Full Time

Brand Homes Duty Manager – Bar & Events (Edinburgh Gin)

Are you experienced in high-end hospitality with a passion for leading a team and providing exceptional visitor experience? Well, this may be the perfect opportunity for you…

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Our Story…

Born in 2010, and distilled in the heart of our namesake city, Edinburgh Gin has established itself as a pioneer in craft and wonder-filled flavour. We have been consistently rated on Tripadvisor as one of Scotland’s top tourist attractions through an offering of innovative and engaging experiences. Not one for resting on our laurels, in December 2024 we opened the doors of our brand-new, state-of-the-art distillery nestled in the heart of Edinburgh’s Old Town at the Arches on East Market Street, where traditional craft meets innovation and we celebrate the art of gin-making amidst breath-taking views of Edinburgh’s skyline. This ongoing investment is a true testament to the pride we have in our product and our commitment to sharing this with our visitors, ensuring everyone who comes to see us has the most exceptional Edinburgh Gin experience.

As we continue on this next evolution of our Edinburgh Gin journey, fuelled by our passion for gin and dedication to excellence, we are now looking for kindred spirits to join us at this truly exciting time…

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Our Opportunity…

As we have now opened the doors and are showcasing our brand-new Distillery to visitors from across the globe, we are now looking for a Brand Homes Duty Manager – Bar & Events to join our wonder-filled Edinburgh Gin team.

We are looking for authentic, engaging and charismatic individuals with a passion for hospitality and events to join us in this new role. As Duty Manager supporting our Bar & Events activities, you will oversee the day to day operation of our Bar, ensuring that the team of Distillery Ambassadors have everything they need to deliver an exceptional experience through our busy bar service and commercial trade events.

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Who We Are Looking For…

In order to be considered for this opportunity, we are looking for candidates who have previous experience in a similar role to ours and can clearly demonstrate they have exceptional customer service and people management skills. We are ideally looking for those with experience in the high-end hospitality sector and who are familiar with managing day to day bar operations and supporting with the operational planning and delivery of events on site.

We are looking for someone with a charismatic, warm and engaging personality, who is able to lead a successful team of individuals, establishing a warm and friendly culture. An effective communicator who can build strong relationships, and work together with the team to deliver a seamless service which will excite and delight our customers. We are looking for candidates who have an eye for detail and a drive for ongoing improvement!

We operate annualised hours, therefore previous experience of managing these operationally would be advantageous. Candidates must also have a true and authentic passion for our Edinburgh Gin brand.

Due to the nature of our operation, we are looking for candidates who have flexibility in their availability as this role will be offered on a flexible 5 from 7 day basis including regular late evenings weekends. Whilst the priority for this role is to cover the Bar and Events, the successful candidate will form part of the wider site duty management team, providing cover on a rotational basis – this will be discussed further at interview.

Candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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Next Steps…

This is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

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Ian Macleod Distillers…

Edinburgh Gin is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Rosebank, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best! If you haven’t already, please browse around our company website and immerse yourself in our colourful history and sample the details of our exquisite brands.

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

Housekeeping Supervisor (Edinburgh Gin)

Do you have the desire to be part of our brand-new Distillery, with a passion for cleanliness, presentation and maintaining high standards? This could be the perfect opportunity for you…

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Setting the Scene…

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Our Opportunity…

As we have now opened the doors and are showcasing our brand-new Distillery to visitors from across the globe, we are delighted to welcome applications for our Housekeeping Supervisor on a full-time, permanent basis.

As part of our small team of Housekeepers, your role will oversee the day to day operational activities delivered by our new Housekeeping team to ensure our Brand Home is always presented to the highest standard. Our Housekeeping team play a crucial role in supporting the delivery of a 5* visitor experience by upholding exceptional tidiness and cleanliness, ensuring all of our guests feel safe, comfortable and at ease throughout their visit.

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Who We Are Looking For…

If you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you! We are looking for someone who has previous experience of leading a small team to deliver the day to day operational requirements of our Housekeeping team. We need someone who can lead by example and create an environment that inspires and motivates the Housekeepers to maintain our high standards and deliver an exceptional visitor experience. In addition, our successful candidate will have a positive work attitude and display strong attention to detail. A warm and friendly personality will fit in well amongst the team.

We are looking for can be flexible in their availability as we operate 7 days per week, and will be offering the vacancy on a 5 from 7 day basis, working the equivalent of 37.5 hours per week. As working shifts will be dependent on the needs of the business, specific working hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who are flexible in their approach.

Candidates must be 18 or over and also be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

With a highly competitive hourly rate of £13.17, we will offer the successful candidates with a full-time, permanent role and a generous benefits package. Our Housekeeping Supervisor role is offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

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Additional Information…

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from you…

Proudly supporting the #OpenToWork movement.

Conservation Manager

Location: Glasgow Museums Resource Centre, 200 Woodhead Rd, Glasgow G53 7NN
Ref: GLA13255

Glasgow Life is looking for a Conservation Manager to join us on a full time, permanent contract.
As Conservation Manager you will be leading our in-demand museums, special collections and archives conservation team. You will lead a team of specialist conservators based at Glasgow Museums Resource Centre and Mitchell Library with responsibility for the city’s collections.
More about our Museums and Collections teams
As Conservation Manager you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As Conservation Manager, you’ll lead the team which supports the maintenance, physical care and conservation of the City’s Museum collection, Library Special Collections and the City’s Archives which are held across the city’s museum buildings and at the Mitchell Library. You will be responsible for developing programmes of conservation work that enable safe use of the collections and for maintaining and developing conservation practice across all disciplines. Reporting to the Senior Museum Manager (Collections and Programming) and working alongside an established team.
The candidate
If you’re interested in joining us as Conservation Manager, you’ll need:
• A relevant degree or equivalent experience is essential. A relevant post graduate degree is desirable.
• Professional accreditation is desirable.
• Experience of working with a major collection and managing teams is essential
An understanding of the role of collection care in delivering museum and /or archives and library services and knowledge of the professional issues affecting conservation standards and work
is essential.
• Demonstrable experience of project planning and resource management is essential. Direct experience of major capital projects and experience of project management methodology e.g. PRINCE2 is desirable.
• Experience of a range of sector relationships in the community, voluntary, public and private sectors is essential.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Our city-wide contracts mean you will be flexible to work in any of our locations.
We offer hybrid working for some roles, with teams working between the office and home. Your line manager will agree these days with you, if suitable. This balance enables you to continue much-needed collaborative working.
Our Glasgow Museums Resource Centre has great links to public transport and free parking.
This role is working full time 35 hours per week.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 23rd March and interviews are provisionally scheduled for 31st March.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit www.glasgow.gov.uk.
Closing date is 11.59pm on Sunday 23rd March 2025

Information is available in alternative formats, on request.

Visitor Services Manager – Welcome

KEY RESPONSIBILITIES

Leading the team in reaching its membership targets for the year

Working as part of the overall management team at Culloden, and the wider cluster.

Delivering a high level of customer service and inspiring team members to adhere to high customer service standards

Responsible for reporting data and analysing figures/trends

Undertaking the induction/ongoing training of staff on all front-of-house procedures, customer care and membership.

Developing the progress of the Welcome Supervisor

Full responsibility for Travel Trade bookings to the site and coordinating their visits alongside the Engagement Team, with support of the Ops Manager

Working closely with other managers across the cluster to deliver functions and events throughout the year

Sharing the history of the site and the principles of the NTS with visitors both onsite and via online resources.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health ,Safety and Environment policies and guidelines.

Undertaking Duty Management as part of a rota including banking processes

Cash reconciliation including end of day reports and till management

IT infrastructure Engineer

KEY RESPONSIBILITIES

1. Responsible for the Trust’s Endpoint Management & Microsoft Azure environment from both an infrastructure and application context for trust EPOS

2. Managing security /threat protection and maintenance of cloud services for trust EPOS

3. To support the on-going knowledge transfer to the wider IT team of the support processes needed to maintain the Trust’s EPOS solution

5. Support the IT Infrastructure Manager for Project work specifically relating to the trust EPOS solution delivery

6. To deliver the implementation and knowledge transfer of the trust EPOS solution

7. To deliver the ability monitor, manage & troubleshoot as required cloud environments relating to trust EPOS solution using monitoring and logging tools.

8. To create, execute and document any necessary processes to ensure that the cloud infrastructure design / technical environment meets security, resilience, and performance requirements (technical and functional)

9. To ensure the data protection of all corporate devices (MDM Intune) and the access security required to support this.

10. To adhere to Trust IT change management and other relevant governance processes

11. Being able to influence key stakeholders and put forward compelling rationale to support architectural or technical decisions

12. To advise as required on infrastructure solution design for endpoint management and central services in relation to EPOS solution delivery

Events & Sales Manager

About Us
Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe has arrived next to Europe’s largest indoor climbing arena, putting Scotland on the map for all the right reasons!
But it is the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

About the Role
The Event Sales Manager at Lost Shore Surf will play a pivotal role in driving revenue through exceptional event management, including corporate events and retreats, group events, surf competitions, surf camps, private events, partnership events, public events, exclusive hires and groups. The ideal candidate is passionate about the tourism and leisure industry, possesses strong sales acumen, and has a proven track record in event management and sales within the hospitality or tourism sector. This role requires a dynamic individual who can cultivate relationships with clients and collaborate with the resorts operational team, marketing team and 3rd parties to create memorable experiences.

This is a hands-on, high-energy role that requires a proven sales performer with a passion for hospitality, a knack for building relationships, and a keen eye for creating exclusive experiences. The ideal candidate will thrive in both a proactive and reactive sales settings.

This role demands a motivated event sales manager who can hit targets, build strong client relationships, and elevate our brand presence in the market.

What you will be doing:
– Develop and implement a strategic sales plan to achieve event bookings and group targets and maximise revenue from all events related business.
– Build and maintain strong relationships with event clients, understanding their needs and crafting tailored event proposal that reflect the resorts unique offerings.
– Conduct site tours, presentations and sales pitches to showcase the resort’s event space, our core offerings and capabilities.
– Collaborate with the marketing team to create promotional materials and campaigns that effectively target potential event clients.
– Manage the entire event sales process from inquiry through to contract negotiation, planning and execution, ensuring seamless experience for clients and their guests, including to create function sheets for operational team handover.
– Work closely with internal teams, including catering, operations, visitor experience, facilities, housekeeping, to ensure all details are executed to the highest standard and briefed accordingly.
– Monitor industry trends and competitor activities to maintain a competitive edge and identify new opportunities for growth.
– Maintain a comprehensive database of leads, bookings, and client communications, providing regular reports to the Head of Events and Sales.
– Create bespoke offers, events and initiatives to increase event-based revenue.
– Hold a strong understanding of the company’s products and industry competition.
– Follow up on inbound leads, outreach for new business, building client relationships, negotiating, and closing sales.
– Work closely with the Head of Sales & Events to identify gaps in the business that need promotional support to generate additional sales.
– Promote sales into the resort, account management and managing databases to ensure repeat custom from your contacts.
– Compile a weekly and monthly report for the Head of Sales and Events on the progress of each week’s sales leads, meeting outcomes and action points, as well as a tally of current and anticipated (pipeline) event sales volume.
– Build and maintain strong relationships with clients, 3rd parties, corporate partners, and key stakeholders to enhance business opportunities and customer satisfaction promoting private hire & groups.
– Manage 3rd party relationships with partners for Marketing and Sales activations and ticketed events.
– Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.

Skills and experience you will bring:
– Bachelor’s degree in Hospitality Management, Business, Event Management or a related field.
– Extensive experience in event sales, preferably within the hospitality and tourism industry.
– Proven track record of achieving exceeding sales targets and optimising revenue.
– Exceptional interpersonal skills, with a strong ability to connect with diverse stakeholders.
– Strong organisational and multitasking abilities, with keen attention to detail.
– Proficiency in event management software, CRM systems (Delphi preferred), and Microsoft office suits.
– A passion for the outdoor lifestyle, with a good understanding of the tourism and leisure industry and the events industry.
– Experience planning and executing corporate events and group events.
– Established network within the community, events industry and event-related vendors.
– Creative problem-solving skills and a proactive approach to client needs.

Additional Information:
At Lost Shore we encourage flexibility within our working patterns and as Events Sales Manager, you will need to be flexible with your schedule, meeting with clients and stakeholders at varying times in the week.

Why join the Lost Shore Team?
– Flexible approach to working to give a well-balanced lifestyle
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because everyone need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension, and lots more!
– Lost Shore is an equal opportunities employer. Every applicant and colleague has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression.

Head of Community Engagement

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Strategy. Lead the development of and oversee the implementation of strategies for community engagement.

Leadership and advocacy. Provide visible leadership and advocacy for the value of community engagement within the Trust, working collaboratively with colleagues, and represent the function externally with funders and stakeholders.

Management and support. Coordinate and maintain oversight of all community engagement activities across the Trust, ensuring projects and activities are delivered in line with strategic priorities and meet best practice for access, inclusion and evaluation of outcomes and impacts.

Organisational capacity. Maintain and develop organisational capacity for community engagement through training and development of colleagues, building communities of practice, producing resources, and addressing organisational blockers to the delivery of high-quality activities.

Evaluation. Develop and implement processes for the effective evaluation of community engagement activities, ensuring these systems are aligned with KPI reporting on the NTS Corporate Strategy, and provide management information to drive performance improvements.

Partnerships. Develop strategic partnerships with peer organisations, governmental agencies, universities and the third sector to access funding opportunities and deliver innovative activity in community engagement.

Major projects. Support the development and delivery of major projects by developing plans for community engagement that align with project objectives and realise local opportunities. Lead and support Community Engagement Programmes for the Mackintosh Illuminated and Fyvie Masterplan projects.

Visitor Services Assistant – Estates

JOB PURPOSE

This job is necessary to help the National Trust for Scotland properly care for the cultural landscape and natural heritage of the established site at Fyvie Castle through directly carrying out skilled estate maintenance work including path maintenance, vegetation control and general building and estate structures maintenance.

The Gardens Team plays a pivotal role ensuring that the Fyvie Management plan is realised and that we ensure safe access for over 80,000 visitors per year to our estate.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Ensuring a high standard of health and safety practice is followed while undertaking practical maintenance and conservation at Fyvie Castle
o Ensure you follow all relevant and appropriate Health and Safety Risk Assessments and activity procedures.
o Complete all relevant Health, Safety and Welfare logs relevant to your work and ensure compliance with COSHH
o Assist in delivery of all operations to ensure, where relevant and practical, the property is managed to reduce risk to the visiting public.
o Have an awareness of specific environmental risks relevant to working on the property, e.g. Lyme’s disease.
• Carry out essential estate maintenance and minor repairs to a high standard – this will include;
o Small scale repairs to fences, benches, gates and other countryside furniture
o Upkeep of estate and ground around buildings in line with expected presentation standards of a grand historic home
• Using and maintaining equipment and vehicles safely
• Day to day upkeep of the estate
• Undertaking conservation work while following guidelines and regulations around listed buildings and areas of archaeological interest
• Interacting with visitors at the site to communicate key visitor safety messages and act as a positive ambassador for the site and the NTS
• Work with and supervise volunteers in a safe and responsible manner helping them to maximize their input to the work needed at the site and their enjoyment of the experience
• Support community engagement projects and ecological surveys on site to improve landscape management

Assistant Area Manager

Job Title: Assistant Area Manager
Contract Type: Permanent
Grade: FC06
Salary: £29,508 – £32,437 per annum
Hours: 36 hours per week
Location: St Andrews Area
Job Reference: ON000549

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
This is a fantastic opportunity for an enthusiastic and highly motivated individual to join us as an Assistant Area Manager responsible for the management and operational delivery of the Library Service and associated activities across several branches in the St Andrews area (St Andrews, St Monans, Elie & Tayport). You will be responsible for ensuring a consistently high level of customer service is provided, company policy is adhered to, building compliance and standards are maintained and a positive health & safety culture is embedded across all branches. You will be responsible for all aspects of people management for your team as well as their training and development.

As a member of our Operations Management Team, you’ll work closely with various teams across OnFife to maintain and improve library service and customer experience.

This is a full-time post and your days and hours of working will flex to meet the business needs and this will include weekend and evening working.

You can view the full job spec on our current vacancies page on our website.

About You
You’ll be an experienced people manager who loves a challenge, excels at building strong relationships and has a passion for providing excellent customer service, ideally within visitor/customer facing settings. You will enjoy engaging with local communities and be prepared to travel round your branches regularly. You’ll also have strong IT skills along with an understanding of Health & Safety in the workplace.

How to Apply
If you would like to find out more information about this role before applying, please contact Rhona Paisley, Operations Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is Thursday 20th March 2025 at 9am.

Interviews will take place week commencing 31st March 2025.

Assistant Head Gardener

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:

Supporting the Garden and Estate Manager to ensure the conservation and practical maintenance of the garden and wider policies – whether through delegation to other staff/volunteers, or personal participation – in terms of:

Care and development of the internationally significant Brodie Daffodil Collection.

Practical horticulture (e.g. managing trees and shrubs, herbaceous plants, half-hardies, annuals and bulbs; turf care; pest/disease/weed control; composting and soil improvement; hard-landscaping; path care, polytunnel care and plant propagation of vegetables, herbs, along with maintaining biosecurity.

Plantsmanship (e.g. the identification, knowledge and understanding of this high calibre plant collection, including recording and labelling using IrisBG database of individual plants and recognised collections).

Research and development (eg. research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the design and implementation of restoration and/or development projects).

Interpretation (eg through the development and delivery of events such as introductory talks, weekly guided tours or practical demonstrations, contribution to guidebooks or leaflets).

Ensuring an appropriate management regime of the garden and policies that includes the management of:

Staff and volunteers (assisting with recruitment, induction, direction, development and performance management) such that they are fully equipped, organised and motivated to undertake their duties to the required Trust standards.

Health, safety and the environment in line with stated Trust policies and approaches to ensure the health and welfare of staff and volunteers.

Recognition of the Trust’s policies with respect to sustainable gardening activities, including energy, water, peat and pesticide-use.

Input into daily, weekly, yearly and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources.

Customer service and care from garden staff/volunteers, and in the broader sense of facilities and “visiting experience”, to ensure that the properties’ reputation for excellence is maintained and enhanced.

Administration to enable gardening activities to be undertaken and recorded efficiently.

Participating fully in the property’s wider “management team”, deputising for the Garden and Estate Manager as required.

Supporting the Garden and Estate Manager, Operations Manager & Visitor Services Manager strategically and practically with the operation of the property, this will include being a Duty Manager on a rotational basis. Will be a key holder.

Participating in weekend duties on a rota basis for which Time Off In Lieu is applicable.

Major Gifts Executive

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Act as a key point of contact for donors and prospects, particularly those giving at £5-10K, developing strong relationships with our existing portfolio, such as the Patrons’ Club.

Assist the Major Gifts Manager in the development of stewardship and cultivation strategies, including events, for Major Donors and Patrons’ Club Members.

Lead on the implementation of stewardship and cultivation strategies, as well as their review and development for those giving at £5-10K level.

Working closely with the Major Gifts Manager, assist in devising the Major Gifts events programme across all levels of major donor income, including cultivation. Work closely with the Events Executive to plan and deliver bespoke cultivation and engagement events to a high standard.

Work closely with the Major Gifts Manager and Prospect and Pipeline Researcher to identify prospects and solicit major gifts in the region of £5K and above.

Attend networking events to establish new contacts and proactively initiate and maximise your own networking and donor cultivation opportunities.

Take the lead in creating and developing stewardship plans for a portfolio of mid-level donors around £5-10K, while ensuring that plans align with the stewardship strategy for higher level donors including the Patrons’ Club. You will work with the Major Gifts Manager to ensure a joined-up approach of the stewardship plan across all levels of giving within Major Gifts.

Work with the Major Gifts Manager to review and develop the communications plan as part of the stewardship strategy. Take a proactive approach to its implementation, managing timelines for communications, liaising with teams across the trust and writing copy.

Ensure the correct and accurate maintenance of prospect records. You will oversee the Fundraising Officer in completion of all administrative tasks as required to support the operational effectiveness of the Major Gifts programme, including the Patrons’ Club.

Assist with writing proposals for solicitation of Major Gifts of all levels.

Develop positive and productive working relationships with fundraisers, senior leadership and other relevant internal stakeholders.

Maintain and enhance personal knowledge, skills and networks by playing an active role in professional bodies, increasing the Trust’s influence across the sector.

Take a flexible approach, with a willingness to work non-traditional hours and be available to travel nationally, and on occasion internationally.

Events Operations Manager

Salary: £30,000 – £35,000 DOE

Location: Based at Dynamic Earth

Hours: Full time (37.5hrs/week), permanent. Working 5 days over 7 with weekend working where necessary

ABOUT DYNAMIC EARTH

Dynamic Earth is the UK’s leading earth science engagement charity, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre and Planetarium in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

The Hospitality Manager is responsible for all hospitality operations, including event delivery, management of event operations team, health & safety management for events, compliance with current food hygiene standards, alcohol legislation and COSHH requirements.

This role ensures a high standard of customer service and ensuring events are consistently delivered. The role holder will be expected to keep good records of stock, inventory, staff management and day to day relations with suppliers and partner organisations for the hospitality area.

The role will also carry out the building Duty Manager role when required.

The role holder will develop, guide and maintain the departments staff, products, budgets and customer service.

DUTIES

Lead, inspire and collaborate with corporate supervisors and assistants to deliver consistent and exceptional standards in event operations. Maintain a culture within the team that pushes the boundaries of customer care and service excellence.

Run the day-to-day delivery of events and control of administration behind event and hospitality activities. This includes delegating to corporate supervisors on set up and close down for corporate events and bars. Ensure the supervisors and assistants prepare events to a 5-star standard following the specifications of the client.

Responsible for coordinating all staff training, coaching and development within the department, ensuring current food hygiene, health and safety/COSHH requirements, and alcohol licensing are being met. Ensure relevant paperwork is recorded and updated as necessary.

Ensure that the department’s administration, accounting, cash handling and stock control procedures are adhered to and effective procedures are in place.

Ensure correct staffing levels are maintained to successfully deliver all event operations, whilst keeping on top of administrative duties.

Maintain positive and collaborative relationships and communication with stakeholders including suppliers, partners, clients, colleagues and team.

Responsibility for cost of goods sold, department wage costs, renewals costs and any other additional costs to the business in relation to hospitality operations.

Timely and accurate orders for event supplies and provisions to ensure event delivery matches client expectations and requirements.

Regularly auditing the hospitality operations to ensure correct procedures are adopted and legislation is being followed.

Achieve department KPIs to reach targets and support the department growth.

Liaising closely with the Events Team and Kitchen Team to ensure departments are aligned.

Complying strictly with all legal requirements regarding the liquor licensing.
Responsibility of being the Premises Licence Holder for Dynamic Earth.

Working with the Head of Hospitality to foster new opportunities for Dynamic Earth to build partnerships with local businesses and suppliers to enhance our event offerings for food and drink.

Taking on the role of Duty manager when required to help ensure the building maintains its 5-star status.

Any other associated duties, which may be necessary from time to time to ensure the smooth running of the department.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Relevant experience in a similar role

Be able to demonstrate previous success in managing corporate events.

Confident in managing a full team of operational staff.

Well organised with excellent attention to detail and ability to prioritise workload.

Self-motivated and confident to work with autonomy.

Financially literate with a good knowledge of the Microsoft Office Suite and budget management.

A passion for food and customer service

Ability to adapt to challenges and opportunities with a solution-oriented perspective

OUR BENEFITS

34 days annual leave (which includes 9 bank holidays)

Complimentary entry to Dynamic Earth for family and friends

Free staff car-parking

25% Discount in the Dynamic Earth Gift Shop

Subsidised meals from the Dynamic Earth Café

Staff Canteen with complimentary tea and coffee

Free entry to ASVA member visitor attractions (subject to conditions)

Limited Gym Membership at Holyrood Hotel (subject to conditions)

Employee Values Awards

Matched company pension contribution of 5%

Confidential advice-line through our Employee Assistance Programme

If you are interested in this role please email a copy of your CV and cover letter to peopleandculture@dynamicearth.org.uk

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Brand Homes Duty Manager – Bar & Events (Edinburgh Gin)

Housekeeping Supervisor (Edinburgh Gin)

Conservation Manager

Visitor Services Manager – Welcome

IT infrastructure Engineer

Events & Sales Manager

Head of Community Engagement

Visitor Services Assistant – Estates

Assistant Area Manager

Assistant Head Gardener

Major Gifts Executive

Events Operations Manager

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About ASVA

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