Part Time

Storyteller

Join our passionate team as a Storyteller at The Real Mary Kings Close.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Storyteller to join our team. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver exceptional guest engagement across the attraction and work as a team to provide guests with a friendly welcome.

Using a mix of expert knowledge and humour you would be hosting, creating and delivering a memorable experience for every guest. You should have experience of performing to and engaging with an audience, working with the public and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

We are passionate about our attraction and are looking for the right people to help us drive our business forward in a competitive marketplace. In return, we offer:

· Flexible working options with a variety of shifts patterns

· Mental health first aiders on site as well as access to 24/7 Employee assistance program

· Free breakfast club

· Wellness committee – monthly wellness events for team

· Continued training for personal development

· ASVA passes

· Matching the Real Living Wage Foundation

· Discounts in retail and café offering

· Plus more…

Contract: 8 – 24 hours per week available. Fixed Term (May 2024 -September 2024) Contract. Weekends & Bank Holidays included. You must be available at weekends, early mornings, late nights and bank holidays

Salary: Starting rate of £11.44 per hour which can increase to £12.00 per hour following training completion.

A full Job Description can be downloaded from our website.

If you wish to apply we ask that along with your CV and cover letter please include a 30 second video telling us about yourself and why you want to work with us.

If you do not hear from us within 2 weeks of the closing date, then unfortunately, on this occasion, you will not have been selected for an interview – but we wish you well in your future career.

The closing date for this post is Sunday 28th April 2024.

Need more inspiration to apply? Here’s what our current team think about working here. In our October 2023 survey: 100% of team feel their manager supports their development.

We look forward to receiving your application!

GLA11756 – Museums Project Assistant (Intercultural Youth Group) – (Fixed-Term), (Part-Time)

Glasgow Life is looking for a Museums Project Assistant (Glasgow Museums Intercultural Youth Group) to join us on a 17.5 hours per week (part time), fixed term contract for a period up to June 2026. As Museums Project Assistant you will be joining our in-demand Learning department. You will be part of a dedicated team which supports education and lifelong learning in our museums.
More about our Museums teams
As a Museums Project Assistant you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Museums Project Assistant, you’ll be an integral part of the team by supporting Glasgow Museums’ new Intercultural Youth Group. You will be working with the learning and curatorial teams across Glasgow Museums, assisting with events, and engaging with participants, visitors and volunteers. You will be reporting to GoMA’s Learning and Access Curator and working alongside an established team. The post is City wide and will work across different venues as required but you will mostly be located at the Gallery of Modern Art.
The candidate
If you’re interested in joining us as a Museums Project Assistant you’ll need:
• ICT literacy and ability to use Microsoft Office packages Word and Excel
• Demonstrable interest in supporting ethnically diverse young people’s influence within community or cultural settings and in representation of ethnically diverse communities in museums and galleries.
• Good interpersonal and communication skills, in person, written and by telephone.
• Experience in working with or advocating for Glasgow’s ethnically diverse communities, or lived experience within the community.
• Commitment to undertake a work-based SVQ Level 3 qualification to reflect skills learned during the contract.

You can read the full person specification for this role under the ‘Job Attachments’ section.
Our Gallery of Modern Art has great links to public transport.
This role is working 2.5 days/week, with a mix of week and weekend working.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 28 April 2024 and interviews are provisionally scheduled for the week beginning the 6th May 2024.
For Fixed Term Roles – If offer is made to internal employee (Glasgow Life or Council Family), at the end of the temporary period, eligible employees, if agreed will have a right to return to a role at their substantive grade within the council family.

Benefits at Glasgow Life
• A holiday allowance of 30 days plus 6.5 public holidays (for full-time roles). This will rise to 35 days after 5 years
• Membership of the Local Government Pension Scheme – which pays 19.3% in employer contributions
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• Flexible retirement
• Family-friendly policies
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply.

Visitor Services Assistant – Food and Beverage

Dun.

House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering and customer service.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.
• Assisting in visitor operations when required (such as manning the shop desk).

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include frequent weekend working.

Financial Responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Visitor Services Assistant – Food and Beverage

We are looking for enthusiastic, motivated and talented customer focused individuals to join our catering team at Drum Castle, helping to make our properties the best possible places to visit and work.

Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. We’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –

• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

Financial responsibilities –

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation

Health and safety –

• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

Visitor Services Assistant

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at Drum Castle.
Drum Castle is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Visitor Services Assistant

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at House of the Binns including, but not limited to:
 To provide excellent customer service.
 To take guided tours around the house and estate.
 To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
 To greet all visitors and provide refreshments as appropriate.
 To be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.
 To assist in organisation and safe running of events.
 To handle cash accurately and processing sales across all platforms
 To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
 To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximize sales of admission tickets, membership and donations.
 Cash reconciliation duties including end of day and administration tasks.
 To take responsibility for your own development and learning.
 Taking booking enquiries and process appropriately.
 To follow the property’s quality standards including wearing of uniform.
 To ensure the health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Repair and Maintenance Assistant

Salary Range: £23,500 – £24,500 (pro rata) Contract: Fixed term 18-month, annualised hours (Part time – 24 hours a week; 3-day week, days to be determined)

Dundee Science Centre is looking for a proactive, forward-thinking individual who enjoys a challenge as well as working as part of an ambitious team.

The post holder will be hands on, ensuring all exhibits on the exhibition floor are fully functioning. You will be accountable for the operation, maintenance, repair, development and fabrication of Dundee Science Centre electronic, mechanical and electro-mechanical exhibits and equipment. The role requires manual handling and physical activity daily.

You will support the Facilities & Safety Procedures Lead to ensure all health and safety aspects are adhered to.

Main duties will include performing routine maintenance tasks such as cleaning, repairing, and replacing components to keep exhibitions operational, troubleshoot and address facility-related issues, such as plumbing, electrical and security systems, manage inventory of supplies and equipment necessary for facility maintenance and exhibition upkeep, provide technical support and training to staff members on operating and troubleshooting exhibition components as well as assisting the team with the transferring of equipment to and from outreach venues by driving the DSC van, to name a few.

You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

We are looking for someone with a positive, resourceful, and confident nature with the ability to work independently and play a key role across the organisation.

Hours of work will be flexible depending on the availability of the individual; weekend and evening work will be required.

Visitor Experience Modern Apprentice

Visitor Experience Modern Apprentice – Part time | 35 hours
Salary: £24,454 (Pro rata based on FTE of 37 hours) (£12.66 per hour)
Hours: 35 hours per week | Five days across Seven
Location: Edinburgh (Chambers Street)
Duration: 12 Months Fixed term

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

We are looking for enthusiastic and passionate individuals to join our Visitor Experience team.

Benefits of joining us as our Visitor Experience Modern Apprentice:

Annually alongside your salary, National Museums Scotland contributes £7,084 towards you being a member of the Civil Service Pension Scheme
Generous Annual leave (28.5 days – rising to 33.5) as well as an additional 8 days public holidays (Pro-rata)
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
A range of wellbeing benefits including Employee Assistance Programme 24/7
Exclusive discounts on both local and national High Street and online retailers
Work towards your SCQ Level 2 in Customer Services
Access to all the above and more from day one of employment.
About the Visitor Experience Modern Apprentice role:

You are the first person our visitors will see, and we want to make the right impression. Make no mistake, this is a customer service driven role. You will be working front of house, meeting and greeting visitors and helping them have a great experience. From promoting our public programmes and events to providing information and knowledge on our various collections and stories, every day is a new opportunity for us to lead the way in exceptional customer service!

The position of Visitor Experience Modern Apprentice is an opportunity to carry out the role of a Visitor Experience Assistant whilst also undertaking a qualification in Customer Service alongside it.

As a Visitor Experience Modern Apprentice at National Museums Scotland you will:

Be proactive, approachable and visitor focussed in being ready to offer assistance, directions and exceptional customer service to our visitors
Promote and support a broad range of public programmes, exhibitions and events
Develop and maintain an appropriate level of knowledge of the Museum’s collections, displays, objects and stories, and activities.
Work towards your Customer Service qualification through online training, development and assessment.
Skills and experience you will learn in our Visitor Experience Modern Apprentice role:

SVQ Level 2 in Customer Services
Effective communication skills
Working with others
Problem solving
Information and Communications Technology
Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please note that to comply with funding criteria, candidates must be aged 18 – 23.

Deadline for applications is 21st April 2024 at midnight

The selection day is likely to take place on 1st May 2024

The roles would start from approximately 15th May 2024

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

Seasonal Steward

Your role of Steward at Historic Environment Scotland will be a fixed term position, running from May until August 2024 initially.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Bute and Port Glasgow through the season.

You will have the opportunity to work at:

Rothesay Castle: unique among Scottish castles for both its early date and unusual circular plan. It’s also famous for its close links with the Stewarts – both while they were hereditary high stewards and, from 1371, a royal dynasty. To this day, the heir to the throne still has the title Duke of Rothesay.

Glasgow & Strathclyde is a vibrant area of Scotland, encompassing 21 sites from Dunbartonshire to Ayrshire, including Glasgow and Lanarkshire. Our team works across a wide range of sites including castles, cathedrals, and gasworks. As a steward, you are key to enhancing the experience of our visitors by engaging with them about all aspects of our unique sites.

Seasonal Steward

Your role of Steward at Historic Environment Scotland will be a fixed term position, with an expected start date in May, until the end of September.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Glasgow & Strathclyde during the season.

Dumbarton Castle:
You will have the opportunity to work at Dumbarton Castle, a stronghold that stood at the heart of an ancient kingdom covering the area now known as Strathclyde. Set high upon a volcanic rock in the Firth of Clyde, the castle was a royal refuge.

Glasgow & Strathclyde is a vibrant area of Scotland, encompassing 21 sites from Dunbartonshire to Ayrshire, including Glasgow and Lanarkshire. Our team works across a wide range of sites including castles, cathedrals, and gasworks. As a steward, you are key to enhancing the experience of our visitors by engaging with them about all aspects of our unique sites. Glasgow Cathedral welcomes upwards of 400,000 visitors per year, and hosts a mix of secular and religious events throughout the year

Catering Assistant – Casual

Contract Type: Casual
Hourly Rate: £16 for evening/weekend working, £12 per hour for all other hours
Work Location: Various OnFife venues
Job Reference No: ON000487

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

Requirements
We are looking for flexible team members for casual catering and bar assistant roles for our venues in the Fife area. The roles will include regular weekend and evening work.
You can view the full job description on our current vacancies page on our website.

The Individual
This is the perfect opportunity for you if you have drive, passion and are interested in developing your catering, bar and hospitality skills and knowledge in a variety of catering venues. You should enjoy working with the general public, providing excellent customer service naturally. You will have similar experience in a catering / bar environment and the ability to assist with food preparation, production of both alcohol and non alcohol beverages and service of products. In return we offer a fantastic package which includes unsociable working enhancement payments and a competitive hourly rate. Over 18s only due to the preparation and service of alcohol. Own transport would be beneficial.

How to Apply
When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to hr.fct@onfife.com. We are unable to consider your application without a covering letter. If you would like to apply under the disability confident scheme, please specify this when applying.

Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Magical Potter Tour Guides

We are looking for Actors & Actresses to deliver our Magical Potter Walking Tours in Edinburgh’s Old Town.

A flair for drama interspersed with humour is essential along with clear spoken English. Knowledge of the Wizarding World and/or Mandarin/Cantonese speaking is an advantage but not essential.

Superb pay rate, £40 per 1.5 hour tour + TIPS. Costume accessories provided.

Tours run Fridays, Saturdays & Sunday afternoons currently so must be available for weekends, public holidays and the Edinburgh Festival Fringe 2024.

Please email in your acting & academic/professional CVs along with current headshots and references to ian@auldreekietours.com.

We trade all year round and we are a 4 star Visit Scotland Attraction as well as rated 4+ stars on Tripadvisor, Google and Get Your Guide.

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