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Full Time

Customer Experience Executive

Do you have a passion for customer experience…

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable, and respected, family business’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We own some exquisite brands such as Glengoyne, Rosebank, Tamdhu and Edinburgh Gin. If you haven’t already, please browse around our company internet pages, immerse yourself in our colourful history and sample the details of our brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits with Passion is what we do best… not only are we brand builders, but we are also producers, distributors and suppliers in Business to Business and Business to Consumer channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

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Our opportunity…

Here at IMD, we strive to deliver a truly positive and engaging customer experience throughout all the key touch points in the customer journey with us. As we continue to grow and expand our business, we have been looking at opportunities to enable us to further enhance and refine the customer experience.

Aimed at customer experience and business support professional with 2-3 years’ experience who are now looking to take their career to the next level by joining a company specialising in luxury goods and experiences.

We are looking for a passionate and engaging individual, with customer experience at the heart and soul of what they do, to join our IMD family as part of our established Customer Experience team on a permanent and full-time basis.

As a Customer Experience Executive, your role is pivotal in delivering an exceptional service experience to our diverse clientele. You will serve as the first point of contact for our e-commerce and trade customers, oversee inquiries related to our Brand Homes, and manage general brand-related questions. Your engagement with customers will extend across social media platforms, providing support that is both prompt and geared towards effective resolution. In collaboration with our international sales and digital marketing teams, you will contribute to our global outreach efforts. Additionally, you will be responsible for the escalation of queries, ensuring they are directed to the appropriate individuals or departments for further action. Your commitment to excellence will help maintain and enhance our reputation as a customer-centric organisation.

It is therefore imperative that the successful candidate has the ability to build strong working relationships with key internal and external stakeholders. It is critical that the role holder acts as a brand representative at all times and has excellent written and verbal communication skills. In addition, having the ability to work autonomously and independently, delivering support in a timely and proactive manner is essential.

We are looking for an omni channel expert across telephony, email and other digital specialisms who has a minimum of 2-3 years’ experience working in a similar customer experience role to ours and we would welcome the successful candidate’s insight and creative suggestions to help us improve the overall customer experience and journey. Ideally the successful candidate will have previous experience across both ecommerce and trade customers, in addition to having experience working within the whisky and spirits industry (desirable).

The role will initially be based at our office in Broxburn however, following full induction and training, some hybrid working opportunities will be available. The role will be working on a 5 from 7-day basis which over time will include weekend work. Candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

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Next steps…

This is a rewarding role with a competitive hourly rate and excellent staff benefits. Our Customer Experience Executive role is a varied and rewarding role so… if this type of role excites you then we’d love to hear from you! Please remember that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for! This is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received, so our recommendation is that you apply early to ensure you do not miss out!

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***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

GLA12465 – Development Assistant

Glasgow Life is looking for a Development Assistant to join us on a full time, permanent contract. As Development Assistant, you will be joining our ambitious Development team, which generates external funding for important and inspiring projects. Within your role, you will support the delivery of our ambitious giving programmes, providing an excellent experience for donors and members.

Key Responsibilities include:
– Supporting the Senior Individual Giving Officer with administrative duties to deliver a programme of membership events and communications across Glasgow Life, including Glasgow Life Museums and Celtic Connections Festival
– First point of contact for donors, managing the fundraising phone line, sorting supporter letters, and compiling fundraising email communications in The Raiser’s Edge database
– Supporting donor stewardship, thanking donors for all gifts, compiling, and sending membership packs
– Processing gifts and memberships through our CRM (The Raiser’s Edge)
– Supporting venues across Glasgow Life implement new fundraising tools such as contactless devices

More about our Corporate Services
As a Development Assistant you will be joining Corporate Services. This includes Marketing and Communications, Business Support, Infrastructure and Finance. HR, Retail and Procurement and Development are also part of this. These teams undertake a wide range of roles to keep Glasgow Life operating smoothly as a first-rate charity. From creating compelling messages about the work we do to providing insights which help shape strategies. They also oversee the operation of over 100 venues across the city, account for millions of pounds, support our staff, and bring income into the charity through our shops.

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
You will report to the Senior Individual Giving Officer and work alongside an established Development team, supporting the donor journey and delivery of our collective fundraising priorities.

The candidate
If you’re interested in joining us as a Development Assistant you’ll need:
• Experience of working in a donor or customer facing role
• Strong organisation skills, with ability to deal with changing priorities, often at short notice
• To communicate with confidence, delivering a positive experience for donors and members
• Excellent attention to detail, particularly within administrative tasks and financial reporting
• Good knowledge of Microsoft packages including Word, Excel, Outlook and Teams. Experience of using a CRM database (such as The Raiser’s Edge) is desirable but not essential.

You can read the full person specification for this role under the ‘Job Attachments’ section.

Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.

As Development Assistant, you will be primarily based at our Commonwealth House office which has great links to public transport and parking nearby. This role is working Monday – Friday, 9-5 with occasional out of hours working, and working from our venues.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Important Dates: Closing date 22nd September and interviews are provisionally scheduled for w/c 30th September.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Please note that Glasgow Life, as an ALEO to Glasgow City Council, is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts.

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.

Read more about our commitment to equality and diversity on our website.

Regional Visitor & Community Manager, Stirling Castle

Thank you for your interest in the post of Regional Visitor and Community Manager with Historic Environment Scotland, based at Stirling Castle. Your base location will be the castle, but you will be expected to travel to visit sites and stakeholders across your Region, and on occasion across Scotland. This is a permanent and pensionable appointment.

You will lead all our visitor and community activity at one of HES’ flagship sites, running a successful 5-star operation that grows community engagement and drives commercial income in excess of £6.5m per annum. You’ll lead a large team of customer service and community engagement colleagues, creating an empowering culture that inspires innovation, collaboration and continuous improvement. In our short video you can see just a selection the sights https://youtu.be/4_eLNtg8xmA from your new ‘office’.

Visitor Services Supervisor – Administration & Compliance

PURPOSE OF THE ROLE

To assist the Operations Manager with the smooth running of the Forth Valley & North Perthshire visited and non-visited properties. This includes, but is not limited to, general administration, compliance and health and safety tasks in support of operations and demands a high level of customer service, organisational skills and the ability to use your initiative with an attention to detail essential.

KEY RESPONSIBILITIES

Administrative support to the Operations Manager and other key departments as required.

File management (filing, scanning, maintenance of regional drive, archiving).

Managing office petty cash, receipts and claims.

Managing postage.

Assisting property staff with ordering and system queries as required.

Providing the first point of contact at whichever site you are working from that day and ensuring that communications are answered, forwarded and recorded effectively and in a timely fashion.

Organising meetings, circulating advance papers, taking and distributing minutes and monitoring action points required of staff.

Processing financial transactions (e.g. cash handling, data entry, purchase ordering, and expense claims) on a regular basis using an IT-based finance package.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, including the production and maintenance of risk assessments, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Attendance at meetings with the Operations Manager and other managers and supervisors to openly discuss ideas, problems and solutions to the delivery of improved visitor experience at the property.

Taking and processing educational/group bookings and liaising with relevant departments to ensure the smoothing running of each.

Management of the property diaries and preparation and distribution of the weekly programme as well as other reports as required.

Maintaining key safe and security/access arrangements for staff and visitors.

Acting as “Fire Warden” for regular testing and activations and providing training for property staff.

Booking and supervision of reactive and planned maintenance contractors.

Placing orders and completing necessary documentation as and when required.

Ensuring H&S and GDPR compliance across the cluster, including the residential lets.

Provide an excellent level of customer service to all external and internal customers.

Organising and overseeing refuse collection, and recycling arrangements.

As and when required act as Duty Manager in support of Operations Manager and other activity managers and supervisors.

Providing finance admin cover for the regional support team.

Visitor Services Supervisor – Administration & Compliance

PURPOSE OF THE ROLE

To assist the Operations Manager with the smooth running of Falkland Palace, Hill of Tarvit and Kellie Castle as well as non-visited properties in the Fife cluster. This includes, but not limited to, general administration, compliance and health and safety tasks in support of operations and demands a high level of customer service, organisational skills and the ability to use your initiative with an attention to detail essential.

KEY RESPONSIBILITIES

Administrative support to the Operations Manager and other key departments as required.

File management (filing, scanning, maintenance of regional drive, archiving).

Managing office petty cash, receipts and claims.

Managing postage.

Assisting property staff with ordering and system queries as required.

Providing the first point of contact at whichever site you are working from that day and ensuring that communications are answered, forwarded and recorded effectively and in a timely fashion.

Organising meetings, circulating advance papers, taking and distributing minutes and monitoring action points required of staff.

Processing financial transactions (e.g. cash handling, data entry, purchase ordering, and expense claims) on a regular basis using an IT-based finance package.

Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, including the production and maintenance of risk assessments, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.

Attendance at meetings with the Operations Manager and other managers and supervisors to openly discuss ideas, problems and solutions to the delivery of improved visitor experience at the property.

Taking and processing educational/group bookings and liaising with relevant departments to ensure the smoothing running of each.

Management of the property diaries and preparation and distribution of the weekly programme as well as other reports as required.

Maintaining key safe and security/access arrangements for staff and visitors.

Acting as “Fire Warden” for regular testing and activations and providing training for property staff.

Booking and supervision of reactive and planned maintenance contractors.

Placing orders and completing necessary documentation as and when required.

Ensuring H&S and GDPR compliance across the cluster, including the residential lets.

Provide an excellent level of customer service to all external and internal customers.

Organising and overseeing refuse collection, and recycling arrangements.

As and when required act as Duty Manager in support of Operations Manager and other activity managers and supervisors.

Providing finance admin cover for the regional support team.

Estate Maintenance Worker

JOB PURPOSE

A varied role undertaking planned and reactive maintenance tasks at NTS Glenfinnan Visitor Centre, Glenfinnan Monument and our surrounding grounds. Working with our Maintenance Manager, you will ensure our buildings, services and estate infrastructure meet high standards of presentation, repair and safety. You’ll play an important part in the smooth running of the visitor operation, which funds our charity’s work here, as well as helping deliver our environmental and conservation objectives.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Dependent on existing skills and/or training provided, including but not limited to…

Day-to-day building maintenance:

Painting (external and internal)

Lighting (bulb replacement and basic repairs)

Plumbing

Joinery

Historic building care

Cleaning tasks as required

Compliance inspections and record keeping:

Portable appliance testing

Solar panel and heating system upkeep and meter readings, etc.

Septic tank monitoring

Fire system checks, emergency lighting and extinguisher etc.

Landscape presentation and grounds maintenance:

Mowing or strimming grass areas and repairing verges

Care for planting borders and hedges

Upkeep of signage, benches, fencing and car park infrastructure

Path condition checks and repairs

Tools and equipment maintenance

Wildlife surveys and conservation activities

Litter picking and maintenance of waste collection facilities

Colleague and contractor liaison

Assist with organising and coordinating on site external contractors who carry out planned or reactive maintenance or visits from internal advisors

Work in harmony with other departments, including Visitor Services and Administration

Financial responsibilities

Not a budget holder but will be expected to take responsibility for effective management of charity resources in allocated areas.

Advise Maintenance Manager when supplies need to be ordered

Health and Safety

Take responsibility for the health and welfare of self, colleagues and visitors by adhering to NTS health & safety policies, and ensuring all activities undertaken are compliant with the property’s Safe System of Work and Emergency Procedures.

Duty Leisure Manager – Dewars Centre, Perth

37 Hours per week, including evenings and weekends

JOB PURPOSE:
To support the management, delivery and development of a range of, sporting and non sporting activities to meet the Company objectives, predominantly based at Dewars Centre and Perth Leisure Pool, but to include other LAL venues. To be a member of the wider Duty Management Team ensuring the smooth day to day operation of Dewars Centre and Perth Leisure Pool

DUTIES AND RESPONSIBILITIES:
Operational Duties
Key Tasks – Duty Manager
• To be directly responsible for the day-to-day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care.
• To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research, and consultation.
• To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction.
• To ensure with support from the Ice Manager, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, eg timesheets, emergency and alarms’ systems testing etc.
• To take a lead role in procurement of cleaning budget, resource, and stock.

Key Tasks – Curling, Skating, Gym Activities and Events
• To lead on the day-to-day operations of logistics of a variety of hosted activities and events to include sporting activities, meetings, and events.
• To ensure appropriate staffing levels are in place to deliver safe and efficiently delivered activities and events, provide appropriate supervision of standards.
• To assist and liaise with event organisers from the planning to execution stages of all activities.
• Working with the venue team develop business opportunities whilst being sensitive to the sporting demands of Dewars Centre and Perth Leisure Pool.
• To work with other venue staff to deliver all venue services ensuring the highest standard.
• Support the quality and performance evaluation processes to measure effectiveness and sustainability of activities.
• Arrange and attend appropriate meetings, focus groups etc as required to fulfil the remit.
• To work with other team members to manage and develop the curling, gym and skating programmes and arrange appropriate staffing.
• To manage all conferencing equipment and resources including IT equipment.

Financial
Key Tasks
• To be responsible, when necessary, for cash reconciliation and banking and to ensure the stringent application of the Company’s financial policies and procedures and financial regulations.
• To maintain appropriate budget area responsibility within agreed authorised limits.
• To contribute to the budget preparation process
• To contribute to the maximisation of income through service standards and development

Health and Safety
Key Tasks
• To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc
• To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff.
• To ensure all new members of staff are given an induction and that, on a day-to-day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing.
• To ensure that all accidents, incidents, and dangerous occurrences are properly investigated and reported.
• To attend first aid cases and administer remedial treatment as required.

Maintenance
Key Tasks
• To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration
• To contribute to the monitoring of any maintenance works being undertaken within the Company’s facilities

Human Resources
Key Tasks
• To be directly responsible for the day-to-day operational supervision of all staff within the Company’s facilities and contribute to a positive staff welfare and development programme.
• To be directly responsible for ensuring on a day-to-day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.
• To assist in the recruitment, selection, and induction of appropriate subordinate staff
• To ensure the consistent application of a comprehensive staff assessment, training, and development programme to achieve the highest possible standard of service provision.
• To ensure the maintenance of all required training records for subordinate operational staff
• To assist in the training of other Company staff as necessary

Programming, Marketing and Development
Key Tasks
• To contribute to the practical on-site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans
• Contribute to the development of appropriate marketing and advertising material for all activities relating to PLP / Dewars Centre.
• To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff
• To represent the Company within appropriate groups e.g. user groups, project teams, etc
• To contribute to the ongoing review and further development of facility and service programmes to ensure maximum service benefit.

General
• To undertake other related duties as may be required by the Company.
• Maintain confidentiality and observe data protection guidelines

Duty Leisure Manager – Aberfeldy

JOB PURPOSE:
As a member of a team of Duty Leisure Managers, you will lead, direct and supervise a team of subordinate leisure service staff and be directly responsible on a day to day basis for the effective and efficient delivery of a high quality service.

To ensure, through service delivery standards, that the needs and aspirations of members of the community and visitors to Perth & Kinross are met and where possible exceeded.

DUTIES AND RESPONSIBILITIES:
Operational Duties
Key Tasks
• To be directly responsible for the day to day operational management, service standards and performance, staffing complement planning and allocation of duties in respect of appropriate facilities and services to ensure the highest possible standards of customer care
• To constantly lead and direct the ‘front of house’ service team by example and maintain a constant high profile ‘front of house’ management team presence for staff, customers and key stakeholders through regular and planned interaction, research and consultation
• To undertake the allocation of staffing duties, performance and effectiveness monitoring, work practices and general supervision to ensure the highest standards of safety, service delivery, cleanliness (both internal and external) and customer satisfaction
• To ensure, the maintenance of any records that may be required to assist in the efficient operation of the centre or to meet the requirements of the Company, e.g. timesheets, emergency and alarms’ systems testing etc.

Financial
Key Tasks
• To be responsible, when necessary, for application of the Company’s financial policies and procedures and financial regulations
• To contribute to the maximisation of income through service standards and development

Health and safety
Key Tasks
• To ensure day to day operational compliance with all appropriate operational procedures, Company guidelines, Acts of Parliament, Statutory Regulations, Codes of Practice etc.
• To contribute to the review of safe operating procedures and ensure that they are further developed and fully understood and implemented by all staff
• To ensure all new members of staff are given an induction and that, on a day to day basis, all staff enjoy a safe and healthy work environment and are issued with appropriate protective clothing
• To ensure that all accidents, incidents and dangerous occurrences are properly investigated and reported
• To attend first aid cases and administer remedial treatment as required

Maintenance
Key Tasks
• To ensure through regular monitoring and inspections that all plant, equipment and building faults and maintenance works’ requests are processed timeously and correctly to minimise service disruption or deterioration
• To contribute to the monitoring of any maintenance works being undertaken within the facilities

Human Resources
Key Tasks
• To be directly responsible for the day to day operational supervision of all staff within the facilities and contribute to a positive staff welfare and development programme
• To be directly responsible for ensuring on a day to day basis the Company’s Human Resources policies and procedures are initiated and consistently adhered to, e.g. Sickness Absence, Disciplinary, etc.
• To assist in the recruitment, selection and induction of appropriate subordinate staff
• To ensure the consistent application of a comprehensive staff assessment, training and development programme to achieve the highest possible standard of service provision
• To ensure the maintenance of all required training records for subordinate operational staff
• To assist in the training of other Company staff as necessary

Programming, Marketing and Development
Key Tasks
• To contribute to the practical on site marketing and promotion of the Company’s activities, in conjunction with Company officers and in line with the Company’s Marketing and Service Plans
• To maximise the service potential through a proactive approach to all development activities in conjunction with the Company’s Development and other staff
• To represent the Company within appropriate groups e.g. user groups, project teams, etc.
• To contribute to the on-going review and further development of facility and service programmes to ensure maximum service benefit

Training
Key Tasks
• To attend regular staff training sessions, be they held in-house or externally

General
Key Tasks
• To ensure you are physically fit to carry out your duties at all times
• To carry out other reasonable duties as may be required
• Maintain confidentiality and observe data protection guidelines
• To undertake other related duties as may be required by the Company

Visitor Services Manager

An exciting opportunity to head up the Visitor Services team at a vibrant visitor attraction and arts venue in central Edinburgh. The role includes aspects of arts administration, heritage tourism and events management and you will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having significant customer service experience, you must also be able to demonstrate excellent communication and interpersonal skills will have the ability to manage a variety of tasks/projects simultaneously and under pressure.

You will work 35 hours per week on a flexible rota which will include evenings and weekends.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS – Traditional Arts and Culture Scotland. The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

Facilities Manager

National Mining Museum Scotland is an independent trust and the national body responsible for the preservation and interpretation of Scotland’s Mining Heritage. The museum holds collections of national significance and is on the site of the Lady Victoria Colliery, built in 1895 as Scotland’s first super-pit. The museum offers a wide range of activities and events to a diverse and growing audience. The visitor experience includes access to the collections through tours and exhibitions and an award-winning education programme.

JOB PURPOSE

Overall responsibility for Property Management, Health and Safety, Fire Safety, Security and Maintenance of the National Mining Museum Scotland’s estate. To develop and work to standards which ensure best sustainability, safety and economies of scale which are achieved across facilities management. Ensure compliance with statutory legislation and NMMS policies and procedures, including data protection and health and safety. Responsibility for managing NMMS external contracts and tenants and the Facilities management budget. Liaise with NMMS’s expert partner Bruce Stevenson in all matters relating to health & safety and environmental management.

KEY RESPONSIBILITIES

1. Responsible for coordinating the National Mining Museum Scotland’s Health and Safety audit, reporting and training and improvement plan and Fire Risk Assessment management.
2. Respect and be aware of the requirements of managing and safeguarding a ‘Grade A’ listed building.
3. Establish and maintain an audit of the National Mining Museum Scotland’s property (fixed and moveable) and related assets.
4. Manage the National Mining Museum Scotland’s buildings security arrangements to Government Indemnity Scheme standards. You will be a key holder and oversee out-of-hours external security contracts (such as G4S), and work with Site Managers and appropriate staff, ensuring daily security compliance across the site.
5. Liaise with Bruce Stevenson (NMMS partner) for advice and support on matters relating to Health and Safety and Fire Safety.
6. Manage the NMMS approved contractors list ensuring quality and value for money.
7. Liaise with external partners and stakeholders with regard to the long-term maintenance of the site, such as Historic Environment Scotland and Midlothian Council.
8. Assist colleagues in the procurement of, logging of and training for any specialist equipment, including the working at height equipment.
9. Responsible for the management of the National Mining Museum’s tenants’ contracts, including general liaison and site visits.
10. Responsible for setting up and coordinating the National Mining Museum’s Sustainability Action Plan to reduce environmental impact, with specific responsibility for energy, water, properties, including training, monitoring, reporting and procurement.
11. Assist with the management of NMMS capital development projects, in particular the procurement of contractors.
12. Oversee the technical requirements for the installation and display of exhibitions and related activities at NMMS.
13. Work with the Chief Executive and the Curatorial Team to ensure that the conservation and heritage of the NMMS estate is subject to appropriate care and standards of presentation, and that conservation and heritage requirements are identified and incorporated in the NMMS Management Plan.
14. Ensure that the Technical and cleaning staff are well managed and clear on their objectives, given the opportunity to develop and receive regular feedback and performance appraisals.
15. Manage the Technical volunteers and ensure their contribution is focused and recognised.
16. Work closely with the Visitor Services Team to ensure that the customer experience is excellent through good presentation of facilities, cyclical maintenance programme and quick response to facilities issues.
17. Work with Visitor Services Team to ensure the suitable environment for events and activities, including where appropriate, the setting up of rooms for functions.

HES/24/186 – Labourer

Thank you for your interest in the post of Labourer with Historic Environment Scotland based at our Oban Depot, Glengallan Industrial Estate, Glengallan Road, Oban, PA34 4HG. This is a full time, permanent and pensionable appointment.

The Oban Monument Conservation Unit (MCU) consists of a 3 person team, all of whom carry out conservation and maintenance work on sites in a variety of locations. The team is headed by a Works Manager who has direct line management responsibilities for the whole team. As part of the MCU, you will have responsibility for the ongoing implementation of conservation, routine maintenance and presentation tasks of Historic Environment Scotland monuments within the Oban area, including Dunstaffnage Castle and Iona Abbey.

You will be expected to work at any location as directed by the Works Manager. Although the depot is situated in Oban, official transport is provided to and from the various sites within the district and beyond. Individuals are however expected to make their own way to the MCU Depot.

You will also be asked to travel using HES transport to other remote sites sometimes out with Depot areas which may include overnight stays.

Warehouse Operator

Are you a hard-working, team player looking for your next opportunity in warehousing?…

Ian Macleod Distillers Ltd… ‘An international, entrepreneurial, brand-led, successful, sustainable and respected, family business’

Thanks for your interest in this opportunity with Ian Macleod Distillers. We are a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. Crafting Spirits with Passion, is what we do best and we own some exquisite brands such as Tamdhu, Glengoyne, Rosebank and Edinburgh Gin. If you haven’t already, please browse around our company internet pages, immerse yourself in our colourful history and sample the details of our brands. As we start to tantalise your taste buds and whet your appetite for a career here with us at Ian Macleod Distillers, you will really get to understand just why our team members and customers are indeed so passionate about all things Ian Macleod!

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Setting the scene…

We are Glengoyne. Since 1833, we have been making our wonderful malt whisky… We have a multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! Nestled in a beautiful and picturesque setting just north of Glasgow, stands our beautiful Glengoyne Distillery. At the heart of our brand, product and experience are our people… it’s our people who make all of the magic happen!

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Our Opportunity…

It continues to be an exciting time for us at IMD and due to internal movement, we are now looking to welcome a Warehouse Operator into our already established, hard-working and passionate team at our Glengoyne Distillery!

This role is available on a full-time and permanent basis and will involve all site warehousing activities including movement of empty and full casks, filling and disgorging casks and tankers, use of site forklifts and storage of casks, taking spirit changes and recording of all HMRC information as required.

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Who We Are Looking For…

We are looking for a strong team player, who will work collaboratively with their colleagues to achieve common goals, whilst also having the ability to work independently, using their own initiative and making suggestions to improve processes.

The successful candidate must live within a commutable distance to the Glengoyne Distillery located in Dumgoyne, North Glasgow, and will ideally have previous experience in a similar role within the whisky and spirits industry, however, we will consider candidates who have transferable skills from other industries as full training is provided.

It is requirement that applicants hold a full clean UK driving licence and previous fork lift truck experience and/or high reach lift equipment would be advantageous although not essential. Having an understanding of all statutory and company regulations relating to health, safety, HMRC and environmental issues is also desirable.

Due to the nature of our industry candidates must be 18 or over. In addition, candidates must have existing eligibility to live and work in the UK.

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Next steps…

So… if this sounds like the perfect role for you, then we’d love to hear from you…

Along with your CV, you will be required to answer some key questions and submit a tailored cover letter outlining why you feel you are the best candidate for our role – remember this is your opportunity to stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

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