Part Time

JOB PURPOSE

We are looking for an enthusiastic individual/s to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the Food & Beverage area, visitor facilities and Holiday Accommodation at Crathes, including:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Daily clean and look after the Food and Beverage area and visitor facility which will involve but is not limited to:
• vacuuming, sweeping, mopping of floors
• Cleaning of windows
• dusting of surfaces and fittings such as entry area, furniture and doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of toilet areas and fittings
• replenishing of welcome/hospitality trays, and consumables
• monitoring any loss or damage and reporting to the Visitor Services Supervisor
• Holiday Accommodation cleaning

• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.

• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.
• Regular cleaning of Holiday Accommodation to a high standard, including organization of laundry andcleaning equipment

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Sound previous housekeeping experience including cleaning and presentation of areas open to the public or let for (holiday-) rental.
• Be responsible and proactive, ensuring all day-to-day tasks are completed as instructed.
• Personal commitment to high standards of cleanliness
• Demonstrable excellent time management skills and the ability to prioritise.
• Ability to work within a team or independently to a high and safe standard.
• The ability to take the initiative and address problems or deal with tasks as they arise.
• Full UK driving licence and access to own transport.
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• Excellent interpersonal skills, with an ability to get along with a wide range of people.

Desirable
• Recognised First Aid Qualification.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Knowledge of the geographical location.

JOB PURPOSE

To provide operational coordination and supervision of visitor services (including Food & Beverage, Retail & Admissions, Holiday Accommodation) in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and with delegated responsibility for all visitor services areas and duty management is very often the “face” of the Trust to visitors and suppliers. As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the property’s local / national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising / undertaking the day-to-day operation of visitor services areas to ensure an excellent visitor experience. This includes supervision of:
 F&B (main area of focus) – food preparation and baking, menu development, costings, stock management, food safety management system, tearoom serving and seating areas.
 Retail & Admissions – ticketing & membership sales, stock management, visual merchandising.
 Holiday Accommodation – cleaning and setting up property in advance of guest arrivals, stock management, liaising with external laundry service.
 Line management of Visitor Services Assistants and supervision of Visitor Service Volunteers.
 Ensuring property social media is managed to generate interest, engagement and help drive visitor numbers.
 Health & safety and emergency procedures.
 Security and maintenance of the property.
 Duty management and oversight of the property.
 Deputising for the Visitor Services Manager on-site and off-site as required.
Responsible for day to day financial administration at the property, including:
 Ensuring completion of daily cash / till reconciliation.
 Weekly reports and reconciliation.
 Completion of banking and all cash handling processes.
Supporting the Visitor Services Manager with:
 Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other supervisors / managers across the property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall property targets.

Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to employees, volunteers and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications
 No formal educational qualification required (but see “Experience” below).
 A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge
Essential
 Significant previous experience of working in an operations role in the hospitality industry – including supervision of staff and / or responsibility for specific activities.
 Food preparation / baking in a commercial kitchen environment.
 First class customer service skills.
 Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
 Proven sales skills with the ability to achieve targets.
 The ability to think and act quickly when confronted with emergencies.
 Competent user of Microsoft Office products.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Access to own transport.

Desirable
 Food Hygiene Qualification.
 A formal qualification in Heritage Management, Hospitality, Tourism or Event Management.
 Previous event coordination / management experience.

DIMENSIONS AND SCOPE OF JOB

Finance Management
 Share responsibility for achieving property budget together with the Visitor Services Manager.
 Monitor commercial performance and adjust activities to capitalise on sales opportunities and run a cost-effective operation.
 Supervise daily till operations, reconciliations and reporting.

Tools / equipment / systems
 Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.
 EPOS tills and chip and pin machines.
 Fully equipped kitchen.
 Use of internal finance and banking systems.

Performance indicators and targets
 Weekly, monthly and annual sales and cost of sales targets.
 Food compliance standards and record-keeping.
 Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

Permanent
Part-Time 1 day (7 hours) per week (Job Share)
Salary £37,614 – £41,138 per annum pro rata
Plus generous benefits package
On site

About the role

We have an exciting opportunity to be part of our enthusiastic and dedicated Learning and Engagement team to support our family and early years programme.

If you have proven experience of developing and coordinating programmes for families with excellent communication and organisational skills, we want to hear from you.

The families and early years programme aims to connect families with art and creativity through artist-led workshops and resources to help guide family visits as well as working with partners and external organisations. Our partnership work focuses on breaking down barriers to engage with the Galleries. It includes working with organisations who provide opportunities for families experiencing disadvantage and inequality.

Ideally you will also have previous experience of working with families, ideally in galleries or museums, and have a creative and practical approach to learning and engagement programmes. You’ll work closely with the Families & Early Years Programme Coordinator and be part of a close-knit team in which mutual respect and excellent communication skills are essential.

During term time the working day must be on a Friday to deliver our Family Fridays programme.

The difference you’ll make

As the Families Learning Coordinator, you will deliver key strands of the family programme. Reporting to the Deputy Head of Learning and Engagement you will:

-Coordinate and deliver our weekly Family Friday programme during school term-time.
-Co-deliver the six-week summer family programme in July and August as well as the other holiday programmes in October, February and Easter.
-Monitor, evaluate and document the programme and resources.  
-Undertake administration relating to the post, including collating feedback, statistics, budgets, purchase orders. 

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

-Experience of delivering creative learning opportunities for families and early years including those with specific access requirements.
-Experience of welcoming and engaging with families.
-Effective communication and interpersonal skills. 
-Budget management experience.
-Effective organisational skills and ability to prioritise work. 
-Ability to work on own initiative and solve problems. 
-Willingness to work flexible hours, including weekends and holiday periods, as learning programmes require.

It would also be great if you have:

-A broad-ranging knowledge of the National Galleries of Scotland’s collections.
-Experience of working with artists.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Monday, 11 May 2026.

This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and proactive individuals to join our team this season.

Working at all 3 sites will be required on a rota basis, primarily at Tenement House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.