Part Time

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Fyvie Castle (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

Deliver Tennent’s brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.

Ensure compliance with site Health & Safety rules and ensure tour groups’ safety throughout tour delivery.

Operating the booking system to take and update reservations for the brewery tours and events.

Responding to email enquiries.

Taking payments, cash handling and daily income reconciliation.

Support the promotion of the Tennent’s Visitor Centre including representation at external events.

Hosting groups within our corporate meetings and events space.

Pouring drinks and ensuring bar operations are delivered efficiently within the
Tennent’s Visitor Centre and Molendinar bars.

Answering incoming phone calls, restocking, and looking after the shop.

Welcoming visitors to the centre.

Prepare and run different Spirit and Beer masterclasses.

To drive average Trip Advisor ratings to = 4.5*-5* by instilling high standards of customer service.

Any other duties as reasonably required.

Skills & Experience

Previous bar experience is essential.
Second language in, Italian or German or French is desirable.

First class customer service experience and previous experience in service industry.

Self-motivated, pro-active, and willing to take responsibility for all TVC operations.

Confident, personable, and comfortable speaking in front of groups.

IT skills and experience in using booking systems, social media applications and email.

We are seeking a part-time Visitor Services Assistant to enhance our ground-breaking museum. Reporting to the Visitor Services Supervisor the primary duties and responsibilities will include:

Opening and closing the museum
Supervising the museum, maintaining the safety and security of visitors, volunteers, and the collection
Welcoming visitors, taking money, and issuing tickets
Handling cash
– Issuing tickets to visitors

– Cashing up at the end of day

– Transferring monies to Finance Department

– Selling books, posters, and other stock

Recording the number of visitors
Recording shop sales and keeping stock of shop items
Daily front of house housekeeping, i.e. Leaflet replenishment and wiping cases.
Answering or taking enquiries to pass on to volunteers and staff

Experience/Qualifications/Key Skills
The post requires experience of using standard systems (MS Word, Excel, and Outlook) as well as previous experience of cash handling. You will have good organisation, verbal and written skills and a knowledge of/interest in the history of surgery and medicine is desirable. A good level of education with at least credit level Standard Grade English or equivalent is required.

Please note that we do not accept CV’s and agencies need not apply.

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
 Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitors’ queries about the site, education facilities and the local area.
 Providing information about the site, its history, contents, offers and merchandise.
 Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required.
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial responsibilities
 To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties
 To ensure good housekeeping of catering kitchens, serveries and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/catering/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor’s enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and sites as needed.
 To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.
 To assist with Heritage Hospitality events. Staff may be asked to work through into the night hours.
Health and Safety
 To ensure site meets with Health and Safety legislation in liaison with your department manager.
 To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills.
 Demonstrable experience in a catering-based role, delivering impeccable customer care and food safety standards.
 Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
 Experience in EPOS style till operation.
 Excellent cash handling skills.
 Excellent “front of house” persona – warm, welcoming, patient, understanding.
 Excellent selling skills – adaptable to customer type and product.
 Demonstrable excellent time management skills and the ability to prioritise.
 Flexible, helpful outlook to customers and colleagues.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
 Living the values of the National Trust for Scotland and encourage colleagues to do the same:
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
 Experience in storytelling and a passion for Scottish heritage and history

Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. People are at the heart of Buccleuch, in particular, colleagues, tenants, customers and visitors. Our commercial enterprises, including leisure & hospitality, agriculture, forestry, energy, rural estates and commercial property, provide approximately 500 jobs in local communities.

We are seeking a professional individual to provide House Security cover, primarily from Friday evening to Monday morning, but also full-time holiday cover for the House Security Supervisor throughout the year. The successful candidate will work and live in the boundaries of the beautiful and historic Bowhill Estate.

This is a hands-on role with a wide range of responsibilities. As well as being responsible for security matters, you will carry out general maintenance, support contractors/colleagues and provide assistance to the Family when they are in residence. You should have experience in a security environment and an awareness of fire, security & CCTV systems and be comfortable with manual handling. Candidates should have proven customer service skills, the highest levels of discretion and be able to work independently.

• Does your employment record demonstrate your reliability & trustworthiness?
• Do you have proven security experience and practical maintenance skills?
• Are you professional with a hands-on, flexible approach to work?

Due to the nature of the role and being regularly on-call, a flat in the Courtyard is provided (in addition to salary). Ideally, candidates will hold a SIA, CCTV licence and first aid certification.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 18th September.

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