Full Time

Curator – City Arts Centre (12 months fixed term)

Based at City Art Centre, the Curator – Temporary (12 months fixed term) develops, manages and curates programmes of art exhibitions and collection displays for a variety of different audiences. They are part of a team which manages the policies, strategies, objectives and targets for the core areas of interpretation, care and development of the Council’s Museums and Galleries collections and exhibitions, which include Recognised Collections of National Significance.

This post is subject to a basic disclosure check.

MAJOR TASKS/JOB ACTIVITIES

Develops, manages and curates programmes of exhibitions and collection displays for a variety of different audiences.
Undertakes a programme of professional research into exhibitions and collections.
Devises interpretation and information for exhibitions and collections.
Manages exhibitions and loans contracts, adhering to the procedures for insurance, transportation, loan agreements, condition reports, environmental conditions and security.
Provides specialist advice on care and interpretation of exhibitions and the fine art collection to public programmes, retail, visitor services and other curatorial colleagues.
Assists with the physical and preventative care, documentation and digitisation of exhibitions and collections.
Seeks feedback from stakeholders and undertakes post-project evaluations in order to contribute to the improvement of the service.
Manages and processes exhibition proposal submissions.
Sources external exhibitions and initiates partnership projects with artists and other organisations.
Cares for the collections according to professional standards and requirements.
Develops collections, including managing the process of acquisitions through auctions or private sale.
Manages schemes which widen access to collections externally.

Requirements
EXPERIENCE

Experience of creating and co-producing exhibitions for and with people of all ages and abilities
Experience of interpreting collections for a range of audiences with diverse access needs
Experience of engaging audiences with collections through in-person and digital exhibitions, events and publications
Experience of working in partnership with local authorities, third party organisations, and other museums and galleries on development of projects, programmes and exhibitions
Experience of providing curatorial and professional advice for a range of stakeholders
KNOWLEDGE, SKILLS AND UNDERSTANDING

Excellent communication and inter-personal skills
Ability to work independently and as part of a team
Understanding of best practice collections management procedures and sectoral standards i.e. Museum Accreditation
Knowledge of caring for and developing collections
Ability to deal with enquiries from visitors, researchers and users
Demonstrable skill in managing projects and budgets
Understanding of health and safety policies for people and collection items
QUALIFICATIONS

University degree in museum or heritage studies, or equivalent
JOB SPECIFIC REQUIREMENTS

Observance of Council policies and Museums Association Code of Ethics
Understanding of guidelines, legislation and policies relating to the care, development and management of artworks and artefacts including loans, transportation and insurance
Ability to work across Council departments and with external partners, stakeholders, community groups and third party organisations in the successful delivery of service objectives
Ability to share resources by working with Council colleagues and external local and national institutions in the delivery of exhibitions and projects
Responsibilities
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We’re committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

General Manager

We are looking for a General Manager, someone who has a passion for successful team-working to drive charitable and commercial success, that will undertake the lead managerial role on the Bo’ness and Kinneil Railway (B&KR), and to be responsible to the Scottish Railway Preservation Society Board for the day to day operation of the Society and its activities at all levels.

£50 – £60,000 depending on experience – Permanent full-time position. 40 hours per week, which will include several weekends given the nature of the timetable operated.

Assistant Curator

Glasgow Life

Assistant Curator
£28,570.33 – £32,352.00
Location: Glasgow Museums Resource Centre, 200 Woodhead Road, G53 7NN
Ref: GLA11424

Glasgow Life is looking for an Assistant Curator to join us on a full-time fixed contract for a period up to two years. This post is funded by the Dugald Lindsay Charitable Trust and will be known as the Dugald Lindsay Assistant Curator, focusing on art and world culture collections. You will be joining our in-demand museums service. You will be part of a dedicated team which supports the largest museum service in the UK outside London with 10 venues across the city and a collection of over one million objects that is one of the finest in Europe.

More about our Museums teams
As Dugald Lindsay Assistant Curator you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums

About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.

The role
As Dugald Lindsay Assistant Curator you’ll be an integral part of the team by assisting with the research and documentation of the collection and assisting with interpreting and disseminating knowledge of the collection to a wide range of audiences through developing new displays, publications and other collections-related projects and contribute to the public programme through talks, tours, handling sessions and other activities

The candidate
If you’re interested in joining us as Dugald Lindsay Assistant Curator you’ll need:
• Degree or equivalent experience in a relevant subject area
• Knowledge of art and world cultures museum collections
• Demonstrate an understanding of museum standards
• Demonstrate a commitment to working with diverse communities
• Excellent communication skills, written and verbal.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.

We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit Assistant Curator (Fixed Term) – GLA11424 | Glasgow Life | myjobscotland

Closing date is 11.59pm on Sunday 11th February 2024

Senior Development Officer – (Fixed-Term)

Glasgow Life

Senior Development Officer – (Fixed-Term)
£40,592.18 – £47,067.25
Location: 38 Albion Street, G1 1LH
Ref: GLA11415

Glasgow Life is looking for a Senior Development Officer to join us on a full-time and fixed term contract for a period of almost 4 years (Dec 2027). As Senior Development Officer, you will be joining our ambitious Development and Fundraising Team. You will be part of a dedicated team, which generates external funding for important and inspiring projects.
Your focus will be to support a major capital fundraising campaign to redevelop an iconic Glasgow Museum. The People’s Palace will undergo a transformational refurbishment project to create a community-led museum that builds on our ground-breaking approach of involving and empowering people. You will support the vision to create one of the world’s most socially engaged and internationally significant local museums.

The role
As a Senior Development Officer, you’ll be an integral part of the team and will secure funding from a range of external funding sources including Charitable Trusts/Foundations and major donors. Partnering with significant donors and funders, you will work with ambitious colleagues to create compelling proposals to develop funding bids and proposals and to cultivate long-term donor relationships. Reporting to the Head of Development you will work alongside an established team.
The candidate
If you’re interested in joining us as a Senior Development Officer you’ll need:
• Degree or relevant fundraising qualifications and considerable experience of working in a fundraising/development office.
• Track record in raising five and six figure levels of philanthropic funding from Trusts and Foundations, major donors, statutory sources, and other external funders.
• Experience of securing funding for capital appeals and projects.
• Experience of preparing successful and compelling fundraising applications, proposals, and donor reports.
• Experience of managing relationships with funders and of developing effective stewardship and cultivation programmes.
You can read the full person specification for this role under the ‘Job Attachments’ section.
Some of our roles are currently piloting hybrid working, with teams working between the office and home. Your line manager will agree these days with you. This balance enables you to continue much-needed collaborative working.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date is Sunday 25th February and interviews are provisionally scheduled for w/c 4th March.
If offer is made to internal (Glasgow Life or Council Family) for Fixed Term roles, at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substantive grade within the council family.
Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer
To apply for this vacancy online please visit Senior Development Officer – (Fixed-Term) – GLA11415 | Glasgow Life | myjobscotland
Closing date is 11.59pm on Sunday 25th February 2024

Information is available in alternative formats, on request.

Seasonal Ranger

JOB PURPOSE

The Seasonal Rangers will be the face of the National Trust for Scotland in Staffa during the busy summer months. The Seasonal Ranger will welcome visitors and help ensure their time on Staffa is highly enjoyable and memorable, while at the same time helping to protect and enhance the island’s natural and cultural heritage. They will play a critical role in forging a strong and close working relationship with Day Boat Operators.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor Services
• Welcoming and engaging visitors, enhancing their experience by providing information about Staffa and the Treshnish Islands, the geological, natural, built and cultural heritage, including strong messages around safety and respect for wildlife.
• Encourage people to further contribute to caring for Staffa through donating or taking up membership of NTS.
• Collect donations made on the island and securely transfer them to the full-time Ranger or Property Manager for receipting and banking.
• Assist with practical countryside management including safety checks of visitor infrastructure, litter picks, beach cleans and maintenance.
• Lead and assist with events such as guided walks and talks as appropriate.

Nature conservation
• Contribute to National Trust for Scotland biological monitoring programmes including seabird surveys and regular biosecurity checks.
• Manage and collate biological information in a consistent manner compatible with Trust and national datasets.

Community engagement
• Build strong working relationships with Day Boat Operators, their crew members, and other local stakeholders to support consistent messaging to visitors.

Marketing & Communications
• Enthusiastically promote awareness and understanding of the role that NTS plays in protecting and caring for Staffa, Lunga, the Treshnish islands and wider work across Scotland.
• Regularly update and contribute positive stories to NTS social media and other communication outlets relevant to Staffa and Lunga.

Learning
• Assist the Ranger Team with educational and other outreach activities on site or to the local community and to communities of interest, including volunteers.
• Collaborate on projects with the National Trust for Scotland’s experts.

Other responsibilities
• Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the Safe System of Work, Visitor Safety in the Countryside, and environmental policy and practices, mindful of impacts on people and environment.
• Contribute knowledge and experience to projects and management decisions within the NTS Plan for Nature.
• Provide occasional support to Mull & Iona Ranger Service with projects and activities across the southwest of Mull, Staffa, Burg or Iona.
• Criminal records (Disclosure Scotland) checking and clearance essential for safeguarding of children/vulnerable adults. The role is one for which the duties/responsibilities/accountabilities of the role will require staff to become a member of the Protection of Vulnerable Groups (PVG) scheme.

Membership Marketing Manager

CONTEXT

The National Trust for Scotland is the charity that cares for, shares and speaks up for Scotland’s magnificent heritage. Since 1931, we’ve pioneered public access to and shared ownership of some of the most magnificent buildings, collections and landscapes in Scotland. We’re Scotland’s largest membership organisation and we’re independent from government.

The Audiences and Support Directorate brings together a range of creative and specialist skills to build support for our charity. Working closely with colleagues across Scotland, we protect, enhance and build the Trust’s reputation, positioning our charity as a leader in protecting and sharing Scotland’s natural, cultural and historic places for everyone to enjoy. By listening to our audiences and placing them at the heart of what we do, we grow support for our charity; increasing membership, inspiring visits and generating vital income through philanthropic work.

PURPOSE OF THE ROLE
This role is responsible for developing and delivering marketing strategies to grow membership, nurture our existing membership base, and inspire loyalty and support. It develops compelling positioning and messaging for membership. The postholder is results driven contributing strategically to activity which generates over one third of the Trust’s income annually.

KEY RESPONSIBILITIES
1. Work with the Head of Membership to champion membership within the Trust, leveraging internal support and driving collaboration. Support audience facing teams in providing the highest level of service to supporters.
2. Develop and deliver multiple membership recruitment campaigns across all channels throughout the year against target and budget agreements.
3. Nurture member engagement throughout the supporter lifecycle by deploying a suite of tailored communications across channels including magazines, letters, and e-newsletters to encourage visitation and engagement, improve retention and nurture a deeper connection between members and our cause. Work in collaboration with channel owners across the Audiences and Support Directorate.
4. Explore, deliver and review retention incentive schemes, loyalty rewards and reactivation strategies to meet retention targets and to encourage back lapsed or cancelled members.
5. Support properties to reach membership recruitment targets through the facilitation of training and the development of compelling sales resources and tools.
6. Collaborate with the wider marketing team to represent membership within the brand identity on national partnerships and brand campaigns.
7. Contribute to the strategic development of the membership product, from pricing and benefits to presentation and promotion, using audience segmentation research, market insights and benchmarking.
8. Measure the effectiveness of marketing performance to optimize campaigns and report on membership performance against growth and income targets.
9. Play an active role in the appropriate professional bodies and peer alliances.
10. Willing to work non-traditional hours and be available to travel in the UK.
The current duties of this job do/ do not require a criminal records (Disclosure Scotland) check to be carried out.

Brand Home Lead Guide

Oban Visitor Centre  

Permanent – Full-time

Closing Date – 4th February 2024

About Us  

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.  

Feel inspired? Then this may be the opportunity for you.  

 
About the Role    

We have an outstanding opportunity to join our hardworking team at our Oban Visitor Center as a Brand Home Lead.

As a Brand Home Lead, you’ll be vital to the day-to-day management of the Brand Home Visitor Centre. You’ll contribute towards leading our teams for everyday success.

Our Brand Homes showcase to the public who we are and what we do. You’ll drive the performance of the Brand Home and ensure that the team deliver outstanding standards of customer service and exceptional and memorable visitor experiences.

As well as providing collaborative support to the Assistant Managers with operational and facility management activities, you’ll act as Operational Supervisor responsible for the opening and closing of the Brand Home, supervising both the safe and till for banking purposes as well as being responsible for stock control.

You’ll provide support and supervision of the Brand Home Guides and agency staff, including scheduling, monitoring and recording of working hours, supporting new and ongoing training to the team as well as ensuring ongoing personal development and the reporting of team performance and targets.

Not only will you support the Assistant Managers in event strategy, but you will be vital in building community engagement and the delivery of the Brand Home sustainability ambition.

About You

We’re looking for people with character: driven, resilient and open-minded. Are you passionate about customer service and driving excellence within your team? We certainly hope so!

We are looking for someone with experience inspiring outstanding teams to deliver whilst ensuring excellent customer service. You’ll bring your leadership, inclusivity and strong collaboration into your ways of working and ensure everyone is working with a customer first approach. Recent F&B/Hospitality/Retail managerial experience would be an advantage.

You’ll value the importance of working in a team and demonstrate the ability to build strong working relationships with contractors and customers as well as key partners.

You’ll be experienced working towards targets and have the ambition to achieve necessary targets whilst subsequently encouraging the team daily to work towards these targets.

You’ll be flexible as the role requires both evening and weekend work throughout the year and this will be planned in advance. It’d be excellent if you had an understanding of Microsoft office or similar applications however this is not essential.

In return, we offer a great reward & benefits package which includes a competitive salary, company shares, product allowance, pension programme, retail discounts, annual bonus and so much more! We’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Create a future worth celebrating with us!

Brand Home Guide

Location: Oban Visitor Centre

Type: Permanent, Full-time

Closing date: 4th February 2024

We have an outstanding opportunity to join our dedicated team at our Oban Visitor Center as a Brand Home Guide.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

This role will require weekend and evening work.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Membership discounts and product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Brand Home Guide

Additional Job Description
Brand Home Guide

Royal Lochnagar Visitor Centre

Full-time, Permanent

We have an outstanding opportunity to join our dedicated team at our Royal Lochnagar Visitor Center as a Brand Home Guide.

You will be responsible for:

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

This role will require weekend and evening work.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

The successful candidate will be required to hold a valid driving licence.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Royal Lochnagar is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

Assistant Compliance Manager

Clynelish Visitor Centre

Permanent – Full Time

Closing date – 5th February 2024

The Assistant Compliance Manager is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be the main onsite point of contact between the Distillery operations team and Brand Home teams, managing these relationships to create a one team culture and an effective working relationship.

Top Accountabilities

Daily management of all operational activities; retail, experience, and F&B offerings
Ensure compliance in accordance with Diageo’s global standards and policies
Identify individual team members’ strengths and create developmental plans to prepare all for future growth.
Lead the implementation of new operational procedures and/or systems
Directly contribute to Malt Brand Home performance with a detailed understanding of KIP’s and levers required to deliver
Communicate regularly with Regional Brand Home Manager to discuss commercial opportunities and risks to the business
Ensuring H&S and hygiene standards are always adhered too
Key holder, personal license holder and premise manager as required
Compliance accountabilities

Ensure compliance is achieved across all functions
Lead and drive the risk compliance agenda across the Brand Home/s, lead and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.
To ensure zero additional costs to site through non-compliance, and to source the most financially viable option when identifying suppliers of materials/training.
Responsible for management of all contractor administration and management on site Inc. Supplier tendering, contractor inductions & scheduling of works. Support with assessing suitability of Risk Assessments and Method Statements (RAMS). Challenging where submitted RAMS had not met Diageo standards. Both Clynelish Brand Home and Brora private client space.
Using SAP, Entropy, EQMS & Enablon and other systems to record data and source vital information.
Onsite point of contact with operations team, attend Distillery risk and PCC meetings
Responsible for carrying out risk assessments, and creating and reviewing work instructions and managing records

This role will require weekend, evening and on-call work, with opening and closing responsibilities. The successful candidate will be base within 30minutes drive from the Clynelish Visitor Centre for on-call purposes.

Qualifications and Experience required

3+ years proven experience in a leadership compliance function ideally hospitality, food & beverage, retail, spirits/wine and/or a relevant industry
2+ years’ in a management/leadership/supervisory role
Be familiar with sales protocols and customer service procedures
Experience of contract and facilities management
Strong understanding of Health and Safety
Possesses or willing to work towards achieving NEBOSH and all internal health and safety training
Be guided by a customer-first mindset; ability to understand and interpret consumer insights
Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to delays and unexpected events
Must be flexible with work schedule including weekends, holidays, and evenings. General working pattern is 5 over 7 days rota
About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Clynelish is an iconic Visitor Centre providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Create a future worth celebrating with us!

Boat Master

Scottish Canals is looking for a Boat Master to join our friendly team at The Falkirk Wheel!

We are looking for a passionate, enthusiastic, and motivated individual to join our team and work with us.

If you’re interested in boating and working at one of Scotland’s top visitor attractions, then this could be the perfect opportunity for you. The boat crew are front line customer service staff, welcoming visitors and leading them through The Falkirk Wheel boat trip experience.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. From welcoming thousands of international visitors, serving customers and creating memorable experiences.

Full uniform and training will be provided.

Key Duties Include:

Ensuring compliance with the requirements of the Maritime & Coastguard Agency for the operation of the vessels and also for the maintenance of their Boat Master Licence
Being aware of, and adhering to, the contents of the Domestic Passenger Ships Safety Management Code.

To be successful you will have:

Must possess MCA Boat Master License (Tier 2, Level 1) or have fulfilled all training requirements to qualify for MCA Boat Master examination to take place.
Current ML5
Excellent interpersonal skills
A real enjoyment for dealing with the public
A confident, friendly, welcoming, helpful, engaging nature
The ability to deliver a professional service to customers
Comfortable dealing with an audience of visitors; including presenting to an audience
Good time management and organisational skills
The ability to work well under pressure
A sense of own initiative with the ability to work effectively as part of a team
A flexible approach to the role
Crew member experience

This role attracts salary of £26700 per annum plus 11.25% variable hours allowance and £850 outdoor working allowance. You will work on a rota which may include weekends and bank holidays.

Visitor Centre Operations Manager

Kelburn Estate requires an experienced Operations Manager to join our team on a full-time basis. The ideal candidate is an effective leader with previous tourism management experience. The role is a senior management position, and involves direct management of the Visitor Experience, Retail, Glamping and Office Operations.

Kelburn is a well-known and beautiful estate located near Largs, around a 45 min drive from Glasgow. This role represents an excellent opportunity to join a fun and fantastic team and to be a part of the development of an established business, which is world famous for its Castle Graffiti Project, incredible events, and creative atmosphere. As we are a year-round visitor attraction, weekend and evening working is required.

Location: Kelburn Estate, Fairlie, Largs, KA29 0BE

Salary: 28k – 35k (commensurate with experience)

Accommodation: 2 bed house on the estate could be made available within 3 months of starting if required.

Terms: Full Time Permanent with Seasonal Hours

Reporting to:
General Manager, Owner/Director

Management of:
FOH Staff and Ranger team, Glamping and Accommodations staff, Visitor Centre Supervisor, Office Staff, Retail Manager, Seasonal and Volunteer staff

Internal relationships:
Estate Manager, Head Estate Ranger, Marketing Manager, Stables Manager, Castle Manager, Functions Coordinator, Financial Controller.

Application Deadline: Friday 16th February 2024 at 5pm

Interviews: Week commencing 26th February 2024

Key Responsibilities:
• To work in collaboration with the Estate Manager, Estate Ranger, Maintenance team and General Manager at Kelburn to ensure good management of all aspects of the Visitor Experience and Tourism Offering and its maintenance.

• Direct responsibility for the day-to-day operation of Kelburn’s Visitor Operation and staff, all visitor attractions, Shop, Office, and Glamping and Camping facility. This includes all daily routines such as litter, loos, parking, etc.

• Working with the General Manager and Owners of Kelburn in developing plans and policies for the improvement and growth of the business. Working to financial targets, and key performance indicators and implementing strategies to deliver these goals.

• Oversight and management of the office and Information Centre and its systems to ensure smooth and effective administrative operations. This includes the creation and management of staff rotas, timesheet management, booking systems, diary management, and cash management.

• Working with the Financial Controller to ensure all required financial reporting and procedures are implemented within your team.

• Working with the Visitor Centre Supervisor in leading a team of Front of House and Event Rangers in devising and delivering activities throughout the year, including the creation, management and delivery of all school visits and educational programmes.

• Working with external Event Managers and companies to collaborate in the delivery of Kelburn’s major events throughout the year, such as Kelburn’s Easter Adventures, Halloween, and The Kelburn Garden Party.

• Ensuring effective and efficient staff communication, the setting up of regular meetings to discuss job duties and the monitoring of staff performance.

• Responsible for staff recruitment where required, training, and disciplinary procedures within your team.

• Collectively responsible, along with the other senior managers, for the general wellbeing and morale of the Kelburn team.

• Ensuring the delivery of excellent customer service and standards in all activities relating to the visitor experience across the departments for which you are responsible.

• Assisting the Marketing Manager in the delivery of marketing strategies and other marketing activities of the business, including updating the website and social media channels as required.

• Assisting with Grant Funding applications and submitting reports when necessary.

• Supporting other departments at Kelburn when required, including the Castle, Weddings, and Functions Team

• To be fully responsible for the Health and Safety of your department both in relation to your team and the general public in connection to your activities. In conjunction with the Estate team, ensure all public areas of Kelburn Estate, including public attractions and play areas are accessible, safe and attractive to the public.

• Coordinate the daily safety checks and monitoring of the play areas and ensure all relevant safety procedures are carried out to the standards of best practice.

Essential Skills and Qualifications:
• Confident working alone when required, but an effective team leader with the ability to promote joint team working and team building.

• Proactive and resourceful with a desire to improve systems and procedures and enhance all aspects of the public experience at Kelburn.

• An ability to be hands on when required, be that doing a yurt changeover, parking cars, or cleaning the loos etc.

• Self- motivated and results orientated with excellent organizational skills and the ability to work to and implement processes.

• Ability to motivate, inspire and empower staff.

• Experience working in the tourism/leisure industry.

• Ability to delegate responsibilities effectively.

• Ability to deliver high quality and consistent service / products.

• Demonstrable experience of managing and coordinating staff and volunteers.

• Competent IT skills, particularly in the use of Microsoft Word and Excel.

• Excellent communication skills, both verbal and written.

Desired Skills and Experience:
• Business development and strategy experience

• Previous experience dealing with funding bodies.

• Budget management and financial control experience

• Previous HR experience

• Educated to degree level or equivalent.

• Qualifications gained within rural estate and land management.

Other Requirements:
• Current Driving License

• Able to work evenings, weekends, and public holidays as required.

To Apply:
Please send your CV and a covering letter detailing your suitability for the role to David Kelburn – david@kelburnestate.com – by 5pm on Friday the 16th February, 2024.

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