Full Time

Brand Home Guide

Oban Visitor Centre

Permanent, full-time

Salary: £24,993.36 per annum plus benefits (annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

We have an outstanding opportunity to join our dedicated team at our Oban Visitor Centre as a Brand Home Guide. Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

 

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

Main Purpose of Job

To drive income and admissions growth at Aberdeen Science Centre by delivering an exceptional visitor experience and maximising opportunities for ticket sales, events birthday parties and retail. This role is central to achieving the centre’s commercial and engagement objectives. The post holder will ensure all operational, customer service, staffing and programming elements work together to attract, retain and delight visitors. With responsibility for key team members and front-facing functions, the Visitor Experience Manager ensures high standards, consistent delivery, and alignment with strategic goals, including the achievement of 5-star Quality Assurance status from ASVA.

Main Duties and Responsibilities

Visitor Experience
• Lead on achieving annual income and admission targets through effective visitor journey management, customer service excellence and programming.
• Oversee the delivery of a seamless and welcoming visitor experience to maximise ticket sales, repeat visits and customer satisfaction.
• Ensure that the visitor experience consistently aligns with the standards required to secure and retain the 5-star Quality Assurance award from ASVA.
• Lead on rota planning to ensure adequate staff coverage and efficiency especially during peak times and events.
• Develop and implement training programmes for front-facing staff to deliver high-quality, informed and friendly service.
• Work closely with the marketing team to align campaigns with visitor experience and admissions goals, ensuring accurate, engaging communication that supports successful income generation.
• Monitor and respond to visitor feedback and data to improve experience, optimise conversion rates and increase dwell time and spend.

Events
• Manage and grow ASC’s ticketed events income
• Plan, support and coordinate both internal and external ticketed events to maximise impact, profile and profitability.
• Work in partnership with the marketing team to promote events, supporting the development of campaigns and responding to enquiries to secure bookings.
• Liaise effectively with all suppliers, guest speakers and contractors.

Line Management
• Provide effective leadership and direct line management for the Public Engagement Coordinator, Public & Digital Engagement Coordinator and Receptionist
• Conduct regular supervision, appraisals, and performance reviews; lead staff development and succession planning.
• Coordinate staff rotas, monitor attendance and performance and manage leave requests to ensure operational continuity.
• Foster a positive, collaborative, and high-performing team culture focused on audience engagement and commercial success.

Miscellaneous
• Act as Duty Manager when on shift, with full responsibility for site operations during allocated times.
• Support strategic planning, reporting and budget development, particularly around commercial income streams.
• Contribute to funding proposals, evaluation, and reporting especially where tied to admissions, engagement or visitor experience.
• Undertake any other duties appropriate to the role and the operation of Aberdeen Science Centre.
• Act as an outstanding ambassador for Aberdeen Science Centre both locally and further afield.
• Attend trade shows and external networking events as appropriate.
• The post holder will be expected to work flexibly within the team, with a willingness to work evening and weekends as required.

All science centre staff are expected to:
• Perform their own general clerical duties including, but not limited to, typing, copying, mailing and filing.
• Ensure all current legislation including, but not limited to, GDPR and Health and Safety is followed at all times.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Consider the day to day environmental impact of their work and act to reduce accordingly i.e. turn off unwanted lights, reduce paper usage etc
• Follow any other reasonable duties as assigned by their line manager or Chief Executive.
• To attend conferences and other learning opportunities as required.

Person Specification
Do you have the skills, experience and enthusiasm we are looking for?
Essential Competencies
• Educated to degree level or equivalent professional experience
• Proven track record of meeting income/admissions targets
• Experience managing visitor-facing operations
• Excellent commercial awareness and customer focus
• Experience managing ticketed events or programmes
• Strong team leadership and staff development skills
• Competence in rota planning and operational coordination
• Experience with customer service training
• Excellent communication and stakeholder skills
• Experience in cultural, visitor attraction or science learning setting
• Ability to use visitor feedback and data to improve services
• Understanding of health and safety, safeguarding and accessibility
• Experience with CRM or booking systems
• Flexible approach to working hours and responsibilities
Desired Competencies
• Knowledge of ASVA standards and quality assurance processes
• Passion for science communication and informal learning
• Full, clean driving licence

The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties. As a term of your employment, you may be required to undertake such other duties as may reasonably be required of you in the post mentioned above.
Aberdeen Science Centre reserves the right to amend the Job Description in consultation with the employee.
Aberdeen Science Centre pursues a policy of equal opportunities in the appointment and promotion of staff.
How To Apply
To apply for this position please send a CV and Covering Letter outlining your suitability relative to the Job Description & Person Specification to: recruitment@asc.scot or to: Recruitment, Aberdeen Science Centre, 179, Constitution Street, Aberdeen, AB24 5TU
Closing date for applications: Monday 28 July 2025, 12noon

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? We are looking for a Caretaker to support the facilities team in ensuring that day-to-day operations at Dalkeith Country Park run smoothly. You will carry out small maintenance, repair and decorating jobs, ensure toilets and public areas are maintained to a high standard and help set up meeting rooms and event spaces. Working an average of 35 hours per week on a 4 days on, 4 days off basis, your shift will start at 7.30am and finish at 6.30pm. You may also be asked to provide additional cover which may include the occasional night shift.

The person? With strong practical maintenance skills, you will be customer focused with a ‘can-do’ attitude and flexible approach to work. Candidates must have experience in a similar role dealing with a variety of repair and maintenance issues, and be comfortable carrying out manual tasks. A full UK driving licence is essential.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the Caretaker job title for more details on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 21 July.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Role profile

V&A Dundee is looking for two highly motivated Curators to join its Exhibitions Team.

In this dynamic and rewarding role, you will work creatively and collaboratively with a broad range of stakeholders to research, develop and deliver a diverse range of exhibitions, displays and commissions across V&A Dundee’s exhibitions programme.

Using your interest in design and rigorous research skills, you will develop strong curatorial narratives for our exhibitions and ensure these are relevant and accessible to V&A Dundee’s diverse audiences. You will collaborate with a broad range of internal and external stakeholders, and collaborate with the academic and design communities to inform V&A Dundee’s approach.

V&A Dundee values the importance of design in achieving inclusive and innovative exhibitions, and you will work closely with exhibition designers to create unique spaces in which our audiences encounter objects and ideas.

As an exceptional project manager, you will be responsible for the practical delivery of selected exhibitions, including loan management, exhibition transport and installation arrangements.

Duties and Responsibilities

Undertake curatorial research to inform the development of V&A Dundee exhibitions across a diverse range of design disciplines.

Develop exhibition concepts for selected exhibitions and ensure key messages align with V&A Dundee’s mission and vision.

Identify and engage a broad range of internal and external stakeholders to ensure a diverse range of voices are heard when shaping curatorial narratives.

Contribute to the development of V&A Dundee’s curatorial vision through team ideation, as well as developing own research and exhibition proposals that reflect V&A Dundee’s strategic vision and priorities.

Author, commission and edit exhibition interpretation, prioritizing access and inclusivity, and engaging the broadest possible audience with V&A Dundee’s exhibition programme.

Develop design briefs for 2D and 3D design for specific exhibitions, embedding current thinking and best practice in exhibition-making.

Manage design and build schedules and budgets to ensure exhibitions are delivered on time and on budget.

Manage all practical arrangements, including condition checking, packing, transport, UK Government Indemnity Scheme & insurance cover, couriers and installation / de-installation for specific exhibitions.

Work collaboratively with colleagues across V&A Dundee teams to support the holistic delivery of V&A Dundee exhibitions.

Manage Registrar activities for specific exhibitions and displays, including negotiation and processing of loan contracts, liaising with lenders over conditions, and managing insurance, display, scheduling and transport arrangements.

Actively contribute to supporting V&A Dundee’s strategies for widening access, inclusion and diversity.

Respond to external enquiries and seek out ways to provide support or to create connections amongst our peers in the design, curatorial and academic communities.

Represent the Museum externally through attendance at conferences, talks and events.

Provide interviews to journalists and broadcasters, provide curator tours of the exhibitions at V&A Dundee for colleagues and external groups.

Any other duties as deemed necessary by the Head of Exhibitions or Programme Director.

Person specification

Essential

Ability to contribute to an inclusive, respectful and collegiate workplace through a collaborative, team driven and growth-oriented mindset and working approach.

A strong interest in design, excellent research skills and a desire to work across a range of subjects and both historical and contemporary design.

A strong understanding of the ‘big picture’ of what it means to make an exhibition: from curatorial research through to the exhibition design and build and a desire to lead all aspects of the exhibition development and delivery.

Ability to work as part of a team and independently, remaining calm under pressure and with a proactive problem-solving approach to issues.

Evidence of having incorporated diversity and inclusion strategies into programme planning with an awareness of issues of inclusion and cultural diversity as they affect colleagues and the work of a major museum.

Proven experience of undertaking research and developing a strong curatorial narrative for target audiences.

Proven experience of lender management, project management and budget management for large scale temporary exhibitions with strong organisational skills.

Proven experience of having arranged UK Government Indemnity Scheme cover, or commercial insurance cover, in a similar museum or gallery context.

Extensive experience of working with curators, lenders, designers, artists, build contractors, and transport agents and an ability to secure buy-in across stakeholders.

A desire to share the work of the Museum with the public and the press and to undertake public speaking responsibilities with the support of press training.

Ability to manage an internal project team and galvanise colleagues through a shared vision.

Excellent communication and negotiation skills and ability to maintain a professional attitude and handle sensitive situations with diplomacy and tact.

Impeccable writing skills and proven experience of high-quality critical writing.

Desirable

Experience of having developed and delivered exhibitions in a museum context.

Experience of working with external project managers and quantity surveyors, and of working through RIBA stages for exhibition design and build.

Experience of having worked on international touring exhibitions.

Experience of line management.