Full Time

Visitor Experience Manager (job advert)
The Stirling Smith Art Gallery and Museum
Full-time | 35 Hours per Week | Fixed-Term for Two Years
Salary: £30,000 per annum
Are you passionate about delivering excellent visitor experiences and leading teams in a welcoming, busy cultural environment?
The Stirling Smith Art Gallery and Museum is seeking an enthusiastic, organised, and customer-focused Visitor Experience Manager to lead visitor-facing operations and help deliver an exceptional experience for every visitor.
This is a hands-on operational management role with responsibility for visitor services, public engagement, retail activity, bookings, and the day-to-day presentation of visitor spaces across the museum. The successful candidate will manage and support staff and volunteers while contributing to the museum’s visitor engagement, accessibility, sustainability, and income-generation objectives.
About The Smith
Founded in 1874, The Smith is one of Scotland’s oldest museums and a major cultural organisation at the heart of Stirling’s community. As a free and independent charitable museum, we welcome thousands of visitors each year to our exhibitions, collections, events, learning programmes, café, shop, garden, and community activities.
Key Responsibilities
• Lead and manage front-of-house staff and volunteers.
• Oversee day-to-day visitor operations, bookings, and retail activity.
• Ensure high standards of customer service, accessibility, presentation, and visitor care across the museum.
• Support exhibitions, public programmes, events, and audience engagement activity.
• Monitor visitor feedback and help improve the overall visitor experience.
• Contribute to commercial development and income-generation initiatives.
• Help ensure the smooth and effective running of the museum’s public spaces.
We Are Looking For Someone With
• Experience in a visitor-facing, hospitality, cultural, heritage, tourism, or retail environment.
• Experience managing or supervising staff and volunteers.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Confidence working in busy public environments.
• An understanding of accessible and inclusive visitor engagement.
• A positive, flexible, and collaborative approach to work.
• An interest in museums, heritage, arts, culture, and community engagement.
Experience working in a museum, gallery, heritage, retail, or hospitality setting would be advantageous.
Contract Terms
• Full-time position
• 35 hours per week
• Fixed-term contract for two years
• Occasional weekend and evening working required
How to Apply
Please send your CV and covering letter to: Jobs@thesmith.scot
In your covering letter, please tell us why you are interested in the role and provide examples of how your skills and experience meet the requirements outlined in the job description and person specification.
Closing Date
Monday 29 June 2026
For more information about The Stirling Smith Art Gallery and Museum, visit:

Contract Type: 2-year Fixed Term
Grade: FC07
Salary:  £34,914 – £43,437 per annum
Hours: 36 per week
Location: Hybrid head office/ Home working
Job Reference: ON000619

We are OnFife – Fife’s largest cultural organisation. OnFife is a non-profit, uniting many of Fife’s theatres, museums, libraries and more – under one vision and one goal. We are champions of culture and guardians of heritage. We spark curiosity, connect people to stories and reinvest every penny back into Fife – shaping and inspiring culture along the way.

We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. 

The Role

OnFife is looking for an ambitious and experienced Sponsorship & Funding Manager to lead the development and delivery of our sponsorship and fundraising strategy.

This is a key strategic role, responsible for growing both restricted and unrestricted income across a diverse portfolio including trusts and foundations, corporate sponsorship, individual giving, crowdfunding and public appeals. Working closely with senior colleagues across the Trust, you will help secure vital funding that enables creativity, culture and community impact across Fife.

You can view the full job spec on our current vacancies page.

About You

You will bring:

• Degree-level education (SCQF Level 9)or equivalent experience
• At least three years’ proven success in fundraising, ideally within the charity or cultural sector
• Strong experience of securing funding from trusts, foundations and businesses
• Excellent written communication skills, with the ability to produce persuasive, high-quality bids and proposals
• Strategic thinking skills and the ability to spot opportunities and innovate income streams
• Experience of relationship management with donors, partners and stakeholders
• Strong organisational and project management skills, with the ability to manage competing deadlines
• A collaborative approach and the confidence to work with senior leaders, Board members and external partners
• A genuine interest in culture, creativity and community impact in Scotland

Key responsibilities

You will:

• Develop, lead and deliver a comprehensive Sponsorship & Fundraising Strategy aligned to OnFife’s strategic ambitions
• Identify, research and secure funding from trusts, foundations, corporates, statutory bodies and major donors
• Lead on writing compelling funding bids, sponsorship proposals and donor communications
• Manage and grow fundraising programmes including crowdfunding, Friends schemes, Adopt a Seat, appeals and legacy giving
• Build and maintain strong relationships with funders, sponsors, partners and stakeholders
• Work collaboratively across OnFife to identify funding priorities and develop strong, fundable projects
• Monitor income performance, manage budgets and targets, and report to senior management and the Board
• Ensure fundraising activity complies with best practice, legislation and data protection requirements
• Act as an advocate and ambassador for OnFife at external events and networks

What we offer

• The opportunity to play a pivotal role in shaping the future of culture in Fife
• A collaborative, values-led organisation
• Professional autonomy and scope to innovate
• Flexible / hybrid working arrangements
• Competitive salary and local government pension scheme

How to Apply

If you would like to find out more information about this role before applying, please contact Eilidh Macleod, Campaign & Strategy Manager for an informal chat. Please email Eilidh at eilidh.macleod@onfife.com to arrange this.

When you’re ready to apply, please download our application pack on the current vacancies page and return them to the HR team.

The closing date for applications is Thursday 25 June 2026 at 9:00am.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

JOB PURPOSE
As Scotland’s leading conservation charity, the National Trust for Scotland cares for, shares and speaks up for Scotland’s heritage. Since 1931, we’re pioneered public access to and shared ownership of some of the most magnificent buildings, collections and landscapes in Scotland. We care for ancient houses, battlefields, castles, mills, gardens, coastlines, islands and mountain ranges, as well as the plants, animals and birds that live there.
To share these special places, we hold approximately 50,000 image assets to promote and explain the purpose of the Trust. We are conscious that we do not have a robust digital asset management system to store and manage access rights to these images. These include images of:
• People
• Places – castles, gardens and landscapes
• Conservation in action
• Wildlife and nature
• Note: there is an existing database (Portfolio) which holds imagery of collections items (as undertaken in a previous digitisation project).
Currently, these assets are saved across a range of locations: SharePoint, locally on people’s own machines, Flickr, on external hard drives. There are significant risks to the Trust having no coherent storage system:
• Misuse of imagery (contravening IP/copyright information) because we have no way of securely tagging and storing contracts/permissions forms alongside imagery
• Loss of assets (many are currently stored on external hard drives)
• Difficulty of sharing imagery both internally and externally
• Storage costs from duplication of images across personal machines
This immediately affects Content/Marketing, Communications and Fundraising within Audiences & Support. We currently do not have the resource or expertise within the Directorate to initiate this project so are looking for an external expert to develop a plan for how to transition to a DAMs.
The purpose of this role is to assess our current position, auditing our assets and putting in place a robust plan for an intuitive, well-governed asset management system in line with the work already done by the Collections team. We would like to use Portolio, a system already in place in other areas across the Trust, but would like the successful applicant to assess the efficacy of Portfolio, and report on its benefits/issues/whether we can optimise it to work for us, or whether an alternative package should be considered so we can make an informed decision. This will ensure a consist approach to asset management is taken across the Trust.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Audit assets (video, imagery, illustrations) within the Directorate to gauge the scale of the requirements and clarify work required on copyright records.
• Assess the functionality of Portfolio for imagery, including a report on whether any development work is required to ensure it is suitable for the needs of the directorate.
• Build upon the work already done by the Collections Team to develop clear cataloguing standards for the DAMs to improve access and rights management and to ensure that a consistent approach is taken to asset management across the organisation
• Develop a plan for how to transition live imagery to Portfolio, and how to manage the transition of the image backlog.

• Design a plan for the implementation of workflows for good digital asset management including a review and disposal criteria policy and ongoing resource requirements.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
• Strong track record in DAMs management and/or commercial digital image library management
Desirable
• Educated to a degree level in a relevant heritage or information technology subject
Experience
Essential
• Technically knowledgeable, technically experienced person
• Proven experience with Portfolio and other DAMs systems
• Thorough understanding of the cataloguing and meta data protocols for the retrieval and exploitation of digital assets
• Experience of planning and delivering a DAMs audit/approach project
• Ability to work independently
• Experienced and independent self-starter, with the knowledge and confidence to review existing systems
• Excellent knowledge of copyright and other legal compliance issues
• Experience of develop digital management workflows
Desirable
• Experience in a charity, heritage or cultural organisation.

JOB PURPOSE

The National Trust for Scotland is Scotland’s largest membership organisation and Scotland’s largest charity land manager. We manage many of Scotland’s most significant woodlands, from the extensive Caledonian pinewoods of Mar Lodge to rainforest hazelwood’s in the Hebrides and endemic Whitebeam woodlands on Arran.

As a founding member of both the Alliance for Scotland’s Rainforest and Caledonian Pinewood Partnership and as a key delivery partners with the Scottish Government for landscape scale ecological restoration of native woodland in Scotland, we are recruiting a post to help drive this exciting work.

You will lead the Trusts outreach for native woodland restoration across Scotland, developing several large scale projects. You will build partnerships with private landowners, communities of place and communities of interest, including other eNGOs and conservation organisations. You will have the backing and support of our nature, fundraising, planning, community engagement, estates and media teams.

The focus of your work will be developing two Alliance for Scotland’s Rainforest landscape scale projects in West Lochalsh and on Arran and provide initial contact and support to pinewood managers who look after threatened remnants, to bring their sites into recovery.

We are looking for strong communication & diplomacy skills, which can be influential at a network scale. Someone who can build trust and influence in land management situations, across a diverse range of partners with different interests and objectives. Someone who can develop partnership project plans, acting as the bridge between our internal expertise, existing and new partners. In particular you will develop delivery project content to a “shovel ready” stage, so your fundraising colleagues can draft applications.

The Trusts Plan for Nature (https://www.nts.org.uk/what-we-do/wildlife/plan-for-nature) provides the organisational context for our landscape scale nature restoration work and the Scottish Biodiversity Delivery Plan (https://www.gov.scot/publications/scottish-biodiversity-delivery-plan-20242030) the external context.

Existing partnerships NTS is a member of with a primary interest in landscape scale nature restoration:

Caledonian Pinewood Partnership https://www.pinewoods.scot/caledonianpinewoodpartnership
Alliance for Scotland’s Rainforest https://savingscotlandsrainforest.org.uk/
Mountain Woodland Action Group https://www.msag.org.uk/
Biosecurity for Scotland https://biosecurityforlife.org.uk/biosecurity-for-scotland
Mountain Plants Alliance
IUCN Peatlands Programme https://www.iucn-uk-peatlandprogramme.org

KEY RESPONSIBILITIES

• Making initial contact, maintaining and/or developing ongoing communication and liaison with external landowners, stakeholders and associated organisations.

• Understanding external landowner’s and communities’ values, objectives and constraints and communicating the Trusts, with a view to building trust, understanding and cooperation in relation to collaborative, nature positive land management.

• Develop collegiate partnership operations and memoranda of understanding with both internal and external stakeholder input and support.

• Liase with internal NTS expertise across multiple disciplines, to inform your delivery of external communications and advice to stakeholders.

• Develop collaborative landscape scale funding bids across multiple estates and landholdings, including both NTS land and externally owned land, in association with the Trusts fundraising team.

• Supporting applications for government grants including Scottish Forestry Grant Scheme, Agri Environment Climate Scheme, Nature Restoration Fund etc.

• Coordinate delivery of landscape scale nature restoration projects across multiple estates and landholdings, including both NTS land and externally owned land, including budget management.

• Procure and manage contracts associated with landscape scale nature restoration projects, monitor delivery of grant conditions and complete grant claims & reports.

• Organise partnership meetings and events to strengthen networks and collaboration within the partnership.

• Write reports for partners and funders showing progress against agreed objectives and funding obligations.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications and Experience

We are looking for someone with strong communication and diplomacy skills, with good interpersonal and team building skills. Someone who can develop understanding and consensus in partnerships which bring people together with an agreed purpose. And who can then deliver these projects effectively in a coordination role. These skills can be developed from a wide range of backgrounds.

Essential
• Strong, effective communication skills.
• Influential at a network scale.
• Ability to build trust and influence in a land management situation.
• Developing project plans.
• Understanding of land management relevant to the partnership project type.
• Basic ecological understanding of the habitats and species of relevance to the project.
• Strong time management and prioritising skills in a multifaceted situation.
• Reporting project activity or similar.
• Safe working experience in an outdoor situation.
• A driving licence valid for driving within the U.K.
• Ability to travel throughout Scotland regularly, including remote, wild and rugged locations.
• Profficient in Microsoft Office applications or similar.

Desirable
 Experience of applying for government land management grants, for example Scottish Forestry Grant Scheme, Agri Environment Climate Scheme, Nature Restoration Fund etc.
 Experience of developing fundraising applications.
 Experience of chairing meetings.
 Experience of procuring & managing contracts.
 Experience of community engagement and consultation.
 Well-developed ecological understanding of the habitats and species of relevance to the project.
 Prior delivery of landscape scale nature restoration projects in a coordination role.
 Experience of working in rural sectors relevant to the partnership project type e.g. forestry/farming/stalking.
 Developing budgets in a relevant situation.
 Managing budgets in a relevant situation.
 A relevant degree, MSc or PhD.
 GIS proficient.

DIMENSIONS AND SCOPE OF JOB

Scale
• Responsible for developing and coordinating large multi-landowner landscape scale partnership projects.
• Responsible for the external reputation of the Trust (in the relevant projects).
• Responsible for partnership relations of the Trust (in the relevant projects).
• Responsible for undertaking work safely in outdoor areas.

People Management
 Contract management for land survey and management operations.
 Developing, maintaining and leading networks of landowners, agencies, communities and charities (in a project development and management situation).
 No direct line management responsibility.
 The role reports to Head of Nature Conservation at the National Trust for Scotland.

Finance Management
 Developing multi-million pound landscape scale funding bids involving several external partners.
 Coordinating delivery of multi-million pound landscape scale funding bids involving several external partners.
 Budget management of above projects (Budget holder).
 Budget reporting, both internally and externally to partners and funders of above projects.

Tools/equipment/systems
• Standard IT equipment for office work.

Key performance indicators and targets
• Building partnerships to help deliver the Trusts Plan for Nature at our places and achieve wider impact at a landscape scale.
• Deer impacts reduced, INNS reduced and Trust Priority Species and Trust Priority Habitats regenerating.
• Maintaining and Improving the Trusts’ reputation as an impactful nature conservation organisation.
• Maximise financial income for nature conservation, including operations and cost recovery of salaries.