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Full Time

Your Role

Join the leadership team at Glenfinnan Visitor Centre and Monument, one of the National Trust for Scotland’s most iconic sites, welcoming over 500,000 visitors a year. As Visitor Services Supervisor – Retail, you’ll play a key role in creating exceptional visitor experiences, enabling our charity to generate the income that supports the conservation of this important site.

This role offers an exciting opportunity to use your retail expertise in a meaningful way, helping to share Scotland’s stories and heritage. You’ll lead a vibrant team, ensure smooth day-to-day operations, and inspire visitors to connect with Glenfinnan’s history, all while achieving ambitious retail and customer service goals.

In this fast-paced environment, you’ll use your creativity to enhance visitor engagement, maximise retail success, and support the Trust’s wider mission of caring for Scotland’s heritage and making it accessible to everyone.

Key Responsibilities

Lead and motivate a dynamic retail team:

• Supervise and inspire a team of permanent and seasonal Visitor Service Assistants (VSAs).
• Provide ongoing training and coaching, enabling the team to deliver exceptional service.
• Support the preparation of staff rotas to ensure our operation is effectively resourced.

Deliver exceptional visitor experiences:

• Lead by example to offer every visitor outstanding customer service, setting high standards for the team.
• Gather and respond to visitor feedback to continually improve the retail offer.
• Inspire visitors by sharing stories about Glenfinnan and the impact of their spending with our charity.

Drive sales and manage performance:

• Achieve retail income targets, contributing to an annual goal of > £1 million in sales.
• Create eye-catching and engaging displays to maximise sales opportunities.
• Nurture a culture of upselling and cross-promotion among all retail staff.
• Optimise stock management processes, including deliveries, inventory, and stock-takes.
• Monitor commercial performance, adjusting activities to capitalise on opportunities.

Support wider property goals:

• Act as a Duty Manager for the whole site, overseeing smooth and safe operations, including opening/closing and handling any on-site issues.
• Promote additional income streams, including memberships, donations, and food & beverage.
• Champion environmental sustainability in all activities, including energy use and waste disposal.
• Contribute photos, videos, and story ideas for social media and promotional materials.

What We’re Looking For

Essential skills & experience:

• Proven experience or a qualification in retail leadership.
• Strong staff supervisory skills, with experience in motivating, training and coaching teams.
• A passion for delivering exceptional customer service.
• Visual merchandising expertise with an eye for presentation.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and comfortable using retail systems.

Desirable skills:

• First Aid certification (or willingness to train).
• Personal License holder.
• Current UK driving license.

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What we offer:

• The chance to work at a world-renowned heritage site, surrounded by stunning scenery.
• A dynamic, fast-paced role with opportunities for professional development.
• Sociable hours, generous holidays and one-hour of paid breaks a day.
• The satisfaction of making a tangible impact by supporting the conservation of Scotland’s heritage.
• A supportive and inclusive team environment.

This is a rare and exciting opportunity to play a key part in the success of a brand new visitor attraction.

The successful candidate will lead the development and delivery of a multichannel sales and marketing plan for The Inverness Castle Experience – promoting the attraction, events, commercial opportunities and product range, with a particular focus on maximising potential revenue.

The role features as part of the wider High Life Highland (HLH) corporate Marketing and Engagement Team, however, the primary aim will be to lead sales and marketing for the Inverness Castle Experience and HLH visitor attractions, promoting to local, national and international markets.

Establishing and maintaining positive working relationships with the travel trade will be an important aspect of the role, to promote visits, generate income, manage group visits and support the objective of increasing the number and duration of visits to The Inverness Castle Experience and the wider Highland region.

If you are driven by building positive sales and marketing relationships, have an ability for spotting opportunities to maximise income, and motivated at the prospect of supporting the success of an incredible visitor experience in the beautiful Highlands of Scotland, then we want to hear from you!

Salary £45,712 (pay award pending) plus generous holiday entitlement, Civil Service pension and other benefits.

The Royal Botanic Garden Edinburgh (RBGE) is a world-leading centre for plant science, horticulture, and education. Our stunning and diverse estate which is home to historic buildings, laboratories, glasshouses and vibrant gardens welcomes around one million visitors each year. As a much-loved public destination and a hub for research and conservation, we’re committed to maintaining the highest standards of health and safety across all our sites.

We’re now looking for a passionate and proactive Health & Safety Manager to help us deliver on that commitment. In this key leadership role, you’ll foster a culture of safety- ensuring that everyone who works with us or visits our gardens feels safe.

Supporting our team of Health & Safety Advisors and working closely with Trade Union representatives, you will be our main point of contact for regulators and auditors. Your expertise will shape strategies, ensure compliance, and promote shared responsibility for health and safety across our sites in Edinburgh, Dunoon, Port Logan, and Peebles.

We’re looking for someone with a strong understanding of UK health and safety legislation, backed by a NEBOSH Diploma (or equivalent). You’ll bring experience of leading safety initiatives in complex environments, along with excellent communication skills and the confidence to engage with a wide range of stakeholders. If you’re someone who thrives in a dynamic, collaborative setting and is ready to make a meaningful impact, we’d love to hear from you.

Closing date: 12pm midday (BST) on Friday 11 July 2025

If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been shortlisted. No recruitment agencies please.

JOB PURPOSE
The collections and interiors held by the National Trust for Scotland are historically significant and an important part of the visitor experience at many properties. The Regional Conservator North East will provide leadership and support for operational teams to ensure the consistent care and management of collection and interiors across the region. They will support remedial conservation projects, including ‘conservation in action’, loan in and out, temporary displays and exhibitions and will maintain information on all aspects of conservation through the Axiell Collections Management & Conservation System. The job holder will collaborate with colleagues from across the Trust to ensure the preservation of, and access to, collections & interiors; the creation of conservation information for collections on display and in storage and support the delivery of engagement activities. The role holder will also be expected to lead on Trust-wide conservation activities relating to either Environmental Monitoring or Training and Standards.
The post covers thirteen sites across Aberdeenshire and Angus housing important collections and interiors. These include castles, mansion houses, birthplace properties, garden properties with significant outdoor collections and a working mill.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop, lead, and manage preventive conservation regimes and collection care practices (IPM, Environmental Monitoring, Object Handling & Moving, Storage and Collections & Interiors Cleaning), including providing training for collections care staff at properties in the North East
• Work closely with Project Conservators in the region to provide targeted and meaningful support for major projects at properties
• Lead the on the prioritisation and delivery of remedial conservation projects for collections and interiors in the region commissioning external consultants and contractors as required.
• Uphold the Trust’s conservation and collection management framework & policies and promote the wider work of the collections team to regionally based colleagues, by signposting to centrally based colleagues and resources where appropriate
• Maintain personal awareness of sector best practice and ensure high professional standards in Collections & Interiors Conservation are delivered and maintained at properties
• Collaborate to develop and facilitate innovative visitor experiences and engagement activities with Collections & Interiors at properties and provide conservation knowledge to interpretation and learning activities, exhibitions, and publications.
• Develop and manage improvements to Environmental Conditions & Systems within properties in collaboration with relevant stakeholders and support properties by ensuring Collections Incident Response Plans and equipment are in place and up to date, and that staff are trained appropriately
• Lead on the strategic development of a core theme of collections care across the whole Trust, as part of the Collections Conservation and Management Team, and work with Conservator colleagues to implement this (either Environmental Monitoring and Control or Training and Standards).
• Provide annual strategic budget requirements to regional Operations Managers for discussion with Business Managers and Regional Directors and central conservation budget requirements to the Head of Collections.
• Promote and develop NTS conservation activities through collaboration with other organisations such as ICON, National Trust, Universities, Emergency Planning Group, HES, and other heritage organisations

Other duties which may arise, including managing national conservation projects, ensuring that any work produced under the umbrella of the Conservation & Policy Directorate is outcome led, focused on delivery, and supports the needs of properties while aligning to NTS Sustainable practices.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• A recognised qualification in remedial or preventive conservation or equivalent experience

 Driving Licence, valid for driving within the UK, and a willingness to travel

Desirable
 A strong commitment to continuous professional development, including ICON Accreditation status

Experience

Essential
• Substantial and relevant post-qualifying experience of delivering preventive and/or remedial conservation of collections and interiors
• A demonstrable level of technical expertise and sound professional judgment
• Excellent communication, influencing and advocacy skills, including the ability to communicate complex scientific concepts in an accessible way, combined with demonstrable experience of building and maintaining relationships across teams and within organisations
• An eye for detail, accuracy, and ability to analyse and present data in engaging ways for advocacy purposes
• Ability to travel and work out with contracted hours and/or nights away in more distant parts of the country as necessary
• A flexible attitude with an ability to prioritise and re-prioritise workload in the face of changing demands and in the context of a developing and changing organisational environment
• Experience of collections management and conservation systems and procedures (Axiell or similar)
• Competent user of Microsoft Office products
• A full driving licence, current for driving within the United Kingdom, own car, and willingness to travel across Scotland and on occasion abroad.

Desirable
• Experience of commissioning contractors, managing projects, and overseeing budgetary spend
• Strong professional networks and contacts within the sector
• Experience of leading training programmes, system development and business change projects
• Demonstrable experience of creating and enabling interpretive and audience-visitor experience solutions and promoting these through presentations, research publishing and the use of social media

DIMENSIONS AND SCOPE OF JOB

Scale
• Provision of preventive and remedial conservation to collections and interiors to properties within the Region
• Dotted Line Reporting to Regional Director and Operations Managers within the region
• Dotted Line management of Collections Care staff in the region

People Management
• There are currently no permanent roles reporting to this post, but the post-holder will be expected to line manage temporary project staff, interns and volunteers as needed
• Management of contractors
• Close working relationships with property-based staff
• Pro-actively and routinely liaise internally with Collections Conservation & Management Team members, curatorial colleagues, surveyors, and central teams

Finance Management
• Not a budget holder but will contribute to budget management by identifying appropriate levels of prioritised budget for preventive and remedial conservation in properties with Regional Business Managers and Collections Manager
• Prioritised spend of centralised Remedial Conservation budget
• Work with fundraising team on grant applications and support for fundraising activities

Tools / equipment / systems
 Knowledge and skills in the use of preventive conservation equipment and chemicals (COSHH), working at height equipment (PASMA)
 Actively promotes and leads a safe working environment including the use of PPE
 Axiell Collections Management System

Example key performance indicators and targets
 Environmental conditions KPI
 Collections Care Index (CCI)

Food & Beverage Team Member

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!
But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

Canteen is Lost Shore’s restaurant & bar/cafe devised, designed and curated by Rogue Village alongside our F&B Manager on behalf of Lost Shore. It will comprise of three independently operated open kitchens, an in-house bar/café, an adjoining private/corporate event space and accompanying public event programme. A forward-thinking space that will celebrate the very best in Scotland’s independent restaurants, produce and wider cultural landscape. Canteen aims to become one of Scotland’s most dynamic foodie destinations that helps put Lost Shore firmly on the map.

What you will be doing:
– Lead the Food and Beverage (F&B) Operation and Events Programme at the Lost Shore Surf Resort (LSSR) in Edinburgh.
– Collaborate as an essential member of the F&B Front of House (FOH) and Events Teams.
– Provide a world-class visitor experience in F&B and Events, ensuring safety, hygiene, and legal compliance.
– Report to the F&B Manager while working closely with the F&B Team Leaders and alongside Rogue Village (RV).

Visitor Experience: Collaborate with F&B Manager & Team Leaders and Rogue Village to understand and exceed visitor expectations, ensure visitor satisfaction and recommendations, meet and surpass targets for repeat visitors, act on feedback to maintain high standards, and deliver quality services on time and within budget.

Working as a Team: Work together as a team to create a positive work environment, adapt to feedback, stay informed and engaged in communications, address issues promptly, and ensure adherence to all Policies and Procedures.

Ways of Working: Ensure adherence to LSSR’s Health and Safety policy, maintain updated training records, comply with Risk Assessments, operate within licence and permit parameters, foster a strong H&S culture, support the Duty Manager Team during incidents, and keep accurate records of all incidents within F&B and Events.

Qualifications, Skills and Experience
· A passion for hospitality.
· The drive to make a difference — we need a team member that wants to be part of a creative, innovative and market-leading hospitality venue.
· A flair for food & drink, you should be a passionate foodie with an eye for detail and experience of excellent customer service on either side of the apron!

Additional Information:
As a Food and Beverage Team Member you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
· A front-row seat to the opening of Europe’s largest inland surf resort.
· Sunsets over the surf lake (because everyone need a moment to breathe).
· A team that knows how to have fun at work but equally understands the value of hard graft.
· A chance to put your stamp on Lost Shore’s legacy.
· On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

*Please note we will be interviewing for this role as the advert is live, we would encourage you to get your application in as early as possible to avoid disappointment*

Housekeeping Team Member (Seasonal and Permanent opportunities)

About Us: Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, that has arrived next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!
But it is the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Housekeeping Team Member
As a Housekeeping Team Member, you will be the heart of our resort’s cleanliness, ensuring our stunning buildings, bustling main thoroughfares, pristine toilets and changing areas, and cozy accommodation units are sparkling clean and welcoming every day. Join us and help create an unforgettable experience for our visitors!

What you will be doing:
– Carrying out reactive and preventative planned cleaning tasks at the Lost Shore Surf Resort, Edinburgh.
– Working as a Team Member of the Housekeeping Team, the role can involve out of hours work and at times, lone working.
– Accountable for delivering a world class Visitor experience in a safe, hygienic, and legally compliant manner.
– Reporting to the Housekeeping Manager and working with the Housekeeping Assistant Manager.

Additional Information:
As a Housekeeping Team Member, you will need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
– Various shift patterns and working hours to give a well-balanced lifestyle
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because everyone need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary, you will also enjoy a competitive benefits package including 28 days paid holiday, pension, and lots more!

* Please note that we will be interviewing while the job advert remains live, please submit your application as early as possible to avoid disappointment *

ROLE SUMMARY

Now is an exciting time to be at Roxburghe Estates as we continue to grow and strengthen our Gardens Team.

Floors Castle Garden is an RHS partner and is a well-known Victorian walled garden with herbaceous borders, kitchen garden, parterre and glasshouses. Open to the public all year round, Floors Castle is the private residence of the 11th Duke and Duchess of Roxburghe. Therefore, you will be working within both public and private areas.

Recognised for its outstanding herbaceous borders and stunning glasshouses combined with woodland walks and formal parterre this is a truly unique opportunity for a gardener who is looking to join an existing team and grow their expertise.
With a passionate and enthusiastic attitude with great overall knowledge and a desire to keep learning more, you will form part of a team who aspire to turn our gardens into an inspirational and truly fantastic place to visit and to work within.

WORKING WITH US
It takes a certain sort of person to flourish in such a multi-dimensional environment like Roxburghe Estates. Therefore, we look for talented, self-motivated and enthusiastic individuals who will be able to share our passion for providing a warm welcome and amazing experiences.

WHAT YOU’LL BE DOING
Weeding and border maintenance
To assist in the presentation of the Walled Garden, Millennium Garden and other areas to the highest possible standards.

Pruning
Ensure seasonal pruning occurs in line with best practice.

Watering
Tending to both the daily regimen and weekend watering responsibilities when required.

Planting and propagation

Glasshouse maintenance and care
Our glasshouses provide plants, flowers and a range of soft fruits to the Castle. As a member of the team you will support in caring for these year-round.

Upkeep of Vegetable Garden
To provide the highest quality seasonal produce for the Castle Kitchen and retail outlets.

Seasonal Events
Our team provides dedicated horticultural workshops for paying customers and assist in the creation of a variety of events and trails for children around the grounds. Examples have been the Halloween, Peter Rabbit and Fairy Tail Trails.

Health & Safety
All staff are expected to observe all health and safety at work regulations as set out by Floors Castle in accordance with its statutory obligations. You will be required to undertake any training that may be required to support this.

Any Other Duties
Undertake any other duties as may reasonably be requested of a member of the Gardens Team in relation to activities and events that take place within the gardens and grounds of Floors Castle. Working outside of contracted hours may occasionally be required. You will be required to work weekends on a rota basis and Bank Holidays.

HOURS OF WORK

Full-time averaging 39 hours per week, Monday to Friday, between the hours of 7.30 a.m. and 4.30 p.m., during the summer months and 8.00 a.m. – 4.00 p.m. during the winter months.
ABOUT YOU – Personal Qualities
• You should demonstrate a track record of working in a similar environment with good horticultural practice and knowledge.
• You will need to be prepared to work in all weathers and be physically fit.
• Be able to work under your own initiative with an eye for detail and high standards of excellence.
• The ability to work within a team as well as independently.
• Be prepared to interact with the public and provide an excellent level of service at all times.
• Prepared to work on rota for weekend duties.
• Have a real passion and enthusiasm for gardening and horticulture in general.
• Prepared to learn and gain new skills.
• Be flexible, adaptable and have the ability to react quickly to change as necessary.

ABOUT YOU – Qualifications and Experience
Essential
• RHL L2 or a nationally recognised equivalent horticulture qualification
• Full driving licence
• Ideally 2 years’ experience of working within the horticulture sector.

Desirable
• PA1/PA6 qualification – training will be provided if necessary.
• Competence with the safe operation of common garden machinery/equipment

WHATS ON OFFER
• £12.21 per hour, staff discount, life insurance, pension.
• Ability to constantly develop and grow within your position through training opportunities and guidance.
• A fun working environment where we care about you, your well-being, and your personal growth.
• Opportunity to work alongside a very highly skilled Gardens team.

HOW TO APPLY
Please send a covering letter and CV to hr@floorscastle.com. For an informal chat about the role or for more information, please call the Estate Office on 01573223333.
Closing date for application, 12 noon Friday 11th July.

This is an exciting opportunity for a management role at North Coast Visitor Centre (NCVC) ensuring high performance and presentation standards in a busy Museum, Gallery and Cafe.

High Life Highland is a dynamic and exciting Charity to work for with our purpose being to to Make Life Better for everyone including our employees. We strive to provide a family friendly work environment for all employees so that they find it easier to balance family and work obligations.

Please go to the link to learn more about the job description and how to apply.

What we do? Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous restaurant, as well as the Coffee Shop, Larder, Cabin and many other pop-up outlets throughout the year to cater for our wide range of guests. The catering team are passionate about creating memorable moments, whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day.

The role? An exciting opportunity has arisen to join our management team assisting in the smooth running of our restaurant, coffee bar and other food outlets, ensuring we consistently deliver high standards. No two days are the same with responsibilities varying from managing our floor team, ordering supplies and inventory, supporting events, and planning for our ever-changing seasonal calendar.

The person? With excellent people skills you will easily connect with guests and be passionate about ensuring customer satisfaction. Detail focussed, with the ability to stay composed during busy service, you will be a natural leader who can motivate, train and support a diverse team. Experience in a similar role and an understanding of food hygiene & licensing regulations are essential.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.

The closing date for applications is 16 July.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

JOB PURPOSE
To combine responsibilities on nature conservation, visitor services, learning and community engagement to help deliver the strategic objectives of the Brodick Country Park property and wider National Trust for Scotland.
Protect the landscapes in our care as part of ecologically healthy habitat networks where natural processes predominate and help combat climate change. Undertake repairs or construction of fences, footpaths, bridges and other built infrastructure. Enable people to experience our heritage, get more out of it & put more back into it. Use evidence and practice from our natural heritage properties to support our voice in national debates advocating for natural heritage. Work with communities living close to our land or with an interest in our land so that they collaborate with us to help achieve our natural heritage outcomes. Protect the built and archaeological heritage in our care and use them to help us explain the “habitats” outcome and achieve the “visitor’s” outcome.

BRODICK COUNTRY PARK & GOATFELL
Brodick Country Park (72 ha) was designated the first island Country Park in Scotland in 1980. The Country Park forms part of the designed landscape surrounding Brodick Castle and with its mosaic of native woodland, gorges, ponds and mature parkland, is of considerable local natural heritage value. The Country Park supports a number of locally and nationally significant species such as red squirrel, barn owl, long-eared bats and a wide array of flowering plants, ferns and mosses.

The property is a well-used local recreational resource and is exceptionally important to the local economy being one of the most visited tourist attractions on the island (approx 45,000 visitors annually). The diversity of the property and the opportunities it provides for recreation, education and enjoyment makes it of outstanding recreational value and an outstanding amenity resource for visitors and locals alike.

Goatfell is of local, national and international significance for the quality of its landscape, geology/geomorphology and the opportunities it provides for walking and mountaineering in a dramatic and challenging upland landscape. It’s extensive tracts of moorland are recognised as having European importance and most of the Goatfell property is designated as a SSSI (for geological and ecological features) and SPA (for hen harrier and other upland bird species), as well as being part of the North Arran National Scenic Area. Conservation projects ongoing on the property include peatland restoration, upland habitat revival and upland footpath repairs.

Brodick Castle, Country Park & Goatfell could be described as the archetypal Trust property exhibiting all the elements that the Trust aims to conserve from the built and natural heritage, to the collections, designed landscape and wild land.

Brodick Castle, with its magnificent gardens and policies, rises majestically above Brodick Bay on the Isle of Arran. Once owned and created by the Dukes of Hamilton, one of Scotland’s grandest aristocratic families, the property derives much of its significance from this association. The Castle is of national importance for its architectural and archaeological interest, and the gardens have three national collections of Rhododendrons.

Although the main work will be on the Brodick Country Park property, the post holder will be part of the NTS Ranger team and some of the post holders time will be required to assist with the management of Goatfell.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, seasonal staff and colleagues:
Nature conservation
• Survey wildlife and habitats and feed this knowledge into management decisions, promoting of natural heritage, and further development of our voice.
• Maintain and manage habitats and wildlife with the aim of protecting species and increasing biodiversity.
• Manage projects aimed at enhancing our natural heritage as outlined within Brodick Country Parks Annual Operating Plan and the Plan for Nature. (For example, habitat revival and invasive species control projects).
• Contribute to the planning and lead the delivery of practical conservation to deliver the outputs agreed in the Annual Operating Plan and Plan for Nature.

Visitor Services
• Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, fences, gates, signs, bridges, vegetation management) to achieve ecological, visitor services and safety outcomes.
• Provide information to visitors to encourage engagement with our natural heritage and help people give more back to it including “upselling” (e.g.: of membership and donations) using face to face and by other means of interaction such as social media.
• Lead guided walks and countryside events. Assist with events such as public gatherings, and wider NTS events.
Community engagement
• Communicate with local stakeholders, neighboring landowners, local businesses, local / regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.
• Develop and maintain sound relationships with representatives of key parties who have interests in the property including neighbors, local businesses, the local community and user groups.

Learning
• Provide educational and other outreach activities on site or to the community local to the natural heritage and to communities of interest, including for volunteers.

Other responsibilities
• Planning and delivery of NTS Ranger Service education programs.

• Management of practical conservation and wildlife recording.
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the safe system of work (SSOW), and environmental policy and practices.
• Manage contractors and supervise volunteers and seasonal staff.
• Develop and deliver visitor safety in the countryside.
• Engagement and involvement with projects as required.
• Assist with the implementation and review of property plans and contribute to successful delivery of relevant Natural Heritage plans/ annual operational plans.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• Graduate level qualifications or equivalent experience in one or more of the following subject areas heritage or cultural studies, visitor services, rural land management, nature conservation, environmental studies.
• First Aid certificate
• Strimmer, chainsaw (CS30/31) and pesticide certification (PA1/6).
• A full, clean driving licence for driving in the UK is essential.
• Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults.

The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Skills, Experience & Knowledge
Essential
• Significant experience of one or more of the following areas of work and the ability to apply knowledge from others across all of them: heritage or cultural studies, visitor services, rural land management, nature conservation, environmental studies, rural community development.
• Significant practical experience in a relevant / similar conservation or ranger service role.
• Practical land management and maintenance of small-scale rural estates infrastructure.
• Interaction with a wide range of staff, volunteers, visitors, educational groups and other stakeholders.
• Working knowledge of Scottish habitats and species and of ecological survey and monitoring techniques.
• Experience of leading groups of volunteers and visitors in an outdoor activity/learning environment.
• Experience of managing safety in the countryside.
• Working within a small team and lone working.
• Competent user of Microsoft Office.
• Ability and willingness to undertake strenuous physical work
• Good organisational and time-management skills with the flexibility to re-prioritise work to meet changing demands and weather
• Excellent interpersonal skills, with an ability to build strong, professional relationships with a wide range of stakeholders.
• A pro-active approach to driving forward ideas and projects designed to improve daily operations or enhance visitor experience.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Project management, involving several stakeholders and activities.
• An interest in developing new initiatives particularly in relation to environmental sustainability and nature based tourism
• Summer Mountain Leader certificate
• Tree audit / review certification.
• Ability to drive 4W drive vehicle & trailer.

DIMENSIONS AND SCOPE OF JOB
Scale
The ranger works closely with the Senior Ranger who is responsible for the day-to-day management of the NTS Ranger Service and the Goatfell & Brodick Country Park Properties.

People Management
• No line management responsibility but will be responsible for the day-to-day management of Ranger activities whether maintenance, conservation or visitor experience objectives.
• Post will include management of volunteer individuals / teams and seasonal staff ensuring planning of and safe practices followed on daily basis.
• Will work closely with other property colleagues and may be required to liaise with other technical/specialist advisory colleagues based in other locations and departments.
• Will have frequent interaction with suppliers and contractors.
• Will have regular interaction with members of the public of all ages and abilities.

Finance Management
• This role is not a budget-holder.
• Assist in making the best use of resources and ensuring best value.
• Contribute to the income of the Trust through recruiting new members and encouraging donations.

Tools / equipment / systems (subject to appropriate training.)
 Various hand tools.
 Strimmer and chainsaw (if qualified).
 Use of chemicals.

Physical Environment
• Responsibility for implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Responsibility for working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.