Full Time

People Business Partner

JOB PURPOSE
To ensure the provision of an efficient and comprehensive professional People service to managers and staff across the Region. Support the delivery of Regional People-related strategic goals and objectives and the development of partnership relationships through discussion with the Regional Director/Regional Business Manager. As a member of the Trust’s People Team, contribute to the development of People policies, systems and practices and to the development and delivery of People projects on a Trust-wide basis.
REPORTING ARRANGEMENTS
This role reports to the Lead Consultant (People Partnering, Policy & Advice). However, as the role is aligned to Edinburgh & East Region, day-to-day reporting will be to the Regional Director (Edinburgh & East).
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide professional advice, expertise, guidance and support to Regional Director, Managers, Supervisors and staff within the Region on all aspects of People matters, ensuring that they are aware of current legislation, best practice and Trust policy and procedures. This role will be the focal point of contact for People matters for the areas it is aligned to.
1. In liaison with the Manager team, develop business partner relationships with the Regional Director and other lead managers within the Region in order to gain greater all-round understanding of their business requirements and support them in delivering key objectives.
2. Act as main point of contact for Regional Director and line managers within the on employee relations issues and to provide support and advice on individual employee casework e.g., grievance, performance and absence management, conduct, capability, harassment and bullying, redundancy, voluntary severance, redeployment, change management, stress management, team development, equality & diversity. Ensure cases are dealt with in a timely fashion and in accordance with current legislation and best practice and that effective communication and good employee and/or Trade Union relations are developed and maintained.
3. Liaise with the People Recruitment team over the servicing of the recruitment function from handling vacancies to issuing contracts of employment and carrying out Disclosure Scotland checks. Use and verify information held on the relevant People Systems.
4. Develop and where appropriate, deliver People development activities in consultation with Regional Director and Organisational Development (who may identify and recommend external providers of training, so that cost effective and business-led solutions are delivered). Communication and consultation with staff will be an important element of this role.
5. Along with the Regional Director, represent the Region’s interests in discussions on People issues at Trust level, ensuring that the needs of the area are taken into account in developing Trust-wide policies and procedures and ensuring that centrally agreed People policy and practices are implemented in the Region.
6. As a member of the Trust’s People Team, contribute to policy development and major projects on a Trust-wide basis. Ensure consistency in People practices. Communicate effectively with other members of the People community to share best practice and keep up to date with professional developments, including changes in best practice, new legislation and case law. Represent the People Department at Hearings in other areas of the Trust as required, support the job evaluation process as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• Professionally qualified in HR (Chartered Member of CIPD, would be the norm).
• Degree or degree level capability.
• Will have enhanced knowledge and skills through CPD activities.
Desirable
• HR, HR-related or business-related post-graduate qualification.
• Clean driving licence.
Experience
Essential
• Track record in HR which must have included operational HR as a professional advisor (advising, influencing, delivering HR solutions in partnership with the business, employee relations).
• Ability to deal with confidential information and always maintain confidentiality.
• Strong communications skills and superb attention to detail is a must.
• Strong influencing and interpersonal skills.
• Excellent organisational and time management skills.
• A flexible can-do attitude with the ability to work to deadlines.
• Capacity to work efficiently and stay calm under pressure.
• Good IT literacy (Microsoft Office, Excel, HR Systems)
Desirable
 Good knowledge of Access People XD

Visitor Services Supervisor

Role Profile:

Reporting to the Head of Visitor Experience, the Visitor Services Supervisor will help ensure the smooth day to day running of the visitor experience at V&A Dundee. The position sits as part of V&A Dundee’s Duty Management team, facilitating the effective day to day running of the museum and specifically focused on all aspects of coaching the visitor assistant team.

Whilst assuming full duty management responsibility of the building, the Duty Management team put the visitor journey at the heart of everything they do, ensuring the delivery of a consistently world-class, 5-star experience, for everyone who comes to see us. They supervise the smooth running and support the Head of Visitor Experience with the continued development and improvement of all functions that sit within the visitor operations remit. These functions include, but are not limited to, ticketing and box office, gallery staffing and object invigilation, and events delivery. A high degree of flexibility and a proactive approach are key to this exciting role, which will help V&A Dundee reach its commercial targets whilst also ensuring its visitors receive a 5-star experience.

Duties and Responsibilities:
General Operational Duties

Coach and mentor Visitor Assistants on all areas of the museum. Escalating any performance issues from staff promptly and effectively in line with V&A Dundee procedures

Ensure that that the Museum is maintained to the highest standards, reporting issues arising to the relevant departments, following up reported issues to ensure work is carried out and public areas are safe, clean and tidy

Undertake any other duties as may be reasonably required to ensure efficiency throughout the Operations Department

Have excellent working knowledge of the Visitor Experience operational functions, and the cascading of relevant operational training to colleagues, including POS System operation, Ticketing Systems, SOPs and Service Delivery

Ensure a good knowledge of Museum programming and relaying this to customers and staff

To ensure a thorough working knowledge of existing facilities throughout the Museum, to provide accurate and efficient guidance to customers and communicate this knowledge to visitor assistants and volunteers

Consistently look for ways to improve our service and actively feedback constructive ideas

Promote equality and diversity in all aspects of your work by developing and maintaining positive working relationships, ensuring that colleagues are treated fairly and with respect/dignity and actively contributing to developments that support the Museum’s strategy for widening access, inclusion and diversity

Manage V&A Dundee’s Visitor Experience Recognition Programme, ensuring all members of the team are aware and brought into the programme to help promote inclusivity and internal camaraderie

Handle customer enquiries and complaints in a timely and professional manner, both in person and via other communication channels

Contribute to all cash handling processes, along with the supervision of the banking procedures and the security of the cash room and safes, in line with insurance regulations

Must be trained in and act as a Fire Warden & First Aider for V&A Dundee

Undertake any other duties as requested by the Head of Visitor Experience

Coaching:
Coach and mentor our team of Visitor Assistants, ensuring that they have adequate training and development opportunities so that they can confidently upsell tickets, memberships, gift aid and consistently deliver the best possible experience for all of our visitors

Coach and mentor our tour guides, ensuring that team members feel supported when delivering tours

Coach and mentor our visitor assistants so that they are able to take enquiries via phone and email

Lead on coaching a team of visitor assistants to undertake surveys

Lead on the coaching of any engagement activity that may be implemented as part of the museum offer

Promote V&A Dundee’s continued commitment to consistently delivering a world-class, 5-star experience for all, identifying training opportunities and supporting a learning and development matrix for the Front of House team, ensuring the visitor experience team are confident in delivering this on a daily basis Duty Management/Building & Security Operations

Oversee the daily operation of the public facing areas of the museum, striving to achieve the highest standards of customer service and ensuring the delivery of a consistently world-class, 5-star visitor experience, in line with Visit Scotland’s quality assurance grading, for everyone who comes to see us

Act as a key holder, performing opening and closing procedures. This will include occasional out of hours emergency response, as agreed with the Head of Visitor Experience

Ensure the highest standards of cleanliness and facility conditions, performing regular audits and escalating problems that deviate

Oversee the daily management and security of the Gallery spaces, reporting any maintenance issues and object damage

Conduct pre and post-shift briefings for the Front of House staff, ensuring that they have the necessary information to support our visitors, and gathering feedback and ideas to help improve the visitor and staff experience

Have excellent working knowledge of the Visitor Experience operational functions, and the cascading of relevant operational training to colleagues, including POS System operation, Ticketing Systems, SOPs and Service Delivery

Maintain open lines of communication between departments, cascading relevant information including, but not exclusive to, updated exhibition messaging and object rotation, ticketing and membership offers, learning and event activity, and any other new initiatives or development opportunities

Uphold and promote health and safety policies and procedures, ensuring the safety of all of our staff and visitors and full compliance

Identify and suggest changes to standard operating procedures to improve efficiency and working practices

Actively seek visitor feedback and communicate any information directly to relevant departments

Respond to visitor enquiries as needed, and resolve any complaints in a calm, professional manner, de-escalating any potential conflicts

Lead on and coordinate the response to emergency situations, including but not limited to, first aid incidents, building evacuation, adverse weather and problem visitor scenarios

Work closely with the Head of Visitor Experience and the Events Coordinator, to support the delivery of all events, assuming Duty Management responsibility on a roster basis, and ensuring that all events are delivered safely

Oversee cash handling processes, along with the management of the banking procedures and the security of the cash room and safes, in line with insurance regulations

Deadline for applications: no later than 15.00, 5 December 2025. Interviews are scheduled to take place on 15 and 19 December 2025.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation

As one of two F&B Visitor Services Supervisors, you will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Catering operation
• Lead with menu development ensuring our cafes offering is appealing, profitable and sustainable.
• Lead with preparation, cooking, training and presentation of a high-quality food and drink offer.
• Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
Visitor experience
• Offer excellent customer service and ensure all members of the catering team do the same.
• Support property-wide targets for completion of visitor surveys to understand more about our visitors.
• Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor centre, addressing issues and emergency procedure and providing relief cover, as required.
People management
• Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.
• Prepare catering rotas and holiday allocation to meet business needs.
• Work closely with specialist advisory colleagues, i.e. our Trust-wide Catering Development team.

Finance Management
• Share responsibility for achieving an F&B budget of around £500,000 a year.
• Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
• Supervise daily café till operations and perform end-of-day income reconciliation as a duty manager.
• Assist the F&B Manager with menu costing and stock-taking.

Brand & Communications Manager

Brand & Communications Manager, Paisley, 37 hours per week, Permanent, Grade 7: £38,045 – £40,186 p.a.

We’re seeking a Brand & Communications Manager to lead the development and delivery of OneRen’s brand identity and communications strategy. This is a senior role with responsibility for ensuring brand consistency across all touchpoints, driving public awareness, and supporting income generation through impactful storytelling and media engagement.

You’ll be the guardian of the OneRen brand, overseeing everything from visual identity and tone of voice to media relations and crisis communications. You’ll work across teams and venues to embed brand standards, empower staff as brand ambassadors, and ensure our messaging is clear, consistent, and aligned with strategic goals.

Candidates are to submit a CV and cover letter in one document.

Closing date: 7 December 2025

Interview Date: week commencing 15 December 2025

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Digital Marketing Executive

Digital Marketing Executive, Paisley, 37 hours per week, Permanent, Grade 4: £29,190 – £30,733 p.a.

We’re seeking a Digital Marketing Executive to join our Business Development team and help bring OneRen’s brand to life. This is a hands-on, creative role focused on producing engaging content across digital platforms-from social media and newsletters to video and photography.

You’ll work closely with the Marketing & Campaigns Manager to support campaigns that connect with audiences, promote our services, and celebrate our achievements. You’ll also play a key role in analysing performance data, shaping storytelling strategies, and collaborating with colleagues across the organisation.

Candidates are to submit a CV and cover letter in one document.

Closing date: 7 December 2025

Interview Date: week commencing 15 December 2025

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Communications Executive

Communications Executive, Paisley, 37 hours per week, Permanent, Grade 4: £29,190 – £30,733 p.a.

We’re seeking a Communications Executive to support the delivery of OneRen’s public relations, media engagement, and internal communications. This is a hands-on role ideal for someone looking to build a career in communications within the charitable or cultural sectors.

You’ll work closely with the Brand & Communications Manager to draft press releases, manage media lists, create engaging content, and help ensure our messaging is consistent and impactful. You’ll also contribute to internal communications and support the monitoring and reporting of campaign performance.

Candidates are to submit a CV and cover letter in one document.

Closing date: 7 December 2025

Interview Date: week commencing 15 December 2025

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Audience Development & Membership Officer

Audience Development & Membership Officer, Paisley, 37 hours per week, Permanent, Grade 6: £34,186 – £36,077 p.a.

We’re seeking an Audience Development & Membership Officer to lead OneRen’s approach to audience engagement and membership growth. This is a role focused on building long-term, loyal relationships with our community – transforming one-time visitors into repeat customers and passionate advocates.

You’ll use data-driven insights to shape the customer journey, optimise membership strategies, and deliver personalised communications that drive engagement and revenue. Working across departments, you’ll ensure our audience development efforts are integrated, impactful, and aligned with OneRen’s mission.

Candidates are to submit a CV and cover letter in one document.

Closing date: 7 December 2025

Interview Date: week commencing 15 December 2025

The successful candidate will be required to undertake a Basic Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Fergusson Collections Assistant

Culture Perth and Kinross are looking for a collection-focussed and motivated individual seeking to build on their experience of collections work.

This post will work with the archive collection of artist, J.D. Fergusson, supporting and undertaking the audit, documentation, digitisation, pack and move to Perth Art Gallery, and re-storage of the art and archives.

Whilst formal qualifications are not required the successful applicant will have experience working or volunteering in a collections environment and will meet the requirements detailed in the job profile.

We encourage applications from individuals of all background.

Attraction & Events Supervisor

32 or 40 hours a week (four or five days)

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? In this hands-on and varied role, you will welcome visitors and help run activities in our Fort Douglas adventure playground, assisting with children’s birthday parties and other fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Playing a key role in ensuring the needs of our visitors are met, you will respond to enquiries, coordinate bookings, support the coffee cabin, supervise colleagues, and provide general admin support. Regular weekend working is essential.

The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will demonstrate initiative and the ability to communicate effectively with a wide range of people. If you have customer facing experience, good IT & admin skills and an interest in the outdoors then we would love to hear from you. Hospitality experience would be an advantage.

Why work for us? We offer excellent benefits including private health cover, six weeks holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV. Please include details of your preferred number of days in your application.

The closing date for applications is 4 December.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Museum Technician (trade and crafts)

Glasgow Life

Museum Technician (trade and crafts)
£30,984.86 – £34,917.78
Location: be Glasgow Museum Resource Centre, 200 Woodhead Rd, Glasgow G53 7NN
Ref: GLA14560

We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for a Museum Technician to join our Logistics & Programming team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 35 per week. Monday – Friday, generally 0800-1600hrs
Contract type: Full time, Permanent
Pay details: The listed salary is for a full-time role.
Location: You’ll work city-wide in our museum venues although your main place of work will be Glasgow Museums Resource Centre which has great links to public transport (Nitshill Railway station is a ten-minute walk) and free parking.
What you’ll do
As a Museum Technician, you’ll be a part of our Logistics & Programming team, reporting to the Senior Museum Technician and working alongside a team of technicians with a variety of skills. You’ll play an essential role in providing technical support to the service from maintaining and repairing our displays, to helping to create our world class temporary exhibitions. Your work will make a visible and lasting difference. This could be:
• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen
• Full driving licence as you will transport materials in the museum vehicles
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for:
• City and Guilds Carpentry and Joinery Qualification
• Proven joinery experience including bench hand work
• Experience of woodworking machinery and workshop practices
• Experience of Lifting and Handling and ability to assess equipment necessary and appropriate use.
• Ability to work as part of a team, to be proactive, assess work requirements and be able to use initiative
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.
What’s next
To get started, complete our short application form. In this, you’ll fill out:
• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on 30th November. Interviews are provisionally scheduled for week commencing 8th December.
Who We Are –

Our museums service, managed by Glasgow Life on behalf of the community, cares for thousands of years of history. We take care of the city’s museum and library special collections, its archives, and operate award-winning museums, keeping them safe for future generations. We run talks, tours, workshops, and events, so people can explore and enjoy the collections. By connecting people with the city’s stories, our museums continue to enrich the lives of local people and visitors. Read more here – https://www.glasgowlife.org.uk/museums

Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

To apply for this vacancy online please visit Museum Technician (trade and crafts) – GLA14560 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 30th November 2025

Catering Supervisor

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? As Catering Supervisor, you will lead and develop the catering operation at Bowhill House, ensuring a high-quality, welcoming experience for all our visitors and guests. This hands-on role involves responsibility for the Old Kitchen Café & Old Horsebox catering outlets, preparing and serving food, coordinating event catering, and growing and developing our offering to increase revenue. As a key member of the visitor services management team you will provide regular Duty Management cover.

The person? With experience in a kitchen or catering environment, you will demonstrate sound knowledge of food hygiene standards, coupled with a commercial focus and excellent customer service skills. Candidates should be organised with strong communication and interpersonal skills. Regular weekend working is essential. Previous experience in a visitor attraction environment would be beneficial.

Why work for us? This is a fantastic opportunity to work with a great team in the stunning surroundings of Bowhill House. We offer excellent benefits including private health cover, six weeks’ holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.

Head of Revenue & Accommodation

The Head of Revenue and Accommodation role is a key strategic and operational role at Lost Shore. You will be responsible for driving accommodation performance through a blend of analytical skills, commercial instinct, and technological expertise to maximise overall revenue and provide and exceptional guest experience.

This position is pivotal in driving financial performance by setting optimal pricing, managing distribution channels, and ensuring that revenue strategies align with overall business objectives.

In tandem you will deliver a resort guest experience that delights, leading to repeat visits and positive reviews pinned around a pricing strategy that builds both occupancy and yield.

The operational component of your role will be to oversee a team that delivers best-in-class housekeeping standards as well as building out a programme of upsells to engage guests and boost revenue. You will also drive standards in cleanliness and tidy-ness around the resort with a particular focus on customer facing areas, bringing the wow-factor.

KEY ACCOUNTABILITIES:

Revenue Management
– Working collaboratively with key resort teams, including VEX, F&B, Events, Group Sales and Marketing to design and deliver strategies that balance profitability, service excellence, and brand reputation
– The role has a dotted line management of the Visitor Experience team leader who is engaged in revenue management and accommodation sales.
– Set appropriate room rates and package pricing using yield and dynamic pricing techniques, adjusting for seasonal and wider trends.
– Analyse market trends, competitor actions, and consumer behaviour to identify opportunities for revenue growth.
– Forecast demand patterns to optimize occupancy rates and maximize total revenue across all accommodation types.
– Manage room inventory across multiple online and offline distribution channels to minimize overbooking or underselling.
– Build out Lost Shore’s presences on external distribution channels such as booking.com, Airbnb etc to ensure maximum listing impact and streamlined integration with internal processes and systems.
– Develop, implement, and adjust pricing and distribution strategies based on performance data and market changes.
– Monitor and evaluate revenue performance using KPIs (e.g., RevPAR, ADR, Occupancy Rate) to assess financial health.
– Prepare and present regular reports to senior management on revenue trends, forecasts, and opportunities.
– Identify and implement process improvements and technological tools to enhance revenue management efficiency and work with the Visitor Experience team to ensure they are implemented.
– Continuously horizon scanning for new opportunities and keeping abreast of latest industry trends

Housekeeping
– Oversee daily housekeeping operations, ensuring lodges, pods, and public areas are immaculately presented. Implement and maintain cleaning protocols, laundry standards, and efficient room turnaround procedures.
– Ensure the team has appropriate tools and process to schedule and monitor room readiness in line with guest arrivals and peak periods.
– Oversee management of inventories for linens, cleaning supplies, and guest amenities.
– Perform quality audits and implement continuous improvement actions.
– Respond promptly and professionally to guest accommodation concerns or issues that have been escalated.

Resort impact
– Collaborate with sales, marketing, and operations teams to ensure alignment between revenue strategies and customer experience goals.
– Create targeted upsells, packages and room extras that can be offered to guests.
– Work with the sales, marketing and operations team to create and implement stay plus activity packages, implementing them on both the Lost Shore site and through a range of resellers and platforms.
– Support the Head of Events and Sales in larger pitches and pricing for conferences, site takeovers and other large residential opportunities.

Feedback and continuous improvement
– Be a visible, proactive leader who champions exceptional service across all site assets
– Work with the Visitor Experience team to ensure high guest satisfaction through real-time response to feedback and issue resolution.
– Ensure consistency in hospitality delivery across all overnight guest touchpoints.
– Track reviews and implement actions to continuously elevate the overnight guest experience.

SKILLS:
Strategic Thinking: Ability to see the bigger picture, anticipate future opportunities and challenges, and make decisions that align with and drive long-term organisational success.
Analytical Thinking: Ability to interpret large data sets and transform insights into actionable strategies.
Commercial Acumen: Strong understanding of market dynamics, customer segmentation, and competitive positioning.
Revenue Management Systems (RMS): Proficiency with tools such as IDeaS, Duetto, or STR, and familiarity with channel managers, OTAs and PMS systems.
Forecasting & Pricing Strategy: Skilled in demand forecasting, dynamic pricing, and inventory optimization.
Technical Proficiency: Advanced use of Excel, Power BI, or other data analytics software.
Communication & Collaboration: Strong interpersonal skills for cross-department collaboration and stakeholder engagement.
Attention to Detail: Accuracy in data interpretation and pricing decisions.
Adaptability: Ability to thrive in a fast-paced environment and adjust strategies quickly based on market fluctuations.

EXPERIENCE:
– Extensive experience in revenue management, pricing strategy, or commercial analysis within the hospitality or tourism sector.
– Proven track record of driving revenue growth through effective pricing and distribution strategies.
– Experience working with OTAs, GDS, and direct booking platforms.
– Familiarity with digital marketing and e-commerce principles as they relate to accommodation sales.
– Experience managing multi-property portfolios or multiple market segments is desirable.

PROFESSIONAL QUALIFICATIONS:
Bachelor’s degree in Business, Hospitality Management, Economics, or a related field (Master’s degree advantageous). Or extensive experience in this area.

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