Full Time

Do you enjoy making things run smoothly, leading people well, and improving how a business works day-to-day? If so, we’d love to hear from you.

Lomond Books Ltd is a well-established Scottish publisher, wholesaler and distributor based in Broxburn. We supply a wide range of books and gift products – calendars, maps, postcards and more – to trade and public customers across the UK and overseas. We’re built around customers – adapting to what they need and delivering a friendly, reliable service every time – and we’re proud of it.

The role:
We’re looking for a hands-on Operations Manager to keep our sales office and warehouse running smoothly, and to support the directors in delivering our business goals. This is a varied, practical role — you’ll bring structure, consistency and follow-through, making sure priorities are clear, the basics are done brilliantly, and customer service stays at the heart of everything we do.

You’ll work closely with the senior team and report directly to the Managing Director. It’s ideal for someone who likes variety and loves to be involved — with real authority within agreed limits to lead people, make decisions, and drive improvements across operations, process, compliance, reporting, and support with HR and finance.

You’ll take ownership, bring order, spot what needs fixed and then make it better — with the support of a committed team around you. You won’t be expected to be the expert in everything, but you do need to be the person who takes ownership, asks the right questions and gets things moving.

What you’ll be doing:
• Keep daily operations running smoothly so orders flow, customers are looked after, and deadlines are met.
• Plan and balance capacity across teams (rotas/cover, peak planning, priorities).
• Build and maintain clear, documented ways of working — and drive improvements that reduce errors, rework and cost.
• Run team meetings and 1:1s, setting clear expectations, coaching performance, and keeping a steady day-to-day rhythm.
• Own operational compliance (H&S, fire safety routines, training records) plus key suppliers and contracts (utilities, couriers, facilities, office systems, equipment).
• Be accountable for the variety of key admin outcomes (delivered day-to-day by the admin team), plus warehouse performance through the Warehouse Supervisor.

What we’re looking for:
• Proven operations/office management experience in a commercial environment (distribution/logistics/wholesale helpful, but not essential).
• Strong IT skills (especially Excel) and confidence picking up new systems (Sage 50 a bonus).
• Process-led, organised and detail-aware, with the people skills to set standards and get the best from a team.
• Clear communicator who can handle issues calmly and follow actions through to closure.
• You’ll enjoy making things run more smoothly, efficiently and consistently.

What you’ll get in return:
• To be an integral part of a small team.
• Work closely day-to-day with the business owners, with real access and influence — you’ll be encouraged to bring ideas, solve problems, and play to your strengths.
• 25 days annual leave plus 9 public holidays. Long service award accrued up to 28 days annual leave (Christmas closure allocation applies). Christmas Eve is a company-wide holiday (no annual leave required).
• Pension (eligible after 3 months; 3% employer / 5% employee).
• Generous staff discount scheme.
• Sick pay scheme after one year’s service.
• Annual cost of living salary increases/discretionary bonus based on company performance.
• Informal working environment, free parking, free EV charge points, kitchen facilities.

Interested?
To apply, please send your CV and a covering letter explaining why you’re a good fit for this role and what you would bring to Lomond. We’re especially interested in examples of your experience in day-to-day operational management, process improvements you’ve delivered, and how you’ve led people and priorities across teams.

Email your application to Jackie Brown, Managing Director at jobs@lomondbooks.co.uk with the subject line ‘Operations Manager – Application’.

For more information visit our website and go to WE ARE RECRUITING. A detailed job description and person specification plus general information are available for download.

Our process has three stages: an initial Zoom interview, then a face-to-face interview for shortlisted candidates, followed by a final stage interview for the top candidate(s).

Closing date: Sunday 8th March 2026

JOB PURPOSE

The wider purpose of the role is to help drive the National Trust for Scotland’s ability to conserve Scotland’s built and natural heritage under its care.

The Fundraising Manager, Major Gifts will play an important role in the Fundraising and Philanthropy team’s success, cultivating and soliciting major gifts for key activity and a portfolio of priority projects. As we approach our centenary and seek to increase our philanthropic income, the team’s ambitious income growth targets rely on high level philanthropy.

You’ll work with colleagues within the Fundraising and Philanthropy team, the Audiences & Support Directorate, the wider organisation and, crucially, external stakeholders. You may on occasion work with appointed agencies which will provide outsourced support to the Fundraising function.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Fundraising Manager, Major Gifts, with direction and support from the Deputy Head of Philanthropy and the Head of Fundraising and Philanthropy, will cultivate and steward major gifts from existing supporters and, critically, develop and sustain new networks of major donors to drive our charitable work. You will:

• Develop the major gifts pipeline and take full responsibility for a portfolio of existing and potential major donors. You’ll adopt a proactive approach and nurture existing relationships, whilst developing and implementing bespoke strategies to cultivate, solicit and steward major gifts from prospects.
• Act as a key point of contact for both major donors and major donor prospects.
• Design and develop cultivation and stewardship plans for donors to ensure they are inspired, engaged, recognised and thanked appropriately, aligning with organisational supporter journey developments.
• Work with the Major Gifts team, Prospect Research Executive and wider Fundraising and Philanthropy team to develop and grow overall income and membership of key Major Gifts giving circle the Patrons’ Club, supporting the wider growth of fundraising income.
• Work closely with the Fundraising Executive, Events to commission and oversee an annual programme of Major Gifts stewardship and cultivation events, with a focus on growing major donor support for priority projects.
• Lead development of a suite of compelling written materials to showcase major giving opportunities at our charity, from bespoke project proposals and appeals to reports and newsletters.
• Work with the Head of Fundraising, CEO and wider executive team to optimise peer-led prospect introductions and develop relationships with prospects and donors, providing insight to inform cultivation.
• Fully participate in and support prospect tracking meetings to deliver the implementation of customised solicitation plans, ensuring all relationships are recorded in our CRM system.
• Work closely and collaboratively with other members of the Fundraising and Philanthropy team to ensure a coordinated and consistent approach to supporter journeys and priority project fundraising activity.
• Provide the Deputy Head of Philanthropy and Fundraising Manager, Operations with accurate information for planning, budget preparation, forecasting, phasing and monitoring expenditure.
• Develop positive and productive working relationships with fundraisers, senior leadership and other internal stakeholders, such as property and regional colleagues.
• Maintain and enhance your personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.
• Maintain flexibility, with a willingness to work non-traditional hours, particularly in the running of the Major Gifts event programme, and be available to travel in the UK.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The below outlines the key skills the job holder must possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential skills
• Results oriented self-starter
• Team player, able to both respect and work across boundaries.
• Outstanding interpersonal and communication skills, including active listening, presentation, negotiating, high levels of tact and significant ability to influence beyond authority.
• Ability to adopt a strategic and creative approach to donor planning and approaches
• Strong writing ability, with well-developed proposal development, storytelling and reporting skills.
• A high level of comfort delivering the ‘face to face’ ask
• Analytical problem solver with ability to generate and encourage new ideas.
• Strategic thinker with ability to set a plan and see it through to delivery.
• Gravitas; credible as a representative of our charity to high level philanthropists.
• Excellent organisational skills and the ability to resolve conflicting priorities.
• Ability to manage resources efficiently for maximum impact
• An eye for detail and a rigorous approach to process
• A lively interest in the National Trust for Scotland and passionate belief in our mission.

• Essential Experience
• A track record of securing philanthropic gifts between four and six figures in person and sustaining a portfolio of fruitful relationships with donors
• Experience of working with and influencing senior staff and senior external stakeholders.
• A track record of engaging colleagues in donor cultivation and proposal development in order to solicit a gift or report on a project, including the Chair, CEO and senior volunteers
• Experience of working in a results driven environment, delivering success against key targets
• Experience of the systems and processes necessary to underpin successful fundraising, including Microsoft Office products and CRM system
• Ability to be flexible, with a willingness to work non-traditional hours and travel in the UK
• A current valid driving licence for driving in the UK

Desirable skills
• Institute of Fundraising membership
• Experience of international fundraising

DIMENSIONS AND SCOPE OF JOB

People Management
• Line management responsibility for the Fundraising Executive, Major Gifts and Fundraising Officer, Major Gifts
• Work closely with other team members to ensure a co-ordinated and consistent approach to all fundraising activity.
• Build strong relationships across the Audiences & Support Directorate and across our charity.

External Relationships:
• Regular contact with existing and potential supporters of our cause.
• Some contact with appointed agencies and suppliers.
• Regular communication with NTSUSA on donor stewardship, acquisition and events.

Financial Management
• Responsible for keeping and delivering accurate records, supporting the Deputy Head of Philanthropy and Fundraising Manager, Operations in budget planning and reporting.

Tools / equipment / systems
• Microsoft Dynamics (CRM)
• Microsoft Word and Excel
• Microsoft Planner
• Microsoft Teams
• Zoom
Example key performance indicators and targets
• Meeting targets for income and activity
• Development and maintenance of healthy prospect pipelines across projects and themes to help maximise fundraising potential.
• Increase in philanthropic prospects and income.

The Royal Botanic Garden Edinburgh (RBGE) is a world leading scientific institution and inspiring public space, welcoming visitors from across Scotland and around the world. We are committed to creating inclusive, accessible and enjoyable experiences for everyone who visits, works or connects with our gardens.

We have an exciting opportunity to join our Visitor Welcome Team as an Assistant Visitor Welcome Manager, playing a key role in delivering high quality, safe visitor operations and a world-class welcome. Working closely with the Visitor Welcome Manager, you will provide visible, hands on leadership across admissions, frontline services and day to day operations, ensuring visitors feel supported and valued at every stage of their visit.

We are seeking an energetic and creative individual with proven experience in staff management, ideally in a fast paced, visitor focused environment. You will demonstrate strong leadership, teamwork, organisational and communication skills, and be confident using Microsoft Word and Outlook. The role involves leading and supporting a diverse frontline team, managing staff rotas, admissions systems and visitor flow, and acting as Duty Manager during daily operations. You will work closely with colleagues and partners across the organisation to support events, seasonal programmes and continuous improvement, ensuring high standards of service, safety and compliance.

We welcome candidates motivated by delivering exceptional visitor experiences, inclusive leadership and effective teamwork, who bring strong organisational ability, a calm and positive approach, and enjoy working in a public facing environment.

As we are open to the public 7 days a week, you will be required to work on a roster, working 5 days over 7 days which will include working weekends and public holidays. The working pattern is based on a 3 week rotation:
Week 1 – Mon, Tues, Wed, Thurs, Fri
Week 2 – Mon, Tues, Wed, Thurs, Sat
Week 3 – Sun, Tues, Wed, Thurs, Fri

Although we see this as a full-time post we would be happy to consider candidates on a part-time basis. If applying on that basis please let us know your preferred hours of work per week.

Role closes at 12pm midday.