Full Time

Technical Manager

FANCY A ROLE THAT’S DARKER, SCARIER, AND A WHOLE LOT MORE LEGENDARY?

The Edinburgh Dungeon is searching for a Technical Manager to keep our sinister scares running like a perfectly oiled torture rack. This isn’t your average job – it’s a chance to oversee the creepy corridors, spine-tingling special effects, and infamous Drop-Dead ride that make our Dungeon scream-worthy.

As the Dungeon’s Technical Manager, you’ll be responsible for the maintenance and safety of every corner of the attraction. From ensuring the fabric of the building stays intact to overseeing the behind-the-scenes magic of our live actor shows and special effects, your expertise will be essential.

You’ll lead statutory inspections, implement health and safety measures, and manage the upkeep of the Dungeon’s facilities and systems. With you at the helm, our scares will stay spine-tingling and our attraction scream-worthy.

You’ll also lead and develop a maintenance team worthy of the Dungeon’s dark reputation, ensuring they meet statutory requirements and Merlin standards. Alongside daily operations, you’ll dive into managing ride upgrades and capital expenditure projects, all while keeping budgets as tight as a vampire’s grip. Whether it’s scheduling fire and safety checks, tackling risks, or getting your hands dirty, you’ll play a key role in keeping the Dungeon safe, eerie, and efficiently terrifying.

This role is permanent and full-time, working any 5 days out of 7. This will include weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

Qualifications & Experience

*Knowledge of hydraulic and pneumatic systems, electrical principals appropriate to mechanical systems and AC/DC motor application and principals
*A fault diagnostic approach to electrical and electronic systems and knowledge of animatronics and ride engineering systems
*Experience in managing A/V systems including show programming, audio and lighting would be beneficial.
*Experience of planned preventative maintenance systems, Health and Safety procedures relevant to engineering activities and knowledge of building management systems
*A positive and self-motivated individual with a strong eye for detail
*Someone who takes pride in their work

Benefits

Alongside joining a truly inclusive culture where everyone is encouraged to be themselves at work, we also offer:

*Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
*25% discount in our retail shops and restaurants.
*40% off LEGO online.
*Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
*Discounted rates at Merlin hotels globally.

Project Coordinator

The role

To plan, organise, develop, and coordinate the schedule, budget, issues and risks of delegated capital projects at Edinburgh Zoo and Highland Wildlife Park in support of RZSS’ vision and mission, ensuring all contract information and design documentation is in place to deliver safe and coordinated projects.

Some of the things you’ll do:

Contribute to various stages of capital projects including works being assessed, prepared, scheduled, and allocated.
Assist in the development of project management documents such as project budgets, project schedules, scope statements and project plans
Provide input and facilitate concept design reviews, feasibility studies, and design team meetings.
Participate in the spatial and design planning of facilities and enclosures, ensuring functionality, accessibility, and integration with animal welfare and visitor experience.
Review, interpret and contribute to architectural and engineering drawings to ensure alignment with project goals and operational requirements.
Coordinate the allocation of project resources to ensure the project team has what’s needed at the right time
Tender project work when required. Produce accurate tender documents to ensure projects can be priced to provide best value for budget.
Meeting with project clients/contributors to assess their needs and define project requirements, acceptance criteria and project timelines; acting as the central communication point between departments and project stakeholders.
Manage and co-ordinate the work of contractors, to ensure it is carried out according to agreed quality standards, budgets, and timescales.
Manage the process of carrying out surveys and technical inspections of buildings.
What we’re looking for:

Degree or equivalent qualification in Construction Management, architecture, surveying or equivalent
Understanding of Planning and Building Regulations
Understanding of basic principles of structural design, including ability to understand design drawings
Working knowledge and implementation of Construction Design and Management (CDM) regulations
Working knowledge of Health and Safety considerations in a construction environment.
Ability to understand and work within budgets

What you’ll get in return:

Starting salary between £33,230 – £34,060 (offer based on experience) with future salary progression up to £37,038 per annum
37.5hr working week (may require some weekend working)
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice, plus up to 8 face to face sessions for all members.
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

Sales Assistant

Hours: 3-5 days (Full time/Part time)
Duration: Permanent
Pay: £12.95 per hour

The Royal Yacht Britannia is an award-winning five-star visitor attraction and exclusive events venue in Edinburgh. The 160-strong team on board is committed to delivering the same standards of excellence expected when Britannia was in service.

Company benefits include:

– 10% employer pension contribution with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So, 20% potential contribution to your pension).
– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory minimum
– Enhanced long service holiday entitlement
– Life Assurance
– Performance & loyalty payment scheme
– Employee Assistance Programme
– Complimentary tickets
– Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant aboard
– Fingal Hotel
– Free car parking for staff
– Uniform provided

Britannia’s Shop is the benchmark for five-star retailing within Scotland’s tourism industry, and we now have a fantastic opportunity for an outstanding Sales Assistant to join our great team.

Working alongside a passionate and friendly team of Sales Assistants you will work over three key areas of the department, selling tickets in our ticket office, working in our busy Shop and running our fudge shop, the NAAFI. Shifts are given to the team 4 weeks in advance and a variety of week and weekend work is required.

The ideal candidate will be enthusiastic, customer focused, with a positive can-do attitude and who enjoys a varied role in a fast-paced environment. It is essential that the candidate is flexible to work over a 7-day period. You must also have a smart appearance, be competent in numeracy and be computer literate. Experience in a customer-focused role within a quality establishment would be advantageous.

If you have a warm, outgoing personality and would relish the freedom to interact with visitors of all ages, then why not join our friendly and motivated team?

Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Sales Assistant to: recruitment@tryb.co.uk or postal applications to:

Kirsty Sibbald
Shop Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 23 September 2025
Interviews: ASAP

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Art Fund Vivmar Curatorial Traineeship

Full-time
Fixed Term for 22 months (November 2025 until August 2027)
Salary £27,363 – £28,491 (pay award pending)
Plus generous benefits

About the role

We’re offering a unique opportunity to take your first steps into the museum and gallery world through a new Curatorial Traineeship. You don’t need previous experience working in an art gallery, or even a degree in art history. What matters most is an interest in art, an openness to learning, and a passion for making collections accessible and inclusive.

The National Galleries of Scotland is delighted to partner with Aberdeen Archives, Gallery and Museums in hosting this traineeship. Art Fund Vivmar Curatorial Traineeships are generously supported by The Vivmar Foundation.

The traineeship offers a chance to gain in-depth, hands-on experience across two major Scottish institutions. It is designed to support those who are eager to build a career in curatorial practice, especially individuals from diverse or marginalised backgrounds who may not have previously considered working in the arts.

You will receive structured training in curatorial skills, including practical development in collection management software. Our strong team culture will provide you with guidance, mentoring and ongoing support as you build confidence in working with collections and engaging diverse audiences.

You will spend 16 months based in Edinburgh with the National Galleries of Scotland. From March 2027 you will transfer to Aberdeen Archives, Gallery and Museums for 6 months, with your time split between the Aberdeen Art Gallery and Aberdeen Treasure Hub. There is a travel and accommodation allowance to support the varied locations of this traineeship.

More information about Art Fund and its work can be found at www.artfund.org

The difference you’ll make

At the National Galleries of Scotland you will help deliver key strategic priorities, in particular Equity, Diversity and Inclusion commitments, in relation to the national collection and audience engagement. You’ll have the opportunity to work across the Modern & Contemporary Art and Portraiture & Photography Curatorial teams. Your main focus will be on collaboration across these collection areas (1900 to present day) and related audience-focused outputs.

Playing an active role across our Curatorial teams, your duties will focus on:

– Supporting programme planning and delivery for exhibitions at the Portrait and Modern One, particularly working with living artists.
– Working across our day-to-day curatorial activity, including cataloguing and provenance research, and contributing to the Equity, Diversity and Inclusion Review of our collection.
– Undertaking projects or responsibilities as delegated by senior colleagues which will change from time to time.
– Experiencing the work across our organisation through collaboration with other teams including Learning & Engagement, Research, Conservation and Collections Management, Digital, and Marketing and Communications.

With Aberdeen Archives, Gallery and Museums your duties will focus on:

– Providing project support and delivery. This will involve an on-going artist self-portrait commissioning project and re-display of the Art Gallery’s portraiture gallery.
– Undertaking research to improve the identification of sitters and supporting figures, and currently unidentified artists within the portraiture collection. This will enhance the museum’s database records.
– Being involved in the identification of future artists for the commissioning of works to enhance the diversity of the portraiture collection, as well as supporting artists already involved in this work.
– Supporting the development of and helping to guide the direction of a co-creation project to re-imagine the current Aberdeen Art Gallery portraiture gallery.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Ability to collaborate as part of a team and to work flexibly and calmly under pressure.
– Strong interpersonal and communication skills, with the ability to work collaboratively as part of a team and communicate effectively with colleagues across the organisation.
– A flexible and proactive attitude, able to adapt to different working environments and manage competing priorities calmly and efficiently.
– Good organisational skills with strong attention to detail, especially accuracy in record keeping, data input, and handling collections or exhibition tasks.
– A commitment to equity, diversity, and inclusion, and an interest in making museums and galleries more welcoming and representative of different communities.
– A demonstrable interest in visual art, culture, or heritage through personal experience, voluntary activity, education, or self-directed learning.
– Willingness to learn, ask questions, and take on new challenges with support.

It would also be great if you have:

– Although not essential, experience of working or volunteering in a museum, gallery, library, archive, or cultural organisation would be an advantage.
– Knowledge or lived experience that brings fresh perspective to under-represented stories or voices in museums and galleries.
– Some experience supporting projects, events, or exhibitions in any context (e.g. school, community, digital platforms).
– Research or writing skills, particularly if you’ve used them to explore themes of art, history, identity, or storytelling.
– Familiarity with using digital tools or social media to share ideas or connect with audiences.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Monday, 15 September 2025.

IT Support Officer

Full-time and Permanent
Salary £31,781 – £34,793 (pay award pending)
Plus generous benefits package
Hybrid / flexible working

About the role

We’re looking for an experienced IT Support Officer to play a vital part in keeping our people and technology connected. If you have strong IT support experience and a talent for problem-solving alongside excellent customer service skills, we’d love to hear from you.

You’ll provide high-quality technical support across all four of our inspiring galleries in the heart of Edinburgh, as well as for colleagues working flexibly. You’ll work in an environment where technology plays a key role in enhancing both the visitor experience and our operational success.

This is a varied and rewarding role where no two days are the same. One moment you might be helping a colleague resolve a critical IT issue, and the next you could be supporting digital systems that shape the visitor journey.

As part of our small, dedicated IT team, you’ll help support, maintain, and develop a wide range of IT, digital, and audio-visual systems. You’ll work collaboratively to deliver first, second, and third-line support, manage service requests, and play an active role in projects that keep our technology modern and secure.

This is a fantastic opportunity to make a real difference in a world-class cultural setting, ensuring colleagues and visitors alike benefit from robust and responsive IT services.

The difference you’ll make

Working as part of our IT Team, reporting to the IT Support Manager you’ll play a key role in ensuring our systems run smoothly and securely. Your responsibilities will include:

– Providing IT, digital and audio-visual technologies in support of the visitor experience and the organisation’s day-to-day operational activities. 
– Providing first, second and third-line support for all IT and digital services, managing service desk tickets (incidents, service requests, and change requests) in line with agreed service management processes and service levels. 
– Diagnosing and resolving application, system, network and desktop related queries, problems and faults. 
– Installing, configuring, patching, and administering IT and digital systems. 
– Keeping your technical skills and working knowledge of our information systems up to date with current market developments. 
– Building sound working relationships with customers, suppliers, external/third party contractors and other contacts. 
– Ensuring technical and user documentation is correct, relevant and updated. 
– Assisting with IS/IT Projects and developments within the department.
– Installing, maintaining and disposing of hardware and peripherals in accordance with internal and associated external policies and procedures. 
– Promoting IT best practice to all, offering advice on application and technology usage and IT Policy. 
– Maintaining data confidentiality at all times and abiding by all internal and associated external policies and procedures.
– Continuing your professional development to stay ahead in your field. 

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Professional, further or higher education qualifications in an IT-related subject or equivalent experience. 
– Proven and demonstrable IT Support experience in a multi desktop OS environment, preferably at least 1 year. 
– Strong understanding and experience of service management principles (i.e. service desk processes) and service desk software packages. 
– Excellent understanding of Microsoft technologies including Exchange, Microsoft 365, and Teams. 
– Skilled in Active Directory and Group Policy administration and management.
– Excellent understanding of PC and peripheral architecture.
– Knowledge of remote software installation methods and management tools. 
– Good understanding of IT networking fundamentals.
– Ability to keep up to date with new technologies. 
– Strong customer focus and communication skills with the ability to communicate at all levels. 
– Flexible and adaptable with solid problem-solving skills.
– Ability to follow and implement guidelines and procedures.
– A strong team player who can work independently as the situation dictates. 
– Ability to prioritise and manage varied workloads in an ever-changing environment. 

It would also be great if you have:

– Understanding of ITIL Framework and practical application of IT service desks. 
– Recognised IT or vocational customer services qualification.
– Understanding of IT compliance.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Monday, 15 September 2025.

Junior Sous Chef

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Junior Sous Chef to join our Destinations team at the Caledonian Canal Centre, Fort Augustus. You will support the Sous Chef in providing a breakfast and lunch offering with occasional events.

The role is offered on a permanent basis, and with an incremental starting salary of £26,110 (Band B) plus Variable Hours allowance of 11.25%. Working hours are typically between 7am and 5pm on a 4 on 2 off rota (later start and earlier finish in winter due to seasonal variance) averaging 35 hours per week with flexibility required due to business demands.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Assist the Sous Chef with daily running of the kitchen
Running the kitchen in absence of the Sous Chef
Daily preparation of ‘Grab & Go’ items, standard daily menu and specials
Working alongside the Sous Chef and the front of house team to ensure the smooth running of the Caledonian Canal Centre catering
Ensuring health and safety records are kept up to date.
Assisting with food & beverage purchase and storage and stocktake
Assist with menu planning and managing COS in line with budgets
Maintaining a safe and hygienic kitchen environment.

Qualifications and knowledge required:

NVQ Level 2 or above in Catering
Level 2 Food Hygiene
Previous experience working in a similar role
Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment
A full driving license preferred

Skills and experience required:

Excellent interpersonal skills
Experience in similar role
A real enjoyment for hospitality and delivery of 5 star products

Qualities & abilities required:

A confident, friendly, helpful and engaging nature
The ability to deliver a professional service
The drive to work across various disciplines
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Caretakers

Exciting opportunity available as we prepare for the opening of The Inverness Castle Experience later this year!

We are seeking up to four Caretakers and welcome part-time or full-time applications from reliable and proactive individuals to join our team at The Inverness Castle Experience.

Excellent benefits including 35 days holiday per year, pro rata, local government pension scheme, positive team culture and respectful values.

This vital role ensures the smooth day-to-day operation, safety, cleanliness and overall presentation of the site. Responsibilities include carrying out Planned Preventive Maintenance, conducting regular building safety checks and maintaining high standards of cleanliness across both public and staff areas.

We offer a variety of permanent, full-time, part-time and relief positions, with working hours between 7:00 am and 7:00 pm, Monday through Sunday.

Key Duties

1. Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and I-care values to increase morale, productivity and performance.

2. Complete and keep up-to-date the mandatory training required for this position, in compliance with High Life Highland’s Health and Safety policies and procedures.

3. Follow any operational guidance, procedures and undertake all health and safety checks and responsibilities as delegated by the Manager.

4. Undertake daily pre-opening checks to ensure the facility is safe, secure, clean and ready for visitors.

5. Carry out planned preventative maintenance as scheduled in the site PPM programme.

6. Perform routine building and site inspections, including fire alarm testing, emergency lighting checks, and health and safety compliance inspections.

7. Maintain accurate records of all checks and ensure corrective actions are logged and completed.

8. Record and report maintenance issues on Concerto and escalate where necessary.

9. Check for cleanliness and safety on a regular basis and ensure safe method of work is achieved.

10. Support preparations for large events, including set-up, derig and equipment checks

11. Ensuring cleanliness and basic maintenance of areas of all external areas.

12. Attend any training online or in person, and attend meetings as requested by management.

13. Pursue continuous professional development and contribute to the continuous improvement of Inverness Castle Experience and High Life Highland as a whole.

14. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.

15. Provide support to other departments and assist other areas of High Life Highland as and when required, with particular projects, training or in the event of holidays or sickness.

16. Work on a rota basis, which will include some evenings, weekends and bank holidays, ensure you are up to date with your rostered shifts and give advance notice of any leave requests for consideration.

17. Update yourself regularly and undertake all tasks in accordance with High Life Highland policies and procedures, including General Data Protection Regulations, health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.

For full details of the role click on the link to our website and the Job Description and Person Specification.

Visitor Services Manager – Retail, Admissions, Membership & Tours

PURPOSE OF THE ROLE
The Visitor Service Manager is responsible for the operational delivery of the visitor experience in retail, admissions (tours and exhibition) and membership. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised, and key commercial, financial and development objectives are achieved, making the property fully sustainable. The role is a key member of a broader management team responsible for delivering an overall visitor service strategy, promoting effective communication across the site and a joined-up service provision. The Visitor Services Manager reports to the Operations Manager at Mackintosh at the Willow.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Overall responsibility for the management and delivery of the day-to-day retail and visitor centre operation at MAW.
• Leading, managing and motivating a team of staff and volunteers; recruitment, induction, development, and performance management, ensuring they are fully equipped and motivated to carry out their duties to the required Trust standards.
• Scheduling of staff rotas to ensure adequate cover for retail, any out of hour requirements and scheduling cover for daily tours.
• Organising a housekeeping schedule for laundry and cleaning tasks to maintain consistent cleanliness throughout the property.
• Driving retail and visitor center at the property to achieve its financial targets, maximising income, and profitability. This role will strive to be efficient and ensure cost effectiveness in all the work you do with particular attention to cost of sales and profit margins.
• Budget –monitoring the department budgets together with the Operations Manager, to ensure that retail and visitor services department finances and staffing budgets are in line with the wider property budgets and to manage, deliver and report on the KPI’s performance.
• Ensuring high standards of presentation and consistency across the property.
• Creating a culture of a ‘warm welcome’ to visitors and ‘exceptional service, every time.
• To be responsible for and instill a Health & Safety environmental culture, ensuring that the team works within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
• To line manage and support a team of VSSs, VSAs and volunteers to deliver excellent visitor services, maximizing opportunities to increase commercial revenue by promoting the venue locally and on a wider scale in collaboration with the NTS Commercial and Marketing Teams.
• To work proactively with the VSM – Creative Learning & Education to facilitate schools and community groups visits and workshops and in collaboration with other partners provide training and development placements.
• To be responsible for key holder management. To manage the people and processes involved with the security of the building and emergency procedure implementation.
• To undertake training in all departments to ensure you have an understanding of all aspects of the operation.
• To be responsible for the duty management rota to ensure continuous cover as required.
• Taking responsibility to ensure the daily cash reconciliations, vouchers and billing information are recorded according to the Trust’s processes and policies. To ensure that all the staff are fully trained in cash handling according to the Trust’s processes, policies and systems.
• To actively support and promote the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors to achieve memberships KPIs.
• Undertake any other tasks that may be reasonable requested

A significant amount of time spent in the role is non-desk-based, requiring good time management, and the role-holder can expect that a substantial part of the working day will be spent front of house, supporting the operational delivery of the visitor experience.

Will be required to work flexible working patterns and hours including evenings, weekends, and public holidays. As part of the role and as a senior member of the team, there will be an expectation that the post holder would attend work at short notice (if operational needs demand and circumstances allow)

This role is one for which the duties and responsibilities require you to undertake a criminal records check.

Visitor Services Assistant – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

As one of two F&B Visitor Services Supervisors, you will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development ensuring our cafes offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £500,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink.
 Passion for and ability to demonstrate the exceptional customer service required of all staff.
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data.
 Strong time management and organisation skills
 Ability to be proactive and to take initiative.
 Understanding of and belief in the work of the National Trust for Scotland

Paisley Museum Marketing and Campaigns Manager

Paisley Museum Marketing and Campaigns Manager, Paisley, Temporary up to 2 years, 37 hours per week, Grade 07: £38,045.91 – £40,186.98 p.a.

OneRen are passionate about the part we play in improving life-long physical and mental health in every one of our communities. Our trust provides a range of affordable, accessible and ambitious services that are open to all and that improve personal, social and economic outcomes. Our goal is to improve the people of Renfrewshire’s health and wellbeing by working in partnership to design and deliver a range of life-enhancing and accessible cultural, leisure and sporting opportunities that meet local needs and improve life chances across the population.

Are you passionate in delivering high impact marketing campaigns? Are you well versed in all areas of the marketing mix? Do you want to play a key, crucial role in delivering the marketing strategy for Paisley Museum? If so, we want to hear from you! Paisley Museum is being transformed into a world-class visitor destination in the heart of the town. This role will drive how Paisley Museum is seen locally, nationally and globally with its unique collection and stories on how

You may be required to work at any locations across OneRen in accordance with the needs of the business.

Closing date: 14 September 2025

Interview date: 23 September 2025

The successful candidate will be required to undertake a Basic Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

House Assistant

Admin: House Assistant
Location: The Glenturret Distillery – Crieff
Hours: Full time – 40 hours per week, 5 days out of 7 (including weekends)
Contract type: Permanent

The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location.

This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

The role of House Assistant is to play an integral part in the day-to-day running of Aberturret Estate House, our on-site accommodation offering. Including but not limited to: greeting guests on arrival/ departure, delivering and maintaining the highest standards of cleanliness, house preparation and presentation as well as planning and stocking of all guest amenities, food and beverage requirements, maintaining all public areas and general cleaning as and when required. In addition, you will be required to provide a continental breakfast service daily.

As part of a small team, you will make the first and last impression for our guests, building relationships with them to ensure they have everything they could desire during their stay and thus ensuring high end and unforgettable experiences. This may include attending to emergency guest requirements out of hours.

We find that colleagues get the most from their time at Glenturret Distillery when they are the most engaged versions of themselves. And we pride ourselves to be a vibrant work environment welcoming and attracting a diverse range of people.

About you:

We are looking for a friendly, hardworking and highly motivated individual who is passionate about their work and the experiences they provide and has the ability to work both as part of a team and individually.

The position requires strong communication skills, attention to detail and flexibility. Initiative and problem-solving skills are key, as are strong time management skills and the ability to prioritise.

You have previous work experience in housekeeping/ guest relations within Scottish hospitality/accommodation.

A valid UK drivers licence is essential.

What is on offer for you:
• Fantastic career and development prospect
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique,
and The Lalique Restaurant
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous
retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity please email a current CV along with a covering letter to recruitment@theglenturret.com.

IMPORTANT: Before applying for this role, please make sure you have a valid right to work in the UK.

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

A full job description is available on request.

Community Engagement Officer

JOB PURPOSE

This is a fixed term role delivering community engagement activity for The National Lottery Heritage Fund supported Mackintosh Illuminated Project which runs from 2025 – 2030.

The Trust is the custodian of two of Charles Rennie Mackintosh and Margaret Macdonald’s most outstanding, publicly accessible places: The Hill House and Mackintosh at the Willow. Together, these sites welcome 280,000 visitors annually, promoting the cultural legacy of Mackintosh and engaging visitors with the life and works of two of Scotland’s most influential artists.

The Mackintosh Illuminated Project will bring together these two properties in a joint engagement, communications and marketing and outreach programme to spotlight the design duo, sharing, celebrating and inspiring as many as possible with their creative genius. The Project includes a significant conservation project at The Hill House, and a major engagement project to increase awareness of Mackintosh, including growing engagement with the two properties among local communities.

Part of the Community Engagement Team, the Community Engagement Officer will support the development and oversee delivery of the community engagement project. This will include identifying opportunities for engaging communities, building community relationships, and facilitating engagement initiatives. This role will build on the outputs of a successful ‘Engaging Communities’ (2022 – 2024) NLHF funded project, which includes a draft community engagement plan for Hill House. The Community Engagement Officer will work with the Mackintosh Illuminated wider project team to continue the scoping, the design and the delivery of high-quality engagement with diverse local communities across the two properties.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Work with the Head of Community Engagement and Mackintosh Illuminated project team to develop community engagement initiatives to engage diverse local communities, including those who have previously been structurally excluded from heritage experiences.
• Lead the delivery of community engagement initiatives.
• Build collaborative relationships with communities and voluntary sector organisations.
• Supervision of Community Development Apprentices over the duration of the project.
• Work with the Mackintosh Illuminated project team to identify opportunities for community voice to influence and contribute to the project.
• Support the implementation of evaluation processes and collate data to enable evaluation.
• Undertake administration to enable the delivery of a quality engagement project.
• Adhere to the Trusts’ safeguarding and health and safety policies and processes, and other policies and procedures as applicable.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications and Experience

Essential

• A commitment to equality, diversity and inclusion, and experience of engagement with diverse communities – ideally within the museums and heritage sector.
• Experience of working and engaging with external partners, local community groups, and cultural organisations.
• Ability to work well in a team and understand the importance of working across teams; aware of the work of other teams and play an active part in communication and collaboration.
• Strong organisation and project management skills.
• Ability to work independently.
• Excellent communication skills.

Desirable
• An undergraduate or postgraduate qualification in a relevant subject area (e.g. art, history, learning, community development).
• An interest in art, culture and heritage in Scotland.

DIMENSIONS AND SCOPE OF JOB

Scale
• Leading the delivery of the community engagement project.

People Management
• Leading relationships with communities, voluntary sector organisations and project partners.
• Supervision of the Community Development Apprentices (anticipated to be one apprentice at any given time.)

Finance Management
• Monitoring expenditure within agreed budgets.

Place in organisational structure: The Community Engagement Officer will report to the Head of Community Engagement in the Public Engagement and Research Directorate.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.