Full Time

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
• To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.

Visitor Services Supervisor

JOB PURPOSE
To provide operational coordination and supervision of retail, visitor services, functions and events, in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved. The Visitor Services Supervisor will also provide administrative support in the running of the property and share Duty Manager shifts.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for retail, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, s/he directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, events and retail offer (including ordering, merchandising, sales targets)
• Supervision of Visitor Services Assistants and volunteers
• Duty management and oversight/maintenance of the property
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Help deliver the schools programme to meet the targets for number of visits, revenue generated
• Support the informal learning and community engagement / outreach activity
• Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups)
• Security of the Property
• Health & Safety procedures, emergency procedures, and environmental procedures
• Deputising for the Visitor Services Manager on-site and off-site as required
• In conjunction with the Visitor Services Manager supervise, and personally participate in the staffing of corporate/private hire functions
• In conjunction with the Visitor Services Manager expand, promote and supervise the events and arts/exhibitions programme

Responsible for day-to-day financial administration at the property, including
• Ensuring the completion of Cash/till reconciliation
• Week-end reports and reconciliation
• Completion of the banking and all cash handling processes

Brand Home Lead Guide

Cardhu/Cragganmore Visitor Centre

Full Time (Annualised Hours)

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Feel inspired? Then we may have the opportunity for you. 

 
About the Role 

We have an outstanding opportunity to join our dedicated team at our Cardhu Visitor Center as a Brand Home Lead Guide.

As a Brand Home Lead Guide, you’ll be vital to the day-to-day management of the Brand Home, organising tours and allocating them to your team. You’ll provide vital support to the Management team with all operational activities relating to the experiential, bar and retail offerings.

Our Brand Homes showcase to the public who we are and what we do. You’ll be responsible for driving the performance of the Brand Home and ensure that the team deliver extraordinary standards of customer service and outstanding and memorable visitor experiences.

You’ll provide daily support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Our retail area holds our impressive range of Scotch and you’ll play a key role in supporting the Management team with retail strategy and visual merchandising management. You’ll also help with the planning and the implementation of special events throughout the year. Not only will you support the Regional Brand Home Manager in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

We have a range of full time and part time positions available. If you are looking for either permanent or temporary, then get in touch!

If this sounds like your dream location to start an outstanding career, then register your interest today, and we will keep you updated on future vacancies.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We’re looking for someone with experience leading elite teams whilst ensuring excellent customer service standards are adhered to at all times. You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with customers as well as key partners.

You’ll be eager to lead projects and put forward your own ideas to sustain and improve the business ensuring direct contribution to the performance of the Brand Home.

You’ll be experienced working towards targets and have the strive to achieve vital targets whilst subsequently leading the team every day to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not crucial

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

CHARACTER IS EVERYTHING

MANAGEMENT ACCOUNTANT

We have a new CEO, an ambitious strategy and seek an enthusiastic Accountant who will thrive on being a company ambassador and team worker to help us achieve our aims.

We are seeking a Management Accountant with experience developing financial strategy and forecasting. We are looking for someone who is able to communicate financial information to non finance specialists. The ideal candidate will be risk-aware but not entirely risk averse and will have the passion to drive forward an effective and resilient approach to our corporate finance.
The role is full time (37.5 hours, 9-5 Monday to Friday) fixed term for 1 year with a possibility of becoming permanent, based at Loch Insh Outdoor Centre.
Salary is £negotiable dependent on experience.
Essential: development of annual budgets and monitoring mechanisms
Essential: approx. 2 years’ accountancy experience in an SME between £1m and £10m turnover.
Essential: experience producing P&Ls
Essential: experience of using Xero including VAT return submission, P&L and other reporting
Essential: existing right to work in the UK
This role will consist of
Day to day management (and if necessary review) of our financial accounting processes.
Forecasting, identifying financial risk and developing response strategies with Heads of Departments and the CEO.
Producing the annual budgets.
Modelling budget / cost control strategies.
Journal management.
Interpret the company strategy and participate in development of the financial strategy.
Act as a mentor for heads of department with their budget control strategies.
Development of a Financial Resilience Plan
Contribution to the Business Continuity Plan and Risk Matrix
General financial advice and support to the CEO and Executive team.
Support the development of the annual budget and 5-year financial strategy.

CLOSING DATE
9am on 19 August (Applications received after this date may not be considered.)

Candidates who secure an interview will be sent an invitation by email by 10am on Saturday 20 Aug.

Interviews will be held on 25 August 2022 between 8am and 1pm. Zoom / Google Meet interview options may be available.

To apply please email your CV along with a covering letter, and your answer to the question below to admin@lochinsh.co.uk.

EQUAL OPPORTUNITIES
We employ a diverse range of incredible people and we are committed to an active Equal Opportunities Policy, which starts with our recruitment process.

Retail Supervisor

RESPONSIBLE TO: Retail Manager

HOURS: -You will normally work 4 or 5 days out of 7 each week (depending on the time of year/trading pattern).
-Normal hours will range from 30.0 – 37.5 per week (depending on the time of year/trading pattern).
-Minimum Contracted Hours is 20 hours per week, however, the normal hours have been detailed above.
-Regular weekend work will be required.
-Occasional evening work will be required from time to time (annual stock take and special events)

About Us
Dynamic Earth is a unique and iconic science centre and visitor attraction; it is like nothing else on Earth. It’s a chance for guests to experience the primeval forces of nature as they shaped our planet, to journey through space and time and even go on a 4D VENTURE around the world. Customers experience an interactive adventure where they learn about our planets past and contemplate its future and how we, as humans, interact with our environments. This means that you will be working in an exhilarating, interesting and engaging work environment.

SUMMARY
To support the Retail Manager in the running of the Retail Department and in their absence oversee the efficient management of the department and the management of other shop staff.

MAIN DUTIES
• Assisting the Retail Manager in effective management of all shop operations
• Deputising for Retail Management in their absence
• Under supervision of the Retail Manager, performing research, aiding in the purchases of shop merchandise
• Processing orders, delivery notes and invoices in line with departmental budgets
• Maintenance of the retail EPOS system as appropriate
• Communications with all other shop staff, and as necessary, other departments to ensure effective operations
• Assistance in staff scheduling and training
• Ensuring that the team are providing five-star customer care to all visitors at all times.
• Delegating duties and task to team members where appropriate
• Creation of daily work schedules for the retail team
• Helping to promote enthusiasm and professionalism within the team at all times.
• Attending meetings in lieu of the Retail Manager when necessary.
• Coordinates and receives incoming goods, sets up displays, and assists customers and staff during business hours.
• Contribute to formulating pricing policies and ensure pricing is correct.
• Contribute to coaching, counselling, training and with guidance from the Retail Manager and HR. Assist with Disciplinary matters if required by the Retail Manager of HR Department.
• Help to evaluate on-the-job performance.
• Maintain store’s levels of presentation and cleanliness.
• Health & Safety – ensure the shop, stockrooms and Retail office areas are safe for customers and staff at all times.

In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by their Manager/Head of Department from time to time.

EMPLOYEE BENEFITS
• Complimentary entry to Dynamic Earth for friends and family. (subject to conditions)
• Free staff car-parking.
• 25% Discount in the Natural Selection Gift Shop.
• Subsidised meals from the Food Chain Café.
• Free entry to ASVA member Visitor attractions. (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel.
• Staff Canteen (complimentary tea & coffee).
• Staff Excellence Award – High street vouchers.
• Company pension contribution of up to 5% (matched by the employee).
• Confidential advice-line through our Employee Assistance Program.

CLOSING DATE: Please apply with a coving letter and CV to john.abernethy@dynamicearth.co.uk by Friday 19th August 2022

Facilities & Maintenance Manager

Title – Facilities & Maintenance Manager (key focus
Mechanical & Electrical systems)

Location – Dynamic Earth – Edinburgh

Role Type – Full-time, permanent

Reporting to- Director Team (structure under review)

Salary – circa – £35,000 (dependant on experience and
qualifications)

Days – Mon – Fri (with occasional evening / weekend
working)

Hours – Core hours: 09:00 – 17:30 (flexible working patterns
will be required to meet the
needs of the business)

Role Description
The purpose of the role is to lead the facilities & maintenance department to ensure the provision of customer focused Centre operations, plant and equipment maintenance, repair and new works service. On a day to day basis, this will involve ensuring that Centre’s Building Management systems are operating efficiently and effectively and providing a five star environment for staff and customers. The role will include the management and planning of new works, life cycle and responsive maintenance in line with the Centre’s needs. As well as these main duties, you will directly provide five day planned and reactive electrical and mechanical maintenance within the buildings and grounds of Dynamic Earth.

You will manage and develop a small team of skilled and semi-skilled maintenance staff. This team is responsible for the delivery of day-to-day maintenance services for the buildings and plant & equipment at Dynamic Earth. You will also be responsible for arranging and managing a selection of support contractors to ensure that the best services standards and value for money is achieved.

The role is varied and will include the management of existing systems, new works, small repairs, planned and statutory services including but not limited to water hygiene, emergency lighting and fire detection system maintenance, PAT testing, various statutory electrical testing and the control of contractors on site.

Key areas of responsibility will include:
• Customer (Internal and External) focused service delivery.
• Operation of Building Management & Control systems.
• Providing specialist electrical & mechanical knowledge, skills and support.
• Overseeing both planned and reactive maintenance within the
Centre.
• Leading and developing a small team.
• Basic financial management and able to work to agreed
departmental budgets.
• Complying with the company’s Health and Safety Policies and
working to Health & Safety guidelines.
• Arranging, overseeing and sign-off of third party contractor works.

The ideal candidate will:
• Be customer focused and have a focus for delivering a fast and
efficient service.
• Have can-do, hands on pro-active approach to their work, and be
able to work under their own initiative.
• Have extensive building control systems and general building
management experience.
• Developed and operated in-house maintenance programmes with
third party contractor support.
• Be an Approved Electrician qualified to C&G 17th or 18th Edition
level or a Mechanical & Electrical engineer qualified to HND
standard or above.
• Have a significant number of years of electrical and mechanical
experience.
• Be experienced in leading and developing a multi skills
maintenance team.
• Have the ability to accurately diagnose electrical and mechanical
faults and offer and deliver well developed solutions and repairs.

Experience Required
• A significant number of years of hands on mechanical and
electrical maintenance experience (essential)
• Trained to 17th or 18th Edition Electrical Installation level or
Mechanical & Electrical engineer qualified to HND standard or
above.
• Experience of working with 415 volt electrical systems.
• Experience of managing a small support team.
• Working knowledge of other trades.
• Experience of managing contractors.
• NEBOSH or similar qualification in Health & Safety management.
(preferable).
• A good working knowledge of heating and cooling and air
conditioning systems.

Facilities & Maintenance Manager (Mechanical & Electrical) – Detailed Job Description

Key Responsibilities
Lead, develop and direct a multi-skilled team of maintenance personnel and contractors to ensure the delivery of a customer focused pro-active maintenance and new works service to both external and internal customers.

Provide hands on first response and planned mechanical and electrical maintenance to the business to ensure that the building is maintained in a safe state and is presented to a high standard at all times.

Create, manage and implement an efficient and cost effective planned preventative maintenance programme for the building and its M&E plant and equipment including but not limited to heating and cooling systems, public lifts, service lifts and kitchen equipment.

Manage the Health and Safety within the department ensuring that all paperwork is maintained to a suitable standard and that all works are carried out in a safe manner.

Assist the Operations Manager with the implementing and auditing of the companies Health & Safety policies and procedures.

Using the company’s Work Requests System, prioritise work and arrange for it to be actioned whilst ensuring that good communications are maintained between the Facilities/Maintenance department and other internal departments.

Select contractors and suppliers and manage works to ensure that the company receives the best service and value for money at all times.

Pro-actively engage with internal colleagues to assess their needs, agree a service standard and deliver maintenance services to this agreed standard.
Provide management services, advice and oversight of new works and other major projects as required.

Actively identify and suggest improvements to reduce costs, improve the customer experience or the service delivery to other departments.
Other Responsibilities

Develop and support small maintenance team. Working with the HR Manager, identify suitable training and devise a skills improvement plan for the team with the aim of reducing our reliance on contractors to a minimum.

Manage the heating and cooling systems within the building to ensure that the building is kept within agreed temperature ranges at all times.

Working the Technical Manager co-ordinate and agree a programme of gallery maintenance, repairs and improvements throughout the year (and particularly during the winter trading pattern).

Carry out or arrange for daily, weekly and monthly inspections of the building to be carried out with the aim of pro-actively identifying and rectifying general repairs and maintenance.

Ensure that the company maintains a stock of commonly used materials to enable the prompt delivery of minor repairs and maintenance.

Record and report on the power usage / carbon monitoring within the organisation and identify areas for improvement.
Manage the maintenance and servicing of the company’s vehicles.

Please send your CV & a Cover Letter setting out why you think you are the best person for this job to, james.gray@dynamicearth.co.uk

Assistant Hospitality Manager

As an assistant hospitality manager at Conifox, you will be responsible for the daily operations of food and drink service to customers within the restaurant, activity centre café and social/corporate events.

Alongside the management team, you will oversee all the issues pertaining to a customer’s dining experience, such as quality control, staff management, inventory, health and safety regulations and customer service.
You’ll perform a vital role on the front line of our exciting family friendly business, ensuring that our customers have an enjoyable, positive, and safe experience whilst eating, drinking, and socialising with us.

Your duties will include, although not be limited to:

-Lead the Hospitality team in absence of the hospitality manager.

-Budgeting and monitoring of profit and loss accounts across the hospitality department

-Be the face of our hospitality operation, leading by example and providing a top-class customer service.

-To ensure that all areas are clean and tidy at all time.

-Ensure stock levels are correct and adhered to.

-To ensure that all deliveries are checked and put away promptly and correctly

-To ensure waste is kept to a minimum during beverage production

-Be pro-active at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.

What are we looking for?
· Excellent customer service skills, with the ability to work as part of a team within a public facing environment

Ability to comply with legislation and follow all rules and regulation laid down in the staff handbook and unit policy statements, with regard to uniform, personal hygiene, health and safety
Possess great communication skills in order to be able to liaise with a wide range of team members and customers within your work environment
· Flexible can-do attitude with an approachable and enthusiastic manner

· Ability to remain calm in emergency situations and make balanced decisions

· Experienced in supervising frontline teams within a similar environment

Ability to work under pressure whilst maintaining a positive attitude

Hospitality Supervisor

We are Conifox Adventure Park, a fun family-run attraction located in Kirkliston, 20 minutes from the centre of Edinburgh. The Adventure Park has lots of outdoor fun for adults and children of all ages. Our newly opened Activity Centre covers 35,700 square feet and boasts a large adventure play frame, a toddler play frame, a toddler role-play town, 3 party rooms, a 200-capacity function suite and a 400-seater café selling the best freshly prepared food.

What will the role of Hospitality Supervisor entail?
Conifox Adventure Park is looking for a hospitality supervisor to join our ever-developing team as our business grows. As a Hospitality Supervisor for Conifox, you will be responsible for overseeing your department to deliver an excellent visitor experience by using the Conifox standards.

• You will be the face of the outlets, communicating with the kitchen and the visitors alike ensuring a smooth and memorable experience
• Have the ability to work in different areas of Hospitality including Café, Restaurant, Events and Functions.
• Supervise Food and Beverage Outlet operations across all food and beverage outlets
• Communicate and delegate tasks to the team
• Ensure compliance with brand standards and health and safety standards
• Effective time management and communication skills
• Manage visitor queries in a timely and efficient manner
• Assist Hospitality management with achieving financial targets
• Carry out cleaning duties as assigned to you in any of the hospitality outlets and an awareness of Safety and Security policies and procedures

As a Hospitality Supervisor, you will work 5 days per week, including, but not always, weekends and bank holidays

What will I need to be considered for this Christmas Experience Assistant vacancy?
• Passion and willingness to learn
• Positive attitude and someone who makes our visitors smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Food and Beverage supervisory experience in a luxury environment

How do I apply?
For more information, or to apply for this position please send your CV to our Hospitality Manager, Ryan Murrell – ryan@conifox.co.uk.

Boat Licensing & Customer Service Administrator

Scottish Canals has a fantastic opportunity for a friendly, confident and meticulous individual to join our Caledonian Canal team based in Inverness. As our Boat Licensing and Customer Service Administrator you will help ensure that we deliver outstanding customer service and that our boat licensing meets legal requirements. As 2022 is our 200th birthday you’ll be joining the team at an exciting time!

Key Responsibilities of the role:

• The efficient administration of all Caledonian Canal long term leisure licensing and moorings to auditable standards – maximising income opportunities
• Supporting the efficient delivery of the Caledonian Canal’s short term visitor licensing
• Providing welcoming and efficient frontline customer service for the Caledonian Canal office and Seaport Marina, Inverness
• Efficient, accurate & timely delivery of back-of-house processes, such as shore power invoicing, boat safety scheme compliance and Great Glen Canoe Trail registrations
• Issuing all long term permit disks for Scottish Canals’ boaters on all our canals

This is a varied role with never two days the same – very much frontline customer facing in the main summer boating season and more administrative and planned desk-based work over the winter.

As well as taking lead responsibility for the effective and efficient administration of our long term licences and moorings you’ll be part of the small front of house team in Inverness with duties such as in person reception cover, responding to customer calls, emails and social media as well as marina services like allocating visitor berths and selling diesel.

We’ll give you all the training you’ll need to learn our systems and processes but we’re looking for someone with previous frontline customer care experience who has excellent verbal and written communication skills and is confident to use their initiative to solve customer enquiries and build strong working relationships with customers and colleagues alike. You’ll be able to demonstrate previous experience of working with administrative processes and systems where accuracy, timeliness, diplomacy and confidentiality were key. The commercial acumen to maximise income, minimise waste and spot opportunities is essential.

The successful candidate will be friendly, a self-starter, organised and accurate, able to work alone or as part of a small team.

You should be educated to HNC or equivalent level in Business Administration, or hold comparable experience in a similar role. A driving licence is preferred (must be in place within 6 month probationary period) and knowledge of the canal network or boating industry would be an advantage. Proficiency in the use of personal computers and business applications is essential.

This role is offered on a permanent basis, 37 hours per week, Monday – Friday, attracts a salary of between £20,279.70 and £22,722 depending on experience, and is based in our Inverness Office at Seaport Marina.

Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Closing Date: Midday Thursday 25th August 2022
Interviews held in Inverness: Week Commencing 29th August 2022.

Please supply a covering letter with your application telling us how your specific experience and skills match those in the advertised role and why this opportunity appeals to you.

Inclusive Funding Facilitator (Delivering Change)

Museums Galleries Scotland (MGS) is the National Development Body for Scotland’s museums and galleries sector – this includes 440 museums and galleries of all sizes and organisational types. We strive to be an inclusive, agile and forward-looking organisation that seeks to lead and support positive change in the sector.

MGS has been funded by Scottish Government and National Lottery Heritage Fund to develop Delivering Change, a programme which supports the museums workforce to work with underrepresented audiences with confidence to create a more inclusive museum sector.

The Inclusive Funding Facilitator (Delivering Change) will work with the grants team to support a review of MGS’s existing grants programme to ensure it reflects inclusive values and can contribute to positive change in the sector. During this time, MGS will explore potential change across our grant streams, and the post holder will work with project advisors and project team to plan the Community Grants that will be administered as part of Delivering Change.

You will have experience in instigating and supporting change within an organisation and experience of working within the communities or equalities sector, ideally with those who have experienced barriers to accessing culture in the past. Strong communication, organisational and administrative skills are required; the post holder will additionally have excellent critical thinking skills, ideally honed within an inclusion, participation, or equalities context, and some understanding of grant funding. You will be able to work with a range of colleagues and partners with enthusiasm and initiative as well as constructively challenge current practices and thinking.

The successful candidate will manifest MGS’s core values: collaboration, integrity, passion for museums, and courageousness.

Marketing & Communications Manager

The Marketing & Communications Manager is responsible for increasing Dovecot’s audience for tapestry, exhibitions and other commercial activities.
You will create and implement press and marketing plans to boost the profile of Dovecot as a world-renowned tapestry studio, events venue and visitor attraction.
Key responsibilities include the website, social media, digital and print communication; obtain necessary approval on all marketing collateral; managing the Commercial Marketing Officer and collaborating with colleagues to meet deadlines.
Working strategically to meet commercial revenue and audience development targets, you will conduct market research and evaluation; develop pricing and promotional strategies; coordinate and manage marketing partners and identify opportunities to enhance the Dovecot brand.

Corporate Communications Manager

We are seeking an experienced communications professional to join our busy Marketing & Communications team at Scottish Canals. The successful applicant will be Corporate Communications Manager covering proactive and reactive media, strategic communications, internal communications, and stakeholder engagement.

The successful applicant for this role will be a media professional with a corporate communications background who may also have experience of public affairs. The candidate will be able to demonstrate first class strategic thinking and planning skills, you will be an excellent communicator and public speaker, skilled in producing content, dealing with the media and able to convey complex information in a meaningful way to different audiences. You will also have excellent organisational skills and ability to work under pressure, you are expected to be able to work autonomously – with the support of a Communications Officer – and as part of a team to deliver strategic communications including providing advice and insight to senior leaders. Strong writing and editing skills are essential for this role.

This is a specialist post that requires extensive corporate communications experience. A degree in communications or equivalent experience is essential.

We are offering a salary of circa £39,000 dependant on experience for this role. Scottish Canals also offers a generous annual leave entitlement of 34 days rising to 39 after 5 years (inc. public holidays), along with enhanced company sick pay, discounted shopping vouchers, and a contributory pension scheme with up to a 10% employer contribution.

Responsibilities:

Leading on or contributing to the development and implementation of an effective Communications Strategy
Media relations
Digital marketing tactics
Help identify and co-ordinate important relationships for Scottish Canals and with elected representatives and funders in particular
Ensure SC positions are reflected accurately to elected representatives with a focus on the Scottish Parliament to whom we are accountable
Increase visibility of Scottish Canals positioning the organisation as experts and thought leaders to influence policy makers and opinion makers
Stakeholder mapping and database management. Develop a cross stakeholder engagement plan and control related timelines, budgets and activities
Across all – measure and strive to improve engagement; constantly challenge channels and content seeking smarter/ more engaging ways to communicate
Develop and lead on our internal communications strategy
Line management responsibility
Advise senior colleagues of developments throughout the organisation – be their eyes and ears on internal communications
Manage external agencies, including media monitoring services, website maintenance, print & design, entertainment companies, videography and photography contractors
Participate in the on-call duty along with other colleagues.
Key Tasks:

Produce a range of effective, quality content which promotes and increases the visibility of Scottish Canals, internally and externally
Ensure the delivery of consistent, effective messaging which promotes Scottish Canals across a variety of platforms, using storytelling in a way that appeals to broad audiences
Oversee and quality assure all internal and external communications
Oversee production of corporate documents
Prepare high quality briefings on topical issues for the executive team
Contribute to the production of tender documents and award submissions.
Produce communications which deliver against our Communications Strategy, including overseeing the delivery of high-impact campaigns, ensuring that they are suitable for and accessible to a range of audiences, across a number of channels
Develop and maintain our digital presence ensuring that it aligns with Scottish Canals identity, brand, and values
Facilitate effective engagement with internal and external stakeholders to maintain positive relations
Co-ordinate media engagement including delivering proactive media activity, such as writing press releases
Assist the Head of Corporate Communications and Marketing with crisis communications and reputational risk management
Work with the Communications Officer to plan, shoot and edit videos and vlogs for the website and social media
Facilitate participation at external events including sector and business awards
Work with internal teams to ensure that key activities and messages are aligned to our brand and values, advising on, and co-creating communications, and evaluating the effectiveness of these
Develop digital activities across web, email, and social media, analysing their effectiveness and providing evidence for recommended development and improvement
Creating engaging multi-channel communications plans which offer value for money, use insight and deliver high impact
Supporting Ministerial and key stakeholder visits including media interview bids and managing reactive enquiries (including on call responsibility)
Provide credible and authoritative communications advice and support to colleagues, including senior leaders
Parliamentary monitoring (e.g. committee programmes, cross party groups etc.) to identify opportunities and ensure appropriate and targeted communications.
Skills required:

Working with others: The ability to work collaboratively with others (both internally and externally) in order to achieve goals, and successfully build trust and positive rapport with the wider stakeholder community
Outstanding communication skills: The ability to communicate verbally and in written form with a wide range of individuals and bodies, providing clear and consistent information
Critical thinking: Excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively
Excellent attention to detail: Achieve thoroughness and accuracy when completing tasks
Workload management and prioritisation: Plan a varied workload to meet deadlines and work creatively within processes and standards.

Interviews for this role are expected to take place W/C 29th August & 5th September.

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