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Full Time

Waiting Staff

Join the Fruitmarket team!

We’re looking for waiting staff to join our team.

The Fruitmarket’s café is popular with our exhibition audiences and with busy commuters, local residents, and tourists. Our core gallery opening hours are at present 9am–6pm. We run frequent private and public events in the evening and at night.

The position available would be a minimum of 24 hours a week, with additional shifts available at peak times.

Application Process
For an informal discussion about the role please contact Jaime on 0131 226 8195.
 
Please visit our website https://www.fruitmarket.co.uk/recruitment/ to download the job description and equalities monitoring form.  
 
Please submit a CV with a statement outlining that you have the skills for the post, and complete the equalities monitoring information. 

We will also accept a CV and statement in video or audio file if you prefer.

The application should be emailed to jobs@fruitmarket.co.uk with Waiting Staff as the email subject heading. 

We will contact shortlisted candidates directly.

Catering Supervisor

We welcome hundreds of people each week to our Centre and this role ensures that the variety, quality and sustainability of food products provided through our Seabird Café contributes to the customer’s overall experience.

Principal duties

We are looking for an enthusiastic person who will support the team in providing an excellent experience in our café, who leads by example on customer care and who handles all customer compliments and complaints in a professional way. The supervisor will be a team player and, as part of our visitor experience management structure, will be trained in the tasks of the Centre Duty Manager.

i. Provide a warm and friendly welcome to our customers ensuring that they have a good customer experience and that our approach is inclusive towards everyone.
ii. Support the catering management team in running the Seabird Café and kitchen to deliver a varied menu that meets the sustainability (local, sustainable sources) and quality (taste, presentation, value) of products we serve in the café.
iii. Undertake specific duties assigned by the catering management team including stock receipting, checking equipment is operational and daily cash/payment reconciliation.
iv. Supervise café and kitchen staff ensuring that they understand their duties and are supported to carry these out effectively day to day, including supporting training needs as required.
v. Assist with the preparation of food in the kitchen, when required.
vi. Ensure all caterings areas are checked and are fully operational, cleaned and meet required hygiene standards.
vii. Efficiently handle customer compliments and complaints.
viii. Work safely, observing all Health & Safety policies, and procedures.
ix. Be willing to learn about our wider charitable activities and talk to customers about these, including promoting the benefits of visiting our paid experience and membership.
x. Carry out any other reasonable duty which is within the competence of the post, when directed by the catering management team or Duty Manager to assist.

Essential skills and experience
• Consistent delivery of a high-quality visitor experience, with a customer-focused attitude.
• A confident communicator – verbal and written.
• Organised with an ability to take the initiative, prioritise your work and supervise others.
• A team player – adaptable and flexible to a varied working environment and able to handle customer compliments and complaints.
• An ability to work under pressure at peak times.
• An appropriate means of transport to get the Centre across the working week between 0830 and 1800 and occasional evening events.

Desirable skills and experience
• Alignment with our charity’s conservation and education goals.
• An awareness of and affinity to environmental sustainability.

Our values
Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and without bias.

Performance: To be measured against clearly defined measurable and challenging goals.

Benefits
• Working for a successful conservation and education charity in a stunning location.
• Pension available.
• Training and development for everyone.
• 20% discount in the Centre’s Gift Shop and Seabird Café.
• 10% discount on the Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.
• Free access/ special offers for a range of East Lothian attractions with an East Lothian Tourism Attraction Group card.

Events Venue Manager

Can you deliver excellent experiences for venue hire clients and visitors?

Dovecot Studios is a world-renowned tapestry studio in the heart of Edinburgh and a landmark centre for contemporary art, craft and design. As Dovecot Events Venue Manager you will deliver all aspects of our events: from managing client enquiries and site visits to setting up our unique venue hire spaces and facilitating the smooth running of events. You will also ensure that the premises are presented to excellent standards in décor and that they provide a safe and secure space for all Dovecots’ customers and staff.

THE ROLE

The Events Venue Manager is a front-facing role, delivering private venue hire events and a curated programme of public events. Your job is to maximise use and occupancy of the spaces within Dovecot, ensuring these are best quality and safe whilst ensuring a smooth, first-class venue hire and event delivery service. You will support Dovecot as part of the commercial team by maintaining the quality of our events and unique spaces while maximising sales revenue. The postholder reports to the Head of Commercial & Operations and works with the wider commercial team to achieve income targets to support the Tapestry Studio, and promote Dovecot as a unique cultural venue.

The post holder is required to work flexibly to ensure business needs are met. Usual hours are 9am–6pm on a rota across a seven-day week, with occasional evening and Sunday opening for events such as Edinburgh Festival or other private venue hire events. This role will require some level of manual handling, for example moving tables and chairs to assist with set-ups, as well as testing technical equipment for client events.

Events & Activities Coordinator

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. Fort Douglas is an exciting adventure park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, restaurant, and wellness space.

In this exciting role you will provide support for our Events and Activities team, providing a friendly welcome to our Fort Douglas visitors. As well as dealing with summer camping and events, you’ll be responsible for overseeing our adventure playground, including opening and closing procedures, daily safety checks and daily cash reconciliation. With an organised approach and an eye for detail, you will coordinate event and activity bookings, respond to enquiries, and provide general assistance to the wider Visitor Services team.

• Are you enthusiastic and able to use your initiative when required?
• Can you demonstrate excellent communication and customer service skills to comfortably engage with a wide range of visitors?
• Do you have a ‘can-do’ attitude and flexible approach to work?

If you are customer focused with an interest in the outdoors, events and activities then we would love to hear from you! Working hours will be 4 to 5 days per week (salary will be pro-rata for 4 days) and will include regular weekend working. Candidates should demonstrate strong admin and computer skills and will ideally have experience of booking systems.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com indicating if you are looking to work 4 or 5 days per week.

The closing date for applications is 7 August.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Visitor Assistant & Evening Guide

Hours: Days available, 5 days per week over 7 days. 35 hours per week.
Pay: £11.25 per hour

Company benefits include:

– 10% employer pension contribution (no employee contribution)
– 33 days pro-rata annual holiday entitlement
– Enhanced long service holiday entitlement
– Life Assurance
– Performance and loyalty payment scheme
– Complimentary tickets
– Staff discount in the Gift Shop, Royal Deck Tea Room and The Lighthouse Restaurant and Bar aboard Fingal
– Free car parking for staff
– Uniform provided
– Full training

Our Visitor Experience department is now looking for a Visitor Assistant and Evening Guide who is enthusiastic, with a smart appearance, excellent communication skills and a passion for exceptional customer care.

The job is based in our Visitor Centre and on board Britannia. The position can be physically demanding as you will be standing throughout the duration of your shift.

Responsibilities include:

– Providing a warm welcome to visitors
– Interacting with visitors throughout their tour
– Helping visitors use their audio handset
– Work as a guide at Britannia’s exclusive evening events and private tours (£40 per event)
– Any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you.

To apply, please send your CV and a short covering letter to: recruitment@tryb.co.uk

Colin Purnell
Visitor Experience Manager

Closing date: 30th July 2023

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Assistant Head Gardener

JOB PURPOSE

To assist and support the Head Gardener in the conservation, care and presentation of the property’s garden and policies, ensuring that all areas are maintained to the highest standards and to the enjoyment of all visitors and supporters, whether through delegation to other staff/volunteers, or personal work. The garden is managed, maintained, and developed as an internationally- recognised garden of outstanding horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Practical horticulture. This includes tree management & professional tree inspection; managing herbaceous plants, annuals, and bulbs; lawncare; pest/disease/weed control; composting and soil improvement; hard landscaping; glasshouse care, plant propagation; biosecurity.
• Resource management. Ensuring effective and efficient use of machinery, equipment, materials, and all other resources.
• Participating fully in the property’s wider Estate “management team”, deputising for the Head Gardener as required. This may include attendance at regional meetings & events when required.
• Plantsmanship. e.g., the identification, knowledge, and understanding & management of a large & diverse plant collection, including recording [using IrisBG database or other], labelling of plants, identifying and conserving rare plant collections.
• Staff and volunteers. Assisting with recruitment, induction, supervision, direction, development, and performance management, to a high level, to ensure they are fully equipped, organised, and motivated to undertake their duties to required standards, and further develop their skills into the future.
• Input into daily, weekly, yearly, and longer-term operational work plans and reporting in the context of the properties’ statements of significance and action plans (and contribution to these action plans) to ensure that activities are prioritised and planned to optimise the use of resources.
• Health, safety, and the environment in line with stated Trust policies and procedures to ensure the health and welfare of staff/volunteers/ visitors/ service providers. This will include shared responsibility for staff & NTS compliance paperwork, policies, and procedures.
• Working to the Trust’s Environmental Policy with respect to sustainable gardening activities & net zero ambitions, including energy, water, peat, and pesticide use.
• Customer service and care delivered to a high standard to ensure that the property’s reputation for excellence is maintained and enhanced.
• To work closely with the Head gardener in Research and development. e.g., research into historical precedents and practical contemporary solutions to inform proposed activities and projects; support to the design and implementation of restoration and/or development projects.
• Garden & Estate Interpretation, through the development and delivery of events, projects, literature, signage, talks, demonstrations.
• To play an active & pragmatic role in the assistance of administration to enable gardening activities to be undertaken and recorded efficiently.

Community Engagement Manager

JOB PURPOSE

The Community Engagement Manager oversees the Trust’s Engaging Communities Project. This initiative aims to build the organisation’s capabilities in community engagement through four pilot projects in Glasgow, Aberdeenshire, Argyll & Bute, and Highlands. The Community Engagement Manager will manage the teams delivering the pilot projects, developing models of community engagement that will be mainstreamed across the Trust.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Recruit and induct a team of four Community Engagement Officers.
• Manage the Engaging Communities Project, applying the Trust’s project management framework and using best practice in budget, staff and stakeholder management.
• Commission and manage an external evaluation of the pilot programmes.
• Develop models of community engagement for the Trust based on insights and evaluation of the programmes.
• Develop and deliver a programme of organizational training and dissemination to embed the models within the Trust.
• Champion the project internally and externally, developing national partnerships.
• Work with participation team and operational leaders at pilot properties to ensure community engagement plans are developed for adoption as part of operational BAU once the pilot project is complete.

Sales & Operations Manager

Responsible to: Managing Director – Retail Division

About the Role: Be a passionate ambassador for the Johnstons of Elgin brand, run the store to exceed customer expectations and meet targets. Motivate and develop your team to deliver the highest level of customer experience and store performance.

This is a permanent, full time opportunity working 39 hours per week, 5 days from 7.

Key Responsibilities:

Delivery

Demonstrate knowledge of the company processes involved in both woven and knitted cashmere product and ensure the store team are fully confident styling and advising customers on fit and styles

Maintain a luxury environment on the shop floor, driving and implementing visual merchandising standards and running all store operations

Drive store performance and productivity and optimise product sales

Lead by example and be present on the shop floor to deliver an exceptional customer experience

People

Coach and inspire store team and provide performance feedback to retain and develop talent

Support the team to cultivate customer relationships and drive repeat business

About You

Have experience working in a managerial or assistant manager position within luxury retail

Be an effective communicator with the ability to build and maintain relationships with those at all levels

Show exemplary customer service skills and an understanding of a luxury retail environment

Demonstrate a keen interest in craftmanship and authentic Scottish textile manufacturing

Show genuine passion for our brand and confidently share our rich history & heritage with customers

Be commercially aware, keeping up to date with fashion trends

Have excellent communication and interpersonal skills with all levels of colleagues and customers

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Security Officer (Night Shift)

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store.

We are looking for a professional and customer focussed Security Officer to join our dynamic and forward-thinking security team. Working on a 4 days on, 4 days off basis from 7pm to 7am in our state-of-the-art security hub, you will ensure the highest level of protection of our company assets and our people. While maintaining the highest levels of integrity and reporting you will be actively involved in the detection and prevention of crime at Buccleuch.

We value our colleagues and their wellbeing and offer excellent benefits along with the opportunity to carve out a rewarding security career with a great team of people.

• Can you demonstrate excellent communication and teamworking skills?
• Are you a competent IT user with an understanding of security technology?
• Do you have experience in the security industry and hold a SIA front line and CCTV licence?

If the answer is yes, and you have a full UK driving licence, then we would love to hear from you.

Interested? Please send your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

The closing date for applications is 7 August.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Security Officer (Day Shift)

Dalkeith Country Park is a truly special place. Just a few miles from Edinburgh, it’s home to Fort Douglas adventure playground and Restoration Yard, set in a beautiful 1,000-acre country estate. With over 300 years of history, a 700-year-old oak wood and miles of waymarked trails, visitors can enjoy exploring the park before a delicious meal in our restaurant, The Kitchen, or a browse around our wonderfully eclectic retail store.

We are looking for a professional and customer focussed Security Officer to join our dynamic and forward-thinking security team. Working on a 4 days on, 4 days off basis from 7am to 7pm in our state-of-the-art security hub, you will ensure the highest level of protection of our company assets and our people. While maintaining the highest levels of integrity and reporting you will be actively involved in the detection and prevention of crime at Buccleuch.

We value our colleagues and their wellbeing and offer excellent benefits along with the opportunity to carve out a rewarding security career with a great team of people.

• Can you demonstrate excellent communication and teamworking skills?
• Are you a competent IT user with an understanding of security technology?
• Do you have experience in the security industry and hold a SIA front line and CCTV licence?

If the answer is yes, and you have a full UK driving licence, then we would love to hear from you.

Interested? Please send your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

The closing date for applications is 7 August.

Development Manager – Trusts, Foundations, Legacies and Corporate

Full-time and Permanent
Salary £38,960 – £43,602 per annum
Pay award pending plus generous benefits package
Hybrid / flexible working

We have an exciting and rare opportunity for an experienced Development Manager. By generating income through the development and delivery of a Trust, Foundation, Grant, Corporate and Legacy strategy you will help us look after Scotland’s amazing world-class art collection.

Working closely with the team to deliver our fundraising objectives you will also raise major gifts from Trust and Foundation sources and corporate sponsorship to support exhibitions, learning and engagement, capital campaigns, conservation, and acquisitions.

You’ll already have a successful track record of securing major support from trusts, grants, and foundations in a culture or heritage organisation. You will have experience of working closely with colleagues at leadership and Trustee level to develop, embed and deliver the organisation’s fundraising strategy.

You will also have a strong understanding of the fundraising sector and trends, particularly in arts, culture, and heritage.

The difference you’ll make

As Development Manager, you will support the Head of Development in all aspects of the day-to-day running of the department. You’ll also manage and develop the trust, foundation, grant, corporate sponsorship, and legacy strategy. You will also:

Manage and develop a portfolio of trust and foundation prospects, identifying, cultivating, and leading on approaches to solicit major support across identified fundraising priorities.

Prepare presentations and applications to secure trust, grants, and foundation support for a broad range of activity across the organisation.

Work with the wider Development team on the development of a refreshed corporate giving strategy, soliciting sponsorship and corporate donations.

Identify new potential trust, grants, and foundation contacts, initiating the approach, and securing support within a planned timeframe.

Ensure the effective management of trust, grants, and foundation relations, ensuring stewardship strategies are in place and followed.

Develop and deliver a refreshed legacy strategy, securing and stewarding legacy pledges.

Work closely with colleagues in the wider Audience and Development team to ensure that legacy giving is embedded in the donor development journey.

Work closely with colleagues across departments to develop innovative ways of maximising donations from visitors across all sites.

Work to agreed activity and financial targets as agreed by Trustees and Leadership Team.

Record activity on Spektrix, our fundraising and CRM database.

Enhance your personal knowledge, skills, and networks by playing an active role in the culture sector, and professional fundraising bodies.

Assistant Compliance Manager

Assistant Compliance Manager

Lagavulin and Caol Ila Visitor Centres

Permanent – Full Time

Closing date – 23rd July 2023

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Lagavulin and Caol Ila are iconic visitor centres providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

About the Role

This truly is the dream job for someone looking to join an inspirational team to harness their passion for delivering outstanding and memorable experiences for customers. This role comes with the responsibility of providing diligent and quality service to visitors and the team. You oversee day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be encouraged to run overall operations, leading by example, and prioritising time on the shop floor in order to encourage the team to deliver extraordinary service.

You will be passionate about crafting outstanding and unforgettable customer experiences in the safest and most compliant environment and reporting on the delivery of key performance indicators.

This is an integral role responsible for ensuring all Brand Home activities operate in a safe and compliant manner. You will be responsible for embedding safe systems of work and will lead the Brand Home compliance agenda with support from the central functions and the Regional Brand Home Manager. The Assistant Manager will have a major focus on compliance and will be the main onsite point of contact between the Distillery operations team and Brand Home teams, leading these relationships to build a one team culture and an effective working relationship.

As a member of the management team, you will be responsible for coaching, mentoring, and encouraging Brand Home Lead Guide and Guides and supporting with crafting focused development plans for the team.

The role holder will assist the Regional Brand Home Manager with all safety and compliance functions, facilities management, hosting external and internal auditors, contractor management, run risk agenda, liaise with the team, attend site-based compliance meeting, handling training records, and overall support the Malt Brand Home operation.

This role will require weekend, evening and on-call work, with opening and closing responsibilities.

About You

This is the perfect position for someone with experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry. You’ll be an inspirational leader and empower others to work together with a positive and enthusiastic approach and the drive to develop, support, train and encourage your team to strive for the best and ensure that you are all set up for success.

If you are a Retail/Hospitality Manager looking for an opportunity within our Brand Home, we’d love to hear from you!

With a strong understanding of leading and driving a risk compliance agenda and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within compliance operations, leading front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either passionate or have a desire to become true brand ambassadors for our whisky portfolio.

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. 

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. 

Create a future worth celebrating with us!

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