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Seasonal

Retail Assistant Fixed Term

November – March 2024
Part-time, 16 Hours (12.00-16.00)
Salary £22,845 per annum pro rata (Band8)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art and sculpture trails to relaxing cafes, stylish shops, and a varied events programme, our four amazing Galleries based in the heart of Edinburgh have plenty to inspire people.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

The difference you’ll make

In all that you do, you’ll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

Contributing to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

Ensuring the security of NGS cash, stock, equipment, and property within the shop/ticketing area.

Maintaining the standards of merchandising, display and housekeeping required.

Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

Proven experience of working within a retail or customer services environment.

Knowledge of visual merchandising.

Previous cash handling experience.

Ability to deal positively and effectively with customer enquiries.

Good interpersonal / communication skills and a helpful manner.

Experience of using administrative procedures relevant to a shop environment.

Good numeracy skills with high standards of accuracy and attention to detail.

Ability to plan and prioritise tasks.

 

Seasonal Brand Home Host

Winter seasonal role – must be available to work over Christmas and New Year (NB we are closed Christmas Day and Boxing Day). You will be working in the distillery bar, reception and shop, and be supporting the wider Brand Home team with experience set up and clear down.

Hosts are responsible for providing a world class service to guests at Holyrood Distillery. Working within our on-site bar, shop and reception; actively promoting and selling our brand, products, and experiences as well as assisting with the setting up and clearing down of tours and experiences.

They will have responsibility for processing tour bookings, the sale and up-sale of spirit and shop products, tastings, pouring and presenting drinks, and maintaining stock and presentation standards across all areas of the Brand Home.

Must be a genuine people person, able to build quick rapport. Calm when under pressure, with the confidence and ability to respond to unexpected situations professionally, and to seek advice and support when required.

Please see the attached Job Description for more information

Visitor Services Assistant – Engagement

JOB PURPOSE

As a front-line member of the Engagement team your job is give an amazing welcome and tell the stories of the Culloden Cluster sites. This includes Abertarff House, Hugh Miller’s Cottage and Culloden Battlefield. You will be working in the gallery delivering handling workshops, delivering daily tours in the peak season, costumed presentations and facilitating school and military programmes as well as supporting in other departments.

This role is key to the visitor experience; your role is to put smiles on faces and ensure our visitors have an amazing visit.

Santa’s Elves

We are gearing up for the festive season and want to hear from cheery individuals who can meet and greet visitors to our enchanting Christmas Grotto.

• Are you upbeat and confident, with the ability to make our visitors feel comfortable?
• Can you demonstrate the maturity required to care for the wellbeing of our younger visitors and make their experience truly magical?
• Do you have experience of providing excellent customer service?

This is a seasonal position from 24th November to 24th December and weekend working is essential. Hours of work will vary with shifts usually starting around 9am and ending at 6pm.

Interested? Please email your CV and covering letter to the recruitment team at recruitment@buccleuch.com.

The closing date for applications is 14 November.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Events Assistant

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo’s winter event in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. The Events Assistant will cover a variety of posts relating to the Winter Village event, from processing sales in the market, helping with the grotto and overseeing the skating rink.

The posts are zero-hour contracts with scope for part-time and full-time hours. The role is for 6 weeks from 27 November 2023 – 7 January 2024.

Some of the things you’ll do:

Events customer service:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times.
Act as a point of contact for visitors at the event and escalate any feedback to the event duty manager.
Engage with visitors and process transactions (ticketing, retail, skate hire).
Operate admissions systems efficiently and effectively to both sell and upsell products.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Respond to unexpected situations in a professional manner and seek advice and support from line/event duty manager when required.
Occasionally provide assistance in other operational areas (including for example wider events and experiences at the zoo).
Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.
Events safety:

Ensure the event area is maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
Ensure visitors are adhering to rules relating to health and safety.
General and Compliance:

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements
Engage with the RZSS appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development
Perform other reasonable duties and/or projects as directed by your Manager
What we’re looking for:

Individuals passionate about events and customer service
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience and event activities.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Interviews will take place on Tuesday 24 October 2023

Halloween Visitor Services Assistants (Seasonal)

This October we have a host of spooktacular Halloween happenings taking place at Dalkeith Country Park from the Curiously Creepy Pumpkin Patch to Spooky Storytelling.

We want to hear from enthusiastic and energetic individuals to help us deliver our programme of events and activities. You will enjoy getting creative, keeping our young visitors engaged with storytelling and range of spooky activities!

• Are you friendly with a professional approach to work?
• Can you demonstrate excellent interpersonal skills and the ability to interact confidently with a wide range of people?
• Do you have strong customer service skills and understanding of the individual needs of our visitors?

Hours of work will vary and will include weekends. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? To apply, please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date is 9 October.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Tour Guide

Join our team as a Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…

Contract: Zero Hour Fixed Term Contract Available (1st October – 5th November ) Inclusive of Weekdays, Weekends & Evening work .

We ask that all candidates have availability to work weekends and late nights.

Salary: £10.52 per hour

A full Job Description can be downloaded from our website.

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our April 2023 engagement survey): 87% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Please note that the closing date for this role is the 1st of October 2023 and interviews will be scheduled on Tuesday 26th September or Friday 29th September 2023 .

Halloween Visitor Services Assistants (Seasonal)

This October we have a host of spooktacular Halloween happenings taking place at Dalkeith Country Park from the Curiously Creepy Pumpkin Patch to Spooky Storytelling.

We want to hear from enthusiastic and energetic individuals to help us deliver our programme of events and activities. You will enjoy getting creative, keeping our young visitors engaged with storytelling and range of spooky activities!

• Are you friendly with a professional approach to work?
• Can you demonstrate excellent interpersonal skills and the ability to interact confidently with a wide range of people?
• Do you have strong customer service skills and understanding of the individual needs of our visitors?

Hours of work will vary and will include weekends. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? To apply, please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date is 22 September.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Retail Assistant Fixed Term

Immediate start – Part-time, 28 Hours Wed – Sat
Salary £22,845 per annum pro rata (Band8)
Plus generous benefits package

About the role

Every day we create connections with our visitors and our colleagues. From world class art and sculpture trails to relaxing cafes, stylish shops, and a varied events programme, our four amazing Galleries based in the heart of Edinburgh have plenty to inspire people.

If you have proven Retail or customer service experience, we want to hear from you. You must be passionate about providing the best possible experience every time you engage with our visitors. You’ll be outgoing and enjoy making our visitors feel welcome.

The difference you’ll make

In all that you do, you’ll support the Retail Team by providing excellent direct customer services. Reporting to the Shop Manager your responsibilities will include:

Working flexibly undertaking a range of tasks including providing customer information, counter sales, cash taking and till operations, ensuring high standards of customer service in keeping with our standards, aims, and objectives.

Developing and maintaining a thorough knowledge of all products to be able to identify features and benefits and introduce appropriate linked sales.

Contributing to the achievement of sales targets by proactively promoting NGS shop products and/or tickets.

Ensuring the security of NGS cash, stock, equipment, and property within the shop/ticketing area.

Maintaining the standards of merchandising, display and housekeeping required.

Carrying out ticketing and/or shop administration procedures and activities including maintaining records of stock transfers and adjustments, banking procedures, purchase order procedures, stock records and cashing up tills.

Receiving, checking, and pricing deliveries, ensuring that stock is well maintained and securely stored.

Assisting the Shop Manager and/or Supervisor to improve customer service, selling and retailing standards and shop performance generally through providing customer feedback and contributing ideas to improve the performance and smooth running of the shop.

Checking tickets upon entry to the exhibition to ensure the ticket is valid and assisting visitors as necessary.

Santa Claus

We are preparing for the festive season and want to hear from jolly individuals to create magical moments for our young visitors this Christmas. Working closely with your team of Elves, you will engage and delight our visitors, helping to ignite their yuletide spirit.

• Are you patient, upbeat and friendly, with the ability to make our visitors feel comfortable?
• Can you demonstrate the maturity required to care for the well-being of our young visitors?
• Can you deliver a perfect ‘ho-ho-ho’?

Previous Santa experience is an advantage. This is a seasonal position from 24th November to 24th December and weekend working is essential.

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

Interested? To apply please send your CV and a covering letter to our recruitment team at recruitment@buccleuch.com.

To view our Privacy Notice please visit http://www.dalkeithcountrypark.co.uk/privacy/

Seasonal Performers

Conifox:
Conifox is a family-owned business in Kirkliston. We operate a large outdoor Adventure Park and a newly completed indoor Activity Centre. Our Adventure Park opened in 2015 and offers a great outdoor space for the whole family to enjoy, with crazy foot-golf, bounce pillow, sandpits, go-carting, picnic benches, BBQs, and a whole lot more.

The Activity Centre is huge and has a large fun-filled soft-play centre which includes a toddler area, a role-play toddler town, and a multi-level soft-play frame. The Activity Centre also incorporates 3 bright and beautiful birthday party rooms, a purpose built function suite, balcony and a 400 seater café.

Role Summary:
Do you love having fun and, more importantly, do you enjoy helping other people have fun? Are you an events professional who wants to assist in creating amazing experiences? We are Conifox Adventure Park, a fun family-owned attraction located in Kirkliston, 20 minutes from the centre of Edinburgh.

We are experts in fun, our events team create and deliver immersive events and amazing experiences. We want to bring families together to get active and create memories. No two days are the same; we have family music festivals, Halloween scare mazes, pumpkin festivals, and Scotland’s biggest immersive Christmas Santa Experience.

We are looking dynamic individuals to join our seasonal performance team to help deliver a memorable Halloween and Christmas experience. You will join our dynamic team and assist in creating an unforgettable event for the whole family.

Applicants must be able to deliver outstanding customers service and have previous experience in acting/entertainment role or studying for a qualification in Performing Arts or similar would be an advantage.

Main Duties and Responsibilities:
• Assist in creating an unforgettable event experience.
• Deliver outstanding customer service.
• Setting up and closing down of events.
• Acting as a Halloween and Christmas character/performer.
• Engage with and build rapport with people of all ages.

Qualifications, Skills, and Experience:
• Previous front-facing customers service experience.
• Previous experience in acting/entertainment would be an advantage.
• Experience of working flexibly within a team.
• Have a positive can-do attitude.
• Endless amounts of energy.

For further information and an informal chat contact Mark at Mark@conifox.co.uk

Family Facilitator (Fixed Term)

Are you looking for an opportunity to tell engage families with STEM activities in one of the coolest buildings in Dundee?
‘Tackling TB: Dundee Scientist’s Fighting the Killer Cough’ Project Overview:
Dundee Heritage Trust (DHT) is collaborating with the University of Dundee to share the history of this renowned Victorian disease, and how scientists in Dundee are working to reduce its impact on the modern world.
As our family facilitator you will receive a fixed fee of £1,600 for this project (2 days planning at £200 per day, 4 days for workshops at £270 per day, and 1 day of admin/evaluation at £200), plus a budget of £800 for material costs, as well as access to DHT’s resources. Your fee could be used in whole, or in part to bring in external companies to deliver on one or more days.
The sessions will be held at Verdant Works Museum, during the school holidays in October 2023, December 2023 and February 2024.
Family Facilitator’s Responsibilities:
• To plan and deliver 4 workshops, over 4 days, aimed at a family audience within the museum.
• The facilitator will be responsible for set up and tidying away on the days they run events
• The facilitator will provide DHT with a report at the end of the project.
• The facilitator will be in regular contact with the Heritage and Exhibitions team for support and guidance where needed.
Family Facilitator’s Skills
• Confident and experienced at facilitating around science and history themes.
• Confident and experienced at interacting with a family audience.
• Able to pick up on complex topics and distil them into themes and ideas.
• Able to collect and provide useful evaluation of the project.
• Support and embody the values of Dundee Heritage Trust.
NB: More information about the exhibition and sessions are available. email: kim.turford@dundeeheritage.co.uk to request this.
To Apply:
Please email kim.turford@dundeeheritage.co.uk with an expression of interest by 9AM Tuesday 5th September, including:
• Up-to-date CV
• Short 500 word statement outlining your facilitation experience and how you might approach the work.
Please note that interviews are scheduled for the week commencing 11th September. We look forward to receiving your application!

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