Jobs

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

How you you’ll contribute to our mission

Manage the admissions team at Edinburgh Zoo, deliver a safe, inclusive and exceptional five-star visitor experience.

Maximise revenue through ticket sales, admissions donations, Gift Aid, membership and other sales opportunities, achieving agreed targets.

Some of the things you’ll do:

Manage the admissions team, receiving approximately 600k visitors annually
Line management of the admissions team leaders and indirect management of Visitor Assistants
Meet agreed targets for admission donations, Gift Aid, membership and other opportunities
Proactively develop admissions procedures, maximising the use of ePos systems and functionality to drive efficiency and income
Management of additional on-site ticketed opportunities
Collaborate closely with teams across RZSS to ensure smooth and efficient daily operations
Engage proactively with visitors to gather real-time feedback and contribute to continuous improvement initiatives
Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service on a daily basis
What we’re looking for:

Degree-level education or equivalent professional experience
Strong understanding of the visitor attraction sector
Strong understanding of ePOS and ticketing systems
Understanding of health and safety, diversity, inclusion and compliance (training can be provided)
Budgeting and financial analysis
Stakeholder engagement and relationship building
Customer engagement and empathetic communication
Management in a customer-facing or visitor attraction environment
Duty management (ideally within a visitor attraction)
What you’ll get in return:

Starting pro-rated salary of £34,526 to £35,389 (offer based on experience) with future salary progression up to £38,483 per annum
37.5hr working week (may require some weekend working)
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Application Deadline: Wednesday 01/07/2026