Part Time

HR Assistant – Colleague Experience

Permanent, Part-time 30 hours per week
Salary £24,171 per annum pro-rata (pay award pending)
Plus generous benefits package
Hybrid / flexible working
Starting January 2024

About the role

We have an amazing opportunity if you are interested in working in HR. We’re looking for an HR Assistant to support us in delivering an engaging colleague experience ensuring National Galleries of Scotland is a great place to work for all.

If you thrive working in a team and are looking for your first step into an HR role, we would love to hear from you.

Whilst you may not already have generalist HR experience, perhaps you have an administrative background or an HR qualification. A positive attitude, self-motivation, and a willingness to learn new skills are more important than experience. However, you must be a people person with great organisational skills and a keen eye for detail.

In HR we have a strong team culture where you would be welcomed and supported. We have a friendly and professional working environment where continuous improvement is encouraged.

The difference you’ll make

As the HR Assistant you will provide admin support to the HR team including management of the team mailbox and supporting our employee relations and sickness absence processes. Reporting to the HR Consultant your responsibilities will include but not be limited to:

Effective management of the HR team mailbox. You will be asked to respond in a professional and timely manner to varied internal colleague and external stakeholder enquires. Using your judgement to escalate more complex requests across the HR team.

Providing support for our employee relations processes including supporting managers, arranging meetings, taking minutes, and issuing correspondence.

Admin support including correspondence, system entry and paperwork issue for a variety of colleague lifecycle processes including:

Colleague background compliance checks

Sickness absence

Flexible working requests

Working closely and flexibly with HR colleagues as requested.

Who we’re looking for?

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Excellent knowledge of Microsoft Office products, including MS Teams.

Team player with ability to work collaboratively.

First class communication skills both written and verbal.

Strong organisational skills and great attention to detail.

Ability to review and interpret information from a range of sources to effectively respond to queries. 

Ability to show diplomacy and tact whilst being discreet and maintaining confidentiality.

Flexible and adaptable to change.

It would also be great if you have:

A Human Resource Management Degree or equivalent experience / CIPD Qualified.

Experience of taking minutes.

What’s on offer for you

Our colleagues will tell you great things about working here. We aim to ensure the National Galleries of Scotland is a great place to work, where our people thrive in a culture where we are trusted, empowered, and engaged to achieve our true potential. We offer a range of benefits to promote healthy working lifestyles for all our colleagues. Details specific to this role are:

Hours
30 hours per week excluding breaks. Hours will normally be 4 days per week across Monday to Friday from 08.30 a.m. to 5.00 p.m. with a one-hour unpaid lunch break each day. However, days and hours worked can be discussed at interview stage.

Holidays
When you first join, you’ll get 25 days annual leave per year plus 11.5 public and privilege holidays pro-rata depending on hours. After 5 years your annual leave will increase to 30 days.

Where you’ll be based

You will be based at Modern Two, 73 Belford Road, Edinburgh, EH4 3DS. Although in the heart of Edinburgh free car parking is available on site.

Pension
We are a Civil Service Pension employer. You get to choose if you want a defined benefit or stakeholder pension. The benefits of joining the scheme include generous employer contributions to your future pension, life assurance, and options to increase your pension. If you join the alpha Civil Service pension scheme our contribution will be 27.1% for this role.

Other benefits

Family friendly working policies, free or discounted entry to various visitor attractions, staff discount at our shops and cafés, Cycle to Work Scheme, wellbeing support and services including our Employee Assistance Programme.

Box Office Assistant – Casual

Contract Type: Casual
Hourly Rate: £14.53 for evenings after 8pm and weekends, £10.90 per hour for all other hours
Location: Carnegie Hall, Dunfermline
Job Reference: ON000451

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Role
We are looking for flexible team members for Box Office Assistant roles to join our team at Carnegie Hall. The roles will include regular weekend and evening working along with providing cover as needed across our venues throughout Fife.

You’ll be part of the frontline team delivering a high level of customer service for our box office. As part of the box office team, the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service.

The full job description can be found on our current vacancies page on our website.

About You
You’ll have experience of working in a busy front facing customer service environment dealing directly with the public. Cash handling and reconciliation procedures form an essential part of the role, so you’ll ideally have experience of this too. Excellent customer service skills and the ability to engage with a diverse range of customers are a must for this exciting front facing role!

As a large part of the role will be computer based you’ll have the ability to operate a variety of software packages, and it goes without saying you’ll need excellent numeracy, literacy and communication skills, along with excellent administration skills.

How to Apply
If you would like to find out more information about this role before applying, you can contact Tony Stevens, Venue Manager. Contact details are available on our current vacancies page on our website.

When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to HR.FCT@onfife.com. We are unable to consider your application without a covering letter.

Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Catering Assistant – Casual

Contract Type: Casual
Hourly Rate: £14.53 for evening/weekend working, £10.90 per hour for all other hours
Work Location: Various OnFife venues
Job Reference No: ON000450

Requirements
We are looking for flexible team members for casual catering and bar assistant roles for our venues in the Fife area. The roles will include regular weekend and evening work.

You can view the full job description on our current vacancies page on our website.

The Individual
This is the perfect opportunity for you if you have drive, passion and are interested in developing your catering, bar and hospitality skills and knowledge in a variety of catering venues. You should enjoy working with the general public, providing excellent customer service naturally. You will have similar experience in a catering / bar environment and the ability to assist with food preparation, production of both alcohol and non alcohol beverages and service of products. In return we offer a fantastic package which includes unsociable working enhancement payments, pension package and a competitive hourly rate. Over 18 only due to the preparation and service of alcohol. Own transport would be beneficial.

How to Apply
When you’re ready to apply, please email an up to date CV along with a covering letter explaining how you meet the person specification to hr.fct@onfife.com. We are unable to consider your application without a covering letter.

Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Cultural Services Assistant

Contract Type: Permanent
Grade: FC04
Salary: £21,681 – £23,952 pro-rata
Hours: 12 hours per week – Friday 10.30am – 5pm (6 hours); Saturday 9.30am – 4pm (6 hours)
Location: Dunfermline Carnegie Library & Galleries
Job Reference: ON000449

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities.  If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Cultural Services Assistant to join our team within Dunfermline Carnegie Library and Galleries. The post is for 12 hours and is on a permanent contract basis. Your days of working will flex to meet the business needs, and this may include some weekend and evening working.

You’ll work as part of a team to provide a friendly, efficient, and effective first point of contact for OnFife customers and visitors within the Venue. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full job spec on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. We want you to have a flexible attitude and a willingness to learn.
Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.

How to Apply

If you would like to find out more information about this role before applying, please contact Tina Beatson, Venue Supervisor for an informal chat. Contact details can be found on our current vacancies page on our website to arrange this.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at HR.FCT@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 26th October 2023.

Interviews will take place on Thursday 2nd November 2023 at Dunfermline Carnegie Library & Galleries.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Services Assistant (Permanent 16 & 20 hour roles)

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

Visitor Services Assistant (Fixed Term)

KEY PURPOSE

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies

Retail/Catering/Events/Cashier duties

Invasive Non-native Species Ranger

Purpose of the role – how it adds value.

To contribute to the management of Brodick Country Park & Goatfell, in line with the Trust’s objectives for conservation, access and enjoyment, and meeting health and safety and other policies and standards. To help deliver targets of invasive species control through stem injection and herbicide spraying in semi natural woodlands within Brodick Country Park and conifer removal and treatment on the Goatfell Property.

Key Responsibilities:

To undertake practical invasive non-native species control from within Brodick Country Park and Goatfell.

To assist with practical countryside and property management where applicable.

To supervise volunteers undertaking practical conservation tasks.

Work within the property’s ‘Safe System of Work’ (the system for managing Health & Safety).

Catering Assistant

The role

Providing a first-class customer service and consistently high-quality food service experience to all visitors at Highland Wildlife Park (HWP) and by providing information and assistance and ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
Ensure work areas are maintained to the highest health, safety and hygiene standards
Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately
Assisting with the smooth running of the kitchen production areas
Assisting with basic food preparations
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Food Safety and Hygiene (level 2 certification) or willingness to obtain? Valid driving license (tours & presentations only)
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to provide information, upsell products and deal with queries.
Providing first class customer care and service, including dealing with customer queries.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

HALO Facilitator, Marketing & Administration Support Officer

Reporting to the Volunteer and Visitor Experience Manager, the Marketing and Administration Support officer will support the marketing activities of the Trimontium Trust as well as diverse administrative and organisational activities. This will involve working closely with the rest of the staff, particularly with Trimontium’s marketing coordinator in addition to the Volunteer and Visitor Experience Manager. The Marketing and Administration Support Officer will be expected to liaise with the travel industry, to engage with marketing outlets for the heritage sector (print and digital), support the development of marketing plans, campaigns and initiatives, have optimal digital skills and be able to engage and work with a variety of volunteers in an inclusive and supportive manner.

This role will particularly support the HALO lab and HALO programmes through targeted marketing campaigns, administration duties, aiding in facilitating HALO offerings and supporting volunteers.

Tour Guides

Celtic Football Club is currently seeking Tour Guides on a on a permanent basis, to work flexibly as and when required to join the Visitor Centre at Celtic Park.

Reporting to the Head Tour Guide, our Tour Guides work to deliver the highest standard of stadium tour experience for our guests. They are tasked with representing the Football Club in a professional and friendly manner at all times, and are required to interact well with all of our guests – both locals and tourists alike. Tour Guides also assist with some of the logistics of our daily operations, including the set-up and breakdown of the tour route (both daily and pre/post match).

KEY ACCOUNTABILITIES
To perform stadium tours to a high standard, representing Celtic Football Club in the best possible manner and interacting positively with our guests.
To adapt well to any changes which may present themselves, such as areas of the tour route potentially being closed due to other activity ongoing at the stadium.
To continually add to their individual knowledge base, both with regards to Celtic Football Club and the sport as a whole. This will include familiarising themselves with any changes to the contents of our display cabinets prior to speaking to the public about them.
To help with the daily set-up/breakdown of the tour route, as well as full pre/post match setup/breakdowns of our operations. This will also include other logistical aspects as required.
To ensure continual vigilance regarding the Health and Safety of their tour groups. Likewise, any concerns relating to Health and Safety must be identified, appropriately dealt with and flagged to the correct departments.
Proactive awareness of good Safeguarding practices.
To assist with any other needs of the business, as required.
SKILLS AND EXPERIENCE REQUIRED
Essential

Strong knowledge of the history of Celtic Football Club and Scottish football.
Previous experience working with the public.
Administration skills.
Desirable

Strong grasp of literacy and numeracy; foreign language skills.
Previous experience of public speaking.
Previous experience working within the tourism and/or hospitality sectors.
Strong knowledge of wider football and sport.
ADDITIONAL REQUIREMENTS
The successful candidate must be able to work flexible hours, including weekends, as required. You must also be able to work match days at home (pre-match, if required) and when Celtic are playing at away or neutral venues.

Botanics Trading Company Ltd – Weekend Sales Assistant (Sunday)

The Royal Botanic Garden Edinburgh (RBGE) is a 5-star visitor attraction in the heart of Edinburgh and one of the world’s leading botanic gardens. The Botanics Trading Company Ltd is looking to recruit a Weekend Sales Assistant (Sunday) to join our Botanics Shop team based in the John Hope Gateway.

Applicants must be able to demonstrate excellent customer service skills, have experience of working in a fast-paced retail environment, be friendly and outgoing, have good attention to detail and the ability to work as part of a team. Plant knowledge is desirable.

To apply please email recruitment@rbge.org.uk with:

your CV
a covering letter outlining the skills, knowledge and experience you’d bring to the post
a completed equal opportunities questionnaire, available from our website

Closing date: 17:00 GMT on Monday 30 October 2023

Interview date: TBC

If you haven’t heard from us within 2 weeks of the closing date, please assume your application hasn’t been successful on this occasion. No recruitment agencies please.

Visitor Experience Leader

Contract: Fixed term 18-month, annualised hours
(Part time 30 hours; 4 days per week)

Dundee Science Centre is currently looking for an experienced and motivated individual to join our team to fulfil the pivotal role of Visitor Experience Leader in a part time capacity.

As part of a team of 4 you will lead and co-ordinate the day-to-day visitor operations within Dundee Science Centre and across 3rd party sites to ensure an environment that is engaging, secure and provides an excellent visitor experience. You will champion visitor engagement and ensure all visitors have an enjoyable, safe, and inspiring experience. You will be a key holder and perform Duty Manager functions, on a rota basis.

As Visitor Experience Leader, you will be responsible for planning and organising work, dealing with visitor enquiries, problem solving, inducting new staff into the organisation, banking, carrying out first aid and procurement and managing the operational team on a daily basis.

We are looking for someone with the relevant knowledge and operational experience, with a proven track record of successfully leading and inspiring a team and who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.

Weekend and evening work will be required, to apply for the post, please submit your CV and a covering letter, outlining why you think this is the role for you!

« Previous Page

HR Assistant – Colleague Experience

Box Office Assistant – Casual

Catering Assistant – Casual

Cultural Services Assistant

Visitor Services Assistant (Permanent 16 & 20 hour roles)

Visitor Services Assistant (Fixed Term)

Invasive Non-native Species Ranger

Catering Assistant

HALO Facilitator, Marketing & Administration Support Officer

Tour Guides

Botanics Trading Company Ltd – Weekend Sales Assistant (Sunday)

Visitor Experience Leader

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