Seasonal

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by locals and visitors from afar. It is home to Fort Douglas, an exciting children’s adventure park and Restoration Yard, a unique stable yard conversion comprising a retail space, restaurant, food hall and wellness space.

This summer we will welcome visitors back to our campsite to enjoy our beautiful park, as well as the many other visitor attractions that Edinburgh and the surrounding area has to offer.

We are looking for a friendly and enthusiastic Campsite Assistant to join our team to look after reception, check guests in/out, deal with guest turnaround, and help keep our fantastic site clean and tidy. If you are friendly, enthusiastic and enjoy being outdoors then we want to hear from you!

• Can you demonstrate excellent customer service and communication skills?
• Do you have a ‘can do’ attitude and flexible approach to work?
• Are you a great team player with the ability to make a positive contribution?

Working hours will vary, with shifts likely to be between 9.30am to 6pm, including weekends. Customer facing experience will be an advantage. This is a seasonal position until mid-August.

Interested? Please email your CV and a covering letter to recruitment@buccleuch.com.

The closing date for applications is 2 August.

To view our privacy policy please visit http://www.dalkeithcountrypark.co.uk/privacy/

Join our team as a Tour Guide at The Real Mary King’s Close

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

An opportunity has arisen to contribute to the further success of this attraction and we require a Tour Guide and Guest Services Team Member. Through our exceptional training programme, you will have the skills to lead our guided tours as well as greeting guests, processing bookings and working in our café.

As a Tour Guide, you will deliver an exceptional experience ensuring all of our guests take away lasting memories.

Using a mix of expert knowledge and humour, you will be hosting and delivering scripted content with an injection of your own creative flair. We are looking for people who enjoy being centre stage and bags of personality is a must. This role will offer the right candidate the opportunity to be part of a team to have fun delivering exceptional guest experience.

The role also includes assisting with private evening hire and event operations as and when required.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Support from a Wellness Group – with monthly events
Access to ASVA Cards
An additional day off for your birthday
Healthcare Cash plan scheme and much more…
Contract: Zero hour contract available. Fixed Term (July – September inclusive) Contract. Weekends & Bank Holidays included.

We ask that all candidates have availability to work weekends and late nights.

Salary: £10.52-10.90 per hour (dependant on cross-training)

A full Job Description can be downloaded from our website.

Need more inspiration to apply? Here is what our current team have to say about working at The Real Mary Kings Close (figures from our April 2023 engagement survey): 87% of our team are proud to work for The Real Mary Kings Close so we can guarantee you will be joining a passionate team!

We look forward to reviewing your application!

Please note that the closing date for this role is the 24th July 2023 and interviews will be scheduled on a rolling basis.

An exciting opportunity has opened to join the team at The National Wallace Monument as a Visitor Experience Assistant.

The successful candidate will be a highly motivated individual, who is committed to delivering a first class customer experience to every visitor at the attraction.

The post is a customer focused role and the holder will be expected to have a good level of background knowledge about the attraction, the surrounding area, as well as Stirling’s wider tourism offering.

They will also be required to assess individual visitor needs, up sell products and ensure that each customer receives the highest level of customer service at all times.

The successful candidate will need to ensure that all policies and procedures are adhered to and that the attraction is being maintained to the highest possible standard at all times.

The role is for a minimum of 1 day per week but a level of flexibility will be required to allow for holiday cover and the business needs.

Thank you for your interest in the post of steward with Historic Environment Scotland, based at Glasgow Cathedral. This is a part year permanent and pensionable appointment.

You will be responsible for delivering the highest standards of visitor experience at Glasgow Cathedral working across all areas, including in the shop, admissions area and outside, with delivery of information to visitors a core part of the role.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors – ranging from: welcoming visitors to the monument, supporting the facilitation of events or processing online bookings, selling our range of retail products or outlining the history of the site to our diverse visitor base.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Purpose of Role

To deliver a first class Deanston Distillery Experience for all our customers and visitors whilst assisting in the day to day running of the Distillery Visitor Centre (DVC).

Key Performance Areas and Responsibilities
Includes but is not limited to:

– Demonstrate a pride and passion for Deanston Distillery, Scotch whisky and other Distell brands.
– Deliver the Distell high performance culture by leading by example.
– Support the realisation of the vision for the Deanston Distillery Visitor Centre (DVC) through the Scotch Whisky & future Gin Experiences from our sister distillery, Tobermory, and the DVC Retail Store.
– Display professional communication, behaviours and actions resulting in a high level of credibility, trust and respect from customers, visitors and colleagues.
– Engage customers and visitors in the Deanston Distillery Experiences accurately, informatively and with passion. This to include the development, implementation and delivery of guided tours and experiences, events, retailing/merchandise, marketing campaigns and virtual sessions.
– Carry out with enthusiasm all duties related to the merchandising and retailing aspect of the role including till work, cash handling and safe/banking.
– Maintain the required DVC stock levels and carry out stock taking and store work.
– Prepare stock for sale – to include filling bottles, building packaging and related tasks.
– Carry out cleaning and housekeeping to maintain attractive and functional extended DVC work areas – floors, surfaces, glasses, wash areas, toilets etc.
– Participate in administrative tasks and the development and use of new approaches to the work of the DVC – to include email and telephone enquiries, web work, tilling, DigiTickets, social media, etc.
– Assist with the planning of tours and shifts.
– Provide training and support to new team members, promoting business and team values and the achievement of departmental and business objectives.
– Embrace community engagement.
– Work within the standards of CVH Spirits and Deanston DVC’s health and safety policy, ensuring compliance at all times.
– Be adaptable and embrace the continuous process change in CVH Spirits.
– Carry out other reasonable duties/tasks as required to deliver and meet the objectives of the DVC. This will include working at weekends, occasional evening work in the corporate and online facilities, project work.

Personal Specification:

Qualifications
• None specifically.

Professional Skills & Experience
• Experience working with customers in a busy hospitality or retail environment.
• Ability to speak an additional language is a distinct advantage.

Specific Company or Industry Knowledge
• Experience working in the drinks, tourism and travel, guiding or retail industry is highly desirable.

Functional Skills / Attributes
• Experience of till work, POS systems, on line platforms desirable
• Microsoft Office skills desirable
• Experience using virtual and online tools such as Zoom and/or other platforms desirable

Behaviours & Competencies
• Friendly, confident and enthusiastic.
• Strong communication skills with ability to entertain and engage with people one on one or in large groups.
• Pride and a passion for Deanston distillery and Scotch whisky in general.
• Appetite and enthusiasm for learning.
• Strong team player who can collaborate well with others.
• Ability to work enthusiastically under pressure.
• Self-motivated who can work efficiently with minimum supervision.
• Ability to multi-task, moving from one task to another in a swiftly manner
• An interest and passion for whisky is a strong advantage.
• The enthusiasm and ability to develop your skills as a virtual guide.
• A flexible approach to hours of work over a seven day working week and the year is required and some evening work will be integral to this role.

To apply, please email your CV to info@deanstondistillery.com

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.

Thank you for your interest in the post of Steward with Historic Environment Scotland,
based at Urquhart Castle. These roles are fixed term and pensionable appointments.

This is an exciting opportunity to work at one of the most iconic castles in Scotland at one of the busiest sites operated by Historic Environment Scotland. Various roles are available working across all areas of the site (including car park, shop and admissions) and you will have opportunity to engage with our diverse visitor base, making memories that will last them a lifetime.