ASVA’s new Quality Scheme is now live to join! Find out more info here.

Full Time

Development Manager – Patrons and Individual Giving

Full-time, Permanent
Salary £38,960 – £43,602 per annum
Pay award pending, plus generous benefits package
Hybrid / flexible working

About the role

We have an exciting opportunity for an experienced Development Manager. By generating income through the development and delivery of Patrons and Individual Giving strategy you will help us look after Scotland’s amazing world-class art collection.

Working closely with the team to deliver our fundraising objectives you will also raise major gifts from Patrons and Individual Giving sources and corporate sponsorship to support exhibitions, learning and engagement, capital campaigns, conservation, and acquisitions.

You’ll already have a successful track record of securing major support in a culture or heritage organisation. You will have experience of working closely with colleagues at leadership and Trustee level to develop, embed and deliver the organisation’s fundraising strategy.

You will also have a strong understanding of the fundraising sector and trends, particularly in arts, culture, and heritage.

The difference you’ll make

As a Development Manager, you will support the Head of Development in all aspects of the day-to-day running of the department. You will also:

– Manage and develop a portfolio of individual prospects, identifying, cultivating and leading on approaches to solicit major gifts for capital campaigns, public programme and other projects as required.

– Identify new potential prospects, initiating the approach and securing support within a planned timeframe.

– Undertake the effective management of individual major donor relations, ensuring stewardship strategies are in place and adhered to.

– Be responsible for the preparation of presentations and proposals to secure support from individuals for our public programme and capital campaigns.

– Work with the Chair of Trustees, the Director-General, and relevant colleagues to deliver cultivation events as required.

– Grow our Patrons programme, recruiting new members and developing new networks.

– Manage the process for Patrons renewals and stewardship, and to be the first point of contact for existing and prospective Patrons.

– Work closely with Membership colleagues to ensure the membership programmes align and support the development of Friends into Patrons.

– Develop and deliver the Patrons event programme.

– Attend quarterly Patrons Board meetings, producing and distributing relevant papers in advance.

– Support the Head of Development with the 501 (c)(3) American Patrons charity.

– In collaboration with colleagues, develop innovative ways of maximising donations from visitors across all sites.

– Record activity on the Spektrix database and to produce reports on cultivation and fundraising for the Head of Development as required.

– Work to agreed activity and financial targets as laid out in our business plan.

– Enhance personal knowledge, skills, and networks by playing an active role in the sector and wider fundraising community, as well as in appropriate professional fundraising bodies.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Able to demonstrate a track record of five and six figure gifts from individuals.

– Experience of developing and sustaining a portfolio of high net worth prospects.

– Experience of delivering membership programmes and working with Patrons.

– Excellent presentation and writing skills; must have an ability to exert influence with diplomacy and a track record of inspiring donors to support a cause.

– A strong track record of devising and delivering cultivation events.

– Understanding and experience of producing financial reports.

– Understanding of the fundraising sector and current trends.

– Highly motivated, capable of working to own initiative whilst recognising when input from others is necessary.

– Experience of collaborating across a team to meet shared fundraising targets.

– Experience of working closely with Directors/Chairs and Senior Volunteers.

– Knowledge of the UK arts and cultural sector.

– Well connected with advanced networking skills.

– Sound knowledge of UK charitable giving and taxation as applies to fundraising.

– Experience of using Spektrix or a similar database.

It would also be great if you have:

– An enthusiasm for and interest in the National Galleries of Scotland and arts, culture and heritage

– Experience of producing and delivering membership events programmes

Please apply directly via our website.

Applications for this post close at 12 noon on Monday 21 August 2023.

Office Manager/PA

JOB PURPOSE

To contribute to the smooth running of the North-East portfolio through the operational management of the North East Regional Office, provision of general administrative services to the regional team, and provide confidential Personal Assistant (“PA”) support to the General Manager.

Key Responsibilities and Accountabilities

The purposes of the role will be met by:

Managing office facilities, which includes (but is not limited to):

o Overseeing the general planned maintenance of the building, and organising ad hoc repairs;
o Supervising office cleaning services, and external garden area maintenance (currently out-sourced);
o Maintaining key safe and security/access arrangements for staff and visitors;
o Acting as “Fire Warden” for regular testing and activations;
o Acting as first-point-of-contact with the Trust’s ICT department over all IT and telephony requirements, maintenance, and issues;
o Supervising maintenance of contracted office equipment (e.g. telephones, photocopier, video-conferencing);
o Sourcing/ordering/maintaining minor office equipment and supplies (e.g. laminator, comb-binder, shredders, stationery);
o Sourcing/ordering domestic office supplies (e.g. cleaning supplies, toilet rolls/paper towels, tea/coffee/milk etc);
o Managing meeting-room bookings, set-up, and catering arrangements;
o Organising and overseeing rubbish collection, and recycling arrangements;
o Being “first point of contact” for office visitors;
o Maintaining the office’s “Health and Safety” portfolio;
o Providing general office induction to new staff/volunteers;

Visitor Services Supervisor – Retail

JOB PURPOSE

This is a fantastic opportunity to work as part of the leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year. As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place.

You will be responsible for the day-to-day operations at one of the National Trust for Scotland’s flagship shops. You will lead by example to deliver our quality standards and performance targets, ensuring we offer a fantastic experience to our visitors. You will supervise, coach and motivate your team to be the best they can be. You will also be part of a broader duty management team responsible for smooth and safe visitor services provision.

As well as creating an enjoyable retail experience, you will champion complementary income-streams like membership s, donations and catering. You will also inspire visitors with ideas for things to do here, sharing your enthusiasm for Glenfinnan’s stories and the conservation activities that their money funds.

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE

This is a fantastic opportunity to work as part of our leadership team at the iconic Glenfinnan Monument and its Visitor Centre, which attracts hundreds of thousands of people from across the globe every year.

You will be responsible for the day-to-day catering operations at our popular Viaduct View and Monument View takeaway cafes. You will deliver our quality standards and performance targets, ensuring we offer customers a fantastic Food & Beverage experience.
You will be an enthusiastic team player who can supervise, coach and motivate your team. You will also be part of a broader duty management team responsible for promoting good communication across the site and a joined-up visitor services provision.
As a charity, every penny we raise goes back into the National Trust for Scotland’s conservation work, caring for this special place. You will lead by example to produce an enticing Food & Beverage menu, to recommend and upsell our range, and to promote complementary income-streams like retail, memberships and donations. You’ll help answer visitors’ questions about things to do here and share your enthusiasm for Glenfinnan’s stories, the work we do and what their money is funding.

Content Development Support

Contract Type: Permanent
Grade: FC05
Salary: £23,952.34 – £26,242.46 per annum
Hours: Full-Time, 36 hours per week
Location: Iona House/Home working
Job Reference: ON000431

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
The Content Development Support will create exciting and engaging content and promotions for our diverse audiences across Fife – promoting our theatres, libraries, museums, archives, and commercial activities.

The role will support in delivering marketing tactical activity and communications for individual events, productions and exhibitions via social media, website, email, print and direct marketing in liaison with the customer engagement team.

By coordinating with internal creative teams and venue staff as well as external promoters, artists, local arts groups, co-promoters, and external marketing agencies, you will be supporting the planning and implementation of marketing tactics and ensuring accuracy through proofing.

A key part of the role also involves telling OnFife’s stories in an engaging and creative way with imagination, vision, and professionalism across a wide range of video and photography projects.
You can view the full job description on our current vacancies page on our website.

About You
You will be an imaginative and creative person, who has a passion for content creation with a good eye for design and style, with excellent copy writing skills and digital marketing tactics experience.

Your experience will include using WordPress or equivalent website content platforms, email marketing platforms, Hootsuite and Facebook Manager for social media management and a background in using camera, lighting, and audio equipment and video editing software.

We are looking for an excellent team player with the ability to build effective working relationships, who can work without direct supervision and demonstrate good time management skills and be proactive and able to use own initiative when required.

You will have a minimum of 1 year’s work experience in a similar role and be able to travel within Fife.

How to Apply
If you would like to find out more information about this role before applying, please contact Suzie Dempsey – Head of Customer Engagement for an informal chat. Contact details can be found on our current vacancies page on our website to arrange this.

When you’re ready to apply, please complete our Application Form and Equal Opportunities Form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is Sunday 27th August 2023.

Interviews will take place on Tuesday 5th September at Iona House, John Smith Business Park, Kirkcaldy.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Chief Executive Officer (CEO)

The Place

Xpress are delighted to be retained by The Black Watch Regimental Trust which is based at Balhousie Castle, Perth. The Trust was formed in April 2022 by the amalgamation of the Black Watch Association (a membership organisation that engages in welfare and charitable responsibilities) and the Black Watch Museum (a company limited by guarantee, charged with looking after the heritable property, artefacts and archive belonging to the Regiment). The membership aspect of the Association forms part of the new Trust and is managed by the Regimental Secretary who reports to the CEO. Its charitable objects have been amalgamated with those of the museum.
The Job:

Owing to the pending retirement of the current CEO, who has contributed greatly to the repositioning of the Trust over the last 9 years, Xpress Recruitment has been retained to conduct an extensive search and selection process leading to the future selection and appointment of a new Chief Executive Officer (CEO) of The Black Watch Regimental Trust. The role of the Chief Executive Officer (CEO) is to manage the business of the Trust with responsibility for all aspects of its day-to-day operational management. This will be done by implementing the direction of the Board of Trustees under the terms of the Board’s Governance Policy and Strategy. The CEO is ultimately answerable to the Board of Trustees, but for routine operational matters will consult as appropriate with the Board Chairman who is the role’s line manager. Main Duties and Responsibilities

These are divided into two categories:

General and Operational. General duties are based predominately around Board engagement and ensuring that the Trust complies with company and charity law and all relevant regulations. This will also involve managing the implementation of the Board’s strategy objectives, including reviewing performance to date and proposing ongoing and medium-term adjustments to it. Other duties include communicating and reviewing all Internal policies on an ongoing basis e.g., health and safety, data protection, as well as ongoing stakeholder management.

Operational duties are based predominately around day-to-day activity. This covers a wide range of ongoing remits covering areas such as human resources, staffing, training and development as well as charitable activities, fundraising, marketing, and communications. A key responsibility will be reviewing and enhancing all the Trust’s product offerings, further, to develop the operation of a world-class 5-star Scottish Visitor Attraction. These must appeal to both visitors and association members, as must a focussed approach on how the museum and archives can best be managed for members and visitors while maintaining best practices and accreditation.

The Person

We are looking to speak and engage with experienced and knowledgeable senior managers who could be currently working in a similar establishment or environment that are now looking to take that next step up or make that new and exciting big career step and move across into a position working for an organisation that has far-reaching connections across the world through its historic reputation and its 2,000 plus membership. The opportunity and challenge is to develop further the commercial success of the Trust while continuing to build on the reputation of “The Black Watch Royal Highland Regiment”

Applying candidates must be able to demonstrate in their cv and career-to-date excellent leadership and ambassadorial presence. This would mean being prepared to be involved at weekends and at out-of-hours activities required by the role. A strong financial and commercial experience and skill is required, coupled with an understanding of visitor attraction footfall engagement. Knowledge of catering and retail management, including the development of online retailing technology, are key requirements. Knowledge and experience in marketing and communications, including social media, as related to stakeholder management and brand development will also be key.

The Rewards

You will have the opportunity to work in an award-winning Scottish 5-star Castle environment and be part of an inspiring organisation with a strong historical legacy coupled with the opportunity to join an organisation at a highly exciting period of growth working in this spectacular venue.

The salary on offer for the Chief Executive Officer (CEO) is dependent on experience and would start from around £50,000 to £60,000 + additional benefits.

Closing date for applications – Noon 1st of September 2023.

Please send your CV with a cover letter to our retained consultant Warren Trewick – warren@xpressrecruitment.com

All direct approaches will be referred to Xpress Recruitment. Regarding any further details on the role summary and clarity on the main responsibilities, please contact Warren Trewick

F&B Operations Manager

We are currently recruiting for an impressive Food & Beverage Operations Manager to oversee the effective running of our onsite catering and drinks outlets and drive excellent customer service standards with passion and pride across the department.
After 4 years closure and a lovely refurbishment, our Ptarmigan Restaurant reponed in February during a busy ski season. Now operating alongside our other F&B outlets: The Gin Bar, The Cas Bar and The Day Lodge Café, we need a strong leader to take the reigns and steer the division towards greater heights of success and profitability.
This role will suit you if you have:
• Demonstrable significant prior experience managing a successful F&B service and leading an excellent hospitality team within a busy tourism-based business
• Prior experience as Premises Manager and a certified Personal License Holder
• Solid business acumen and financial management with good IT skills
• Ability to implement improvements, promote sales, control stock and finances
• Ability to plan and host the F&B aspects of events, group bookings and functions
• Excellent customer service expertise and are a quality standards-driven leader
• Excellent communication, people management and organisational skills
• A proactive problem-solver, adaptable and unfazed by variable/seasonal demands
• An enthusiasm for ‘the great outdoors’ the local area and/or adventure sports
• Driver with access to own car for commuting, due to location (free onsite parking)

This role presents a great opportunity and exciting challenge for a highly experienced F&B Manager to join a growing business and help us to develop and commercialise our F&B operations in both function and form, within a unique mountain environment.
For more details and full job description, please email HR@cairngormmountain.co.uk

Application closing date Monday 14th August at 12noon

Interviews will take place in person on either
Tuesday 22nd August afternoon or Wednesday 23rd August morning

Anticipated start date for 1st September 2023

Cairngorm Mountain sits within the UK’s highest mountain range and is an internationally renowned area of scientific interest covering 1,418 hectares and located within the Cairngorms National Park, close to Aviemore in Scotland. The tourist resort on the mountain is managed by the operating company Cairngorm Mountain (Scotland) Ltd, which is owned by Highlands and Islands Enterprise (HIE) the economic and community development agency for the North-West region of Scotland.

Guest Services Team Member

Join our team as a Guest Services Team Member at the newly refurbished Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.

Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

When you join the team at The Loch Ness Centre we will invest in your career.

We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Permanent contract, 40 hours per week from April to October, 30 hrs per week from November to March

Salary: £10.90 per hour

Cook Manager

JOB DESCRIPTION AND PERSON SPECIFICATION

Post: Cook Manager (Great Tapestry of Scotland, Galashiels)

Directorate: Commercial Services

Reporting to: Centre Manager

Job Purpose:
The Cook Manager is responsible for delivering a high-quality standard of food
preparation and production for the café and other catering service offers. The café
at Great Tapestry of Scotland will showcase freshly produced light meals and
baked goods for visitors. The role is integral to the commercial and operational
success of the café and the postholder requires to follow all operational and safety
procedures to support this delivery. The Cook Manager is responsible for the
overall management of the operation and for supervision and correct briefing of
staff.

Duties include:

Food Preparation and Planning Responsibilities:
1. Lead on menu development and innovation in all food offers
2. Ensure seasonality in menus and a variety of choice for the range of
customers at GTOS
3. Develop and monitor supply chain to ensure excellent quality and
consistency of product; following best practice and systems in purchasing
4. Monitor food cost, control food waste and manage discrepancies in gross
profit achievement
5. Preparation of all fresh baked goods and other foods on a daily basis,
delivering all food production requirements at the required level and to a
consistent standard
6. Ensure all food is presented for service in a timely manner and in correct
sequence
7. Ensure staff are briefed about menus, allergens and other relevant
information
8. Develop menus as required for private hires and events
9. Responsible for ordering all food and non-consumable items for the café.
Systems and Processes – Responsibilities:
10. Manage the day to day kitchen administration ensuring systems
compliance
11. Lead on food safety in the kitchen in line with current legislation; ensure
completion of daily and other due diligence requirements
12. Oversee kitchen Health and Safety requirements, in accordance with risk
assessments and in line with current legislation
13. Oversee kitchen maintenance requirements
14. Ensure daily and weekly cleaning duties are undertaken and due diligence
paperwork completed
15. Responsible for the control of stock rotation and wastage.
16. Provide relevant and adequate training to serving staff to allow them to
prepare food in postholder’s absence.
17. Build and maintain good working relationships with colleagues within the
organization.
18. Ensure that services are delivered with a customer focused ethos.
19. Follow and develop cost controls and standard recipes
20. Maintain effective stock control, placing orders, logging deliveries and
carrying out stock checks
21. Review sales, prices and suppliers regularly.
22. Represent GTOS and Live Borders internally and externally e.g. at
networking events, meetings, conferences and exhibitions to enhance and
strengthen the company’s profile
23. Comply with, and ensure compliance with, all Live Borders policies and
procedures.
24. Ensure services meet Health and Safety standards established by Live
Borders.
25. As an employee you must take reasonable care for the health and safety of
yourself, other employees and anyone else who may be affected by your work
activities. Employees shall work in accordance with policies, procedures,
information, instructions and / or training received.
26. This job description is indicative of the nature and level of responsibility
associated with the job. It is not exhaustive and there may be a requirement to
undertake such other duties as may be required to meet the needs of GTOS or
Live Borders

Maintenance Technician

OI PEASANTS! WE’RE RECRUITING… Fancy a job like no other? If you’re a skilled Technician, then prepare to swap your current work environment for one that’s far from traditional!

Edinburgh Dungeon is currently seeking a Maintenance Handyperson to provide vital support to our attraction, ensuring its unique brand of scary fun is being delivered at an efficient level.

What we are looking for.

NVQ/HNC Qualification in Mechanical or Electrical discipline
5 years’ experience in a similar role
Experience with hydraulic and Pneumatic systems
IT experience (Microsoft office)
A positive and self-motivated individual with a strong eye for detail
Someone who takes pride in their work
Helping to maintain and operate our shows and rides and working in a small multi-skilled team of dungeon dwellers, you’ll be responsible for the maintenance of equipment, theming, rides, and the facility. Including carrying out electrical and mechanical inspection, maintenance activities and provide support to the daily operation of this thrilling attraction.

This naturally means you’ll be dealing with both routine maintenance and breakdowns and therefore you will work swiftly and with care to diagnose and resolve problems. Utilising your hands-on knowledge and experience you will sustain minimal downtime of rides and themed attractions for the visiting peasants.

You will also provide timely and regular communication to the Technical Manager regarding operational issues, ensuring the earliest possible resolution and displaying the ability to make sound decisions and take decisive action.

This is a permanent full-time role, which will include working weekends and bank holidays as required. Flexibility will be required as time and days of shifts will vary.

What’s in it for you.

Alongside helping transport guests back to Edinburgh’s darkest history, you’ll also receive:

Salary of £26,000 per annum
25% discount in our retail shops and restaurants and 40% off LEGO online
Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Discounted rates at Merlin hotels all over the world
Cycle to work scheme and O2 discount

Retail Assistant

Are you looking for a new daytime job in Scotland?
Are you travelling or do you live and work in the Highlands but are keen for a new role, adventure or a company with broader horizons?

Well, come join us at Cairngorm Mountain on a journey to new heights!

Our funicular railway and new mountain-biking trails are now up and running and we urgently need another Retail Assistant to help run our popular retail outlets.

This role will suit you if are:
• Trust-worthy, reliable and proactive, able to self-motivate if lone working
• A mature individual with a bright and engaging personality
• Capable of responding to customer queries and hold polite conversations
• Physically fit (the job will require some lifting of mats / displays / boxes)
• Able to walk or commute to Aviemore town centre, as a minimum.
• Experienced in cash security with good customer service skills, ideally
• Enthusiastic about ‘the great outdoors’ and the leisure and tourism sector

Pay and Perks
Full-time or part-time hours available, on either a seasonal or ongoing basis to suit you around your studies, hobbies, travels, retirement or other commitments.

As a Real Living Wage employer, our pay rates are highly competitive, plus, our staff enjoy a whole host of special company perks so you can park and play (skiing, hiking, biking) on the mountain for free on your days off, all year-round!

Cairngorm Mountain Scotland is a year-round visitor attraction offering outdoor activities, 3 catering outlets, 2 shops and a funicular railway to reach the UK’s highest public access building, with spectacular views over the National Park.

So grab your boots and get in touch with us today!

Visitor Services Supervisor – Food and Beverage

JOB PURPOSE
To provide operational coordination and supervision of catering, visitor services, and events in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and, with delegated responsibility for catering, events and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local/national reputation.

Footer

Looking to work in the attractions industry or for a new challenge within the sector?

Sign up to our job alerts e-mail for up to date job info from ASVA members.

Contact ASVA

Copyright © 2020 ASVA. ASVA is a Company Limited by Guarantee. Registered in Scotland No: SC153812