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Admin, Finance & IT

Heritage Officer – Community Engagement and Volunteering

Job Type: Part Time
Contract Type: Fixed term (2 yrs)
Salary: £23,000 pro rata (£19,480 actual)

Closing Date: 7th February 2022

Contract: 2 Years fixed-term. This post is funded with support from Art Fund.

About the Role

New Lanark Trust is offering an exciting opportunity to join their Heritage Team as a Heritage Officer with a focus on Community Engagement and Volunteering.

The successful candidate will embed community engagement in the work of the Trust, and ensure our community feels involved and empowered in supporting the World Heritage Site. They will deliver against a Community Engagement Strategy which covers village tenants, residents and locals, as well as external organisations and partners.

The post-holder will also be responsible for developing and maintaining the Trust’s volunteering programme. They will work with volunteering organisations and local groups to shape opportunities, secure volunteers and ensure that volunteers are welcomed and recognised for their work.

This is a part time post for 26 hours/week, with days and times to be negotiated. Occasional evening and weekend work will apply for which TOIL can be claimed. The post-holder will be based in New Lanark, with regular local travel.

This position will be subject to an enhanced Disclosure Scotland check.

DUTIES AND RESPONSIBILITIES

Community Engagement and Outreach

a. Assists with the development and deliver the New Lanark Trust Community Engagement Strategy

b. Supports the development and delivery of best practice audience and partner engagement

c. Engages with local and national organisations through talks, activities, and programmes

d. Supports effective engagement with New Lanark residents through communication and consultation

e. Helps to identify and attract new audiences to the World Heritage Site

f. Represent New Lanark Trust at relevant partnership meetings

g. Works with marketing to produce regular community newsletters

Volunteer Coordination

a. Works with the wider Heritage and Marketing teams to recruit, induct, train and retain Heritage Volunteers for a number of roles

b. Promotes heritage volunteering and assists with the development and provision of volunteer services across the community by liaising with appropriate groups and organisations

c. Provides information, advice, and guidance to Heritage Volunteers regarding policy, training, further opportunities, and any issues surrounding their volunteer role

d. Undertakes all relevant volunteer administration, including recruitment and induction paperwork, expenses processing etc.

e. Provides appropriate reports, and other relevant data on e.g. service uptake,

World Heritage Site Co-ordination

a. Management Plan Delivery – supports the coordination of the management and monitoring of the WHS in line with the UNESCO World Heritage Convention through driving forward, monitoring, reviewing, and reporting on delivery of the WHS Management Plan, and the Monitoring Indicator Report, in cooperation with key partners and stakeholders

b. Communication – promotes the Outstanding Universal Value (OUV) and public benefit of the WHS, increasing awareness and understanding among partners, stakeholders, and the public. Also represents the WHS and WH partners interests and promote best practice in the management of the WHS

c. Policies and Reporting – collates information for, and contributes to, formal reporting processes

Projects

a. Supports the delivery of key strategic projects for the site including, but not limited to,: transport, welcome, interpretation of the site for public benefit

Fundraising

a. Supports the development of funding applications, sponsorship programmes, and digital fundraising in support of the Trust’s fundraising strategy, and in line with the World Heritage Site Management Plan

Collections

a. Supports the management of, and engagement with, the New Lanark collection and associated archive, and supports the training of collections volunteers

Learning and Education

a. Supports the delivery of learning tours, workshops and activities, and supports the training of relevant staff and volunteers in the delivery of new and existing learning programmes

Other

a. Stays abreast of sectoral developments within heritage, museums and related fields to ensure New Lanark’s continued best practice and development

b. Supports the Visitor Experience operation when required

c. Adheres to New Lanark Health & Safety Policy at all times and ensures awareness of the risk assessments, method statements, and training requirements relating to the role

EXPERIENCE

Education Required

1. A relevant degree qualification in history/art history/museums studies etc. is desirable but not essential, as relevant experience in the field will be considered.

Experience & Background

Essential

1. Experience of engagement with diverse communities – ideally within the museums and heritage sector

2. Experience of working and engaging with external partners, local community groups, and cultural organisations

3. Experience of managing a volunteer programme, and volunteers – including recruitment, training, and ongoing support.

4. Creative flair and problem solving skills

5. Ability to work well in a team, and understand the importance of working cross teams; aware of the work of other teams and play an active part in communication and cooperation

6. Excellent written and oral communication skills with an ability to secure and collate information from different sources

Desirable

7. Interest in, and knowledge of Lanark and wider South Lanarkshire area and communities

8. Knowledge and understanding of the Scottish Education system, current curricular thinking, and varied approaches to learning

9. Knowledge and understanding of World Heritage issues and policy

Please submit your CV and a covering letter to Jane Masters, Head of Heritage & Development by Monday 7 February 2022

Jane.Masters@newlanark.org

It is expected that shortlisted candidates will be invited for interview w/c 14th February.
Interviews will be in person if current restrictions allow but may also be held virtually.

Retail Merchandise Administrator

JOB PURPOSE

The purpose of the Retail Merchandise Admin Assistant role is to support the Retail and Merchandise Department in the administration of product ranges, invoices, financial reconciliation, commercial reports, POS, and communication. The role is responsible for ensuring that customer service standards are maintained to a high level, that data is maintained accurately, and that opportunity for retail income and stock productivity is maximised through effective administration.

PLANTS Project Administrator

JOB PURPOSE

This exciting new role will play a key part in the PLANTS Project – Plant Listing at National Trust for Scotland, a three-year programme to survey, and update the plant inventories at the 39 major gardens owned and managed by NTS across Scotland. Accurate plant records are essential, to ensure legal compliance, safe management of the collections, and for supporting visitor engagement and research. Working with the newly implemented IrisBG database, this project represents a major investment in our plant collections and will result in up-to-date plant records across the Trust. The completed inventory will help us safeguard the collections and will provide our property and gardens staff with a reliable, accessible source of collections information for interpretation and visitor enjoyment.

The purpose of this post is to provide administrative support to the Project Manager and the rest of the PLANTS Project teams who will be based at NTS regional offices across Scotland. Reporting to the Project Manager, this role will be responsible for managing all travel and subsistence, administration and communication for the Inventory Teams.

Archive Programme Manager

JOB PURPOSE
As the NTS adjusts to new ways of working we are embarking on an ambitious review of the content of our corporate archive, the service delivery model, and the long-term storage of the archive. The NTS archives include collections currently held at a number of properties and offices across Scotland, as well as Hermiston Quay, the NTS headquarters building. This exciting new role will work closely with the NTS Archivist to lead an ambitious programme of work developing a strategy and action plan for the future management of the Trust’s corporate and historic property archives, both physical and digital. The NTS has already started to plan this programme of review and development with support from expert archive consultants. The post-holder will be expected to further develop the programme, to manage a small project team, and co-ordinate a programme of work spanning several years including engaging with both internal and external stakeholders and playing a key role in the development of a costed options appraisal to find a new home for the archives for when the NTS vacates its Head Office in 2025.

Property and Estates Administrator

The role

To carry out a range of clerical and administrative support and coordination duties, to ensure the smooth running of the department, following predetermined procedures and service standards; acting under appropriate guidance and direction, in support of RZSS’ legislative and managerial needs and its vision and mission. Being a front-line ambassador for the department. Maintaining communication with all key stake holders.

Some of the things you’ll do

Support line manager with the running of the department by providing a full range of administration service and support duties, e.g. collation of weekly and monthly reports; act as the first point of contact for the department to both external and internal customers and representing the department and attending meetings. Issuing urgent tasks in absence of line manager. Liaising daily with staff, suppliers and contractors face to face, over the telephone and email. Dealing with correspondence and arranging staff travel, meetings and appointments for the department.
Coordinate activities, calling out and arranging contractors for service maintenance jobs i.e. vehicle maintenance, heating etc. and manage and maintain records related to the services, processes and bookings systems provided to others out with the department according to agreed procedures, ensuring agreed standards are met.
Perform a range of financial and HR administrative services for the department in liaison with the Finance and HR Departments adhering to agreed timelines and standards.
Coordinate material ordering and stock control processes for the department, working to agreed procedures, budgets and standards.
Coordinate local IT support and other equipment maintenance, working with the appropriate specialist departments adhering to agreed procedures, budgets and standards.

What we’re looking for:

Good qualifications at Standard level (including English & Mathematics) or equivalent qualifications or experience.
Assertive communicator, confident in dealing with queries from across the Society and the ability to use a range of influencing skills to communicate effectively with a wide range of internal and external people on the phone, email and face to face
Competent in Microsoft Office (Word, Excel, Outlook)
Working with minimal supervision, demonstrating good organisational skills, e.g. prioritising workload and accommodate changing priorities.
Proven track record in providing first-class customer care and service delivery, including dealing with customer complaints
Able to implement, maintain and improve record keeping and reporting systems

Please visit the RZSS Job Opportunities page for details on how to apply and to see the role profile for further information on what the role involves and essential/desirable criteria.

Receptionist and Visitor Services Administrator

Hopetoun House is one of Scotland’s finest Stately Homes and is managed by the Hopetoun House Preservation Trust. The Trust’s purpose is the preservation and conservation of the House, its contents and immediate grounds together with facilitating public access and making educational use of Hopetoun. Hopetoun currently welcomes around 50,000 visitors per year and is graded as a 5 Star attraction by Visit Scotland

To support its charitable objectives there are three main elements to the business of the Trust:
• Visitor Attraction and Education, being open to the public from Easter to September
• Corporate Events & Weddings, including gala dinners, conferences & filming
• Public Events, including fireworks night, lighting trail, Christmas shopping fair and concerts

www.hopetoun.co.uk

Position: Receptionist and Visitor Services Administrator
Status: Part Time – 3 days per week (Tues, Thurs and Fri) 9am to 5pm (with very occasional weekend/out-of-hours work)
Salary: £18,000 to £19,500 p.a. pro rata depending on experience. We offer 29 days (p.a. pro rata) paid holidays (including Bank Holidays) plus a discretionary 3 additional days at Christmas and various company benefits including pension contributions.

Place of work
Based at Hopetoun House, South Queensferry. Please note that there is no public transport near Hopetoun, so your own transport is essential.

The Role
The primary role is being the first point of contact for Hopetoun by phone, email and on site, supporting all sectors of Hopetoun, but more focused on supporting Visitor Services including managing all aspects of day visitor group bookings. Other duties include, office administration, some basic accounts support and a little P.A. support to the Finance Officer and General Manager. Working as part of a small team the successful candidate must be customer focused, enthusiastic, adaptable and above all a strong ambassador for Hopetoun.

This role has 3 core areas as follows:

1. Receptionist
As the first point of contact for telephone enquiries to Hopetoun you must be confident in dealing with a wide range of calls. Typically, phone calls from the public with questions about visiting Hopetoun House and grounds, also sales enquiries for weddings and corporate events (to be passed on to the Event Team). An excellent phone manner is essential. Likewise, general enquires are received by email and must be replied to promptly and precisely. The job holder will also meet and greet visitors in the reception area. All modes of communication require you to be polite, friendly, efficient and professional.

2. Visitor Services
The job holder will manage day visitor group bookings, liaising with tour operators and private groups. In doing so, they will work with the Head Guide, The Stables Kitchen (our onsite café) and our ticketing team ensuring that they are kept up to date with all the relevant information on group bookings. They will be trained to use VenPos (our ticketing software) so that they can check/amend online public bookings, run reports and cover lunch breaks in the ticket office. There is also occasional public event support, e.g. selling/checking tickets at the Christmas Shopping Fair.

3. Administration
Admin duties will include, placing orders (e.g. stationery, workwear, equipment and supplies), making bookings for courses and services, managing incoming and outgoing post, taking minutes at meetings, photocopying, laminating, filing, general correspondence with staff, volunteers, season ticket holders, tenants etc. A small amount of accounts admin is also required such as making payments online and issuing sales invoices and there will also be some P.A. duties for the General Manager and the Finance Officer.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key Skills and requirements
• Experience in a similar role
• Detailed working knowledge of Excel, Word and Outlook
• Demonstrate excellent communication skills internally and externally
• Manage time and differing workloads effectively
• Take accountability
• Demonstrate initiative and attention to detail
• Ability to work independently as well as part of a team
• An interest in heritage/visitor attractions (advantage, not essential)
• Basic understanding of business accounts (advantage, not essential)

To apply please send a letter of application, telling us a bit about yourself, why you’d like this job and why you’re suitable, please also attach your CV. Send to: finance.officer@hopetoun.co.uk

Please note that we are unable to acknowledge all applications, only those selected for interview will be contacted. If you have not been contacted within four weeks, you have not been selected for interview. Only those with a right to work in the UK will be considered.

Direct applicants only. No Recruitment Agencies Please.

Head of Group Finance

The Place

Xpress are delighted to be working with one of our Scottish based Visitor Attractions clients who own and operating an expanding a range of Attractions based across all leading Cities and Towns with the Scottish marketplace. Over the last 2 years the company has continued to push forward with their business model and although the last 2 years have been extremely difficult trading time the company is now starting to see great returns as the business and the economy start to emerge out of this current period.

As part of the next stage in the company’s development they are now looking to attract ideally from a Visitor Attraction or Hospitality / leisure sector a qualified Accountant to initially come on board as Group Head of Finance with the opportunity grow and develop into the future Finance Director as the company expand out of Scotland and into the UK.

The Job

As Group Head of Finance, you will be part of the senior management team and you will report into the CEO you will have responsibility for the following You will be responsible for setting up the finance systems for compiling, analysing, reporting, and presenting P&L figures for all departments and coordination of year end budget reports. You will need to create and implement systems and procedures to record and analyse costs and can communicate these effectively around the business. You will ensure the appropriate control and review processes are in place and being performed across all outlets .

A complete understanding of funding and the ability to interact and manage the relationship with Owners and banks are essential to this role. The ability to motivate and lead a motivated team of professionals is critical to the success of this position.

The Person

You will need to be able to demonstrate a solid track record of operating in a large Visitor Attraction or experience gained in dealing with small multi-site venues where you might have be responsible for being an Area financial manager or / director experience, preferably be qualified to ACCA or CIMA with strong numerical and literacy skills and be computer literate. You will be a good communicator, team leader and motivator who can produce results.

You should have a dynamic personality with the ability to adapt to change.

The Rewards

For the role of Group Head of Finance, our client is offering a competitive circa starting basic circa £70,000 to circa a £100k package to secure the right candidate for this exciting new role that is being created to strengthen the senior management team as the business grows and expands over the next 5 years Xpress Recruitment is acting as an Employment Agency in relation to this vacancy all candidates registering with Xpress Recruitment will need to provide proof of identity, eligibility to work in UK and any relevant qualifications and references.

Visitor Services Assistant – Administration

JOB PURPOSE

You will be responsible for the providing administration support to four properties within the Aberdeenshire South area, Crathes Castle, Drum Castle, Craigievar Castle and Leith Hall. You will ensure all general administration is undertaken diligently, efficiently and carried out within the Trust’s procedures and policies.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively and timeously, including (but not limited to):
• Property correspondence (mail, email and telephone);
• Filing and record-keeping;
• Diary Management;
• Processing membership applications for the sites;
• Meetings support (agendas, minutes, support documentation);
• Cashier duties (reconciliation and recording);
• Data entry of takings, statistics – weekly, monthly and ad hoc;
• Purchase ordering – as required;
• Invoicing

Retail & Admissions Assistant

Looking for a job with plenty of variety? We’re currently looking for friendly, enthusiastic people to join our Retail & Admissions team from spring until early Winter. We also have a number of student positions available. The successful applicants will enjoy plenty of variety, dividing their day between Reception, the Gift Shop and Xplore Store. These positions are all full time – seasonal. Availability over weekends and school holidays is necessary and full training will be provided.

For more information, or to apply now, visit www.landmarkpark.co.uk

Visitor Services Assistant – Collections Care

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future; the preservation of our collections for future generations and engaging our visitors with properties heritage.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire north region.

Spread over four floor, Haddo House boasts a range of private dining and entertainment spaces, as well as one of the most impressive interiors in the area making it idea for weddings and corporate events and functions.

The venue also comprises of a large multi-use courtyard which houses the retail and catering areas, one of the best gardens in Aberdeenshire, as well as two function / events and conference spaces and a large events lawn

Ticketing & Admissions Assistant

Would you like to join our 5 star team this season? We are looking for customer service champion who is a strong team player, and self motivated hard worker. If that sound like you please do get in touch, the job spec details are below.

Greeting visitors, selling and checking tickets, operating a computerised till & data capture system, cash handling and record keeping. Up selling specific products to ensure sales targets are met. Supervising car and coach parking and assisting with visitor flow management. To provide the highest standard of customer care for individual, disabled and group visitors and assist with the security of the Castle and its exhibits. A smart appearance and personable manner are essential.
MAIN DUTIES:

1. Meeting and greeting group and individual visitors, dealing with enquiries and assisting the castle team in providing a 5 Star visitor experience, working between our ticketing office in the grounds and our entrance hall.
2. Selling and checking tickets and the associated cash handling, credit card processing, etc., using appropriate equipment and technology.
3. Upsell and cross-sell specific products to ensure sales targets are met e.g. guide books and annual passes
4. Reconciliation of cash at end of day and appropriate reporting.
5. Ensuring the security of all cash and payment vouchers at all times.
6. Working closely with castle accounts and administration personnel and complying with directives and requests as appropriate.
7. Maintaining accurate and up to date records at all times including special ticket sales, complimentary tickets and database information, etc
8. Administration as required including help to maintain/photocopy stationery and equipment stocks.
9. Assisting in the delivery of marketing and sales initiatives as directed by the Head Guide and Operations Manager.
10. Assist with maintaining the security and safety of visitors, staff, the Castle and its contents.
11. Assisting and supporting floor guiding staff in maintaining a high level of customer interaction for which an understanding of the Castle and its contents is required.
12. Provide assistance and support to teams within the castle enterprise as required, including guiding, housekeeping, retail and administration.
13. Comply with health & safety directives and organisational policy, including regular fire drills.
14. Comply with organisational policy for green tourism and recycling policies.
15. Attend team meetings and training sessions as required including after hours sessions – reasonable notice is given and staff are paid for their time.

To apply please contact- kerryw@blair-castle.co.uk

Seasonal Contract length: 7 months

Salary: £8.91 per hour

Contract length: 7 months

Application deadline: 18/02/2022

Expected start date: 01/04/2022

Salary: £8.72-£8.91 per hour

Mercat Tours Ops/Groups Executive

Mercat Tours are looking for friendly, focussed, proactive and well-organised people to join our team.
We’re inviting people who care about visitors first and last, are passionate about our beautiful city, relish a challenge and will thrive working with our great team.

Purpose and Role;
• Assist in the effective and efficient operation of Mercat Tours’ team rota, tour programme and private tours
• Manage group enquiries and deliver a first class, visitor focused experience
• Ensure high quality visitor experience delivered consistently through effective operational planning
• Share ideas on how to improve Mercat’s service and develop new business
• Work as a positive, supportive member of our great team
• Help drive the growth of Mercat in a positive, sustainable future as part of our dynamic team

• Communicate, support and work with Storytelling and Support Team to ensure a first class, visitor focused experience
• Point of contact for Storytelling and Support Team on rota, programme and groups
• Ensure accurate and up to date daily schedule for all company operations
• Process partner bookings i.e. Edinburgh Castle
• Process any schedule changes ensuring accurate, detailed records

• Handle group enquiries and maximise sales conversion
• Ensure accurate records kept
• Compile monthly data of footfall, revenue and number of bookings
• Liaise and ensure effective communication with relevant steam and departments on scheduling matters

Your Skills and Strengths;
• Excellent organisational skills and attention to detail
• Methodical, logical and thorough approach
• Excellent communication skills
• Excellent working knowledge of Microsoft Office
• Positive and proactive approach to problem solving
• Thrives working in a team
• Friendly, energetic and helpful
• Passion for high quality product and visitor experience
• Commitment to be the best you can be
• Sense of humour!

Details;
• Permanent role, flexible hours
• Part-time and full time roles available
• 14hrs per week minimum guaranteed
• Shifts vary in length from 4.5 to 7hrs per day
• Working hours 9am – 11pm
• Working week Monday to Sunday
• 3 month probationary period
• We are a Living Wage employer offering £10.50 p/hr

Benefits
• Your personal development and training is core to your time with Mercat
• Bike to work scheme https://www.bike2workscheme.co.uk
• Access to ASVA card https://www.asva.co.uk
• Access to company holiday home
• Annual discretionary bonus

Interview Process
Stage 1; Successful applicants will be called for an initial ‘meet the team’ chat
Stage 2: A 3 x 10min online interview with 3 individual members of our team
Stage 3: Successful candidates will be offered a permanent contract with a three-month probationary period. You will receive our award-winning, accredited training to deliver our 5 star visitor experience.
Areas covered in training
• Product knowledge
• Customer care
• Full H&S, fire and first aid procedures

To Apply
Please send to join@mercattours.com by 21st Jan 22
• Application form – download here
• Covering letter (optional)
• 30sec max video – tell us about yourself and why you want to join our Mercat Support Team (youtube link preferred)

Please note the terms to apply – without both the application form and video your application will not be considered

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