Part Time

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner.

Answering visitors’ queries about the site and the local area.

Proactively engaging with visitors about the site, its history, contents, offers and merchandise.

Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

On occasion conduct guided tours of Falkland Palace to the general public and visiting groups.

To maintain excellent standards of the site and personal presentation at all times

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Working in harmony with other departments; Collections Care, Gardening and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.Visitor Services/Retail/Events/Cashier duties (where applicable)

To ensure that retail merchandising is in accordance with NTS policy.

To assist in achieving site retail/membership/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and Fife Properties as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the management.

To assist with Heritage Hospitality events. This may include evening work.

To ensure good housekeeping in back of house areas.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Undertaking practical maintenance of the garden e.g. litter picking; managing trees, shrubs, herbaceous plants, annual vegetables, annual flowers for drying, and bulbs; harvesting of fruit and vegetables, assisting with plant sales, irrigating potted plants, turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.

Contributing to the management, conservation, sustainability, and development of the garden through plant propagation, cultivation, and the maintenance of appropriate plant records and labelling.

Engaging with visitors and assisting with education/interpretation activities such as introductory talks and guided walks.

Fostering positive relationships with local communities and organisations to promote the work of the Trust.

Working with volunteers, and on occasion supervising, to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities.

Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager. This includes some weekend working.

Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

The role of Duty Manager is to assist with the management and facilitation of events at Greyfriars Kirk – mainly weekday and weekend evenings. The Kirk employs Duty Managers to oversee or manage events such as rehearsals, concerts, wedding receptions, dances/ceilidhs visitor opening and recordings. For all activities associated with specific events, the Duty Manager will report to the Operations Manager.The Duty Manager is the Kirk’s first point of contact for Kirk-related matters concering events. For third party events the Kirk’s Duty Manager will liaise with the 3rd party’s event manager to ensure that the Kirk’s facilities are provided as agreed in the licencee contract.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, recording statistics, cleaning Paybox at the end of the day and ensuring the entrance is secure at the end of the day.

Working with the Visitor Services Supervisor and the rest of the Visitor Services Team to deliver membership targets and KPI’s

Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.

To ensure high levels of accuracy are maintained for all transactions and data recording

To actively ensure all selling opportunities are touched on through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

We are looking for friendly and confident individuals to join our team of tour guides. You will be expected to conduct informative and entertaining guided tours of Scottish Gas Murrayfield Stadium for members of the public and pre-arranged private tours.

Public and private stadium tours run Monday-Saturday, subject to events, so flexibility and Saturday availability are essential.

As a representative of Scottish Rugby, successful applicants will uphold our values of respect, leadership, achievement, engagement and enjoyment ensuring that all our visitors enjoy a memorable visit to Scotland’s national rugby stadium.

Do you have a passion for cleanliness, presentation and maintaining high standards? Well… this could be the perfect role for you!

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Our opportunity…

We are Glengoyne…

Since 1833, we have been making our wonderful malt whisky at the Glengoyne Distillery, nestled in a beautiful and picturesque setting just north of Glasgow. We are very proud of our multi award-winning premium whisky and our visitor experience is rated on Trip Advisor as one of Scotland’s top-rated tourist attractions! At the heart of our brand, product and experience are our people… it’s our people who make the magic happen!

As we look forward to the busy year ahead, we are currently looking for an engaging, hardworking and reliable individual to join the Glengoyne family, as a Housekeeper within our small but perfectly formed Housekeeping team.

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Who We Are Looking For…

As Housekeeper, you will be responsible for ensuring Glengoyne is maintained to the highest standards, providing our visitors with an all-round world class experience! If you are passionate about cleanliness, presentation and maintaining high standards then this could be the role for you…

We’re looking for someone who is efficient, can use their own initiative, has a positive work attitude and displays strong attention to detail. In addition, a warm and friendly personality will fit in well amongst the team.

The day to day activities will include full cleaning of the visitor centre and staff areas which will ensure the Distillery is in perfect condition ready for the arrival of our visitors. The full job profile is viewable below.

Glengoyne is located North of Glasgow on the A81 at Dumgoyne, and as a result of the remote location and required working hours, we are looking for candidates who live within a commutable distance to the Distillery and ideally have their own mode of transport. Due to the working hours and the industry we operate in, candidates must be 18 years’ old or over. In addition, candidates must be able to demonstrate that they currently have the required documents to live and work in the UK.

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What We Will Provide You…

This is a part-time, permanent job opportunity with a highly competitive hourly rate of £12.60. In addition, we offer a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

For this particular opportunity, we are looking for someone to join us on either a 12 hour basis (Friday and Saturday) or an 18 hour basis (Friday, Saturday and Sunday). In line with our business needs, it is anticipated the normal working pattern for this opportunity will be 6.30am to 12.30pm. We are therefore looking for candidates who are able to commit to these specific working days and times.

There will also be a requirement to work additional hours from time to time, providing cover for annual leave. As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who can be flexible in their approach.

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Additional Information…

Glengoyne is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Rosebank, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

***No Agency Contact***

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

An exciting opportunity has arisen at the Scottish Fisheries Museum. With the support of the Headley Trust, we are seeking to appoint a Fleet and Volunteer Co-ordinator to support our volunteering programmes and historic fishing boats.

Without our volunteers, we could not run our museum or operate our historic vessels. We want to develop volunteering throughout the Museum to ensure that existing skills are captured and passed on, to engage more young people, to make the way we operate across the organisation more diverse and inclusive, and to provide stimulating and meaningful experiences for our volunteers and our visitors.

If this role interests you, please see the full Fleet and Volunteer Co ordinator Job Description on the Scottish Fisheries Museum website for further information on the role and details of how to apply.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, catering, (including ordering, merchandising, sales targets)
• Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests.
• Overseeing and ensuring that the sale of alcohol legislation is adhered to.
• Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
• Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.
• Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events
• Duty management and oversight/maintenance of the property
• Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required
• Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
• Security of the Property.
• Health & Safety procedures, emergency procedures, and environmental procedures.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Full time & Part time roles available, Fixed Term until October 2024, Various hours and shift patterns available

KEY RESPONSIBILITIES

To always provide a consistently high standard of visitor care when:

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
• welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• To always maintain excellent standards of site and personal presentation –
• The general ongoing operational cleaning of all areas as necessary.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; housekeeping, Gardens team, Admissions, Retail, and site repair employees/contractors.

Key responsibilities include:

• Always ensuring the highest level of customer care.
• Maximising the visitor’s enjoyment and understanding of the property by presenting to them the history of Brodick, it’s collection and the people who lived there
• Communicating with, and effectively engaging with a diverse selection of visitors
• Being mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Being aware of the conservation needs of the property and its contents and minimising the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Sharing in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Sharing in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm
• Responsibility for daily guiding/educational operations within the castle.
• Ensuring all opening and closing procedures have been carried out and that all areas are properly supervised.
• Embracing all organisational training required to be taken as part of the role.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:
– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
– welcoming international visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner.
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties.
– assisting in the day to day running of a retail offer.
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times:
– the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
– ensuring site is ready to open and welcome visitors by the set opening time.
– wearing correct uniform, name badges, or PPE as required.
– reporting all instances of damage and wear and tear issues promptly to your line manager.
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.