This role sits within our finance department and will be responsible for ensuring the efficient and accurate processing of supplier invoices, employee expenses and related financial records, supporting the smooth operation of the finance function and the timely payment of all creditors.
Full Time
JOB PURPOSE
We are looking for an experienced and talented, visitor focused manager to join us at our fantastic property, Drum Castle, Gardens & Estate.
You will be responsible for the operational delivery of the overall visitor experience within Drum Castle and the wider Estate, delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is fully sustainable.
Your vision and drive will continue to build on our current offer, with fresh ideas to showcase our site to a wider audience, delivering memorable visitor experiences. You will lead a team committed to ensuring Drum Castle, Gardens & Estate is recognised as a first-class visitor attraction.
You will be part of a broader management team,responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the region as well as with the wider National Trust for Scotland.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Staff and volunteers – recruitment, induction, development, motivation and performance management to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards within the staffing budgets.
• Line management of Visitor Service Supervisors with oversight of Visitor Services Assistants.
• Instil a Health & Safety culture across the property, maintaining compliance record and ensuring the team works within the property’s Risk Assessments to reduce incidents and accidents to volunteers, employees and visitors.
• Budgets – setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, Regional Director, Business Manager and Finance Manager.
• Plan and deliver an annual events and functions strategy with the support of the NE regional events team.
• Create a culture of ‘exceptional service, every time’, ensuring high standards of delivery and presentation at all times and a consistently warm welcome.
• Driving the visitor services experience to achieve financial targets, maximising income and profitability within the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at all times, namely, conservation, access and memorable visitor experiences for all guests.
• Take responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
• The post holder will be designated as the “responsible person” for the property for the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.
• Manage visitor-related buildings and facilities, including the natural play area and exhibition space.
• Work with the building and wider management teams to ensure that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.
• Ensure the property meets statutory and company requirements of Health and Safety, Food Safety, Environmental and alcohol sale legislations and procedures including Waste Disposal and Allergens.
• Deliver an attractive and engaging programme of tailored events which drive footfall to the estate.
• Support the Visitor Services Supervisor (F&B) and the central F&B team to ensure catering standards are maintained and further develop the offer.
Key duties and responsibilities
Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
Service Delivery and Training
Plan, deliver and evaluate horticultural training programmes tailored to individuals and groups with a range of additional support needs
Support participants (“Grow Gardeners”) to develop skills, confidence and independence
Create a safe, inclusive and supportive learning environment
Horticultural Operations
Maintain and develop the GROW garden, polytunnels, nursery areas and wider Botanic Gardens
Undertake practical horticultural tasks and support participants in all aspects of gardening activity
Contribute to seasonal planning, planting, and crop production
Project Development
Support the ongoing development of the GROW Project, including identifying opportunities for Growth, improvement and income generation
Contribute to the development of commercial activities and community engagement
Support the integration of Growing, harvesting and food preparation as part of a holistic wellbeing programme
Volunteer and Stakeholder Engagement
Recruit, support and develop volunteers
Liaise effectively with parents, carers, support workers, social workers and partner organisations
Work collaboratively with HLH colleagues and external partners (e.g. Highland Council, NHS, BID)
Food Growing and Preparation
Support the Growing of fruit, vegetables and herbs within the GROW Project
Work with Grow Gardeners to harvest and prepare produce for use in the onsite kitchen
Promote understanding of healthy eating, food provenance and sustainability
Ensure all activities are carried out in line with food hygiene and safety standards
Health, Safety and Compliance
Ensure all activities are delivered in line with health and safety legislation and HLH policies
Carry out risk assessments and safe systems of work
Promote safe working practices for staff, volunteers and participants
General Duties
Support the wider operations of Inverness Botanic Gardens and Nursery as required
Ensure high standards of cleanliness and presentation across the GROW Project
Act as a key holder where required and support opening/closing procedures
Uphold HLH values, Code of Conduct and role model behaviours
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
*** A Disclosure Scotland PVG check is required for this post ***
Date posted: 4th June 2026
The Collections Manager (Services) role is responsible for managing a team of Collections Assistants to carry out a programme of collections management work across the Historic Environment Scotland (HES) estate. The programme includes collections projects and day-to-day work like inventory and audit, preventative conservation, cataloguing and documentation and supporting the management of objects on display and in storage. You will also be responsible for the day to day management of the HES object stores in Edinburgh and associated workflows.
For more information about the post and information about the team, please access the full job description for this post (link below).
Key Responsibilities of this role
Delivery of collections management projects
– Working with colleagues to scope and plan collections management project work, including various documentation backlog projects, as well as delivering a regular audit programme
– Working with colleagues to ensure that budgets and expenditure for project work are managed appropriately.
– Ensuring project work is completed to agreed targets, to monitor, assess and measure progress, and ensure that work is completed within time and budget expectations.
– Scheduling multiple streams of project work and ongoing collections management tasks.
Team management
– Line management of four Collections Assistants, including managing team rotas, holding regular 1:1 and team meetings, arranging training and development opportunities.
– Working closely with departmental colleagues to support matrix management of four Collections Assistants
– Providing opportunities for trainees, apprentices and volunteers to work with the team to develop staff and support the wider department.
– Managing conservation, transport and other contractors to support the work of the team.
Working to collections management and health & safety standards
– Ensuring team’s work meets sector collections management standards and health and safety standards
– Performing quality assurance processes for the team’s work to ensure data recorded in collections management system meets agreed sector standards.
– Providing training to the team to ensure consistency in procedures.
– Contributing to written procedures.
– Preparing and implementing health & safety risk assessments.
Managing Central Stores
– Act as a central point of contact for collections store access and have an overview of maintenance, H&S compliance, and emergency response needs.
– Ensure regular audits of equipment and materials are undertaken and supplies restocked.
– Implement housekeeping plans and ensure the spaces are clean and tidy and collections management procedures are correctly implemented.
– Coordinate incoming material requests and quarantine and monitor capacity to manage use of the spaces.
Find out more about desirable skills and experience in the full job description.
PURPOSE OF THE ROLE
Contribute to the smooth running of the National Estate department, through the provision of wide and varied administrative support. Acting as the first point of contact for internal and external enquiries, communicating effectively and efficiently to manage enquiries, follow up progress and keep the enquiring party informed throughout the process. Support to the wider National Trust for Scotland team as required.
KEY RESPONSIBILITIES
The Key Purpose of the role will be met by:
• Based at NTS Central Office acting as the first point of contact for enquires to the team including, telephone calls, walk-up enquiries and hard and electronic mail.
• Providing a link between Regional Management, Estate Surveyors and the residential, agricultural and commercial tenants as required, to help address queries and issues raised and providing guidance to ensure issues are timeously dealt with.
• Working closely with the Head of National Estates to ensure the efficient operation of the team, including organising and recording team meetings, weekly reporting, expense claims and holiday management.
• Support to the Property Database Officer in the management of the property information databases, which record all Trust property interests, including owned and leased property, conservation agreements, burdens and wayleaves.
• Communicating effectively with the three Estate Surveyors based centrally and regionally to provide administration support as required.
• Back up support to GIS (mapping) Officer as necessary.
• Liaising with the NTS Finance Team to operate an efficient purchase ledger system for the National Estate Management team to handle the internal purchase order process.
• Coordinating and recording volunteer support to the department.
• Supporting the Property Database Officer with maintaining and validating records of all Business Rates, Council Tax, Sporting Rates and Water Charges records.
• Assisting with managing lettings enquiries and lettings management as required, directing enquiries to the most appropriate person.
• Maintaining up to date hard copy and electronic filing systems. Working to digitise key information where possible and recording within asset management database. Archiving out of date information and ensuring compliance with General Data Protection Regulations.
• Working closely with the Building Surveying Administrator in relation to the management of compliance, repair and maintenance works and in particular record keeping.
• Working with the Property Database Officer as an additional point of contact for any agricultural, commercial or residential matters.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
JOB PURPOSE
This job exists in order to ensure that the grounds and policies of the property are managed and maintained as an recognised landscape of outstanding historical importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Ensuring the conservation and practical maintenance of the grounds, (excluding Gardens) etc., – whether through delegation to other staff/volunteers, or personal participation – in terms of ensuring best practice is followed in:
o Health & Safety ensure you follow all relevant and appropriate Risk Assessments and that as part of the grounds team, operate to activity procedures
o Complete all relevant Health, Safety and Welfare logs, relevant to the role , and ensure compliance with legislation where appropriate.
o Assist in delivery of all operations to ensure all grounds are managed to reduce risk to the visiting public, other staff, buildings etc.
o Have an awareness of specific environmental risks relevant to ground’s operations, e.g. Weils/Lyme’s Disease
• Ensure all work is delivered to the highest standard as agreed by the on-site management and directed by Head Gardener or Operational Manager
• Working as a member of the property team and alongside the Northeast Ranger Service at times, in preparing the grounds for visitors’ enjoyment, this will include:
o Drainage works, conservation of the Property Health +Safety.
o Assist with waste disposal, (ranging from domestic waste bins to large scale skip and recycling)
o Woodland, garden and grounds maintenance
o Pathways, Boardwalk, small bridge repairs.
o Assisting in responding to faults identified during in-house inspections/ insurance inspections
o Assisting with brush/ scrub/ tree clearance
o Assist ecological survey
o Road maintenance, (remedial work to pot-holes)
o Fencing
o Repair & maintain signage
o Other tasks as required
• Recognition of the Trust’s Environmental Policy with respect to sustainable ground-keeping activities, including energy, water, pesticide-use & waste management;
• Assist with event set-up and operations as required
JOB PURPOSE
To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Culloden Battlefield Cafe in line with the Trust’s policies. Including but not limited to Front of House Café, Kitchen and Catering Trailer. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
You will ensure that visitors from across the globe have an enjoyable experience here through excellent
service standards and menu availability.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Food & Beverage Operation
Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
Assist with food led events throughout the year to support over all business goals.
Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).
Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.
Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
Visitor experience
Offer excellent customer service and ensure all members of the team do the same.
Support property-wide targets for completion of visitor surveys to understand more about our visitors.
Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
Duty management responsibility including the open and closing of all on site facilities.
Security of the Property.
Ensuring the completion of cash/till reconciliation.
Week-end reports and reconciliation.
Completion of banking and cash handling processes.
Deputising for the Visitor Services Manager on-site and off-site as required.
Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
Ensure the team feel valued, respected, motivated and supported.
Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.
JOB PURPOSE
This is a fantastic opportunity to join our leadership team in the stunning Glencoe National Nature Reserve at our Visitor Centre, which welcomes hundreds of thousands of people from across the globe every year.
This is a chance to use your Food & Beverage expertise in a meaningful way. Our Visitor Services Supervisors play a pivotal role in creating exceptional visitor experiences and enabling our charity to generate the income that supports the conservation of this special place.
As one of two F&B Visitor Service Supervisors, you will be responsible for the smooth day-to-day catering operation at our busy Highland Coo Café, delivering our quality standards and performance targets, while ensuring we offer customers a memorable F&B experience.
You will lead by example, producing an enticing menu, recommending and upselling our range, and promoting complementary income-streams like retail, memberships and donations. You’ll also help answer visitors’ questions and share your enthusiasm for Glencoe’s stories, the work we do and what their money is funding.
You will be an enthusiastic team player who can supervise, coach and motivate your staff. You will also be part of a broader duty management team, promoting good communication across the site and a joined-up visitor services provision.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Catering operation
• Contribute to menu development ensuring our café offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare F&B rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.
Finance Management
• Share responsibility for achieving an F&B budget of over £1,000,000 per annum.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective profitable F&B operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.
Performance indicators and targets
• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys
Tools / equipment / systems
• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications & knowledge
• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license
Desirable…
Qualifications in Catering, Hospitality, Tourism or Event Management
Current First Aid certification (or willingness to train and use)
SQA recognized personal license.
Experience & skills
‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
Enthusiasm for preparing and serving high quality food and drink.
Passion for and ability to demonstrate the exceptional customer service required of all staff.
Confident communication skills (written and spoken)
Computer literacy and familiar with Microsoft software
Experience with cash handling, monitoring, and interpreting financial data.
Strong time management and organisation skills
Ability to be proactive and to take initiative.
Understanding of and belief in the work of the National Trust for Scotland
Head of Commercial Business & Major Events, Paisley, 37 hours, Temporary up to 12 months, Grade 13: £70,245.22 – £74,624.69 (£36.41 – £38.68per hour)
We are seeking an ambitious and dynamic leader to drive the delivery of OneRen’s business growth strategy and achieve our corporate outcomes. This pivotal role will work across the organisation to shape and deliver commercial plans, programmes, and projects, ensuring the ambitions and high standards set by OneRen and its stakeholders are fully realised.
You will take direct responsibility for the successful delivery of our commercial portfolio, including programming, hospitality services, venue and commercial hire, box office operations, and retail. A key focus will be maximising the potential of recent capital investments, including Paisley Town Hall and Paisley Arts Centre, alongside supporting the highly anticipated reopening of Paisley Museum Reimagined.
We ask all candidates to complete assessments and application materials independently, without the use of AI tools (e.g. ChatGPT or similar), unless otherwise stated.
This ensures a fair and consistent assessment of individual skills, experience, and capabilities.
Closing date: 14 June 2026
Interview date: to be confirmed
The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.
If you would like further information in relation to the Disclosure Scotland checks, please visit their website.
Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.
JOB PURPOSE
To support the delivery of practical countryside management, nature conservation, conservation grazing, and estate maintenance across Threave, Rockcliffe and Venniehill properties. To help deliver the strategic objectives of the property and wider National Trust for Scotland.
The role is primarily hands-on, practical, and physically demanding, involving year-round outdoor work across a varied working landscape. Duties include habitat management, livestock support, infrastructure maintenance, visitor engagement, and practical conservation work.
The successful candidate will work as part of the countryside team alongside staff, volunteers, tenants, contractors, and partner organisations to help care for and enhance Threave, Rockcliffe, Venniehill, Murray Isles and Bruce’s Stone for wildlife, livestock, visitors, and the wider community.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Practical conservation and estate work
• Carry out practical habitat management including scrub control, path work, fencing, vegetation management, and woodland work.
• Assist with conservation grazing operations including livestock checks, cattle movements, fencing, water systems, and general livestock husbandry support.
• Support the maintenance and improvement of countryside infrastructure including gates, signage, access routes, bridges, hides, and boundaries.
• Operate and maintain tools, machinery, and equipment safely and responsibly, including tractors, ATVs, chainsaws, brush cutters, and other countryside machinery where qualified and appropriate.
• Assist with estate maintenance tasks across the wider property as required.
• Work outdoors year-round in a range of weather and terrain conditions.
Species and habitat monitoring
• Assist with wildlife and habitat surveys, monitoring programmes, and biological recording when required.
• Support ongoing conservation projects through practical fieldwork and data collection.
• Contribute to monitoring associated with conservation grazing and habitat restoration work.
Team working
• Work closely with the wider countryside team to deliver operational priorities safely and efficiently.
• Support and work alongside volunteers in practical outdoor tasks.
• Contribute positively to a hardworking, supportive, and safety-conscious team culture.
Visitor Experience & Engagement
• Engage positively and professionally with visitors across the estate, nature reserve and other properties.
• Help maintain high standards of visitor access, presentation, and safety across countryside areas.
• Provide practical support for visitor infrastructure including paths, signage, gates, hides, and access routes.
• Respond appropriately and courteously to visitor enquiries while promoting responsible access and enjoyment of the countryside.
• Engage positively with volunteers, tenants, contractors, partner organisations, and local communities.
• Assist and occasionally lead guided walks, public events, volunteer task days, and practical demonstrations where required.
• Help communicate the value of practical conservation, land management, and conservation grazing to a wide audience.
• Support a positive and welcoming atmosphere for volunteers and community involvement.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Nature Conservation
Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Corrieshalloch/Inverewe
Carry out regular site monitoring checks and record keeping, helping us to evaluate performance and plan our conservation activities, including habitat and species surveys, archaeology and foot path condition checks, weather gauge observations and people counter figures.
Get involved with practical conservation tasks, including woodland management, footpath maintenance and fence repairs, litter clearance and property patrols.
Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport and other resources.
Visitor Experience Manager (job advert)
The Stirling Smith Art Gallery and Museum
Full-time | 35 Hours per Week | Fixed-Term for Two Years
Salary: £30,000 per annum
Are you passionate about delivering excellent visitor experiences and leading teams in a welcoming, busy cultural environment?
The Stirling Smith Art Gallery and Museum is seeking an enthusiastic, organised, and customer-focused Visitor Experience Manager to lead visitor-facing operations and help deliver an exceptional experience for every visitor.
This is a hands-on operational management role with responsibility for visitor services, public engagement, retail activity, bookings, and the day-to-day presentation of visitor spaces across the museum. The successful candidate will manage and support staff and volunteers while contributing to the museum’s visitor engagement, accessibility, sustainability, and income-generation objectives.
About The Smith
Founded in 1874, The Smith is one of Scotland’s oldest museums and a major cultural organisation at the heart of Stirling’s community. As a free and independent charitable museum, we welcome thousands of visitors each year to our exhibitions, collections, events, learning programmes, café, shop, garden, and community activities.
Key Responsibilities
• Lead and manage front-of-house staff and volunteers.
• Oversee day-to-day visitor operations, bookings, and retail activity.
• Ensure high standards of customer service, accessibility, presentation, and visitor care across the museum.
• Support exhibitions, public programmes, events, and audience engagement activity.
• Monitor visitor feedback and help improve the overall visitor experience.
• Contribute to commercial development and income-generation initiatives.
• Help ensure the smooth and effective running of the museum’s public spaces.
We Are Looking For Someone With
• Experience in a visitor-facing, hospitality, cultural, heritage, tourism, or retail environment.
• Experience managing or supervising staff and volunteers.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Confidence working in busy public environments.
• An understanding of accessible and inclusive visitor engagement.
• A positive, flexible, and collaborative approach to work.
• An interest in museums, heritage, arts, culture, and community engagement.
Experience working in a museum, gallery, heritage, retail, or hospitality setting would be advantageous.
Contract Terms
• Full-time position
• 35 hours per week
• Fixed-term contract for two years
• Occasional weekend and evening working required
How to Apply
Please send your CV and covering letter to: Jobs@thesmith.scot
In your covering letter, please tell us why you are interested in the role and provide examples of how your skills and experience meet the requirements outlined in the job description and person specification.
Closing Date
Monday 29 June 2026
For more information about The Stirling Smith Art Gallery and Museum, visit: