Full Time

PURPOSE OF THE ROLE
To manage and deliver a professional and enjoyable visitor experience at The Kingarrock Hickory Golf Course in line with the wider strategies of the National Trust for Scotland and the property. You will assist in the development & delivery of the golf operations. You will also assist the Visitor Services Manager in the planning and delivery of golf-related events.
Duties will include welcoming golfers and collecting green fees as well as taking bookings over the phone, by email and in person. The successful candidate will also assist with the marketing and promotion of the golf course online and good computer skills are required. Hours are worked on a rota system which includes evening and weekend work. Due to the nature of the post the successful candidate will be expected to work out of doors on a regular basis.

PURPOSE OF THE ROLE
To assist in preparation for and to undertake collection movement within the property to facilitate works on interior decoration and assist with solutions to mitigate pest, mould, dust and environmental damage to collections from Covid lock down. To undertake housekeeping to ensure standards of care are resumed. To assist with the collections temporary storage, security, protection, documentation, remedial cleaning, monitoring and IPM. To assist with procedures to put the house to bed and if required relocation of collection to principal rooms.

KEY RESPONSIBILITIES
To ensure the care of collections and interiors of The House of the Binns is undertaken to standards in line with current NTS best practice during roof works and collection movement/storage:
 To assist with the organisation and supervision of the movement of objects to free up areas for contractual work under the direction of line mangers and planned movement of collections
 To be systematic and methodical in record-keeping, documentation, and any other administrative needs of the job, to ensure that the collections conservation elements of the project are efficient and support NTS policies for collections care
 To assist in the assessment, packing, moving and temporary storage of collections within the property principle rooms.
 To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Conservation Advisor
 To liaise, under the direction of the Collections Care Supervisor Forth Valley, with any contractors working onsite for the duration of the project to ensure the collections physical security and those working do not contravene Health and Safety legislation
 To assist the NTS staff working on the project on topics worthy of interpretation, specialist talks and presentations as required whilst the property is closed to the public
 To be vigilant at all times to the presence and condition of all historic interior surfaces, decorative elements and collection items in situ and to report accidental damage to the Conservation Advisor E&E
 To undertake necessary cleaning of the property areas and associated buildings, meeting the standards agreed by the VSM property staff

JOB PURPOSE

This role exists to ensure a best-in-class visitor experience that compliments the quality of an internationally recognized heritage garden of outstanding horticultural importance; leading all staff to contribute fully to the operations overall commercial and conservation success.

You will be a member of the Inverewe welcome team assisting with the operational delivery of retail, admissions and the visitor experience at the property. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximized and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site and joined up service provision. You will be based at Inverewe and report to the Visitor Services Manager.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Supervising/undertaking the day-to-day operation of the Visitor Centre to ensure an excellent customer/visitor experience. This includes:

o Supervision of the retail offer (including ordering, merchandising, sales targets);
o Membership sales (to targets) and general customer service (individuals, education visits, other groups.
o Health & Safety procedures, emergency procedures, and environmental procedures.
o Deputizing for the Visitor Services Manager on-site and off-site as required.

• Responsible for day-to-day financial administration within the retail operation, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.

• Supporting the Visitor Services Manager – Retail with the recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Crathes Castle.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The post is responsible for providing a consistently high standard for a wide variety of housekeeping duties in connection with the well-being and care of the property

• The general ongoing operational cleaning of all areas as necessary, including but not limited to toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.
• Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care.
• In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china, silverware, other artifacts and delicate fabrics and curtains.
• Reporting losses/breakages, wear and tear and repairs required immediately.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all H&S hazards or fire risks immediately.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day property needs.
• Sound previous housekeeping experience.
• Personal commitment to high standards of cleanliness.
• Personal commitment to excellence in customer care.
• Attentive to detail with an eye for presentation and finish.
• This is a physical job, which will normally include use of vacuums, mop and bucket, lifting, fetching and carrying laundry and objects.
• Working flexibly in response to the needs to the business, including evening/weekend work and lone working.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.