Part Time

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

• Warmly welcome Visitors to the Castle by checking tickets and upselling Guidebooks to enhance their visit.
• Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.
• Actively promote the work of the NTS and the value of NTS membership to existing and potential members
• Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience
• Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family
• Delivery of a broad range of high-quality guided tours and talks about Culzean for the public and organised groups
• To deliver a range of engaging school workshops, for all ages and abilities
• Enhance the visitor experience through use of third person costumed interpretation, object handling conservation demonstrations (where applicable).
• Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm
• Share in the common responsibility for housekeeping duties at the beginning and end of every shift (hoovering and removal of rubbish for example)
• Other reasonable duties as required

JOB PURPOSE

We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum, including:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
• vacuuming, sweeping, mopping, polishing of floors
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of windows
• cleaning of lavatories, sinks, etc
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• checking functionality of lighting, heating, TV/radio etc
• replenishing of welcome/hospitality trays, and consumables
• changing of bed linen and towels, providing clean laundry for each occupancy
• disposal of general household waste
• monitoring any loss or damage and reporting to the Visitor Services Manager

• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.

• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Pitmedden Garden (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure Safe Systems of Work is implemented effectively within function and with external contractors.
• Deliver excellent customer.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

As a face-to-face fundraiser for the Scottish Seabird Centre, you will play a critical role as an ambassador for the charity, engaging visitors to the Centre and inspiring them to join as a member, raising vital funds for our charitable work.

Principal duties

We are looking for enthusiastic, self-motivated people who enjoy a busy work environment. You will need to be happy working to targets, enjoy conversing with others and working as part of a team. Key duties include:

• Engage visitors in and around the centre, inspiring them about our work and supporting the wider team to ensure positive experiences for all
• Sign up new members for the charity
• Capture member data accurately and comply with GDPR and data protection guidelines
• Assist the wider Scottish Seabird Centre team as required.
• Work safely, observing all Health & Safety policies and procedures.

Essential skills and experience
• An engaging and confident communicator
• A passion for Scotland’s marine environment and seabirds – we will provide opportunities to build your knowledge as part of your induction and training.
• Comfortable working independently

Desirable skills and experience
• Experience in customer facing roles
Our values

Our values underpin everything we do. We take pride in bringing these to life in all that we do. We are:
• PASSIONATE about Scotland’s coastal and marine environment.
• INSPIRE others to explore and care for Scotland’s coastal and marine environment.
• INNOVATE with the approaches we use to engage with people.
• COLLABORATE with local and national partners to convey the importance of Scotland’s marine environment.
• INFORMED about the current health of Scotland’s marine wildlife and habitats and the actions required to protect it.
• TRUSTWORTHY providing reliable information and acting with integrity and without bias.

Training: Through our induction programme you will have the opportunity to learn about the Charity and to experience some of the amazing work we do.

Performance: You will be measured against clearly defined measurable and challenging goals.

Location: The Scottish Seabird Centre in North Berwick. You might be asked to join other team members at events; transport will be provided in such cases.

Benefits:
• You will be working for a successful conservation and education charity in a stunning location.
• Pension is available.
• We have training and development opportunities for everyone.
• 20% discount in the charity’s Gift Shop and Seabird Café.
• 10% discount on the Scottish Seabird Centre boat trips.
• Free entry to the Discovery Experience, for you and family members (restrictions on numbers apply).
• Free access to a range of Scottish visitor attractions with an Association of Scottish Visitor Attractions card.

Applications: Tell us why you are keen to work with us – and when you are available – in a short cover letter of no more than one side of A4 and attach your CV. Please send both to info@seabird.org.

Closing date and Interviews: Applications for this role will be closed 12:00 21st April 2025 and interviews are likely to take place the week commencing 28th April 2025.

We look forward to hearing from you!

Part-time 3 days per week (21 hours)
Fixed Term to 06 October 2026
Salary £29,888 – £32,602 per annum pro rata (pay award pending)
Plus generous benefits package
Hybrid / flexible working

About the role

Are you passionate about storytelling and digital innovation? Do you thrive in creative environments where your ideas bring cultural collections to life? We are looking for a talented Digital Content Producer to help shape and deliver engaging, cutting-edge digital experiences that connect audiences with our museum’s incredible collection and public programs.

The Digital Content Producer plays a crucial role in developing, managing, and delivering engaging digital content that enhances public interaction with the collection and programming. You will be responsible for ensuring content resonates with diverse audiences across multiple platforms, and for upholding high standards of accuracy, creativity, and tone. You will work closely with internal teams, external contractors, designers, and content creators to deliver compelling multimedia experiences, including audio, video, and interactive digital formats.

The difference you’ll make

Your main responsibilities will include:

– Overseeing the production of content and managing external content creators, in-line with content and audience strategies.
– Writing briefs and procuring suppliers for the delivery of original content according to schedules and content calendars.
– Maintaining best practices for publishing across platforms, implementing editorial guidelines, and ensuring accuracy, usability, and a consistent voice
– Creating audience-focused content (written format and multi-media) to be published across channels and in-gallery.
– Scheduling and optimising content according to channel and internal guidelines / best-practice.
– Liaising with colleagues, artists and relevant stakeholders on the development of different content types.
– Undertaking research for the development of content relevant to audience, while meeting organization’s strategic aims.
– Assisting with the development of standards, operational practices and quality control associated collection content for NGS digital media systems and rights management.
– Liaising with external content suppliers, rights-holders and key stakeholders for large-scale digital projects.
– Providing ongoing administrative support including budget administration.
– Supervising volunteers and trainees as projects require.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Working knowledge of Adobe Creative Suite and video editing software.
– Proven expertise in researching and developing content for diverse digital platforms.
– In-depth understanding of media production workflows and dependencies.
– Skilled in proofreading, web writing, and multimedia content creation.
– Understanding of digital storytelling techniques to create immersive, engaging, and meaningful narratives tailored to diverse audiences.
– Experienced in asset management and CMS administration
– Excellent written and editorial skills with ability to write and present interesting, clear and accurate information for audiences
– Good organisational and time management skills
– Ability to plan and work on own initiative

It would also be great if you have:

– Educated to degree level, or equivalent in Digital Media, or equivalent qualification and practical experience
– Working knowledge of Adobe Creative Suite and video editing software.
– Passion for Scottish art, culture and heritage.
– Copyright and licensing procedures and negotiation requirements.
– Knowledge of best practices in design thinking, information architecture and user experience.
– Familiar with commitments relating to equality, diversity and inclusion.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for completed applications is 12 noon on Tuesday, 01 April 2025.

Please note that interviews are likely to be held week commencing 14 April 2025.

To maximise our visitors’ enjoyment of the Trimontium Museum and events with excellent standards of service and ensuring that the site is safe and secure.
Specifically, to ensure the smooth and safe operations in Museum, shop, walks and events activities making the museum a positive and enjoyable place to visit and volunteer.

Key General Responsibilities

To provide a consistently high standard of visitor and volunteer care at all times
• Supporting volunteers in welcoming visitors to the site and processing their admission/retail purchase in a friendly, efficient and knowledgeable manner;
• Answering visitors’ queries about the site, facilities and the local area, in person and in answer to email and phone enquiries;
• Supporting volunteers in welcoming visitors with special needs / impairments and making any appropriate amendments to the visitor experience;
• Assisting all volunteers to take part in a positive and rewarding experience, giving guidance and support as appropriate to their needs;
• Assist the Volunteer & Visitor Manager in maintaining monthly rota, finding additional volunteers or staff as required.
To maintain excellent standards of site and personal presentation at all times
• Support volunteers during opening and closing routines;
• To ensure good housekeeping of Reception, Gallery, toilets and staff room;
• To ensure that retail merchandising is presented to current 5 star Visit Scotland standards.
Health & Safety and Financial Responsibilities
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate;
• To ensure site meets with Health and Safety legislation in liaison with your department manager;
• Undertake any other duties and responsibilities as required by the Trust, commensurate with the grade of the post.
• The post holder will be expected to work occasional evenings and weekends.

Candidate Specific Responsibilities

• To maintain and update membership records, create membership packs and send out as required
• To assist in gathering gift aid evidence for processing
• To provide support in the development of promotional materials and opportunities
• To support organisation and provision of events and group visits
• To assist in the communication to volunteers about activitiesv
• To assist in maintaining volunteer records

Candidate will be expected to work 14 hours per week (2 days). Days worked can be flexible but will include weekend working on a rota basis