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Full Time

Senior Catering Manager

A rare opportunity has arisen to join our dedicated team and we are seeking to appoint an exceptional Senior Catering Manager to oversee the delivery of our daily catering provision, maintaining the very highest standards of both food quality and service.
About you
Do you have a passion for innovative menus, an interest in food provenance, and a flair for baking? Then we’d love to hear from you.
Applicants should have a keen interest in food, as well as a good working knowledge of HACCP and food safety with a proven track record as Head/Lead Chef or Chef Manager. Previous experience in a similar role is essential as are strong leadership skills. Business acumen and financial management with good IT skills together with the ability to organise and prioritise a busy workload is necessary.
You will have a ‘can do’ attitude and a genuine commitment to quality standards and customer service. You will also be involved in the long-term strategic plans for the business and have the ability to manage an enthusiastic team, including front of house operations. Prior experience as Premises Manager and a certified Personal License Holder is desirable.
What we can offer
We offer sociable working hours and the chance to work in a unique and varied business.
Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. Nestled on the banks of the River Tay in beautiful Perthshire, we are renowned for our exceptional food quality and service and pride ourselves in using the very best of produce from our own market garden.
The company provides ongoing training as well as other staff benefits which include:
– Pension Scheme
– 34 days paid holiday
– Staff discounts
Key responsibilities include:
– To oversee the delivery of the daily catering provision within Scone Palace with strong leadership skills, maintaining exceptionally high standards of both food quality and service and ensuring all legal compliance is achieved, and company guidelines are followed whilst meeting company targets and budgets
– Manage a team of catering staff, including hiring, training, scheduling, and performance evaluations
– Ensure compliance with health and safety regulations and maintain high standards of cleanliness and food quality
– Stay updated on industry trends and innovations to continuously improve catering services
Skills & Experience:
– Proven experience as a Catering Manager or similar role in the hospitality industry
– Strong leadership skills with the ability to effectively manage a team
– Excellent organizational and time management skills
– Exceptional customer service skills with the ability to build and maintain client relationships
– Strong attention to detail and ability to work under pressure in a fast-paced environment
– Proficient in Microsoft Office Suite and catering software systems
– Knowledge of food safety regulations and best practices
If you are a highly motivated individual with a passion for delivering exceptional catering experiences, we invite you to apply for the position of Senior Catering Manager. We offer competitive compensation and opportunities for career growth.

Brand Home Guide

Brand Home Guide

Caol Ila Visitor Centre

Permanent, full-time

We have an outstanding opportunity to join our dedicated team at our Caol Ila Visitor Center as a Brand Home Guide.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience. Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
  
You will assist with ticket sales and promoting our brand throughout the full experience. From warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 

You’ll help with the planning and implementation of special events throughout the year. 

This role will require weekend and evening work.

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player?  We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality enviroment.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Membership discounts and product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

The Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you.

Assistant Experience and Events Manager

Additional Job Description
Assistant Experience and Events Manager

Location: Caol Ila Visitor Centre

Type: Permanent, Full-time

Closing date: 21st January 2023

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong  management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

Assistant Compliance Manager

Assistant Compliance Manager
Dalwhinnie Visitor Centre
Permanent – Full Time

Closing date – 21st January 2024

The successful candidate will be responsible for the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be expected to run overall operations, leading by example, and prioritising time on the shop floor. Leading the team to deliver world class service.

This role will require weekend, evening and on-call work, with opening and closing responsibilities. The post-holder will be based within 30 minutes from the Visitor Centre for on-call purposes.

Your responsibilities:

• Duty Management for Brand Home and distillery operations as required (full training provided)
• Lead and drive the risk compliance agenda across the Brand Home/s, lead and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.
• To ensure zero additional costs to site through non-compliance, and (in line with Diageo’s code of conduct) to source the most financially viable option when identifying suppliers of materials/training.
• Managing all contractor administration and management on site Inc. Supplier tendering, contractor inductions & scheduling of works. Support with assessing suitability of Risk Assessments and Method Statements (RAMS). Challenging where submitted RAMS had not met Diageo standards.
• Using bespoke systems including SAP, Entropy, EQMS & Enablon to record data and source vital information.
• Onsite point of contact with operations team, attend Distillery risk and PCC meetings as required,
• Responsible for carrying our task based risk assessments, and creating and reviewing work instructions

Qualifications and experience required:

• 3+ years’ experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry
• 2+ years’ experience in a management/leadership/supervisory role
• Knowledge of Whisky is desirable
• Be familiar with sales protocols and customer service procedures
• Experience of contract and facilities management
• Strong understanding of Health and Safety
• Possesses or willing to work towards achieving NEBOSH and all internal health and safety training
• Be guided by a customer-first attitude ability to understand and interpret consumer insights
• Must be analytical, and possess good knowledge of budgeting processes and performance indicators management
• Strong desire to learn more about the whisky story, brand, and its characteristics
• Must be flexible with work schedule including weekends, holidays, and evenings

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Create a future worth celebrating with us!

Bartender

Additional Job Description
Bartender

Glenkinchie Visitors Centre

Permanent – Full-time

About Us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a phenomenal career in the process.

We offer fantastic benefits for joining our bar team. Not only would you receive a competitive salary, but you will be entitled to gratuity, private medical, company shares, great pension programme, discount off hundreds of retailers, gym discounts and much more!

Feel inspired? Then this may be the opportunity for you.

About the Role

As a Bartender you will be passionate about drinks culture and be one of the best mixologists in the business. There will be strong collaboration with Diageo Brand Ambassadors as well as being a great teammate.

You’ll provide an outstanding customer experience by engaging and exciting our visitors with your skill, knowledge and personality, implementing innovation around our overall portfolio with a focus on our brands. Ensuring that every visitor has an unforgettable experience, you will work with a customer first attitude and build specific experiences and drinks tailoring service to meet the needs of the customer.

You will generate advocacy for the brand, by delivering incredible guest experiences in a high-end service environment being able to surprise them with your mixology and skills behind the bar as well as supporting the team with smooth operations.

You will be innovative, creative and want to set trends within the drinks space.

About You

To be successful, you’ll bring creativity and have top bartending experience and an extensive knowledge of spirits, particularly whisky, and cocktails. Working with visitors, staff you’ll have strong interpersonal and communication skills and be passionate about crafting an unforgettable experience for everyone who visits our Visitor Centre.

You’ll have experience crafting innovative cocktail menus in accordance with customer trends, in order to be a true brand ambassador for Diageo and crafting unforgettable experience for our customers.

You will be a great teammate as you will collaboratively work with the operations, retail, experience teams along with our Brand Ambassadors. This will involve strong interpersonal and communication skills to ensure that through teamwork our customers experience unforgettable experiences.

In return, not only do we offer a great reward & benefits package, we’ll also provide you with excellent training and career development opportunities, setting you up for a fantastic career at Diageo.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the outstanding contribution each person brings.

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Create a future worth celebrating with us!

Technical Supervisor

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? Then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Technical Supervisor responsible for ensuring the overall maintenance and safety of the attraction. This includes the fabric of the building and building facilities, audio-visual systems, lighting, special effects, live actor shows and the Drop-Dead ride.

As well as lead and develop the technical team alongside the Technical Manager, you’ll ensure through effective and proactive maintenance programs that all systems operate efficiently, effectively, and safely. With input from the General Manager, you’ll also be responsible for delivering projects on time and within budget parameters.

You must ensure that all shows and display gag features are in full working order, ensuring the downtime is minimised and the turnaround is maximised.

This is a highly demanding but exciting role providing vital support to the attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

This role is full-time, permanent, and will include weekends and bank holidays as part of a shift rota. Regular weekend and night work is required for this role.

Qualifications & Experience

Completed a recognised apprenticeship or hold a recognised qualification (e.g. City and Guilds, BTEC, NVQ level 3, ONC in a mechanical or electrical engineering discipline or a comparable national or service qualification),18th Edition.
Highly skilled and motivated
A strong eye for detail
Excellent verbal and written communication skills
Ability to work as part of a team
Ability to be flexible/adaptable as per the business operational requirements
Proficiency in Microsoft Office Great

Desirable Experience

Hydraulic and pneumatic systems
Workshop practices
Bench fitting
Electrical principals appropriate to mechanical systems
AC/DC motor application and principals
Fault diagnostic approach to electrical and electronic systems
Experience of planned preventative maintenance systems
Health and Safety procedures relevant to engineering activities
Manual Handling techniques
Knowledge of building management systems
Benefits

Alongside a fun and engaging working environment, you’ll also receive:

25% discount in our retail shops and restaurants
40% online LEGO discount,
Access to an exclusive employee discount website
Local benefits
Merlin Magic Pass – allowing your friends and family free entry into our attractions globally!

Assistant Accountant

Hours: Full Time/ Part Time (4-5 days Per Week)
Duration: Permanent

We are looking for an exceptional Assistant Accountant to join our happy and high performing team. This position presents a rare opportunity to join Tripadvisor’s No.1 UK Attraction, The Royal Yacht Britannia, a leading five-star visitor attraction and exclusive events venue with an outstanding reputation for quality and customer experience, and the team behind our sister ship, Fingal, Scotland’s only luxury floating hotel (Scotland’s AA Hotel of the Year 2023 and Edinburgh’s No.1 hotel on Tripadvisor).

This role offers an exceptional opportunity to gain a broad range of accounting experience across one of the visitor attraction/hospitality industry’s leading businesses.

Company benefits include:

– 6.6 weeks/33 days pro-rata, annual holiday entitlement (one week/5 days pro-rata more than statutory min).
– Hybrid working opportunities.
– Performance and loyalty payment scheme.
– 10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (so 20% potential contribution to your pension).
– Free car parking for staff.
– Up to one week/5 days pro-rata, long service holiday entitlement.
– Life Assurance.
– Employee Assistance Programme.
– Complimentary tickets and staff discount (Britannia and Fingal Hotel and other luxury hotels).

Finance Team

The Finance Team, under which this role sits, is involved in a wide range of activities, ranging from day-to-day financial processing, to playing a role in formulating the organisation’s financial strategy. We provide support to Britannia and Fingal’s managers and staff who are responsible for delivering quality experiences to our visitors. We are looking for an Assistant Accountant to join the friendly team on board (your office would be on Britannia!).

The Assistant Accountant Role

The core purpose of the role is to provide support to the Senior Finance Manager, Finance Manager and wider Finance team in both management and financial accounting disciplines.

Critical to the success of the role will be to gain an active understanding of each department, so that direction and advice can be given on all aspects of month end reporting, budgets, forecasting and other financial and non-financial matters relating to the development of the company.

The post holder is required to use their initiative and be pro-active in supporting the Senior Finance Manager in seeking to improve the companies’ financial position, performance, and mitigation of risks.

The post holder will support the Finance Managers, Managers, and Directors in monitoring and taking remedial action to ensure financial performance meets key corporate performance indicators.

Main Duties, Responsibilities & Accountabilities:

– Working in conjunction with the Senior Finance Manager, Finance Manager, and wider Finance team to ensure the delivery of high standards of transactional processing, as well as providing excellent financial guidance and support to the business.
– Support the Senior Finance Manager and Finance Manager in the preparation of the monthly management accounts, including undertaking tasks such as accruals & prepayments, stock adjustments, fixed assets and tax, all in accordance with the month end timetable.
– Preparation and review of monthly management information packs for Directors and Managers.
– Post month end, meet with certain Directors to review performance against budget and provide guidance as and when required.
– Support the Senior Finance Manager to ensure the delivery of revenue and capital budgets in accordance with budget timetable.
– Support the Senior Finance Manager in the preparation of the Annual Reports for both the Group and trading subsidiary.
– Carrying out ad hoc reporting where required by the Senior Finance Manager or Finance Team.
– Take ownership of the company’s aged debt including effective credit control management.
– Take a lead role in developing the finance team’s reporting capabilities from our new Finance system – Access Financials.
– Ownership for the Gift Aid process, including month submission and reconciliation.
– Undertaking daily/monthly monitoring of company financial information.
– Supporting the Senior Finance Manager in ensuring that appropriate internal financial controls exist across all departments.
– Preparation of various regulatory returns, including VAT and National Statistics.
– The successful candidate will be trained in other aspects of a busy Finance Office including Accounts Payable, Daily Sales, and Treasury, and will undertake these roles when the other Finance Assistants are on annual leave.
– Carrying out any other duties as may be requested from time to time by the Director of Finance & Administration, Senior Finance Manager and Finance Manager.
– Other ad hoc duties as required.

Accountability

The Assistant Accountant is accountable to the Senior Finance Manager.

Qualifications

– Good level of education with at least GCSE / Standard Grade / National 5 English & Mathematics at Grade 1-3 or equivalent is essential.
– AAT Part Qualified or equivalent experience is desirable.

Experience

– Basic understanding of accounting principles (debits & credits) is essential.
– Minimum of 2 years’ experience at Finance Assistant level or above is essential.
– Ability to use IT systems efficiently and effectively (MS Word, Excel) is essential.
– Experience of using accounting software (we use Access Financials) essential.
– Ability to work with bespoke IT systems is essential.
– Excellent understanding of accounting principles is desirable.
– Relevant work experience in a similar organisation or background is desirable.

Personal Attributes

– Sound, consistent personal organisation, and effective time management.
– Ability to work relatively independently with minimal supervision.
– Ability to work effectively and participate fully within a team environment.
– Ability to provide accurate, relevant responses to both the finance team and external parties.
– Manipulation and presentation of financial data to suit needs of varying recipients.

Personal Qualities

To excel in this role, you will need: strong communication skills; an eye for detail; good organisational skills; a positive and flexible approach when managing a busy and varied workload. It is also essential that you are passionate about delivering excellent internal service and have a very good sense of humour!

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

How to Apply:

Please send your CV and a tailored covering letter outlining why you feel you would be suitable for the role of Assistant Accountant to: jenny.dall@tryb.co.uk.

Closing date: 19 January 2024.

Interviews: TBC

No agencies please.

Please note, depending on the volume of applications we receive, we may be unable to respond to unsuccessful candidates. If you have been selected for interview, you will be contacted directly.

GENERAL MANAGER

Reporting to the Chair of The Strathspey Railway Company Limited and the Board of Directors, the GM will be responsible for the day to day running of the railway at all levels and across all departments, including the implementation of the company’s vision & strategy, ensuring compliance with company policies and the requirements of regulatory bodies such as the ORR.

The company has a close working relationship with its sister charity the Strathspey Railway Association and employs a small core team of around 10 permanent paid staff and a varying number of between 50-90 active volunteers, mostly members of the Association, depending on season.

Candidates without any transport or heritage railway experience are encouraged to apply, as we are looking for an effective manager with strong leadership and excellent administrative, HR and commercial skills to lead the railway going forward. We will provide on the job experience and training across the various railway departments as required.

The position is full-time and salaried on a pay scale of £35,000 to £45,000 per annum inclusive of all overtime, depending on the candidate’s experience & qualifications, but we are open to further discussions. The basic hourly week is 37.5 hours, however being a seasonal tourist attraction the job will involve working unsocial hours including evenings, weekends and public holidays as required by the demands of the job, the season and the train services to be run. Annual Leave entitlement is 30 days, including public holidays, with offset available when worked. Accommodation will NOT be provided, but a personal ATOC card providing significant discounted network railway travel will be available.

Operations Manager

Kilmartin Museum is seeking to appoint an Operations Manager to manage all day-to-day aspects of running the Museum as a visitor attraction including facilities management and compliance.

This is a great opportunity to join Kilmartin Museum at an exciting time, as the Museum has recently undergone a £7.5m redevelopment. For further information and to view the full job description, please visit www.kilmartin.org/operations-manager.

To apply, please send a CV of no more than six pages and a covering letter of no more than one side of A4 detailing how your skills and experience are a good fit for this role. Please carefully consider the job description and the requirements of the role when applying. Please also supply two references, one of which must be your most recent employer.

Please save your document as a PDF and title it ‘Operations Manager Application’, followed by your full name. Documents should be emailed to Jenny Pendreigh at jenny@kilmartin.org.

This will be a rolling recruitment process, and will run until the right candidate is found, therefore we encourage you to apply as soon as possible so that your application can be considered.

The post holder will manage all day-to-day aspects of running Kilmartin Museum as a visitor attraction including facilities management and compliance in accordance with the Museum’s Mission Statement and Accreditation Standard. Line management responsibility for the Visitor Experience Manager and liaison with the café operator lie with the post holder, depending on skills and experience.

The post holder will work closely with the Director and Curator to ensure continued delivery of the Museum’s mission and vision following the completion of a major redevelopment project, ensuring the goals of the project are maintained longer term.

Operational Management of the Museum
The post holder will be responsible for managing and marketing all aspects of the operations of the Museum site including visitor reception, café, and shop:

• work with the Director & Curator and the Board of Directors to maintain the Museum’s mission and vision
• feed into the development, production, implementation, monitoring, reporting and evaluation of the Museum’s overall Strategic Forward Plan
• take overall responsibility for facilities management
• ensure the benefits and outcomes of the Redevelopment Project are delivered after opening and beyond the project end date according to funder and partner agreements
• work with the Director and Curator, Board and appropriate staff members to review, develop, produce, and update policies and procedures for Board approval and implementation
• manage the café operation
• responsible for all elements of HR (with support of a HR retained consultant)
• responsible for line management of the Visitor Experience Manager (dependent on experience)
• line management of administrative post
• responsible for managing all elements of the Museum’s owned and leased property portfolio including working with the board to develop a strategy for the Kilmartin parish church building
• further developing the Building Operational Plan
• working with staff to deliver the Management and Maintenance Plan
• reporting to line manager, Board and funders as necessary.

Continued Development of the Museum as a Visitor Attraction
The post holder will be responsible for the operational running of the visitor experience including:
• marketing, social media and audience development according to the current Audience Development and Marketing Plans
• working with external consultants Corner Shop Marketing to sustain marketing activity beyond 2023
• strategic responsibility for the on-site café – managing the Café Operator through a rental agreement or manager to deliver an income-generating/ rental paying café experience.

Dependent on experience, the post holder will be responsible for managing all aspects of running the new visitor experience:
• identify and implement opportunities to maximise use of the museum facilities to deliver additional income as per the Business Plan
• managing the Visitor Experience Team to ensure all aspects of the public and staff areas of the Museum site are maintained to an appropriate standard and issues are resolved promptly
• overall responsibility for building security, alarm management and administration
• oversight and management of the information technology network for the whole organisation
• manage Health and Safety of visitors and employees, including first aid.

Exhibitions, Collections, Education and Community
The post holder will work closely with the Director and Curator who leads the Curatorial and Education Service Team to ensure that the curatorial, research and education objectives of the Museum are achieved. The post holder will be expected to continue to create positive relationships within the local community.

Financial Management & Fundraising
Working closely with the Director and Curator, freelance Finance Manager and Assistant Finance Manager, the post holder will be expected to manage all costs including staffing costs within budget in their areas of responsibility.

Person Specification
Essential Requirements:
• demonstrable experience in a similar role
• an understanding of the vision of Kilmartin Museum, the Redevelopment Project, and our aspirations for the future
• excellent interpersonal skills to foster relationships at all levels internally and externally
• line management experience including knowledge of HR processes and procedures
• proven effective manager, able to develop a team and support and motivate staff and volunteers
• excellent IT skills
• excellent organisational and time management skills, ability to prioritise workload to suit organisational need
• ability to work under pressure and to deadlines
• demonstrable experience of working to budgets
• ability to take responsibility and problem solve.

Desirable Requirements
• passion for archaeology and Museums
• knowledge and experience of Human Resources, recruitment, contracts and procedures
• experience in catering
• proven experience of marketing skills
• track record of delivering evaluation
• social media skills in a work environment
• valid driving licence.

Quality Services Assistant

Are you passionate about customer service? Do you have an eye for detail? Do you have the enthusiasm required to be part of the team responsible for measuring the quality of experience at historic attractions across Scotland?

The Quality Services Assistant role at Historic Environment Scotland offers exciting opportunities to build relationships across the organisation and beyond, acting as the main point of contact for internal colleagues and external suppliers relating to our Quality Assurance programmes. You will work to enhance the visitor experience at our properties in care. You will also provide essential insights into visitor feedback, based on survey data and analysis, which helps shape the organisation’s approach to customer service standards.

You may be asked to travel to develop your understanding of the visitor experience and build essential relationships with onsite teams across Scotland.

Collection and Research Assistant

(Library, Archive and Print Room)
Full-time, Permanent, On-site
Salary £25,863 – £26,991 per annum (from January 2024)
Plus generous benefits package

About the role

Do you have a qualification and/or experience in art history? Do you have a passion for research with excellent attention to detail? Do you enjoy dealing with the public and meeting new people? If so, we have a wonderful opportunity to join our team.

In this role you will support the provision of public access to Library, Archive and Print Room collections. You’ll be looking after visitors to our public study spaces, retrieving and reshelving collection materials, carrying out collection cataloguing tasks, and answering enquiries.

You will also help us work towards our move to The Art Works. This exciting and transformative initiative will deliver a sustainable new facility in Granton to care for, research and share Scotland’s renowned art collection.

You will already have some research experience which can come from any background, or it could have been post-doc. However, you will be keen to develop your skills and knowledge of reference, archival and works on paper collections.

The difference you’ll make

Reporting to the Librarian, Modern and Contemporary Art your responsibilities will include but not be limited to:

– Facilitating access to the collections in our public study spaces, for individual researchers and group visits.

– Ensuring a high standard of care, access and security for the works in these collections.

– Retrieval and re-shelving of material as required.

– Answering enquiries from the public, in person, by phone and email, using a range of print and online resources, with responsibility for managing the relevant email inboxes.

– Maintaining visitor statistics to agreed standards.

– Assisting with the physical management of collections and collection audit activity. Undertaking specific house-keeping tasks, as required, including best practice in the handling and preservation of collections.

– Cataloguing of the Works on Paper, Archive and Library collections. Facilitating digitisation of collection objects, when required.

– Assisting Print Room, Archive and Library staff in collection readiness for The Art Works.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– You will have a qualification in art history or demonstrable knowledge of a subject area relevant to our collections.

– You will have some experience of working in a research environment (library, archive or print room).

– You will have excellent written and verbal communication skills.

– You will have experience of dealing positively and effectively with visitor enquiries.

– You will also have excellent organisational and administrative skills, including an ability to prioritise effectively and work accurately without close supervision.

– You will be able to demonstrate a commitment to supporting ambitious equality, diversity and inclusion priorities.

– You will be an effective user of IT packages, including MS 365.

It would also be great if you have:

– A particular interest in archives and/or works on paper.

– Practical experience of object handling in a museum/gallery context.

For more information, please visit our careers portal.

The closing date is 12 noon on Wednesday, 3 January 2024.

Development Officer – fixed term 8 months full time

Are you enthusiastic, organised and creative with excellent communication skills? Our successful Development team are looking for individuals who can put our Members, and their experience, at the heart of their work to develop our offer at National Museums Scotland.

You must have relevant experience in a Membership, marketing, fundraising or charity environment. You will have been involved in writing and editing creative fundraising or marketing materials; devising, organising, planning and delivering high-quality creative content, events and experiences. You should also have experience of Raiser’s Edge, Tessitura or a similar CRM system, and you will have experience of utilising data to inform projects. Ideally you will also have managed tenders and dealt with contracted agencies, have experience of writing for the web and of achieving results with the support of volunteers. Knowledge of the legislation pertaining to fundraising would also be useful.

Benefits of joining us as our Development Officer (Membership) will include:
• Civil Service Pension
• Generous annual leave 28.5 days as well as an additional 8 days public holidays
• Cycle to Work scheme
• Free access to national (and international) museums and exhibitions
• Exclusive discounts on both local and national High Street and online retailers
• Access to all the above and more from day one of employment.

As Development Officer (Membership) at National Museums Scotland you will:
Help to ensure long-term fundraising success for National Museums Scotland by working across the Development team to help retain, steward and recruit Members.

Specifically, you will:
• Deliver enhanced high-quality engagement for museum Members through the creation, development and realisation of new benefits, content, experiences and events.
• Explore and propose ways to reduce our Membership scheme’s carbon impact, including but not limited to the creation of a new Digital Membership product.
• Deliver and support campaigns, materials, and promotions for recruiting new Members, and attracting further donations.
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

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