JOB PURPOSE
To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Culloden Battlefield Cafe in line with the Trust’s policies. Including but not limited to Front of House Café, Kitchen and Catering Trailer. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
You will ensure that visitors from across the globe have an enjoyable experience here through excellent
service standards and menu availability.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Food & Beverage Operation
Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
Assist with food led events throughout the year to support over all business goals.
Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).
Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.
Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
Visitor experience
Offer excellent customer service and ensure all members of the team do the same.
Support property-wide targets for completion of visitor surveys to understand more about our visitors.
Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
Duty management responsibility including the open and closing of all on site facilities.
Security of the Property.
Ensuring the completion of cash/till reconciliation.
Week-end reports and reconciliation.
Completion of banking and cash handling processes.
Deputising for the Visitor Services Manager on-site and off-site as required.
Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
Ensure the team feel valued, respected, motivated and supported.
Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.
