Full Time

Food and Beverage Assistant

Glasgow Science Centre is a Scottish Charity and a unique 5-star visitor attraction with a vision for a Scotland where all people feel empowered through learning and engagement with science to make positive differences in their lives, communities and society.

Our mission is to inspire people of all ages to explore and understand the world around them, and to discover and enjoy science. We have been delivering interactive science experiences to schools, families, and community audiences for over 20 years, in-house, online and through outreach and we are dedicated to raising awareness of the importance of science to our nation’s wellbeing, economy, and society.

ABOUT THE ROLE

Glasgow Science Centre are recruiting for a Food and Beverage Assistant to work within our Food and Beverage Team you will deliver a offer a fun, safe and welcoming environment to all visitors whilst supporting the smooth running of the food & beverage department. You will work across all F&B operations including Taste Cafe, IMAX Cafe and Corporate Events. You will also support Customer Service and Science Operations teams as and when required to meet operational needs and enhance the overall customer experience.

We are looking for someone who will be responsible for delivering friendly and helpful customer service within all catering outlets at Glasgow Science Centre (GSC). Work as part of a team to ensure 5-star customer service delivery, following all Health and Safety guidelines and carry out transactions quickly and accurately within guidelines.

We are looking for someone who has excellent interpersonal and communication skills and can display an inclusive approach while working with a range of people.

If this sounds like you, and you are passionate about GSC’s mission and values, then we would like to hear from you.

APPLICATION DETAILS

Please find full job description and details of how to apply on the Jobs and Volunteering section of the Glasgow Science Centre website.

We are equal opportunities employer and welcome applications from people of all backgrounds.

The closing date for applications is, Thursday 30th May 2024 at Noon.

Visitor Services Supervisor – Retail & Admissions

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, Retail and Admissions, (including ordering, merchandising, stock control & sales targets)
• Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests. Ensuring the highest level of customer care at all times.
• Maximising space productivity by perpetually reviewing & increasing/decreasing the space allocated to retail products in order to optimise retail income.
• Overseeing and ensuring that the sale of alcohol legislation is adhered to.
• Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
• Duty management and oversight/maintenance of the property
• Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required
• Functions, Events, and Catering when acting as Duty Manager
• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
• Ensure the property social media is managed to generate interest, engagement and help drive visitors.
• Security of the Property.
• Health & Safety procedures, emergency procedures, and environmental procedures.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.
• In accordance with the property’s procedures, sharing in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm.
• Embracing all organisational training required to be taken as part of the role.
Any other reasonable duty where this relates to retail, admissions or visitor experience at the property.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE:
Qualifications
• No formal educational qualification required (but see “Experience” below);
• A full, clean driving license for driving in the UK.

Housekeeper (Rosebank)

Do you have a passion for cleanliness, presentation and maintaining high standards?…

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Setting the Scene…

The revival of the Rosebank Distillery, located in the heart of Falkirk, is well and truly underway and we’re very proud of the results.

Once revered by whisky connoisseurs the world over as the ‘King of the Lowlands’, we (Ian Macleod Distillers) were thrilled to acquire the Rosebank site and brand back in 2017, following its previous closure in 1993. Promising to breathe new life into the Distillery and honour it’s unique production technique, we have put significant investment into reviving the Distillery to its former glory.

In the summer of 2023, we were delighted that our Production team were able to gain access to the Distillery, and for the first time in 30 years’, the stills were fired up and we were producing Rosebank again – a very special moment for us indeed!

With the final construction work and the finishing touches in our Brand Home (visitor attraction) now nearing completion, we have our sights set on our next major milestone… opening the doors and welcoming visitors into this iconic Distillery from Summer 2024 – a very exciting time for both us and the local community in Falkirk!

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Our Opportunity…

As we continue our final preparations for the full site opening this summer, we are now looking to recruit an additional housekeeper for our team, who will join us at this very exciting time in our journey!

We are very proud of the work we have done to revive Rosebank and are committed to providing exceptional visitor experiences. Our Housekeeping team play a vital role in this by ensuring our Distillery is immaculately clean and well presented at all times.

If you are someone who is passionate about cleanliness, presentation and maintaining high standards, then this could be the perfect role for you…

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Who We Are Looking For…

Our ideal candidate would be someone who is efficient, can use their own initiative whilst also working as part of a team to achieve common goals, has a positive work attitude, displays strong attention to detail and dedication. In addition, a warm and friendly personality will fit in well amongst the team.

We are looking for candidates who can be flexible in their availability and live within a commutable distance to the distillery. We are open 7-days per week meaning weekend cover is required, however, it is our intention to rotate our Housekeeping team to provide fairness whilst covering our operational requirements. At present, we anticipate our Housekeepers will be scheduled 6.30am-12.30pm to ensure the distillery is clean and ready to welcome visitors for the day ahead. As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who can be flexible in their approach.

In terms of the day to day role activities, our Housekeeping team are responsible for maintaining the cleanliness and presentation across our site including our visitor and production areas, retail shop, tasting rooms, meeting rooms, back office areas and kitchens, as well as staff and visitor toilet facilities – given Rosebank is an impressive and large scale site this is no mean feat! A copy of the full job profile is included below for reference.

Previous experience in a similar role to ours would be beneficial but not essential as full training will be provided. Candidates must however be over 18 due to the nature of our industry and have existing proof of eligibility to live and work in the UK.

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What We Will Provide You…

With a highly competitive hourly rate of £12.60, we offer successful candidates a permanent job opportunity and a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

For this particular opportunity, we are looking for someone to join us on a ‘5 from 7’ day basis, working the equivalent of 30 hours per week (we would however be open to consider 2 part-time colleagues to accommodate these hours). Your preference of full or part time can be noted within your application and for candidates invited to interview, your individual preferences will be discussed further, however, in line with our current anticipated business needs, we are looking for candidates who can commit to a 6.30am-12.30pm working day. From time to time, there may be a requirement to work additional hours, for example, to cover annual leave.

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Additional Information…

Rosebank is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

Tour Guide

Organisation: Muckle Brig Ltd
Location: Lind & Lime Gin Distillery, Leith, Edinburgh

JOB DESCRIPTION
Post: Lind & Lime Tour Guide (& occasional Port of Leith Whisky Distillery)
Full Time: 40hrs per week
Monday to Sunday 11:30am to 8pm plus 1 Port of Leith Distillery day
Reporting to: Visitor Experience Duty Manager

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

2023 was a very exciting year at Muckle Brig as we finally opened our new Port of Leith whisky Distillery, quickly becoming a major new tourism destination in Edinburgh. From a single person in a garden shed, our company has grown to include multiple sites, brands and a team of 60 (and growing) passionate and talented individuals.
We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2024 isn’t slowing down, and as we continue to grow our brands and business, it’s time to grow our team.

The role:
Due to an internal promotion we’re looking for a passionate, super friendly, outgoing, and enthusiastic Tour Guide with excellent multi-tasking skills to join our whisky, gin and people-loving Visitor Experience Team.

As a Lind & Lime Tour Guide you will be the face of our Gin Distillery, leading our guests through our Tour Experience, tasting, bottling, cocktail making and so much more.

Lind & Lime is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distillery.

Duties include:
• Welcome and orientate guests
• Dynamic storytelling – providing the historical stories behind our gin, bottles and botanicals, facts about our still and how it works, demonstrating the mini-bottling and labelling process and assisting guests to bottle and label their own mini, finishing with cocktail making at the Lind & Lime Bar
• Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment
• Ongoing cleanliness and presentability of the tour area
• Assisting with guests needs as required to ensure an excellent experience
• Assisting with Private Tours and Events on an ad hoc basis
• Retail shifts on rotation in our LEXCO Shop
• Weekly and monthly stock takes across Tour and Retail stock
• Fulfilling online retail orders for collection and posting
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO, our export company
• Following our Health & Safety, COSHH, Organic and Food Hygiene policies
• You may be required to work at other Muckle Brig locations when appropriate
• Other tasks as required

Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach with the ability to adapt to any situation. You can create a fabulous atmosphere for groups large and small. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience. Regular training and coaching provided.

• Enthusiastic and confident, warm, friendly with plenty of energy
• Positive, can-do attitude
• Previous presenting and bar experience would be advantageous
• Fluency in a foreign language would be advantageous but not essential
• Previous retail experience would be advantageous but not essential

SALARY & BENEFITS
• Company discretionary annual bonus scheme.
• 20 days holidays per year + public holidays.
• Employee discount scheme.
• Employee cask programme, share trust and bonus incentives.
• Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Cafe Assistant

Our café has one of the best views in the town! Because of this, we welcome hundreds
of people a week to our café and you’ll have a vitally important role to play. You’ll help
the catering team to deliver high quality service and you’ll work hard to ensure that our visitors have a fantastic experience.

You will provide a warm welcome and must have a helpful attitude. You’ll quickly
develop an understanding of all our products and ingredients and be able to promote
the café’s special offers. Alongside other team members, staff keep the café clean, up to our high standard, as well as serving customers quickly, efficiently and promoting our Charity while doing so.

Principal duties
• To serve food efficiently from our kitchen, always ensuring friendly customer
interaction.
• Be knowledgeable about the products and special offers available.
• Follow the opening and closing procedures.
• Ensure all counters and displays are always clean and fully stocked.
• Ensure all equipment is fully operational.
• Ensure Seabird Café facilities are clean and of a high quality at all times including
tables, chairs, highchairs, and condiments.
• To keep the dishwashing area working smoothly.
• To assist in the acceptance of stock deliveries and storage.
• To process all till transactions accurately.
• To assist with cashing-up procedures to ensure daily takings are handled
securely.
• Observe all Health & Safety/ Environmental policies and procedures.
• To take an interest in and promote the work of our Charity, including our
Discovery Experience, Gift Shop, Events, and membership to customers.
• Carry out any other relevant duty as directed by the line manager that is within
the competence of the post holder.
Skills and experience
• A customer-focused attitude.
• Ability to achieve excellent results under pressure.
• Consistent delivery of a high-quality visitor experience.
• The ability to work on your own initiative and as part of a team.
• Proficient verbal and written communication skills.
• Basic maths skills.
• Attention to detail.
• Ability to prioritise your work.

Desirable skills
• An interest in Scotland’s marine and coastal environment
• An awareness of and alignment with environmental sustainability principles and practice.

Cafe Supervisor (Temporary for 6 Months)

JOB PURPOSE: To provide an outstanding café experience at Café North.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

· To provide excellent customer care to all visitors and staff with an enthusiastic and visitor focused attitude, both individually and through the whole team.

· To supervise café staff.

· To ensure that all café produce is correctly stored with appropriate record recording.

· To assist with menu compilation and undertake ordering of produce for the café to ensure good profit margins, and to keep waste to a minimum.

· To ensure that all income is correctly accounted for

· To ensure that all training and record keeping is up to date and adhered to by the café team, using the “Cooksafe” system.

· To ensure excellent stock rotation is adhered to, and food is correctly labelled with “use by” dates.

· To ensure that all work activities are carried out safely in accordance with health and safety procedures and Food Hygiene stipulations.

· To act as the public face of Highlife Highland and implement the Highlife Highland role model behaviours.

· To be solution focused and respond to feedback professionally.

· To look for opportunities to add value to our visitor’s experience.

· To work on a rota basis including weekend and bank holiday, and to rota café staff accordingly.

· To ensure that all café timesheets are accurately filled in

· To ensure cleanliness of the café and kitchen area is maintained to a high standard.

· To support the immediate and wider teams within the museum and assist with the activities and events program.

35 hours April- September – 24.50 hours October-March

See link for application form and further information.

Grounds Maintenance Operator

Thank you for your interest in the post of Grounds
Maintenance Operator with Historic Environment
Scotland based at Dirleton Castle Depot. This is a
permanent and pensionable appointment.
You will be responsible for the conservation and
maintenance of the Dirleton Castle Garden and
other Historic Scotland monuments within the
South Region with specific focus on carrying out
grounds maintenance duties in the East Lothian
region.

Steward

Thank you for your interest in the post of Steward with Historic Environment Scotland, based at Iona Abbey and Nunnery. This is a permanent and pensionable appointment.

Our steward role ensures delivery of the highest standards of visitor experience at Iona Abbey and Nunnery working across all areas, including in the shop, admissions area and outside, with delivery of guided tours a core part of the role.
Your role of steward sits within the Central West district, you will be actively involved in work which supports providing the best experience for our visitors – ranging from: greeting our visitors, carrying out cleaning and grounds maintenance duties, selling admission tickets or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base. You will be part of a team working in the monument.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Iona Abbey is open seven days a week in summer and six days in winter and you will work five days out of seven on a rolling rota. This will include weekend and public holiday working. Outdoor working will be required at times, for example when leading guided tours. This role is year round – full time April to September on summer hours (5 days of 7 hours) and part time October to March on winter hours (3 days of 5.7 hours).

Apprentice Gardener

Thank you for your interest in the post of Apprentice Gardener – Edzell Castle with Historic Environment Scotland, based at Edzell Castle, Edzell, DD9 7UE. This is a four-year fixed term and pensionable appointment.

The Edzell Castle monument conservation unit consists of one full time Gardener who is responsible for the upkeep of the walled garden and the grounds around the Castle. The Gardener is managed by the Works Manager at Arbroath Abbey where there are three Stonemasons and one Gardener. You may be asked to work at both Edzell Castle and Arbroath Abbey from time to time. As part of your apprenticeship, you will be expected to spend time away from your normal place of work or on college placements and through relevant work placements across Scotland – please note that work placements may mean spending time away from home.

You will undergo a four-year apprenticeship and attend Dundee and Angus College once a week at Kingsway Campus, Old Glamis Road, Dundee, DD3 8LE at where you will learn all aspects of horticulture and grounds maintenance within a historic landscape.
• Attend college and gain Horticulture SVQ at SCQF Level 5.
• Assist the Gardeners and learn about the maintenance of the formal garden at Edzell Castle. This will include weeding, planting, mulching and the propagation of plants utilising the onsite greenhouse.
• You will be expected to study the various plants that are grown and recognise them to have the ability to pass on the information to anyone who enquires.
• Assist in the maintenance of the fine lawns, undertaking mowing, scarifying, aerating, application of herbicides and fertilisers.
• Use and maintain tools, equipment and machinery such as petrol driven ride-on mowers, pedestrian mowers, strimmer’s and hedge cutters.

Plumber

Thank you for your interest in the post of Plumber with Historic Environment Scotland, based at Edinburgh Castle within the Edinburgh Region. This is a permanent and pensionable appointment.

You will help ensure the day-to-day maintenance of hot and cold-water services within the Edinburgh Region, carry out maintenance on drainage, rhones and cast-iron systems and daily checks of public toilets prior to opening. The applicant will be an integral part of the Monument Conservation Unit (MCU) Team, who deliver the annual programme of works and provide support to the Visitor & Community Team ensuring that Edinburgh Regions buildings are maintained to a five-star level.

Cafe Manager

Purpose of Post:
The management of all functions of the café operation at Maryhill Burgh Halls including management of staff, resources, business development, good food, quality standards and supporting the ethos of exceptional employment opportunities for local people.

We are looking for a dynamic experienced Cafe Manager to help deliver the successful running of the operation. We seek someone with strong catering management experience, food production skills, commercial attitude and behaviours, great customer service skills and experience of working within a vibrant, creative environment. They will also have a strong value base that promotes training and development. Experience of working with volunteers and people with training needs will be advantageous.

The key elements of the role are:

· Food preparation and planning responsibilities

· Resource management – people, product and other resources

· Systems and processes – responsibilities for development and ongoing management

· Development of event catering opportunities

· Development of food elements of community engagement programmes

To apply for this position please send your CV (no more than 4 sides of A4) and a covering statement stating your suitability for the role. Please send to recruitment@mbht.org.uk by 11pm on Sunday 2nd June 2024.

Please download a detailed job description and the person specification on mbht.org.uk/vacancies.

HES/24/094 Monument Manager Glasgow Cathedral

Thank you for your interest in the post of Monument Manager with Historic Environment Scotland, based at Glasgow Cathedral. This is a permanent pensionable appointment.

This is an exciting opportunity to take on a leadership role at one of our busiest sites. Glasgow Cathedral is the most complete medieval cathedral on the Scottish mainland- built in the 1100s, the Cathedral drew countless pilgrims to the shrine of St Mungo. Today, the Cathedral receives almost 500,000 visitors per year, and is situated within the historic precinct- operating closely alongside a host of other heritage attractions.

The post holder will be responsible for managing a team of 10+ stewards to deliver the highest standards of visitor experience at Glasgow Cathedral – working across all areas, including in the shop and welcome space with delivery of an outstanding visitor experience forming a core part of the role. The post holder will also be the on-site face of HES, and the ability to build positive working relationships with Church of Scotland and other partners will be critical.