Jobs

Job Purpose

We are looking for enthusiastic, motivated, and talented customer-focused individuals to join our team at House of Dun.

House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be enthusiastic about delivering outstanding customer experience to our visitors and guests and able to maximise opportunities to generate income. It is important that Visitor Service Assistants (VSA’s) ensure the property, and its assets are safe and secure. Furthermore, we are looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in customer facing commercial roles.

Key Responsibilities

• Customer Experience

• Provide a friendly and informed welcome to all visitors across café and retail areas

• Respond to visitor queries with enthusiasm and professionalism

• Support visitors with additional needs, ensuring inclusive service in line with the Equality Act

• Promote the National Trust for Scotland and the benefits of membership

Teamwork & Presentation

• Work flexibly across café and retail, adapting to changing visitor flow and team needs

• Maintain high standards of site presentation and personal appearance

• Collaborate with colleagues across departments to ensure smooth operations

Sales & Income Generation

• Operate tills and handle cash responsibly

• Help achieve sales and membership targets through confident upselling

• Share visitor feedback to improve our offer and service

Health & Safety

• Support safe working practices and ensure the site is secure at close of business

• Follow food hygiene and safety protocols as required

What We’re Looking For

Essential

• A positive, proactive attitude and genuine interest in learning new skills

• Ability to work flexibly and support different areas of the operation

• Strong interpersonal skills—warm, patient, and team-oriented

• Willingness to take initiative and contribute ideas

• Pride in personal presentation and customer service

Desirable

• Experience in customer-facing roles (retail, hospitality, or similar)

• Basic Food Hygiene certification

• Familiarity with EPOS systems and cash handling

Application Deadline: Friday 03/04/2026