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We are looking for a Retail Team Leader, to join us at an exciting time as we settle into our newly refurbished shop and Visitor Centre at the at the Highland Wildlife Park.
Role is permanent, part time, 30 hours per week, offering a salary of between £19,917 – £22,199 per annum.
The role
To co-ordinate the day-to-day retail operations ensuring an environment and service that provides first-class visitor experience; whilst generating sales income to exceed agreed targets in support of RZSS’ vision and mission.
Some of the things you’ll do:
Provide day-to-day supervision and co-ordination of the retail team, e.g. creating a rota, allocating tasks to retail team, open and close the shop, communicating targets and key messages, monitoring sales and service performance, dealing with any issues which may arise.
Provide accurate administrative reporting for all retail related processes and office/accounts dept e.g., cashing up, stock take, key safety, generate and deliver orders, update stock, create new stock items, adjust prices, add discounts, and run reports as required for stock analysis and for accurate stock reconciliation.
Develop and maintain a supportive and dynamic first-class sales and service culture amongst the team, focusing on delivering a 5-star sales and service experience to all visitors.
Manage, motivate, develop, and review team members, following good management practice and working within HR policy guidelines, so their performance meets or exceeds the agreed performance standards.
Collaborate with other teams (internal and external) to ensure areas are maintained and presented to the highest standards, conveying RZSS key conservation messages to enhance experience and sales
What we’re looking for:
Good achievement at Higher grade level (including English and Mathematics) or equivalent qualifications or experience.
Good understanding and use of electronic booking and cash systems
Engaging customers empathetically to link or up-sell our products.
Significant experience of team leading in a customer service environment.
Providing first class customer care and service, including dealing with customer queries.
Please see the role profile for further information on what the role involves and essential/desirable criteria.
Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.
Interested candidates are therefore encouraged to submit applications, as soon as possible.