Full Time

Attractions & Events Supervisor

32 or 40 hours a week (four or five days)

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? In this hands-on and varied role, you will welcome visitors and help run activities in our Fort Douglas adventure playground, assisting with children’s birthday parties and other fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Playing a key role in ensuring the needs of our visitors are met, you will respond to enquiries, coordinate bookings, support the coffee cabin, supervise colleagues, and provide general admin support. Regular weekend working is essential.

The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will demonstrate initiative and the ability to communicate effectively with a wide range of people. If you have customer facing experience, good IT & admin skills and an interest in the outdoors then we would love to hear from you. Hospitality experience would be an advantage.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV. Please include details of your preferred number of days in your application.

The closing date for applications is 23 April.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Museum and Collections Assistant

The Black Watch Castle and Museum holds a large and varied collection of artefacts covering many aspects of Regimental life over nearly 300 years. The collection contains uniforms, military equipment, trophies of war, prints and paintings, medals, documents, books and photographs. We are currently seeking a Museum and Collections Assistant to assist with improving our standard of documentation and collections care and therefore increase its potential for learning and access.

Main Duties and Responsibilities:
• Assisting in the care of the collections, including inventory of collections, reconciliation of data on database and database maintenance, collections entry, movement and exit and maintenance and upkeep of displays
• Conducting guided tours to the public
• Environmental monitoring and housekeeping
• Assisting with exhibitions and redisplay
• Assisting in development and delivery of events
• Assisting with volunteers
• Identifying material for social media and blogs posts

Please send a Cover Letter and CV to Fiona Connah, Curator : curator@theblackwatch.co.uk

Project Archivist

The Black Watch Castle and Museum is an award-winning visitor attraction and home to a varied archive covering many aspects of Regimental life including diaries, letters, army forms, service records and much more. There are roughly 15,000 archive materials in our collection covering the period c.1745 – 2006. We are currently seeking a Project Archivist to join our vibrant team to continue the cataloguing of our collections, under the supervision of the Museum Archivist.

Main Duties and Responsibilities:
• Identify and appraise collections to be catalogued as a priority
• Create item level catalogues for any identified collections
• Identify packaging and preservation needs
• Maintain project administration
• Update collections management system (Axiell) and external catalogue portals
• Identify archive material for education/events/community outreach
• Supervising archive and collections volunteers and researchers

Please send a Cover Letter and CV to Jennifer Marshall, Archivist : jennifer@theblackwatch.co.uk

Duty Manager

Join Our Team: Duty Manager at Lost Shore Surf Resort

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe has arrived next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Duty Manager

The Duty Manager is responsible for delivering a world class visitor experience at the Resort, including role modelling the right behaviours, taking the lead in incidents, resolving issues and maintaining our standards with regards to cleanliness and customer service.

What you will be doing:

§ Delivering the day to day visitor experience at the Lost Shore Surf Resort (LSSR), Edinburgh.

§ Working as a Duty Manager and working across departments to ensure our reputation as a truly world class resort.

§ Responsible for delivering a world class visitor experience and ensuring that information is delivered accurately, timely and in an appropriate manner.

§ Reporting to the Estates Director, the role is a supervisory role at LSSR and involves working with and alongside the Departmental Managers and Team Leader Teams.

Visitor Experience: Ensure the LSSR Site Team has a thorough knowledge of resort products and experiences, encourages listening to and acting on visitor feedback, understands visitors’ needs, meets targets for repeat visitors, and communicates professionally across various channels.

Working as a Team: Work with the Estates Director to ensure adherence to feedback and communication, support effective communication across the Resort, promptly resolve issues, and maintain compliance with People Policies and Procedures.

Ways of Working: Ensure that the LSSR Site Team maintained legal compliance, adhered to multiple licences and permits, represented brand values, led incident management, and kept accurate records of all major and minor incidents.

Qualifications, Skills and Experience

§ Demonstrates high energy levels and determination to achieve excellence while maintaining a customer-centric approach and refusing to accept second best.

§ Exhibits excellent people skills, motivating and inspiring others, along with strong organisational and time-management abilities and a keen attention to detail.

§ Combines a sense of fun with a deep affinity for the main products and experiences, while being ethically minded and committed to social and environmental responsibilities.

§ Maintains a calm demeanour under pressure, effectively handling complaints and emergencies, and consistently displays a strong work ethic, always ready to roll up their sleeves and get involved.

§ Experience of working with Microsoft Office and the ability to pick up new IT systems quickly is essential.

Additional Information:

As a Duty Manager, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?

A front-row seat to the opening of Europe’s largest inland surf resort.
Sunsets over the surf (because everyone need a moment to breathe).
A team that knows how to have fun at work but equally understands the value of hard graft.
A chance to put your stamp on Lost Shore’s legacy.
On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Estate Worker/ Gardener

Job Title: Estate Worker / Gardener
Location: Jupiter Artland, Edinburgh
Salary: Competitive, depending on experience
Job Type: Full-time & Part-time roles available.
Working Hours: 8am – 5pm. Flexible 5 out of 7. Weekends required

About the Role:
We are looking for an eager and hands on Estate Worker / Gardener to join our team on a unique estate near Edinburgh. Jupiter Artland is an inspiring blend of Art, landscape, creative events and visitor experience.
You will be part of the team responsible for maintaining the grounds of the private estate and public Artland to a high standard, ensuring all outdoor areas are well-kept, safe, and visually appealing throughout the year.
Key Responsibilities:
• Working as part of a team to maintain and enhance the Artland including small gardens, woodland areas, Rose Walk and wildlife pond.
• Planting, pruning, and seasonal maintenance including hedge cutting and lawnmowing.
• General estate upkeep including repairing pathways, roadways and fencing.
• Assist in the development of planting schemes to improve visitor experience
• Support projects and events across the estate when required
• Operating and maintaining machinery, equipment and tools
• General housekeeping and waste management
Requirements:
• Experience in horticultural, estate maintenance or gardener role
• Basic plant knowledge
• Flexible and able to adjust to changing priorities if required
• Passion for garden restoration, creativity and visitor experience
• Physically capable to carry out all gardening and maintenance tasks
• Reliable, punctual, and able to work independently
Desirable requirements (not essential)
• Full driving license
• Chainsaw certificate and confident in use of chainsaws
• Experience in basic hard landscaping tasks
• Experience in using larger machines
• Knowledge of tree safety assessment

What We Offer:
• Competitive salary based on experience
• On-site training and development opportunities
• Friendly and supportive working environment
• Opportunity to work in a unique setting

How to Apply:
Applications with a covering letter and full CV should be sent to Lee Millar, Head of Grounds:
leemillar@jupiterartland.org

Closing date: Friday 24th April 2026

Marketing and Communications Officer

Dynamic Earth is Edinburgh’s world-class science centre and planetarium that tells the extraordinary story of planet Earth, from beginning to mend.

Located on the edge of Holyrood Park with spectacular views of Salisbury Crags Dynamic Earth is also one of Edinburgh’s largest unique venues for corporate & hospitality events.

Our staff are pivotal to what makes us a 5-star rated science centre and world-class events venue. We offer a truly unique and dynamic working environment; creating a passionate, caring and inclusive place to work, learn and play.

Dynamic Earth is driven by a positive belief that everyone has the potential to be the problem-solvers of the future. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.

We actively seek to recruit enthusiastic, motivated, and highly customer focused staff that share our passion for our core charitable mission to empower people with understanding and empathy for the Earth. If you feel you have these personal attributes along with the right mix of skills and experience, you may be our next team member.

Role Description
Working within the Marketing Team, you will play an active, hands-on role in promoting Dynamic Earth as Dynamic Earth’s only Science Centre and Planetarium. You will contribute to growing brand awareness and driving visitor numbers through the delivery of the annual marketing plan.

Key Result Areas
Working with the Head of Marketing, Senior Marketing and Digital Content Officer, and Fundraising & Marketing Assistant, you will:

Campaigns
• Support the delivery of the annual marketing and communications plan to meet agreed targets
• Contribute to the development of campaigns to increase visitor numbers and income
• Use data and insights to inform and optimise marketing campaigns
• Create and maintain campaign briefs, objectives, and project plans, identifying new opportunities where appropriate
• Monitor and report on campaign performance (weekly and monthly), including insight and channel-level activity, to support continuous improvement
• Support the Learning and Engagement team with marketing materials and campaigns for schools and community engagement
• Work with the Fundraising team to develop campaigns that drive income generation
• Support the Membership and Visitor Experience teams with integrated marketing activity, providing advice and guidance
• Deliver integrated marketing campaigns across print, PR, and digital channels to ensure consistent messaging and maximum reach (e.g. updating website listings, managing social media when required)
• Liaise with internal and external stakeholders to ensure marketing activity is delivered on brand, on budget, and on time
• Work closely with our PR agency, drafting content for press releases, coordinating media relations, and managing spokespersons and influencers as required

Brand
• Understand and champion the Dynamic Earth brand, ensuring compliance and consistency both internally and externally
• Support the marketing team in developing the brand story, key messages, and campaign positioning
• Develop promotional content and assets using Canva or InDesign, ensuring brand consistency, quality, and value for money across print and digital channels

Email Communications
• Plan, draft, edit, and deliver regular and campaign-specific email communications, including newsletters, event invitations, and seasonal campaigns
• Support the maintenance and development of the CRM database, ensuring GDPR compliance

Experience and Skills
• Degree-qualified (or equivalent experience) in marketing or a related discipline
• Minimum of 2 years’ experience working in a marketing role
• Experience working across print, digital advertising, email marketing, and PR
• Strong understanding of marketing within a visitor attraction or similar environment
• Basic knowledge of GDPR
• Excellent written and verbal communication skills
• Confident working with, and managing a wide range of stakeholders across multiple projects
• Ability to work both independently and collaboratively
• Experience managing a varied workload in a fast-paced environment, with the ability to prioritise effectively
• Proven ability to create and deliver high-quality content from concept to completion
• Demonstrates flexibility and willingness to undertake ad hoc tasks as required.

Applications Close – 13th April
Interviews – w/c 23rd April

To apply, please send your CV and Cover Letter to peopleandculture@dynamicearth.org.uk

Visitor Services Manager – Food & Beverage & Venue Hire

PURPOSE OF THE ROLE

To support the conservation of Culzean Castle & Country Park by generating income through food and beverage, weddings, private & corporate events and always delivering the highest standard of visitor experience for all visitors and guests. This will be achieved by maintaining the highest standards of conservation and adhering to regional and national strategies, policies and procedures.

KEY RESPONSIBILITIES

Visitor Catering Experience
• Overall responsibility for the leadership and management and delivery of the catering facilities at Culzean Castle & Country Park. This includes, but is not limited to, the Home Farm Kitchen, Aviary Ice Cream parlour, Swan Pond takeaway outlet, Old Stables Coffee Shop and Stone Barn.
• Ensuring innovative ideas and current trends in catering are constantly being delivered in all outlets on site
• Setting objectives and being responsible for the overall, day-to-day running of the catering operations
• Leading and managing a team of staff; managing performance, recognising training needs and potential as appropriate
• Managing budgets – ensuring that, as a minimum, the financial targets agreed with, in line with the budget.
• Devising, costing and sourcing menu items and consistently looking at ways of maximising income through effective purchasing and creative merchandising
• Adhering to the sale of alcohol legislation, being a Premises Manager for the park.
• Regularly monitoring customer feedback, Mystery Visitor and Visit Scotland Audits and develop suitable action plans based on the results.
• Being visitor/customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.

Venue Hire
• With the Operations Manager, property and NTS teams develop and deliver the strategy for venue hire to achieve and exceed annual income targets.
• Managing and leading the team on the sales and marketing of weddings, private events and accommodation bookings at Culzean by:
o Overseeing all aspects of the enquiry handling process for weddings, private parties, corporate events, and accommodation enquiries through to delivery and follow up activities.
o Delivering exceptional visitor experience for all guests at Culzean
o Development of packages for weddings and corporate events.
o Managing and supporting the hospitality sales team to ensure that sales targets are met, and events are delivered to the highest standards.
o Managing and liaison with suppliers/clients
o Designing and the production of relevant promotional material in agreement with local and national standards
o Leading in business development, generating new sales and relationships; including attending trade shows
o Proactively developing relationships with key industry partners including local hotels, VisitScotland Business Tourism, and destination management organisations/companies
o Ensuring that all administration, sales, finance and accounting process and procedures are complied with, and all relative information is accurately recorded.
o Ensuring that all events have a detailed itinerary/running order in place and distributed to relevant parties/departments.
o Actively evaluating and analyzing all events post-delivery to ensure continued improvement.

Health & Safety, Food Safety, the Environment
• Ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislations and procedures.
• Conducting Food Safety and Health and Safety Risk Assessments and ensuring that all standards and procedures with regards to Hygiene and Safety are established and maintained.
• Recording and reporting all accidents within the location, adhering to location and company procedures
• Ensuring all equipment is well maintained and is in good working order.
• Making recommendations for renewal and replacement of equipment when required.
• Establishing and maintaining location cleaning schedules
• Ensuring that all Trust procedures and work instructions are fully understood and practiced by all employees.
• Promoting and encouraging environmental improvement initiatives as appropriate within the business

General Responsibilities
• Liaising with other managers at Culzean to ensure maintenance and access to other buildings is agreed as required for the purpose of holding events.
• Will be part of the out of hours on-call system for the property.
• Will be part of the Culzean leadership team, supporting the Operations manager and other managers across the park.
• Managing hospitality operations including the following:
o staff and volunteers (recruitment, induction, development, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards.
o budgets (setting, phasing, monitoring, pro-active and re-active adjustments) such that finances are sustainable within the context of the wider property budgets.
o health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors,
o recognition of the Trust’s Environmental Policy with respect to sustainable activities, including energy and water use, recycling, use of “environmentally friendly” products for e.g. cleaning regimes, food-miles and waste etc;
o daily, weekly, yearly and longer-term operational workplans and reporting in the context of the properties’ statements of significance, annual operating plans and action plans (and contribution to these action plans) to ensure that activities are prioritized and planned to optimize the use of resources.
o administration to enable all activities within the post holders remit to be undertaken and recorded efficiently within Trust policies and procedures.
o assuming the role of “duty manager” on a rota basis as required and working as duty manager within the Eisenhower during peak periods and when holiday cover is required and acting as one of the main key holders,
• Undertake other duties as and when required to support the overall operation of Culzean as instructed by the Operations Manager and deputise for them as required. This will include regular weekends as Duty Manager for the property.

Manager – Mercat Tours International

Eden Scott is delighted to be working with Mercat Tours again, one of Edinburgh’s visitor attractions who offer award winning history walks and ghost tours around the city.

Their sister company is Mercat Tours International, a very different operation – an outbound tour operator working with UK schools travelling to the EU. They promise to provide each school trip with a first class learning experience.

Their passionate guides bring 20th century European history to life and take pupils on a journey through events that continue to shape the world that we live in today.

Their service takes school groups to France and Belgium and operationally manages every part of the trip – ferries, coaches, hotels, guides and works really closely with their teacher clients.

A vacancy has arisen as they are now seeking a Manager to head up the team and be responsible for all parts of the business.

Key Requirements
 Oversee the efficient and effective operation of Mercat Tours International (MTI) in the delivery of all services.
 Ensure a consistently high-quality visitor experience through accurate, timely, and efficient administration.
 Maintain and nurture client relations
 Manage the performance, responsibilities, and development of the MTI Admin Assistant, while ensuring external suppliers continue to deliver a high standard of service that supports MTI’s strong reputation.
 Manage the responsibilities of the MTI Guides, ensuring all essential materials and resources are prepared, maintained, kept up to date and shared.
 Create, implement, and monitor improvements to systems, processes, and operational practices to ensure the company runs as efficiently and effectively as possible, both operationally and financially.
 Consolidate existing business while proactively exploring opportunities for growth and new business development.
 Work collaboratively with the Marketing Executive to promote MTI’s services to a wider audience, including schools and adult tour groups.
 Responsible for forecasting and sales reporting as member of Leadership Team
 Identify opportunities for internal efficiencies, partnership working and sales growth
 Develop pricing strategy alongside Finance Manager to ensure competitive offer securing business and reputation

We are seeking an individual who has tour planning experience and is:
 Positive and effective communicator with strong interpersonal skills.
 Excellent organisational ability and meticulous attention to detail.
 Methodical, logical, and thorough approach to tasks.
 Ability to remain calm, focused, and responsive under pressure.

This role offers a salary circa £35k plus significant company benefits including many health & wellbeing and lifestyle benefits.

Eden Scott is dealing exclusively with Mercat on this vacancy, so to be considered for this unique opportunity, please submit their CV online and for an informal please call Sally on 07776 662506 or email sally.rae@edenscottt.com
This role is hybrid working.

Operations Manager

Eden Scott is delighted to be working with Active Kids Adventure Park, a 5-star children’s play center and visitor attraction nestled in the heart of rural Perthshire. Located just off the A9 adjacent to the village of Stanley, approximately 8 miles to the north of the City of Perth.

The park is open all year round and features an 11-acre outdoor park with a wide range of outdoor children’s activities and farm animals, plus an indoor bespoke tree-house themed playground, café and retail outlet.

There are over 50 outdoor attractions from giant jelly belly bouncing pillows and pedal powered go-karts to their 18m long pirate ship and zinging zip line, there’s so much for kids of all ages to enjoy.

The business underwent significant refurbishment in 2022 and re-opened in 2023 as a leading visitor attraction in the Perthshire area. They pride themselves on providing a high-quality experience for the 60,000 customers that they welcome to the park each year.

A newly created opportunity has arisen at Active Kids Adventure Park as they are now seeking an experienced Operations Manager to head up the team and be responsible for all parts of the business.

This role will lead an established team of employees and maintain their high standards across the business.

Key Requirements
• Management of all on-site operations on a day-to-day basis, together with the recruitment, training and development of all employees of the business
• A detailed approach to Health and Safety and industry legislation, ensuring full compliance of all site operations
• Effective marketing of the business, including the use of social media and the Active Kids website to promote the business
• Purchasing and managing stock within agreed budgets, ensuring cost efficiency and operational results
• Working closely with suppliers to establish relationships and develop business opportunities
• Development of new initiatives and events to increase footfall and profit across the business, along with the potential wider development of the park and site.

What We’re Looking For:
This role requires previous experience within the leisure and hospitality industry and an understanding of commercial performance, legislative compliance, health and safety and leading and developing a large team. The successful candidate will have excellent interpersonal and communication skills, a creative outlook, a problem-solving approach and the desire to deliver a positive experience to all those who visit the park.

This role offers a salary of £45,000 with significant company benefits including 9% employer paid pension contribution and death in service.

In addition, the business can provide accommodation: a nearby three bedroomed house or a one bed flat at a negotiable rate.

Eden Scott is dealing exclusively with Active Kids Adventure Park on this vacancy, so to be considered for this unique opportunity, please submit their CV online and for an informal please call Sally on 07776 662506 or email sally.rae@edenscottt.com

Closing date is Friday 1st May 2026 at 5.00pm
Interviews w/c 11th May 2026

Assistant Food & Beverage Manager

What we do? Restoration Yard is a truly special place. Just a few miles from Edinburgh and set within the historic Dalkeith Country Park, it’s the perfect place to eat, shop and restore. Visitors can enjoy a quick bite or caffeine fix in the Coffee Bar, enjoy a delicious breakfast or lunch in our restaurant, The Kitchen; browse handpicked fashion, beauty, food and homeware in our shopping haven, The Store; or focus on wellbeing in our wellness space or outdoor sauna. The Park also provides a stunning background for a variety of events and special occasions.

The role? An exciting opportunity has arisen to join our food and beverage management team focussing on the smooth running of The Kitchen – a light-filled dining environment with panoramic views of the River Esk – as well as supporting our other food outlets as required. Working closely with our Head of Food & Beverage and front of house team, the successful candidate will help to deliver efficient daily service, and play an active part in planning and delivering wedding and events. A key aspect of the role is to take a lead in ensuring we consistently deliver high standards of service, creating an exceptional guest experience while supporting and motivating the wider front of house team.

The person? As an experienced hospitality professional, you will have excellent people skills, an eye for detail, and a commitment to the highest standards of service and presentation. You’ll thrive in a fast-paced environment and be able to support and motivate the team during our busiest times. Candidates must have worked at management or supervisory level and have wedding or event experience. Knowledge of food hygiene and licensing regulations are essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 15 April.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Ranger Apprentice

JOB PURPOSE

The role of Ranger Apprentice is a fantastic opportunity for a person to learn, train and experience real work in a professional conservation and estate management environment.

The National Trust for Scotland cares for Glencoe National Nature Reserve, a world-famous mountain landscape which attracts millions of visitors every year. Glen Coe is renowned for a varied mosaic of habitats, from summit to sea level. Its biodiversity is recognized by multiple designations, including Site of Special Scientific Interest and Special Area of Conservation. It is also located in a Special Protection Area for Golden Eagles and the Ben Nevis & Glencoe National Scenic Area.

As an integral part of the Ranger team, our Ranger Apprentice will get involved with a range of practical conservation tasks – helping to create the conditions for healthy, sustainable, resilient habitats, and reducing the pressure popularity can place on the landscape at this busy reserve.

You will also engage with the public – out in the Glen and at our Visitor Centre – sharing your passion for this special place, encouraging responsible outdoor access, growing support for our charity’s work and generating the income we need to care for our properties. You’ll help us maximise our impact through excellent customer service and site knowledge, taking pride in presentation and communication.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Estate Management at SCQF Level 6) with Rural Skills Scotland.

MORE ABOUT THE APPRENTICESHIP

You will take direction from the Senior Ranger, with two NNR Rangers and a Stalker Ranger providing day-to-day supervision. You will also work alongside other property staff.

The apprenticeship will be run in partnership with Rural Skills Scotland, who will support the successful candidate through their SVQ undertaking regular observations to allow the apprentice to meet the necessary evidence requirements.

The apprenticeship is for a fixed period of 18 months during which the successful candidate will be mentored and undertake relevant vocational training.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 Support the rangers with practical habitat conservation and improvement tasks, including vegetation and woodland management, and invasive-species control.
 Support the estate’s deer management plan, from counting deer and assessing herbivore impact on habitats, to helping our stalker out on the hill as a ghillie if the candidate is interested. There may be scope for the candidate to learn to shoot if that is a direction they wish to go.
 Assist with survey and monitoring programmes, helping to evaluate and inform conservation management decisions.
 Help with the maintenance and presentation of estate infrastructure, including footpaths, fencing and signage.
 Participate in estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
 Welcome customers in our Visitor Centre Info Hub in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Contribute to the development and delivery of educational and outreach activities that bring alive our stories, including social media content, on-site displays, self-guided trails, guided walks, talks, events or other hands-on activities.
 Promote the National Trust for Scotland and the benefits of Trust membership or donations.
 Always maintain excellent standards of site and personal presentation, ensuring work is undertaken in a safe and appropriate manner, wearing correct uniform, name badges, or PPE as required.

Visitor Engagement Assistant (Outreach)

You will be an ambassador for Aberdeen Science Centre (ASC), an excellent communicator and an effective team player who has the ability to multi-task and be flexible when working in a variety of areas within Aberdeen Science Centre.

Your main role will be to interact with all visitors through our Community Engagement Programme in a friendly, outgoing manner ensuring they have a 5* experience at all times. This flexible role will cover engagements on the exhibition floor, outreach sessions, workshops to schools, public groups and birthday parties.

Delivery of ASC activities in the North of Scotland will form a key part of this role, so a full valid driver’s licence is essential. This port holder will be expected to work flexibly within the team, with a willingness to work evenings and weekends as required.

Main Duties and Responsibilities

General

• Provide a high level of customer service at all times, ensuring everyone has an enjoyable and inspiring experience.
• Deliver ASC’s shows, workshops and birthday parties to a variety of audiences including communities, schools and public groups, including set up and cleaning. This would include an adult audience.
• Be the first point of contact for all community outreach events, maintaining relationships with our community partners and proactively seek development opportunities.
• Ensure exhibition areas are clean, tidy and in working order, reporting any faults found.
• Support the development of STEM activities for ASC’s programme.
• Carry out reception duties, including cash handling when required.
• Contribute to review, evaluation and reporting processes for engagements as required.
• Ensure spaces are set up in advance as required, for pre-booked groups.
• Any other duties as deemed appropriate and reasonable.

All science centre staff are expected to:
• Perform their own general clerical duties including, but not limited to, typing, copying, mailing and filing.
• Ensure all current legislation including but not limited to GDPR and Health and Safety is followed at all times.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Consider the day to day environmental impact of their work and act to reduce accordingly i.e. turn off unwanted lights, reduce paper usage etc
• Follow any other reasonable duties as assigned by their line manager or Chief Executive.
• To attend conferences and other learning opportunities as required.

The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties. As a term of your employment, you may be required to undertake such other duties as may reasonably be required of you in the post mentioned above.
Aberdeen Science Centre reserves the right to amend the Job Description in consultation with the employee.
Aberdeen Science Centre pursues a policy of equal opportunities in the appointment and promotion of staff.

PERSON SPECIFICATION

• Desire to work within the charity sector.
• Creative and innovative approach to work.
• Excellent attention to detail.
• Confidence with ICT, with an ability to keep up with advances in technology.

Essential Competencies
• An enthusiasm for a large variety of Science, Technology, Engineering and Mathematic topics.
• Skilled listener with great people skills.
• Strong verbal and written communicator, ability to liaise effectively with a variety of audiences.
• High regard for customer care and service.
• Good team worker, flexible and adaptable with a willingness to work across multiple areas of the organisation.
• Willingness to be flexible on hours, with regular evening and weekend work required.
• Ability to work unsupervised, on own initiative with excellent attention to detail.
• Ability to work to tight deadlines and organise own schedule.
• Knowledge and competence in ICT including MS Office suite.
• Ability to follow script and adapt to create meaningful engagements with diverse audiences.
• A full driving licence

Desired Competencies

• Previous experience in a customer focused environment.
• Experience of speaking in front of a camera.
• Experience in presenting to audiences of all ages.
• Access to a vehicle