Full Time

Head of Exhibitions & Design

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for an experienced and collaborative leader with a passion for creating exceptional audience experiences to join our Exhibitions & Design team.

Benefits of joining us as our Head of Exhibitions & Design include:

Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
Free access to national (and international) museums and exhibitions
A range of wellbeing benefits including Employee Assistance Programme 24/7
Access to all the above and more from day one of employment.

About the Head of Exhibitions & Design role:

In this role, you will lead National Museums Scotland’s exhibitions and design activity, working with colleagues across the organisation to create inspiring, audience-focused experiences that bring Scotland’s National Collection to life. Through strategic leadership, creative collaboration and excellent project delivery, you will help shape how millions of visitors engage with our museums, collections and stories.

As Head of Exhibitions & Design at National Museums Scotland you will:

Be responsible for the development, planning and delivery of a strategically driven, engaging and coordinated programme of world class exhibitions and their touring
Take overall responsibility for a programme of investments in our permanent displays coordinating a series of capital investments and refreshment projects.
Be responsible for the delivery of high quality and effective interpretation of visitor content outputs across National Museum Scotland sites.
Lead and maintain high standards of design quality, consistency and coherence across National Museum Scotland sites, including exhibitions, permanent displays, brand development, and communication channels

Skills and experience we’re looking for in our Head of Exhibitions & Design:

Significant experience of managing high profile exhibition and permanent display projects in a museum, visitor attraction or heritage attraction environment
Experience of dealing with a diverse range of people management issues, commensurate with senior manager-level responsibilities
Proven ability to provide strategic leadership and direction for complex exhibition, design and visitor-focused programmes
Ability to champion innovation, creativity and continuous improvement while maintaining organisational standard.
Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.

The expected closing date for this role is 16/11/2026 (16 NOVEMBER 2026).
The Selection Event is likely to take place either WC 23/11/2026 or W/C 07/12/2026 (7 DECEMBER 2026).

Visitor Assistant

Main role
Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements
All elements of visitor assistant role

Company commitments
Share in our vision to make the world fall in love with Scotch whisky.
Embody our values and behaviours in all aspects of your role.
Ensure visitors are met with the highest standard of customer care and are furnished with all information required to help them enjoy their experience.
Comply with the Scotch Whisky Experience’s policies and procedures on health & safety and GDPR.
Attend and engage with relevant staff training, briefings and meetings.
Highlight any training or department needs to your line manager.
Demonstrate a flexible attitude and a commitment to the continued success of the business as a whole.
Work well as an integrated part of a motivated and professional team.

Sales & Service
Uphold outstanding levels of customer service.
Proactively engage customers and provide recommendations or advice as and when required.
Maximise income for the Scotch Whisky Experience.
Maintain a good working knowledge of all products.
Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
Advise and serve customers in the shop and bar areas.
Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
Use of language skills if required for the tour and throughout the SWE.

Stock Management
Replenish shop, tour and bar stock.
Ensure visual merchandising guidelines are followed.
Assist the retail & stock team with deliveries when required.
Cash Handling.
Operate a till accurately.

Teamwork
Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.
Training and development.
Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
Train to conduct tasting tales and to join the tasting team.
Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
Commit to look for areas of further development with management.
Host staff training and tasting sessions.

Other duties
Any other duties commensurate with your role.

Additional benefits
Medicash

External Relations Manager

JOB PURPOSE
The External Relations Manager is a new role which is being added to the National Trust for Scotland’s successful Communications Team during a time of transition within the Audiences & Support Directorate.

The role is responsible for leading the development of the Trust’s advocacy for conservation, including campaigning initiatives, coordinating activity aimed at a wide public audience.

Working with internal and external partners, it will deliver a strategic programme of external relations, which is heavily focused on the Trust’s nature conservation work and supporting its Plan for Nature.

The role leads the operational delivery of the advocacy elements of the strategic framework for communications established by the Head of Communications. It also supports corporate communications activity, including key annual publications like the annual accounts and annual review and the Annual General Meeting.

The post will lead stakeholder engagement, advocacy and corporate communications activity to support the Trust’s ambition to speak up for nature and heritage, while the Communications Manager retains accountability for media relations, press activity, campaign communications, editorial planning and proactive PR.
KEY RESPONSIBILITIES
1. Horizon-scan media coverage relating to heritage, conservation, policy and political developments, keeping senior leaders and key internal stakeholders informed of relevant issues, debates and opportunities.
2. Work with the Conservation & Policy and Audiences & Support teams to review, refine and deliver the Speaking Up for Heritage programme, ensuring it reflects Trust priorities, capacity and the Scottish and rest of UK political context.
3. Develop and deliver an agreed programme of external relations activity, , integrating with colleagues across communications, marketing, policy and audience priorities to maximise impact and working with communications partners as required.
4. Build and maintain strong relationships with key internal and external stakeholders, including the communication teams of Scotland-based nature, conservation and heritage organisations, and act as the key contact for the Trust’s ambassador, ensuring requests for input and support are prioritised appropriately.
5. Provide proactive and reactive external affairs and stakeholder engagement advice to colleagues, senior leaders and Trustees, working with the Communications Manager where issues have media or reputational implications, and drawing on the Trust’s public policy positions.
6. Work collaboratively with the Communications Manager to ensure external affairs activity is aligned with wider communications priorities, while recognising that media relations, press office activity and proactive PR campaigns sit with that role.
7. Support and strengthen the infrastructure needed for effective advocacy activity, including spokesperson support, media training, staff protection frameworks, intranet resources, website content and content-generation structures.
8. Responsible for coordinating and delivering agreed corporate communications outputs including, including annual publications, external corporate documents, relevant owned-channel content and the Trust’s hybrid Annual General Meeting, working with content owners and other teams as required.
9. Contribute specialist content and advice for internal communications relating to corporate activity, external affairs and key advocacy initiatives, working with communications colleagues as required.
10. Attend and contribute to key cross-directorate meetings, ensuring activity is integrated with Trust-wide communications, public policy, marketing and audience strategies, and remain flexible to work non-traditional hours and travel within the UK when required.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Senior Leisure Assistant

We are looking for an enthusiastic and proactive Senior Leisure Assistant to join our team. This is an exciting opportunity for an individual who is committed to delivering exceptional customer service and supporting the safe, efficient operation of our leisure facilities.

As a Senior Leisure Assistant, you will play a key role in supervising daily operations, supporting team members, and ensuring that all users have a positive and safe experience.

Deputy Head of Philanthropy

Eden Scott is delighted to be working with the National Trust for Scotland, Scotland’s leading conservation and membership charity. They protect and share places, landscapes and collections of national significance so that they can be enjoyed for generations to come.

Fundraising is central to achieving the charity’s ambitions. In 2025/26, the Fundraising & Philanthropy team raised more than £15 million against a target of £11.9 million. The Trust is finalising a new five-year fundraising strategy to accelerate high-value fundraising, strengthen long-term supporter relationships and embed a culture of philanthropy across the organisation.

This is an opportunity to join a successful and high-performing team, and to help turn an ambitious fundraising strategy into sustained income and organisational impact. Reporting to the Head of Fundraising & Philanthropy, the Deputy Head of Philanthropy will lead an experienced group of fundraising managers, coordinate delivery across a diverse portfolio and connect supporters with some of Scotland’s most significant places, landscapes and collections.

The Head of Fundraising & Philanthropy leads the Trust’s fundraising strategy and sets its strategic direction providing senior operational leadership, translating that strategy into coordinated plans, priorities and measurable results across the fundraising portfolio.

The postholder leads and develops five Fundraising Managers, oversees major campaigns and appeals, and ensures that resources, budgets, data and activity are aligned with the strategy and wider organisational priorities.

Key accountabilities include:

Strategy, performance and organisational leadership:

Support the Head of Fundraising & Philanthropy to implement the fundraising strategy, translating its direction into coordinated annual plans, priorities, targets and performance measures.

People leadership:

Lead, coach and develop five Fundraising Managers, setting clear expectations and holding them accountable for agreed objectives and results.

Supporter experience and fundraising standards:

Lead the development and delivery of a consistent supporter journey that strengthens stewardship, retention and long-term value.

Campaigns and income growth:

Under the strategic leadership of the Head of Fundraising & Philanthropy, direct the planning, delivery and evaluation of major campaigns and appeals to achieve agreed project and income targets.

Financial, data and operational oversight:

Oversee the development and management of income and expenditure budgets, forecasts and recovery plans across the fundraising portfolio.

Stakeholder engagement and representation:

Develop trusted relationships with senior leaders, colleagues and internal stakeholders so that fundraising is integrated into organisational planning and decision-making and represents the National Trust for Scotland at relevant events, conferences and networking opportunities.

Key skills and experience required:

Senior-level experience of leading multidisciplinary fundraising teams and delivering sustained income growth.
A strong track record of translating strategy set by senior leadership into costed plans, priorities, targets and measurable results.
Substantial knowledge of several fundraising disciplines and the ability to lead effectively across a broad portfolio.
Experience of leading complex, high-value campaigns or appeals involving multiple internal stakeholders.
Proven ability to lead, coach and develop experienced managers.

This role offers an excellent competitive salary within a range of £58,132–£63,603 with significant company benefits.

Can be based anywhere across the Central belt of Scotland with occasional travel across Scotland for meetings and events.

Eden Scott is dealing exclusively with the Trust on this vacancy so to be considered for this exciting opportunity, please submit your CV online and for an informal chat or to receive the full role information pack please call Sally on 07776 662506.

Closing date is 5.00pm Monday 9th November 2026 with interviews w/c 16 November 2026

Labourer/Driver – Dumfries Depot

Thank you for your interest in the post of Driver/Labourer with Historic Environment Scotland (HES) that will be based in Dumfries Depot. This is a permanent and pensionable position.

You will be joining a dedicated team where you will contribute to the conservation of historical monuments under the care of Historic Environment Scotland in Dumfries and the surrounding areas

Labourer/Driver -Blackness Depot

Thank you for your interest in the post of Labourer/Driver with Historic Environment Scotland (HES) that will be based in Blackness Depot. This is a permanent and pensionable position.

You will be joining a dedicated team where you will contribute to the conservation of historical monuments under the care of Historic Environment Scotland at Blackness and the surrounding areas

Stonemason – Blackness Depot

Thank you for your interest in the post of Stonemason with Historic Environment Scotland at Blackness Depot. This is a permanent and pensionable appointment.

You will be involved in planning, organising and conducting masonry repairs within Blackness Depot and the wider remit of HES sites. This could range from pointing and conservation works to dressing stone in the workshops ready for upcoming projects.

Labourer/Driver – Melrose Depot (467)

Thank you for your interest in the post of Labourer/Driver with Historic Environment Scotland (HES) that will be based at Melrose Abbey Depot. This is a permanent and pensionable position.

You will be joining a dedicated team where you will contribute to the conservation of historical monuments under the care of Historic Environment Scotland within the Scottish Borders.

As part of the Regional Property Maintenance, Compliance & Logistics Team, you will be part of a small team consisting of 10 people, who carry out building compliance checks and maintenance repair work in the Borders district.

You will provide labouring duties to the team as well as assisting with regular maintenance inspections and surveys. You will be expected to make your own way to and from Melrose depot for start and finish times. You may on occasion be required to work at other monuments within the HES South Region.

People Advisor

We are looking for an experienced and proactive People Advisor to join our People Team. This is an exciting opportunity to play a key role in delivering high-quality HR support across the organisation, helping to shape a positive employee experience and support organisational success.

You will provide expert advice and guidance to managers and employees on a wide range of people matters, ensuring compliance with employment legislation and best practice, while promoting a culture aligned to OneRen’s values.

Chef de Partie – Pastry/Baker

JOB PURPOSE
To support the Senior Pastry Chef in the preparation, baking and presentation of high-quality scones, biscuits, cakes and afternoon tea products within a busy historic tearoom environment.
The Chef de Partie (Pastry/Baker) will play an important role in ensuring consistently high standards of food quality, presentation and service, while working efficiently to meet customer demand and service requirements.
The role will contribute to the smooth day-to-day operation of the pastry section, maintaining excellent standards of food hygiene, health and safety, cleanliness and legal compliance at all times.
Enjoy the benefits of a predominantly daytime operation, with more regular working hours and a great work/life balance.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support the Senior Pastry Chef and Head Chef with the preparation, baking and presentation of scones, biscuits, cakes, pastries and afternoon tea products to a consistently high standard.
• Ensure all food meets required standards for quality, presentation, portion size, taste and service.
• Work efficiently in a busy kitchen environment to meet daily production and service requirements.
• Follow all food safety, HACCP, allergen management, health and safety, COSHH, food hygiene and other relevant legal, regulatory and organisational requirements.
• Maintain accurate food safety and compliance records, including temperature checks, cleaning schedules and allergen controls, as required.
• Follow safe food handling, storage, preparation and service procedures at all times, taking care to prevent cross-contamination.
• Maintain a clean, organised and safe pastry/bakery section and ensure all equipment is used correctly and safely.
• Follow approved recipes and procedures, including stock rotation, portion control and waste reduction.
• Monitor stock levels and report any shortages, quality issues or waste concerns to the appropriate manager.
• Promptly report any food safety, health and safety, quality, compliance, equipment or service concerns to the Senior Pastry Chef or appropriate manager.
• Work effectively with kitchen and front-of-house teams to support smooth, efficient and professional service.
• Contribute to continuous improvement and support the team in maintaining high standards of food quality, safety, service and compliance.

Marketing Manager

Reports To
Head of Hotel & Leisure/ Head of Heritage and Enterprise

Key Internal Relationships
Senior Leadership Team, Visitor Attraction Operations Managers, Heritage, Catering, Retail, Finance, Estates, Learning & Outreach, Travel Trade, Tickets & Bookings, Hotel & Leisure teams.
Who We Are
New Lanark is one of Scotland’s seven UNESCO World Heritage Sites and one of the country’s most significant heritage destinations.

Welcoming visitors from across the world, New Lanark combines an internationally significant industrial heritage landscape with a thriving visitor attraction, education programme, community engagement activity and commercial operation.

Our ambition is to protect and promote New Lanark’s Outstanding Universal Value whilst developing sustainable income streams, partnerships and opportunities that ensure the site remains relevant, accessible and financially resilient for future generations.

What You’ll Achieve
As Marketing Manager, you will shape and deliver creative, commercially focused marketing activity across New Lanark Visitor Attraction and New Lanark Mill Hotel, increasing awareness, visits, bookings and revenue.
You will play a key role in growing direct hotel bookings, improving visitor attraction footfall, promoting weddings and events, supporting major seasonal experiences and strengthening the New Lanark brand through effective digital marketing.
Combining strategic planning with hands-on delivery, you will use campaign insights and performance data to maximise return on investment. Your work will contribute directly to visitor spend, hotel occupancy, event attendance and the long-term sustainability of this internationally significant heritage site.

What You’ll Be Doing
• Develop, lead and deliver a coordinated annual marketing strategy and plan for both the Visitor Attraction and New Lanark Mill Hotel, with clear priorities, budgets and measurable objectives.
• Develop campaigns that increase direct hotel bookings, improve website conversion and reduce reliance on third-party booking channels.
• Plan, manage and evaluate integrated marketing campaigns across digital and traditional channels.
• Create engaging content for social media, websites, email marketing and advertising campaigns.
• Manage all social media platforms, including content planning, community management and reporting.
• Develop and manage Google Ads, Meta Ads and other paid media campaigns.
• Oversee email marketing strategy, database growth and campaign performance.
• Maintain and update website content, event listings and promotional offers.
• Support promotion of key commercial activities, including:
o Seasonal events
o Christmas experiences
o Halloween experiences
o Weddings
o Hotel breaks
o Leisure memberships
o Food and beverage offers
o E-commerce sales
• Coordinate photography, video production and content creation projects.
• Lead media relations activity and prepare press releases.
• Produce promotional materials including brochures, posters, signage and visitor information.
• Monitor digital analytics and campaign performance, reporting on conversion rates, cost per acquisition, return on advertising spend and revenue generated, and recommend improvements.
• Manage marketing budgets and ensure strong return on investment.
• Manage and allocate marketing resources across both operations, balancing seasonal priorities and measuring return on investment.
• Work closely with operational and revenue management teams to identify commercial opportunities, strengthen direct booking performance and support departmental objectives.
• Present marketing updates, performance reports and campaign results to senior leadership and the Board.

Who We’re Looking For
We are looking for a proactive, commercially minded marketer who combines creative thinking with strong analytical skills.
The ideal candidate will be equally comfortable developing strategic plans, creating content, managing advertising campaigns and analysing performance data. They will enjoy working across multiple projects and building strong relationships with colleagues throughout the organisation.
Essential Experience
• Proven experience in a marketing management or senior marketing role.
• A relevant marketing qualification or demonstrable equivalent professional experience.
• Experience managing paid digital advertising campaigns, particularly Google Ads and Meta Ads.
• Experience developing and implementing marketing strategies.
• Experience creating content across multiple channels, including social media, email and websites.
• Experience managing marketing budgets and reporting on ROI.
• Experience using analytics and reporting tools to inform decision-making.
• Experience coordinating external agencies, suppliers and creative partners.
• Experience managing multiple projects and priorities simultaneously.

Essential Skills & Knowledge
• Strong understanding of digital marketing principles and best practice.
• Social media management and content planning.
• Google Ads and Meta Ads campaign management.
• Email marketing and audience segmentation.
• Website content management systems, particularly WordPress.
• SEO and website optimisation.
• Google Analytics (GA4) and Search Console.
• Copywriting and content creation skills.
• Campaign planning, budgeting and performance reporting.
• Graphic design platforms such as Canva.
• Excellent written and verbal communication skills.
• Strong organisational and project management skills.
• Ability to interpret data and make evidence-based recommendations.
Desirable
• Experience within tourism, hospitality, heritage, leisure or visitor attractions.
• Knowledge of UNESCO World Heritage Sites and heritage tourism.
• Photography and videography experience.
• Experience using Mailchimp, Hootsuite, Shopify, Guestline and DigiTickets.
• PR and media relations experience.
• Experience working with travel trade, schools or group travel markets.
• Experience managing e-commerce activity.
Personal Attributes
• Commercially focused and results driven.
• Creative, innovative and full of ideas.
• Passionate about storytelling and audience engagement.
• Self-motivated with the ability to work independently.
• Strong relationship builder and team player.
• Confident communicator with colleagues, suppliers and stakeholders.
• Organised and able to manage competing priorities.
• Adaptable and comfortable working in a fast-paced environment.
• Enthusiastic about heritage, tourism and destination marketing.
• Curious and proactive, with a willingness to spend time on site understanding the visitor experience.
• Committed to delivering measurable outcomes that increase visibility, footfall, bookings, spend and income.
Employment Details
• Salary: £37,500 per annum, paid monthly in arrears.
• Hours of work: 37.5 hours per week, normally Monday to Friday.
• Location: New Lanark World Heritage Site, Lanark, South Lanarkshire.
• Working arrangement: Predominantly office-based. Limited home working may be considered by mutual agreement, subject to operational requirements and regular on-site attendance.
• Occasional weekend working is required for key events. By prior agreement, working days may be adjusted or time off in lieu taken for additional hours worked.