Part Time

National Museums Scotland is one of the leading museum groups in Europe. With one of the largest and most diverse collections in the world, we are responsible for the acquisition, preservation and display of a substantial part of Scotland’s cultural, historic and national heritage.

We are looking for an enthusiastic, passionate, honest, service-driven individual to join our team.

Working front of house you will meet and greet visitors and assist them so that they have a great visitor experience. You will also sell tickets and retail goods.

Previous experience of delivering high quality service to others is essential but just as important to us is your confident and visitor focused disposition. You will be moving around the museum a lot, sometimes working outside and in areas exposed to the elements.

This role will be working on a part time basis of 17.5 hours per week. The post holder will work 5 days over 7 on a rotational basis. A sample rota can be found at the end of this document for your information. Please clearly outlined in your supporting statement if you wish to be considered for a permanent, or fixed term position.

There may be additional roles available with more hours, all on days over 7 rotational basis, please state on your application if you would be interested in additional hours or not. You are provided with a job description and person specification for further detail about the post. To apply visit www.nms.ac.uk.

The closing date for completed applications is 17 April 2023 at midnight. Please state reference number NMS23/13.

It is anticipated that the selection event will take place via video call between the 26th of April and the 5th of May.

For us, hiring the right person for the right job is everything to us. We want to encourage you to apply if you think the this is the role for you!

If you would like to apply we would advise that you read through the full recruitment pack for this role and apply directly via our website linked below.

Please see website for the full job specification and recruitment pack and the application form.

Please note that CVs are not considered as part of applications and will not be forwarded to the shortlisting process.

Find out more about National Museums Scotland and our range of employee benefits.

National Museums Scotland is committed to being an Equal Opportunities Employer.

Working front of house you will meet and greet visitors and assist them so that they have a great visitor experience. You will also sell tickets and retail goods.

Previous experience of delivering high quality service to others is essential but just as important to us is your confident and visitor focused disposition. You will be moving around the museum a lot, sometimes working outside and in areas exposed to the elements.

There are currently two permanent seasonal positions available. The working hours for these positions are 5 days (5 x 5 hours (25 hours)) per week (10:40-16:20 with 40 minutes lunch) between April and October each year on a rota that includes weekends. There may be the opportunity to work part-time between November and March but this is not guaranteed.

If you have any queries regarding this post, email us on applications@nms.ac.uk, stating the reference NMS22/5. If you wish to visit site please contact us on 0131 247 4238.

Prospective candidates are asked to note that this post is based at our National Museum of Flight site at East Fortune, East Lothian.

It is anticipated that the selection events will take place on Thursday 21 April 2022.

Please note that CVs are not considered as part of applications and will not be forwarded to the shortlisting process.

National Museums Scotland is committed to being an Equal Opportunities Employer.

Contract Type: Casual
Salary: £10.90 per hour (enhanced rates payable for unsocial hours)
Locations: Various
Job Reference: ON000415

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

The Roles
We have an exciting opportunity to join our Theatre Crew team within our venues throughout Fife.

As this is a casual role, your days and hours of working will flex to meet the business needs, and this will include weekend and evening work within our venues throughout Fife.

You will be part of the team providing all technical and manual services and facilities for all activities within OnFife theatre venues. You will provide technical coverage as appropriate, contribute to the efficient and effective delivery of events and assist other venue staff where required.

The full job description can be found on our current vacancies page on our website..

About You
Previous technical experience would be advantageous as coverage would be required as and when needed. You will be a valuable part of the efficient and effective delivery of events within OnFife. You will be a team player who is energetic, enthusiastic and have a positive and flexible ‘can do’ attitude.

How to Apply
To apply, please email an up to date CV along with a covering letter and a completed Equal Opportunity Monitoring Form to HR.FCT@onfife.com. An application pack can be downloaded from our current vacancies page on our website.

There is no closing date for this role. Applications will be assessed regularly and interviews conducted as required.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Contract: Fixed term 18-month, annualised hours, part time contracts available – 24 hour per week.
Typical working patterns consist of: (Mon, Tues, Sat) then (Wed, Thurs, Fri)

Dundee Science Centre is currently looking for 2 experienced and motivated individuals to join our team to fulfil the integral role of Visitor Experience Assistant (Reception) in a part time capacity.

You will be the face of Dundee Science Centre – based at reception you will welcome, visitors, colleagues, partners, and stakeholders with a welcoming and bubbly attitude. Your main duties will be to oversee and provide an excellent visitor experience at our admissions desk and Gift Shop ensuring best practice in approach and delivery. You will respond to visitor queries and requests via phone, email, website, and social media outlets. You will assist with the processing of all birthday party, schools, and community bookings as and when required. You will be able to create social media content and support with scheduling across all aspects of DSC’s services, programmes and products utilising all related digital systems.

You will carry out all administration tasks as required across all departments as well as carry out procurement and stocktakes as required.
This is a public facing role and as such you will work across the Services department with a proactive hands-on approach to 5-star operational delivery. You will work closely with all members of both our Services and STEM delivery teams, implementing and adhering to Dundee Science Centre’s policies and procedures to ensure the smooth and effective running of the visitor attraction.
You will be an advocate for Inclusion & Diversity, supporting the development of DSC’s culture of inclusion for our team and visitors.

We are looking for someone with relevant knowledge and operational experience, with a proven track record of delivering excellent customer service and who wants to work in a fast-paced environment and make a difference to society by supporting the work we do at Dundee Science Centre.

You will work flexibly within the Dundee Science Centre team; hours of work to be discussed, flexible working will be considered, and weekend and evening work will be required.

To apply for the post, please submit your CV and a covering letter, clearly indicating your suitability for the role. Applications should be sent to:

Email: recruitment@dundeesciencecentre.org.uk

Interviews taking place on 24th April 2023; no alternative dates are available.

Salary £21,055 per annum (£10.90 per hour) (Band 8)
Working from a choice of 2 days, 3 days, 4 days, or 5 days per week
Fixed Term (to 31/08/23)
Plus generous benefits package

ABOUT THE ROLE

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people. 

If you have proven experience working in a public facing role within a front-line, retail, sales, customer services or entertainment environment using excellent customer service and communication skills, we want to hear from you.

Working across the Galleries at each of the building’s entrances, and on the Switchboard, the Visitor Assistant is responsible for providing an excellent welcome and leaving experience for our visitors. You will provide outstanding service and information, answer queries, and will actively sign-up new Friends, encourage donations, sell tickets and other products.  

You must be available to start with us as soon as possible on this fixed term contract which is to 31 August 2023.

THE DIFFERENCE YOU’LL MAKE

Our Vision

National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our art, people and our buildings and ensuring an inclusive welcome for all.

Our Mission

National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. The department has three key areas of responsibility:

Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.

Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.

Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience and making the most of their visit. Reporting to Supervisors and Duty Managers you will:

Provide welcoming and engaging conversations with our visitors at the entrances, on the phone and via email giving advice and answering queries

Actively promote our Friends scheme and convert visitors into Members.

Drive satisfied visitors to make donations to our boxes situated at the entrance/exit to the Galleries.

Sell tickets and other products.

Seek out all NGS related content gaining knowledge to act as an ambassador about our galleries, our collection and exhibitions, events, our shops and cafes and other activities.

Communicate with colleagues across departments to gather information to answer visitor enquiries.

Share knowledge and expertise with team members to improve understanding across the department.

Accurately collect all customer data in line with GPDR and NGS guidelines.

Follow departmental cash handling procedures performing accurate reconciliations.

Help Security and Visitor Services colleagues as required.

WHO WE ARE LOOKING FOR

In answering our quick questions tell us more about you, how you meet the requirements, and what you will bring to the role. This will be your opportunity to stand out as well as tell us what you are looking for from us. To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Outstanding interpersonal skills enabling you to engage with people to provide information and deliver sales 

Previous experience of working within a front-line, retail, sales, customer services or entertainment environment 

Be a strong communicator in person, in writing and over the telephone  

Competent at using office systems such as Office 365  

Have the resilience to positively respond to challenges and prioritise operational demands 

Work well in a busy environment with strong organisational skills 

Accurate with figures and experience of cash handling and other methods of payment 

Enjoy working as part of a team and with the public 

Flexible approach to the job and be able and willing to work weekends, evenings and any required overtime. 

Desirable 

Knowledge of Gaelic and/or other languages is desirable but not essential. 

Knowledge and appreciation of art 

JOB PURPOSE
To maximise visitor enjoyment by providing an efficient and accurate service, and high standards in housekeeping based on the needs of the property.

FYVIE CASTLE
Fyvie Castle is a popular visitor attraction for tourists and locals alike.

KEY RESPONSIBILITIES & ACCOUNTABILITIES
The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Fyvie Castle (as per the Trust’s Housekeeping Procedures Manual), including the following:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation and will involve but is not limited to:
o vacuuming, sweeping, mopping, polishing of floors
o dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
o dusting/wiping of sills, skirtings, door, and window frames
o cleaning of windows
o cleaning of lavatories, sinks, etc
o changing of bed linen and towels, and making of beds
o cleaning of bathroom/toilet areas and fittings
o cleaning of kitchen areas and equipment
o checking functionality of lighting, heating, TV/radio etc
o replenishing of welcome/hospitality trays, and consumables
o cleaning and providing clean laundry for each occupancy
o disposal of general household waste

• Monitor the condition of furniture – reporting any loss or damage to the Visitor Services Manager
• Ensure COVID 19 Guidelines and Safe Systems of Work is implemented effectively within function and with external contractors.
• Deliver excellent customer.
• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and keeping a record of the checks.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

Essential:
• Sound previous housekeeping experience including:
o cleaning and presentation of areas open to the public or let for (holiday-) rental
o stocking/ordering housekeeping/janitorial supplies
• Personal commitment to high standards of cleanliness
• Reliable with a flexible approach to working schedule, i.e. requirement to work weekends
• Personal commitment to excellence in customer care
• Attentive to detail with an eye for presentation and finish
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• This is a physical job, which will normally include use of vacuum cleaners and other cleaning tools and products as well as lifting and carrying objects.
• UK driving licence.

Desirable
• Knowledge of the geographical location.

Fixed Term – 12 hours (till December 2023)
Variable weekly hour’s available which will include regular weekend duties and possible occasional evening working.