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Full Time

Security Operations Manager

Full-time, Maternity Cover
Fixed Term 10 months starting from 01 October 2025
Salary £34,944 – £38,218 per annum (pay award pending)
Plus generous benefits package
On site

About the role

Do you have the skills to lead with confidence, support a large team, and ensure a safe and welcoming environment for all? Are you an exceptional people manager who knows how to motivate others and deliver high standards in safety, service, and teamwork? If so, this could be the perfect opportunity for you.

We’re looking for a proactive and experienced Security Operations Manager to join us. You’ll play a vital role in maintaining the safety and security of our staff, visitors, and contractors. Working in alignment with our strategic objectives, high standards, and legal requirements, you will help deliver an exceptional visitor experience at our stunning galleries in the heart of Edinburgh. This role requires substantial, proven experience managing teams in a Visitor Attraction, Retail, or Security environment.

You must be able to step in with confidence and be energised by the opportunity to motivate and inspire a team. You’ll have excellent communication and organisational skills. You will manage six Security Supervisors who along with 55 Security Attendants provide 24-hour security cover for our galleries.

You will have knowledge of Security systems, practices and confident to provide advice and guidance to colleagues and the wider management teams. It’s a busy and varied role and gives the opportunity to work with some fantastic people both internally and externally.

The difference you’ll make

Working across all our galleries you’ll be responsible for the operational delivery of security for the Galleries, supporting the wider Security and Visitor Engagement team in the delivery an exceptional visitor experience, always looking for continuous improvement.

You will be a visible and active leader able to anticipate Security needs and meet them through ensuring the team are highly motivated and confident in their roles.

Reporting to the Head of Security your responsibilities will include the following:

Leadership:

– Leading, inspiring and developing the teams of Security Attendants in delivering exceptional standards of service.
– Ensuring the Security Supervisors are fully skilled and supported in their roles and in the wider performance management, individual coaching and skills development of their teams.
– Being a key point of contact for all departments involved in planning and delivering all activities and events, ensuring that the needs and expectations are fully considered and delivered
– In the event of an incident taking the lead as necessary in resolving security and safety risks. This will include providing regular advice and updates to key stakeholders and post incident recommendation of any mitigation.

Resource Management:

– Planning Security Team rotas in-line with relevant organisation activity, including the management of the Non-Rostered Days, ensuring that staffing levels are maintained.
– Liaising with key internal and external stakeholders on all aspects of operational planning.
– Ensuring all payroll, recharge, annual leave and associated processes are completed accurately and on time.
– Managing staffing levels and the recruitment of Security Attendants.

Experience Management:

– Ensuring feedback is actively collated from internal and external partners and that actions are agreed, prioritised and followed through.
– Delivering engagement and training initiatives across the team to improve the quality of the Security service.
– Seeking to improve through the continual evaluation and review of processes and interaction with colleagues.
– Working with the Head of Security to set standards across the security teams.

Operations:

– Acting as Duty Manager when required.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully managing teams within a Visitor Attraction, Retail and/or Security organisation.
– With experience of managing performance, you’ll be interested in people and possess outstanding people leadership and management skills
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills
– Ability to prioritise, co-ordinate and delegate tasks to meet your own and the team’s workload and deadlines.
– Excellent communicator with outstanding interpersonal and written skills with the ability to stay calm under pressure.
– Experience of working with Security Systems and conflict resolution and understanding of relevant legislation.
– High degree of IT skills, proficient in MS Office.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Tuesday, 15 July 2025.

Interviews will likely take place at the end of July 2025.

STEM Development Lead

Dundee Science Centre is an award-winning charity located in the heart of Dundee, often referred to as ‘the coolest little city in Britain’ (GQ Magazine) celebrating our 25th Anniversary in 2025. As a mission led charity, Dundee Science Centre’s vision is that our communities are inspired to explore and connect with science by providing access to memorable Science, Technology, Engineering and Maths (STEM) inspired experiences.

Dundee Science Centre’s mission is to make science accessible by welcoming visitors in centre to experience a range of interactive installations and experiments that showcase STEM in a way that is engaging for all ages. We also provide inspiring STEM programmes to schools and communities, ensuring that these subjects are made relevant and exciting for a wider audience. We achieve this by partnering with researchers and companies, to make complex scientific concepts understandable and relevant. To support this ambition, we are seeking an experienced STEM Programme Lead with experience delivering for both formal and informal audiences to join our team.

The post holder will be responsible for working with internal and external colleagues to design, develop, and evaluate new STEM programmes which make science accessible. This will include developing the exhibit/experience concept and outcomes, working with colleagues to implement the event/experience and providing training and advice on how to maximise our visitors’ STEM inspired experiences. In addition, you will inform the development and delivery of an integrated marketing campaign to attract visitors to Dundee Science Centre and ensure best practice in the approach, delivery, and legacy.

As part of our commitment to inclusion and diversity, you will contribute to the development of Dundee Science Centre’s widening access strategies creating a culture of inclusion for our team and audience, with a focus on health and wellbeing.

This is a full-time post, offered on a hybrid basis, with onsite presence essential. Hours of work will be flexible depending on the availability of the individual; and will include shifts over the weekend and evening work where necessary.

Senior Leisure Assistant

Reporting to the Facility Duty Manager you will assist with the safe and efficient day to day running of a designated leisure facility. You will assist the Facility Duty Manager in achieving performance targets and standards in delivering high quality leisure services which reflect OneRen’s objectives and customer needs.

This role requires an individual who has experience of supervising operational teams and who can adapt within a dynamic, working environment while driving day to day operations.

You will assist the FDM in the effective administration and assistance on all employee and facility related matters including application of company policies/procedures.

Number of vacancies: 2

Work hours: please see above attached rota.

Closing date: 13 July 2025

Interview date: To Be Confirmed

To apply, please click the “apply now” button below.

The successful candidate will be required to undertake a PVG Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Governance and Compliance Manager

Full-time and Permanent
Salary £42,938 – £48,054 (pay award pending)
Plus generous benefits package
Hybrid / flexible working

About the role

Are you an experienced governance or compliance professional ready to make a real impact? Do you bring expertise in managing governance, compliance, or policy within a complex organisation? Are you passionate about good governance and continuous improvement? If so, we’d love to hear from you.

In this pivotal role within our governance structure, you will lead and develop our corporate governance framework, ensuring we meet all legal, regulatory, and best practice requirements. You’ll have a particular focus on areas such as equalities, Gaelic Language Planning, complaints, and broader organisational compliance.

You’ll bring proven experience in developing and implementing policies, advising senior leaders, and managing statutory responsibilities. Strong communication and interpersonal skills are essential, along with the ability to build effective relationships, offer clear and practical guidance, and work independently. Experience supporting boards or committees, coupled with excellent organisational skills and a sharp attention to detail, will be key to your success.

Working closely with senior leadership and the Board of Trustees, you will provide expert guidance, assurance, and leadership on all matters of compliance. You’ll play a central part in promoting a culture of openness, transparency, and excellence throughout the organisation.

The difference you’ll make

Reporting directly to the Head of the Director General Office, your main duties will include but are not limited to:

– Leading the development, delivery, and enforcement of corporate governance framework including policies, plans, and processes to ensure compliance with legislation and good practice, working closely with relevant departments.
– Acting as the Data Protection Officer (DPO), advising colleagues, and data processors on data protection obligations, monitoring compliance, and handling data subject requests.
– Undertaking the role of Freedom of Information Officer. You will ensure FOI requests are managed in line with legislation, maintaining the publication scheme, and reporting performance information.
– Monitoring changes to legislation, government guidelines, and ethical standards and embedding these into our frameworks.
– Raising awareness and delivering training on data protection, information governance, and compliance across the organisation.
– Providing expert advice and support to colleagues on governance, compliance, and policy development.
– Deputising for the Head of Director General Office as required ensuring continuity by attending meetings and making decisions within delegated authority.
– Supporting the Board of Trustees by arranging meetings, preparing agendas, and taking minutes while ensuring the highest standards of governance are maintained.
– Building, and maintaining strong professional relationships across the organisation and with external partners, supporting a culture of collaboration and trust.
– Providing strategic support to the Leadership Team, including preparing briefing notes and conducting research as needed.
– Represent National Galleries Scotland on external stakeholder groups and forums as required. Acting as the primary liaison with the Scottish Public Services Ombudsman.

Who we are looking for

To succeed in this role, you’ll bring a strong blend of technical knowledge, practical experience, and interpersonal skills. You should have:

– A relevant qualification in corporate governance, or a related field (or equivalent professional experience).
– Proven experience in a governance, compliance, or policy management role within a complex organisation is essential.
– A strong understanding of key legislation and standards, including the General Data Protection Regulation (GDPR), Freedom of Information (Scotland) Act, and equalities legislation are essential.
– Excellent organisational skills with the ability to work independently, manage competing priorities, and meet deadlines.
– Strong analytical and problem-solving skills with keen attention to detail essential.
– Excellent communication and interpersonal skills, with the ability to build positive relationships at all levels, and present with clarity and confidence.
– Experience of arranging meetings, preparing agendas, and taking minutes is preferred.
– Demonstrable ability to offer clear, practical advice and guidance on complex governance and compliance issues is essential.
– Excellent IT skills, with the ability to develop and use IT tools for compliance and information management is essential.

It would also be great if you have:

– Experience acting as a Data Protection Officer and/or Freedom of Information Officer is desirable but not essential.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Monday, 07 July 2025.

Interviews will be held mid to late July 2025. Therefore please check your email for any updates.

Marine Engineer Operations Manager

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer Operations Manager to join our Falkirk Hire Boats team at the Falkirk Wheel. You will manage the FHB Marine Technician and FHB Operatives, ensuring continuity of customer service is maintained to highest degree. The ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet is fundamental to this role.

The role is offered on a permanent basis, and with a starting salary of £34,165 (Band D). Working hours 35 hours per week, on a rota which may include weekends and bank holidays as well as providing additional standby and call out cover.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Lead and motivate a team of Bankside Operations Staff. To include recruitment and selection, performance and development reviews, training and development planning, succession management, absence management, rota management, leading toolbox talks, ensure effective communication of relevant business issues. adhere to set budgets and associated processes. Raise purchase orders in line with organisational processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Meeting the requirements on Planned Preventative Maintenance (PPM). Manage and deliver the winter works programme for the fleet.
Manage the use and maintenance of commercial vehicles, floating plant, and equipment to the required standards.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers. Complying with Scottish Canals Health & Safety policy and defined standards. Undertake risk assessments, investigate, and report incidents, accidents and near misses. Ensure safe use of appropriate equipment, prepare / review Risk Assessments and Method Statements ensuring contents are understood and acted upon through appropriate record keeping system and regular staff meetings.
Ensure compliance with all relevant legislation.
Deliver on franchise agreements.
Organising winter maintenance program of works and boat safety inspections.
Qualifications and knowledge required:

Full UK driving licence
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, Electrical or Marine Engineering
Narrowboat or canal knowledge

Skills and experience required:
Essential

Diesel engine knowledge
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Hydraulic system knowledge
Good communication skills
Excellent customer care skills
Steering & propulsion systems
Eberspacher hydronic heating system
12volt & 240volt system experience
Welding experience
Plumbing knowledge and fault-finding skills
Painting experience.

Desirable

Narrowboat handling skills
Boat master/Helmsman license
Heritage awareness relevant to environment e.g. awareness of effects of invasive vegetation​​​​​​​

Qualities & abilities required:

Work in a clean, tidy and organised manner
Team player
Self-motivated, work on own initiative
Follow procedures and maintain systems
Flexible working / weekend working. On call cover. Holiday cover

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Operations Duty Manager

Join our team as an Operations Duty Manager at The Real Mary King’s Close

Trip advisors No1 Attraction in the UK 2024.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

We are currently looking for a full time Operations Duty Manager to join our team. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has team management experience (supporting a team over 10 team members), duty management experience in a guest facing role and has a friendly attitude towards colleagues and guests.

In return, we will invest in your career. We offer:

Mental health first aiders on site as well as access to 24/7 Employee assistance program
Free breakfast club
Wellness committee – monthly wellness events for team
Continued training for personal development
ASVA passes
Plus additional benefits as part of the Continuum Attractions team…

Contract: 40 hours per week available. Permanent Contract. Weekends & Bank Holidays included.

Salary: £28,000 per annum

A full Job Description can be downloaded from our website.

Project Delivery Manager

JOB PURPOSE
The Fyvie Major Conservation project is an ambitious, long-term vision to protect and enhance this important site with its 800 years of history. Spanning several phases of delivery at its core the project seeks to deliver essential conservation to the built heritage including the A-listed castle and the B-listed, building at risk Old Home Farm. The Fyvie project also aims to make strategic investments in the visitor experience and offering to encourage a landmark destination and support the long-term sustainability of Fyvie. Outreach, engagement and skills training are embedded into the project design and the project also aims to address environmental performance and impacts of Fyvie. This will offset the high consumption demands and deliver tangible strides towards the Trusts climate change ambitions through this signature project.
The project activity therefore spans across building conservation, construction, project management, skills training, natural heritage conservation, historical research, interpretation, engagement and community relations. This post will work directly to the Project Director to assist in ensuring that this complex and exciting initiative will be managed and delivered effectively and to the highest standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Role Overview:
The Project Manager will work alongside and support the Project Director in project planning & scheduling, budget monitoring, project administration, project delivery and progress reporting. This role ensures that tasks are completed on time, within budget, and to the required quality standards. The role will also lead on delivery of smaller packages of work within the project programme, and leading on critical aspects of the project delivery with oversight from the Project Director.

Responsibilities:
• Lead in co-ordination and management of the Fyvie Major Conservation Project through production and maintenance of project schedules and timelines, ensuring milestones are tracked and resources are dynamically monitored, available and always adequate.
• Lead on design and delivery for identified packages of work under the project programme including specifications, procurement, cost control, quality assurance, operational mitigation and contractor management of on-site works.
• Coordinate team members and compile monthly progress reports, including review of project spend against budgets including reporting to external grant funders as required.
• Establish a process and culture of continual evaluation through data collection, milestone reviews by monitoring project performance using appropriate systems, tools, and techniques.
• Deputise for the Project Director in co-ordination and management of the Fyvie Major Conservation project, including standing in for the Project Director to attend meetings as requested with subsequent reporting.
• Support the Project Director in project development and contribute to project proposals.
• Lead on liaison with Internal Finance team to ensure Purchase Orders are set up and invoices are processed timeously, including administration and reporting of the budget tracker.
• Liaison with internal Legal and Procurement Teams for production of contract documentation including appointment of contractors and review of Risk Assessment Method Statements and other contractor H&S, legal and insurance documentation.
• Organise project meetings, prepare agendas, presentations and document meeting minutes and actions.
• Establish and maintain the project administration platform (SharePoint) ensuring all records and documentation is up to date.
• Gather data and monitor project performance using appropriate systems, tools, and techniques.
• Maintain the project action tracker, risk and issues log. Identify and escalate issues and risks to the Project Director as required.
• Track resource availability and update schedules accordingly.
• Assist in the continual evaluation of the project through data collection, milestone reviews and reporting.
• Lead, support and participate in internal and external working groups. This includes internal and external stakeholder communications management and supporting community engagement activity.
• Support partnership working and the delivery of education, training and outreach activity.
• Ensure that all works are planned and delivered in accordance with statutory, contractual and health and safety requirements. This includes but is not limited to internal policies, Planning, Listed Building and Building Warrant, H&S regulation including CDM, contractual terms, environmental monitoring and compliance, DDA and insurers’ requirements.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
• Bachelor’s degree in Architecture, Building Surveying, Project Management, Heritage, Conservation or a related field.
• PRINCE 2 or Project Management Professional (RICS), Institute of Project Management or equivalent experience

Experience
Essential
• Comprehensive understanding of project management, project coordination or a similar role.
• Demonstrable experience in historic building conservation, cultural heritage, design history, architecture or related disciplines
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills, constructively challenging thinking where appropriate.
• Experience with budgeting and financial reporting.
• Attention to detail and problem-solving abilities, working collaboratively to develop creative strategies and solutions.
• Ability to work independently, use own initiative, be proactive and creative
• Demonstrable use of project management Frameworks including proficiency with MS Office 365 applications and project management software (e.g., MS Project, Primavera P6).
• Understanding of the application of relevant legislation and regulation.
• A high level of Health & Safety awareness.
• Experience of supervising consultants and contractors.
• Experience of managing competitive procurement processes.
• The ability to lead and work in multi-disciplined teams, respecting the expertise of others and actively promoting strong working relationships with colleagues.

Desirable
• Awareness of Scottish history and baronial architecture
• Experience of public sector procurement processes
• Experience of writing briefs and of reviewing tender documentation
• Experience of public speaking and in-person presentations
• Ability to build and manage effective and productive stakeholder and partnership relations
• Experience of working in the charitable sector
• Experience of working with external grant funding bodies or private donors
• An empathy with the aims, ethos and policies of the National Trust for Scotland

Competencies:
• Planning and Organising: efficiently prioritise tasks and manage time effectively
• Team Collaboration: work effectively within a team, fostering a collaborative environment
• Communication: clearly convey information and ideas through a variety of channels
• Analytical Thinking: analyse information and use logic to address work-related issues and problems
• Adaptability: adjust to changing priorities and project requirements
• Creativity: ability to bring effective fresh thinking and innovation to all processes

DIMENSIONS AND SCOPE OF JOB

Scale
• This role will focus on the needs of the Fyvie Major Conservation project. As such, this requires frequent attendance on site at Fyvie. Occasional travel may be required within the North East of Aberdeenshire for site visits and partner meetings with very occasional travel to Edinburgh or Glasgow for Trust internal meetings or design team reviews.

People Management
• Although the role has no direct employee reports, it may be involved in working with project related apprenticeships, fixed term posts, volunteers and community groups.
• The role will also be required to liaise with external stakeholders, partners and interested parties to represent the Fyvie Major Conservation project.

Finance Management
 The role is not a direct budget holder however will be responsible for expenditure and cost control of delegated funds from the Fyvie Major Conservation project budget.
 The role will work closely with the Project Director and regional Business Manager to ensure that all financial systems and transactions are accurate, timeous and validated.
 The role will be responsible for compilation and administration of project financial reports.

Tools / equipment / systems
 Use of Microsoft 365 suit in particular – Word, Outlook, Excel, One Drive, Sharepoint, Powerpoint or equivalent
 User of finance system to process purchase orders and invoices.
 Must hold a current valid UK driving licence with access to a vehicle and be happy to travel.

Lalique Boutique/ Retail Specialist

We are looking for a dynamic, customer focused Lalique Boutique/ Retail Specialist to join our team at the Lalique Boutique, the only one of its kind in Scotland.

The Lalique Boutique is located at The Glenturret Distillery, Scotland’s Oldest Working Distillery, owned in partnership with Lalique, one of the world’s truly great luxury brands and based in an incredibly beautiful location. We will never forget our heritage, values and artisanal methods, yet we look to the future through innovation, and industry-leading practices in an inclusive, progressive, and highly spirited working environment.

This is a unique luxury Scottish brand, with the hospitality business comprising of the Two MICHELIN Star Lalique Restaurant, a busy tourist attraction and Aberturret Estate House. We are a forward-thinking, fast-growing business with ambitious expansion and global business growth plans.

You will report to the Operations Manager and will be responsible for the daily running of the Lalique Boutique/ whisky shop, including serving clients and promoting and selling the Lalique/ Glenturret brand, driving sales performance across all retail channels and delivering on departmental sales objectives. This includes liaising with our concession partner Lalique in London, marketing the boutique/ whisky shop to increase awareness as well as reporting sales figures and stock levels to Lalique & Glenturret.

About you:
This role is suitable for someone who is passionate about luxury retail and whisky, possesses excellent communication, organisational and people skills with strong supervisory and customer management abilities.

You are highly motivated, enthusiastic and energetic and have exceptional customer service skills and a keen eye for attention to detail.

Exemplary communication and time management skills, flexibility and proactivity as well as a friendly and solution-focused attitude are imperative.

You’re passionate about Lalique and The Glenturret Brand and possess the confidence to engage with customers, communicating features and benefits of merchandise whilst applying suggestive selling techniques to appeal to the customer’s needs and ultimately generate sales.

Proven work experience in a luxury retail/ boutique setting as well as cash-handling/ cash-up procedures and inventory management is essential.

What is on offer for you!
• Fantastic career and development prospects
• 37 days holiday per year (Pro rata)
• Double matched workplace pension
• Death in service assurance
• Generous on-site discounts within The Glenturret gift shop, The Lalique Boutique and The Lalique Restaurant
• Retail Commission Scheme
• Free onsite parking
• Cycle to work scheme
• Discount on gym membership
• Access to the Glenturret Branded Portal offering external discounts in numerous retailers, travel, entertainment, fashion, health and beauty, food, and drink
• Access to an employee assistance programme
• Use of the Association of Scottish Visitor Attraction membership cards (ASVA)

We are working hard to understand our organisation better and to foster a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge and expertise. By having greater diversity, we believe that we will be a stronger and better organisation and ultimately will be able to inspire more futures. We therefore welcome applications from those who bring difference.

Guest Services Team Member (With Duty Manager Shifts)

Join our team as a Guest Services Team Member at the Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one. Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

As part of our guest experience you will deliver a short piece of scripted content to our guests. You should have experience of engaging with an audience, providing outstanding guest service and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Permanent Contract

Hours: You will be available to work 40 hours in our peak season and we will have between 20-30 hours of work available out of peak. Weekends & Bank Holidays included.

Salary: £12.60 per hour

Additional Opportunity – Duty Manager Shifts: If you have previous management experience please state so on your application – we are looking for a Designate Duty Manager. This is an additional responsibility to the Guest Services role. You would be trained as a Duty Manager and on the shifts you are Duty Manager you will be paid an enhanced rate of £13.60 per hour.

We look forward to reviewing your application!

Head of Building Services

Reports to: Director of Corporate Services

Hours: Full time (37.5hrs/week), permanent. Standard working hours are 09:00 – 17:30 Monday – Friday. Weekend work where required

Salary: £42,000 – £50,000 DOE

Dynamic Earth, Edinburgh’s Science Centre & Planetarium, is a national educational charity with a mission of empowering everyone with understanding and empathy for the Earth. We deliver this mission through our exhibition, planetarium and through our learning and engagement programmes in Edinburgh and nationally across Scotland. We have recently published a new 10-year strategic plan – From Beginning to Mend – with a series of strategic priorities including delivering outstanding science engagement and reaching more people in more ways.

Role Purpose:

Reporting to the Director of Corporate Services, this role will manage and coordinate all activities across Maintenance, Technical, Security and Cleaning as well as being the organisational lead for Health & Safety.

Duties and Responsibilities:

Health & Safety – Be the organisational lead for Health and Safety attending quarterly committee meetings. Conduct Health and Safety inductions, training, reporting and compliance checks. Audit departmental risk assessments and health and safety procedures. Act as point of contact for all H&S activities.

Support Building Services Departments – Work with the Security Supervisor, Cleaning, Maintenance & Technical Managers to ensure that the services provided by the departments are efficient and effective in delivering high standards throughout the centre at all times.

Training & Development – Support, develop and up-skill all teams within the Building Services department. Chair Bi-Weekly Building Services Meetings to ensure all departments are kept up to date with any ongoing activities

Budgeting – Monitor and oversee all Building Services expenditure and budgets. Respond and reprioritise expenditure as required.

Building Maintenance & Compliance – Monitor building repairs, maintenance and compliance requirements and report issues to Leadership.

Green Committee – Attend and support committee meetings to assist the organisation in achieving its environmental sustainability goals.

Essential skills

IOSH Managing Safely – You will have qualifications in Health & Safety

Building Experience – Strong knowledge of the operation, control and maintenance of building services plant and systems (HVAC/ MEP)

People management – You will have 3+ years as an effective as a line manager, ensuring colleagues are well supported, trained, motivated and maximising their potential on our behalf.

Martyn’s Law – Hold a working knowledge of Martyn’s Law and apply to our venue.
Budget management – You have experience monitoring budgets and managing delivery against defined budgetary levels.

Eye for detail – You will be professionally curious and always bringing a critical eye to every aspect of the building and our operations within it.

Belief in our Values and associated behaviours – We are proud to see Passion, Caring and Inclusive as three cross-cutting Values. You will bring these Values to life and encourage your colleagues to share them too to build a strong common culture.

Desirable skills

NEBOSH – National General Certificate in Occupational Health & Safety

Trade Qualification – Be mechanically or electrically qualified or hold other relevant trade qualification

Passion for Dynamic Earth – We are keen for colleagues to value the public purpose of the Charity and be supportive of From Beginning to Mend, our ten-year strategy.

Belief in the importance of STEM – We are keen for colleagues to see science skills as the gateway to careers for the young learners we support, and for STEM to be a brilliant way to ensure Scotland has the skills to drive an effective society and economy.

Desire to build a professional network – We are keen for you to visit other attractions, know market trends and build a strong peer network where you can learn from others, and share knowledge too.

To apply please send a CV and cover letter to peopleandculture@dynamicearth.org.uk

Deadline for applications is 5pm on 11th July 2025

Marine Engineer

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking, and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener, and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer to join our Destinations team in Falkirk. You will report to the FHB Marine Mechanic/Operations Manager. Ensuring continuity of customer service is maintained to highest degree. Fundamental to this role is the ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet.

The role is offered on a permanent post based in Falkirk at The Falkirk Wheel. You will work on a rota which will include weekends and bank holidays as well as providing additional standby and call out cover. With a starting salary of £30,069 (Band C) with a variable hours allowance of 11.25% and outdoor working allowance £850 per annum.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Work closely alongside the FHB Marine Mechanic/Operations Manager, supporting them and motivating a team of Bankside Operations Staff. Leading toolbox talks, ensure effective communication of relevant business issues, adhere to set budgets and associated processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Support FHB Marine Mechanic/Operations Manager with delivery of the winter works programme for the fleet.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers.
Support with delivering on franchise agreements.
Assist organising winter maintenance program of works and boat safety inspections.

Qualifications and knowledge required:

Full UK driving licence.
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, electrical, or marine engineering.
Diesel engine knowledge.
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Follow procedures and maintain systems.
Painting experience.
12volt & 240volt system experience.
Plumbing Knowledge and fault-finding skills, preferred.
Hydraulic system knowledge, preferred.
Steering & propulsion systems, preferred.

Skills and experience required:

Self-motivated, work on own initiative
Team player, good communication skills
Excellent customer care skills.

Qualities & abilities required:

Flexible working / weekend working. On call cover. Holiday cover
Work in a clean, tidy, and organised manner.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE

To provide operational delivery of the visitor experience and supervision in the Food & Beverage department at Fyvie Castle and on-site Events in line with the Trust’s policies. Delivering Performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and with delegated responsibility for catering duty management is very often the face of the Trust to visitors. As such directly influences public perceptions of the Trust and is significant to developing and maintaining the property’s reputation.
This role requires weekend working and at times may require the post holder to work evenings to cover events.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure excellent customer/visitor experience. This includes supervision of:
Catering Operation
 Lead with menu development and the preparation and presentation of a high-quality food and drink offer.
 Ensure compliance with health and safety, food hygiene, food allergen, licensing and environmental health standards, completing all related record-keeping.
 Assist with food led events throughout the year to support over all business goals.
Visitor experience
 Offer excellent customer service and ensure all members of the team do the same.
 Support property-wide targets for completion of visitor surveys to understand more about our visitors.
 Act as one of our duty management team, responsible for ensuring a safe and smooth visitor operation, opening/closing the visitor attraction, addressing issues, emergency procedure and providing relief cover, as required.

Line management of Visitor Services Assistants – Food and Beverage
 Duty management responsibility includes opening and closing of all on-site facilities.
 Ensure the property social account is managed to generate interest and help drive visitor engagement.
 Support the informal learning and community engagement and outreach programme.
 Security of the Property.
 Ensuring the completion of cash/till reconciliation.
 End of week reports and reconciliation.
 Ensure health and safety procedures, emergency procedures, and environmental procedures are followed.
 Deputising for the Visitor Services Manager on-site and off-site as required.
 Recruitment; induction; development; and management of all Food and beverage visitor services employees and volunteers. Ensuring that they understand role responsibilities and are equipped to fulfill the role to the standards required.
 Ensure the team feel valued, respected, motivated and supported.
 Supervising the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through induction, training, task-setting and coaching on front and back of house.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health and Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and/or responsibility for specific activities.
 Previous event coordination/management experience.
 Excellent customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport and full Driving License.

Desirable
 Food and Hygiene Qualification.
 Current First Aid certification.
 A formal qualification in Catering, Hospitality, Tourism or Event Management.
 Barista trained.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.

 
DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving the catering budget together with the F&B Manager.
 Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective catering operation.
 Supervise daily café till operations and perform end-of-day income reconciliation.
 Assist the F&B Manager with menu costing and stock-taking.
 Supervise active record-keeping in line with Environmental Health requirements

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped commercial catering kitchens.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

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