. Who have excellent interpersonal and communication skills and enjoy working with people. Who are inspired by our mission and share our company values.

If this sounds like you then we would love you to get in touch!

Community Engagement Co-ordinator

Location: Iona House, Kirkcaldy
Working Hours: Full time, 36 hours per week
Contract Type: 2 x Fixed Term 18 month contracts
Grade: FC07
Salary Range: £29,245 – £36,547
Reference: ON000425

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have two exciting roles to support delivery of community engagement work across Fife.

Role 1 will support the Head of Creative Development on developing and delivering a long-term commitment to community engagement based on the Of/By/For All Relevance approach, across three pilot areas in Fife; Kirkcaldy, Levenmouth and Lochgelly.

You will ensure communities are engaged and supported to have their say about services and issues that affect them, ensuring that their views and perspectives inform OnFife’s local service delivery. Identifying and acting on opportunities for meaningful engagement and co-creation that bring audiences into our venues and connect with our services.

You will support a core team of OnFife staff taking part in community engagement training, leading on the development of a framework for community-based relevance using learnings from the training and own experience to spread effective community involvement practices across OnFife.

As the remit of this role is spread between Kirkcaldy, Lochgelly and Levenmouth, you need to be able to travel to these locations regularly.

Role 2 will support the Exhibitions & Community Engagement Manager on developing and delivering community-led events and activities based on the Of/By/For All Relevance approach, across Levenmouth.

You will ensure communities are engaged and supported to have their say about services and issues that affect them, ensuring that their views and perspectives inform OnFife’s local service delivery. Identifying and acting on opportunities for meaningful engagement and co-creation that bring audiences into our venues and connect with our services.

You will be part of a core team of staff undertaking a 12-month community engagement training programme, leading on the development of a framework for community-based relevance using learnings from the training and own experience to spread effective community involvement practices across OnFife.

As the remit of this role is spread across Levenmouth, you need to be able to travel regularly.

Both roles are full-time, with occasional evening and weekend work as required. This is a rare opportunity to join a busy creative team and help shape and deliver an exciting service that is of, by and for the people of Fife.

You can view the full job description via our current vacancies page on our website.

About You
You understand the value of relevance-based work and are experienced in either community engagement, youth work, social work or audience development. You are used to multitasking in a creative project management environment, as well as creating exciting and engaging programmes that meet the needs of communities.

You’re organised and motivating and enjoy working as part of a team as well as independently. You’re confident in communicating with a wide range of people and use a variety of tools to do so.

How to Apply
If you would like to find out more information about Role 1 before applying, please contact Dan Brown, Head of Creative Development for an informal chat. For Role 2 (Levenmouth) please contact Chris McLean, Head of Cultural Heritage & Wellbeing. Contact details for both can be found on our current vacancies page on our website.

When you are ready to apply, please complete an application form and equal opportunities monitoring form and return these to the HR team. An application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 12 noon on Monday 17 July 2023.

It is anticipated interviews will take place on 3 & 4 August 2023 at Lochgelly Centre.

These posts are externally funded by Creative Scotland (Role 1) and Fife Council Community Recovery Fund (Levenmouth Area).

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

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