Part Time

JOB PURPOSE

We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum & Crathes, including:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
• vacuuming, sweeping, mopping, polishing of floors
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of windows
• cleaning of lavatories, sinks, etc
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• checking functionality of lighting, heating, TV/radio etc
• replenishing of welcome/hospitality trays, and consumables
• changing of bed linen and towels, providing clean laundry for each occupancy
• disposal of general household waste
• monitoring any loss or damage and reporting to the Visitor Services Manager

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, Newton Flight Academy, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Science Communicator to deliver science engagement for our audiences across all 3 floors of our Science Galleries supporting our weekend operations. Our Science Galleries are home to a wide range of interactive exhibits, and are a fun and active environment full of creativity, curiosity, and learning.

A key aspect of this role is to engage visitors, making them feel safe and welcome, and to communicate scientific concepts accurately, asking questions related to exhibits, provoking discussion, explaining scientific concepts, and making links to visitors’ everyday experiences whilst providing 5-star customer service.

You will be motivated to inspire and challenge others with science, have a passion for learning, and experience of working with the public, children and community groups. You will have excellent interpersonal and communication skills and enjoy working with people, and you will be inspired by our mission and share our company values. This contract is to cover our busy weekend periods and therefore you will also be available to work Saturdays and Sundays.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

https://www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Helping conservation clean to strict rules and procedures.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team.

• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work”

Do you have a passion for cleanliness, presentation and maintaining high standards?…

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Setting the Scene…

The revival of the Rosebank Distillery, located in the heart of Falkirk, is well and truly underway and we’re very proud of the results.

Once revered by whisky connoisseurs the world over as the ‘King of the Lowlands’, we (Ian Macleod Distillers) were thrilled to acquire the Rosebank site and brand back in 2017, following its previous closure in 1993. Promising to breathe new life into the Distillery and honour it’s unique production technique, we have put significant investment into reviving the Distillery to its former glory.

In the summer of 2023, we were delighted that our Production team were able to gain access to the Distillery, and for the first time in 30 years’, the stills were fired up and we were producing Rosebank again – a very special moment for us indeed!

With the final construction work and the finishing touches in our Brand Home (visitor attraction) now nearing completion, we have our sights set on our next major milestone… opening the doors and welcoming visitors into this iconic Distillery from Summer 2024 – a very exciting time for both us and the local community in Falkirk!

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Our Opportunity…

As we continue our final preparations for the full site opening this summer, we are now looking to expand our Housekeeping team with the addition of c. 6 Housekeepers, who will join us at this very exciting time in our journey!

We are very proud of the work we have done to revive Rosebank and are committed to providing exceptional visitor experiences. Our Housekeeping team play a vital role in this by ensuring our Distillery is immaculately clean and well presented at all times.

If you are someone who is passionate about cleanliness, presentation and maintaining high standards, then this could be the perfect role for you…

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Who We Are Looking For…

Our ideal candidate would be someone who is efficient, can use their own initiative whilst also working as part of a team to achieve common goals, has a positive work attitude, displays strong attention to detail and dedication. In addition, a warm and friendly personality will fit in well amongst the team.

We are looking for candidates who can be flexible in their availability and live within a commutable distance to the distillery. We are open 7-days per week meaning weekend cover is required, however, it is our intention to rotate our Housekeeping team to provide fairness whilst covering our operational requirements. At present, we anticipate our Housekeepers will be scheduled 6.30am-12.30pm to ensure the distillery is clean and ready to welcome visitors for the day ahead. As working shifts will be dependent on the needs of the business, hours may fluctuate in line with consumer demand, so we are therefore looking for individuals who can be flexible in their approach.

In terms of the day to day role activities, our Housekeeping team are responsible for maintaining the cleanliness and presentation across our site including our visitor and production areas, retail shop, tasting rooms, meeting rooms, back office areas and kitchens, as well as staff and visitor toilet facilities – given Rosebank is an impressive and large scale site this is no mean feat!

Previous experience in a similar role to ours would be beneficial but not essential as full training will be provided. Candidates must however be over 18 due to the nature of our industry and have existing proof of eligibility to live and work in the UK.

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What We Will Provide You…

With a highly competitive hourly rate of £12.60, we offer successful candidates a permanent job opportunity and a generous benefits package. Our Housekeeping roles are offered on an annualised hours contract meaning you will receive a guaranteed monthly income.

We currently have up to 6 positions available and we are willing to consider contracts based on an average of either 12, 18, 24, or 30 hours per week. For candidates invited to interview, your individual preferences will be discussed further at interview, however, in line with our current anticipated business needs, we are looking for candidates who can commit to a 6.30am-12.30pm working day. From time to time, there may be a requirement to work additional hours, for example, to cover annual leave.

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Additional Information…

Rosebank is part of Ian Macleod Distillers, an entrepreneurial, family owned whisky and spirits business who own other premium and luxury brands such as Edinburgh Gin, Glengoyne, Tamdhu, Smokehead, to name but a few… ‘Crafting Spirits With Passion’ is what we do best!

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Next Steps…

If this sounds like the perfect role for you, then we’d love to hear from…

Please note, this is an open application window therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Ian Macleod Distillers (IMD) are proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. In our individual IMD way, we endeavour to follow best practice to help shape our commitment to wider social responsibility and industry standards. We are advocates of promoting responsible selling and consumption of alcohol.

**No Agency Contact**

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

JOB PURPOSE

To provide operational coordination and supervision of retail, visitor services, and events at the Bachelors Club, in line with the Trust’s policies, priorities, performance standards and targets. Contribute to the enjoyment of the property by visitors and members, ensuring commercial, financial, and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and, is very often the “face” of the Trust to visitors and suppliers. As such, they directly influences public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Responsible for a wide variety of duties in connection with the presentation, operation, cleanliness, and maintenance of the property.
• Cash handling, reconciliation and carrying out banking duties.
• Maintain the highest standards of customer and visitor service ensuring all visitors enjoy their visit to the property and will recommend it to others.
• Achieving financial targets in respect of admissions, retail, and membership sales
• Responsible for the stocking of the shop, sales, and stock management in conjunction with the Retail Supervisor at RBBM.
• Work closely with other managers across the Burns portfolio to deliver a programme of visitor events which increase visitor numbers, drive additional spend and support overall property targets.
• Promoting and encouraging visitors to complete visitor surveys at the property or gathering contact details for survey at a later date.
• Responsibilities also involve maintaining the security of the property and its contents, keeping the building clean and functional, following best practice at all times, and maintaining its 3 star VisitScotland, and Bronze Green Tourism award rating.
• Sharing in the common responsibility of implementing the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• To increase membership of the National Trust for Scotland.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
 No formal qualifications required.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the estate/property in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.
 Provide a positive visitor experience to the estate by assisting with housekeeping, carparking, fire patrols, property checks, tours, events and onsite activities when required.
 By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid;
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.

To maintain excellent standards of site and personal presentation at all times
 To assist with the general ongoing operational servicing and delivery of visitor facilities across all areas of the property, including our car parks, public toilets, public rooms and spaces, holiday accommodation and other outlying visitor facilities throughout the property.
 Ensuring the property is clear of debris, rubbish etc and that signage is befitting of a Trust property.
 Ensuring the property is ready to accept and welcome visitors by the set operational times.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Participate in a duty rota to ensure that visitor’s needs out with normal working hours are supported.

Other duties (where applicable)
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To work flexibly across departments and sites as needed.

Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.