Seasonal

What we do? At Drumlanrig Castle, visitors are spoiled for choice. They can admire our magnificent Pink Palace, marvel at the stunning Victorian Gardens, take a guided tour, enjoy the woodland adventureTour G playground, delight in the outdoors on our walks and bike trails and treat themselves to tasty refreshments in our tearoom or Larchwood Cabin Café.

The role? Hosting Castle tours, you will immerse visitors in the rich history of Drumlanrig Castle, sharing engaging stories about the Castle’s unique past. Taking the lead in ensuring the safety of tour groups, you will answer queries confidently and play a key role in creating unforgettable experiences for our visitors. This is a seasonal role working from April to August, with variable hours mainly to be worked over the weekends.

The person? As a natural storyteller with a keen interest in Scottish history and an understanding of art, you will demonstrate a passion for sharing knowledge and the ability to talk to people from all walks of life. Flexibility to work weekends and varied hours is required. Access to your own transport is essential since the Castle is not accessible by public transport.

Why work for us? This is a unique opportunity to work within the stunning surroundings of Drumlanrig Castle. You will gain new knowledge in a friendly, supportive environment with people who share your passion for creating memorable experiences for our visitors.

How to apply? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 28 January.

Please view our privacy policy at https://blht.org/privacy/.

The Buccleuch Living Heritage Trust Registered Charity No.SC014915. Registered in Scotland Company No.SC377083.
Registered Office 58 Morrison Street, Edinburgh, EH3 8BP.

OI PEASANTS! WE’RE RECRUITING ACTORS…

Fancy a job that’ll send shivers down your spine? The Edinburgh Dungeon is on the hunt for theatrical talent to join our twisted cast and help bring Edinburgh’s gruesome past back to life. This is not your average gig – this is a 75-minute interactive tour through some of the city’s most delightfully disturbing history!

You could find yourself playing a bloodthirsty Judge, the dastardly Torturer, a member of Sawney Bean’s family (yes, we’re still talking about that lot), the ‘Foul Clenger’, or even Mary Queen of Scots herself, because why not? Each character has a script, but you’ll need to bring a bit of flair and improv to really make them your own. Oh, and did we mention you’ll be controlling some proper spooktacular special effects while you’re at it?

Performances are regular – every 8 to 10 minutes during peak times, so stamina is key. You’ll be performing in tight, mysterious spaces (because, well, it’s a dungeon). And yes, flexibility is essential, this role involves evenings, weekends, and even some late-night shenanigans for our special ‘Dungeon Lates’ events.

Qualifications & Experience
– A background in performance and character acting (formal training a plus, but not essential if you’ve got the talent).
– Strong characterisation skills that would make a statue shudder.
– A voice that commands attention (bonus points for a convincing Scottish accent, but if you can nail it, we’ll be impressed).
– Quick script learner with a knack for taking direction.
– An improv master who can react to our guests and keep their cool in the midst of chaos.
– Stamina – because you’ll need to keep your energy up as you perform multiple shows, without letting the quality drop.

Benefits
Alongside the opportunity to inflict your unique personality on guests from across the nation, you’ll also receive:

– Monthly Bonus based on customer satisfaction
– 25% discount in our retail shops and restaurants
– 40% off LEGO online
– Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
– Employee pricing up to 55% off cinema tickets

The cell doors are open and ready to welcome you…

Thank you for your interest in the post of Retail Assistant with Historic Environment Scotland, based at Stirling Castle. This is a permanent and pensionable appointment.

You will be responsible for delivering the highest standards of visitor experience across all areas of Stirling Castle, working within the retail gift shops, with proactive selling of retail products to visitors a core part of the role through visitor engagement.

Your role of Retail Assistant is a Part Year Permanent contract for 36 weeks up until 7th January 2026. The likely start date for this role is 1st May 2025

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get a unique view into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world through proactive selling of retail products. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle during the summer season.

Role Responsibilities

Be the first point of contact for all visitors to the Tennents Visitors Centre.

Operating the booking system to take and update reservations for the brewery tours and events.

Responding to email enquiries and updating social media content daily.

Taking payments, cash handling and daily income reconciliation.

Support all TVC daily operations ensuring a high level of customer experience and operational excellence.

Stock ordering including, but not limited to: kegs, bottles, cellar gas, merchandise, snacks, cleaning materials and consumables, ensuring supply of stock as required for all operations including brewery tours, events, etc.

Ensure compliance with site Health & Safety rules and ensure highs standards of health, safety and hygiene for customers, staff.

Support the promotion of the Tennent’s Visitor Centre including representation at external events.

Update website content and external promotional websites for tours, events, etc.
Hosting groups within the Visitors Centre.

Serving drinks and ensuring bar operations are delivered efficiently within the Tennent’s Visitor Centre and Molendinar bars.

Answering incoming phone calls, supervising the shop and welcoming visitors.

To drive average Trip Advisor ratings to = 4.5*-5* by delivering high standards of customer service.

Ensuring that all checklists required are completed accurately and actioned.

To ensure that customer complaints, reviews and feedback are handled correctly and to the customers satisfaction, escalating to Visitor Centre Manager when required.
Any other duties as reasonably required.

Skills & Experience

Previous receptionist experience desirable but not essential as full training will be provided.

Strong communication skills.

Problem solving skills.

Experience of stock management and replenishment for retail operations desirable.

First class customer service experience and previous experience in service industry.

Confident, personable and engaging when speaking in front of groups.

IT skills and experience in using booking systems, social media applications, email and other IT resources.

Reference No.: CHLH/2412/09

We are now looking for new members of our seasonal team to work across the museum in 2025. If you enjoy history & heritage, meeting people and providing outstanding customer service then this could be the job for you!

Located in the Cairngorms National Park, the Highland Folk Museum attracts thousands of visitors from across the world every year to experience life in the Highlands from the 1700s to the 1950s. We have over 35 historical buildings onsite to explore and discover how people in the Highlands lived, worked, went to school, and enjoyed their leisure time.

We are looking for people to join our teams in the following areas: Visitor Experience, Cafe, Historical Interpretation, Croft & Stockworker, General Site and Cleaning from the 12th of March to the 26th of October, working on a flexible rota basis.

Training starts from the 12th March and the Museum opens on 4 April 2025. We can offer a variety of shift patterns and / or flexible hours and applicants are able to work across multiple posts if desired.

Open Day: Come along and meet the team at the Highland Folk Museum if you’d like to learn more about us and the roles we’re hiring for. We are holding two open sessions at our office building on Friday the 10th of January between 11am – 1pm, and 4pm – 6pm.

If you would like more information on the roles we’re hiring for, please go to the link below to see job specifications and how to apply.

KEY RESPONSIBILITIES

• Provide excellent customer service to all who choose to visit.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Lead tours of the Castle and Grounds which tell the stories of the past, present and future of Brodie Castle.
• Help manage car park arrivals, process payments and give site orientation
• Work with the Visitor Services Managers and property staff to deliver targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• Actively drive-up selling opportunities through strong product knowledge and an excellent customer service with a strong focus on membership and retail.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Brodie Castle teams.
• Develop a working knowledge of the history of the site and being able to relate that to products.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome visitors at all our key touch points, from their arrival in our car park and entrance area, to making purchases in our café and shop, exploring our unique reconstruction of a 300-year-old turf house or enjoying the info hub, cinema and exhibition.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.

• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership products and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badge and PPE, as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Provide a consistently high standard of customer service

• Welcome customers and offer an exceptional visitor experience at our key touch points, from arriving in our car park and coach park, to climbing up the Monument and enjoying our exhibition, or making purchases in our café and shop.
• Provide a responsive, friendly and efficient service, tailored to the needs of both individual visitors and tour groups.
• Develop a thorough understanding of the place you work, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions.
• Follow guidelines to ensure retail or catering displays remain enticing throughout the day and help with stock replenishment to ensure product availability.
• Work flexibly and in harmony with your colleagues across departments, supporting each other to make best use of team resources, especially at busy times.
• Seek visitor feedback and share your own ideas to develop and improve our offer, service and operations.
• Help gather photos / videos for social media to promote our activities and encourage visits.
• Assist with the set-up, stewarding and break-down of functions and events.

Generate the income that enables us to look after special places

• Be aware of the team’s targets for generating income and aim to achieve and exceed them.
• Actively upsell our café, shop and membership offer and services with excellent product knowledge, tailored to customer preferences.
• Be responsible for accurate and secure till operation and sales processing, supporting the reconciliation of end-of-day takings.

Maintain excellent standards of site and personal presentation and safety

• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Take pride in the presentation of our buildings and surrounding landscape, maintaining high standards throughout by helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance needs promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.

Thank you for your interest in the post of Steward with Historic Environment Scotland, based at Glasgow Cathedral. This is a permanent and pensionable appointment.

You will be responsible for delivering the highest standards of visitor experience working across all areas, including in the shop, admissions areas and outside, with delivery of information to visitors as a core part of the role.