Bob Downie – CEO, The Royal Yacht Britannia

We are strong supporters of ASVA because it has a single-minded objective of helping improve the quality of the customer experience in our industry, and does so with great enthusiasm, commitment and professionalism.

Over the years, it has introduced leading-edge training initiatives such as: Be a Quality Advisor for a Day, and Exceeding Visitor Expectations, both of which have proved hugely successful for all who participated.