Full Time

Assistant Brand Manager

“The Glenturret, Scotland’s Oldest Working Distillery brings together the hard-won wisdom of generations of distillers with the imagination of contemporary masters to craft whisky moments to treasure in spirit and glass”.

As Scotland’s oldest working distillery, set in an exceptionally beautiful location, we honour our heritage, values and artisanal methods while looking to the future through innovation and industry-leading practice within an inclusive, progressive and highly spirited working environment. The Glenturret is a unique luxury Scottish brand, with a hospitality offering that includes the Two MICHELIN Star Lalique Restaurant, a busy visitor attraction and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious plans for expansion and global growth.

The Glenturret is entering a new era of growth, strengthening its position as one of the world’s most coveted single malt Scotch whiskies. As part of our ambitious plans, we are looking to appoint an Assistant Brand Manager who will play a key role in supporting the continued growth and evolution of Scotland’s oldest working whisky distillery. Working across whisky, hospitality and visitor experiences, this role will support the planning and delivery of integrated marketing activity, product launches, digital communications and brand experiences that enhance The Glenturret’s position within the global luxury spirits category.

The successful candidate will be highly organised, commercially aware and creatively minded, with a passion for premium brands, storytelling and consumer experience. Supporting the Brand Manager and wider marketing team, they will help bring campaigns, launches and experiences to life across digital, retail, trade and hospitality channels, while ensuring a consistent and elevated brand presence.

This is a hands-on role offering exposure to all aspects of brand management, from new product launches and content creation to e-commerce, visitor experiences and performance reporting.

Key Responsibilities:
• Brand Marketing & Campaign Execution
• Digital Marketing & Content Management
• E-commerce & Consumer Experience
• Product Launches & Brand Activations
• Visitor Centre, Hospitality & Luxury Experiences
• Market Intelligence & Performance Reporting
• Stakeholder & Agency Management

About you:

You’ll bring experience from a marketing, brand or digital marketing role, ideally within premium FMCG, luxury goods, hospitality, tourism or spirits.

You will also have:
• A degree in Marketing, Business, Digital Marketing or a related discipline
• Strong experience with email marketing platforms, analytics tools and social
media scheduling software
• A solid understanding of digital marketing channels, content management
systems, social media platforms and e-commerce best practice
• Excellent organisational skills with the ability to manage multiple projects and
deadlines
• Strong written and verbal communication skills with great attention to detail
• Experience with Adobe Creative Suite, particularly Photoshop and InDesign, would
be advantageous

Skills & Attributes:
• A creative mindset with a passion for storytelling, design and luxury brands
• Commercial awareness with a consumer-focused approach
• Analytical thinking, with the ability to interpret performance data and identify
opportunities
• Strong interpersonal skills and a collaborative approach to working
• An interest in hospitality, food and drink culture

What we offer:
• Excellent career development prospects
• 37 days’ holiday per year (pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique
and The Lalique Restaurant
• Free on-site parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal, offering discounts across retailers, travel,
entertainment, fashion, health and beauty, food and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)
 
We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

To apply for this opportunity, please email your current CV and covering letter to recruitment@theglenturret.com.

Please note that this is an open application window, and we may close the advert early depending on the volume of applications received. We therefore encourage you to apply as soon as possible.

Candidates must also be able to demonstrate that they currently have the required documents to live and work in the UK.

A full job description is available on request.

Development Manager – Patrons & Major Gifts

Full-time, Fixed Term to 30 June 2027
Salary £46,218 – £51,725
Plus generous benefits package
Hybrid / flexible working

About the role

We are seeking a Development Manager – Patrons & Major Gifts with strong experience and confidence in their field to lead and grow philanthropic income from individual supporters at the National Galleries of Scotland (NGS).

Reporting to the Head of Development, this key fundraising role is responsible for leading relationship based fundraising across major donors, patrons, individual giving, legacies, public fundraising campaigns and appeals. A core focus of the role will be to increase income from major gifts, with particular emphasis on unrestricted support to strengthen NGS’s long term financial resilience.

The postholder will play an important role in developing and delivering the organisation’s approach to individual philanthropy, including major gifts and the Patrons programme, working closely with colleagues across the Development team and wider organisation.

This role requires strong stakeholder management skills and the ability to work effectively with Trustees, senior leaders and colleagues across multiple teams to support the planning and delivery of fundraising activity.

The difference you’ll make

As Development Manager – Patrons & Major Gifts, you will play a central role in growing and diversifying NGS’s philanthropic income and strengthening long term relationships with individual supporters.

Reporting to the Head of Development, you will:

• Lead, develop and deliver a coherent, relationship based approach to major gifts, our Patrons programme and other forms of individual giving (such as legacies and mid-level campaigns and appeals).

• Manage NGS’s pipeline of major donors and high potential prospects, delivering tailored cultivation, solicitation and stewardship strategies.

• As a People Leader, you will act as a role model of our values and culture, coaching and supporting colleagues to achieve their goals and contribute to the delivery of our organisation’s ambitious strategy and priorities. You will foster a supportive environment where colleagues feel valued, engaged, and able to perform at their best, championing diversity, inclusion and collaboration.

• Lead the ongoing development and delivery of the NGS Patrons programme, including recruitment, engagement, stewardship and progression of members, ensuring a high quality and strategically aligned programme that supports major gift development.

• Work with the Head of Development to ensure effective senior level engagement with Patrons and key individual supporters, ensuring NGS provides thoughtful stewardship and a high quality donor experience.

• Work in partnership with other Development Managers in the team to ensure aligned approaches to prospect management, planning and donor engagement across income streams.

• Manage international donor cultivation and stewardship activity, working with senior colleagues and Trustees to engage supporters in key markets, particularly North America and Asia.

• Be responsible for effective prospect and pipeline management across individual giving activity, so that donors are appropriately researched, prioritised and progressed.

• Collaborate closely with colleagues across the Development team to ensure joined up planning, reporting and stewardship.

• Design and deliver effective high-level donor cultivation events, briefings and bespoke engagement opportunities, working with colleagues across NGS.

• Ensure accurate use of the CRM system and contribute to forecasting, performance reporting and internal monitoring as required.

• Represent NGS professionally and confidently in interactions with donors, partners and external stakeholders, which will on occasion require working outside of normal hours.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

· Demonstrable experience in securing philanthropic income from individuals through relationship based fundraising, including major gifts of six and seven figures.
· A proven track record of developing and managing a major donor pipeline within a large or complex organisation.
· Experience working with Patrons, high value individual supporters and legacy donors within structured fundraising programmes.
· Strong understanding of pipeline management, prospect development and long term stewardship planning.
· Strong understanding of Gift Aid and relevant fundraising legislation, including data protection and charitable giving frameworks, and how these apply to donor relationships, gifts and fundraising practice.
· Experience of effectively managing or mentoring colleagues responsible for defined income streams, including supporting performance, providing coaching and contributing to the professional development of colleagues

· Excellent written and verbal communication skills, with the ability to develop compelling cases for support and influence senior supporters.
· Confidence working with senior stakeholders, including Trustees, Directors and volunteer advocates.
· Ability to manage complexity, multiple priorities and competing stakeholder expectations with sound judgement and diplomacy.
· Knowledge of the UK charitable giving environment, including major gifts and legacy fundraising.
· High levels of professionalism, discretion and integrity.

It would also be great if you have:
· Experience of international donor cultivation and stewardship, particularly in North America and/or Asia
· Experience fundraising in the arts, culture, heritage or education sectors.
· An understanding of the value of unrestricted giving in supporting organisational resilience and impact.
· Experience using Spektrix or a comparable CRM system.
· Enthusiasm for the vision and work of the National Galleries of Scotland.

Please apply directly via our careers portal.

Closing date is 12 noon on Tuesday 23 June 2026

Archivist

Archivist, Renfrewshire, 35 hours, Permanent, Grade 8: £41,080.70 – £43,161.20 (Hourly rate of pay £22.51 – £23.65)

We are looking for a professionally qualified Archivist with experience of leading or developing archive services, and a strong commitment to public engagement, inclusion, and collaboration.

The ideal candidate will bring vision, confidence, and creativity, with the ability to balance strategic leadership with operational delivery. You will be a strong advocate for archives, comfortable working across teams and with partners to unlock new stories, broaden access and increase the impact of our collections.

This is a varied and dynamic role, with responsibilities including:

Lead the development of a modern, outward-looking archive service, transforming how collections are accessed, interpreted, and valued
Drive forward a people-centred and participatory approach, working with communities to co-create and share stories
Lead planning and delivery toward Archive Service Accreditation, ensuring policies, standards and frameworks are in place
Champion integration with the museum service, embedding archives in exhibitions, learning and public programming
Oversee collections management of the archive collection, including accessioning, cataloguing, preservation, and digital development
Develop partnerships, projects, and funding opportunities to grow the service and increase its reach and impact
Lead and support a small team, fostering a culture of learning, collaboration, and continuous improvement

We ask all candidates to complete assessments and application materials independently, without the use of AI tools (e.g. ChatGPT or similar), unless otherwise stated.
This ensures a fair and consistent assessment of individual skills, experience, and capabilities.

Closing date: 21 June 2026

Interview date: 8 July 2026

If you’d like to find out more about the role, please contact Sean Kelly, Collections and Conservation Manager, for an informal discussion on Sean.Kelly@renfrewshire.gov.uk

The successful candidate will be required to undertake a Disclosure Scotland Level 1 check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Purchase Ledger Assistant

This role sits within our finance department and will be responsible for ensuring the efficient and accurate processing of supplier invoices, employee expenses and related financial records, supporting the smooth operation of the finance function and the timely payment of all creditors.

Visitor Services Manager

JOB PURPOSE

We are looking for an experienced and talented, visitor focused manager to join us at our fantastic property, Drum Castle, Gardens & Estate.

You will be responsible for the operational delivery of the overall visitor experience within Drum Castle and the wider Estate, delivering performance standards and targets to ensure excellent levels of visitor satisfaction, while maximising key commercial, financial and development objectives, to ensure the property is fully sustainable.

Your vision and drive will continue to build on our current offer, with fresh ideas to showcase our site to a wider audience, delivering memorable visitor experiences. You will lead a team committed to ensuring Drum Castle, Gardens & Estate is recognised as a first-class visitor attraction.

You will be part of a broader management team,responsible for delivering an overall visitor service strategy, promoting good communication within the property and across the region as well as with the wider National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – recruitment, induction, development, motivation and performance management to ensure they are fully equipped and motivated to undertake their duties to the required Trust standards within the staffing budgets.
• Line management of Visitor Service Supervisors with oversight of Visitor Services Assistants.
• Instil a Health & Safety culture across the property, maintaining compliance record and ensuring the team works within the property’s Risk Assessments to reduce incidents and accidents to volunteers, employees and visitors.
• Budgets – setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager, Regional Director, Business Manager and Finance Manager.
• Plan and deliver an annual events and functions strategy with the support of the NE regional events team.
• Create a culture of ‘exceptional service, every time’, ensuring high standards of delivery and presentation at all times and a consistently warm welcome.
• Driving the visitor services experience to achieve financial targets, maximising income and profitability within the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• Ensure the cornerstones of the National Trust for Scotland are achieved at all times, namely, conservation, access and memorable visitor experiences for all guests.
• Take responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
• The post holder will be designated as the “responsible person” for the property for the safeguarding of children and vulnerable adults. For this element of your role, you will be required to undergo a criminal record check.
• Manage visitor-related buildings and facilities, including the natural play area and exhibition space.
• Work with the building and wider management teams to ensure that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.
• Ensure the property meets statutory and company requirements of Health and Safety, Food Safety, Environmental and alcohol sale legislations and procedures including Waste Disposal and Allergens.
• Deliver an attractive and engaging programme of tailored events which drive footfall to the estate.
• Support the Visitor Services Supervisor (F&B) and the central F&B team to ensure catering standards are maintained and further develop the offer.

Horticultural Trainer

Key duties and responsibilities
Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
Service Delivery and Training
Plan, deliver and evaluate horticultural training programmes tailored to individuals and groups with a range of additional support needs
Support participants (“Grow Gardeners”) to develop skills, confidence and independence
Create a safe, inclusive and supportive learning environment
Horticultural Operations
Maintain and develop the GROW garden, polytunnels, nursery areas and wider Botanic Gardens
Undertake practical horticultural tasks and support participants in all aspects of gardening activity
Contribute to seasonal planning, planting, and crop production
Project Development
Support the ongoing development of the GROW Project, including identifying opportunities for Growth, improvement and income generation
Contribute to the development of commercial activities and community engagement
Support the integration of Growing, harvesting and food preparation as part of a holistic wellbeing programme
Volunteer and Stakeholder Engagement
Recruit, support and develop volunteers
Liaise effectively with parents, carers, support workers, social workers and partner organisations
Work collaboratively with HLH colleagues and external partners (e.g. Highland Council, NHS, BID)
Food Growing and Preparation
Support the Growing of fruit, vegetables and herbs within the GROW Project
Work with Grow Gardeners to harvest and prepare produce for use in the onsite kitchen
Promote understanding of healthy eating, food provenance and sustainability
Ensure all activities are carried out in line with food hygiene and safety standards
Health, Safety and Compliance
Ensure all activities are delivered in line with health and safety legislation and HLH policies
Carry out risk assessments and safe systems of work
Promote safe working practices for staff, volunteers and participants
General Duties
Support the wider operations of Inverness Botanic Gardens and Nursery as required
Ensure high standards of cleanliness and presentation across the GROW Project
Act as a key holder where required and support opening/closing procedures
Uphold HLH values, Code of Conduct and role model behaviours
Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.
*** A Disclosure Scotland PVG check is required for this post ***

Date posted: 4th June 2026

Collections Manager (Services)

The Collections Manager (Services) role is responsible for managing a team of Collections Assistants to carry out a programme of collections management work across the Historic Environment Scotland (HES) estate. The programme includes collections projects and day-to-day work like inventory and audit, preventative conservation, cataloguing and documentation and supporting the management of objects on display and in storage. You will also be responsible for the day to day management of the HES object stores in Edinburgh and associated workflows.

For more information about the post and information about the team, please access the full job description for this post (link below).

Key Responsibilities of this role

Delivery of collections management projects

– Working with colleagues to scope and plan collections management project work, including various documentation backlog projects, as well as delivering a regular audit programme
– Working with colleagues to ensure that budgets and expenditure for project work are managed appropriately.
– Ensuring project work is completed to agreed targets, to monitor, assess and measure progress, and ensure that work is completed within time and budget expectations.
– Scheduling multiple streams of project work and ongoing collections management tasks.

Team management

– Line management of four Collections Assistants, including managing team rotas, holding regular 1:1 and team meetings, arranging training and development opportunities.
– Working closely with departmental colleagues to support matrix management of four Collections Assistants
– Providing opportunities for trainees, apprentices and volunteers to work with the team to develop staff and support the wider department.
– Managing conservation, transport and other contractors to support the work of the team.

Working to collections management and health & safety standards

– Ensuring team’s work meets sector collections management standards and health and safety standards
– Performing quality assurance processes for the team’s work to ensure data recorded in collections management system meets agreed sector standards.
– Providing training to the team to ensure consistency in procedures.
– Contributing to written procedures.
– Preparing and implementing health & safety risk assessments.

Managing Central Stores

– Act as a central point of contact for collections store access and have an overview of maintenance, H&S compliance, and emergency response needs.
– Ensure regular audits of equipment and materials are undertaken and supplies restocked.
– Implement housekeeping plans and ensure the spaces are clean and tidy and collections management procedures are correctly implemented.
– Coordinate incoming material requests and quarantine and monitor capacity to manage use of the spaces.

Find out more about desirable skills and experience in the full job description.

Estates Administrator

PURPOSE OF THE ROLE

Contribute to the smooth running of the National Estate department, through the provision of wide and varied administrative support. Acting as the first point of contact for internal and external enquiries, communicating effectively and efficiently to manage enquiries, follow up progress and keep the enquiring party informed throughout the process. Support to the wider National Trust for Scotland team as required.

KEY RESPONSIBILITIES

The Key Purpose of the role will be met by:

• Based at NTS Central Office acting as the first point of contact for enquires to the team including, telephone calls, walk-up enquiries and hard and electronic mail.
• Providing a link between Regional Management, Estate Surveyors and the residential, agricultural and commercial tenants as required, to help address queries and issues raised and providing guidance to ensure issues are timeously dealt with.
• Working closely with the Head of National Estates to ensure the efficient operation of the team, including organising and recording team meetings, weekly reporting, expense claims and holiday management.
• Support to the Property Database Officer in the management of the property information databases, which record all Trust property interests, including owned and leased property, conservation agreements, burdens and wayleaves.
• Communicating effectively with the three Estate Surveyors based centrally and regionally to provide administration support as required.
• Back up support to GIS (mapping) Officer as necessary.
• Liaising with the NTS Finance Team to operate an efficient purchase ledger system for the National Estate Management team to handle the internal purchase order process.
• Coordinating and recording volunteer support to the department.
• Supporting the Property Database Officer with maintaining and validating records of all Business Rates, Council Tax, Sporting Rates and Water Charges records.
• Assisting with managing lettings enquiries and lettings management as required, directing enquiries to the most appropriate person.
• Maintaining up to date hard copy and electronic filing systems. Working to digitise key information where possible and recording within asset management database. Archiving out of date information and ensuring compliance with General Data Protection Regulations.
• Working closely with the Building Surveying Administrator in relation to the management of compliance, repair and maintenance works and in particular record keeping.
• Working with the Property Database Officer as an additional point of contact for any agricultural, commercial or residential matters.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Groundsperson

JOB PURPOSE
This job exists in order to ensure that the grounds and policies of the property are managed and maintained as an recognised landscape of outstanding historical importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Ensuring the conservation and practical maintenance of the grounds, (excluding Gardens) etc., – whether through delegation to other staff/volunteers, or personal participation – in terms of ensuring best practice is followed in:
o Health & Safety ensure you follow all relevant and appropriate Risk Assessments and that as part of the grounds team, operate to activity procedures
o Complete all relevant Health, Safety and Welfare logs, relevant to the role , and ensure compliance with legislation where appropriate.
o Assist in delivery of all operations to ensure all grounds are managed to reduce risk to the visiting public, other staff, buildings etc.
o Have an awareness of specific environmental risks relevant to ground’s operations, e.g. Weils/Lyme’s Disease
• Ensure all work is delivered to the highest standard as agreed by the on-site management and directed by Head Gardener or Operational Manager
• Working as a member of the property team and alongside the Northeast Ranger Service at times, in preparing the grounds for visitors’ enjoyment, this will include:
o Drainage works, conservation of the Property Health +Safety.
o Assist with waste disposal, (ranging from domestic waste bins to large scale skip and recycling)
o Woodland, garden and grounds maintenance
o Pathways, Boardwalk, small bridge repairs.
o Assisting in responding to faults identified during in-house inspections/ insurance inspections
o Assisting with brush/ scrub/ tree clearance
o Assist ecological survey
o Road maintenance, (remedial work to pot-holes)
o Fencing
o Repair & maintain signage
o Other tasks as required
• Recognition of the Trust’s Environmental Policy with respect to sustainable ground-keeping activities, including energy, water, pesticide-use & waste management;
• Assist with event set-up and operations as required

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Culloden Battlefield Cafe in line with the Trust’s policies. Including but not limited to Front of House Café, Kitchen and Catering Trailer. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
You will ensure that visitors from across the globe have an enjoyable experience here through excellent
service standards and menu availability.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
Food & Beverage Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
 Ensure high standards of kitchen hygiene, cleanliness and tidiness, keeping up-to-date compliance documentation (HACCP, COSHH checklists and temperature sheets).
 Ensure food production adheres to allergen guidelines, in particular Natasha’s Law, and support the implementation of upcoming laws, e.g. displaying nutritional value & calorie counts.
 Minimise wastage and identify potential savings to achieve targets for cost of sales, gross profit and environmental sustainability.
 Ensure the upkeep and safety of equipment and utensils used within the catering outlets.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor, addressing issues and emergency procedure and providing relief cover, as required.
Line management of Visitor Services Assistants
 Duty management responsibility including the open and closing of all on site facilities.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of banking and cash handling processes.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all visitor services employees. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back if house.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to join our leadership team in the stunning Glencoe National Nature Reserve at our Visitor Centre, which welcomes hundreds of thousands of people from across the globe every year.

This is a chance to use your Food & Beverage expertise in a meaningful way. Our Visitor Services Supervisors play a pivotal role in creating exceptional visitor experiences and enabling our charity to generate the income that supports the conservation of this special place.

As one of two F&B Visitor Service Supervisors, you will be responsible for the smooth day-to-day catering operation at our busy Highland Coo Café, delivering our quality standards and performance targets, while ensuring we offer customers a memorable F&B experience.

You will lead by example, producing an enticing menu, recommending and upselling our range, and promoting complementary income-streams like retail, memberships and donations. You’ll also help answer visitors’ questions and share your enthusiasm for Glencoe’s stories, the work we do and what their money is funding.
You will be an enthusiastic team player who can supervise, coach and motivate your staff. You will also be part of a broader duty management team, promoting good communication across the site and a joined-up visitor services provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Contribute to menu development ensuring our café offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergens, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.

People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare F&B rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of over £1,000,000 per annum.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective profitable F&B operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Performance indicators and targets

• Weekly, monthly and annual sales and cost of sales targets
• Food compliance standards and record-keeping
• Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback
• Staff satisfaction from staff surveys

Tools / equipment / systems

• Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
• EPOS tills and chip and pin machines.
• Fully equipped commercial catering kitchens.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• Level 2 Intermediate Food Hygiene Certificate or above
• Current driving license

Desirable…
 Qualifications in Catering, Hospitality, Tourism or Event Management
 Current First Aid certification (or willingness to train and use)
 SQA recognized personal license.

Experience & skills

 ‘Hands on’ working in a busy catering and sales environment, ideally in a visitor attraction setting
 Excellent leadership and influencing skills, supervising and supporting staff on a daily basis
 Enthusiasm for preparing and serving high quality food and drink.
 Passion for and ability to demonstrate the exceptional customer service required of all staff.
 Confident communication skills (written and spoken)
 Computer literacy and familiar with Microsoft software
 Experience with cash handling, monitoring, and interpreting financial data.
 Strong time management and organisation skills
 Ability to be proactive and to take initiative.
 Understanding of and belief in the work of the National Trust for Scotland

Head of Commercial Business & Major Events

Head of Commercial Business & Major Events, Paisley, 37 hours, Temporary up to 12 months, Grade 13: £70,245.22 – £74,624.69 (£36.41 – £38.68per hour)

We are seeking an ambitious and dynamic leader to drive the delivery of OneRen’s business growth strategy and achieve our corporate outcomes. This pivotal role will work across the organisation to shape and deliver commercial plans, programmes, and projects, ensuring the ambitions and high standards set by OneRen and its stakeholders are fully realised.

You will take direct responsibility for the successful delivery of our commercial portfolio, including programming, hospitality services, venue and commercial hire, box office operations, and retail. A key focus will be maximising the potential of recent capital investments, including Paisley Town Hall and Paisley Arts Centre, alongside supporting the highly anticipated reopening of Paisley Museum Reimagined.

We ask all candidates to complete assessments and application materials independently, without the use of AI tools (e.g. ChatGPT or similar), unless otherwise stated.
This ensures a fair and consistent assessment of individual skills, experience, and capabilities.

Closing date: 14 June 2026

Interview date: to be confirmed

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

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