ASVA Conference bookings are now open! Join us on 12th November in Perth. Find out more details and book your tickets here.

Full Time

We believe everyone deserves a great Glasgow life and that starts with the people who work here.
As Development Assistant, you will be joining our ambitious Development team, which generates external funding for important and inspiring projects. Within your role, you will support the delivery of our ambitious giving programmes, providing an excellent experience for donors and members.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know
Hours: 35 hours per week.
Contract type: Fixed term until 1 September 2028
Pay details: The listed salary is for a full-time role, fixed term role
Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices.

What you’ll do
As Development Assistant, you will be an integral part of the Development team. You will support the delivery of our ambitious giving programmes, managing the administration of key programmes such as Museums Membership and Celtic Rover.
Key duties include
• Supporting the Senior Individual Giving Officer with administrative duties to deliver a programme of membership events and communications across Glasgow Life, including Glasgow Life Museums and Celtic Connections Festival
• First point of contact for donors, managing the fundraising phone line, sorting supporter letters, and compiling fundraising email communications in The Raiser’s Edge database
• Supporting donor stewardship, thanking donors for all gifts, compiling, and sending membership packs
• Processing gifts and memberships through our CRM (The Raiser’s Edge)
• Supporting venues across Glasgow Life implement new fundraising tools such as contactless devices
• Managing event responses, guestlists and welcoming visitors to donor events

We’re looking for
• Experience of working in a donor or customer facing role
• Strong organisation skills, with ability to deal with changing priorities, often at short notice
• Ability to communicate with confidence, delivering a positive experience for donors and members
• Excellent attention to detail, particularly within administrative tasks and financial reporting
• Good knowledge of Microsoft packages including Word, Excel, Outlook and Teams. Experience of using a CRM database (such as The Raiser’s Edge) is desirable but not essential.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.

When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.

What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.

What’s next
To get started, complete our short application form. In this, you’ll fill out:
• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:
The closing date for this job is 11.59pm on 18 October Interviews are provisionally scheduled for 28 October.
Who We Are
Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Marketing, Retail, they deliver the behind-the-scenes work that powers everything we do. Whether it’s shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.

Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life or https://www.glasgowlife.org.uk/join-our-team

We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Senior Commercial Manager to join our Retail team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

What you need to know
Hours: 35 per week.
Contract type: Fixed Term 3 years until January 2030
Location: Hybrid. You will spend part of your week at home, and part of your week in one of our offices including our head office based in Merchant City which has access to great public transport and discounted parking nearby.

What you’ll do
As a Senior Commercial Operations Manager, you’ll be a part of an established team, reporting to the Head of Commercial and Business Growth. You’ll play an essential role in driving sustainable growth in our retail, catering, and venue hire functions. Your work will make a visible and lasting difference. This could be:
• Forming strategic commercial direction for the critical business units of retail, catering, and venue hire, where customer centricity is a pivotal priority,
• Leading best in class operational standards, objectives, and measurement.
• Bringing an attitude that seeks to constantly improve how the organisation operates commercially.
• Inspiring, leading, and coaching colleagues to deliver shared objectives.
• Aligning commercial priorities with cross functional teams within finance, supply chain, marketing, procurement, driving cross-functional initiatives to achieve shared goals.
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for:
• An astute commercial leader who can both define growth strategy and own the actions linked to operational excellence.
• Experience in leading dynamic and customer orientated teams from sectors such as retail, hospitality, or sales.
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
If you still have questions about the role, please contact us at paul.menzies@glasgowlife.org.uk to arrange an informal chat.

What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.

What’s next
To get started, complete our short application form. In this, you’ll fill out:
• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.

Important Dates:
The closing date for this job is 11.59pm on 25th October. Interviews are provisionally scheduled for week commencing 2nd November.

Who We Are
Our Corporate Services teams keep Glasgow Life running at its best. From Business & Strategy, Finance, HR, Infrastructure, Commercial, Marketing, they deliver the behind-the-scenes work that powers everything we do. Whether it’s shaping strategy with sharp insights, crafting compelling messages, supporting our people, managing over 100 venues, or generating vital income—this team makes it happen.

Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life or https://www.glasgowlife.org.uk/join-our-team

Contract Type: Permanent
Grade: FC07
Salary: £34,914.86 – £43,437.09
Hours: 36 per week
Location: Kirkcaldy Galleries (base) – with travel to Dunfermline Carnegie Library and Galleries, St Andrews Museum and Bankhead, Glenrothes
Job Reference: ON000645

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have an exciting opportunity for a Curator (Exhibitions) to join our team due to a retirement. The post is for 36 hours and is a permanent contract. Your days of working Monday – Friday but will flex to meet the business needs and this will include weekend and evening working.

You’ll work as part of a team to curate & co-curate, install, and evaluate high-quality, relevant, and engaging exhibitions, displays, activities, and resources throughout Fife’s Museums & galleries. Working with local communities, individuals, and organisations to promote and inspire interest in heritage and cultural services.

You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies page on our website.

About You

We are looking for a dynamic, innovative and experienced exhibitions curator. You’ll have 3+ years relevant Museums/Gallery exhibition experience with skills including research, loans, collections management & care and design. You’ll have experience interpreting collections for diverse audiences using physical/digital methods. You’ll have collaborative approach to working with community groups and building strong partnerships. And hold degree level qualification in a relevant professional discipline.

You should be willing to have a PVG check this will be paid for by OnFife as part of your induction.

How to Apply

If you would like to find out more information about this role, you can contact Gillian Crumpton, Co-head Cultural Heritage by emailing Gillian.Crumpton@onfife.com.

When you’re ready to apply, please complete our application form and return this along with our completed Equal Opportunities Monitoring Form to hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 12noon on Thursday 5 November 2026.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

We are looking for an experienced hospitality professional to join our Bistro and Events team as an Assistant Manager.

Working alongside the Bistro and Events Manager, you will help oversee the day-to-day operation of the Bistro and support the delivery of corporate events. The role includes leading and supporting the Food & Beverage team, maintaining high standards of customer service, assisting with staff training and development, and helping to ensure the Bistro and events spaces operate efficiently and safely.

You will also support event enquiries and client show-arounds, assist with the delivery of events, and deputise for the Bistro and Events Manager when required.

The successful candidate will have experience in a customer-focused food and beverage environment, including supervising a team and delivering food and beverage-led events. We are looking for someone who is confident, approachable, organised and professional, with excellent communication and customer service skills.

OI PEASANTS. YES, YOU.

THE EDINBURGH DUNGEON IS RECRUITING…

Fancy a starring role as a Performance Team Leader here at Edinburgh Dungeon, orchestrating outrageous behaviour, questionable decisions and a truly inhospitable atmosphere? Excellent. You sound unwell enough already.

Reporting to the Performance Manager, you’ll help lead the efficient operational and artistic running of the Performance Department, ensuring exceptionally high theatrical standards and delivering the uniquely horrible (yet unforgettable) experiences our guests have come to expect.

You’ll lead by example as part of our cast, supporting performers to bring our shows to life every day. From coaching performance techniques and character development to costume presentation, make-up and prop use, you’ll help maintain the high standards that keep our guests screaming for more.

You’ll also support the recruitment and audition process, help onboard and develop new performers, coordinate departmental meetings and provide ongoing coaching and feedback to ensure every member of the cast is performing at their best. In the absence of the Performance Manager, you’ll act as a key point of contact for the department, helping to keep the show running smoothly both on and off stage.

This is a full-time permanent role, working any 5 days from 7, including a fair share of weekends and bank holidays as required.

Does this sound like it could be you? The cell doors are open and ready to welcome you…

Qualifications & Experience
*Previous Team Leader, supervisory or duty management experience (desirable)
*Experience performing in front of live audiences or working within a theatre, entertainment, visitor attraction or similar environment
*The ability to coach, support and develop performers to achieve high standards
*The ability to self-manage, prioritise tasks and remain calm under pressure
*Strong communication and interpersonal skills
*Experience building positive working relationships with colleagues and guests
*Confidence making day-to-day decisions and resolving issues effectively
*A passion for delivering exceptional guest experiences
*An understanding of live performance and the confidence to lead by example on stage

Benefits
*Monthly bonus based on guest satisfaction
*Merlin Magic Pass: Free access to all our attractions worldwide for you, your friends, and family.
*25% discount in our retail shops and restaurants.
*40% off LEGO online.
*Enjoy the Ride Pass: Giving you and 5 others a Merlin Annual Pass (Gold edition).
*Access to an exclusive employee discount website and much more

The National Centre for Music (NCM) are now recruiting for a Director of Operations & Commercial.

We are seeking an individual who can lead on finely-tuned operational planning, ensure our home is safe and welcoming for all, help us deliver a customer experience that keeps people coming back for more, and configure commercial activities that drive revenue. Together these elements will strengthen our ability to deliver on our artistic and charitable mission for the long-term.

You will work very closely with other senior colleagues to plan and implement effective systems, prepare for operations and manage the transition to running a 7-day-a-week public venue. This will be over four key phases: planning and recruitment; mobilisation; launch year; ‘normal running’.

You will be pivotal in the development of a trading subsidiary and its associated activities and revenue streams; be the key relationship holder with a Food & Beverage provider; and the mastermind behind how the day-to-day functions of our site develop (both inside and outside) – including building our venue management systems, health and safety protocols, and all compliance.

The closing date is 12 noon on Wednesday 28 October

We are seeking an enthusiastic and experienced Area Manager to lead and support operations across our visitor attraction venues. This is an exciting opportunity to play a key role in delivering exceptional visitor experiences, driving operational performance, and leading high-performing teams.

Working collaboratively with colleagues and stakeholders, you will ensure the effective day-to-day management of attractions, maintaining high standards of customer service, safety, and commercial performance while supporting the strategic objectives of OneRen.

Hours: 32-hour contract, shifts will vary to be 10pm – 6am/11pm-7am
Duration: Permanent

The Royal Yacht Britannia, voted as the World’s No. 1 Attraction (Tripadvisor), is a five-star visitor attraction and exclusive evening events venue in Edinburgh. The onboard crew are committed to delivering the same standards of excellence that were expected when Britannia was in service.

Fingal, a former Northern Lighthouse Board tender, is permanently berthed on Leith’s vibrant waterfront and has been transformed into a five-star luxury floating hotel, restaurant, bar and events venue.

Events
Join our elite Events department, which hosts exclusive and elegant evening dinner and drinks receptions on board Britannia and Fingal Hotel. We are looking for a Night Porter to join our warm and professional team, working after events have finished, you will reset the ships’ dining areas to an exceptional standard, ensuring they are ready to welcome guests the following day.

Key responsibilities:

• Take pride in transforming our dining and service areas after each event, leaving every space beautifully presented and ready to welcome colleagues and guests the following day.

• Bring each venue back to life by arranging tables, chairs and service equipment to the required layout, creating a seamless, walk-in-ready start for the next day’s team.

Who We’re Looking For:

• Experience in front-of-house or luxury hospitality would be an advantage, giving you a strong understanding of the exceptional standards our guests expect.

• You will be confident working independently and taking ownership of ensuring every area is ready for the day ahead.

• You will enjoy the independence of night work and be comfortable working the regular 10pm–6am /11pm-7pmshift.

Successful candidates will have:

• A positive, enthusiastic approach

• A flexible, can-do attitude

• Clear, professional communication skills

• A passion for exceptional guest care

• Confidence working independently

• The ability to follow instructions accurately

Company benefits include:

• 6.6 weeks / 33 days pro-rata annual leave

• Staff discounts in the Shop, Royal Deck Tearoom at Britannia and The Lighthouse Restaurant & Bar and overnight stays aboard Fingal

• Uniform provided

• Convenient access via public transport links

• Complimentary tickets to Britannia each year of employment

• Up to £1,000 referral bonus through our Recommend a Colleague Scheme

• Up to 1 week / 5 days pro-rata additional long service annual leave

• Options to buy and sell annual leave

• Generous company pension (10% employer contribution, rising to up to 20% with employee contribution)

• Cycle to Work Scheme

• Employee Assistance Programme

• Training and development from day one

• Life assurance

• Employee events and celebrations

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you. Please send your CV and a covering letter outlining why you feel you would be suitable for the role of Night Porter to: recruitment@tryb.co.uk

No agencies please. We appreciate your interest in joining our team. Due to the high volume of applications, successful candidates will be contacted directly by email.

Closing date: 6 November 2026

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who we are

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. Our 2030 strategy includes three ambitious pledges: to reverse the decline of 50 species; to create deeper connections with nature for more than one million people; and to enable more than 100 communities to better connect with nature.

Who are Discovery and Learning

We spark curiosity, create connection and inspire action. Through learning, experiences, community partnerships, interpretation, volunteering and engagement, we bring people closer to nature, science and the incredible work happening across RZSS.

We believe a great experience can do more than teach someone something new. It can make them stop, wonder, care and see the natural world differently. That is what drives us.

We are a creative, ambitious and passionate team, always looking for new ways to reach people, open doors and help more people feel that nature is for them.

The senior community and learning role

Love people, learning and nature? This could be the role for you.

You’ll help shape and deliver the Discovery and Learning programme at Highland Wildlife Park, connecting schools, communities and volunteers with the amazing world of wildlife and conservation. You’ll lead a small, passionate team, build strong partnerships and create experiences that spark curiosity, inspire connection and leave people wanting to know more.

It’s a hands-on role with real scope to bring your ideas to life and help shape the future of learning and engagement at the Park.

The Role

To act as first point of contact for audiences and stakeholders joining the park community and learning programmes
To contribute to, develop and deliver the activity and evaluation plan for Discovery, community and Learning programmes
To line manage the Discovery and learning officers and discovery rangers at the park and their day-to-day operations ensuring the programmes and engagement provides first-class visitor experience
Some of the things you’ll be doing

First point of contact for the community and learning programmes
Support, develop and deliver the HWP volunteer programme
Collaborate in the development of the discovery and learning programme
Work with the Discovery and Learning Programme Manager to liaise with appropriate education bodies to ensure the primary and secondary school delivery continues to meet the needs of the school curriculum and conditions of any funding received
Line manage the Discovery and Learning Officer and discovery rangers based at Highland Wildlife Park (x4)
Research, input into the development of and deliver content for activity plan programmes including the creation of resource materials
Ensure that developed programmes are accessible, inclusive and representational to the communities we’re supporting, working with the Accessibility and Inclusion Manager where necessary.

What we are looking for

Proven, extensive, relevant experience gained through professional and or educational development
Significant experience of delivery or working in a teaching-related environment with particular emphasis upon out-of-school learning and working as part of a team.
Experience of developing, working with and delivering community programmes
Ability to tailor often complex messages to a wide range of audiences
Knowledge and understanding the relevant scientific and conservation elements, in primary, secondary and tertiary education, outside of formal learning centres
Please see the role profile for further information on what the role involves and essential/desirable criteria.

What you’ll get in return:

Starting salary of £34,526 – £35,389 with the opportunity to progress to £38,483 per annum.
34 days annual leave (annual will be prorated for part time hours worked)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and a PVG check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The Trimontium Trust (a registered charity SCO16646) is an independent Trust which has been successfully running an Accredited Museum in Melrose, displaying artefacts (many on loan from National Museums Scotland) and interpreting the fascinating story of the Roman fort at Trimontium.
Over the last five years the Trust has completed a major refurbishment and extension of the museum (increasing its visitor numbers from 3000 to c11,000 p.a.) and now runs a lively programme of learning and engagement activities. The museum has been awarded a five-star grading from VisitScotland’s Quality Assurance Scheme. The Trust has recently secured funding to run a three-year project, Revealing Trimontium, which will connect the museum to the Roman fort site at Newstead, through the creation of a cinema space and the use of Augmented and Virtual Reality. The Trust is now seeking to appoint a Heritage Innovation Manager to lead this project and Digital Engagement and Interpretation Manager to develop the offer, working alongside our Volunteer and Visitor Experience Manager and volunteer team.

To apply: please send a covering letter explaining your suitability for the post and CV demonstrating appropriate experience, to: recruitment@trimontium.co.uk

Closing date: 16th October
Possible interview date: 9th November

The Role

We are excited to introduce a new Head of Retail & Food & Beverage role to support the next stage of growth across our retail and hospitality businesses. This senior position will lead the strategic development and performance of our cafés and shops, helping to shape the visitor experience, drive revenue, and identify opportunities for innovation and improvement.

Working closely with the management team, you will help oversee daily operations, supervise staff, ensure compliance with food safety and health & safety standards, and contribute to the commercial success of the operation. You will lead by example, providing outstanding customer service while supporting colleagues to perform at their best while working as part of a team.

This role is a hybrid between getting involved hands-on when needed, while overseeing and driving the business on a day to day basis.

About Us

The estate has been part of the Scottish Borders since 1358. Everything we do is to ensure that we continue into the next millennium. Through our longevity we have developed deep connections with the land and its people, and we are guided by the principle that our operations benefit the health of the environment and the prosperity of local communities. We are not just enduring; we will constantly innovate and grow to maximise the potential of the region and land under our care so we will be a source of inspiration and a model estate for the 21st Century.

Passionate People

It takes a certain sort of person to flourish in a fast‑paced, multi‑dimensional environment like Roxburghe Estates. We look for talented, self‑motivated and enthusiastic individuals who can share our passion for providing a warm welcome and delivering exceptional experiences.

Our Values

Custodians – Community – Authenticity – Drive – Warmth

“To understand, improve and develop our natural, heritage and built environments, allowing them to flourish as sustainable businesses capable of making significant contributions to a vibrant Borders community, now and for generations to come.”

Key Responsibilities

Supervise the day-to-day operation of the retail outlets (Castle Gift Shop and Apple Shed) and food & beverage outlets (Courtyard Café and Terrace Café), ensuring a smooth, efficient and welcoming visitor experience.
Lead, motivate and support the team to deliver consistently high standards of customer service, presentation and operational performance.
Act as a Duty Manager, taking responsibility for the safe and smooth running of the visitor operation, including opening and closing outlets, responding to operational issues, and providing relief cover as required.
Support recruitment, induction, training and development of team members, ensuring staff are appropriately trained and understand their roles, responsibilities, policies and procedures.
Assist with staff rotas and daily resource planning, ensuring appropriate staffing levels and effective deployment of team members in line with visitor demand.
Deliver excellent customer service, acting as a key point of contact for visitors, resolving queries and complaints professionally and efficiently, and supporting the achievement of visitor survey targets.
Identify and organise opportunities to participate in external events, driving food and beverage sales through effective planning and community engagement.
Maximise sales and profitability across retail and F&B operations by monitoring sales performance, contributing to revenue targets and identifying opportunities to increase sales and improve commercial performance.
Collaborate with the Marketing team to promote our catering and retail functions.
Share responsibility for achieving the annual F&B budget, monitoring performance and supporting effective cost control.
Manage and support stock control, including ordering, receiving, replenishment, stock rotation and monitoring wastage, ensuring stock is available while minimising unnecessary costs.
Maintain high standards of presentation, cleanliness and service, ensuring all retail and F&B areas are consistently well presented and meet NTS standards.
Ensure full compliance with relevant legislation and organisational requirements, including food safety, food allergens, food hygiene, health & safety, licensing, environmental health, security and company policies and procedures, maintaining accurate records as required.
Ensure the safety and security of visitors, team members, premises, and stock by proactively planning ahead and escalating any issues promptly when necessary.
Carry out cash handling and financial procedures accurately, including till operation, cashing up and end-of-day procedures.
Identify and implement opportunities to improve operational efficiency and the visitor experience, working collaboratively with colleagues and responding to visitor feedback, surveys and customer insight to identify opportunities to improve products, services and the overall visitor experience.
Support wider business operations, working flexibly across the organisation and undertaking other reasonable duties as required.
Qualities You Will Possess

Passionate about delivering exceptional customer experiences and leading teams that take pride in their work.
A positive, approachable and inspiring leader who can motivate, develop and empower others.
Commercially minded, with the ability to identify opportunities to grow revenue, profitability and performance.
Strategic and forward-thinking, able to balance day-to-day operational demands with long-term business objectives.
Proactive, self-motivated and accountable, taking ownership of decisions and driving continuous improvement.
An excellent communicator and relationship builder, able to influence and collaborate effectively with colleagues, customers and external partners.
To be successful in this role you will need:

Full UK driving licence.
Excellent organisational, administrative and IT skills, with the ability to manage multiple priorities effectively.
Strong communication and interpersonal skills, with a genuine enthusiasm for delivering exceptional customer service, with the ability to remain calm under pressure.
Please apply by sending your Cover Letter and CV via Indeed, or you alternatively you can email this directly to cbell@floorscastle.com.

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Free parking
Life insurance
On-site parking
Work Location: In person

The Trimontium Trust (a registered charity SCO16646) is an independent Trust which has been successfully running an Accredited Museum in Melrose, displaying artefacts (many on loan from National Museums Scotland) and interpreting the fascinating story of the Roman fort at Trimontium.

Over the last five years the Trust has completed a major refurbishment and extension of the museum (increasing its visitor numbers from 3000 to c11,000 p.a.) and now runs a lively programme of learning and engagement activities. The museum has been awarded a five-star grading from VisitScotland’s Quality Assurance Scheme. The Trust has recently secured funding to run a three-year project, Revealing Trimontium, which will connect the museum to the Roman fort site at Newstead, through the creation of a cinema space and the use of Augmented and Virtual Reality. The Trust is now seeking to appoint a Heritage Innovation Manager to lead this project and Digital Engagement and Interpretation Manager to develop the offer, working alongside our Volunteer and Visitor Experience Manager and volunteer team.

Please see attached document for full job description.

To apply: please send a covering letter explaining your suitability for the post and CV demonstrating appropriate experience, to: recruitment@trimontium.co.uk

Closing date: 16th October
Possible interview date: 9th November