Visitor Services

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at the Weavers Cottage as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at the Weavers Cottage. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

• You will work with staff and volunteers by understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times, exploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Tenement House and Holmwood House teams.
• Promote other local properties and the work of the Trust.
• Focus on the details. Ensure retail displays remain stocked, tidy and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise.
• Listen and respond open to visitor comments to ensure that visitors leave happy and looking forward to their next visit. Feedback any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and other key objectives and aim to achieve and exceed them.
• Work with the Visitor Services Manager and property staff to deliver financial targets and other KPI’s.
• Be proactive in upselling our shop and membership products and services by seeking to understand customers’ preferences.
• Be responsible for accurate and secure till operation and sales processing and support the reconciliation of end of day takings. Handling cash accurately and processing sales.

Maintain excellent standards of site and personal presentation and safety
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in your surroundings by maintaining high standards throughout the day and helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.
• Work in cooperation with other departments; gardening, grounds maintenance, contractors and NTS staff.

SCOPE OF JOB
People Management

· Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management

· Share till reconciliation duties, as appointed by Visitor Services Manager.

· Assist Retail/Catering with stocktaking and goods receipting.

Tools/equipment and cleaning chemicals

· Will be a user of cleaning chemical while supporting housekeeping of staff and visitor areas.

· Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

• No formal educational qualification required. Relevant training provided.

Desirable Skills, Experience & Knowledge
• Experience in a customer-facing role
• A passion for weaving, social history and heritage.
• Understanding and commitment to the aims and objectives of the National Trust for Scotland
• Excellent “front of house” persona – warm, welcoming, helpful, patient and understanding
• Excellent communication skills, a passion for sharing stories and offering memorable experiences
• Persuasive selling skills, tailoring conversations to customer needs and product knowledge
• Ability to work within a team or independently to a high and safe standard
• Caring and helpful attitude towards visitors and colleagues
• Comfortable with being flexible and adapting working patterns to meet property needs
• Excellent time management skills and the ability to prioritise
• Attention to detail and pride in presentation standards
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

How to apply
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk. Closing date 17th February 2023

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but the role will be primarily based at The Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

Our ideal candidate will have a passion for customer service, excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas. A Visitor Services Assistant is crucial to visitors’ understanding of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times,nexploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Holmwood and Weaver’s Cottage teams.
• Promote other local properties and the work of the Trust.
• Focus on the details. Ensure retail or catering displays remain stocked, tidy and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise.
• Listen and respond open to visitor comments to ensure that visitors leave happy and looking forward to their next visit. Feedback any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and other key objectives and aim to achieve and exceed them.
• Work with the Visitor Services Manager and property staff to deliver financial targets and other KPI’s.
• Be proactive in upselling our café, shop and membership products and services by seeking to understand customers’ preferences.
• Be responsible for accurate and secure till operation and sales processing and support the reconciliation of end of day takings. Handling cash accurately and processing sales.

Maintain excellent standards of site and personal presentation and safety
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in your surroundings by maintaining high standards throughout the day and helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.
• Work in cooperation with other departments; gardening, grounds maintenance, contractors and NTS staff.

SCOPE OF JOB
People Management

· Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management

· Share till reconciliation duties, as appointed by Visitor Services Manager.

· Assist Retail/Catering with stocktaking and goods receipting.

Tools/equipment and cleaning chemicals

· Will be a user of cleaning chemical while supporting housekeeping of staff and visitor areas.

· Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

• No formal educational qualification required. Relevant training provided.

Desirable Skills, Experience & Knowledge
• Experience in a customer-facing role
• Understanding and commitment to the aims and objectives of the National Trust for Scotland
• Excellent “front of house” persona – warm, welcoming, helpful, patient and understanding
• Excellent communication skills, a passion for sharing stories and offering memorable experiences
• Persuasive selling skills, tailoring conversations to customer needs and product knowledge
• Ability to work within a team or independently to a high and safe standard
• Caring and helpful attitude towards visitors and colleagues
• Comfortable with being flexible and adapting working patterns to meet property needs
• Excellent time management skills and the ability to prioritise
• Attention to detail and pride in presentation standards
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

How to apply
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk. Closing date 17th February 2023.

JOB PURPOSE

To clean and maintain Robert Burns Birthplace Museum, to ensure the Museum retains its 5 star Visit Scotland rating and to enhance the visitor experience at the property. The Museum Domestic Assistant should provide an efficient and effective service through high standards of cleaning and maintenance based on the needs of the property all year round, including events and functions.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Museum Domestic Assistant is responsible for a wide variety of duties in connection with the cleanliness and maintenance of the property. These duties involve keeping the Museum and other areas of the building and Education Pavilion clean and functional, following best-practice at all times, and maintaining its 5 star Visit Scotland rating. Cleaning and maintenance of the Museum is also key to ensure RBBM achieves its vision of becoming Scotland’s must-see visitor attraction, acclaimed internationally and loved locally.

The working days are 4 over 7 and are mainly 4:30pm-8:30pm but may vary depending on events and function cleans.

Specific duties include:

• To ensure that a high level of cleanliness is maintained throughout the Museum and education buildings on a daily basis.
• Opening up and securing the Museum building and / or Education Pavilion, including alarm setting, after hours
• Each MDA will be responsible for an area and will be expected to clean to the frequency and standards set out.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Wearing correct uniform, name badges, or PPE as required
• General cleaning of surfaces (e.g. window-sills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• All MDAs are also required to contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with the Museum’s Green Tourism Award standards
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• The MDA is required to use only approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and COVID 19 Guidelines are implemented effectively within function and with external contractors.
• Will be a frequent user of cleaning materials and tools. The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

No formal educational qualification required.

Essential

• Sound previous housekeeping experience including
• Be flexible to changing demands of the post
• Clean and current driving license
• Be responsible, thorough and methodical
• Initiative and the ability to work without supervision, but also as part of a team
• Personal commitment to high standards of cleaning and maintaining a 5 Star Visit Scotland attraction.
• Attentive to detail with an eye for condition, presentation, and finish.
• Must have an appreciation of the importance of the collections at the Robert Burns Birthplace Museum.
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland.
• This is a physical job, which will normally include use of ladders, stepladders, working at heights, lifting, fetching and carrying objects.
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Previous cleaning experience in 5 star visitor attractions, Museum, etc.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to the People Department by email via workforus@nts.org.uk, by 17th February 2023

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at Holmwood House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at Holmwood House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

• You will deliver 30 min guided tours of the property to visitors, understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times, exploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Tenement House and Weaver’s Cottage teams.
• Promote other local properties and the work of the Trust.
• Focus on the details. Ensure retail or catering displays remain stocked, tidy and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise.
• Listen and respond open to visitor comments to ensure that visitors leave happy and looking forward to their next visit. Feedback any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and other key objectives and aim to achieve and exceed them.
• Work with the Visitor Services Manager and property staff to deliver financial targets and other KPI’s.
• Be proactive in upselling our café, shop and membership products and services by seeking to understand customers’ preferences.
• Be responsible for accurate and secure till operation and sales processing and support the reconciliation of end of day takings. Handling cash accurately and processing sales.

Maintain excellent standards of site and personal presentation and safety
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in your surroundings by maintaining high standards throughout the day and helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.
• Work in cooperation with other departments; gardening, grounds maintenance, contractors and NTS staff.

SCOPE OF JOB
People Management

· Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management

· Share till reconciliation duties, as appointed by Visitor Services Manager.

· Assist Retail/Catering with stocktaking and goods receipting.

Tools/equipment and cleaning chemicals

· Will be a user of cleaning chemical while supporting housekeeping of staff and visitor areas.

· Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

• No formal educational qualification required. Relevant training provided.

Desirable Skills, Experience & Knowledge
• Experience in a customer-facing role
• Experience in a hospitality, tourism or catering role
• Understanding and commitment to the aims and objectives of the National Trust for Scotland
• Excellent “front of house” persona – warm, welcoming, helpful, patient and understanding
• Excellent communication skills, a passion for sharing stories and offering memorable experiences
• Persuasive selling skills, tailoring conversations to customer needs and product knowledge
• Ability to work within a team or independently to a high and safe standard
• Caring and helpful attitude towards visitors and colleagues
• Comfortable with being flexible and adapting working patterns to meet property needs
• Excellent time management skills and the ability to prioritise
• Attention to detail and pride in presentation standards
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

How to apply
Interested applicants should forward a completed application form to the People Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk. Closing date 17th February 2023.

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Geilston Garden a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s Natural Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
– welcoming International visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner
– answering visitors’ queries about the site, education facilities and the local area;
– housekeeping duties
– assisting in the day to day running of a small catering offer
– providing information about the site, its history, contents, offers and merchandise;
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;.

To maintain excellent standards of site and personal presentation at all times:-

– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required;
– ensuring site is ready to open and welcome visitors by the set opening time;
– wearing correct uniform, name badges, or PPE as required;
– reporting all instances of damage and wear and tear issues promptly to your line manager;
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
– to work towards and achieve weekly membership and visitor data targets
Financial Responsibilities –

– To adhere to all financial procedures to include cash/card payment and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate;

– To actively upsell products, services and memberships to facilitate the visitors’ enjoyment;

Health and Safety –

– To ensure site meets with Health and Safety legislation in liaison with your department manager;

– To ensure that visitors vacate the site at close of business and that the site is secured at end of day;

– To use personal protective equipment as provided and directed by your line manager.

– This job will involve lone working, so all applicants must be over 18.

Desirable

• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form by email to 17th February workforus@nts.org.uk or by post to National Trust for Scotland, 5 Cutlins Road, Edinburgh, EH11 4DF

A visit to The Courtyard Café is an important part of a trip to Haddo House & Country Park, for tourists and locals alike.

The café is a family and dog friendly venue, located within the original stable block at Haddo House.

With a mixture of indoor and outdoor seating we aim to cater for everyone, from the grab and go dog walker to the leisurely Sunday brunch crowd.

We pride ourselves on a warm welcome and a homely menu, serving up soups, as well as hearty meals such as macaroni cheese and deliciously tasty sandwiches. We also have a variety of treats for the sweet-toothed visitors, not forgetting our fabulous scones, seasonal milkshakes, and speciality coffees.

Job Purpose

To provide a professional catering offer, under the direction of the Café Supervisor and the Food & Beverage Visitor Services Manager, the post holder will be an experienced cook/ baker with a proven track record of excellence in the kitchen.

They will cook, bake, and assist with the development of the catering operations, ensuring the maximisation of profits, while delivering the highest levels of quality and customer service.

KEY RESPONSIBILITIES

Catering Operation

• Plan, prepare, cook, and present food of the highest quality and standard.
• Ensure that food is prepared and served in a timely manner
• Accountable for cost effective stock management, ordering, storage, and wastage control
• Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.
• Assist with menu development
• Assist with the delivery of hospitality events when required

Visitor Experience
• Ensuring that The Courtyard Café and other pop-up catering outlets have an excellent reputation for food and service
• To be customer focused on all times, approachable and quick to exceed expectations in fulfilling customer needs.
• To ensure all food is cooked, presented, and serviced within Trust Standards using innovation in the method and style of presentation and food service.

Financial Management
• To assist the Café supervisor with budget and costs management
• To show a deliverable financial management and commercial awareness in a commercial kitchen.
• To assist in ordering all necessary food and dry goods.
• To complete a monthly stock take

KEY PERFORMANCE INDICATORS
• Producing a daily menu and baking in a timely manner to the required standards in terms of presentation and quality
• Ensuring that standards of hygiene and cleanliness are maintained
• Achieve financial targets in line with budget
• Ensure that safe working practices are followed at all times by all members of staff
• Deliver excellent customer service, ensuring that the needs of the customer are prioritised.

SKILLS, EXPERIENCE & KNOWLEDGE

Essential
• Successful background in a busy catering environment with demonstrable ability to cook and bake.
• A real passion for food and customer service
• Well-developed time management and organisational skills.
• Must be able to work effectively on own initiative
• Food Hygiene Certificate
• Proven experience of implementing HACCP systems.
• Driving licence
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland

• Desirable
• First Aid Certificate

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Applications
Interested applicants should forward a completed application form to Human Resources Department (Applications), The National Trust for Scotland, Hermiston Quay, 5 Cultins Road, Edinburgh EH11 4DF, by mail or by email via workforus@nts.org.uk, by Friday 17th February 2023