Full Time

V&A Dundee is looking for an exceptional candidate to lead its Learning and Civic Partnerships programme. This role has a strong focus on the positive impact that V&A Dundee and design can have by developing strong relationships with residents and communities, including those who currently visit the museum and those who don’t. The ideal candidate will be a creative, collaborative and experienced individual with deep knowledge of design, education, learning, equalities, community liaison, civic engagement and museums, with outstanding people and partnership skills. This is a very exciting opportunity to join the team at V&A Dundee – Scotland’s design museum – with our mission to inspire and empower through design. 

Learning is at the heart of V&A Dundee, from the dynamic pre-opening engagement programme, to the nationwide schools programme and in-museum events, with over 2000 events and projects delivered and over 270,000 engagements in our first few years, creating impactful design experiences, changing lives and contributing to local and national outcomes.

This appointment comes as we look to develop a new civic and learning strategy, as well as reimagining the Scottish Design Galleries as we head toward the museum’s first decade in 2028. We are looking for someone with a passion for people and community, who can develop and deliver an inspiring, innovative and strategic programme that generates joy, curiosity, positive social impact and champions design and designers. 

The Head of Learning and Civic Partnerships has a central position in the organisation which seeks to deepen its role and reach in Dundee and across Scotland, and across the world, as part of the V&A family of museums.

V&A Dundee is a young, remarkable and unique organisation, full of possibilities to develop further. This is a very exciting opportunity to join us here at Scotland’s design museum and with people across the city of Dundee, firing imaginations and sparking curiosity in design.

Role Profile:

This role is responsible overall for the development, delivery and evaluation of the Learning and Civic Partnerships programme, including leading a team to fulfil V&A Dundee’s vision and to achieve its strategic priorities. The role will have the opportunity to develop long-term strategic plans, driving the Learning and Civic Partnerships programme across the building, plaza, city and beyond. The post holder will work collaboratively across teams to consider holistic visitor and audience experience to support V&A Dundee’s ambition to reach the broadest audience possible. This role will contribute directly to the strategic development of the wider programme which fulfils and builds upon the vision and mission for V&A Dundee. The post holder will form part of the Programme management team which comprises the Programme Director, Head of Design Research, Head of Exhibitions, Head of Learning and Civic Partnerships and Head of Production who collectively ensure the coherent running of all Programme deliverables and resources.

The post holder will be creative, dynamic, collaborative and experienced with a deep passion and knowledge of education, co-production, design and museums. They will understand the pivotal role that learning programmes and museums play in terms of their cultural, civic, social and economic influence, and their unique role in leading positive social change. The successful candidate will have significant experience of delivering participatory learning programme, of extending reach and relevance a track record of collaborative practise and exceptional stakeholder relationships. With a clear understanding of the barriers for many in accessing museums, the post holder will bring their experience and innovative expertise to address these in their work.

To view our full job advert and recruitment pack please click view on website below.

Full-time, Permanent
Salary £27,363 – £28,491 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

We have a rare opportunity to join our dedicated team of Events professionals. You will support in the delivery of event experiences across all our amazing Galleries based in the heart of Edinburgh.

If you have experience working in a public facing role within events, sales, admin, or hospitality providing exceptional customer service we want to hear from you. You will have a confident, outgoing personality and enjoy connecting with people.

You will thrive working in a team and either be looking for your first step into Events or to progress your Events career. A positive attitude, self-motivation, and a willingness to learn new skills are more important than experience. However, you must have excellent administrative and organisational skills with a keen eye for detail.

In Events we have a strong team culture where you would be welcomed and supported. We have a friendly and professional working environment where continuous improvement is encouraged.

The difference you’ll make

Reporting to the Hospitality and Events Manager your responsibilities will include:

– Assisting with administrative tasks associated with event planning and running of events.
– Monitoring the Events inbox, directing enquiries where required.
– Updating the events calendar and lists to ensure they are accurate.
– Assisting with providing proposals for clients, including fees, suitable contractors for use at events and providing quotes for associated event costs.
– Showing clients around the gallery venues, presenting options and discussing event arrangements, issuing written confirmation of bookings, agreements and invoices.
– Managing the centralised events diary and circulating details of events bookings to relevant parties.
– Providing hands-on assistance at evening events when required, overseeing all arrangements are carried out safely, efficiently and at no risk to the Galleries.
– Assisting the Events team by producing schedules for each event as well as overseeing events, in liaison with clients and relevant Gallery staff.
– Attending Event meetings, producing agendas, taking minutes and producing action points.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Efficient administrative skills and meticulous attention to detail.
– Previous experience of working in a public facing role within events, sales, admin, or hospitality providing exceptional customer service
– Proven IT skills and aptitude as well as experience with database maintenance.
– Excellent organisational and time management skills.
– Outstanding interpersonal skills enabling you to engage with people to provide information and deliver events.
– Team player with ability to work collaboratively.
– Calm and efficient, and reliable under pressure.
– Willingness to work flexible hours from time to time, including unsocial hours particularly at events.

It would also be great if you have:

– Some experience in professional event organisation.
– An informed interest in culture and visual arts.
– Some knowledge of the museums and galleries sector.

Please apply directly via our careers portal.

The closing date for completed applications is 12 noon on Monday, 01 July 2024.

Full Time Permanent Position, Year-Round Work, Pay above the Real Living Wage, Accommodation available
You must have a UK Work Visa

We would love to hear from you if you are kind, willing to learn, looking for long term, full-time, and live within daily travelling distance of Grandtully or are able to relocate. Come and be part of a unique team of colleagues selling world-class chocolates and serving diverse customers in a beautiful and friendly atmosphere. If you yearn for a positive work environment, enjoy variety in your routine and like to develop new skills and capacities, this is a chance to become a part of a skilled team and Four-Star family business.

BENEFITS OF WORKING HERE: Excellent rates of pay and bonus scheme. We can offer accommodation. Being part of a socially safe work environment free from backbiting and gossip. Working with a fun, supportive and kind team; Consideration of family needs, studies and other work; Good training and upgrading of your service skills and capacities. Our team includes people with many years of retail and food service experience as well as those starting out in the world of work for the first time. New team members are trained and accompanied until they are confident in their ability to carry out all tasks. Living and working in beautiful Highland Perthshire!

WHO WE’RE LOOKING FOR: Someone who enjoys both the elegant details of luxury retail and offering the warmth of genuine hospitality to provide customer service at a world-class standard. This Retail Manager role is perfect for someone who feels at home in a luxury retail environment, who is accurate and detail-focussed but relaxed and approachable. The ideal candidate will be enthusiastic about the Iain Burnett brand and the world of gourmet chocolate, know how to maintain high standards through consistent training and communication with their team, have a head for numerical accuracy and a methodical working style. Personal qualities are more important than experience. We are looking for people who have an attitude of learning and a positive personality that contributes to a great working atmosphere.

A genuine interest in gourmet chocolate is essential as the focus is the award-winning chocolates of Iain Burnett Highland Chocolatier. The Chocolate Lounge offers a menu of gourmet Chocolates, Tasting Flights & Hot Chocolates, as well as home baked cakes and fine coffees & teas. The Chocolate & Gift Shops sell gourmet chocolates and elegant, unique gifts.

The Retail Manager is responsible for the smooth operation of the retail side of the Front of House leading a small team of Retail Assistants in Iain Burnett’s world-class Chocolatier. The ideal candidate will:
· Create and maintain positive colleague relationships with good humour and tact
· Teach, support and lead others with diligence and kindness
· Unify and galvanise the team when under pressure at busy times
· Thrive in a customer facing, team leadership role
· Be accurate with ordering stock and supplies as well as counting inventories and cash
· Be enthusiastic about the Highland Chocolatier brand and be proud to represent it
· Be able to communicate proactively with colleagues and management
· Have excellent decorum with the public
· Be punctual and available to work full-time across weekends and weekdays
· Be accurate with maths calculations and money handling under all circumstances
· Keep an attitude of learning and willingness to respond to training and feedback
· Ensure their team’s full adherence to company policies and the operations manual
· Have an eye for aesthetics in merchandising and presentation
· Manage accurate ordering and stock rotation and storage of products
· Help the Retail Director develop the customer experience onsite

Good standard of numeracy/literacy is essential. Prior experience in retail and people management is preferable. Background in retail sales and operation of a shop is helpful – particularly in an environment of luxury products.

HOURS AND WORKING DAYS: Candidates must be able to work weekdays, weekends and flexibly to cover holidays. Applicants must live within daily travelling distance of Grandtully.

Contact Rachel via email: retail@highlandchocolatier.com
or phone 01887 840775 to ask any questions.
Your CV, two references and a covering letter must accompany application.

Iain Burnett Highland Chocolatier, Grandtully, between Aberfeldy & Pitlochry PH9 0PL
Job Types: Full-time, Permanent
Expected hours: 35 – 42 per week

Newbattle Abbey College is Scotland’s life-changing adult education college, offering extensive support to adults and young people at points of transition. The college also plays a national role in the strategic development of adult learning in partnership with a range of agencies.

Set within an historic 16th century building and 125 acres of ancient woodland and parkland in Midlothian, a few miles from Edinburgh, the College is a registered charity and was established under a Governing Deed of Trust, the Trustees of which have historically included the Principals and Vice Chancellors of Scotland’s ancient universities.

Due to an increased focus on generating income to support its vision and purpose, a new post of Business Development Manager was created to drive further growth in the college’s commercial activity.

The successful candidate will be responsible for increasing income from a range of activities and identifying and successfully implementing new income streams. You will embrace the college’s purpose, vision and values and will thrive in a dynamic and unique environment. You will have demonstrable experience of setting and achieving growth income targets, developing successful marketing strategies and maintaining effective external relationships. You will be highly adaptable and enjoy working as part of a small team to find creative solutions and achieve goals.

Reporting directly to the Director of Operations, and working closely with the Principal and Depute Principal, you will play a full part in the strategic leadership and direction of the college. You will also have an outward-facing role, supporting our commercial and other strategic partnerships.

For an informal conversation about the role please contact Mary Slater, Director of Operations – MarySlater@nac.ac.uk

To apply: please complete the Application Form, Criminal Convictions Form and Equal Opportunities Form listed on nac.ac.uk/work-for-us, and email them to Pauline King, (paulineking@nac.ac.uk), HR Officer.

Who are we?
Welcome to Conifox Adventure Park, where fun meets creativity! Just 20 minutes from Edinburgh City Centre., on the outskirts of Kirkliston, we’re a rapidly growing hub of excitement, attracting over 250,000 visitors each year. With our indoor activity centre, outdoor adventure park, and our vibrant seasonal events, we’re all about creating a space for playing together, building community and making unforgettable memories, www.conifox.co.uk.

The Role:
Join our passionate in-house marketing team and help us spread joy, fun, and adventure online. At Conifox, we live by our values of trust, respect, positivity, service, and fun. If you’re ready to dive into a dynamic role that combines creativity with strategy, we’d love to meet you!

As our Social Media Coordinator, you’ll be at the heart of our online presence. Supporting our Marketing Manager, your day-to-day adventures will include:
• Manage the social media content calendar, collaborating with internal teams.
• Own the scheduling, posting, and sharing of engaging content.
• Grow and engage our followers on Instagram, Facebook, YouTube, TikTok and
through our email databases.
• Develop eye-catching images, videos, reels, and stories that captivate our
• Create brand-focused emails and content, maintaining a consistent tone of voice
across all channels
• Manage our online profiles, respond to queries, interact with stakeholders, and
encourage user-generated content.
• Facilitate and encourage lively discussions on our key platforms.
• Understand our customer persona and craft social listening strategies to boost
online engagement.
• Social media outreach – like, comment and interact with customers and relevant
• Build relationships with brand-appropriate influencers and maintain a top-notch
influencer database.
• Distribute tickets for events to influencers.
• Compile monthly performance reports, providing insights, analysis, and
• Stay on top of trends in social media, online channels, and digital design.

What we need from you:
You will bring our brand to life online, experimenting, analysing, and reporting on all things content and social media activities. You will shape our content calendar to engage our community.

• Minimum of 2 years’ experience in a similar role within digital marketing,
specifically B2C.
• Proficient in creating short video content, reels and video editing.
• Skilled in social media marketing, particularly on Facebook, Instagram and TikTok.
• Possess a keen eye for aesthetics, able to capture and create high-quality photos
and videos.
• Experience in email marketing with excellent copywriting skills and attention to
• Knowledge of hospitality and events marketing, staying current with the latest
trends and tools.
• A working knowledge of Meta Business Suite, Microsoft 360, CapCut (or similar
video editing applications).
• Occasional weekend availability during event seasons.

• A degree in marketing or communication (HND equivalent acceptable),
• Confident working on graphics; familiarity with Canva or similar tools is beneficial
(training can be provided).

What’s on Offer
• Team Spirit: Join a fast-growing, energetic team that’s shaping the future of
Conifox Adventure Park.
• Great Perks: Enjoy a competitive salary, a superb working environment and
pension contributions.
• Free Fun: Get free tickets for events, the Activity Centre and Adventure Park.
• Tasty Discounts: Enjoy a 50% staff discount on food and beverages at Conifox
• Special Rates: Benefit from discounted rates for birthday parties and venue hire.

Ready to join the adventure at Conifox Adventure Park? Send your CV to – mark@conifox.co.uk before the closing date of Friday 19 July. Although an early date be brought forward if a suitable candidate is found.

Are you a highly organised, efficient and detail orientated administrator looking for your next opportunity, with a desire to be part of our dynamic Brand Homes team as we continue on our exciting growth journey? Well… this could be the perfect role for you!

Our Story…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin including Glengoyne, Rosebank, Edinburgh Gin and Tamdhu, with many other whiskies and spirits as part of our portfolio. Crafting Spirits With Passion, is what we do best… We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm and solid business values, we are now expanding our consumer offering and continuing to invest in each of our Brand Homes (visitor centres) as our brands continue to evolve and grow.

Our Brand Home teams deliver some of the finest distillery tours and tastings in the country, providing truly engaging and world class visitor experiences, with both our Glengoyne and original Edinburgh Gin attractions having been consistently rated on Trip Advisor as part of Scotland’s top rated tourist attractions!

Not one for ‘resting on our laurels’, we continue to invest in our Brand Homes and by the end of this year, we will have three exquisite Brand Home sites operating across the central belt of Scotland including our picturesque and long-standing Glengoyne Distillery located North of Glasgow, our recently reawakened Rosebank Distillery located in Falkirk, and our soon to be brand-new Edinburgh Gin Distillery located in the heart of Edinburgh’s Old Town, following the recent closer of our original Rutland Place Distillery and Hanover Street shop, in anticipation of the new site opening.

We are also continuing to invest in our people and growing and enhancing our operational capability, to continually evolve and expand our visitor offering. Providing unique and outstanding visitor experiences, all underpinned by our focus on customer centricity and authenticity, this is the beating heart of our IMD proposition. It is our people who make all of our magic happen…

Our Opportunity…

As we continue to invest in our Brand Homes, we are now looking to bolster our Bookings team, with the addition of a Distillery Bookings Assistant.

Reporting into the Distillery Bookings Manager, and working in collaboration with the wider Brand Homes Sales and Marketing team, our Distillery Bookings Assistant will support all aspects of the administration of our travel trade bookings, managing internal booking requests and administering our systems.

Given we are in an evolutionary phase of this growth journey, we are offering this position on a 12-month fixed term contract basis at this time to enable us to reassess our longer term needs once all three sites and supporting systems are fully operational.

Who We Are Looking For…

We are looking for an experienced administrator with a warm, friendly and engaging personality, who shares our passion for providing exceptional service and experience, using their professional and courteous manner to foster positive relationships with key internal and external stakeholders.

This is a fast-paced role so an efficient, methodical and well-organised approach to planning and prioritising tasks is essential, ensuring this is done so in a timely manner whilst maintaining high standards, keeping the customer at the heart of what we do.

An excellent communicator, both written and verbally, is essential, along with superior attention to detail skills and the ability to use your own initiative to resolve issues which may arise. We are looking for someone who is computer savvy and confident using the MS package and other computer systems (training will of course be provided on our internal systems and processes).

The role will be based from our Rosebank Distillery located in Falkirk, however, it will provide support across all three of our Brand Homes sites including Glengoyne (North of Glasgow) and Edinburgh Gin (Edinburgh City Centre), we are therefore looking for someone who can be flexible in their approach and who has a full driving license and access to transport and lives within a commutable distance to our sites located across central Scotland.

To enable the role holder to fully immerse themselves and understand our visitor offering and the role itself, we anticipate that during the training and onboarding period the successful candidate will work from our sites on a full-time basis (specifics of this will be discussed further at interview/offer). Once the role holder is fully competent, we may consider future hybrid working arrangements but this is not guaranteed.

Due to the nature of our industry, candidates must be 18 or over, and must also be able to demonstrate that they currently have the required documents to live and work in the UK.

What We Will Provide You…

The successful candidate will receive a highly competitive salary and generous benefits package including (but not limited to…):

Enhanced annual leave
Company pension scheme
Product vouchers & staff discount
Access to a wide range of lifestyle discounts including gym memberships, retail and travel
Access to various health and wellbeing resources including Employee Assistance Programme and same-day GP appointments

Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

***No Agency Contact***

The historic library collections held by the National Trust for Scotland provide a rich and varied record of readership and intellectual history across more than 40 historic properties. The Libraries Curator will lead initiatives to bring these collections to life for our visitors and open them up for researchers, both in person and digitally. Displayed and managed within historic settings, the current lack of centrally managed and accurate book listing hinders research, interpretation, and storytelling. With expertise in book history and rare books cataloguing, the Libraries Curator will work with external stakeholders and colleagues across the Trust to spearhead initiatives to catalogue and preserve the collections, open them up for research and enhanced visitor engagement, and to raise the profile of these collections both nationally and internationally.


The priority for this role will be to develop and promote a project to audit and catalogue the NTS library collections to professional standards. Within the first year, the post-holder will review existing collections data and systems, pilot potential cataloguing project models with support from external consultants and stakeholders and work closely with the fundraising team to seek support for an ambitious programme of cataloguing, public engagement and collections research. The priorities for the following years, and the longer-term extension of this role, will depend on the outcome of this initial development phase.


Plan and deliver a series of projects in book cataloguing to ensure a consistent standard of cataloguing across NTS properties, including recruiting and managing temporary staff, and managing project budgets to ensure targets and standards are met

Deliver long-term improvements to the management of library collections at NTS through ongoing internal advocacy and contributions to strategic planning, both regionally and centrally

Build and maintain key stakeholder relationships across the historic library sector, representing NTS at national and international sector events where appropriate

Develop and implement policies for the management, cataloguing and development of library collections at the Trust to recognised professional standards

Develop research strategies, and build partnerships to align external research requests with NTS research priorities

Support the development of innovative visitor experiences and engagement activities relating to, and using, our library collections, both in person and online

Build and maintain relationships with colleagues across NTS, to support better care, and security of library collections, as well as improved access and interpretation – this will be done in partnership with regional curators, regional conservators, and with property staff

Promote NTS library collections nationally and internationally by researching the collections and sharing the outcomes with using the Trust’s main digital channels, and through external professional networks.

Other duties and responsibilities which may arise, ensuring that any work produced is outcome led, focused on delivery, and meets the needs of historic properties.


Be a passionate advocate for continuous improvement of standards in collections care & conservation, and collections management in support of engagement and access

Work closely with Regional Directors and Operations Managers across the Trust to tailor the advice and training needed to support regional property teams to work within the Trust’s collections management policies

Build relationships across the museum and conservation sectors, including promoting the work of NTS at conferences and participating actively in sector developments

Plan and lead centrally managed collections conservation and management projects, including procuring services, recruiting and managing temporary staff, and managing project budgets in liaison with regional operational teams and curators to deliver excellent collections care, conservation and management across the Trust

Responsible for ensuring systems are in place to manage collections processes that meet the SPECTRUM : UK Collections Management Standard and other requirements of the externally assessed Museum Accreditation scheme, including Axiell Collections, Extensis Portfolio and Knowledge Integration CIIM.

Oversee the management of the Loans, Acquisitions and Disposals (LAD) decision making processes in line with the NTS policy – NTS Developing Collections – to ensure consistency and clarity of decision making.

Responsible for resourcing the ongoing NTS-wide programme of collections review and rationalisation within the Museums Association ethical guidelines for disposal

Manage the Loans Registrar function to ensure continued progress towards reducing risk and costs to NTS through the review of long-term loans and the renewal of loan agreements, including sensitive relationship management with donor families

Manage the Collections Systems Manager to ensure that Axiell & Extensis Portfolio remain up to date and that development plans are in place

Provide leadership in collections care and conservation advice by line managing the regional conservators and working closely with regional directors to set mutually agreed strategic objectives in collections care and conservation.

Take a strategic lead in managing risk in collections through maintaining processes needed to: keep insurance information up to date, monitor loss and damage to collections, support regional teams with improving security of collections, implement training in collections audit, and ensure regional conservators provide support on emergency planning and salvage

Lead on the provision of integrated advice to regional operational teams to minimise risks to collections during capital projects

Contribute to NTS online platforms and social media with collections related content to promote best practice and engage audiences with the work of the Trust


While in the gift shop the apprentice will take direction from the manager (or their deputy), working alongside other staff. The apprentice will have regular guidance and review from ITC Training Academy, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Whilst on site at the gift shop the apprentice will provide a consistently high standard of visitor care at all times:

Welcoming all visitors to the site and processing their purchases of both retail items and admission tickets, in a friendly, efficient and knowledgeable manner

Assisting in stock merchandising and management, helping to maintain high standards of product displays and stock availability

Answering visitors’ queries about products and promotions, using product knowledge to pursue up-selling opportunities

Checking our visitors experience of the gift shop and enquiring whether all their needs are met

Promoting the National Trust for Scotland and the benefits of Trust membership

Always maintain excellent standards of site and personal presentation

Undertake the general ongoing operational cleaning of all areas as necessary

Wearing correct uniform, name badges, or PPE as required


Customer Service

Regular interaction with all members of the public

Provide outstanding customer service to elevate the overall visitor experience

Develop a working knowledge of the site’s history and engage visitors in a friendly and informative manner


Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation

Sales, stock and financial processes

Help achieve sales targets and membership recruitment targets

Work closely with the Visitor Services Manager (Retail) and property staff to maintain high standards of display and merchandising.

Maintain stock availability, accurate pricing, and quality standards.

Operate tills and share end of day cash reconciliation duties, as appointed by the duty manager

Tools/equipment and cleaning chemicals

Occasional user of cleaning chemicals.

Expected to become familiar with and comply with the property’s Health and Safety policies.


A kitchen porter is responsible for basic food preparation, kitchen cleanliness, and ensuring the area remains organised. A kitchen porter’s duties include:

Cleaning and sanitising all areas used for meal preparation, along with ovens, grills, sinks, and stoves.

Unloading food and equipment deliveries & ensuring they are stored in the right areas.

Continually making sure that work surfaces, floors, and walls are clean and sanitised.

Taking out the rubbish and putting in correct bins

Washing cutlery, utensils, and cookware so the kitchen staff has constant access.

Helping the chef with food preparation such as peeling, washing, and cutting meal ingredients.

Keeping freezers, fridges, and storage areas clean and organised.

Taking on ad-hoc duties when deemed appropriate to the position,

Carrying out basic cleaning tasks as quickly and safely as possible.

Collecting and washing up pots and pans.

Cleaning crockery & cutlery and ensuring food preparation sites are clean and ready.

Unloading equipment and food from deliveries.

Ensuring the storerooms/areas remains organised.

Making sure work surfaces, floors and walls are always clean and sanitised.

Some basic food preparation may be required

Adhering at all times to health and safety requirements

Work as part of a team


Visitor experience

Offer excellent customer service and ensure all members of the hospitality team do the same.

Delivering high standards and a consistently warm welcome within the hospitality department

Act as one of our duty manager team, responsible for ensuring a safe and smooth visitor operation, opening/closing and security of buildings, addressing issues and emergency procedure and providing relief cover, as required.

Food & Beverage operation

Lead with menu development ensuring presentation of a high-quality food and drink offer.

Ensure compliance with health and safety, food hygiene, food allergen, licensing, and environmental health standards, completing all related record-keeping.

Accountable for cost-effective stock management, ordering, storage and wastage control.

Create & run events in the tearoom throughout the year to support the overall business goals.

People management

Supervise the activities of a team of permanent and seasonal Visitor Service Assistants (VSAs), achieving excellent staff performance and motivation through effective induction, training, task-setting and coaching on front and back-of-house routines.

Prepare rotas and holiday allocation to meet business needs.

Work closely with specialist advisory colleagues, i.e. Our Trust-wide Food & Beverage Development team

Instill a Health & safety and Environmental health culture throughout the hospitality operation.

Finance Management

Share responsibility for achieving the Food & Beverage budget together with the F& B Manager

Share responsibility for achieving the overall commercial budget with the site Visitor Services Manager

Monitor commercial performance and adjust activities to capitalize on sales opportunities and run a cost-effective Food & Beverage operation.

Supervise daily till operations and perform end-of-day income reconciliation

Assist the F&B Manager with menu costing and stock-taking.

You may have delegated tasks within other departments and you will understand and help deliver the overall property business plan

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Standard Disclosure.


Lead the supporter care team consisting of 7 to ensure that we are giving exceptional supporter care – face to face, by telephone, over email and occasionally through social media channels.

Taking responsibility of the central management and the processing journey of memberships purchased at our properties, online and over the phone.

You’ll ensure that your team are the ‘knowledge hub’ of the Trust providing support to internal and external audiences. You’ll be expected to know and provide training to your team on our charity activities, products and policies and be able to communicate them in a digestible way appropriate to audience.

Working with the CRM manager, you’ll provide operational skill to ensure that our data flows are managed in a compliant and effective way.

Working with the wider directorate, you’ll manage workflows and develop new processes to improve or enhance our product offering and the experience of our supporters.

Supporting the Head of Membership, you’ll provide input into new product development, stewardship and retention programmes and membership materials and communications.

You’ll motivate your team to be process driven ensuring that procedures are mapped, reviewed and updated when required.

You’ll provide guidance and templates on how we respond consistently to our supporter enquires, feedback and at times complaints to ensure loyalty and future support.

You’ll be responsible for setting and monitoring SLA’s to ensure that our supporters have the best experience when connecting with us.

You’ll manage the relationship with external partners to handle fulfilment of membership materials, out of hours support and response handling.

You’ll be responsible to ensure that we spend against allocated budget

You will work with the finance team to ensure smooth processes and successful income generation with payments, refunds and Gift Aid.

You’ll be an advocate for our members by tracking feedback and enquires to improve experience and enhance our offering.

You’ll maintain and enhance your personal knowledge, skills, and networks by playing an active role in the appropriate professional bodies. increasing the Trust’s influence across the sector.

People Management

Line management of a Team Leader and up to 7 Supporter Care Executives

Seasonal line management of temporary staff

Key internal relationships including properties, fundraising, marketing, communications, CRM, IT and finance teams

Manage external agencies that provide fulfillment, distribution and back up support

Regular reporting of team performance, key performance indicators.

Financial Management

Responsible for input into budget preparation and monitoring; examining return on investment and ensuring all actions are taking with a view to the long-term financial stability of the Trust.

Strategic Support

Identify and recommend to the Head of Membership measures that improve service provision and supporter experience in order to drive achievement of targets and strategic goals.