Management

JOB PURPOSE

You will be responsible for the operation of Falkland Palace. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximised and key commercial, financial and development objectives are achieved to make the property fully sustainable.

You will lead a management team responsible for delivering an overall visitor service strategy, care of the site, including retail, events and admissions and liaise with colleagues responsible for collections care, estates management and gardens. Promoting good communication across the site and a joined up service provision.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
You will lead a team to support the overall experience at Falkland Palace – currently including visitor experience, events, admissions and retail.
 Staff and volunteers – (recruitment, induction, development, motivation, performance management) such that they are fully equipped and motivated to undertake their duties to the required Trust standards and that staffing budgets are adhered to.
 Instil a Health & Safety culture across the property, ensuring the team work within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.
 Budgets – (setting, phasing, monitoring, reporting, pro-active and re-active adjustments together with the Operations Manager and wider management teams) to ensure that the finances are sustainable within the context of the wider property budgets.
 Create a culture of ‘exceptional service, every time’. Delivering high standards of delivery and a consistently warm welcome within the visitor experiences at all properties.
 Driving the visitor services experience to achieve its financial targets, maximising income and profitability, using the Trust’s procedures and instructions. You will strive to be efficient and ensure cost effectiveness in all the work you do.
 You will ensure high standards of presentation across the property, you may have delegated tasks within other departments and you will understand and help deliver your overall property business plan.
 Work closely with other VSMs and Head Gardeners in the Fife cluster to develop visitor strategies for all sites.
 Taking responsibility for opening and closing and security of buildings as well as emergency procedure implementation, duty management and providing relief cover as required.
 Designing and developing tours, events and visitor experiences that engage visitors through storytelling.
 Establishing visitor experiences which are relevant, socially inclusive engaging to all visitor groups.
 Ensuring that all formal and informal learning experiences are designed and developed in line with the curriculum for excellence and the target audience needs
 Managing the promotion and administration of visitor experience and events together with property VSS’s
 Ensuring that the longevity of the Trust’s buildings and fittings are maximised through appropriate maintenance and/or replacement regimes.

Glasgow Science Centre (GSC) is an educational charity and leading science centre and visitor attraction with a 5-star status. Our mission is to inspire everyone to explore and understand the world around them and to discover and enjoy science.

We are a place of learning, creativity, curiosity, and fun, inspiring and empowering around half a million people every year, both inside and outside our amazing centre in Pacific Quay, on the banks of the Clyde.

Our state-of-the-art centre contains more than 450 interactive exhibits, a digital planetarium, a science show theatre, a teaching laboratory, an IMAX cinema, and a maker space. We also take science out of our centre and across Scotland with our On Tour programme and our Community Engagement Programme works closely with people in our local communities.

Our staff are vitally important to us and play a key role in achieving our mission. We value diversity in our workforce and want our workforce to reflect the diverse communities we serve bringing a range of skills, experiences, knowledge, and ideas to help towards our mission.

Our company values are important to us as they underpin who we are and how we work, what we believe in and stand for:

We strive for excellence

We are inclusive

We innovate

We collaborate

ABOUT THE ROLE

Are you committed to seeking excellence, creativity and innovation? Do GSC’s mission and values excite you? Do you want to work in a positive, vibrant and collaborative environment?

We are recruiting for a Visitor Centre Manager to lead and deliver Glasgow Science Centre’s contracted management and operational responsibilities for Whitelee Visitor Centre (WVC) to meet the shared strategic objectives of the owner, Scottish Power Renewables (SPR) and Glasgow Science Centre (GSC), including the day to day management of the operational team, sub-contractors and also acting as a lead contact with SPR and assisting in the preparation of regular progress reports.

Whitelee Visitor Centre is based in Eaglesham and is managed by GSC.

You will have demonstratable experience in leading a high performing and effective operational team to deliver high quality visitor experiences and learning programmes. You will have excellent communication and interpersonal skills and collaborate effectively with stakeholders. Your budgetary management and commercial awareness along with your passion for excellence will ensure you are able to continuously develop the visitor centre and maximise visitor numbers.

Full job description is available to download at the bottom of this page.

If this sounds like you then we would love you to get in touch!

APPLICATION DETAILS

Please find full job description and application form available on the Jobs and Volunteering section of our website.

www.glasgowsciencecentre.org/current-vacancies

We are equal opportunities employer and welcome applications from people of all backgrounds.

Following a notable period of growth, Almond Valley now seeks a Director to sustainably guide its operations and strategic direction. The role encompasses a broad spectrum of responsibilities, from overseeing the day-to-day management to engaging with local and national stakeholders. The Director will ensure the Trust remains a vibrant, educational, and cultural hub, reflecting their commitment to Scotland’s rich heritage.

The ideal candidate will have an exceptional proven track record in leadership. They will possess robust operational and financial management skills, coupled with a flair for inspiring teams and fostering community relationships. A deep appreciation for Scottish culture and history is essential.

ABOUT DYNAMIC EARTH

Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

It is an exciting time to join our fundraising team and be part of telling our epic story to achieve our vision of a positive future for us and our planet. This role is key to delivering our fundraising strategy to increase income and our supporter base, in advance of capital fundraising to reimagine the Dynamic Earth Science Centre and exhibition within the next 3 to 5 years.

We are seeking a proactive, energetic and enthusiastic fundraiser, who will grow and manage partnerships with Trusts, Grant Makers, Corporate Trusts and Corporate CSR partners to maximise unrestricted and restricted income and supporter engagement.

DUTIES

1. Understand our strategic priorities and funding needs, including core funding, projects and capital expenditure; to develop and write compelling and tailored funding applications, cases for support, bids, business proposals, fundraising materials and case studies to secure funding and support.

2. Identify and research potential funders who have an affinity with our work and projects to develop and maintain a robust prospect pipeline of Trusts and Foundations, Statutory and Grant making bodies and Companies to support our core work and projects.

3. Create and manage a rolling programme of approaches to new and existing partners, by scheduling and making high-value applications, proposals and pitches to secure multi-year grants, donations, sponsorship and mutual benefits to meet annual targets and secure a robust pipeline of future funding pledges.

4. Cultivate and manage a growing portfolio of high value partnerships, by providing excellent stewardship and relationship management to maximise income generation and engagement, deliver and report on agreed benefits and outcomes in order to retain long-term continued support.

5. Promote our charitable purpose and gain recognition for the impact made by our work with internal and external stakeholders by attending networking events, delivering presentations and providing content for our marketing and communication needs.

6. Build strong internal relationships with relevant stakeholders to ensure high value partnerships are managed appropriately and effectively, as well as providing professional funding advice and support to senior colleagues to ensure relationships are supported at the highest level.

7. Provide regular performance updates and reports to the Director of Fundraising and Marketing, and contribute to fundraising strategy development, the fundraising committee, annual plans, budgets and other fundraising duties as required.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• 3 years relevant experience in a similar role, ideally working with trusts and companies.
• Be able to demonstrate previous success in generating income and achieving targets.
• Exceptional written and verbal communicator, with the ability to excite and inspire.
• Ability to network and connect with different people to influence and negotiate partnerships.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and CRMs.

Desirable
• Experience of creating and delivering high-quality funding applications and proposals.
• Understanding of fundraising trends in the trusts and corporate landscapes.
• Understanding of pipeline management for both trusts and corporate fundraising.
• Knowledge of fundraising procedures and record keeping in line with the Code of Fundraising practice, charity legislation, Gift Aid and GDPR.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

OUR BENEFITS
• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

To apply for this position, please visit https://awsexecutive.com/vacanciesdynamicearth/

ABOUT DYNAMIC EARTH

Dynamic Earth is the leading earth science engagement charity in the UK, with a mission to empower people with an understanding and empathy for the Earth and its future. We do this by providing compelling engagement at our world-class Science Centre in Edinburgh, as well as through our learning and engagement programmes across Scotland. We recently published a bold new 10-year strategy – From Beginning to Mend – along with a powerful new brand, to help us reach more people and to embed climate change across everything we do.

PURPOSE OF THE ROLE

It is an exciting time to join the Dynamic Earth fundraising team and be part of telling our epic story to achieve our vision of a positive future for us and our planet. This role is key to delivering our fundraising strategy to increase income and our supporter base, in advance of capital fundraising to reimagine the Dynamic Earth Science Centre and exhibition within the next 3 to 5 years.

We are seeking a proactive, energetic and enthusiastic fundraiser, who will drive growth and manage individual giving, focusing on our Patrons programme and Major Donors, to maximise unrestricted and restricted income and supporter engagement.

DUTIES

1. Understand our strategic priorities and funding needs, including core funding, projects and capital expenditure; to develop individual giving products and write compelling fundraising proposals, campaigns, materials and case studies to secure donations and support.

2. Identify and research major donor prospects who have an affinity with our work and projects to develop and maintain a robust prospect pipeline of Patrons, Regular Givers and Major Donors to support our core work and projects.

3. Create and manage a rolling programme of approaches to new and existing supporters, by scheduling meetings and making high-value asks to recruit Patrons, regular high-level gifts and one-off major donations to meet annual targets and secure a robust pipeline of future funding pledges.

4. Cultivate and manage a growing portfolio of high-value supporters, by providing excellent stewardship and relationship management to maximise income generation. Provide updates to donors through regular meetings and visits in order to retain long-term continued support. Lead on engagement events to support donor recruitment and retention.

5. Promote Dynamic Earth’s charitable purpose and gain recognition for the impact made by our work with internal and external stakeholders by attending networking events, delivering presentations and providing content for our marketing and communication needs.

6. Build strong internal relationships with relevant stakeholders to ensure high value supporters are managed appropriately and effectively, as well as providing professional funding advice and support to senior colleagues to ensure relationships are supported at the highest level.

7. Provide regular performance updates and reports to the Director of Fundraising and Marketing, and contribute to fundraising strategy development, the fundraising committee, annual plans, budgets and other fundraising duties as required.

SKILLS, KNOWLEDGE AND ATTRIBUTES

Essential
• 3 years relevant experience in a similar role, ideally working with high-value donors, members or patrons.
• Be able to demonstrate previous success in securing high-level donations to meet targets.
• Exceptional verbal and written communicator, with the ability to excite and inspire.
• Ability to network and connect with different people to influence and negotiate support.
• Well organised with excellent attention to detail and ability to prioritise workload.
• Self-motivated and confident to work with autonomy.
• Financially literate with a good knowledge of the Microsoft Office Suite and CRMs.

Desirable
• Experience of growing membership/patron programmes, managing regular giving and delivering quality engagement experiences.
• Understanding of fundraising practice and trends within the individual giving market.
• Understanding of pipeline management to grow major giving.
• Knowledge of fundraising procedures and record keeping in line with the Code of Fundraising practice, charity legislation, Gift Aid and GDPR.
• A professional or personal interest in science, earth science and environmental issues.
• An empathy for what Dynamic Earth exists to deliver.

OUR BENEFITS
• 34 days annual leave (which includes 9 bank holidays)
• Complimentary entry to Dynamic Earth for family and friends
• Free staff car-parking
• 25% Discount in the Dynamic Earth Gift Shop
• Subsidised meals from the Dynamic Earth Café
• Staff Canteen with complimentary tea and coffee
• Free entry to ASVA member visitor attractions (subject to conditions)
• Limited Gym Membership at MacDonald Holyrood Hotel (subject to conditions)
• Employee Values Awards
• Matched company pension contribution of 5%
• Confidential advice-line through our Employee Assistance Programme
• Life Assurance cover of 4 times annual salary
• Up to 3 years Critical Illness cover

To apply for this position, please visit https://awsexecutive.com/vacanciesdynamicearth/

Working as one of four Heads of Region, you will lead a multi- disciplinary team of professionals and be responsible for the operational management and care of the historical sites within your Region. You’ll operate as a representative for all HES
interests, identifying and developing relationships with stakeholders across civic and
industry groups to make our service more visible, relevant, vibrant and vital to Scottish
communities.

Additional Job Description
Assistant Experience and Events Manager

Location: Caol Ila Visitor Centre

Type: Permanent, Full-time

Closing date: 21st January 2023

The Assistant Experience and Events Manager is an integral role responsible for crafting and implementing our experience and events strategy in collaboration with the Regional Brand Home Manager and central Marketing team. You will lead and be responsible for the delivery of the Brand Home experience programme, on and off-site events, and festivals. This will involve having your finger on the pulse on industry trends to ensure we are providing leading experiences and events.

You will be responsible for:

– delivering outstanding and memorable experiences for customers

– providing attentive and quality service to visitors and the team

– leading the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance

– running overall operations, leading by example, and prioritizing time on the shop floor in order to encourage the team to deliver premier service.

– ensuring the visitor experience operation is ran with excellence

– providing strong and inspirational leadership while crafting an inclusive environment for your team to achieve set goals to ensure we are operating at an elite level

– setting the tone for customer engagement, encouraging people to discover Scotch whisky, and promoting responsible drinking.

– rostering large teams, leading various front of house sectors and have a strategic approach to help develop

– building all Experience operating procedures to ensure our guests leave with an unforgettable experience

– smoothly running operations, including but not limited to staffing, inventory management, behind the scenes operations, product knowledge, experience marketing execution, and event management.

This role will require weekend and evening work, with opening and closing responsibilities. The successful candidate will be based on site only.

To be successful in this role:

This is the perfect position for someone with strong  management experience within a high-end visitor experience/hospitality business/events operation where world class service is a minimum expectation. You’ll be an inspirational leader and empower others to work collaboratively with a positive and enthusiastic approach and the ability to develop, support, train and encourage the team to strive for the best and ensure that you are all set up for success.

You will have a proven track record of working at pace, responding to sales performance, handling multiple priorities and you are results driven with an attention to detail. You will be able to monitor and manage financial KPI’s and be able to implement and execute processes and procedures. Along with this you will be able to harness your expert knowledge within operations, leading large front of house teams and your strong stakeholder management skills as you will be collaboratively working with the Operations, Supply, Retail, Compliance, Finance, and Leadership teams.

This role will have operational complexity and will require advocacy skills, with the ability to think analytically, independently, and strategically. Ideally you will have proven ability to develop strategy and fluently translate this into commercial and operational success.  You will be required to work multiple technology systems for rostering/planning/ticketing etc.

Full training will be provided for you, we just look for individuals who are either hardworking or have a desire to become true brand ambassadors for our whisky portfolio.

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Contemporary work life balance policies and wellbeing activities
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Caol Ila is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Create a future worth celebrating!

Assistant Compliance Manager
Dalwhinnie Visitor Centre
Permanent – Full Time

Closing date – 21st January 2024

The successful candidate will be responsible for the day-to-day management of the full Brand Home operations which include; experience, retail, F&B and ensuring compliance. You will be expected to run overall operations, leading by example, and prioritising time on the shop floor. Leading the team to deliver world class service.

This role will require weekend, evening and on-call work, with opening and closing responsibilities. The post-holder will be based within 30 minutes from the Visitor Centre for on-call purposes.

Your responsibilities:

• Duty Management for Brand Home and distillery operations as required (full training provided)
• Lead and drive the risk compliance agenda across the Brand Home/s, lead and advocate good governance to ensure that all health, safety, and environment targets are met by driving site compliance with all legislation and internal Company Standards.
• To ensure zero additional costs to site through non-compliance, and (in line with Diageo’s code of conduct) to source the most financially viable option when identifying suppliers of materials/training.
• Managing all contractor administration and management on site Inc. Supplier tendering, contractor inductions & scheduling of works. Support with assessing suitability of Risk Assessments and Method Statements (RAMS). Challenging where submitted RAMS had not met Diageo standards.
• Using bespoke systems including SAP, Entropy, EQMS & Enablon to record data and source vital information.
• Onsite point of contact with operations team, attend Distillery risk and PCC meetings as required,
• Responsible for carrying our task based risk assessments, and creating and reviewing work instructions

Qualifications and experience required:

• 3+ years’ experience in a compliance function within hospitality, food & beverage, retail, spirits/wine and/or a relevant industry
• 2+ years’ experience in a management/leadership/supervisory role
• Knowledge of Whisky is desirable
• Be familiar with sales protocols and customer service procedures
• Experience of contract and facilities management
• Strong understanding of Health and Safety
• Possesses or willing to work towards achieving NEBOSH and all internal health and safety training
• Be guided by a customer-first attitude ability to understand and interpret consumer insights
• Must be analytical, and possess good knowledge of budgeting processes and performance indicators management
• Strong desire to learn more about the whisky story, brand, and its characteristics
• Must be flexible with work schedule including weekends, holidays, and evenings

About Us 

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

Dalwhinnie is an iconic visitor centre providing extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

Feel inspired? Then we may have the opportunity for you. 

Create a future worth celebrating with us!

Reporting to the Chair of The Strathspey Railway Company Limited and the Board of Directors, the GM will be responsible for the day to day running of the railway at all levels and across all departments, including the implementation of the company’s vision & strategy, ensuring compliance with company policies and the requirements of regulatory bodies such as the ORR.

The company has a close working relationship with its sister charity the Strathspey Railway Association and employs a small core team of around 10 permanent paid staff and a varying number of between 50-90 active volunteers, mostly members of the Association, depending on season.

Candidates without any transport or heritage railway experience are encouraged to apply, as we are looking for an effective manager with strong leadership and excellent administrative, HR and commercial skills to lead the railway going forward. We will provide on the job experience and training across the various railway departments as required.

The position is full-time and salaried on a pay scale of £35,000 to £45,000 per annum inclusive of all overtime, depending on the candidate’s experience & qualifications, but we are open to further discussions. The basic hourly week is 37.5 hours, however being a seasonal tourist attraction the job will involve working unsocial hours including evenings, weekends and public holidays as required by the demands of the job, the season and the train services to be run. Annual Leave entitlement is 30 days, including public holidays, with offset available when worked. Accommodation will NOT be provided, but a personal ATOC card providing significant discounted network railway travel will be available.