Full Time

Visitor Services Supervisor – Welcome

PURPOSE OF THE ROLE
As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for delivering our commercial offer which includes membership, general admission, donations, some retail products and travel trade. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES
• Leading the team in reaching its membership targets for the year
• Deputising for the Welcome Manager in their absence as required
• Delivering a high level of customer service and inspiring team members to adhere to high customer service standards
• Supporting the Welcome Manager in reporting data and analysing figures/trends
• Undertaking the induction/ongoing training of staff on all front-of-house procedures, customer care and membership.
• Leading within the team and taking a proactive approach to problems
• Supporting the Welcome Manager with managing Travel Trade bookings to the site and coordinating their visits alongside the Engagement Team
• Undertaking Duty Management as part of a rota including banking processes
• Cash reconciliation including end of day reports and till management
• Working closely with other managers across the Property to deliver functions and events throughout the year
• Sharing the history of the site and the principles of the NTS with visitors onsite
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Not a line manager; but will have a supervisory and leadership role within the Welcome team.
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Central Travel Trade Team).
• Will have regular (daily) interaction with members of the public of all ages and abilities

Finance Management
• Not a budget-holder but will be expected to take responsibility for effective management of Trust resources in the allocated areas
• Share Till Reconciliation Duties with other senior staff, as appointed by Welcome Manager.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Chef

JOB PURPOSE

To assist the Head Chef and Food & Beverage Manager in the day-to-day management of the food and beverage experience at Newhailes. Specifically, day to day supervision of the kitchen and to ensure that all targets are met, and all visitors receive the highest level of visitor experience standards.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Assist the Head chef with the development of the Menu Cycle/Specification
• Contribute to food production as per the Menu Cycle/Specification and event Food Production (corporate, hospitality, meetings etc.)
• Keeping up to date HACCP, COSHH checklists and temperature sheets.
• Ensure high Standards of Kitchen Hygiene, Cleanliness, Tidiness and related Schedules
• Use fresh Produce and Ingredients whenever and wherever is possible and minimise wastage.
• Maintain a high standard of Food Presentation to the Customer
• Share in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport
• Help to reduce occurrences where Health or Safety of yourself and other employees may be put in jeopardy
• Adherence to the COSHH Training provided and control of substances covered by COSHH
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the Catering Outlets
• Involvement in assessing and preserving the safety of utensils and equipment used within the Catering Outlets

Procurement Admin Apprentice

JOB PURPOSE

Procurement is a small busy team providing a support service to Directorates and Departments across the Trust. We manage national contracts and tender for contracts over £50,000 in value, as well as providing advice on procurement matters as required. The Apprentice role will contribute to the smooth running of the Procurement team by providing a variety of admin support.

The Procurement Apprentice role will provide training in a variety of administrative tasks in a procurement setting. This apprenticeship is a great opportunity to learn, train and experience work in a professional environment where we take pride in providing a good service to colleagues across the Trust.

The Apprentice will also study for a Modern Apprenticeship (SVQ in Business Administration at SCQF Level 6) with Rewards Training.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Apprentice will take direction from the Head of Procurement (or other delegated team member as appropriate to the task), working alongside other staff. The Apprentice will have regular guidance and review from Rewards Training, who are working on the Trust’s behalf as our training provider. The employment is for a fixed period of 12 months, subject to continued progression on the course and acceptable performance.

Duties will include:

• General admin support for Procurement – this may include obtaining requests for pricing from suppliers, expediting orders, collating data and producing reports, administrative support for tendering etc.

• Supporting the supplier onboarding process when new suppliers are being added to the finance system including checking that New Supplier Forms are completed adequately, appropriate insurance cover is in place, and bank details are checked before the new supplier is created.

• Other work related to the finance system such as data cleansing, and user acceptance testing in support of system upgrades.

• Raising purchase orders, receipting these orders and working with Finance to resolve any invoice queries.

• Monitoring the Amazon Business account to provide timely PO approval or feedback to users where you are querying or rejecting orders.

• Providing support for managing utilities contracts as required.

• Any other relevant duties appropriate to the role.

To provide a consistently high standard of customer care at all times:

• Assisting colleagues with queries in an efficient and friendly manner and passing enquiries on to other team members where appropriate.
• Working in harmony with other departments (such as Finance) to provide an efficient service for the Trust.
• Adhering to Trust procedures at all times.

Health and Safety

• Work within the Trust’s Health and Safety policy and procedures.

Internal Communications Officer

CONTEXT
The National Trust for Scotland is the charity that cares for, shares and speaks up for Scotland’s magnificent heritage. Since 1931, we’ve pioneered public access to and shared ownership of some of the most magnificent buildings, collections and landscapes in Scotland. We’re Scotland’s largest membership organisation and we’re independent from government.
The Audiences and Support Directorate brings together a range creative and specialist skills to build support for our charity. Working closely with colleagues across Scotland, we protect, enhance and build the Trust’s reputation, positioning our charity as a leader in protecting and sharing Scotland’s natural, cultural and historic places for everyone to enjoy. By listening to our audiences and placing them at the heart of what we do, we grow support for our charity; increasing membership, inspiring visits and generating vital income through philanthropic work.
JOB PURPOSE
This role is responsible for planning, developing and delivering engaging content for our staff and volunteers across a range of internal channels, supporting our shared communications vision. The postholder collaborates with stakeholders across the National Trust for Scotland supporting local and national organisational objectives.
The Trust is committed to open and effective internal communication. Everyone has a part to play in achieving our internal communications vision, helping ensure colleagues voices are heard and where easy access to information which empowers people in their roles.
This role backfills an internal secondment.

Driver / Skilled Labourer

The role:

To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the Royal Zoological Society of Scotland (RZSS).

Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.

Some of the things you’ll do:

Work under the direction of more senior tradesperson to;
take the day to day lead on designated activities (trade specific, ideally plumbing) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.
provide reactive labouring and driving tasks to agreed H&S and quality standards.
Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs
Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks
Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures
Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.
What we’re looking for:

Relevant construction qualification, or proven experience of working on a hands on construction/maintenance role
Full driving licence.
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Experience of working as part of a team, and on your own
Construction site experience, working in a multi-trade environment, (ideally with plumbing experience but development/training can be provided)
What you’ll get in return:

Starting salary between £21,785 – £22,395 (offer based on experience) with future salary progression up to £23,134 per annum
37.5hr working week (may require some weekend working)
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP)
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.

Shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible.

Visitor Centre Manager (Whitelee Visitor Centre)

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Visitor Centre Manager to lead and deliver Glasgow Science Centre’s contracted management and operational responsibilities for Whitelee Visitor Centre (WVC) to meet the shared strategic objectives of the owner, Scottish Power Renewables (SPR) and Glasgow Science Centre (GSC), including the day to day management of the operational team, sub-contractors and also acting as a lead contact with SPR and assisting in the preparation of regular progress reports.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC.

You will have demonstratable experience in leading a high performing and effective operational team to deliver high quality visitor experiences and learning programmes. You will have excellent communication and interpersonal skills and collaborate effectively with stakeholders. Your budgetary management and commercial awareness along with your passion for excellence will ensure you are able to continuously develop the visitor centre and maximise visitor numbers.

Full job description is available to download at the bottom of this page.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Director

Following a notable period of growth, Almond Valley now seeks a Director to sustainably guide its operations and strategic direction. The role encompasses a broad spectrum of responsibilities, from overseeing the day-to-day management to engaging with local and national stakeholders. The Director will ensure the Trust remains a vibrant, educational, and cultural hub, reflecting their commitment to Scotland’s rich heritage.

The ideal candidate will have an exceptional proven track record in leadership. They will possess robust operational and financial management skills, coupled with a flair for inspiring teams and fostering community relationships. A deep appreciation for Scottish culture and history is essential.

Partnership Manager

ABOUT DYNAMIC EARTH

Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

It is an exciting time to join our fundraising team and be part of telling our epic story to achieve our vision of a positive future for us and our planet. This role is key to delivering our fundraising strategy to increase income and our supporter base, in advance of capital fundraising to reimagine the Dynamic Earth Science Centre and exhibition within the next 3 to 5 years.

We are seeking a proactive, energetic and enthusiastic fundraiser, who will grow and manage partnerships with Trusts, Grant Makers, Corporate Trusts and Corporate CSR partners to maximise unrestricted and restricted income and supporter engagement.

DUTIES

1. Understand our strategic priorities and funding needs, including core funding, projects and capital expenditure; to develop and write compelling and tailored funding applications, cases for support, bids, business proposals, fundraising materials and case studies to secure funding and support.

2. Identify and research potential funders who have an affinity with our work and projects to develop and maintain a robust prospect pipeline of Trusts and Foundations, Statutory and Grant making bodies and Companies to support our core work and projects.

3. Create and manage a rolling programme of approaches to new and existing partners, by scheduling and making high-value applications, proposals and pitches to secure multi-year grants, donations, sponsorship and mutual benefits to meet annual targets and secure a robust pipeline of future funding pledges.

4. Cultivate and manage a growing portfolio of high value partnerships, by providing excellent stewardship and relationship management to maximise income generation and engagement, deliver and report on agreed benefits and outcomes in order to retain long-term continued support.

5. Promote our charitable purpose and gain recognition for the impact made by our work with internal and external stakeholders by attending networking events, delivering presentations and providing content for our marketing and communication needs.

6. Build strong internal relationships with relevant stakeholders to ensure high value partnerships are managed appropriately and effectively, as well as providing professional funding advice and support to senior colleagues to ensure relationships are supported at the highest level.

7. Provide regular performance updates and reports to the Director of Fundraising and Marketing, and contribute to fundraising strategy development, the fundraising committee, annual plans, budgets and other fundraising duties as required.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• 3 years relevant experience in a similar role, ideally working with trusts and companies.
• Be able to demonstrate previous success in generating income and achieving targets.
• Exceptional written and verbal communicator, with the ability to excite and inspire.
• Ability to network and connect with different people to influence and negotiate partnerships.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and CRMs.

Desirable
• Experience of creating and delivering high-quality funding applications and proposals.
• Understanding of fundraising trends in the trusts and corporate landscapes.
• Understanding of pipeline management for both trusts and corporate fundraising.
• Knowledge of fundraising procedures and record keeping in line with the Code of Fundraising practice, charity legislation, Gift Aid and GDPR.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

OUR BENEFITS
• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

To apply for this position, please visit https://awsexecutive.com/vacanciesdynamicearth/

Donor Development Manager

ABOUT DYNAMIC EARTH

PURPOSE OF THE ROLE

It is an exciting time to join the Dynamic Earth fundraising team and be part of telling our epic story to achieve our vision of a positive future for us and our planet. This role is key to delivering our fundraising strategy to increase income and our supporter base, in advance of capital fundraising to reimagine the Dynamic Earth Science Centre and exhibition within the next 3 to 5 years.

We are seeking a proactive, energetic and enthusiastic fundraiser, who will drive growth and manage individual giving, focusing on our Patrons programme and Major Donors, to maximise unrestricted and restricted income and supporter engagement.

DUTIES

1. Understand our strategic priorities and funding needs, including core funding, projects and capital expenditure; to develop individual giving products and write compelling fundraising proposals, campaigns, materials and case studies to secure donations and support.

2. Identify and research major donor prospects who have an affinity with our work and projects to develop and maintain a robust prospect pipeline of Patrons, Regular Givers and Major Donors to support our core work and projects.

3. Create and manage a rolling programme of approaches to new and existing supporters, by scheduling meetings and making high-value asks to recruit Patrons, regular high-level gifts and one-off major donations to meet annual targets and secure a robust pipeline of future funding pledges.

4. Cultivate and manage a growing portfolio of high-value supporters, by providing excellent stewardship and relationship management to maximise income generation. Provide updates to donors through regular meetings and visits in order to retain long-term continued support. Lead on engagement events to support donor recruitment and retention.

5. Promote Dynamic Earth’s charitable purpose and gain recognition for the impact made by our work with internal and external stakeholders by attending networking events, delivering presentations and providing content for our marketing and communication needs.

6. Build strong internal relationships with relevant stakeholders to ensure high value supporters are managed appropriately and effectively, as well as providing professional funding advice and support to senior colleagues to ensure relationships are supported at the highest level.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• 3 years relevant experience in a similar role, ideally working with high-value donors, members or patrons.
• Be able to demonstrate previous success in securing high-level donations to meet targets.
• Exceptional verbal and written communicator, with the ability to excite and inspire.
• Ability to network and connect with different people to influence and negotiate support.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and CRMs.

Desirable
• Experience of growing membership/patron programmes, managing regular giving and delivering quality engagement experiences.
• Understanding of fundraising practice and trends within the individual giving market.
• Understanding of pipeline management to grow major giving.
• Knowledge of fundraising procedures and record keeping in line with the Code of Fundraising practice, charity legislation, Gift Aid and GDPR.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

To apply for this position, please visit https://awsexecutive.com/vacanciesdynamicearth/

Head of Region

Working as one of four Heads of Region, you will lead a multi- disciplinary team of professionals and be responsible for the operational management and care of the historical sites within your Region. You’ll operate as a representative for all HES
interests, identifying and developing relationships with stakeholders across civic and
industry groups to make our service more visible, relevant, vibrant and vital to Scottish
communities.

Apprentice Gardener

Applications are invited for an Apprentice Gardener with Historic Environment Scotland based at Stirling Castle. This is a four-year fixed term and pensionable appointment.

You will be a key member of the Monument Conservation Unit, supporting HES in fulfilling its duties to increase the knowledge and understanding of the historic environment. Working alongside two full time Gardeners you will be responsible for the upkeep of the gardens and the grounds around the Castle as well as assisting at our other properties in care including the Argyll’s Lodging, King’s Knot and Stirling Old Bridge.

You will undergo a four-year apprenticeship and attend a local college where you will learn all aspects of horticulture and grounds maintenance within a historic landscape.

For further information about the role please refer to the job description on our website.

Closing date for applications is midday on Wednesday 24th January 2024 with interviews expected to take place w/c Monday 12th February 2024.

Catering Manager

Job Title: Catering Manager

Location: Abbotsford, Melrose

Reporting to: Commercial Manager

Status: 35 hours per week – 5 days over 7 days (40 hours working is anticipated most weeks to meet the needs of the business). The post holder will be expected to work flexibly within the opening hours of the operation which includes weekend working and occasional evening work.

Salary: £16.15/hour (pro rata f/t £29,391 – £33,592) Grade 5, spine point 13

Employee Benefits 

• Pension contributions matched up to 4% of salary. 

• Free parking – enjoy free family walks any time at Abbotsford. 

• Staff discounts in our shop, café, and public events.

Context
Abbotsford was designed and built by Sir Walter Scott as both his home and the location for his extensive collection of books and historical memorabilia, and was first opened to the public in 1833, five months after his death. After the death of his last descendent in residence, Dame Jean Maxwell-Scott, in 2004, The Abbotsford Trust was created to preserve, protect, and promote not only the house, but also the life and works of Sir Walter. Abbotsford is considered to be one of the most important heritage sites in Scotland.

The Visitor Centre welcomes some 94,000 people through its doors every year, the majority of whom will come to the café during their visit. Open 10am to 5pm in high season, and 10am to 4pm in low season, Ochiltree’s Café and its outdoor Horsebox serve tourists, coach groups, local residents and dog walkers of all ages year-round. The café at Abbotsford came in-house in 2023, having previously been contracted out to a management company. Catering services for private events and the 5 star luxury self catering Hope Scott Wing is provided by external caterers, who on occasion may require limited use of kitchen facilities.

Job Purpose
• Responsible for achieving the commercial and service objectives for catering at Abbotsford
• Responsible for achieving financial targets monitored via key performance indicators including total sales, gross profit on sales, and full cost management in all areas
• The management of all functions of the café catering operation at Abbotsford including management of staff, resources, business development, customer satisfaction and quality standards

Scope and Accountability
The Catering Manager reports directly to the Commercial Manager and is responsible for achieving the objectives of the catering plan. They are responsible for the following resources:
• Annual turnover in the region of £400,000 with a target profit to be agreed annually
• All purchasing and staff costs
• All catering staff; kitchens and front of house
• All catering health and safety, and food hygiene requirements

Key Responsibilities

 Lead on overall food strategy for the operation; menu development and innovation in all food offers with the support of the Kitchen Lead and the Commercial Manager

 Ensure seasonality in menus and a variety of choice for the range of customers at Ochiltree’s

 Develop and monitor supply chain to ensure excellent quality and consistency of products, following best practice and systems in purchasing

 Monitor food cost, control food waste and manage discrepancies in gross profit achievement

 Support the kitchen to ensure all food is presented for service in a timely manner

 Ensure staff are briefed about menus, allergens, and other relevant information

 Develop menus as required for private hires, events, and any other F&B requirements

 Ensure that services are delivered with a customer focused ethos

 Support kitchen team to develop cost controls and standard recipes

People Management – Responsibilities

 Develop training and development plan for catering staff and monitor delivery and completion of individual training plans

 Build and maintain good working relationships with colleagues within the wider organisation

 Creates a working atmosphere which motivates and encourages all members of staff to perform to the best of their abilities

Systems and Processes – Responsibilities

 Set, work to, and be able to evaluate budgets for sales performance, monitoring turnover and costs and responding quickly to variances in performance, implementing corrective action where necessary

 Manage the day-to-day administration of the operation ensuring systems compliance; development of Standard Operating Procedures to support this

 Lead on food safety with the support of the Kitchen Lead in line with current legislation; ensure completion of daily and other due diligence requirements

 Oversee catering Health and Safety requirements, in accordance with risk assessments and in line with current legislation

 Oversee kitchen and front of house maintenance requirements

 Ensure daily and weekly cleaning duties are undertaken and due diligence paperwork completed

 Responsible for the control of stock rotation and wastage

 Ensure regular review of supply chain and prices into unit

 Comply with, and ensure compliance with, all Abbotsford policies and procedures

 Ensure services meet Health and Safety standards established by Abbotsford

Other Responsibilities

 Contribute to the wider Abbotsford marketing strategy and development of marketing initiatives including a catering-specific marketing plan and associated collateral

 Monitoring the effectiveness of catering marketing activity and responding accordingly, demonstrating a full understanding of the customer base

 This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake such other duties as may be required to meet the needs of Abbotsford

Person Specification

Knowledge and Experience

Essential
 Food safety qualification level 3 (intermediate)

 Management experience in a customer focussed hospitality/cafe environment (at least 2 years)

 Experience of managing operational catering functions of quality, process, ordering, stock-control etc

 Experience in menu planning and design

 Experience of managing budgets and financial procedures

 Experience of staff management including appraisals, training, and development
Desirable
 Formal management/catering qualification

 Formal training to assist in delivery of staff training e.g., “Train the Trainer”

 Experience in mobilising a new hospitality business

Skills and Abilities

Essential

 Ability to motivate others and to manage conflict effectively

 Ability to respond positively to a pressurised environment and adopt a positive approach to problem solving; making contingency plans as needed

 Excellent written and verbal communication skills including reporting skills

 IT skills including Excel and Word

Personal Qualities

 Commitment to the Abbotsford Trust’s mission, vision and values

 Commitment to Equality and Diversity and understanding of how they may apply within own role and customer relations

 Ability to work weekends, bank holidays and occasional evenings as required

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