Full Time

Events and Experiences Coordinator

The role:
To develop and organise a diverse portfolio of events and administer an engaging and innovative package of commercial RZSS experiences. Ensure events and experiences are efficiently administered, monitored, evaluated, contributing to the delivery of the Royal Zoological Society of Scotland’s mission, (RZSS’) Vision and mission.

This is a full-time/fixed term role for a period of 6 months, where weekend and occasional evening working will be required.

Some of the things you’ll do:

* Support the Events and Experiences Manager Senior Events and Experiences Coordinator by planning and organising RZSS commercial events and experiences for example,. managing/delivering events such as workshops and birthday parties
* Co-lead of the RZSS Keeper Experience programme together with the other Events and Experiences Coordinator
* Provide first-class customer service by ensuring our customers receive a personal, knowledgeable and positive level of service on a daily basis
* Responsible for monitoring and evaluating visitor feedback on experiences and commercial events, including monitoring budgets (meeting targets) and delivering accurate report on event progress as directed.
* Ensure compliance and adherence to health and safety legislation and local policy including undertaking of health and safety risk assessments.

What we’re looking for:

* Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
* First Aid qualification (or willingness to obtain)
* Engaging customers empathetically to link or upsell our products.
* Experience of working with minimal supervision, demonstrating good organisational and planning skills.

What you’ll get in return:

* Starting salary between £24,407 – £25,017 (offer based on experience)
* 37.5hr working week
* 3 4 days annual leave (pro rata)
* Discount in both retail/catering
* Access to a healthcare plan
* Employer contributory pension scheme
* You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Please see the role profile for further information on what the role involves and essential/ desirable criteria.

We offer a range of great benefits which can be found at www.rzss.org.uk/about-rzss/staff-benefits

Evening Duty Manager

Join our team as an Evening Duty Manager at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

We are currently looking for an Evening Duty Manager to join our team over summer. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

We are looking for someone that has a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has a flair for guest service, has strong communication skills, has a friendly attitude towards colleagues and guests.

In return, we will invest in your career. We offer:

Mental health first aiders on site as well as access to 24/7 Employee assistance program
Free breakfast club
Wellness committee – monthly wellness events for team
Continued training for personal development
ASVA passes
Matching the Real Living Wage Foundation
Discounts in retail and café offering
LGBT+ friendly workplace
Plus additional benefits as part of the Continuum Attractions team…
Contract: 35 hours per week available. Fixed Term (June – September) Contract. Weekends & Bank Holidays included.

This role is late nights only – finishing time would be 11:30pm. Shifts would mainly be 4:30pm – 11:30pm.

Salary: £12.66 per hour

A full Job Description can be downloaded from our website.

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our April 2024 engagement survey): 92% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Assistant Food & Beverage Manager

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, this beautiful 1,000-acre estate is home to Restoration Yard where you will discover our gorgeous courtyard, home to The Kitchen, providing a stylish, relaxed and contemporary dining experience. To cater for our wide range of visitors, we also have The Larder, Cabin and many other pop up food and beverage outlets throughout the year.

An exciting opportunity has arisen to join our management team as Assistant Food & Beverage Manager to help create memorable moments for our guests, whether they are with us for a cup of tea, a spot of lunch or celebrating a special event.

Reporting to our Head of Food & Beverage, you will find that no two days are the same with responsibilities that include the day to day running of food outlets, stock control, managing our floor and bar team, running events and planning for our ever-changing seasonal calendar.

There are lots of reasons why it is great to work with us; it’s a fun & supportive team, stunning location, and unusually for hospitality, we work mostly in the daytime!

What skills are required? Teamwork, an excellent eye for detail, great with people, creativity, being a natural motivator with an eagerness to go the extra mile.

If this sounds like the step-up you’ve been waiting for, then we’d love to hear from you! Candidates should be passionate about customer service, enjoy a fast-paced environment and have some experience of supervising a front of house team (either in a manager or supervisor role).

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com. You can also find more about working for us at www.dalkeithcountrypark.co.uk/contact-us/work-for-us/.

The closing date for applications is 20 May.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Edinburgh Gin Retail Opportunities (Edinburgh Airport)

Setting the scene…

We are Ian Macleod Distillers (IMD), a fourth generation family owned and managed whisky and spirits business operating across the UK and internationally. We are producers of multi award winning premium whisky and gin with many other whiskies and spirits as part of our exquisite portfolio. Crafting Spirits With Passion, is what we do best… not only are we brand builders, but we are also producers, distributors, and suppliers in B2B and B2C channels. We are a brand led, successful family business with our spirits (people and brands), at our very core. Driven by passion, enthusiasm, and solid business values, we are a business you will want to take a look at!

Our new retail adventure with Edinburgh airport has begun…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

We are looking for team members to join our small established team, individuals who are professional and highly experienced retail experts, ideally combined with having a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should have oodles of individual charisma and is naturally at their best with consumers on a face to face basis. The airport and our Edinburgh Gin retail outlet is open for business soon so we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours. In return, team members will be rewarded with a competitive salary and lots of additional benefits and product allowances. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

Next Steps

If you are interested in applying for this opportunity, please click ‘apply now’ below.
We will require candidates to provide us with a tailored cover letter outlining why your skills and experiences are best fit for this exciting and unique opportunity. In addition, candidates will be asked to submit an up to date CV and complete a set of application questions. It is also important to note that in order to be able to work in the airport, all successful candidates will need to go through stringent security vetting (carried out by IMD and Edinburgh airport), before and during employment which will likely include, as a minimum, up to 5 years referencing checks (including any gaps) and a clean disclosure Scotland check. In addition, a number of other security and background checks may be required to be undertaken at various times before and during employment, details of which will be provided at point of provisional offer and throughout employment as required.

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go!

Edinburgh Gin Retail Opportunities (Edinburgh Airport)

Setting the scene…

Doors to manual and cross check… something exciting has now landed! Our brand new Edinburgh Gin retail outlet is now airside in Edinburgh Airport!

For the very first time, shoppers in Edinburgh Airport are able to interact with our wonder-filled brand in an exquisite, brand new retail outlet experience directly in the airport. We are delighted to have entered into a new phase of partnership with Avolta (formally known as Dufry), as we formally launch our unique Edinburgh Gin ‘Shop in Shop’ retail outlet within the newly refurbished World Duty Free store in Edinburgh Airport. This is a super exciting development for our Edinburgh Gin brand in this key strategic retail outlet. As we move towards opening, we are now in the second phase of our recruitment and are therefore looking for some additional talent to join us.
We are looking for team members to join our small established team, individuals who are professional and highly experienced retail experts, ideally combined with having a genuine passion for our Edinburgh Gin brand. Anyone interested in this opportunity should have oodles of individual charisma and is naturally at their best with consumers on a face to face basis.

The airport and our Edinburgh Gin retail outlet is open for business soon so we are looking for team members to proactively engage with early morning travellers and those returning late into the day, promoting and enthusing all things Edinburgh Gin with our consumers and brand advocates. Shift patterns may vary with potential early 4am starts and late finishes as standard within the airport operational hours.
In return, team members will be rewarded with a competitive salary and lots of additional benefits and product allowances. If you are successful then you will join a very small team of like-minded individuals who together will be the formative force working on this special partnership and contributing to the overall success of our new Edinburgh Gin retail experience in the airport.

Next Steps

Given the excitement around our Edinburgh Gin brand and our new retail experience, we expect that our second wave of recruitment here may not be around for too long, so… go go go!

Assistant Technical Manager

The Assistant Technical Manager role is an exciting new position at Camera Obscura & World of Illusions. This is an integral, wide-ranging role assisting the Technical Manager in every aspect of managing the Maintenance department, including supporting the team and liaising on development planning and project management.

Key Responsibilities
• Exhibit operation maintenance and upkeep.
• Daily reactive maintenance of all areas of the attraction, premises and PPE.
• Planned preventative maintenance of all areas of the attraction.
• Liaising with colleagues, suppliers, and contractors.
• Improvement of our systems.
• Deputising for the Technical Manager as required.

Essential Skills:
• Team leading and/or management experience.
• Excellent written and verbal communication skills.
• IT/computing proficiency above basic levels in Microsoft Office suite.
• Broad basic skills in at least two of the following: electrical, joinery, painting and decorating, plumbing.

Desirable Skills:
• Experience in exhibition design, creation and/or manufacturing.
• Knowledge of technical drawing software and basic programming skills.
• Knowledge of project management software.
• An interest in and understanding of exhibition design.
• An awareness of visitor experience.
• Administration and organisational skills.

Ethos
To ensure the department plays its full role in enabling the attraction to deliver a relaxed, fun, safe, and educational day for all our visitors. To guarantee a fun, friendly, happy and rewarding work environment for staff. Our staff are our greatest asset, and we do our best to look after them and make Camera Obscura a great place to work.

Wedding & Events Coordinator

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The key purposes of the job will be met by:
• Developing and managing relationships of trust with potential and existing corporate and private hire clients, such that Mar Lodge continually develops and maintains its status as a ‘destination’ venue, renowned for its excellence of customer service.
• Supervising teams which include members of other Mar Lodge departments and outside contractors such that there is absolute clarity of objectives, tasks and standards; and ensure their delivery towards a collective goal.
• Developing and managing the wedding & events business to increase income as part of the property’s drive for sustainability and help raise the profile of the work of the Trust at Mar Lodge in its wider context.
• Managing allocated budgets to ensure that income targets are met, or exceeded, and that expenditure is prudent and ‘value for money’
• Maintaining and recording all communication pertaining to weddings and events, such as dealing with emails, keeping the event diary up to date and informing relevant departments of planned activities.
• Managing equipment and supplies, such as banqueting furniture, catering equipment and supplies, to ensure the operational efficacy of the Lodge.
• Working within the Health & Safety regime to ensure the H&S of staff/volunteers, clients and visitors within the context of the Trust’s “Safe System of Work” regime.
• Coordinating, supervising and personally participating in the delivery and staffing of weddings, functions and events with the advice and support of the Visitor Services Manager and other team members.
• Demonstrating responsibility and accountability that all weddings and events are in line with the Trust’s Environmental Policy and being mindful of the Trust’s obligations to minimise the impact on the environment through efficient use of water/heat/light, recycling and disposal of waste and considered use of transport.

Fundraising Researcher – Prospects and Pipeline

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Prospect Research
• Lead on the development and maintenance of healthy prospect pipelines across the team to help maximise and strategically focus the team’s fundraising potential.
• Develop and ensure quality control of prospect research processes and documentation.
• Conduct thematic and project led prospect research to identify quality prospects that align with the Trust’s strategic aims and project offering.
• Conduct network mapping of key internal and external individuals to support the engagement and cultivation of new and existing prospects.
• Qualify and prioritise prospective donors on behalf of the team.
• Develop and maintain prospect pipelines across income streams, assigning canvassers and ensuring healthy moves management for broadening our donor pool.
• Develop our due diligence framework and implement on all qualified prospects, undertaking full ethical checks where required in line with the Trust’s ethical checks policy.
• Produce research profiles and biographical briefings for events.
• Utilise internal and external prospect research databases and resources to aid prospect identification. Utilise a matrix and ratings approach to qualify prospects based on their capacity, affinity and access criteria.
• Help to identify events that members of the team can attend in a networking and/or insight gathering perspective.
• Recommend appropriate and cost-effective research tools and support the Fundraising Operations Manager to manage this as part of the expenditure budget.
• Develop positive and productive working relationships with fundraisers, senior leadership and other relevant internal stakeholders.
• Contribute to CRM management and development within Fundraising Operations and the wider team
• Maintain and enhance your personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.
• You’ll be flexible, with a willingness to work non-traditional hours and be available to travel in the UK.

Market Insight
• Remain informed of key UK and European market trends within philanthropic and foundations sectors which may impact our prospect identification and qualification.
• Provide market intelligence when required to support Managers in strategic fundraising planning and implementation.

Compliance
• Maintain up to date knowledge and understanding of the Data Protection Act, GDPR and ICO guidelines, and any other relevant legislation and guidelines and their impact on fundraising.
• Support the team to embed best practice in all areas related to compliance, ensuring the effectiveness and accuracy of processes in accordance with the Data Protection Act, GDPR and other applicable legislation or regulation.

Fundraising Officer – Major Donations Administration

KEY RESPONSIBILITIES
Working within the Major Gifts team, you’ll;

1. Be the first point of contact for Major Gift fundraising enquiries and correspondence, and either respond direct, or field to colleagues as appropriate. As first point of contact your approach, tone and demeanour are critical to establishing positive relationships with key supporters.
2. Management of major gift fundraising email inboxes, ensuring responses are made efficiently and in a timely manner.
3. Ensure Major Gift pledges and received are correctly coded in the CRM, and the donor records updated, and next actions assigned as necessary for follow up.
4. Ensure donors are promptly thanked by preparing highly tailored letters on behalf of team members, maintaining the best standards of donor care.
5. Informing colleagues across the Trust when restricted donations are received.
6. Liaise with colleagues across the Trust to research activity for populating proposals, reports, letters, and general communications.
7. Assisting in the regular communications plan including monthly e-bulletins sent out to donors to keep them informed of our work
8. Assisting in the preparation and fulfilment of postal mailings to donors and prospects, which take place throughout the year
9. Liaising with suppliers as required to support delivery of our Major Gifts programme.
10. Assist in the streamlining of the database as required by the Major Gifts team and wider Fundraising team.
11. Working with the Major Gifts Manager, and fellow fundraising colleagues efficiently use the database to plan guest lists, record attendance, and manage responses and correspondence. Additional events administrative tasks may be required.
12. Working with the Major Gifts Manager, and with colleagues in the wider fundraising team to assist in developing and maintaining an excellent knowledge of high value donors and identifying new prospective supporters. Carrying out this activity, according to fundraising best practices.
13. Coordinate next steps and with support of the Manager and Executive utilise the CRM to assign actions that are required of Trust colleagues to ensure continuity, urgency, and deepen our relations with high value donors.
14. Working closely with Fundraising Operations use the Trust’s finance system to arrange payment of suppliers, and ensure the effective recording, and thanking of donations made to the Trust.
15. Lead on ensuring the Major Donor Team’s administration and correspondence is recorded in our CRM to ensure accurate records are kept, and effective donor journeys are delivered, while adhering to the Data Protection Act.
16. Assist in writing and recording correspondence to be sent to Major Donors, requiring accuracy and care in preparing. Communications may be in form of letters, written proposals or ebulletins.
17. Provide mutual administrative support to colleagues across the team to cover absences.
18. Maintain and enhance your personal knowledge, skills and networks to ensure best practice and excellent major donor development and care by playing an active role in the appropriate professional bodies and internal organisational groups.
19. Represent the charity at events as required.
20. Be flexible, with a willingness to work non-traditional hours and be available to travel in the UK.

Fundraising Manager – Major Gifts

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Fundraising Manager, Major Gifts will, with direction and support from the Fundraising Manager, Strategic Major Gifts, identify, cultivate and solicit major gifts from existing supporters and, critically, develop new networks of major donors to drive our charitable work.

Major Gifts

• With direction and support from the Fundraising Manager, Strategic Major Gifts you will develop the major gifts pipeline and take full responsibility for a portfolio of existing and potential major donors. You’ll adopt a proactive approach and will nurture strong relationships, develop and implement bespoke strategies for cultivation, solicitation and stewardship to negotiate and secure major gifts
• Act as a key point of contact for both major donors and major donor prospects
• Design and develop cultivation and stewardship plans for donors to ensure they are inspired, engaged, recognised and thanked appropriately
• Work with the Major Gifts team, Prospect Research Executive and wider team to develop and grow overall income and membership of Founders Circle and Patron’s Club, where this maximises fundraising income
• Work with the Strategic Major Gifts Manager to support the Head of Fundraising, CEO and wider executive team to develop relationships with key prospects and donors, providing insight and research to empower and inform discussions
• Fully participate and support prospect tracking meetings to deliver the implementation of customised solicitation plans, and ensure all relationships are recorded in our CRM system
• Work closely and collaboratively with other members of the Fundraising team to ensure a coordinated and consistent approach to capital campaigns and fundraising activity.
• Work with colleagues to ensure fundraising and cultivation events deliver the fundraising strategy and provide appropriate opportunities to showcase our work and engage support
• You will provide the Strategic Major Gift Manager with accurate information for planning, budget preparation, forecasting, phasing and monitoring expenditure
• Develop positive and productive working relationships with fundraisers, senior leadership and other relevant internal stakeholders.
• Maintain and enhance your personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.
• You’ll be flexible, with a willingness to work non-traditional hours and be available to travel in the UK.

Fundraising Executive – Special Events

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Events Executive

• Supporting the Fundraising Manager – Operations you will work across the Fundraising team to develop and implement a programme of events which fulfils outreach requirements, inspires and engages supporters, and showcases our charity and the activity we undertake to protect Scotlands’ heritage.
• Taking a proactive approach, nurturing strong relationships internally and externally to deliver events to a high standard.
• Work closely and collaboratively with other members of the Fundraising team to ensure a coordinated and consistent approach to capital campaigns and fundraising activity.
• Work with colleagues to ensure fundraising and cultivation events deliver the fundraising strategy and provide appropriate opportunities to showcase our work and engage support
• Provide the Fundraising Manager – Operations with accurate information for planning, budget preparation, forecasting, phasing and monitoring expenditure

• Develop positive and productive working relationships with fundraisers, senior leadership and other relevant internal stakeholders.
• Maintain and enhance your personal knowledge, skills and networks by playing an active role in the appropriate professional bodies and internal organisational groups.
• You’ll be flexible, with a willingness to work non-traditional hours and be available to travel in the UK.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential skills
• Results oriented self-starter
• Team player, able to both respect and work across boundaries.
• Outstanding interpersonal and communication skills including active listening, negotiating, high levels of tact and significant ability to influence beyond authority.
• Ability to adopt a strategic and creative approach to event planning and delivery.
• Analytical problem solver with ability to generate and encourage new ideas.
• Strategic thinker with ability to set a plan and see it through to delivery.
• Excellent organisational skills and the ability to resolve conflicting priorities.
• Ability to manage resources efficiently for maximum impact.
• An eye for detail and a rigorous approach to process.
• A lively interest in and understanding of the National Trust for Scotland, and a passionate belief in its mission.

Accounting Technician

Contract Type: Permanent
Grade: FC07
Salary: £31,179 – £38,950 per annum
Hours: 36 hours per week
Location: Iona House, Kirkcaldy / Home working
Job Reference: ON000493

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity to join our finance team as an Accounting Technician based at Iona House, Kirkcaldy. The purpose of this post is to assist with the provision of accounting and financial information for Fife Cultural Trust and its Trading Subsidiary. The successful candidate will assist with the preparation of annual budgets, producing and monitoring reports, produce draft accounts and be responsible for the daily management and control of the financial ledger system.

The post is 36 hours per week, Monday to Friday and will include hybrid working.

You can view the full job spec on our current vacancies page on our website.

About You
You will be educated to HNC level (or equivalent) in Accountancy, with knowledge of Microsoft Office (min Intermediate level), especially Excel and experience of working in an accounting environment with ERP systems Oracle, Xero/Sage or similar. You must have strong numerical and communication skills.

This post also includes the leading of two team members therefore a previous track record, or an interest in managing people is preferred.

How to Apply
If you would like to find out more information about this role before applying, please contact Martina Kutzer-Prenzlow, Head of Finance for an informal chat. Contact details can be found our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 16 May 2024.

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Events and Experiences Coordinator

Evening Duty Manager

Assistant Food & Beverage Manager

Edinburgh Gin Retail Opportunities (Edinburgh Airport)

Edinburgh Gin Retail Opportunities (Edinburgh Airport)

Assistant Technical Manager

Wedding & Events Coordinator

Fundraising Researcher – Prospects and Pipeline

Fundraising Officer – Major Donations Administration

Fundraising Manager – Major Gifts

Fundraising Executive – Special Events

Accounting Technician

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