Part Time

JOB PURPOSE
The collections and interiors held by the National Trust for Scotland are historically significant and an intrinsic part of the visitor experience at many properties and for many members.
The VSS Collections RBBM is an exciting new role and the post-holder will be responsible for ensuring the highest standards of collections care, preventive conservation, documentation, access and engagement for the collections, archives & historic interiors across the cluster. Working as part of a multi-disciplinary team, they will ensure the properties remain well presented, well cared for, well protected, well documented, engaging and relevant for the benefit and enjoyment of everyone.
The RBBM cluster includes the Robert Burns Birthplace Museum & extended site, Bachelors Club and Souter Johnnies Cottage, although there will be opportunities to travel beyond this cluster on occasion for development and to support and assist other staff across the Trust.
The role will be based at RBBM, with some travel to the cluster properties as required; some flexible home working will be considered.
KEY RESPONSIBILITIES
• Conduct cluster-wide Integrated Pest Management checks; monitor & maintain the Environmental Monitoring & Control Systems; create, manage & develop Housekeeping Plans, conduct collections handling training and install and improve collections protection; proactively action reported recommendations for treatments and improvements.
• Work closely with the Regional Conservator to improve and develop the collections care and preventive conservation practices & processes across the cluster, assist in remedial conservation planning and conduct conservation cleaning as required; improve storage and access of collections & archives.
• Assist the Regional Conservator in property wide projects, supervise contractors/crew on site, ensure the collections and interiors remain protected & cared for during building, filming and other events that impact on the collections as required.
• Assist with the recruitment, training, and coordination of relevant property staff across the cluster to plan, deliver, maintain and conduct the conservation cleaning and care of the collections, the museum galleries, cases, collections stores and historic interiors to a high standard.
• Use of Trust systems to monitor the condition, security and location of the collections and interiors across the cluster ensuring any damage, deterioration or threats to the collections are promptly reported and mitigated; assist with object loans, acquisitions, and disposals; administration of collection enquires.
• Work closely with the relevant property staff across the cluster to achieve the collections objectives ensuring clear channels of communications are maintained at all times.
• Work closely with the Regional Curator to assist with the research, access, exhibition, presentation, and interpretation of collections and interiors; facilitate & supervise external research and access requests/visits.
• Work closely with the Collections Management Staff, to ensure that the Trust’s object movement and location procedures are maintained, updated and adhered to, so that location inventory information remains accurate.

KEY PURPOSE
To ensure that the garden and related policies of Brodick Castle Garden and Estate are managed and maintained as a nationally-recognized garden of outstanding historical and horticultural importance; contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Brodick Castle team will be heavily involved in the development plans of the garden and wider designed landscape, with future projects aimed at creating gardens of international significance. Hence this post will be vital to realize this ambition of the gardens as a top visitor attraction. This post is likely to include frequent work in the woodland garden.

CONTEXT
The garden comprises a listed walled garden containing an impressive collection of tender plants that may be grown due to the effect of the Gulf Stream. It also features a large woodland garden containing a world class collection of Rhododendrons and plants from temperate regions of the world.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
2. Fostering positive relationships with local communities and organisations and promote the work of the Trust.
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Demonstrating self motivation, organizing, planning, and prioritizing and good time management;
5. Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Head Gardener.
6. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individual to join our team at Fyvie Castle
Situated in the heart of Aberdeenshire, Fyvie Castle is a popular visitor attraction for tourists and locals alike.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

JOB PURPOSE
To maximise visitor enjoyment through the presentation of an appropriate selection of verified facts and anecdotes relating to the property’s history/design/contents/function; uphold excellence in visitor care; promote the value of the work of the Trust including membership; and assist with the general health, safety, and security of the property. Please note that the job involves a high level of physical activity in the form of periods of standing, walking and being stationed outside.
Some flexibility will be required as to when hours are worked and regular weekend working will be expected.
Extra hours may have to be carried out to cover for the holiday periods.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Work closely with other VSA’s across the Property to ensure the security and integrity of the buildings and its objects are maintained.
• Proactively engage with all visitors to support overall property targets.
• Observe the Palace visitors journey as much as is reasonable possible to ensure that all visitors are having a positive experience.
• Visually examine all aspects of the visitor journey to inspect for any risk to visitors and staff/volunteers.
• Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
• Assist the visitor services team with visitor management and interpretation, including participating in the guided walk programme.
• Keep up to date with the on-line learning programmes available on the NTS learning portal.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
 No formal educational qualifications required – full training will be given.
 Demonstrable working experience dealing with a wide range of people – preferably in a public situation
 Demonstrable experience in guiding or presentation skills.
 Ability to think and act quickly when confronted with emergencies
 Personal commitment to high standards of customer care
 Excellent verbal communication skill.
 Excellent interpersonal skills, with proven experience of dealing effectively with a diverse range of people
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
 Enthusiasm for Scottish heritage.
 Able to demonstrate a flexible approach to work.
 Demonstrable experience of working equally well on own initiative and within a team environment.

Hours available: 16:00 – 20:00, 16:30 – 20:30, 17:00 – 21:00 or to suit the individual
Duration: Permanent
Pay: £11.50 per hour

Want to join a friendly, flexible team?

Key responsibilities will include:

– Ensuring that the Britannia tour route and visitor centre are cleaned to a high standard and maintained throughout your shift
– Safe use and storage of all equipment and chemicals required to maintain the cleanliness of the tour route and visitor centre
– Assisting with any other duties, as required by the Housekeeping Team Leaders and Visitor Experience Managers

The ideal candidate will be committed to delivering high standards in Housekeeping, have a friendly, can-do attitude and a desire to help and assist staff and visitors alike. No professional cleaning experience required, as full training will be provided.

Why work for us:

– 10% employer pension contribution (no employee contribution)
– Flexible hours
– Competitive rate of pay
– Life Assurance
– Complimentary tickets
– Staff discount in the Britannia Gift Shop, Royal Deck Tearoom and The Lighthouse Restaurant & Bar aboard Fingal
– Free car parking

How to Apply:

Please send your CV, or an email, and tell us a bit about yourself and why you are interested in joining us to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Closing date: 31st August 2023

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Dovecot Studios is recruiting casual staff to provide support to the Front of House and Events teams, acting as the first point of contact for customers and visitors. We are looking for people who can work flexibly, with usual hours being between 9am-6pm Monday-Saturday. Dovecot Studios is open to the public on Sundays throughout August as well as being open for events and private hire in the evening.

The post holder will be responsible for providing customer service, and high quality support to the Commercial and Events teams, on events and hospitality, commercial activities and building and facilities management. The role will include invigilating exhibitions, selling tickets, working in the retail outlet, working at events and ensuring the building is presentable and accessible for visitors at all times.

Dovecot Studios is a landmark centre for contemporary art, craft and design built around the international Dovecot Tapestry Studio. Housed in a converted Victorian baths building in the heart of Edinburgh, Dovecot programmes, commissions and produces exhibitions and events for audiences and clients who share a passion for making and the creative arts.

Experience working in an arts venue is desirable but not essential.

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

We are looking for an experienced Cleaner to help ensure we deliver a consistently clean and welcoming environment to our visitors.

• Do you have high professional standards?
• Can you demonstrate a ‘can-do’ approach to work?
• Are you a team player with good communication skills?

Hours of work will be 5pm to 8pm on a four days on, four days off basis.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

Closing date for applications is 24 July.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at Holmwood House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at Holmwood House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

• You will deliver 30 min guided tours of the property to visitors, understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.

JOB PURPOSE
To provide a high standard of housekeeping and guest welcome at Brodie Castle including all holiday lets, office spaces, campsite and public facilities.
To maintain oversight of cleaning standards in relation to the above places by you and your team.
The Holiday Let and Housekeeping Supervisor is responsible for ensuring all health and safety compliance requirements and documentation are fulfilled across all Brodie holiday lets.
To manage, lead and support a small team of housekeeping assistants.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Holiday Lets
• Monitoring of overall standards of cleaning and housekeeping carried out by you and your team.
• Monitor and report any maintenance issues with the maintenance team and ensure appropriate action is taken.
• Establish a cleaning schedule for all holidays lets as required.
• Ensuring linen etc. is bagged ready for delivery to the laundry and carrying out regular laundry duties on the premises.
• Welcoming guests in accordance with the standards required by The National Trust For Scotland.
• Take responsibility for troubleshooting issues that may arise during a guests stay during office hours and out of hours on a shared rota basis.
• Carry out regular inventory checks.
• Work with Property Administrator on managing bookings accordingly and associated liaison with other Trust staff and departments.
• Work closely with the central NTS Holidays Team to maintain brand standard.
• Monitoring and maintaining stocks of all consumables including cleaning products.