Hospitality and Catering

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Culzean Castle we are looking for energetic, cheerful, and hard-working individuals to join our amazing Food and Beverage team.
We are looking for a Cook to join our talented kitchen team and help in the day-to-day operation of the Food & Beverage outlets at Culzean Castle.
Core hours will be the minimum hours available, with the opportunity to work additional hours to suit the needs of the business. Must have full flexibility and weekend availability, hours will be issued on a weekly rota basis. Perfect for those seeking a better work / life balance as the restaurant operates between 10am and 5pm – no more late nights!

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Preparing and cooking menu items to meet café standards.
• Managing portion sizes and food waste to control costs.
• Ensuring the kitchen is clean, organized, and adheres to hygiene regulations.
• Monitoring inventory levels to avoid shortages or excess stock.
• Ensuring food meets customer expectations for quality and consistency
• Staying calm under pressure during busy service hours
• Adhere to the Trust’s “Health & Safety Policy”, being mindful at all times of the health and safety of self, staff, volunteers, and visitors.
• Adhere to the Trust’s obligations to minimise impact on the environment, e.g., efficient use of water/heat/light, recycling and the disposal of waste.
• Adherence to the COSHH Training provided and control of substances covered by COSHH.
• Involvement in the upkeep and maintenance of both the entire department site and, specifically, the F&B outlets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• Basic Food Hygiene Certificate

Essential
• Highly developed organisational skills, deployable in a multi-tasking environment.
• Proficiency in cooking techniques and a deep understanding of ingredients.
• Ability to prepare a variety of dishes quickly and consistently.
• Ability to work efficiently in a fast-paced environment, especially during busy hours.
• Ability to work as part of a team and the ability to foster and motivate a team.
• The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
• Collaboration and effective communication with team members to ensure smooth service.
• Ensuring food presentation, portion sizes, and taste meet the café’s standards.
• Monitoring cleanliness and food safety in the kitchen.
• Adaptability to customer preferences or dietary restrictions.

Desirable
• Demonstrable experience as a cook in preparing and producing food to a consistently high standard using fresh products and ingredients.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.

Join Our Team:

Food & Beverage Team Member at Lost Shore Surf Resort

About Us:

We are the largest inland wave pool in Europe, next to Europe’s largest indoor climbing arena.

It comprises of three open kitchens, bar/café, in house market an adjoining private event space and accompanying public event programme. A forward-thinking space that celebrates the very best in Scotland’s produce and wider cultural landscape. Canteen is one of Scotland’s most dynamic foodie destinations that helps put Lost Shore firmly on the map.

What you will be doing:

Work in the Food and Beverage (F&B) Operation and Events Programme at the Lost Shore Surf Resort (LSSR) in Edinburgh.

Work as an essential member of the F&B Front of House (FOH) and Events Teams.

Provide a world-class visitor experience in F&B and Events, ensuring safety, hygiene, and legal compliance.

Report to the F&B Manager while working closely with the F&B Floor Manager, Asst Manager, and Team Leader.

Visitor Experience: Collaborate with F&B management team to understand and exceed visitor expectations, ensure visitor satisfactions are met and surpass targets for repeat visitors, act on feedback to maintain high standards, and deliver quality services.

Working as a Team: Work together as a team to create a positive work environment, adapt to feedback, stay informed and engaged in communications, address issues promptly, and ensure adherence to all Policies and Procedures.

Ways of Working: Ensure adherence to LSSR’s Health and Safety policy, maintain personal training records, comply with Risk Assessments, operate within licence and permit parameters.

Qualifications, Skills and Experience

A passion for hospitality.

A want to serve customers and progress in the hospitality sector.

An outgoing attitude and a personable quality.

Additional Information:

As a Food and Beverage Team Member you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

**We may begin interviewing strong applicants while the advert is still live, so we encourage you to apply as soon as possible.**