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Full Time

JOB PURPOSE
This job exists to ensure that the garden, grounds and policies across the Property are managed and maintained as an internationally recognised garden of outstanding horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Undertake skilled practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors
 Contribute to the management, conservation, and development of the garden and estate through plant propagation, cultivation, production of seed, sustainable growing practices and the inputting of appropriate plant records on IRIS database and labelling to ensure
 Design and implement planting enhancements, including borders and seasonal displays, contributing to structural planting and year-round interest
 Manage specialist Plant collections, including roses and fruit trees, through appropriate pruning, training, feeding and monitoring of plant health
 Monitor tree health and conduct tree inspection and arboricultural tasks in line with certification and safety procedures
 Operate and maintain horticultural machinery including tractors, ride-on mowers, strimmers and chainsaws in accordance with Trust Health & Safety procedures, completing relevant records where required
 Support growing systems and environmentally responsible pest, disease and weed management practices
 Contribute to operational work planning by identifying priorities, proposing improvements and working independently when required
 Supervise and support volunteers, providing instruction and ensuring safe and effective task delivery
 Demonstrate ability to work individually or as part of a team across a wide range of activities across the garden & estate
 Assist with interpretation and visitor engagement activities, including guided tours and workshops, promoting understanding of the garden and the work of the Trust
 Ensure compliance with Trust Health, Safety and Environmental policies and procedures, including timely completion of HAVS, spraying records and attendance of annual health monitoring
 Foster positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & where appropriate
 Undertake such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operation Manager / Property Management team
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
 HNC in Horticulture supported by knowledge and or 5 years practical work experience OR RHS Level 2 in the Principles of Horticulture
 Tractor driving licence
 Chainsaw maintenance and felling (up to 380mm) certificate
 PA1 and PA6 spraying certificates
 Basic tree inspection certificate
 PASMA Tower Platforms certificate
 Emergency First Aid at Work + F certificate
 Driving licence valid for driving in the UK
Experience
Essential
 Demonstrable experience in amenity and heritage gardening in a garden open to the public
 Strong practical plantsmanship including pruning, propagation, cultivation and plant identification
 Demonstrable skills in food production and growing
 Experience using and maintaining horticultural machinery safely
 Sound working knowledge of Health and Safety procedures
 Ability to work independently and prioritise tasks
 Good interpersonal and communication skills
 Experience supervising volunteers
 Experience contributing to garden development plans or planting schemes
 Experience in delivering informal interpretation and workshops
 Experience of tree inspection or arboricultural practices
 A high eye for detail and finish, quality standard and best practice
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
DIMENSIONS AND SCOPE OF JOB
People Management
 Not a line manager
 On occasion supervises volunteers
 Works collaboratively with the Head Gardener and garden team
 Regular daily interaction with visitors and property colleagues
Finance Management
 Not a budget-holder
 Expected to use resource efficiently and contribute to cost-effective garden management

Tools / equipment / systems
 Regular use of tractors, strimmers, hedge-cutters, chainsaws
 Regular user of horticultural hand tools
 Occasional user of IT systems for records, training and administrative tasks

The successful candidate will be responsible for the development and delivery of our outreach and education activity associated with the Museum of Scottish Fire Heritage (MoSFH). Working autonomously, the post holder is responsible for developing and delivering educational workshops, community engagement activities and family sessions to align with the SFRS Heritage collection, the Curriculum for Excellence and the MoSFH exhibits or topical themes where appropriate.

The post holder has responsibility for the management of a team of education and outreach volunteers; integral to their workstream. This will include all relevant aspects of managing the volunteer team, including; recruitment, training, health and safety, supervision, and planning and scheduling volunteer work rotas.

The post holder has responsibility for the development and delivery of a learning program integral to the aims of the museum and our wider outreach objectives as part of the Early Intervention Team within the Prevention Function of SFRS. This will include all relevant aspects of undertaking research, delivering events and activities, liaising with external and internal partners, taking into consideration relevant health and safety aspects, and planning and scheduling volunteer involvement alongside the Visitor Experience Team Leader.

Partnership working is a key part of the role to raise the profile of the MoSFH and its outreach work, along with the delivery of training to both internal and external stakeholders. As part of a small team, the postholder will on occasion act as Duty Manager to ensure the safe running of the Museum.

JOB PURPOSE

The Facilities Manager will lead the Facilities Management Team covering offices at 5 Charlotte Square, Broadstone, 211 Sauchiehall Street and also providing support to NTS locations in the Central Belt. This role will primarily involve the presentation of NTS Central Offices as a high standard, well organized workplace; it includes responsibility for compliance and security, administration and planning to make the Central Offices run smoothly.

CONTEXT

In March 2027 the Central Office for the National Trust for Scotland will be at 5 Charlotte Square, Edinburgh. The Trust operates other working locations at Broadstone (50 South Gyle Crescent, Edinburgh) and 211 Sauchiehall Street (Glasgow). In addition, the Trust has buildings at Pitreavie (Dunfermline) and Stenhouse (Edinburgh) which are used for storage or general support to the running of the Trust.

5 Charlotte Square is an A Listed Georgian Townhouse that forms part of a UNESCO World Heritage Site. The office space is approximately 12,000 square metres over 6 floors. The property is undergoing extensive renovation with a completion date of early 2027 and a planned date of occupation on 1 March 2027. It will be the responsibility of the Facilities Manager to establish working practices and a building manual in conjunction with the Head of National Estates and the Chief Executive.

Broadstone is currently the Trust’s central office for general services to support the organisation. It is largely an open-plan office of approximately 11,000 sq ft, on one floor with adjacent car park comprising 59 spaces. Broadstone is on a fully repairing and insuring lease, and a service level agreement is in place for the maintenance and repair of plant, building services, security and for cleaning and grounds care services. Approximately 150 head office staff are based at Broadstone which also provides a hub for attendance by regional Trust teams. Additionally, Broadstone’s meeting rooms facilitate and host NTS Board meetings and other meetings with both internal and external stakeholders.

Most of the functions currently undertaken at Broadstone will be required at 5 Charlotte Square.

The post holder will be required to establish the correct working procedures for 5 Charlotte Square, to help with furnishing the building and setting up the routine in the new office. As a central location in the nation’s capital, it is essential that 5 Charlotte Square reflects the values and heritage of the Trust, making the place somewhere that the whole Trust is proud of and feels welcome in a safe and efficient working environment.

It is envisaged that the Trust’s presence at Broadstone will be reduced in January 2028 and withdrawn altogether in January 2030. The Facilities Manager will manage this transition, dealing with the consolidation of office functions at 5 Charlotte Square and the initial reinstatement of Broadstone and subsequent hand-back of the building to the Landlord.

The Facilities Manager will have the responsibility and authority for the security and safety of those persons in the office, including staff, contracted persons, and visitors.

The Facilities Manager will report directly to the Head of National Estates; administrative support and back-up will be provided by the National Estates team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

General Tasks
• Managing the sites at 5 Charlotte Square, Broadstone and 211 Sauchiehall Street.
• Supporting the Trust at other sites including Pitreavie and Stenhouse – there will be other sites as required.
• The postholder will be a keyholder for the buildings, with access to secure areas, including confidential information.
• The post-holder will provide a high standard of service to internal customers and to visitors to ensure that the Trust’s reputation is maintained, responding to enquiries and directing them to the appropriate members of staff.

Support Services
• Responsible for supporting facilities as required to regular head office staff and off-site staff visiting Broadstone, including but not limited to,
o Receiving and processing incoming and outgoing mail and packages in line with safety procedures.
o Operation and monitoring of resource booking systems, (eg, workstation requests, car parking, meeting rooms)
o Ordering, control and replenishment of facilities supplies, such as hygiene consumables, stationery, etc in line with delivery procedures and working closely with the Procurement team.
o Working with IT to ensure that central printing and copying equipment is serviceable and well stocked and providing support with meeting room audio-visual equipment.
• Overseeing the routine of the Central Offices including the provision of building manuals and compliance.
• Coordinating and procuring furniture and fittings.
• Arranging catering for internal meetings.

Health and Safety
• Hosting and organising induction processes for visitors and new personnel.
• In line with stated Trust policies and approaches to ensure the health and welfare of staff/volunteers and visitors in compliance with legislation.
o Assessing and dealing with emergency response situations as they arise in line with business continuity procedures.
o Ensuring the provision of a high standard of hygiene through external contractors, comprising daily cleans of the office and additional cleaning services as required.

Maintenance and building checks,
• Including but not limited to:
o Carrying out property condition/safety and fire safety checks and inspections in line with Safe Systems of Work.
o Initiating and monitoring contractor repair and maintenance in line with contractor management procedures and legislation.
o Storing, maintaining and controlling the use of all tools/equipment at NTS properties and to carry out regular audits of same.
• Maintaining on-line records in relation to the elements above to ensure compliance with legislation.

The current duties of this job do require a criminal records (Disclosure Scotland) check to be carried out.