Full Time

Visitor Services Manager – Retail

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail operation

With a flair for visual merchandising, design eye-catching displays that make effective use of space and are in line with the projected sales mix.

Be accountable for effective stock control and management – managing the goods receipting process, storage and stock taking of all retail products.

Develop and embed robust processes and routines for the replenishment of stock, ensuring that high standards of display are maintained throughout the trading day.

Build the team’s product knowledge, encouraging personal recommendations, upselling, cross-selling and the promotion of special offers.

Understand and adhere to the sale of alcohol legislation as a Premises Manager.

Contribute to range reviews and the identification opportunities for the development of new and bespoke products.

Seek opportunities to support local enterprise and creative talent, working with the central retail team to build relationships with local suppliers and partners.

Work closely with our central retail and other NTS shop managers to share best practice and ensure our offer is closely aligned with Trust-wide strategic goals.

Visitor experience

Create a culture of exceptional service, every time, leading by example with the warm welcome you give to a varied audience of individual visitors, international tourists, travel trade groups and our local community.

Monitor customer reviews, visitor survey and mystery visit results, developing action plans to address feedback and improve the visitor experience.

Take a lead role in developmental projects to enhance our retail offer and on-site facilities.

Generate inspirational content for social media and media promotion.

People management

Recruit, train, develop and performance manage your team to ensure they are fully equipped and motivated to undertake their front and back-of-house duties.

Coordinate the production of rotas to ensure we deploy staff resources effectively, in line with business needs and budget allowances.

Oversee a safe and smooth visitor centre operation as part of the duty manager team, minimising the risk of incidents or accidents and providing leadership in the case of an emergency.

Finance performance

Deliver a £million retail turnover, working closely with the Operations Manager to set budgets, monitor, analyse and report on income and expenditure targets, making proactive/reactive adjustments to deliver strong, sustainable commercial performance for our charity.

Supervise secure and accurate till operations, perform end-of-day income reconciliation as a duty manager and conduct month-end and year-end financial management procedures.

Champion environmentally sustainable practices in all aspects of the shop operation and ensure the longevity of our equipment through appropriate maintenance regimes.

Head Chef

Join the team and be part of the story!

Opening later this year, the Inverness Castle Experience will be a world-class attraction, welcoming visitors from the local community, across the UK, and around the world. With interactive and immersive experiences, it will be the ultimate gateway to the Highlands.

We’re seeking a Head Chef, with experience in managing a team to lead our kitchen brigade in a seven-day operation.

This role includes:
Planning and delivering high-quality menus
Managing stock, ordering, and food production
Ensuring the highest standards of food hygiene and safety
Leading and inspiring the kitchen team

We’d love to hear from you if you have proven management experience in a Head Chef role and a passion for great food!

Steward – Dunstaffnage Castle and Chapel and Bonawe Iron Furnace

Your role of Steward at Historic Environment Scotland will be a part year permanent position. The likely start date for this role will be early May. The role will be zero hours over the winter period from October to March and then your hours will resume in April until end September for the summer season.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a remarkable view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to the castle and furnace during the season.

Our stewarding role delivers the highest standards of visitor experience at both Dunstaffnage Castle and Bonawe Iron Furnace working across all areas, including the shop and admissions area and outdoors, with visitor engagement core to the role.

Central West is a district covering 43 sites across Argyll, Arran and Lochaber. Dunstaffnage Castle receives around 22,000 visitors per year and Bonawe Iron Furnace is building back to around 5,000 over the summer. Both sites welcome educational groups and outreach is developing area for the site team.

For more information about the post and information about the team, please access the full job description for this post.

Groundsperson

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant propagation, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;

Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;

Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management

Not a line manager but will, on occasion, supervise volunteers under instructions from the Property Management Team.

Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)

Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management

Not a budget-holder.

Tools/equipment

Will be a user of driven vehicles such as ride-on mowers and tractors;

Will be a frequent user of powered tools such as Blowers, mowers, strimmers, hedge-cutters;

Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

Gardener

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Key Purposes of the job will be met by:

Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.

Fostering positive relationships with local communities and organisations and promote the work of the Trust.

On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.

Demonstrating self-motivation, organising, planning, and prioritising and good time management.

Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

Pastry Sous Chef

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervise pastry team

Ensure that the required standards are adhered to in the production and preparation of food

Ensure all complaints, requirements and suggestions by customers are attended to accordingly

Give appropriate support or guidance to members of pastry team when the need arises and escalate to the Head Chef when appropriate

Ensure all dishes are prepared and finished to required specification

Monitor the quality and quantity of food prepared

Manage HACCP as required

Prepare a wide variety of goods such as cakes, scones etc. following traditional and modern recipes

Create new and exciting desserts to renew our menus and engage the interest of customers

Ensuring the presentation of products produced will be beautiful and exciting

Monitor stocks for baking ingredients such as flour, sugar etc. and make appropriate orders within budget

Check quality of material and condition of equipment and devices used for cooking

Guide and motivate pastry assistants and pastry chefs to work more efficiently

Support recruitment and training

Maintain a lean and orderly cooking station and adhere to health and safety standards

Visitor Experience:

Support the Head Chef to deliver actions plans based on customer feedback and Mystery Shoppers

To be customer focused at all times and to ensure that customers are given a prompt and efficient service, to be approachable and quick to exceed expectations in fulfilling customer needs

To ensure all food is cooked, presented and served in line with Trust standards using innovation in the method and style of presentation and food service

To support the delivery of hospitality events at Mackintosh at the Willow in line with Trust policy and procedure

Health & Safety, Food Safety, the Environment:

To ensure that the location meets statutory and company requirements of Health and Safety, Food Safety and Environmental legislations and procedures.

To conduct Food Safety and Health and Safety Risk Assessments and ensure that all standards and procedures with regards to Hygiene and Safety are established and maintained in line with the Trust manual.

To ensure all equipment is well maintained and is in good working order.

To make recommendations for renewal and replacement of equipment when required.

To maintain location cleaning schedules.

To ensure that all Trust procedures and work instructions are fully understood and practiced

To attend all health and safety training courses as required.

To promote and encourage environment improving initiative, as appropriate within the business.

To record and report all accidents within the location, adhering to location and company procedures.

Engineering & Port Administrator

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for an Engineering & Port Administrator to join our Engineering team in Ardrishaig. You will support the Engineering and harbour teams and will deliver an excellent overall experience to port users. Working efficiently and to well defined standards, you will promote a safe, secure, and enjoyable customer experience which actively contributes to the generation of revenue. Promote Scottish Canals products and services and have a clear focus on commercial opportunities that will add to the excellent customer experience while bringing enhanced commercial benefit to Scottish Canals.

The role is offered on a fixed-term basis until January 2026 to cover a period of maternity leave, and with a starting salary of £30,069 (Band C). Working hours 35 hours per week, Monday – Friday – 08:30 – 16:00.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Provide support to the Crinan canal maintenance team in terms of administration and compliance with inter/national legislation and internal SC standards.
Liaise with other groups in Scottish Canals to help deliver and record required maintenance on structures and assets.
Create and maintain standards and processes for Scottish Canal’s harbours.
Document work and activities of harbour and maintenance team to required level.
Deputy harbour master with statutory obligations for reporting and compliance.
Port Facility Security Officer – Input of ship security data to CERS (Consolidated European Recording System) and reporting to MCA and DfT.
Maintain Ardrishaig Port Facility Security plan with reference to current legislation and trends.
Ensuring relevant actions are carried out, incident records maintained and submitting detail to department for transport, Maritime Coastguard Agency and internal departments.
Pier stakeholder communication and engagement, surveys and questionnaires, organising meetings, creating agenda, taking and distributing minutes.
Ardrishaig Pier bookings, updating port operation records, pier safety records, reporting, collation of invoice data.
Maintenance of Marine Safety Management System.
Management of port safety, navigation, traffic management.
Development and maintenance of required recording systems for PPM and training manuals.
Arrange, prepare and attend meetings, including arranging venue and catering, minute taking, and dissemination of info.
Administration and data input of H&S data including site visits, behavioural safety, near miss and accident reports. Incident investigation.
Record and deliver statistical analysis, compose reports and KPIs working to deadlines.
Collation and reporting of stats, tonnages, queries, maintenance of business databases and communication with customers, colleagues and the general public regarding Ardrishaig Pier.

Qualifications and knowledge required:

Knowledge of requirements of PMSC and other harbour legislation (desirable)
Accident/Incident & Near Miss Reporting experience.
Basic literacy and numeracy skills.
Valid driving licence appropriate for vehicle to be driven.

Skills and experience required:

Proven experience in a customer facing role within leisure or customer service environment.
IT skills including the use of Microsoft Office software and other applications in use by SC, EG. AMX, Eco online.
Port Facility security officer (desirable)
Harbour master awareness (desirable)
Strong teamwork ethic.
Ability to manage time efficiently.
Excellent communication skills.

Qualities & abilities required:

Judgement regarding safety in using and operating equipment in line with Scottish Canals defined standards and procedures.
Judgement regarding upward referral of issues to line management for further guidance.
Use of initiative in applying and maintaining high levels of customer service.
Co-operate with and support colleagues within main function.
Deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance.
Co-operate with and support business to business customers to ensure Scottish Canals interests are protected.
Co-operate with and support colleagues from other teams outside of main function.
Participate in call-out rota.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Steward – Iona Abbey and Nunnery

Your role of Steward at Historic Environment Scotland will be a part year permanent position.

The likely start date for this role once paperwork allows, probably early May. The role will be zero hours over the winter period from October to March and then your hours will resume in April until September for the summer season.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a remarkable view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors
from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Iona Abbey during the season.

Our stewarding role delivers the highest standards of visitor experience at Iona Abbey and Nunnery working across all areas, including in the shop, admissions area and outside, with delivery of guided tours a core part of the role.

Central West is a district covering 43 sites across Argyll, Arran and Lochaber. Iona Abbey is one of its three staffed sites, and the busiest. We receive around 60,000 visitors per year and no two days are the same. We host weddings, performances
and additional services at our island site. Founded by Columba in 563AD, we have an amazing collection of carved stones, standing crosses and beautiful grounds.

DIGITAL ENGAGEMENT OFFICER

Join us in shaping the exciting future of this remarkable site! You will be responsible for developing and managing our social media platforms, digital communications, online engagement strategies.

ROLE OVERVIEW
About the Calanais Visitor Centre

At the Calanais Visitor Centre, we are committed to preserving, researching, and sharing the rich archaeological heritage of the Calanais Standing Stones. Our vision is to create an outstanding visitor experience while maintaining a deep connection between the site, the community, and the wider world. As we embark on a transformative redevelopment, we are looking for an inspiring Digital Engagement Officer to join us in shaping the future of this remarkable site.

We are proud to be an equal opportunities employer that celebrates diversity, operates within a culture of respect, and creates a welcoming environment for all employees.

Role Purpose

The Calanais Visitor Centre is undergoing an ambitious £10.1 million redevelopment and will reopen in early 2026 as a world-class, 5-star visitor attraction and a thriving community hub. This is a unique and exciting opportunity for a creative and motivated Digital Engagement Officer to play a key role in enhancing the Centre’s digital presence and community engagement.

As a Digital Engagement Officer, you will be responsible for developing and managing our social media platforms, digital communications, and online engagement strategies. You will work closely with the Heritage Manager to create and deliver a cohesive engagement plan that connects the Centre with the local community and global audiences.

Requirements
Roles & Responsibilities

Digital Engagement and Communication

Develop and implement a comprehensive social media strategy across multiple platforms (e.g., Facebook, Instagram, X/Twitter, TikTok) to increase audience engagement and visibility.
Create and manage high-quality, engaging content (including text, images, and video) aligned with the Centre’s brand and values.
Monitor and respond to online interactions, developing a positive and engaging online community.
Design and distribute regular e-bulletins and digital newsletters to keep stakeholders and visitors informed.

Community and Stakeholder Engagement

Support the Heritage Manager in the development and delivery of a community and heritage engagement plan.
Act as the primary point of contact for digital communications with local and national stakeholders.
Promote diversity, inclusivity, and accessibility through digital engagement, ensuring all voices are heard and represented.
Project and Event Support

Work closely with the Heritage Manager to promote special events, exhibitions, and community activities through digital channels.
Ensure that the Centre’s digital content is regularly updated and refreshed to reflect current activities and events.
Provide regular reports on digital engagement performance to the Board, identifying trends and opportunities for improvement.

Person Specification

Essential Skills and Experience

Experience in managing social media platforms and digital communications for an organisation or brand.
Proven ability to create engaging content across various platforms.
Strong communication skills, both written and verbal, with the ability to engage diverse audiences.
Excellent organisational and planning skills, with the ability to manage multiple priorities and meet deadlines.
Experience working in a collaborative team environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and social media tools.

Desirable Skills and Experience

Degree-level qualification in a relevant field (e.g., marketing, communications, heritage, or archaeology) or equivalent experience.
Experience with content creation tools (e.g., Canva, Prezi).
Experience working within the heritage, tourism, or non-profit sectors.
Gaelic language skills are desirable, and a willingness to engage with the Gaelic culture. Full support will be provided in developing these skills, from a learners point of view.
Personal Attributes

Creative and strategic thinker with a proactive approach to problem-solving.
Passionate about heritage, culture, and community engagement.
Adaptable and resilient in a fast-paced environment.
A collaborative team player who values inclusivity and diversity.
Detail-oriented and committed to delivering high-quality work.

Benefits
What We Offer

At the Calanais Visitor Centre, we believe in creating a supportive, rewarding, and inspiring workplace. We offer:

Competitive Salary & Benefits – Including a comprehensive benefits package.
Fair Work Scotland Accreditation – Commitment to being a Living Wage employer and promoting Fair Work principles.
Personal & Professional Development – Ongoing training, leadership development, and opportunities for career growth.
Work-Life Balance – A flexible and supportive work environment that prioritises employee wellbeing.
Recognition & Reward – A culture that values contributions and celebrates achievements.
An Inclusive & Supportive Workplace – A welcoming and dynamic environment where employees feel valued and empowered to grow.
If you are a creative and driven professional with a passion for heritage and digital engagement, we would love to hear from you. Join us in shaping the future of the Calanais Visitor Centre and ensuring its legacy for generations to come.

To apply, please visit https://careers.calanais.org/

Questions?

No query is too small or not worth asking, so please get in touch with our HR Consultant Claire Smith, Orbit Agency at any time. All informal enquiries are dealt with in the strictest of confidence.

E: claire@orbit.agency

https://calendly.com/orbit-agency/recruitment-confidential-call

GENERAL MANAGER

An exciting opportunity for a dynamic and passionate individual to lead a world-class, 5-star visitor attraction into a new era and ensure that it is a place of excellence, connection, and discovery.

​

ROLE OVERVIEW
About the Calanais Visitor Centre

At the Calanais Visitor Centre, we are committed to preserving, researching, and sharing the rich archaeological heritage of the Calanais Standing Stones. Our vision is to create an outstanding visitor experience while maintaining a deep connection between the site, the community, and the wider world. As we embark on a transformative redevelopment, we are looking for an inspiring and strategic leader to join us in shaping the future of this remarkable site.

We are proud to be an equal opportunities employer that celebrates diversity, operates within a culture of respect, and creates a welcoming environment for all employees.

Role Purpose

The Calanais Visitor Centre is undergoing an ambitious £10.1 million redevelopment and will reopen in early 2026 as a world-class, 5-star visitor attraction and a thriving community hub. This is a unique and exciting opportunity for a forward-thinking General Manager to lead the Centre into this new era. You will oversee daily operations, develop and enhance visitor experiences, and drive the Centre’s strategic vision, ensuring its success as a premier destination and vital community asset.

This role requires a dynamic and passionate leader with the skills, experience, and vision to support the local tourism industry, inspire a high-performing team, and ensure that the Calanais Visitor Centre is a place of excellence, connection, and discovery.

Requirements
Roles & Responsibilities

Strategic & Operational Leadership

Lead the overall operations of the Visitor Centre, ensuring an exceptional visitor experience.
Work closely with the Heritage Manager, who will oversee exhibitions, interpretation, and community engagement initiatives.
Develop and implement strategic plans to manage visitor flow, support sustainable tourism, and maximise revenue streams.
Ensure financial sustainability through effective budgeting and financial oversight.
Lead on a collaborative and motivated team culture, promoting professional development and continuous improvement.

Community & Stakeholder Engagement

Act as an ambassador for the Calanais Visitor Centre, building strong relationships with local communities, businesses, and key stakeholders.
Support the Heritage Manager in developing partnerships and engagement initiatives that ensure the Centre remains a vibrant local resource.
Work alongside the Board to maintain positive relationships with Historic Environment Scotland, which manages the Stones.
Visitor Experience & Innovation

Champion innovation by introducing creative initiatives that enhance the visitor experience and encourage repeat visits.
Ensure the highest levels of customer satisfaction by implementing best practices in visitor engagement and hospitality.
Develop and oversee marketing strategies to elevate the Centre’s profile locally, nationally, and internationally.
Compliance & Wellbeing

Maintain full compliance with health and safety regulations, ensuring a secure environment for visitors and staff.
Promote a positive work-life balance and create a workplace culture that values and supports employees.
Person Specification

Essential Experience & Qualifications

Minimum of 5 years’ experience in a senior management role within the tourism, heritage, or hospitality sectors or equivalent experience such as retail/customer service.
Proven track record of successfully managing visitor attractions or similar facilities.
Experience of reporting to a Board of Trustees, providing strategic, operational, and financial updates and managing up.
Desirable Experience & Qualifications

Degree in Tourism, Hospitality Management, Business Administration, or a related field.
Gaelic language skills are desirable, and a willingness to engage with the Gaelic culture. Full support will be provided in developing these skills, from a learners point of view.

Essential Skills & Abilities

Strong, ambitious leadership and team management skills, with the ability to inspire and build a high-performing team.
Excellent financial management skills, including experience in budget oversight.
Exceptional communication skills, both written and verbal, with the ability to engage diverse audiences.
Ability to develop and execute strategic plans effectively.
Proficiency in marketing, promotional activities, and stakeholder engagement.
Commitment to delivering outstanding visitor experiences.

Personal Attributes

Passionate about heritage, tourism, and community engagement.
Visionary and innovative thinker with a proactive approach to problem-solving.
Adaptable and resilient in a fast-paced environment.
Dedicated to sustainability and responsible tourism practices.
A collaborative leader who values teamwork and inclusivity.

Benefits
What We Offer

At the Calanais Visitor Centre, we believe in creating a supportive, rewarding, and inspiring workplace. We offer:

Competitive Salary & Benefits – Including a comprehensive benefits package
Fair Work Scotland Accreditation – Commitment to being a Living Wage employer and promoting Fair Work principles.
Personal & Professional Development – Ongoing training, leadership development, and opportunities for career growth.
Work-Life Balance – A flexible and supportive work environment that prioritises employee wellbeing.
Recognition & Reward – A culture that values contributions and celebrates achievements.
An Inclusive & Supportive Workplace – A welcoming and dynamic environment where employees feel valued and empowered to grow.
If you are an inspiring leader with the vision and passion to drive the Calanais Visitor Centre into an exciting new era, we would love to hear from you. Join us in shaping the future of this extraordinary site and ensuring its legacy for generations to come.

To apply, please visit https://careers.calanais.org/

Questions?

No query is too small or not worth asking, so please get in touch with our HR Consultant Claire Smith, Orbit Agency at any time. All informal enquiries are dealt with in the strictest of confidence.

E: claire@orbit.agency

https://calendly.com/orbit-agency/recruitment-confidential-call

HERITAGE MANAGER

A unique opportunity to be part of a pivotal moment in the story of the Stones, to lead and deliver transformational heritage and engagement programmes that will leave a lasting impact on both the site and the community.

ROLE OVERVIEW

About the Calanais Visitor Centre

At the Calanais Visitor Centre, we are committed to preserving, researching, and sharing the rich archaeological heritage of the Calanais Standing Stones. Our vision is to create an outstanding visitor experience while maintaining a deep connection between the site, the community, and the wider world. As we embark on a transformative redevelopment, we are looking for a forward thinking Heritage Manager to join us in shaping the future of this remarkable site.

We are proud to be an equal opportunities employer that celebrates diversity, operates within a culture of respect, and creates a welcoming environment for all employees.

Role Purpose

The Calanais Visitor Centre is undergoing an ambitious £10.1 million redevelopment and will reopen in early 2026 as a world-class, 5-star visitor attraction and a thriving community hub. This is a unique and exciting opportunity for an experienced and visionary heritage leader to shape the future of one of Scotland’s most iconic sites. As the Heritage Manager, you will have the chance to lead and deliver transformational heritage and engagement programmes that will leave a lasting impact on both the site and the community.

Calanais 2025 is a major project that will see the Visitor Centre comprehensively transformed, and each visitor’s experience significantly enhanced. This transformational investment in the future of the Calanais Standing Stones and Visitor Centre has created the opportunity for a dedicated and forward-thinking Heritage Manager to join the team and provides the opportunity to be part of a pivotal moment in the story of the Stones. From structural changes to the fabric of the existing buildings to an exciting new contemporary exhibition space exploring the landscape, people and stones that make Calanais so special, this exciting initiative will safeguard our work with the Standing Stones for years to come.

Requirements
Roles & Responsibilities

Heritage and Charitable Activities

Develop and deliver a community heritage and engagement plan to ensure the Calanais Visitor Centre brings value to the local community.
Implement research programmes with relevant experts to further explore the archaeology of the Calanais area.
Administer the Fund for Heritage, working alongside the board to create the fund rules and promote and implement them across the Outer Hebrides.
Promote diversity, inclusivity, and accessibility through the Heritage for All programme, fostering an environment where all voices are heard and valued.
Ensure that Gaelic culture and language are championed throughout our activities.
External Engagement and Partnerships

Act as an ambassador for the Calanais Visitor Centre, building strong relationships with local communities, businesses, and key stakeholders.
Develop and maintain partnerships with other organisations locally and nationally, including community groups, archaeologists, educational institutions, and heritage organisations.
Represent the Visitor Centre through media, community engagement, and public outreach to enhance the Centre’s profile.
Programme and Site Development

Ensure that the Visitor Centre interpretation site is regarded as world-class, frequently updated, and refreshed.
Deliver a high-quality programme of special events and exhibitions.
Ensure that the Centre remains an asset at the heart of the local community by delivering an engagement programme that meets diverse stakeholder needs.
Strategic Leadership

Provide strategic leadership to ensure that the Centre’s heritage, charitable, and engagement activities are aligned with the overall strategic vision.
Develop long-term strategies to enhance the Centre’s standing as a centre of excellence in heritage interpretation and community engagement.
Work collaboratively with the whole team to ensure the project’s progress and compliance with strategic goals
Provide regular reports to the Board on project progress, challenges, and opportunities.
Person Specification

Essential Skills and Experience

Demonstrable experience in the field of heritage and charity management, with a track record in community engagement, collaboration with research institutes, and delivering Board papers.
Proven ability to lead and work effectively in multi-functional project teams.
Exceptional communication skills, both written and verbal, with the ability to engage diverse audiences and inspire confidence.
Strong leadership and team management skills, with the ability to build a high-performing and motivated team.
Excellent planning and organisational skills with the ability to manage multiple priorities and meet deadlines.
Strong financial literacy with great attention to detail.
Competent use of Microsoft Office applications (Word, Excel, PowerPoint).
Full driving licence and access to a vehicle.
Desirable Skills and Experience

Degree or equivalent qualification in a relevant heritage and/or archaeology discipline.
Understanding of charitable and not-for-profit organisational structures and guidelines.
Gaelic language skills are desirable, and a willingness to engage with the Gaelic culture. Full support will be provided in developing these skills, from a learners point of view.
Personal Attributes

Passionate about heritage, culture, and community engagement.
Visionary and strategic thinker with a proactive approach to problem-solving.
A confident and inspiring communicator who builds trust and motivates others.
A collaborative leader who thrives in a dynamic environment and can balance strategic thinking with operational delivery.
Adaptable and resilient in a fast-paced environment.
A collaborative team player who values inclusivity and diversity.
Detail-oriented and committed to delivering high-quality work.

Benefits
What We Offer

At the Calanais Visitor Centre, we believe in creating a supportive, rewarding, and inspiring workplace. We offer:

Competitive Salary & Benefits – Including a comprehensive benefits package.
Fair Work Scotland Accreditation – Commitment to being a Living Wage employer and promoting Fair Work principles.
Personal & Professional Development – Ongoing training, leadership development, and opportunities for career growth.
Work-Life Balance – A flexible and supportive work environment that prioritises employee wellbeing.
Recognition & Reward – A culture that values contributions and celebrates achievements.
An Inclusive & Supportive Workplace – A welcoming and dynamic environment where employees feel valued and empowered to grow.
If you are a passionate and experienced heritage leader with the vision to drive transformational change, we would love to hear from you. This is your chance to shape the future of one of Scotland’s most treasured heritage sites.

To apply, please visit https://careers.calanais.org/

Questions?

No query is too small or not worth asking, so please get in touch with our HR Consultant Claire Smith, Orbit Agency at any time. All informal enquiries are dealt with in the strictest of confidence.

E: claire@orbit.agency

https://calendly.com/orbit-agency/recruitment-confidential-call

Visitor Services Assistant – Kitchen Assistant

JOB PURPOSE
Do you have a passion for food and dedicated to high levels of customer service?
Visiting our Café is an essential part of the visitor experience for those coming to Newhailes House and Gardens the role of the Visitor Service Assistant – Kitchen Assistant is to make it a positive and memorable part of a visitor’s day with us. Our café is a busy operation, and the ideal candidate should be experienced in a high volume, fast paced environment.
You will assist the Head Chef in the day to day management of the kitchen to ensure that all targets are met and that all visitors receive the highest level of visitor experience standards.
You must have full weekend availability, hours will be issued on a rota basis.
We pride ourselves on creating a team work ethic here at Newhailes House so you may be required for additional support with other areas such as serving in the cafe.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Contribute to food production as per the menu cycle/specification.
 Keeping up to date HACCP, COSHH checklists and temperature sheets.
 Ensure high standards of kitchen hygiene, cleanliness, tidiness and related schedules.
 Use fresh produce and ingredients whenever and where-ever is possible and minimise wastage.
 Maintain a high standard of food presentation to the customer.
 Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
 Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
 Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy.
 Adherence to the COSHH Training provided and control of substances covered by COSHH.
 Involvement in the upkeep and maintenance of both the kitchen and café areas.
 Assist with daily cleaning and pot wash duties.

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