Full Time

Visitor Services Assistant – Collections Care

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care:
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all public areas are kept clean, hygienic and tidy at all times.
 Work as part of a team ensuring collections care across all Fife properties.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date and take an active role in staff training in liaison with your line manager across all cluster properties.
 Take an active role in ‘conservation in action’ programmes across all cluster properties.
 Ensure collections care, cleaning and conservation materials are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times:
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with the Regional Team, other property departments; visitor services, retail, gardening, catering and site repair employees/contractors.

Visitor Services/Events:
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife properties as needed.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager and the site duty manager.

Health and Safety:
 To ensure site meets with Health and Safety legislation in liaison with your line manager.
 To use personal protection equipment as provided and directed by your line manager.

Visitor Services Supervisor

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the Palace and gardens to ensure an excellent customer/visitor experience. This includes supervision of:
 Visitor services, catering, events and retail offer (including ordering, merchandising, sales targets).
 Line management of Visitor Services Assistants and volunteers.
 Duty management and oversight/maintenance of the property.
 Ensure the property social media is managed to generate interest, engagement and help drive visitors.
 Deliver the schools programme to meet the targets for number of visits, revenue generated.
 Support the informal learning and community engagement / outreach activity.
 Ticketing & Membership sales (to targets) and general customer service (individuals, education visits, other groups).
 Security of the property;
 Health & Safety procedures, emergency procedures, and environmental procedures;
 Deputising for the Visitor Services Manager / Operations Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including:
 Ensuring the completion of Cash/till reconciliation.
 Week-end reports and reconciliation.
 Completion of the banking and all cash handling processes.

Supporting the Visitor Services Manager with:
 recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Apprentice Stonemason

Thank you for your interest in the post of Apprentice Stonemason with Historic Environment Scotland – we have one post available at our Dumfries Depot. These are four-year fixed-term appointments. While open to all applicants, we would welcome applications from school leavers and young persons.

We are the lead body for Scotland’s historic environment; a charity dedicated to the advancement of heritage, culture, education, and environmental protection. We’re at the forefront of researching and understanding the historic environment and addressing the impact of climate change on its future. We investigate and record architectural and archaeological sites and landscapes across Scotland and care for more than 300 properties of national importance. We have a People Strategy which will be overarching strategy to which ensures we support and develop staff within the organisation.

Caretaker/Facilities Assistant

Purpose of Job
To undertake the opening and daily operations of the College and assist with
maintenance duties in support of the college buildings and business park.

Major Tasks/Job Activities
1. Undertake routine checks of the College heating and hot water facility,
Monitoring the boilers setting via the Business Management System (BMS).

2. To liaise with specialist contractors and report/action any faults found to
Estates & Facilities Manager.

3. Ensure all areas are setup and maintained daily, and as required. Set up
corporate areas as required.

4. To assist with setting up college ICT equipment when required.

5. In consultation with the Estates & Facilities Manager liaise with contractors
and their representatives to ensure that health and safety standards are
addressed.

6. Oversee external contractors as directed by the Estates & Facilities Manager.

7. Liaise with and support the student body, and all staff with regards to the
operation and maintenance of the college buildings and services.

8. Represent the best interests of the College in internal and external meetings
as required.

9. As Deputy Fire Warden undertake and record weekly system test on the fire
detection system. Check all fire escape routes and for any tampering/faults
with fire safety equipment/alarms. Assist the Estates & Facilities Manager with
periodic fire evacuation drills.

10.Undertake out of hours duties on an established standby rota basis.

11.Act as the main key holder for the college and respond to any alarm
activations.

12. Monitor and set heating controls via the BMS system on a daily basis to ensure
heating plant and equipment is operating efficiently and effectively. Make
any adjustments as necessary under the guidance of the Facilities Manager,
reporting any faults or failure of equipment.

13. Ensure that boiler and plant rooms are kept clean and tidy and ensure no
flammable materials are stored there.

14. Monitor and manage the colleges door entry system, programming and issuing
door entry fobs as required.

15.Liaise with prospective Business Park tenants and monitor tenant lease
compliance and secure monthly meter readings from each unit.

16.Investigate issues reported by tenants and ensure, in conjunction with the
Estates & Facilities Manager, that they are dealt with in a timely and
professional manner.

17.Report to the Estates & Facilities Manager any maintenance and estates issues
relating to the college buildings, and business park.

18. To undertake any other appropriate duties as directed by the Estates &
Facilities Manager.

Active Travel Officer

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefits for people and communities, celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities, and contributing to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer, we offer a truly unique opportunity to join our team, help us realise our vision, and contribute to caring for our heritage and ensuring our canals flourish now and in the future.

We have an exciting and significant opportunity for an Active Travel Officer to join our Placemaking team in Falkirk or Glasgow. This position will play a pivotal and significant role in developing and implementing our Active Travel Strategy to ensure our towpath network across Scotland is accessible and enjoyable for walking, cycling, and wheeling.

The role is offered on a fixed-term, three-year contract and with a competitive starting salary of £33,833 (Band D). Working 37 hours per week, Monday – Friday.
Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary Responsibilities of this role:
• Develop and implement an Active Travel Strategy for Scottish Canals, including leading on strategy content and structure and developing and facilitating stakeholder engagement.
• Manage relationships with internal teams and external stakeholders to increase investment in active travel infrastructure.
• Work collaboratively on the development of active travel projects, liaising as required with colleagues, decision-makers, third parties and partner organisations (e.g. local authorities).
• Monitor project deliverables and ensure compliance with funding requirements and strategic goals.

Skills and Experience:
• Degree in a relevant field or equivalent knowledge, skills and experience.
• Strong strategic thinking, project management skills, and ability to influence key stakeholders.
• Track record in building partnerships and securing and managing funds.
• Knowledge of relevant legislation and best practices and understanding of how built environments influence active transport participation
• Excellent communication and presentation skills.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Stonemason

Thank you for your interest in the post of
Stonemason with Historic Environment
Scotland, based at the Rothesay MCU Depot.
This is a permanent and pensionable
appointment.
You will be joining a dedicated team where you
will contribute to the conservation of historical
monuments under the care of Historic
Environment Scotland in the Isle of Bute.

We are the lead body for Scotland’s historic
environment; a charity dedicated to the
advancement of heritage, culture, education
and environmental protection. We’re at the
forefront of researching and understanding the
historic environment and addressing the impact
of climate change on its future. We investigate
and record architectural and archaeological
sites and landscapes across Scotland and care
for more than 300 properties of national
importance. We have a People Strategy, which
is an overarching strategy to ensure we support
and develop staff within the organisation.

Customer Experience Executive

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits with Passion is what we do best… not only are we brand builders, but we are also producers, distributors and suppliers in Business to Business and Business to Consumer channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

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Our opportunity…

Here at IMD, we strive to deliver a truly positive and engaging customer experience throughout all the key touch points in the customer journey with us. As we continue to grow and expand our business, we have been looking at opportunities to enable us to further enhance and refine the customer experience.

We are therefore currently looking for a passionate and engaging individual, who has customer experience at the heart and soul of what they do, to join our IMD family as part of our established Customer Experience team on a permanent and full-time basis.
As a Customer Experience Executive, you will be the primary contact and provide best-in-class customer service across multiple facets of our business including all our ecommerce and trade sale customers, our Brand Homes department and managing general brand enquiries, providing timely and resolution focused support, escalating queries to the relevant person or department as required. It is therefore imperative that the successful candidate has the ability to build strong working relationships with key internal and external stakeholders. It is critical that the role holder acts as a brand representative at all times and has excellent written and verbal communication skills. In addition, having the ability to work autonomously and independently, delivering support in a timely and proactive manner is essential.

We are looking for an omni channel expert across telephony, email and other digital specialisms who has a minimum of 2-3 years’ experience working in a similar customer experience role to ours and we would welcome the successful candidate’s insight and creative suggestions to help us improve the overall customer experience and journey. Ideally the successful candidate will have previous experience across both ecommerce and trade customers, in addition to having experience working within the whisky and spirits industry (desirable).

The role will initially be based at our office in Broxburn however, following full induction and training, some hybrid working opportunities will be available. The role will be working on a 5 from 7-day basis which over time will include weekend work. Candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

Next steps…

Our Customer Experience Executive role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you!

To apply for this opportunity, click the ‘apply now’ button to create your own recruitment account with us and submit your application and CV. Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! This is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

Junior Sous Chef

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Junior Sous Chef to join our Caledonian Canal Centre team in Fort Augustus. You will be a passionate and supportive team player who is both an effective leader and follower. Ideally an experienced Sous Chef who has had similar roles in a fresh food premises but this position could also be suitable for a strong commis chef looking to progress with their career.

The role is offered on a permanent basis, and with a starting salary of £26,110 (Band B). Working hours 37 hours per week on a shift pattern of 4 days on, 2 days off.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Daily running of the kitchen
Food preparation as required
Working alongside Sous Chef and the front of house team to ensure the smooth running of the Caledonian Canal Centre F&B offer
Ensuring health and safety records are kept up to date.
Managing food purchase and storage
Menu planning and managing COS in line with budgets
Maintaining a safe and hygienic kitchen environment.
Be aware of the food preparation level during busy and quiet times

Qualifications and knowledge required:

NVQ Level 2 or above in Catering

Skills and experience required:

Previous experience working in a similar role
A full driving licence

Qualities & abilities required:

Good communication and team working
Highly organised with excellent planning
Able to work under pressure in a high-paced environment

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Bookings Coordinator

Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Bookings Coordinator. As the Bookings Coordinator you will be a welcoming host with excellent sales and numeracy skills.

Your key responsibilities will be…
…To answer all incoming calls to our main line
…To deal with all tour bookings by phone and email
…To answer and maintain our general email inbox
…To seamlessly balance multiple clients by email and phone
…To accurately use our booking systems and telephone system
…To communicate tour bookings internally
…To undertake general office administration
…To work closely with the Bookings and Events Manager in all areas of their work
…To maintain a good working knowledge of tour operator contracts
…To confirm group tour bookings and process payments using our bookings software

You will be confident and experienced in hospitality, with a natural character.

You will further have…
…Experience of working in a busy office environment
…Excellent organisational skills
…Excellent IT skills
…Excellent communication skills
…Great attention to detail
…A warm, friendly and approachable manner
…A high level of flexibility and a good team player
…Excellent grasp of the English language – both written & spoken
…Trustworthy and sensitive with confidential information

Details:
Contract: Full-time, 36.25hrs per week, weekend availability required
Hours: 8 hour shift, Mon – Sun
Salary: from £12.73 per hour

Interested?
Do you think you’d blend into our bookings team? Then we’d love to hear from you! You will have hosting experience, and maybe you’ve also done office administration? If so, your application will really stand out! But this isn’t essential; just tell us why you’d love to join our bookings team. Send your CV and cover letter to jobs@scotchwhiskyexperience.co.uk

Museum Director

Eden Scott is delighted to be working with Kilmartin Museum, an archaeology-focused museum run by Kilmartin Museum Company Ltd, an independent Scottish charitable company based in Mid Argyll, on the west coast of Scotland. The Museum opened its doors to the public in September 2023 following a £7.5m redevelopment.

Their Mission Statement is to inspire and educate people by interpreting, explaining and conserving the internationally important archaeological landscape, artefacts and natural heritage of Kilmartin Glen.

They are seeking a Museum Director who will have overall responsibility for financial sustainability of the Museum through income generation, fund raising and marketing to ensure delivery of the Museum’s Mission Statement, and maintenance of the Museum Accreditation standard. The post holder will work with the Board of Directors and senior colleagues to maintain and develop the strategic direction and vision for the Museum. They will take responsibility for ensuring the goals of the Redevelopment Project are maintained longer term and will take a strategic overview of operations and compliance.

The post holder will work closely with the Curatorial and Education Service Team to ensure that the curatorial, research and education objectives of the Museum are achieved and that the service is sustainable.

Key responsibilities:
Strategic Leadership of the Museum
Continued Development of the Museum as a Visitor Attraction
Curatorial, Education and Exhibitions
Financial Management & Fundraising
Grants and Funding
Liaison, Representation and Reporting
Human Resources & Administration

Applying candidates should have:

Demonstrable experience in a similar role
Experience of operating a tourism/visitor attraction or similar including retail and catering
Experience of successful charity/volunteer sector income generation and financial management including budget setting and reporting
Experience of major funders grant processes and successful funding applications
Experience of governance and board management in the charity sector
Interest in archaeology, museums, artefacts and natural heritage
Effective man management skills, able to develop a team and support and motivate staff and volunteers

Salary is on a range dependent on skills and experience plus company benefits including 30 days annual leave per year.

Eden Scott is dealing exclusively with this client on this vacancy so if you are keen to join this growing business, please submit your CV online or for an informal chat please call Sally on 07776 662506.

Closing date: 28th May 2024

First interview for selected candidates on Teams: 3rd June 2024

Retail Supervisor (Edinburgh Gin)

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport are able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin ‘Shop in Shop’ retail outlet within the newly refurbished World Duty Free store in Edinburgh Airport. This is a super exciting development for our Edinburgh Gin brand in this key strategic retail outlet. As we move towards opening, we are now in the second phase of our recruitment and are therefore looking for some additional talent to join us.

We are looking for a Retail Supervisor to lead our small established team. The role holder will be highly experienced in a retail setting and, ideally have a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should be able to plan ahead and take the initiative on the retail sales operations. You’ll also be a confident communicator and naturally at your best with consumers on a face to face basis. The airport and our Edinburgh Gin retail outlet is open for business soon so we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours. In return, team members will be rewarded with a competitive salary and lots of additional benefits and product allowances. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

Next Steps

If you are interested in applying for this opportunity, please click ‘apply now’ below.

We will require candidates to provide us with a tailored cover letter outlining why your skills and experiences are best fit for this exciting and unique opportunity. In addition, candidates will be asked to submit an up to date CV and complete a set of application questions. It is also important to note that in order to be able to work in the airport, all successful candidates will need to go through stringent security vetting (carried out by IMD and Edinburgh airport), before and during employment which will likely include, as a minimum, up to 5 years referencing checks (including any gaps) and a clean disclosure Scotland check. In addition, a number of other security and background checks may be required to be undertaken at various times before and during employment, details of which will be provided at point of provisional offer and throughout employment as required.

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go!

Retail Sales Assistant (Edinburgh Gin)

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

We are looking for team members to join our small established team, individuals who are professional and highly experienced retail experts, ideally combined with having a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should have oodles of individual charisma and is naturally at their best with consumers on a face to face basis. The airport and our Edinburgh Gin retail outlet is open for business soon so we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours. In return, team members will be rewarded with a competitive salary and lots of additional benefits and product allowances. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

Next Steps

If you are interested in applying for this opportunity, please click ‘apply now’ below.

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go

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Visitor Services Assistant – Collections Care

Visitor Services Supervisor

Apprentice Stonemason

Caretaker/Facilities Assistant

Active Travel Officer

Stonemason

Customer Experience Executive

Junior Sous Chef

Bookings Coordinator

Museum Director

Retail Supervisor (Edinburgh Gin)

Retail Sales Assistant (Edinburgh Gin)

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