Full Time

Visitor Services Manager – Food & Beverage

The Mackintosh Tearooms is the home of the original Willow Tea Rooms Building at 217 Sauchiehall Street. It was first opened by Miss Cranston in 1903 and designed by Charles Rennie Mackintosh in collaboration with his wife, Margaret Macdonald. Following a detailed restoration project in 2018, the building is now back to its former glory as a unique tearoom over three floors. It now includes additional events spaces, an exhibition and a gift shop. In January 2024, The Mackintosh Tearooms was acquired by the National Trust for Scotland and the Property is now under their care.

PURPOSE OF THE ROLE
The role of the VSM – Food & Beverage is responsible for the operational delivery of the visitor experience in the food & beverage department, comprising of historic tea rooms, private dining and event spaces at The Mackintosh Tearooms. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised, and key commercial, financial and development objectives are achieved, making the property fully sustainable. The role is a key member of a broader management team responsible for delivering an overall visitor service strategy, promoting effective communication across the site and a joined-up service provision. The VSM – Food & Beverage reports to the Operations Manager at The Mackintosh Tearooms.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
• Overall responsibility for the management and delivery of the day-to-day food & beverage operation at MAW.
• Leading, managing and motivating a team of staff and volunteers; (recruitment, induction, development, and performance management, ensuring they are fully equipped and motivated to carry out their duties to the required Trust standards.
• Driving the catering department at the property to achieve its financial targets, maximising income, and profitability. This role will strive to be efficient and ensure cost effectiveness in all the work you do with particular attention to cost of sales and profit margins.
• Budgets –monitoring the department budgets together with the Operations Manager, to ensure that the catering department finances and staffing budgets are in line with the wider property budgets and to manage, deliver and report on the KPI’s performance.
• Ensuring high standards of food quality, presentation and consistency across the property.
• Creating a culture of a ‘warm welcome’ to visitors and ‘exceptional service, every time.
• To be responsible for and instil a Health & Safety and Environmental culture throughout the catering operation, ensuring that the team works within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
• To line manage and support the VSS – Booking & Events to deliver an excellent food & beverage service, maximizing opportunities to increase commercial revenue by promoting the venue locally and on a wider scale in collaboration with the NTS Commercial & Marketing Teams.
• To work proactively with the VSM – Creative Learning & Education to facilitate schools and community groups visits and workshops and in collaboration with other partners provide training and development placements.
• To be responsible for key holder management. To manage the people and processes involved with the security of the building and emergency procedure implementation.
• To undertake training in all departments to ensure you have an understanding of all aspects of the operation.
• To be responsible for the duty management rota to ensure continuous cover as required
• Taking responsibility to ensure the daily cash reconciliations, vouchers and billing information are recorded according to the Trust’s processes and policies. To ensure that all the staff are fully trained in cash handling according to the Trust’s processes, policies and systems.
• To actively support and promote the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors to achieve memberships KPIs.
• Undertake any other tasks that may be reasonable requested

Senior Pastry Chef

JOB PURPOSE

To supervise the pastry department including overseeing staff, aiding with menu preparation, ensuring food quality and freshness, and monitoring ordering and stock levels. Prepare a variety of desserts, pastries, or other sweet goods and will play a key role in the running of the kitchen by creating and maintaining high standards of quality in both co-operative teamwork and dishes.

Support the Head Chef to deliver standards and efficient delivery of food preparation and operation within the tea rooms, private dining and event spaces of the kitchen at The Mackintosh Tearooms creating, preparing and delivering menus to the highest standard whilst maintaining a safe & hygienic catering environment in accordance with health and safety policies and standards. The Pastry Chef will report to the Head Chef and work closely with the VSM F&B at the Mackintosh Tearooms.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervise pastry team
• Ensure that the required standards are adhered to in the production and preparation of food
• Ensure all complaints, requirements and suggestions by customers are attended to accordingly
• Give appropriate support or guidance to members of pastry team when the need arises and escalate to the Head Chef when appropriate
• Ensure all dishes are prepared and finished to required specification
• Monitor the quality and quantity of food prepared
• Manage HACCP as required
• Prepare a wide variety of goods such as cakes, scones etc. following traditional and modern recipes
• Ensuring the presentation of products produced will be beautiful and exciting
• Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget
• Check quality of material and condition of equipment and devices used for cooking
• Guide and motivate pastry assistants and pastry chefs to work more efficiently
• Support recruitment and training
• Maintain a lean and orderly cooking station and adhere to health and safety standards

Ranger Apprentice

JOB PURPOSE

The Ranger Apprentice position offers a valuable opportunity for a person to gain hands-on experience, training and professional development in a dynamic conservation and visitor services environment.

The National Trust for Scotland cares for Culzean Castle & Country Park. Formerly the home of the Marquess of Ailsa and the Kennedy family and with a history dating back to the sixteenth century, Culzean Castle and its landscaped grounds was acquired by the Trust in 1945 and is generally considered one of the flagship Trust properties. The Country Park extending to about 260 hectares, is visited by around 300,000 visitors each year, who come to enjoy the wildlife and scenery, of which the gardens, woodland and coastline are an integral part.

The Ranger team plays a vital role in delivering the National Trust for Scotland’s mission by contributing to nature conservation, visitor experience, outdoor learning and community engagement. Working alongside experienced colleagues, the apprentice will develop the skills required to engage with visitors, care for our livestock and monitor, maintain & conserve our habitats and the designed landscape across the estate.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Rural Skills at SCQF Level 6) with our training provider; Rural Skills Scotland.

MORE ABOUT THE APPRENTICESHIP

You will take direction from the Head Ranger, with two Rangers and a Seasonal Ranger providing day-to-day supervision. You will also work alongside other property staff.

The apprenticeship will be run in partnership with Rural Skills Scotland, who will support the successful candidate through their SVQ undertaking regular observations to allow the apprentice to meet the necessary evidence requirements.

The apprenticeship is for a fixed period of 18 months during which the successful candidate will be mentored and undertake relevant vocational training.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Support the Rangers with the delivery of habitat restoration works within the Country Park including the management of woodland, grassland, heathland and freshwater habitats.
• Contribute to biological survey & monitoring programmes, helping to evaluate and inform conservation management decisions.
• Help with practical countryside management including litter picks, emptying bins, maintenance of countryside estate infrastructure (e.g. paths, gates, signs, vegetation management), safety checks of visitor & access infrastructure.
• Will support the team with feeding and care of the property’s livestock; deer and llama.
• Contribute to the development and delivery of educational and outreach activities that bring alive our stories, including formal education sessions to schools, social media content, on-site displays, self-guided trails, guided walks, talks, events or other hands-on activities.
• Welcoming and engaging visitors, enhancing their experience by providing information about Culzean, its geology, natural and cultural heritage, including strong messages around safety and respect for wildlife.
• Participate in estate patrols at busy times including weekends to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.
• Assist with events such as public gatherings, NTS events and weddings.
• Promote the National Trust for Scotland and the benefits of Trust membership or donations.
• Always maintain excellent standards of site and personal presentation, ensuring work is undertaken in a safe and appropriate manner, wearing correct uniform, name badges, or PPE as required.
• Assist with the supervision of volunteers and Project Search interns.

Historic Buildings and Estate Officer

We’re looking for a Historic Building & Estate Officer to join our team at the Highland Folk Museum in Newtonmore.

The Highland Folk Museum is a large open-air museum based in the Cairngorm National Park where we explore life in the Scottish Highlands from the 1700’s to the mid 1900’s. We have over 35 reconstructed historic buildings spread out over our mile-long site, allowing visitors to learn how people lived, work, and spent their leisure time.

In this role, you will lead on the development and maintenance of our historic buildings, structures and landscape features, and take on the position of Responsible Premise Officer (RPO) with a responsibility for Health and Safety, construction site and maintenance management.

The Historic Building & Estate Officer will be responsible to the Curatorial manager and will line-manage the maintenance team including the Craft Skills Supervisor, as well as overseeing and ensuring safe working practices in the workshop.

We have a wide range of buildings/structures, from turfed houses and thatched cottages to shinty pavilions, and even our own coracle pond. We’d encourage anyone who applies for this position to have a look on our website to get an idea of what the site is like.

If you would like to learn more about this role and how to apply, please go to the link below which will take you to the job listing where you can access the Job Description and Person Specification.

Wholesale Sales & Business Development Manager

Job Description:

Wholesale Sales Manager

Islander is a fast-growing Scottish accessories and lifestyle brand, known for combining contemporary design with Harris Tweed® and tartan. Our products are sold through our own retail stores, e-commerce website and a network of over 800 stockists globally. Alongside our retail and wholesale business, we operate popular handbag-making workshop experiences across Edinburgh, St Andrews and London. As Islander continues to grow across the UK and internationally, we are now looking to strengthen the commercial leadership of our wholesale channel.

Role purpose

To drive wholesale revenue by growing sales from Islander’s existing stockists, winning new accounts and identifying new market opportunities. The role has full ownership of wholesale sales performance and Islander’s trade-show programme.

Key responsibilities

Wholesale sales performance

Take ownership of wholesale revenue and agreed sales targets.
Develop and implement a clear wholesale sales plan.
Monitor sales performance by account, product, collection and territory.
Produce monthly and seasonal sales forecasts.
Maintain an active sales pipeline with values, stages and next actions.
Report results, opportunities and risks to senior management.
Identify the actions required when performance falls behind target.
Existing stockist development

Build strong commercial relationships with Islander’s stockists.
Maintain regular, proactive contact with priority accounts.
Review account performance and identify opportunities to increase sales.
Present new collections, seasonal launches and bestselling products.
Encourage timely and appropriate reordering.
Identify declining or inactive accounts and develop reactivation plans.
Arrange regular account reviews with key stockists.
Gather commercial feedback from stockists and share relevant findings internally.
New business development

Identify and approach suitable prospective stockists.
Research opportunities across the UK and international markets.
Arrange sales calls, meetings and product presentations.
Manage prospects from initial contact through to opening order.
Qualify potential accounts to ensure they are commercially suitable for Islander.
Set and achieve targets for outreach, meetings, new accounts and opening-order value.
Maintain accurate records of prospective accounts and follow-up activity.
Trade-show management

Take full ownership of Islander’s wholesale trade-show programme.
Research and recommend suitable trade shows.
Assess each event based on audience, cost and likely commercial return.
Prepare proposed budgets and commercial objectives.
Manage applications, bookings, deadlines and event planning.
Coordinate samples, product selection, displays, sales materials, transport and staffing.
Set sales and lead-generation targets before each show.
Lead customer meetings, presentations and selling at trade shows.
Ensure every viable lead is recorded and followed up promptly.
Report on orders, pipeline value, conversion and return on investment.
Recommend whether Islander should repeat, expand or withdraw from individual events.
Commercial analysis

Analyse wholesale sales, bestsellers and underperforming products.
Monitor customer demand, market trends and competitor activity.
Identify opportunities by product, territory, customer type and price point.
Recommend which products and collections should receive greater sales focus.
Provide evidence-based feedback to product development, inventory and marketing.
Identify gaps in Islander’s wholesale range or commercial offering.
Sales campaigns and materials

Plan wholesale activity around product launches and seasonal opportunities.
Brief the marketing and design teams on required wholesale campaigns and materials.
Ensure stockists receive appropriate imagery, product information and sales support.
Recommend merchandising or promotional activity for key accounts.
Measure the sales generated by wholesale campaigns.
Coordinate promotional activity with available stock and production capacity.
Cross-departmental working

Communicate effectively with the wholesale team to ensure new accounts, sales activity and customer requirements are supported operationally.
Work collaboratively with inventory, production, marketing, design, finance and senior management to support wholesale growth and ensure sales plans are commercially deliverable.
Salary starting from £40,000 per annum.

Benefits:

Company car
Employee discount
Free parking
Private medical insurance
Work Location: In person

Events and Catering Coordinator

Responsible for the planning and execution of key events and corporate hospitality across our portfolio of 3 distilleries, The Glendronach, Glenglassaugh and Benriach. The events and catering coordinator will oversee experience catering across The Glendronach and Glenglassaugh distilleries, with a particular focus on the exclusive, Boynsmill House.

What You Can Expect

● Plan and oversee private and corporate events across sites as required, coordinating scheduled events ensuring the quality of experience at every customer touch point.

● Organise and liaise with external vendors to deliver catering for experiences and events.

● Responsible for management of vendors and contractors and securing of facilities acting as a duty manager when required.

● Develop, implement, and maintain robust standard operating procedures for catering operations, complying with Brown Forman quality policies and standards, and ensuring that the operation meets statutory requirements of Health and Safety, Food Safety and Environmental legislation.

● Responsible for ongoing quality assessment and improvement in all customer-facing areas, working with the Head of European Homeplaces and Visitor Centre Supervisors to review service standards and maintain facilities.

● Ensure all administration and accounting tasks associated with catering and events operations are completed in line with set procedures.

● Work as part of the European Homeplace Team, communicating with the leadership team to ensure effective delivery of shared goals.

What You Bring to the Table

● Experience within hospitality with previous role(s) covering catering and/or events.

● Ability to work independently with a demonstrated ability to prioritise and complete multiple projects within a dedicated time frame

● Excellent communication and interpersonal skills

● Demonstrated ability to collaborate and work within a team environment. ● Flexible and adaptable to changing workloads including ability to work weekends and holidays

● Highly organised individual who shows exceptional attention to detail

Data Insights & Impacts Analyst

Data Insights & Impacts Analyst, Renfrewshire, Temporary Maternity Cover, 35 hours, Grade 9: £46,957.20 – £49,366.20 (Hourly rate of pay £25.73 – £27.05)

We are looking for someone who recognises the power of data to inform decision-making, connect people, policy and practice and create stronger community and audience outcomes.

Working closely with multi-disciplinary teams across the organisation, you will develop performance reporting systems, create accessible dashboards, improve data quality, and provide evidence-based insights that support strategic decision-making.

You will help build a culture where data, research, and evidence are used effectively to improve services, demonstrate impact, and support continuous improvement across OneRen.

We ask all candidates to complete assessments and application materials independently, without the use of AI tools (e.g. ChatGPT or similar), unless otherwise stated.
This ensures a fair and consistent assessment of individual skills, experience, and capabilities.

Closing date: 2 August 2026

Interview date:17 August 2026

The successful candidate will be required to undertake a Level 1 Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Electrical & Maintenance Technician

We believe everyone deserves a great Glasgow life and that starts with the people who work here.
Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city. To help us achieve that, we are looking for an Electrical & Maintenance Technician to join our Cultural Venues team.
Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.
What you need to know
Hours: 35 per week, working a varied work pattern as required by events
Contract type: Permanent
Location: At The Glasgow Royal Concert Hall with excellent public transport links /paid parking nearby.
What you’ll do
As an Electrical & Maintenance Technician, you’ll be a part of an established team, reporting to the Venue Manager. You’ll play an essential role in supporting the Arts, Music and Cultural Venues team. Your work will make a visible and lasting difference. This could be:
• Supporting our communities
• Helping people get active
• Creating cultural experiences
• Or working behind the scenes to make it all happen
Who you are
We’re looking for someone with the right skills who brings energy to the role. If the following sounds like you, apply today!
We’re looking for:
• 18th Edition Electrical Regs
• Knowledge of multiple trades
• Good general education indicating ability to learn
• Interest in music and performing arts
• Understanding of HVAC, BMS and PAVA systems
Download the Person Specification in the Job Attachments section on MyJobScotland. Use this to shape your application and show how your experience aligns with the job.
When selecting candidates for interviews, managers will look for candidates who meet all the ‘essential’ criteria listed in the Person Specification. If there are many candidates, they may also consider desirable skills. So, include those if they apply to you.
What we offer
At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.
Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.
We support you to live a great life. Inside and outside of work. Some of our benefits include:
Holiday
When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.
Fancy a bit more time off? You can buy extra holiday too!
Pension
Join the Local Government Pension Scheme (LGPS) – a Defined Benefit scheme that provides you with a secure pension for later life.
Support
Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.
Discounts
As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.
Flexibility and development
We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.
Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. To learn more, visit – https://www.glasgow.gov.uk/jobevaluation.
What’s next
To get started, complete our short application form. In this, you’ll fill out:
• Work history
• Qualifications/training
• Key questions like “Why are you a good fit for this role?”
Use the Person Specification in the Job Attachments section to guide your answers.
Important Dates:
The closing date for this job is 11.59pm on 2nd Aug. Interviews are provisionally scheduled for week commencing 10th Aug
Who We Are
Our Arts & Music service brings Glasgow to life! From world-class festivals to inspiring community programmes, we use the power of creativity to connect, include, and uplift people of all ages and backgrounds. We deliver unforgettable cultural experiences that enrich lives and boost the city’s vibrant visitor economy. Read more here – https://www.glasgowlife.org.uk/arts-music-and-cultural-venues

Diversity and Fair Work at Glasgow Life
We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.
We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. Learn more about our commitment to Equality, Diversity and Inclusion here: https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff. Learn more about our approach to Fair Work First here: https://www.glasgowlife.org.uk/about-us/fair-work-first

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

Ready to apply?
Once you apply, add noreply@myjobscotland.gov.uk to your safe sender list so you don’t miss important emails.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

Financial Control Analyst

JOB PURPOSE
The core purpose of the role is to support the Finance Manager in delivering accurate, timely and compliant financial reporting across the Trust whilst gaining broad exposure to financial control, technical accounting, VAT, Gift Aid, statutory reporting and external audit requirements.
Critical to the success of the role will be developing a strong understanding of monthly processes, key financial controls, external compliance requirements and technical accounting matters. The postholder will work closely with the Finance Manager and the wider Financial Control team to embed this knowledge, contribute to the delivery of an accurate trial balance and support the timely production of management and statutory financial information.
Reporting to the Finance Manager, the postholder will contribute to the achievement of the Finance Team’s objectives by ensuring financial information is complete, accurate and compliant, whilst meeting demanding deadlines. The role provides an excellent development opportunity for an ambitious finance professional seeking to broaden their technical accounting knowledge and progress towards a professional accounting qualification.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Working with the wider Financial Control team to develop, maintain and enhance robust financial processes and controls.
• Working effectively as part of the team to deliver high standards of financial accuracy and compliance within agreed deadlines.
• Developing and maintaining strong working relationships across the Trust, promoting collaboration and knowledge sharing.
• Supporting Trust-wide projects and initiatives as required by the Finance Manager.
• Working towards and achieving individual objectives agreed with the Finance Manager.
• Developing technical accounting knowledge through self-study, training and practical application within the role.
• Supporting the Finance Manager in ensuring the accurate accounting treatment of VAT and Gift Aid across the Trust.

Social Media Apprentice

Job purpose
This role, providing a Diploma in Digital Marketing at SCQF Level 7, will support and deliver social media and digital content activity for our Mackintosh Illuminated Project through existing national and property-based Trust channels.

The post-holder will bring the stories of Charles Rennie Mackintosh and Margaret Macdonald to life through engaging social media and digital content as part of the Trust’s brand, marketing, communications and audience strategies. They will collaborate with stakeholders across the Trust, supporting both local priorities and national organisational objectives.
Key responsibilities and accountabilities
1. Support the Social Media Manager and Mackintosh Illuminated Communications Lead to develop, coordinate and deliver social media content in line with the Trust’s social media strategy to ensure that key messages are amplified, target new and core audiences, contribute to reach and engagement targets, and help support the charity’s aims.
2. Monitor, track and report on the above for internal and external evaluation of the project, maintaining an evidence log of outputs and engagement where required.
3. Build and maintain strong relationships with colleagues across the Trust to curate content to bring our stories to life through social media and other digital channels, contributing to an organised, reusable asset library.
4. Assist with the management of the Trust’s national and property-based social media activity relevant to the project, including content creation, scheduling, community management support and data analysis, working under the direction of the Social Media Manager and within agreed brand and governance standards.
5. Apply accessibility good practice across digital content (e.g. captions on video, alt text where available, clear and inclusive language) and follow required funder recognition/acknowledgement guidance where applicable.
6. Work within agreed approval and escalation processes where required, ensuring content is accurate, appropriately signed off, and aligned to Trust governance.
7. Complete the required number of units in line with the SCQF Level 7 Diploma in Digital Marketing, including:
• Develop Skills and Competencies About Social Media Channels and Digital Platforms;
• Promote Content Through Social Media Channels, CRM Systems and Digital Platforms;
• Plan and Manage Social Media Collaboration Activities;
• Manage, Evaluate and Report on Digital Marketing Campaigns;
• Write and Create Content for Multiple Digital Platforms.

This role is funded through National Lottery Heritage Fund. All National Trust for Scotland Modern Apprenticeships are funded in line with Skills Development Scotland guidelines and funding criteria.
Required qualifications, skills, experience & knowledge

Qualifications

Essential
• Participation in the SCQF Level 7 Diploma in Digital Marketing as part of this role.
• National 5 (or equivalent) in English.

Desirable
• Full UK driving licence.
The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
Experience

Essential
• A proactive approach, with strong organisation and problem-solving skills.
• Strong communication and collaboration skills, with the confidence to work with colleagues across teams.
• Experience of creating written and visual content for social media.
• Basic experience of filming and video editing for social media.
• Confidence using Microsoft 365 tools (including Teams, Outlook, Word, Excel and PowerPoint).
• Ability to manage time effectively and work to deadlines in a fast-moving environment.
• Demonstrable experience of our core values (brave, caring, curious, inclusive, vibrant).

Desirable
• Interest in Scottish history, heritage and conservation.
• Interest in Charles Rennie Mackintosh and Margaret Macdonald, or enthusiasm to learn.
• Interest in social media platform trends.
• Awareness of accessible content practices (captions, alt text, clear language) – training will be provided.

Museum Assistant

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

•Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.

•Provide a high standard of administrative support using MS Office packages, including word processing, spreadsheets, filing, mail management and other duties.

•Financial administration including sourcing, ordering, processing invoices and undertaking cash holder duties using the company’s financial system and processes.

•Keep records, statistics and provide periodic analysis of figures as required.

•Source and order consumables and/or stock for the building, the shop, the office and the café.

•Oversee till and credit card operations and reconcile all monies through the finance system. Bank all monies accordingly.

•Assist the Assistant Operations Manager to co-ordinate recruitment, induction, training and management of seasonal staff including organising and providing emergency cover as required.

•Compile staff rotas and process timesheets.

•Supervise all seasonal staff and daily Health & Safety checks on Saturdays (Apr-Oct) and in the absence of the AOM.

•Assist AOM with administration tasks including visitor surveys, funding applications and local no cost marketing and promotions initiatives.

•Assist with meetings, activities, events and associated catering requirements.

•Provide assistance and guidance to visitors, staff and volunteers.

•Assist with the organisation and running of exhibitions, activities and special events.

•Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.

Climate & Environment Administrator

JOB PURPOSE

The Climate & Environment team have instigated a 3 year Energy Management Improvement Project. The purpose of this project is to improve our energy management to enable the Trust to reduce energy use and contribute to reducing our greenhouse gas emissions.  The focus is on four key areas: metering strategy; monitoring & reporting; training & capacity building; and site-based support. A key component of this project is the metering strategy – producing an accurate list of all gas, electric and water meter locations and their status across the Trust’s entire portfolio, upgrading all meters to be automated and migrating them to a new energy management portal. The post holder will be responsible for the provision of administrative support for this aspect of the project. They will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):

• Meetings support (agendas, minutes, support documentation, follow up actions and next steps).
• Undertake any other duties reasonably required, as fitting the grade and scope of the role.
• Manage meter upgrade appointments process (electricity & gas) – liaise with supplier & property, ensuring everyone has relevant information
• Report regularly on progress with upgrades and summarise issues arising (which might require technical input)
• Monitor meter faults via Stark portal and instigate action then monitor progress on fault rectification
• Manage meter portfolio spreadsheet, providing regular updates on progress and where action needs to be taken
• Help arrange visits to properties (when needed) to make sure access is available and property staff are aware – set up a prioritisation process for visits
• Liaise with suppliers for solutions with meter upgrades when technical issues arise, with support from the Energy Administrator
• Generate basic consumption reports if required

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2025 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812