Part Time

JOB PURPOSE

To assist the Learning Manager in delivering a range of learning-based programming, including schools’ workshops, guided tours, events, family activities, educational projects. This role also includes certain front-of-house duties such as admissions, retail and café work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To deliver the learning and engagement provision at the property to a set of agreed standards, as well as assisting in developing new and existing learning programmes across ages and ability-levels.

To help develop and maintain the learning programmes and events at the property.

To proactively develop a knowledge of Burns and provide specialised tours and talks to the general public and visiting groups.

To ensure that the learning programmes on offer are relevant to potential users and are evaluated for further development in order to ensure uptake.

To help develop and maintain RBBMs social media presence.

To work closely with volunteers at the property and assist with their management.

To support the Learning Manager in ensuring the best presentation of the property and the safe and efficient provision of quality learning experiences.

To ensure Safe Systems of Work are implemented effectively within all activities undertaken and with external contractors.

To supervise future internships or any learning assistant roles.

To provide operational coordination and supervision of the admissions, membership and visitor experience in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, to ensure commercial, financial and conservation objectives are achieved.

This is a frontline post to supervise Visitor Services staff; whilst also undertaking the same admissions duties and working as part of the team to welcome visitors to the property, promote and sell Trust Membership, sell admissions tickets and control visitor entry/flow, facilitating their access and enjoyment to Culzean Castle and Country Park.

The Visitor Services Supervisor at a Trust property plays a pivotal role in ensuring that the management objectives are achieved through excellent customer service, admissions and membership sales.

As you will be working in a mostly customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Membership, admissions tickets, guidebooks). The Visitor Services Supervisor is expected to manage and contribute to the sales targets for Admissions, Memberships and Guidebooks. You will have line management responsibility for a team of four.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including answering the telephone, recording statistics, serving customers and managing the Visitor Services Assistants

Managing all aspects of the Rota’s – shift allocation, holiday cover, and any staff administration required on our people management system People XP

Working with staff to ensure that all online training modules are completed at the start of the season and undertaking Performance reviews twice yearly and identifying training/development opportunities for the Admissions VSA’s

Ensuring that hours are input into Payroll spreadsheet accurately and in a timely manner.

Working with the Visitor Services Manager and the rest of the Visitor Services Team to deliver membership targets and KPI’s

Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.

To ensure high levels of accuracy are maintained for all transactions and data recording

To actively ensure all selling opportunities are touched on through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. The estate comprises Brodie Castle – which dates from 1567 – and its policies, which include a walled garden, parkland, driveways, a formal avenue and extensive plantations. Brodie Castle is further enhanced by the impressive interiors and collections it contains. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance.

The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping and holiday-let servicing and customer care.

KEY RESPONSIBILITIES

The Key Purposes of the post will be met by ensuring all facilities and holiday lets are cleaned and presented by the highest possible standard.

General Housekeeping:

Undertaking the routine cleaning and housekeeping of domestic and display areas of the property, including but not limited to:

Vacuuming, sweeping, polishing of floors

Dusting/polishing of fittings such as panelling, stairs, and doors

Dusting/wiping of sills, skirting’s, door-frames, and window frames

Cleaning of windows

Cleaning of lavatories, sinks, staff-rooms etc

Supporting the use of the property for functions and events by:

Protecting vulnerable collections;

Assisting with functions furniture set-up and striking;

Clearing and cleaning before and after the event.

Holiday Let Accommodation (the Laird’s Wing and other holiday cottages):

Undertaking the routine servicing of let accommodation of the property, including but not limited to:

Vacuuming, sweeping, mopping, polishing of floors

Dusting of surfaces, fittings, furniture, ornaments, doors

Cleaning of windows

Changing of bed linen and towels, and making of beds

Cleaning of bathroom/toilet areas and fittings

Cleaning of (let) kitchen/scullery areas and equipment

Checking functionality of lighting, heating, TV/radio etc

Replenishing of welcome/hospitality trays, and consumables

Checking of collections and domestic inventories during changeover – specifically in the Laird’s

Thank you for your interest in the post of admissions assistant with Historic Environment Scotland, based at Stirling Castle. This is a permanent and pensionable appointment.

The post holder will be responsible for delivering the highest standards of visitor experience at Stirling Castle working across all areas within the admissions team, including car park, admissions area and outside, with delivery of information to visitors a core part of the role.

JOB PURPOSE

To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

Castle Fraser

Castle Fraser is situated in the foothills of the Grampian Mountains. Only 3 miles from the village of Kemnay the estate is set in the rolling farmland of Aberdeenshire with mixed forestry plantations nearby. The history of the Fraser family goes back to the 15th century with parts of the Castle itself date back to 1576.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Castle Fraser (as per the Trust’s Housekeeping Procedures Manual), including the following:

Maintain stock-levels of housekeeping consumables and janitorial supplies.

Routinely clean and look after the holiday accommodation and will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

changing of bed linen and towels, and making of beds

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

cleaning and providing clean laundry for each occupancy

disposal of general household waste

To be first point of contact in case of queries or questions from clients regarding the holiday property and to provide additional service or help when requested.

Assist with the administration of any repair works.

Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager

Undertake any administration required in support of housekeeping, including (but not limited to): planning regimes for routine and in-depth cleaning; stock control and ordering of recommended cleaning consumables/janitorial supplies; recording work undertaken.

Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.