Full Time

Building Surveyor

Full-time and Permanent
Salary £49,792 – £56,426 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

Are you a skilled Building Surveyor with a passion for caring for heritage properties? Are you looking for something a bit special?

Join our client-side Estates team, where you’ll manage an extraordinary portfolio of Grade A listed gallery buildings and art collection facilities in Edinburgh. For a Building Surveyor who loves heritage buildings, this opportunity promises to be immensely rewarding. With a property portfolio rooted in the heart of Edinburgh city centre, this role offers the chance to work on a diverse range of capital projects and maintenance activities, ensuring these iconic spaces continue to inspire visitors and care for our national collection.

This is a pivotal moment to join our dedicated team as we develop our conservation works programme and forward maintenance plans to shape a robust estates strategy. You’ll play a key role in maintaining our exceptional visitor experience while addressing the unique challenges of working with historic buildings which house valuable art works. The role demands expertise in core building surveying competencies, including building pathology, construction technology, contract administration, design and specification, inspection/quality management, legal/regulatory compliance and fire safety. Additionally, skills in client care, health and safety, sustainability, accessibility and building conservation will help drive the success of our mission.

Be part of a team who are caring for these cultural landmarks for generations to come.

The difference you’ll make

You will play an important part in conserving these outstanding listed buildings for the future and ensuring the protection of one of the finest collections of art for a wide public audience to continue to enjoy. You’ll work closely with Estates and FM colleagues, consultants, and contractors as well as other senior managers across the organisation to ensure operational requirements are achieved.

Estates Strategy and Capital Investment planning
Working closely with the Head of Estates (a Chartered Building Surveyor), you will be responsible for developing and delivery of the NGS Forward Maintenance Plan and assigned capital projects as the technical lead on building fabric, including leading conservation programmes of work, undertaking regular condition surveys, and developing and implementing annual maintenance plans. This will include assisting the development of our decarbonisation strategy.

Project Management of Capital Works
Project managing allocated building fabric projects, from inception to handover and into use. For minor projects this may be for full PM and contract administration/supervisor responsibilities including preparation of specifications and tender documents, or for larger projects then commissioning and managing consultant Project Managers, Conservation Architects and Surveyors for design and construction delivery and taking the role of “client side” PM.

Estates Operations
Responsible for overseeing all planned maintenance and response maintenance for the building fabric, and including undertaking asset information development, space planning, lease management and fulfilling premises related Health and Safety duties such as asbestos responsible person.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

-Degree level qualification in a relevant building surveying subject.
-Chartered membership of an appropriate professional institute (i.e. RICS), or working towards and/or Masters equivalent qualification in a relevant subject. Core competencies as a building surveyor as per RICS competency framework.
-Experience of delivering planned and response maintenance on multi-site estates, including strong building pathology skills and design/specification and procurement experience.
-Extensive knowledge of building fabric and construction and strong technical knowledge to apply to the maintenance and operation of the estate, including building regulations, fire safety management, asbestos management, and planning legislation.
-Relevant experience of scoping, briefing and project managing capital works projects for building projects to time, quality and within budget. Experience of client-side project management and managing consultancy teams for design and construction services.
-Procurement and contract administration experience across various forms of construction contracts (e.g. NEC, SBCC, etc.).
-Experience of undertaking condition surveys and preparation of lifecycle investment plans (Forward maintenance plans).
-Strong IT skills – competent in use of Microsoft 365 packages, Microsoft project, excel, word, AutoCAD and CAFM systems.
-Excellent planning, organisation, and communication skills.
-Health and Safety – strong working knowledge and experience of CDM regulations (particularly client duties) and Asbestos management, along with general premises related H&S legislation.

It would also be great if you have:

-Experience of public sector procurement.
-Experience of managing and maintaining listed buildings and conservation works.
-Working experience of BIM and Soft Landings
-Asbestos Responsible Person qualification and experience

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Friday, 20 March 2026.

Retail Assistant – Stirling Castle

Thank you for your interest in the post of Retail Assistant with Historic Environment Scotland that will be based in Stirling Castle. This is a permanent position.

Are you looking for a role that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world through proactive selling of retail products. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle during the summer season.

Communications Officer

St Giles’ Cathedral is looking for a Communications Officer to help tell our story — not just as one of Scotland’s most important historic buildings, but as a living church, a place of worship, a cultural space and a welcoming community that is truly open to all.

This is a hands-on, creative role at the heart of the Cathedral’s life. You’ll be responsible for building a clear, engaging communications approach that connects with people inside and outside the organisation — from congregation members and volunteers to visitors, donors, partners and the wider public.

Project Manager – Capital Projects

Fixed Term Contract (18 months), full-time (35 hours), based in Edinburgh.

The Royal Botanic Garden Edinburgh is a world leading centre for plant science, conservation, and public engagement, with a strong commitment to inclusion, sustainability, and collaboration. We are seeking a Project Manager – Capital Projects to play a key role in supporting the successful delivery of the Edinburgh Biomes programme, our annual capital projects, and in helping to shape the future of our unique estate.

Reporting to the Programme Manager and working closely with colleagues, consultants and external partners, this role supports the coordination of design, procurement, and delivery activity across a diverse portfolio of projects. You will help ensure projects are well governed, safely delivered, and aligned with organisational priorities, contributing to clear reporting and effective decision making throughout the project lifecycle.

The role involves building positive working relationships with a wide range of stakeholders, supporting inclusive communication, and contributing to presentations and reporting for senior leaders and governance groups. You will work collaboratively across teams, helping to share information, standardise approaches, and support continuous improvement in project management practices.

This is an opportunity for someone who enjoys working in a collaborative environment and values detail, organisation, and proactive problem solving. We welcome applicants from a range of backgrounds who can demonstrate relevant experience and transferable skills, and who are motivated by contributing to meaningful projects with long term public and environmental benefit.

Closing date: Midday (GMT) on Thursday 19 March 2026
Interview date: w/c 30 March 2026

For more information including job description, person specification and to apply, please visit our website.

Visitor Services Manager

JOB PURPOSE
You will be responsible for the operational delivery of the visitor experience at The Hill House and Geilston Garden. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and a joined-up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to;
• To be responsible for instilling, monitoring and reporting a Health & Safety culture across the properties, ensuring the team work within the Trust’s policies and procedures to reduce the risk of incidents and accidents to volunteers, employees and visitors.
• Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager) to ensure the finances are sustainable within the context of the wider property budgets.
• Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the heritage experience as well as the retail and catering departments.
• Driving the visitor services experience at the Hill House and Geilston to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
• To develop and deliver an engaging, financial sustainable and diverse events programme across both sites.
• To deliver a high-quality holiday let experience at Geilston Garden. To ensure the booking, stay and turnover of guests is delivered and maintained to the highest standard.
• Responsible for the sourcing, onboarding and management of contractors on site whilst adhering to the Trust’s policies and procedures.
• Ensure high standards of presentation across the property, working with other departments to ensure the delivery of the property business plan.
• To assist the Regional Conservator and Curator to maintain and deliver the highest standards of conservation care to the properties interiors and collections by managing and monitoring the collections care team and ensuring all relevant policies and procedures are adhered to.
• Taking responsibility for the security of the buildings, emergency procedure implementation and the opening and closing of the sites.
• Duty Management responsibilities and providing relief cover as required
• This role is one for which the duties, responsibilities and accountabilities require you to become a member of the Protection of Vulnerable Groups (PVG) scheme, administered by Disclosure Scotland, as this role involves regulated work with children.

Department specific – visitor services

• Managing visitor-related buildings and facilities (e.g. retail and admissions building, catering area, holiday accommodation).
• Ensuring the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes;
• To ensure the property meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures including Waste Disposal and Allergens
• Adhering to the sale of alcohol legislation, being a Premises Manager.

Gardener

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Drumlanrig Castle & Country Estate sits in the stunning countryside of our Queensberry Estate, home to the Castle and its unique artworks, stunning gardens, and a range of other outdoor activities and visitor facilities.

The role? You will play a key role in supporting the Gardens team to maintain the stunning grounds and gardens of one of Scotland’s most remarkable horticultural settings featuring formal terraces, woodland gardens, Victorian glasshouses and a heather house. You will contribute to the care and development of our outdoor spaces, bringing the gardens to life to showcase to our visitors, and carrying out a range of tasks including planting, pruning, maintaining lawns and paths, weeding, hedge trimming, mulching and propagation.

The person? A skilled gardener, ideally with estate or grounds care experience, you will take pride in maintaining gardens to the highest standard. Candidates should demonstrate practical horticultural skills and plant knowledge, and be comfortable using a range of gardening tools and machinery. If you are hardworking with an appreciation of the beauty and heritage of historic gardens, then we would love to hear from you.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.

The closing date for applications is 13 March

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Maintenance Assistant

JOB TITLE:
Maintenance Assistant

RESPONSIBLE TO:
Maintenance Senior Supervisor

RATE OF PAY:
£13.00 per hour (plus the Annual Bonus Scheme and other great benefits)

TYPE OF ROLE:
Full-time, permanent position
40 hours – 5 days out of 7

Main Duties
Maintaining the park’s equipment, buildings, and grounds to a high standard
Ensuring the aesthetic appearance of the grounds is maintained
Performing janitorial tasks, such as litter picking and restroom servicing
Keeping all tools and equipment in safe and working condition
Conducting daily, weekly, monthly, and annual checks as per our PPM schedules
Assisting with the construction of new equipment and buildings, as needed
Repairing any existing equipment to maintain its functionality
Performing facility maintenance tasks
Complying with health and safety regulations
Troubleshooting small electrical and plumbing issues
Conducting routine fire safety tests, including alarms and extinguishers
Assisting with any other duties as needed by the senior team.

Skills & Qualifications
Excellent verbal communication skills
Proven practical skills in areas such as carpentry, decorating, and plumbing
Knowledge of common electrical and mechanical items and their repair
Strong computer literacy
Problem-solving skills to troubleshoot and maintain facilities
A team player with a desire to help others
Strong customer service skills
Exceptional organisational skills and attention to detail
Excellent interpersonal skills
Familiarity with hand and power tools, as well as other maintenance and safety equipment
Good time management skills to handle various tasks efficiently
Ability to interpret maintenance instructions, manuals, safety rules, and other documents.

While these skills and qualifications are desired, we are willing to provide training to the right candidate. If you are looking for a challenging and rewarding role with opportunities to develop your skills, we encourage you to apply for this position.

Housekeeping Assistant

Job Reference: 227

Contract: Permanent, Annualised, 16 hours

Salary: £12.62 – £13.84 per hour

Please note that 6 am start times may be required for this role

The role
To work within our Housekeeping team to provide a high standard and pleasant, clean environment for all visitors.

To implement the GSC Customer Service promise. Offer a fun, safe and welcoming environment to all customers and provide an integrated, co-ordinated and professional level of service to our customers at point of contact.

The Housekeeping Assistant will work within the standards of the Glasgow Science Centre’s health and safety policy, carry out other reasonable duties/tasks as required, deliver and meet the objectives of your team and Glasgow Science Centre, ensure the site is in a clean, safe and proper condition for customers.

You will use own initiative and clean areas that may need additional attention unsupervised and provide a high standard of customer care at all times providing a helpful and friendly service.

You will have previous experience in cleaning and be able to work without supervision and act on own initiative

Have a proactive outlook on cleaning requirements and work as part of a small, committed and vital team.

Full job description is available to download at the bottom of this page.

How to apply
For consideration in this role, please complete an application form and submit your CV online.

We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.

The closing date for applications is Friday 13th March at Noon.

Please find links to the application form and equality monitoring form below.

Application Form

Equality Monitoring Form

Application Questions
GSC operates an inclusive recruitment and selection process designed to enable the selection of the most suitable candidates from the widest possible range of applicants, based on individual merits and relevant abilities.

As a Science Centre, we are passionate about innovation and recognise the contribution that AI can make to job applications, however we encourage you to tailor your application content using your own words and examples.

Your application will be assessed solely on the answers you provide to the application questions and any over reliance of AI software/tools may have a detrimental impact on your application. AI detector software will be used to screen applications that are considered to be overly reliant.
Remember, while AI can assist your application, your unique knowledge, skills and experience along with personal motivations and values are what truly stand out in our process.

As part of your application you will be asked to answer the following question. Please note that when completing the application form you are unable to save and return so you may wish to prepare answers to these questions in advance. Answers have a limit of 3000 characters (approx 500 words).

Q1. Please describe the skills and experiences that make you a strong fit for this role, and why you want to work at Glasgow Science Centre.

We receive many applications that show extensive use of AI, but we want to understand you as an individual. Please focus on including genuine personal examples to support your application.

Your application will be assessed solely on the answers you provide to the questions. Answers will not be reviewed in sequence and so references should not be made between questions. The selection panel will not see any CV’s or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. More information on how we recruit is available on our website.

Accessibility
Should you require an application in a different format please email human.resources@glasgowsciencecentre.org

Additional Information
We are equal opportunities employer and welcome applications from people of all backgrounds.

Visitor Experience Assistant

Job Reference: 226

Contract: Permanent, Annualised, Full-time and Part-time

Salary: £12.95 per hour.

THE ROLE

Glasgow Science Centre are seeking Visitor Experience Assistants to join our Operations team.

Working as part of the Operations Team, this varied role is instrumental in the delivery of Glasgow Science Centre’s 5 Star Customer Service promise: providing a fun, safe and welcoming environment to all customers.

This role spans all areas of the Operations Department where you will provide an integrated, coordinated and professional level of service to our customers at point of contact.

To ensure seamless service delivery the role includes working across all our customer-facing areas including Science Engagement and Catering, Events and Sales.

Whilst the Visitor Experience Assistant role works across all areas of operations, we are recruiting for individuals who may have a specialism/interest/experience in Science Engagement or Catering events and Sales. Applications will be considered for both areas.

Full job description is available to download at the bottom of this page.

The closing date for applications is 13th March 2026.

APPLICATION QUESTIONS

As part of your application you will be asked to answer the following question. Your application will be assessed solely on the answers you provide to these questions, and the selection panel will not see any CVs or personal details until after candidates have been selected for interview. This in accordance with our inclusive recruitment practice. Please see the working at GSC section of our website for further information on how we recruit.

Please note that when completing the application form you are unable to save and return so you may wish to prepare answers to these questions in advance. Answers will not be reviewed in sequence and so references should not be made between questions.

Each answer has a limit of 500 words.

1. Please describe the skills and experiences that make you a strong fit for this role, and why you want to work at Glasgow Science Centre. We receive many applications that show extensive use of AI, but we want to understand you as an individual. Please focus on including genuine personal examples to support your application.

APPLICATION FORM

In addition to your answers to the above questions the application form will also ask you to upload a copy of your CV, however as stated above this will only be viewed by the selection panel at interview stage. It is therefore important to ensure you answer the application questions fully, clearly setting out your relevant skills and experience and providing examples where asked to do so.

We encourage all applicants to complete a short equality monitoring questionnaire. This is optional and for our internal monitoring purposes only. It does not form part of the selection process.

Please find links to the application form and equality monitoring form below.

Application Form

Equality Monitoring Form

ACCESSIBILITY

Should you require an application in a different format please email human.resources@glasgowsciencecentre.org

ADDITIONAL INFORMATION

We are equal opportunities employer and welcome applications from people of all backgrounds.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Pitmedden Gardens and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.

This role requires weekend working and at times may require the post holder to work evenings to cover events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure excellent customer/visitor experience. This includes supervision of:

Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.

Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants – Food and Beverage
 Duty management responsibility includes opening and closing of all on-site facilities.
 Ensure the property social account is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement and outreach programme.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 End of week reports and reconciliation.
 Ensure health and safety procedures, emergency procedures, and environmental procedures are followed.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all Food and beverage visitor services employees and volunteers. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health and Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport and full Driving License.

Desirable
 Food and Hygiene Qualification.
 Current First Aid certification.
 A formal qualification in Catering, Hospitality, Tourism or Event Management.
 Barista trained.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the catering budget together with the F&B Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
 Supervise daily café till operations and perform end-of-day income reconciliation.
 Assist the F&B Manager with menu costing and stock-taking.
 Supervise active record-keeping in line with Environmental Health requirements

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped commercial catering kitchens.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

Events & Exhibits Assistant (Maternity Cover)

JOB TITLE:
Events & Exhibits Assistant (Maternity Cover)

RESPONSIBLE TO:
Events & Exhibits Co-Ordinator and General Manager.

RATE OF PAY:
£13.00 per hour plus the Annual Bonus Scheme and other great benefits

TYPE OF ROLE:
Fixed Term Contract
This is a maternity cover role on a fixed-term basis, expected to last up to 12 months. The exact duration will depend on the return date of the post-holder
Generally working around 30 hours per week (4 days out of 7)
Weekend and holiday work required
Hours and days may vary according to the event schedule

APPLY BY:
Monday 9th March

PURPOSE AND OBJECTIVE OF ROLE:
We’re looking for an enthusiastic and creative Events & Exhibits Assistant to join our team at Landmark Forest Adventure Park. You’ll work closely with our Events & Exhibits Co-ordinator to help deliver an exciting year-round programme of seasonal events, activities, and interactive exhibits for our visitors.

From preparing and running live events to helping maintain and develop our permanent exhibits, no two days will be the same. This is a hands-on role that mixes creativity with practical skills, and you’ll be right at the heart of making Landmark’s experiences unforgettable.

What You’ll Be Doing:
Assisting in the delivery of our seasonal events programme – from set-up and decoration to supporting on the day

Helping to maintain and operate our interactive exhibits, ensuring they are safe, clean, and ready for visitors
Taking part in creative planning, prop preparation, and themed dressing of spaces around the park

Providing excellent customer service – answering questions, giving directions, and ensuring visitors have a great time

Assisting with event logistics such as moving equipment, setting up activity stations, and helping performers or external suppliers

Supporting the development and testing of new exhibits and interactive elements

Keeping event and exhibit areas tidy, safe, and in line with health & safety procedures

Assist with keeping health and safety checks, registers and risk assessments up to date

The setting up and taking down of event spaces and activities requires a significant amount of manual handling

About You
We’re looking for someone who is:

Friendly, approachable, and comfortable talking to visitors of all ages
Practical and willing to “muck in” with tasks both big and small
Able to work in a busy, fast-changing environment – especially during event days
Creative, with an eye for detail and presentation
Physically fit enough to move props and equipment (training and team support provided)
Flexible with working hours – weekends and school holidays are key times for events
Experience in events, visitor attractions, theatre, arts, or customer service is a bonus – but enthusiasm, reliability, and a positive attitude are what really matter
Crafting and basic DIY skills would be beneficial, although not essential, as training would be provided

What We Offer
£13.00 per hour, plus a discretionary bonus scheme
A fun, supportive, and welcoming workplace
Free ticket to the park for family and friends
Staff discounts in our cafés and shops
Full training in both event support and exhibit operation

If you’d like to help us bring events and exhibits to life for thousands of visitors each year, we’d love to hear from you.

Boatmaster

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Boatmaster to join our Destinations team at The Falkirk Wheel. You will deliver an excellent overall boat experience to customers, which is available seven days a week. Working efficiently and to well defined standards, you will promote a safe, secure, and enjoyable customer experience which actively contributes to the generation of revenue. Promote Scottish Canals products and services and have a clear focus on commercial opportunities that will add to the excellent customer experience while bringing enhanced commercial benefit to Scottish Canals.

The Boat Operation has a key role in presenting The Falkirk Wheel and Scottish Canals to the public and you should be comfortable in dealing with an audience of visitors and ensuring that they receive a memorable experience on The Falkirk Wheel.

The role is offered on a permanent basis, and with a starting salary of £31,272 (£32,367 from April 2026)(Band C) plus 11.25% Variable Hours allowance and £850 Outdoor Working allowance. Working hours are annualised over a flexible rostering pattern

Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Retain valid BML, ML5 and associated certificates.
To be aware of, and adhere to, the contents of the Domestic Passenger Ships Safety Management Code.
Responsible to the Duty Manager TFW for the safety of passengers, crew, and vessel.
To ensure the safe conduct of the vessel.
The authority to make decisions regarding the safety of the vessel and all persons aboard, especially in the event of an emergency developing.
To maintain communication with the Duty Manager TFW, and TFW Control Room.
To ensure that a safety announcement is delivered either electronically or personally, before, or shortly after departure/sailing.
To carry out training and vessel familiarisation of new and seasonal crew.
To oversee, and take responsibility for pre-start, operational and shut-down procedures, defect, accident and incident reporting, and the completion and forwarding of all relevant documentation including vessel daily log sheet. See Annexes 1-5 (copies in Boat onboard DSM folder).
To take responsibility for maintaining the vessel to high standards of cleanliness and appearance whilst in their charge.
To carry out fuelling procedures and the monitoring of fuel levels in each vessel.
Qualifications and knowledge required:

Boat Masters Licence and associated MCA certificates (essential).
Inland Waterway Helmsman (desirable).
Accident/Incident & Near Miss Reporting experience.
Basic literacy and numeracy skills.
Valid driving licence appropriate for vehicle to be driven.
Skills and experience required:

Proven experience in a customer facing role within leisure or customer service environment.
Strong teamwork ethic.
Ability to manage time efficiently.
Excellent communication skills.
Cross functional working experience.

Qualities & abilities required:

Judgement regarding safety in using and operating equipment in line with Scottish Canals defined standards and procedures.
Judgement regarding upward referral of issues to line management for further guidance.
Use of initiative in applying and maintaining high levels of customer service.
Co-operate with and support colleagues within main function.
Deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance.
Co-operate with and support business to business customers to ensure Scottish Canals interests are protected.
Co-operate with and support colleagues from other teams outside of main function.
Work as part of a 7 day rota.
Participate in call-out rota.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.