Full Time

Brand Home Guide
Talisker Visitor Centre
Permanent, full time

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Please note – This role will require weekend and evening work.

Accommodation can be provided.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Feel inspired? Create a future worth celebrating with us!

Brand Home Guide
Dalwhinnie Visitor Centre
Permanent, full-time

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

This role will require weekend and evening work.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Feeling inspired? Apply now!

Reports to: Learning and Engagement Manager
Salary: £26,500 – £31,000 (Subject Specialist Band)
Hours of Work: Core hours are Monday-Friday 09:00 – 17:30 (reasonable flexibility is required for occasional evening and weekend work at Dynamic Earth and for outreach activities)

Background:

Dynamic Earth is an educational charity on a mission to empower people with understanding and empathy for the Earth. Our Learning and Engagement Service create, curate and deliver a diverse programme of events and experiences throughout the year which support the delivery of Dynamic Earth’s strategic plan and charitable purpose. You can find out more here.

As part of our learning and engagement team, you will work with a broad range of audiences to create, co-ordinate and deliver a wide variety of informal science learning events and experiences which deliver our charitable mission, vision and purpose. You will work across a breadth of Earth and environmental science and sustainability topics and different forms of interpretation to deliver impactful experiences which support our strategic plan and national priorities. This will involve working effectively as part of the science learning and engagement team – and with colleagues across the charity – on shared activity, as well as individually on defined projects and activity areas.

Role Purpose:
To develop, co-ordinate and deliver learning and engagement events and experiences with a wide range of audiences – both locally and nationally – which deliver organisational and national priorities in an impactful way.

Main Duties:
School Programmes -You will work as part of a team to deliver and create experiences for learners and teachers which provide inspirational learning journeys which support national educational priorities, both at Dynamic Earth in our centre and through national outreach in-person and digitally.

Family and Public Programmes – You will support the creation and delivery of high-quality family and public programmes including drop-in events for families, early years sessions, indoor and outdoor family workshops, science clubs and special events for young people and adults, such as science centre sleepovers.

Outdoor Learning – You will create and deliver outdoor experiences for families, children and young people and adults in Holyrood Park, including Outdoor Clubs.

Outreach – You will create and deliver experiences with school learners and families as part of Scotland-wide outreach programmes, in-person and digitally.

Communities – You will develop and deliver events and experiences which reach underserved and underrepresented audiences.

Planetarium Programmes: You will have the opportunity to contribute to the development and delivery of shows and events in Dynamic Earth’s fixed and mobile planetaria.

Partnerships: You will work with a range of partner organisations to deliver opportunities to showcase the relevance and diversity of Earth and environmental science with audiences at Dynamic Earth, in-person and digitally.

Training and Development: You will create impactful training materials and opportunities to support the development of a science engagement culture across teams.

Evaluation, Storytelling and Advocacy: You will capture and co-create powerful stories and data which showcase the value and impact of our charitable activity together with colleagues across the charity.

Across the breadth of work within the Learning and Engagement Officer role, you will demonstrate commitment to Dynamic Earth’s organisational values of passion, care and inclusion, always acting as a science engagement role model with colleagues, audiences and peers.

Experience and Qualities:
Required qualifications and experience:

Educated to at least undergraduate degree level in a science or related discipline – or lived experience as an alternative to a formal qualification.

Experience of developing and delivering science learning and engagement experiences with a range of audiences, including children and young people.

Excellent interpersonal, communication, planning and organisational skills with strong attention to detail.

A pro-active, enthusiastic and friendly disposition with the ability to build rapport with people quickly.

An enabling and pro-active attitude and commitment to a culture of continuous improvement.

A flexible approach which helps deliver results.

A pro-active and enabling approach to problem solving.

A reflective practitioner with the ability to reflect both on self and situation.

Experience of working effectively in a team with shared goals as well as on individual projects.

Desired qualifications and experience:
Experience of training others to deliver effective and impactful science engagement.

Experience of working in a science centre or museum setting.

Experience of working in partnership with peers and other organisations.

Appointment to the Learning and Engagement Officer position is subject to enhanced pre-employment checks as part of our approach to ensuring Child Protection & Wellbeing, including membership of the Protecting Vulnerable Groups (PVG) scheme.

Dynamic Earth is committed to creating an inclusive workplace culture where our people feel a sense of belonging and can bring their authentic self to work each day. You can find our inclusion statement here.

Applicants should submit a CV and Covering Letter (c. 2 sides each) detailing why they are the best candidate for the position to peopleandculture@dynamicearth.org.uk ahead of the closing date of Sunday 27th April.

Recruitment Timeline:

Applications Close – Sunday 27th April 2025
Successful Candidates Notified of Next Steps – target date of Wednesday 30th April 2025
Interview Date – Thursday 8th May 2025

JOB PURPOSE

The Garden Trainee role at Threave Garden will provide the post-holders with development in a broad range of work-based practical horticultural skills, over the course of a year spent working as part of the team there, supplemented by written coursework and plant identification tests. Training will be based primarily around the content of the RHS Level 2 Certificate in Practical Horticulture, but additional enhancements will also be available. Our aim is to take people who have undertaken a horticultural apprenticeship, an academic horticultural qualification or who have proven practical gardening experience and to develop them further into the rounded skilled, craft professional gardeners that the heritage garden sector, including the National Trust for Scotland, requires.

WHAT WE OFFER

The year at Threave comprises paid day-to-day work in the garden alongside practical training and assessment of skills, knowledge and behaviours. The RHS Level 2 training is supplemented by several assessed written assignments designed to enhance trainee learning. This includes fortnightly plant identification tests (20-25 plants), keeping a daily diary, completing plant profiles and participation in a study tour (visiting a number of gardens and nurseries to gain a greater appreciation of the variety a career in horticulture can provide) from which a report is requested.

The Garden Trainees are overseen by our teaching staff of Gardener Instructors, seasoned experts in their fields who have worked in a wide range of gardens themselves. The garden has three department areas: the grounds (lawns, hedges, herbaceous borders, woody plants, alpines, hard landscapes, aquatic, and bog), the walled garden, and the glasshouses. Although most of the time will be spent in the grounds, the Garden Trainee will work in each of these areas, moving between them on a rota basis, to ensure in-depth training across the seasons. Trainees will work alongside the Gardener Instructors, other garden staff and volunteers, receiving hands-on tuition and practical experience. There will be some limited classroom time, however this is primarily a practical role where trainees will spend 95% of their time working in the garden. Study and assignments will be completed largely in their own time. Trainee only shared accommodation within easy walking distance is available for rent.

The Visitor Experience Team Leader will lead and coordinate the day-to-day visitor operations within Hunterian venues to ensure an environment that is engaging, secure and provides an excellent visitor experience. They will have responsibility for the smooth operations of The Hunterian venues managing and motivating up to 30 team of Visitor Experience Assistants to meet public expectations and standards in a major visitor attraction, achieving the strategic themes and purpose of The Hunterian through a proactive and consistent attitude to the visitor experience. Primary objectives will be championing enhanced visitor engagement, ensuring that visitors have an enjoyable, safe and inspiring experience and that of the security of the Collections.