Jobs

Mercat Tours are looking for friendly, focussed, proactive and well-organised people to join our team.

We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.

Mercat is here for good.

We’re not about seasonal jobs, but lasting careers.

When you join us, you’re stepping into a permanent, secure job with top-notch training, career development and leadership that plans for the long-term good of our people, place and planet.

As a local family business and proud B Corp, we nurture our community to create a sense of belonging for our visitors and team alike.
That means we grow and thrive together, for good.

👉Choose Mercat for a reason, not just a season!

A Warm Welcome for Everyone
Mercat Tours promises to provide valued Living Wage jobs and make diversity, equity, and inclusion part of everything we do – from the team we nurture, the visitors we welcome and history we share.

We’re responsible for all the choices we make – how we run our business, spend our money and mindful that our team is representative of our visitors. Thank you for wanting to be a part of our community.

Benefits:
· Your personal development and training are core to your time with Mercat
· REAL Living Wage + for all
· Permanent, secure contracts – no fixed term or ‘zero hour’
· Guaranteed minimum hours
· Flexible working incl jobshare options
· Fair Work Employer
· Mercat holds a Home Office Sponsorship License for Skilled Worker Visa applicants
· Personal development and training plan
· Access to Bike to Work scheme
· Access to ASVA card
· Trained Mental Health First Aiders onsite
· Employee Assistance Programme with 24/7 confidential support for you and your families
· Critical illness cover
· Access to free counselling sessions
· Interest free loans
· Use of company holiday home
· Profit-share bonus

Your Skills and Strengths:
• Excellent organisational skills and attention to detail
• Methodical, logical and thorough approach
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Thrives working in a team, but equally confident to work under own initiative
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be

Purpose and Role:
 Assist in the effective and efficient operation of Mercat Tours’ private tours
 Manage group enquiries and deliver a five-star, visitor focused experience, while maximizing sales conversion
 Ensure high quality visitor experience delivered consistently through effective operational planning
 Ensure accurate records kept
 Work as a positive, supportive member of our great team
 Communicate, support and work with Storytelling and Visitor Experience Team to ensure a five-star, visitor focused experience
 Point of contact for Storytelling and Visitor Experience Team on groups
 Contribute to data set and feedback for monthly reporting
 Liaise and ensure effective communication with relevant teams and departments on scheduling matters
 Share ideas on how to improve Mercat’s service and develop new business
 Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

Details:
• Permanent role, flexible hours
• Part-time role available
• 14hrs per week minimum paid, guaranteed
• Annualised hours, average 7-21hrs pr/wk across season
• Shifts 7hrs per day
• Operating hours 9am – 5pm
• Working week Monday to Sunday with 2 consecutive days off guaranteed
• 3 month probationary period
• We are a Living Wage employer

Interview Process:
We want you to feel comfy, confident and at your best when we meet. Get in touch to help us understand how we can meet your needs and give you a warm welcome.

– Stage 1: Successful applicants will be called for an initial ‘meet the team’ chat by phone at a pre-arranged time.
– Stage 2: Invitation to interview with three members of our team. Their photos and bios will be provided in advance.
– Stage 3: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.

To Apply:
Please complete application form by the deadline
1. Application form https://info240904.typeform.com/to/eubrqoB8

Please note without the application form your application will not be considered.

Have questions? Drop us an email and very happy to chat through the opportunity.

Application Deadline: Friday 29/05/2026