Visitor Services

We have fantastic opportunities for up to 3 Visitor Experience Assistants (Seasonal) offering variable hours, to help us with our peak seasonal periods at our Highland Wildlife Park. These roles are expected to last for a fixed term period April 2025 to October 2025.

Salary to be offered is £12.00 per hour

The role

Providing a first-class service to visitors to the RZSS Highland Wildlife Park in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g. provide a personal, knowledgeable, and positive level of service daily.
Respond to unexpected situations (minor customer complaint) in a professional manner and seek advice and support from your line manager when required.
Ensure designated department/areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all displays are presented as directed (e.g. housekeeping duties such as toilet checking and litter picking).
Occasionally help in other operational areas including admissions, catering, events, retail, parking, sentry, tours & talks, or any other department who may need back up support on a flexible basis.
What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Valid driving license (tours & presentations only)
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to provide information, upsell products and deal with queries.
Providing first class customer care and service, including dealing with customer queries.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

We are looking for enthusiastic, motivated and talented customer focused individual to join our team at Fyvie Castle.
Situated in the heart of Aberdeenshire, Fyvie Castle is a popular visitor attraction for tourists and locals alike.
Our Visitor Services Assistants are passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSAs) ensure the property, and its assets, are safe and secure. Furthermore, we are looking for team workers who are also able to use their own initiative and are driven to make a difference and work across the property.
This role is about creating a 5-star visitor experience and providing outstanding customer service. This role works across departments in a busy visitor attraction including in our retail spaces, admissions, selling of memberships and delivery of tours on site.
As a front-line ambassador for the National Trust for Scotland, our VSAs promote the ambition of the Trust to provide Nature, Beauty & Heritage for everyone.

Scottish Dolphin Centre Assistant – 4 months
WDC Scottish Dolphin Centre, Spey Bay
30 hours per week | £22,222 pro rata
Regular weekend work required | Shifts: 9:30 am – 4:30 pm or 9 am – 4 pm

Are you passionate about dolphins, wildlife, and conservation? Or maybe you’re an enthusiastic communicator ready to inspire visitors of all ages? If so, we want YOU to join our team for an exciting summer role at the Scottish Dolphin Centre!

At Whale and Dolphin Conservation (WDC), we’re driven by a vision for a world where every whale and dolphin is safe and free. As a Centre Assistant, you’ll play a vital role in bringing this vision to life.

Located at the stunning mouth of the River Spey in Moray, Scotland, the Scottish Dolphin Centre is the perfect backdrop for incredible wildlife experiences. You’ll get the chance to witness the beautiful bottlenose dolphins – the largest in the world – alongside ospreys, seals, and a wide variety of other amazing creatures!

Your key responsibilities will include delivering exceptional customer service, engaging visitors with fascinating facts about the dolphins and local wildlife, leading tours, and conducting dolphin watches. Don’t worry, training will be provided, so you’ll have everything you need to succeed!

This seasonal position runs from June to September, and you’ll work five days a week (including weekends).

We are committed to creating an inclusive, welcoming environment for everyone. Regardless of your background or experiences, we’d love to hear from you.

Come help us inspire the next generation of wildlife conservationists!

Check us out online:
www.whales.org/scottishdolphincentre
www.facebook.com/scottishdolphincentre
www.instagram.com/wdcscottishdolphincentre/

CLOSING DATE: 4th April, 10am
Interviews: 16th and 17th April at the Scottish Dolphin Centre
Starting date: 3rd June 2025
Finish Date: 29th September 2025
Application forms and full job descriptions from: www.whales.org/jobs. Please send completed forms to dolphincentre@whales.org writing SDC A 25 in the subject line.

CVs will not be accepted and no agencies, applications will not be accepted after the deadline.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction

We are looking for people who have experience or a keen interest in Food & Beverage.

KEY RESPONSIBILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the café is fully stocked and set up daily
• Wearing correct uniform, name badges, or PPE as required
• Working in harmony with other departments within the property

Financial responsibilities –

• To adhere to all financial procedures to include till operations and cash reconciliation duties
• Help achieve sales targets and membership recruitment targets
• Upsell products within the café
• Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

• To ensure the site meets with the Health and Safety legislation in liaison with your department manager
• To ensure that visitors vacate the site at close of business and site is secured at end of the day

PURPOSE OF THE ROLE
To manage and deliver a professional and enjoyable visitor experience at The Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property. You will assist in the development & delivery of the golf operations. You will also assist the Visitor Services Supervisor in the delivery of events, both at the golf cottage and in the mansion house.

Duties will include welcoming golfers and collecting green fees as well as taking bookings over the telephone, by email and in person. There is also a small catering facility in the golf cottage and the service of food & beverage is a requirement of this role. The successful candidate will also assist with the marketing and promotion of the golf course online and good IT skills are required. Hours are worked on a rota system which includes evening and weekend work. Due to the nature of the post the successful candidate will be expected to work outdoors on a regular basis.

KEY RESPONSIBILITIES:
 To ensure the delivery of the golf experience to a high standard.
 Serving food & beverage both to golfers and other members of the public.
 To maintain an active and prominent presence during service periods.
 To ensure that the golf facility and associated equipment is maintained and presented to a high standard.
 Daily cleaning of the kitchen facility and good hygiene practices at all times, including temperature checks.
 Proactively support the sale of retail products in the Golf Facilities, and liaise with property management over stock and point of sale.
 Responsibility for opening and closing and security of the Golf Starter Cottage, and any other relevant areas
 Maintaining and developing Kingarrock’s Social Media presence.
 Assist at Hill of Tarvit Mansion House as required and occasionally at other properties.

Looking to be part of a team which delivers a ‘Monster Reputation for Excellence’?

Jacobite Loch Ness Cruises is recruiting a Guide to join their friendly and experienced team for the busy 2025 season. You would also train as Crew to assist with other duties as required.

Jacobite Loch Ness Cruises is a Visit Scotland 5* visitor attraction based at Dochgarroch Lock (3 miles South of Inverness city center) and has been providing exceptional cruise experiences on Loch Ness for over 20 years. We are looking for a motivated individual with a passion for story telling to guide our passengers through the beauty and mystery they witness during their sailing – you will help our passengers to tick the mighty Loch Ness off their bucket list! You will keep our passengers informed, safe and comfortable at all times and you will maintain the highest level of customer service to preserve our ‘Monster Reputation for Excellence’.

The contract is fixed term from mid April to October 2025 (potential to become a permanent position) full-time preferred however flexible hours available; shift flexibility and weekend working is required. Hours will normally be 0730 / 0830 – 1700 / 1730.

The Role and Responsibilities:
Guide our passengers through the beauty and wildlife, the history and the mysteries of the Caledonian Canal and Loch Ness – you will explain and inform our passengers about what they see during their sailing.
Assist the Skipper in the efficient and smooth operation of the boat.
Assist with the passenger count prior to departure of each cruise
Assist the Skipper with the application of safety regulations ensuring the safety of all persons whilst boarding, disembarking, and during their cruise.
Carry out bar/sales duties as required
Assist with preparation of stock and daily replenishing of stores
Direct passengers in accordance with procedures in the event of an emergency.
Provide information to passengers on points of local interest etc.
Report any customer / operational issues to the skipper.
Carry out daily boat cleaning ensuring a high standard is maintained
Provide 5* customer service at all times

Person Specification:
Friendly, outgoing and approachable with a willingness to initiate meaningful conversations
Comfortable using audio equipment including a microphone
Confident speaking in front of a crowd, experience in a similar role desirable
Conscientious with attention to detail
Excellent communication and numeracy skills
Demonstrate a pro-active approach to problem solving
A strong customer service background is desirable
Willingness to participate in on-going training and personal development
Excellent timekeeping

Benefits to You
Dedicated Real Living Wage employer
Soup lunch while on shift
20% staff discount through-out An Talla (excluding some items)
Free onsite parking
Uniform
Extensive training and career development opportunities
Free tickets for Jacobite Loch Ness Cruises (cruise only options (annual allocation)) Discounted gym membership

A cover letter explaining why you would like to be part of the Jacobite Loch Ness Cruises team this summer would be helpful.

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, house management, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
– welcoming international visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner.
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties.
– assisting in the day to day running of a retail offer.
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
– To maintain excellent standards of site and personal presentation at all times
– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
– ensuring site is ready to open and welcome visitors by the set opening time.
– wearing correct uniform, name badges, or PPE as required.
– reporting all instances of damage and wear and tear issues promptly to your line manager.
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Helping conservation clean to strict rules and procedures.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team.
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).