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Full Time

Attraction Manager

Do you have a passion for history, leadership, and delivering exceptional visitor experiences?
Are you ready to bring a unique historical site to life while leading an inspiring team? If so, Peterhead Prison is looking for an enthusiastic, hands-on leader to join us as our Attraction Manager.

This is an exciting opportunity to take charge of one of Scotland’s most iconic historical attractions and shape its future, while ensuring it remains an unforgettable destination for visitors.

Why This Role?

As the Attraction Manager at Peterhead Prison, you’ll be at the heart of transforming this iconic historical site into a world-class tourism destination. From overseeing day-to-day operations to implementing exciting new experiences, you’ll have the chance to create an environment where history comes to life and visitors are captivated. Lead a passionate team and guide the attraction’s strategic direction while ensuring the highest standards of operation, visitor engagement, and heritage preservation.

What You’ll Do:

  • Strategic Leadership:
    Shape long-term plans for growth and development alongside senior leadership. You’ll be the driving force behind creating compelling business strategies and executing plans that ensure continued success and growth for Peterhead Prison.
  • Financial Management:
    Lead the management of budgets and financial performance. You’ll track KPIs, meet financial targets, and explore new opportunities for revenue generation—while keeping costs under control.
  • Visitor Experience Excellence:
    Ensure every visitor has an unforgettable experience. From immersive tours to interactive exhibits, you’ll continuously innovate and improve the visitor journey, maintaining high standards across the board.
  • Heritage & Conservation:
    Safeguard the rich history of Peterhead Prison through careful conservation and presentation. You’ll play a crucial role in maintaining the attraction’s heritage while delivering a world-class experience for visitors.
  • Team Leadership:
    Inspire, develop, and lead a high-performing team. You’ll recruit, onboard, and coach staff, fostering a positive culture that motivates everyone to deliver the best possible experience to visitors.
  • Risk & Compliance Management:
    Ensure the safety and security of staff and visitors by managing health, safety, and compliance with relevant legislation, while minimizing risks across all aspects of the attraction.
  • Collaboration & Engagement:
    Build strong relationships with colleagues across the business and external stakeholders. You’ll collaborate with marketing, sales, and finance teams to drive the success of the attraction and explore partnership opportunities.

About You:

To succeed in this role, you’ll need a combination of leadership expertise, strategic thinking, and a deep appreciation for history and heritage. The ideal candidate will have:

  • Proven Leadership Experience: Experience in managing teams and creating a positive, high-performing work culture in a customer-facing environment.
  • Strategic & Financial Acumen: The ability to develop and manage budgets, set KPIs, and deliver on financial targets.
  • Problem-Solving Skills: A proactive, organised approach to navigating operational challenges and driving improvements.
  • Excellent Communication Skills: You know how to engage and build relationships with people at all levels—whether staff, visitors, or external partners.
  • Passion for Heritage & Education: A deep commitment to preserving the past while offering educational and engaging experiences to visitors.
  • Risk & Compliance Experience: Confidence in managing health, safety, and compliance requirements.

Experience in tourism, heritage, hospitality, or a related industry is preferred, but not required.

 What’s in It for You?

  • Make an Impact: Lead one of Scotland’s most historic attractions, influencing its future and shaping an exceptional visitor experience.
  • Professional Growth: This role offers numerous opportunities for personal development in leadership, financial management, and strategic planning.
  • Collaborative Culture: Work with a team that values creativity, innovation, and respect, united by a shared mission to bring history to life.
  • Competitive Package: A competitive salary, company pension, employee discounts, and other benefits.

About Peterhead Prison:

Step back in time at Peterhead Prison, a unique and fascinating attraction with a rich history that spans over 125 years. Known as “Scotland’s Toughest Jail,” this former Victorian HM Convict Prison holds incredible stories of courage and conflict. Located on a 6-acre site, it boasts one of the UK’s first state-owned railways and was even the site of the only time the SAS was called to end a domestic siege in mainland Britain.

Visitors experience what life was really like inside one of Scotland’s most infamous prisons—and you’ll be the leader responsible for ensuring this rich history is brought to life in thrilling and memorable ways.

Ready to Lead the Way?

Apply now to become the Attraction Manager at Peterhead Prison and take the reins of an exciting, history-filled future. Let’s create unforgettable experiences together!

How to Apply:
Submit your application today and embark on a rewarding career

Salary: £30,000 – £32,000 per year
Benefits: Company pension, employee discounts, and more
Schedule: Monday to Friday, with weekend and night shifts

Location: Peterhead, AB42 2ZX (relocation required if necessary)

Experience: Minimum 1 year in customer service (required)

Licence/Certification: Driving licence (preferred)

To apply email your CV to Human Resources at hr@covegroup.co.uk

We look forward to hearing from you!

Food & Beverage Team Member

Full Time Food & Beverage Team Member at Lost Shore Surf Resort

About Us
Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

Canteen is Lost Shore’s restaurant & bar/café devised, designed and curated by Rogue Village alongside our F&B Manager on behalf of Lost Shore. It will comprise of three independently operated open kitchens, an in-house bar/café, an adjoining private/corporate event space and accompanying public event programme. A forward-thinking space that will celebrate the very best in Scotland’s independent restaurants, produce and wider cultural landscape. Canteen aims to become one of Scotland’s most dynamic foodie destinations that helps put Lost Shore firmly on the map.

What you will be doing:
– Lead the Food and Beverage (F&B) Operation and Events Programme at the Lost Shore Surf Resort (LSSR) in Edinburgh.
– Collaborate as an essential member of the F&B Front of House (FOH) and Events Teams.
– Provide a world-class visitor experience in F&B and Events, ensuring safety, hygiene, and legal compliance.
– Report to the F&B Manager while working closely with the F&B Team Leaders and alongside Rogue Village (RV).

Visitor Experience
Collaborate with F&B Manager & Team Leaders and Rogue Village to understand and exceed visitor expectations, ensure visitor satisfaction and recommendations, meet and surpass targets for repeat visitors, act on feedback to maintain high standards, and deliver quality services on time and within budget.

Working as a Team
Work together as a team to create a positive work environment, adapt to feedback, stay informed and engaged in communications, address issues promptly, and ensure adherence to all Policies and Procedures.

Ways of Working
Ensure adherence to LSSR’s Health and Safety policy, maintain updated training records, comply with Risk Assessments, operate within licence and permit parameters, foster a strong H&S culture, support the Duty Manager Team during incidents, and keep accurate records of all incidents within F&B and Events.

Qualifications, Skills and Experience
· A passion for hospitality.
· The drive to make a difference — we need a team member that wants to be part of a creative, innovative and market-leading hospitality venue.
· A flair for food & drink, you should be a passionate foodie with an eye for detail and experience of excellent customer service on either side of the apron!

Additional Information:
As a Food and Beverage Team Member you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?
· A front-row seat to the opening of Europe’s largest inland surf resort.
· Sunsets over the surf lake (because everyone need a moment to breathe).
· A team that knows how to have fun at work but equally understands the value of hard graft.
· A chance to put your stamp on Lost Shore’s legacy.
· On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

*Please note we will be interviewing for this role as the advert is live, we would encourage you to get your application in as early as possible to avoid disappointment*

Kitchen Porter

As Kitchen Porter at The Macallan Estate, you will be responsible for all general cleaning duties, and operation of dishwashing and some kitchen machinery, to deliver an excellent service, in a timely manner, whilst ensuring back of house areas are clean and safety guidelines are observed. The Kitchen Porter is a key member of the kitchen team. This is a full time role- 37.5 hours per week.

Dishwashing: All dishes, ranging from pots and pans to cutlery, are to be either hand washed or loaded into the dishwasher then unloaded and put away.

Delivery Organisation: Responsible for receiving deliveries, ensuring they are correct, raising any issues with the head chef, then organising appropriately in the kitchen area.

Storage Management: Storage must be organised so that all ingredients are easily accessible. Maintain a hygienic working environment so that all hygiene regulations and company standards are adhered to.

Waste Removal: Responsible for emptying all bins and ensure that all waste is disposed of when required, throughout the day. Responsible for ensuring recycling procedures are followed.

Kitchen Support: If the kitchen is busy, some basic food preparation may be required. Also, support kitchen team with cleaning down all areas at the end of day.

PPE Compliance: Ensure correct PPE is in place and guidelines are adhered to. Observe COSHH guidelines when handling hazardous substances.

Equipment Maintenance: Deep cleans will be carried out on a weekly basis to ensure equipment is kept in the correct condition, as per kitchen guidelines.

Ensuring a Safe Environment: Cleanliness is directly related to a safe cooking environment; therefore, you will ensure a safe environment by effectively cleaning all cookware and cooking surfaces.

Experience of working in a kitchen environment is desirable but not essential.  You are reliable and committed to carrying out work to the highest of standards with good timekeeping. You have flexibility around shifts and available to work at weekends and in the evening.  You enjoy working as part of a team and have good communication skills.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Sous Chef

Join The Macallan Estate’s esteemed culinary team as a Sous Chef and embark on an exciting professional journey. As a vital member of our culinary team, this role will collaborate closely with the Head Chef to curate exceptional dining experiences throughout The Macallan Estate including TimeSpirit. Our new permanent gastronomy experience TimeSpirit at The Macallan Estate opened in Autumn 2024, in partnership with the Michelin-starred Roca Brothers from El Celler de Can Roca, their first concept outside of Spain. It marks the next chapter in gastronomy for The Macallan Estate. The Sous Chef position will entail not only assisting in the creation of enticing, seasonal menus that reflect The Macallan brand ethos, but also in leading, motivating, and nurturing our kitchen team to consistently deliver 5-star service standards and the epitome of culinary excellence. The role will involve sourcing and serving the best local produce in line with the Visit Scotland Taste Our Best criteria.This is an opportunity to contribute to the culinary legacy of The Macallan Estate, where innovation, quality, and guest satisfaction are paramount.

Assist the Head Chef to lead, inspire and develop the kitchen team to achieve the highest standards of delivery and professionalism at all times.

Ensure the culinary experience is consistently presented as a 5-star establishment, always, maintaining a high standard of cleanliness and organisation in both customer and non-customer facing areas.

Continually develop the culinary experience at The Macallan Estate in line with The Macallan global strategy.

To monitor and maintain consistent food standards and quality at all times across The Macallan Estate.

In the Head Chef’s absence, be fully aware and communicate to the kitchen team the daily business needs by attending the daily brief, referring to the daily operation sheets, notice boards, diaries and rosters.

Attendance and contribution at weekly operational meetings to ensure full understanding of future business.

In the absence of the Head Chef, take accountability for the day to day running of the kitchen service.

Train and develop the kitchen team, keeping accurate training records.

To purchase locally sourced food and food related products using company approved suppliers and in line with the Taste Our Best criteria.

Ensuring full compliance of all food hygiene and health and safety regulations including HACCP, COSHH and all other distillery related due diligence and controls.

To be successful in this role you are an experienced Sous Chef within hospitality, having worked at a 5 star establishment. You are motivated, deliver effective communication and lead by example, with proven similar experience within a renowned hospitality establishment. Previous luxury experience is highly advantageous. You have the Ability to lead, manage, develop and train a team to deliver consistently high standards of culinary excellence. You have prior experience menu planning using locally sourced and seasonal produce.  You hold experience of stock control and managing budgets. You hold food hygiene certifications. You are an effective collaborator and enjoy working with key stakeholders in the business.  Experience with rotas and organising staffing requirements would be highly beneficial.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

Assistant Conservation Project Officer (Saving Wildcats, release site)

The role

To effectively assist with implementing field-based activities of the Saving Wildcats project under direction of the Field Operations Manager and in collaboration with other relevant project staff / stakeholders and project partners.

Deliver targeted work at the release site, that support threat mitigation, field surveys, population monitoring. All in support of the Royal Zoological Society of Scotland’s (RZSS’s) vision and mission.

Some of the things you will be involved with:

Based at the Saving Wildcats office situated at RZSS Highland Wildlife Park
Work focused on assisting the field effort at the release site including delivering routine monitoring and conservation activities under guidance from the field team
Periods of independent and lone working, including in remote outdoor locations in the Scottish Highlands at all times of year
Has responsibility for collating information and data relating to specific aspects of project
Works professionally and collaboratively with the Saving Wildcats project team, project partners and other project stakeholders.
Has responsibility for managing and maintaining relevant project equipment and project data.
What we’re looking for:

Qualified to degree level or equivalent experience in ecology, biology, or environment related discipline. Or equivalent experience.
Full driving license
Competent in Microsoft Office (including excel and word)
Accurate numerical reasoning skills and attention to detail
Communicating effectively with a wide range of internal stakeholders
Experience of working with minimal supervision, demonstrating good organisational and planning skills
Experience conducting field work in remote locations and under challenging conditions.
What you’ll get in return:

37.5hr working week (5 out of 7 days)
34 days annual leave (pro rata)
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

We offer a range of great benefits which you can read about at http://www.rzss.org.uk/about-rzss/staff-benefits/.

Development Manager

About the Development Manager (Membership) role:

We are seeking an experienced Individual Giving fundraiser with a strong background in annual giving schemes, public fundraising and direct marketing to join our successful team, to build on recent achievements and to increase retention and engagement through our Membership programme. We are looking for a candidate excited by the opportunity to lead a Membership product review and to test new approaches to onsite fundraising. Managing a team of two, the Development Manager (Membership) will lay the foundations for the future growth of Individual Giving at the Museums.

As Development Manager (Membership) at National Museums Scotland you will:

Manage the Membership and Visitor Giving Schemes to maximise income and engagement and grow the donor base
Deliver individual giving programmes and projects, that secure and increase Membership and visitor donations
Maintain the effective and appropriate stewardship of members and donors including events and communications
Manage delivery of the Membership product review
Manage the Development Officer to achieve departmental objectives, in line with HR policies and procedures
Plan and oversee the Membership events and stewardship programme

Skills and experience we’re looking for in our Development Manager (Membership):

Significant experience in a mass fundraising environment, securing income through annual and regular giving programmes
Experience of developing and delivering fundraising activity, including membership/annual giving schemes, donor engagement and stewardship programmes
Planning and running successful fundraising and/or supporter stewardship events
Extensive knowledge of fundraising theory and practice, including multi-channel campaigns
Experience of utilising supporter insight and segmentation to increase retention rates and drive recruitment – a confident user of data and CRM systems
A sound understanding of Membership fundraising best practice in the cultural sector
Line management skills
Overall demonstrable ability to meet the necessary competencies at the level required for this role, gained through relevant experience and/or education.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

he closing date for this role is 21/04/2025. The Selection Event is likely to take place 30/04/2025 and 02/05/2025.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

Senior Catering Assistant

High Life Highland is a dynamic and exciting Charity to work for with our purpose being to make life better for everyone, including our employees.

As a Senior Catering Assistant you will be supporting the running of the Coffee Shop, directing the team and delivering outstanding customer care.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

Duties will include supervision of front of house staff, directing individuals as required at each location within the food service area.

To maintain an efficient and practical table service including cleaning & clearing of tables as required.

Responsible for ensuring that all company and statutory policies and regulations regarding Hygiene, Health & Safety, Food Hygiene and HACCAP are complied with at all times including policies regarding COSHH, fire, security, alarms, energy conservation, recycling and terrorist activity.

To support catering assistants in carrying out stock control responsibilities and management of both food and beverage stock and following necessary replenishment processes.

To ensure the correct storage and labelling of food correctly in accordance with health and safety standards.

To ensure all catering assistants keep the cafe areas to the highest possible standard of hygiene.

To ensure that catering assistants are appropriately trained to service events.

To ensure all staff deliver their responsibilities to the highest standard of customer service.

35 hours per week , £25,242 – £25,935 pro rata. Based at North Coast Visitor Centre (Temporary for 6 Months).

Please visit the link for full job description & application.

Technical Manager – Civils

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener, and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Technical Manager to join Engineering & Infrastructure in Glasgow/Falkirk, Scotland leading the Civils Design team. You will develop, plan and report on a Capital Delivery Programme program ensuring safety, asset performance and service levels are maintained in conjunction with the delivery of wider Scottish Canals strategic goals.

The role is offered on a permanent basis, and with a starting salary of £53,452 (Band G). Working hours 35 hours per week, Monday- Friday.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

-In liaison with the Head of Engineering & Infrastructure Technical Assets Manager and the Contracts Manager, ensure that appropriate budget provision is identified through the Scottish Canals Capital Investment Plan.
-In liaison with the Head of Engineering & Infrastructure Technical Assets and the Contracts Manager, ensure robust cost estimates are developed and delivered to inform the Capital Investment Plan 5 year projections
-Using appropriate systems, scope and plan high risk project(s) and where appropriate liaise with the project sponsor. Plan and sequence project activities, define goals and deliverables. Identify and manage project milestones ensuring factors do not cause delay or become critical to the delivery of the programme. Regularly update systems with required project information and generate milestone reports where required.
-In liaison with all stakeholders determine required resources for the project(s), including staffing levels, facilities and equipment and where appropriate organise resources in conjunction with Works Planner(s).
-Ensure appropriate stages of project(s) comply with Stage Gate processes.
-Ensure that all parties are aware of obligations under the current iteration of the Construction Design Management Regulations (CDM Regs).
-In liaison with the Head of Engineering & Infrastructure and the Contracts Manager, develop project budget proposals, cost plan and the cash flow. Ensure that the plan is constantly updated and reflects changes in the project. Ensure that budget proposals and cost plans reflect the most efficient method of project delivery.
-Facilitate project meetings, prepare minutes taken and produce regular reports on all aspects of the project including budget, cost reporting, programme and progress, risk, safety and quality issues etc.
-Monitor performance of project suppliers (internal and external) in the deliverables of the project and their compliance with specified requirements and health and safety. -Report any concerns to the appropriate Contract Manager.
-Manage project risk using Scottish Canals defined risk management systems. Escalate significant risk related issues to appropriate management.
-Ensure that environmental and heritage issues are considered at all project phases in conjunction with Health, Safety & Sustainability Department.
-Update all stakeholders regarding project works that directly affect customers’ use of the waterway network, throughout the life of the project and liaise regularly with the Communications Team to ensure appropriate information is provided timeously for all projects.
-Actively participate in stand-by and call out rota as Duty Engineer.
-Review project performance following completion in accordance with Scottish Canals defined processes and standards, highlighting any areas for improvements or elements of good practice to be considered in future projects

Qualifications and knowledge required:

-Honours/Masters Degree in Civil/Civil & Environmental Engineering.
-Chartered Engineer (CEng) Status (through ICE/CIHT) preferred, however candidates holding IEng will be considered
-NEC Reg Certification is essential, however consideration will be given to candidates committing to gaining Registration
-Detailed understanding and experience of Project and Contract Management
-Proficient in working collaboratively with Contractors and Consultants to deliver projects in restrictive timescales
-Demonstrable experience of delivering civil engineering activities.
-Continuous Professional Development
-Liaise closely with professional bodies to share best practice and new developments.

Skills and experience required:

-Good standard of written communication and proven ability to present technical data to non-technical audiences.
-Proficient in the use of a personal computer and business applications software eg MS Office.
-Able to use appropriate functions within AMX proficiently.
-Valid driving licence appropriate for vehicle to be driven.
-Analyse information to make technical engineering judgements and recommendations to ensure the risks attached to Scottish Canals assets are managed and defined standards are met.
-Use professional knowledge and experience to provide definitive recommendations to senior managers and other colleagues on appropriate approach, coaching the team on more complex cases.
-Make appropriate lone working judgements taking full account of environment and climate conditions.
-Interpret statutory requirements and adapt processes to take account of these.

Qualities & abilities required:

-Report on the performance of the network and asset condition degradation. Use engineering expertise to review inspection recommendations, prioritise defects and work requests to create optimised work programmes and ensure legal compliance and risk management.
-Develop work information packs for delivery by Engineering, Maintenance and Customer Operation Teams and progress engineering projects through the initial stages of the Scottish Canals Project Management Process.
-Manage the Asset Inspection Team, undertake training and mentoring, provide technical support, and deploy the resource effectively to ensure compliance with inspection programmes, procedures, and provision of data to AMX.

Scottish Canals reserve the right to close this vacancy before the closing date if enough applications are received.

Chef de Partie

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? An accomplished Chef de Partie who has a special flair for baking, you will be part of a team that create memorable moments whether our guests are with us for a spot of lunch, coffee & cake, or celebrating their wedding day. Combining your creativity with technical skill, you will ensure that food is prepared in line with food safety regulations, keeping work areas spotless and adhering to best practice in food storage and handling. Our offering consists of a 100-seat restaurant with an additional 80 outdoor covers.

The person? A hardworking chef who takes hygiene and cleanliness seriously, demonstrating a proactive approach to maintaining the highest standards in food preparation and kitchen safety. With an eye for detail and the ability to work effectively in a fast paced environment, you will have experience of managing one or more sections in a similar role. Candidates must have a valid Food Hygiene Certificate and an understanding of HACCP principles.

Why work for us? Unlike many hospitality businesses, we work mostly in the daytime, offering a healthier work life balance and more sociable hours to fit around your life. Colleagues enjoy a range of benefits including 6 weeks’ holiday, private health cover, gym and shopping discounts, cycle to work scheme, and wellbeing support and resources.

Interested? Please email a copy of your CV and covering letter to the Recruitment team at recruitment@buccleuch.com to apply.

The closing date for applications is 15 April.

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Visitor Services Manager

Abbotsford, the home of Sir Walter Scott in the Scottish Borders, is one of Scotland’s most important heritage sites, one hour south of Edinburgh by road and rail.

We need your help to delight our visitors every day, helping us grow our income through admissions, retail, and self catering accommodation. You will be responsible for delivering an established commercial development plan, and will bring your own creativity and style to our gift shop. Your team includes an experienced self catering manager and housekeeping staff, admissions and retail staff & volunteers.

We are particularly interested in hearing from people with a retail background who excel at leading people, realising commercial potential, and thrive on variety. We do not expect applicants to have experience in the full range of responsibilities, anticipating that support will be provided as appropriate. As a small independent charity operated by staff and volunteers, a positive approach to team working and problem solving is a must.

Duties:
• To manage the Trust’s principal trading activities, providing leadership to staff and volunteers, achieving profit and customer satisfaction targets in all areas of responsibility
• To foster productive teams, motivated and skilled individuals through excellent staff and volunteer management
• To lead on the development of the arrival and admissions experience, maximising revenue and contributing to marketing objectives
• To drive retail growth through ongoing improvements to the retail environment and offer, ensuring costs are controlled
• To maximise accommodation revenue and profitability, while achieving consistently high levels of customer satisfaction
• To manage the Visitor Centre and accommodation wing, ensuring the provision of a high quality environment throughout, including facilities management and Health & Safety

Experience & Qualifications:
• Management experience within a customer service environment
• Experience of managing retail operations functions, including knowledge of how to increase retail profitability in line with brand values and customer service excellence.
• Experience of budgeting and financial management, including a good understanding of profit margins
• Excellent understanding of and commitment to high quality customer relations
• Practical and hands on management skills and ability to problem solve on the spot

If you are passionate about providing outstanding service and have the skills necessary to lead a dynamic team, we encourage you to apply for this exciting opportunity as our Visitor Services Manager. Full details on our website.

Amber Bar & Restaurant Whisky Advisor

Amber Bar & Restaurant Whisky Advisor
ENTHUSIASTIC HOST, PASSIONATE ABOUT CREATING MEMORIES

Seeking a passionate and knowledgeable whisky advisor. You should be a clear and engaging communicator with positive attitude, presenting our five-star experience for every client. With experience working in a busy, demanding environment, you will be logical, level-headed, and highly organised. Tailor whisky recommendations from novice to expert to create a personalised experience for each guest. Additionally, you will be trustworthy and handle confidential information with care and sensitivity.

What about you?
A confident, outgoing host with a natural warm character
An engaging communicator overflowing with a warmth of spirit
An inquisitive, keen learner with a thirst for knowledge
A passionate and enthusiastic leader
A hardworking, flexible problem solver determined to raise the bar
A cheerful and outgoing host ready for a double measure of fun!

What will you be doing?
The role involves engaging with our diners in Amber Bar & Restaurant sharing knowledge of our vast selection of Scotch whisky. Make tailored recommendations based on budget, taste, and desire of our customers. Take the initiative to learn about whisky products and stay updated on new options. Process customer payments and tills. Monitor and order stock counts as necessary. Work with the wider Amber Bar & Restaurant and hospitality team representing SWE, Edinburgh, and Scotland with pride.

Contract Full-time, 40 hours per week
Hours Rota based, includes evenings and weekends
Salary £12.86 ph

You will be busy, working with our guests, SWE and Amber Bar & Restaurant team! Our friendly and supportive team will look after you and encourage you to reach your full potential through regular training and coaching.

What about us?
We are a team of friendly and passionate storytellers in a five-star visitor attraction. We exist to make the world fall in love with Scotch whisky! Why not have a look around our website, or to get a better feel for our team’s enthusiasm, expertise and personality, why not read our blog?
Our hospitality team work together to connect everyone- from absolute beginners to connoisseurs- with Scotch whisky.

Interested?
Do you think you’d bring something special to our team? Previous experience in a busy restaurant environment is essential. If this sounds like you, we’d love to hear from you! Send your application to jobs@scotchwhiskyexperience.co.uk and tell us why you’d love to join our team.

Visitor Services Manager

Summary
The National Trust for Scotland is passionate about Scotland’s heritage, we are here to make a difference to what makes Scotland so special. Brodick Castle, Gardens & Country Park comprises of gardens, woodlands and waterfalls, a grand baronial castle and estate, and Woodland café, park café, gift shop and holiday lets. Set in the picturesque town of Brodick on the Isle of Arran, Brodick Castle is Britain’s only island country park. This heritage site attracts visitors from far and wide so as Visitor Services Manager (VSM), you will be someone who enjoys a varied and dynamic working environment.

As Visitor Services Manager you will be responsible for supporting the operational leadership, optimisation of property facilities and services and the smooth running of the property, gardens and country park. Specific areas of responsibility include:
• People Management of Staff and Volunteers.
• Financial Sustainability.
• The Conservation of the property and its contents.
• Promotion of heritage related to the property.
• Visitor enjoyment.

The National Trust for Scotland prides itself in visitor service excellence, therefore, the Visitor Services Manager will have a passion for customer service and visitor experience to ensure staff and volunteers exhibit high levels of service for our visitors. This extends to all areas of Brodick Castle, Gardens and & Country Park.

JOB PURPOSE

The Visitor Service Manager is a hands-on role, supporting the Operations Manager to ensure close collaboration between operational teams and central teams, namely, retail, membership, collections conservation and curatorial. The Visitor Services Manager has first line responsibility for all retail sales, admissions income, Food and Beverage sales, NTS membership and visitor data at Brodick Castle as well as the care for Brodick Castle and collections.

This includes supporting the Operations Manager to ensure the highest standard of service and experience is offered to our visitors through all responsible areas. The post holder will lead retail, hospitality/events and membership teams to exceed sales budgets through exceptional customer service training, merchandising, upselling and experiences. This role will also lead a team looking after the Castle and its collections, supporting the curator and conservator to ensure the highest standard of collections care is delivered and engage with our visitors through written and people led interpretation.

The Visitor Services Manager will ensure that all managed departments are safe, secure, clean and comfortable environments in which staff, students, and volunteers can effectively work, and visitors can enjoy. Weekend working is required, and the post-holder will be expected to work flexibly, taking time off in lieu, in accordance with Trust policy.

As a key member of the wider management team at Brodick Castle the role will work with the team to deliver an overall visitor experience strategy, promoting good communication across the property and a joined-up service provision. This role will be part of the property leadership team and will act as Duty Manager for the property on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Retail and Membership

• You will be responsible for setting and achieving stretching budgets across visitor services departments as well as food and beverage/events and key KPI’s.
• You will effectively plan and grow income and profitability as well utilising NTS tools to control costs.
• You will develop business plans across visitor services departments, food and beverage, key KPI’s and castle/collections, ensuring teams have exceptional product knowledge and the skills to deliver amazing days out.
• You will monitor results regularly and take necessary action to achieve budgets, working with central support teams when required.
• You will create a great environment for your team of staff and volunteers to work.
• You will develop and coach teams, driving strong performance through setting clear objectives.
• You will lead a culture of amazing service and will monitor through regular reviews.
• You will maintain the highest level of visual merchandising.
• You will lead and advocate for a culture of amazing customer service and experiences.

Castle and Collections

• You will lead and participate in the preventative conservation of the collection at Brodick Castle.
• You will be responsible for managing the routine and deep-cleaning programmes, including monitoring environmental controls, monitoring and maintaining deterioration of the collections and supporting the conservator.
• You will lead conservation projects within the Castle, ensuring all teams working within the castle are mitigating against damage.
• You will work with the curator to tell the stories of the castle in new exciting and vibrant ways.
• You will lead a programme of stories and events within the Castle in collaboration with the Operations Manager and supervisor team.
• You will act as liaison for collections care with the hospitality team to ensure the highest level of collections care for events within the castle.
• You will lead a team to support the overall experience plan for Brodick Castle and Country Park.

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