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Seasonal

Various – Visitor Experience Assistants and Catering Assistants (Kincraig)

2022 was a phenomenal year for our charity and its parks as we launched a new Royal Zoological Society of Scotland (RZSS) strategy pledging to reverse the decline of at least 50 species by 2030.

At our Highland Wildlife Park, we saw our polar bear cub (Brodie) take his first steps outside, welcomed the arrival of three snow leopard cubs, continued our fantastic work on the saving the critically endangered pine hoverfly and had a very successful first breed season of our Scottish Wildcats with 22 kittens being born… and that’s just in one year!

If you would like to get involved, come and work on the wild side and help protect, value and love nature.

The role(s)

Visitor Experience Assistants:
Various seasonal roles

Catering Assistants:
Various seasonal roles

In these roles you will provide a first-class customer service experience. As Catering Assistant you will work to provide a consistently high-quality food service experience to all visitors at RZSS Highland Wildlife Park, Our Visitor Experience Assistants provide information and assistance, ensuring an environment that is engaging and well maintained.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Visitor Experience

Ensure all work areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed as directed.
Operate admissions systems efficiently and effectively to both sell and upsell products.
Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??
Catering:

Ensure work areas are maintained to the highest health, safety and hygiene standards
Ensure all areas are clean and clear, storerooms are well stocked and organized at all times, all kitchenware/equipment is clean and stored appropriately
Assisting with the smooth running of the kitchen production areas
Assisting with basic food preparations
What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Engaging customers empathetically to link or upsell our products.
Providing first-class customer care and service, including dealing with customer queries.
Food Safety and Hygiene (level 2 certification) or willingness to obtain
What you’ll get in return:

Competitive salary / hourly rates
Friendly and fun working environment
Free staff transport (from Inverness and local area)
Discount in both retail/catering
Opportunity to observe the work of our animal keepers first hand
Free admission to Edinburgh Zoo and other BIAZA listed UK zoos
Free admission to other local attractions (ASVA listed)
Full training provided
Additional benefits for permanent staff including employer contributory pension scheme access to a healthcare plan and supplemented Highlife Membership
Shortlisting of applications and interviews for this position will take place while the advert is live; the advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications as quickly as possible.

Food & Beverage Assistant (Seasonal and permanent positions available)

£9.50 – £10.50 per hour depending on experience

The Kitchen at Restoration Yard is a gorgeous restaurant in the stable yard area of Dalkeith Country Park, a beautiful 1,000-acre space owned by the Duke of Buccleuch. The team ensure that every guest receives a friendly welcome and the highest standard of service.

We are looking for F&B Assistants/Waiters to work in our fast-paced restaurant at weekends and during the busy Easter period. You will be responsible for a busy section of the restaurant, ensuring a professional and relaxed dining experience for our guests. You will be confident and able to work independently, with the ability to communicate effectively with the kitchen and management team.

• Do you have experience of working in a restaurant?
• Can you demonstrate a passion for customer service?
• Are you able to thrive in a fast-paced environment?

If you want the opportunity to develop while working in a fun environment with like-minded people, then we want to hear from you! As a daytime operation we offer sociable hours to fit around your other commitments although weekend working is essential to cover our busiest times. We have a variety of seasonal, full-time and part time shifts available depending on your availability.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 20 March.

Please view our Privacy Policy at https://www.restorationyard.com/privacy-policy/

Catering Team Leader (Seasonal)

We are looking for a professional and experienced individual to assist our Catering Supervisor in overseeing our catering team during the 2023 season.

As well as carrying out food preparation, you will assist with stock management, place orders, carry out supervisory tasks to support the catering team and ensure that high standards are maintained in our Cabin and Tearoom. If you have a passion for providing outstanding hospitality, then we want to hear from you!

• Can you demonstrate excellent customer service skills?
• Do you have a flexible approach to work and a ‘can do’ attitude?
• Are you a team player with the ability to communicate effectively with a wide range of people?

Hours and shifts will vary and will include weekends. As Drumlanrig Castle is not accessible by public transport, access to your own transport is essential.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Easter Bunny (Seasonal)

This Easter we have a full programme of events taking place at Dalkeith Country Park over the holidays ranging from storytelling, duck races and scavenger hunts. Not to mention the endless adventures that can be found in Fort Douglas!

We want to hear from enthusiastic and energetic ‘bunnies’ to help create magical moments for our young visitors. Working closely with our Events Team you will take part in a range of ‘egg-citing’ activities ensuring that you engage and delight our Easter visitors.

• Are you patient, upbeat and friendly with the ability to make children feel comfortable?
• Can you demonstrate the maturity required to care for the wellbeing of our visitors?
• Do you feel excited about getting into character to become our Easter Bunny?!

Hours of work will vary and will include weekends. While customer facing experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date is 17 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Easter Visitor Services Assistants (Seasonal)

This Easter we have a full programme of events taking place at Dalkeith Country Park over the Easter holidays ranging from storytelling, duck races and scavenger hunts. Not to mention the endless adventures that can be found in Fort Douglas!

We want to hear from enthusiastic and energetic individuals to help us deliver our programme of events and activities. You will enjoy getting creative, keeping our young visitors engaged with storytelling and a range of ‘egg-citing’ Easter activities!

• Are you friendly with a professional approach to work?
• Can you demonstrate excellent interpersonal skills and the ability to interact confidently with a wide range of people?
• Do you have strong customer service skills and understanding of the individual needs of our visitors?

Hours of work will vary and will include weekends. While similar experience would be desirable, it’s more important that you can demonstrate a positive attitude and are great with people.

Interested? Please email a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date is 17 March.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Events Production Assistant

Do you love having fun and, more importantly, do you enjoy helping other people have fun? Are you a people person with an inner-child desperate to be let loose?

We are Conifox Adventure Park, a fun family-owned attraction located in Kirkliston, 20 minutes from the centre of Edinburgh. We are experts in fun: whether you are racing down slides in our huge indoor Activity Centre, racing go-karts in our Adventure Park or scaling our Tartan Titan, officially the world’s longest inflatable obstacle course.

Our events team create and deliver immersive events and amazing experiences. We want to bring families together to get active and create memories. No two days are the same; we have family music festivals, Halloween scare mazes, pumpkin festivals, Scotland’s biggest immersive Christmas Santa Experience and all the fun of Tartan Titan, spanning 600m of obstacles and challenges, visitors will need to jump, bounce, crawl and slide their way to glory!

We are seeking a detail-oriented and motivated individual to join our team as an Event Production Assistant. The successful candidate will be responsible for building sets and setting up events, ensuring that everything is executed flawlessly and on time. This role requires a strong work ethic, excellent organizational skills, and the ability to work independently as well as part of a team.

Key Responsibilities:
• Assist in the planning and preparation of events
• Build and set up sets and staging for events, ensuring that everything is secure and meets safety standards
• Ensure that all equipment and supplies needed for the event are in place and ready to go
• Liaise with vendors and suppliers to ensure timely delivery of goods and services
• Manage and coordinate the event set up, ensuring that everything is executed according to the plan
• Provide support during events, including troubleshooting issues as they arise
• Break down and remove sets and equipment after the event
• Ensure that all equipment is properly stored and maintained
• Assist with event cleanup and restoration
Qualifications:
• Experience in event production, stage design, or related field is a plus
• Ability to work under pressure and meet tight deadlines
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational skills
• Ability to lift heavy objects and work in physically demanding environments
• Knowledge of basic carpentry and construction skills is preferred
• Valid driver’s license and reliable transportation
• This position may require working evenings and weekends, depending on event schedules. The Event Production Assistant will report to the Event Production Manager and work closely with other members of the event production team to ensure that every event is a success.

Seasonal Guest Experience Assistants

As our Brand Experience continues to evolve here in Elgin, we are now looking for a team of Seasonal Guest Experience Assistants from May to September. Supporting the Guest Experience team, you will be the face of Johnstons of Elgin to the guests who come here everyday.

Duties and responsibilities will include:

Greeting all guests on site in a friendly and professional manner;
Answering visitor enquiries face to face in our Brand Experience;
Conducting daily mill experiences for guests, and Archive experiences for selected guests;
Communicating with individual guests, tour companies and agencies, organising mill experiences.
Building relationships with local and national businesses to attract visitors to the Elgin site and our other locations across Scotland;
Assisting the Guest Experience Executives in organising and executing events developed to increase footfall and revenue;
Fluency in at least one foreign language is a pre-requisite of this role, therefore this role is particularly suitable for individuals currently studying languages and looking for an opportunity to put these into practice at one of Scotland’s most prestigious tourism locations.

Subsidised accommodation may be available on site for successful candidates.

About You

You will –

Be a current languages student, or recent graduate, fluent in at least one language other than English
Have experience in a customer service role
Be flexible for the summer period
Be an excellent communicator with people of all ages and backgrounds

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce. Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity. We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at hr@johnstonsofelgin.com.

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Closing Date – Friday 7th April

Visitor Assistant

As the face of V&A Dundee, our Visitor Assistants facilitate a world-class experience for our visitors, in a safe, secure and accessible environment, supporting our mission to inspire and empower through design.

Working across our galleries, welcome areas and ticketing positions, our Visitor Assistants will put the Visitor journey at the heart of everything that they do, creating a positive and memorable experience for all visitors and providing a tailored welcome as they arrive at the museum. They will greet visitors proactively as they enter our galleries, offering assistance and being present and available to answer queries and share knowledge and stories, developing a deep understanding of our building, objects and exhibits, and speaking confidently and engagingly about these with our visitors. They take pride in the museum’s appearance, see every day through the eyes of a visitor and question everything that does not look, or work perfectly.

Duties and Responsibilities

To be a confident, proactive, approachable and visitor focused individual, helping visitors to engage with the museum and collections, whilst maintaining a consistent, engaging and professional manner at all times.

To develop an extensive knowledge of the museum’s layout, exhibitions, activities, and the surrounding local area, to provide tailored service of the highest standard.

To encourage visitor participation with a broad range of public programmes available at V&A Dundee, such as educational and family activities.

To be a responsible and visible presence for an area of the museum on a daily basis, actively walking the galleries, carrying out invigilation duties and ensuring the safety and security of the exhibitions, objects and visitors.

To work comfortably as part of the team, developing an understanding for the importance that each colleague plays in delivering the overall visitor experience, and communicating confidently to ensure this is achieved.

Ensure that the museum is always presented to the highest standard, carrying out light cleaning, tidying and maintenance duties as required.

To be security conscious and diligent, ensuring in depth knowledge and co-operation with all museum security procedures.

To see the full job description please follow the application link.

Visitor Experience Colleague

Do you have a passion for delivering excellent customer service? A good knowledge of Scottish Single Malt Whisky? Do you enjoy a varied role, speak a second language and want to work in one of Glasgow’s most iconic 5-star visitor attractions?

If your answer is yes – then apply here.

Could you talk about whisky all day?

Barley, mashing, casks, water – there’s so much to it!

A confident storyteller that goes above and beyond for customers? Think of a time you were on holiday and that one interaction changed your whole expectations of the trip. That’s what we do here at The Clydeside. We strive to exceed customer expectations and ensure they create fond memories of their time in Glasgow.

We’re looking to expand our Visitor Experience team with seasonal vacancies between March and October. You’ll be part of our excellent visitor centre team in one of Glasgow’s leading attractions and working whisky distillery, producing Clydeside Single Malt, right in the heart of the city!

About the role

The role is varied, and all experience colleagues work within our café, specialist whisky shop, and conduct guided distillery tours.

Delivering five-star customer service, from point of welcome to departure, and going above and beyond to exceed customer expectations.

Seven day operation, must be able to work weekends. Evening and private event work may be required. Full-time and part-time roles are available.

About you

A true passion for all things Scotch whisky!

Previous customer service within hospitality, retail, and/or tourism is essential due to the nature of the role and must ensure to deliver excellent customer service at all points in the customer journey.

Have an approachable and friendly personality who strives to ensure that the customer has a great day while contributing to their positive experience of Glasgow. The simplest question of what else they have planned for that day and providing personal recommendations can enhance their trip and explore places they didn’t think of.

Strong multi-tasking and organisational skills to ensure smooth running of day-to-day operations. No one hour can be the same, a hands-on approach and willingness to assist areas where required is essential.

We aim to be able to provide our guests with an experience no matter where they are visiting from so fluent in an additional language as well as English is preferable.

We’d love to see some of your whisky knowledge within your application or even your favourite dram or distillery you have visited. This will give us insight into who you are!

Staff benefits:

– Onsite parking

– Discount on retail, food & beverage

– Access to ASVA passes

– Additional training such as Visit Scotland’s EVE (Exceeding Visitor Expectations), online hospitality training etc.

– – Tutored in-house brand tastings

Job Types: Full-time, Part-time, Temporary contract, Temp to perm
Part-time hours: 20-40 per week

Salary: £10.50-£11.00 per hour

Benefits:

Discounted or free food
On-site parking
Store discount
Schedule:

Day shift
Weekend availability
Supplemental pay types:

Tips
COVID-19 considerations:
All guests can choose to wear face masks throughout their visit, apart from when eating or drinking. Touchpoints are cleaned regularly.

Application question(s):

Apart from English, do you have skills in a foreign language?
Demonstrate an example of delivering excellent customer service from your professional experience.
What is the earliest or most suitable start date for the role?
Tell us about your favourite whisky or distillery.
Experience:

FOH/retail: 1 year (required)

Seasonal Lock Keeper – Fort Augustus

Work for a National Treasure!               
​​​​​​​

We have an exciting seasonal opportunity to join the Caledonian Canal’s team of lock keepers in our 200th operating year, based in the Fort Augustus area.

We welcome visitors from all over the world so we’re looking for cheerful, positive and outgoing people to join our friendly team. You’ll enjoy working with the public and preferably have previous experience in a frontline customer service role, but we’ll give you all the training you’ll need to operate our locks and bridges safely and efficiently.

As well as assisting craft through the locks and bridges you’ll help to keep the areas around the locks looking tidy and welcoming, so grass cutting experience and basic DIY skills would be an advantage but aren’t essential.

You’ll be working on a rolling rota, which includes weekends and public holidays, and you should have your own transport and a full driving licence.

We have a great employment package on offer – £10.90 per hour plus allowances, a generous leave entitlement, along with enhanced company sick pay, discounted shopping vouchers and a contributory pension scheme. There is also skills training as part of the role.

We’re looking for team members to join us from March to early November. Weekly hours vary from an average of 41 to 44 hours per week, but Job Share/ Part Time options would be considered.

To apply online to join the Caledonian Canal team visit bit.ly/scottishcanalsjobs

Visitor Experience Assistant

The Visitor Experience Assistant will work as part of the visitor experience team playing a vital role in delivering a first class cultural and heritage visitor experience. They will provide a warm welcome to visitors, helping them enjoy and engage with the Hunterian’s permanent collections by providing a truly memorable visitor experience whilst protecting the Universities collections.

Visitor Experience Assistants will demonstrate exemplary first-class customer service skills and will engage with clients and visitors by responding knowledgeably to a wide range of enquiries about the museum’s collection, buildings, events and activities and type of services available. They will act as ambassadors for The Hunterian and the University of Glasgow, maintaining a smart and professional appearance and providing a proactive and rewarding experience for all visitors across Hunterian venues.

Summer Visitor Services Assistant

It’s starting everyday conversations in magnificent surroundings.

It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for Royal Collection Trust so different.

Every year thousands of people from around the world visit the Palace of Holyroodhouse, exploring its rich history, and the treasures on display.

Joining our welcoming and highly professional Visitor Services team, you’ll make their experience special.

You’ll give people from around the world a friendly and polite welcome.

What you’ll be doing:

Welcome visitors and provide them with information about our sites.
Provide excellent customer service, always maintaining a friendly and professional service.
Ensure the safety and security of the visitors and the site.
Work as a team to ensure the smooth flow of visitors through the route.

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