Operations

Full-time and Permanent
Salary £29,888 – £32,602 per annum (pay award pending)
Plus generous benefits package
On site

About the role

Join us as a Gallery Supervisor. Inspire, lead, and help make art work for everyone!

Every day we create connections with our visitors and our colleagues. From world class art to extraordinary buildings, we have plenty to inspire people at our galleries – the National, Portrait, and Modern. In this role, you’ll be at the heart of making every visit memorable.

We’re looking for people-focused Supervisors with a knack for leadership and a calm, professional approach to unexpected situations. If you’ve led and supervised teams in visitor attractions, retail, hospitality, or customer service, this is your chance to make a real impact.

With excellent communication skills and a collaborative approach, you’ll be comfortable supporting and motivating a team of Gallery Attendants to deliver exceptional visitor experiences while keeping our people, galleries, and art safe and secure. You’ll act as a visible and approachable leader, coaching and developing your team, ensuring they feel confident and empowered in their roles.

You’ll also play a key part in our day-to-day gallery operations, helping to manage visitor engagement, responding effectively to queries or issues, and maintaining smooth, safe running of our spaces. Passionate about creating welcoming, inclusive experiences, you’ll help every visitor leave inspired and eager to discover more.

The difference you’ll make

Our Vision
National Galleries of Scotland Security and Visitor Services Team provide an exceptional visitor experience and service. The team embodies our strategy ‘We make art work for everyone’, in protecting our people, art, and our buildings and ensuring an inclusive welcome for all.

Our Mission
National Galleries of Scotland Security and Visitor Services team exists to enable our visitors to explore, experience and enjoy our artwork safely and securely at our various Galleries. We have three key areas of responsibility:

– Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.
– Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.
– Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.

Working with Operations Managers across our galleries, you’ll focus on operations management, visitor engagement, and team leadership. Your responsibilities will include:

– Leading, motivating and coaching Gallery Attendants to deliver exceptional visitor and artwork care, safety, security and building presentation.
– Acting as Duty Manager on a rota basis, ensuring public and asset safety and security along with visitor care during opening hours.
– Communicating clearly and proactively across departments, sharing information with other visitor-facing colleagues.
– Assisting in the safe evacuation of our buildings during any incidents or emergencies.
Supporting visitor-facing colleagues to respond to and deal effectively with visitor queries or complaints, taking prompt and appropriate action to resolve any issues.
– Keeping up-to-date and knowledgeable with the exhibitions, displays and events. Coaching and developing your team to gain and use their expertise to enhance our visitor experience.
– Recruiting, training, and developing Gallery Attendants, supporting their performance and growth.
Promoting best practice in health, safety, and wellbeing across your team.
– Working collaboratively and supporting the Security Supervisors.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully supervising teams within a visitor experience, Retail and/or customer service organisation.
– With experience of managing performance, you’ll be interested in people and be confident in engaging with staff to provide motivation and inspiration to deliver information.
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills.
– Ability to prioritise your own and the team’s workload.
– Excellent communicator with outstanding interpersonal and written skills.
– Ability to respond to any unexpected situation in a calm and professional manner.
– High degree of IT skills, proficient in MS Office.
– A fair, consistent, and helpful approach in dealing with staff and public.

It would also be great if you have:

– First Aid qualification, or willingness to undertake training to obtain.
– Knowledge of another language (e.g. Gaelic) is desirable but not essential.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Friday, 30 January 2026.

Cruise Loch Ness is a long-established, family-owned visitor attraction operating year-round tours on one of Scotland’s most iconic locations. As proud ASVA members, we are committed to delivering exceptional customer experiences, industry-leading safety standards, and a warm Highland welcome. We are now seeking a highly skilled and customer-focused Master Skipper to join our team.

About the Role:
As Master Skipper, you will take full command of one of our vessels, ensuring the safe and efficient operation of scheduled cruises, private charters, and specialised sailings. You will lead your crew with professionalism, ensuring every visitor enjoys an informative, memorable and safe experience on Loch Ness.

You will be responsible for:
• Safe navigation and operation of the vessel in accordance with MCA regulations and company procedures
• Leading and coaching crew members to maintain exceptional service standards
• Conducting passenger briefings and engaging with guests in a friendly and approachable manner
• Ensuring pre departure checks, maintenance logs and safety equipment inspections are completed to the highest standard
• Responding calmly and effectively to unexpected situations, weather changes or operational challenges
• Upholding the values of ASVA through outstanding visitor care and operational excellence

About You:
We are looking for a qualified and confident skipper who takes pride in their work and leads by example. You will be someone who understands both the responsibility of vessel command and the importance of creating unforgettable visitor experiences.

Essential requirements:
• Commercially endorsed RYA/MCA BML qualification appropriate to vessel and operating area (Tier 2, Level 2)
• Strong command experience on passenger carrying vessels
• Excellent communication skills with a friendly, visitor-focused manner
• Ability to motivate and support crew members
• Strong situational awareness and sound judgement
• High standards of professionalism, reliability and safety awareness

Desirable qualities:
• Knowledge of Loch Ness and the local area
• Experience working in a visitor attraction, tourism environment or similar
• First Aid certificate
• A passion for storytelling or interpretation to enhance the guest experience

What We Offer:
• Competitive salary with progression opportunities
• Full training and ongoing professional development
• Supportive, family run working environment
• The chance to work on one of Scotland’s most famous bodies of water
• 28 days holiday (pro rata) + 3 paid festive bank holidays
• Workplace pension

How to Apply:
Please send your CV and a short covering letter explaining why you would be a great fit for this role to Paul@crusielochness.com

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Middle District Waterway Operative to join our Operations team in Fort Augustus. The purpose of this role is to contribute to the safe daily operation of the waterway. This role will involve close contact and interaction with customers and stakeholders on a daily basis and will aim to deliver a safe, secure and vibrant waterway where visitors are delighted with the quality of their experience. The role will contribute to the maintenance, conservation and improvement of the waterway for, customers, local communities and visitors to enjoy. Working to defined standards this role will enhance the reputation of the waterway, as a valued national asset, and support Scottish Canals (SC) in its aim to improve safety and increase the number of people using the waterways.

The role is offered on a fixed-term basis for 2 years, and with a starting salary of £27,155 (Band B) plus 11.25% Variable Hours allowance and £850 Outdoor Working allowance. Working hours 35 hours per week on average and working a variable rota pattern.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Comply with SC’s Health & Safety policies and defined standards. Report incidents, accidents and near misses. Support and contribute to ‘Behavioural Safety’.
Maintain accurate records as required such as timesheet, HAVs records etc.
Complete point of work risk assessments and make adjustments to work methods where appropriate. Ensure all equipment (PPE, plant, materials etc.) are appropriate for the task in hand.
Ensure that the customer experience is maximised by providing outstanding levels of customer service, including anticipation of and response to customer-related issues
Schedule the movement of boats through the district as efficiently as possible
In accordance with Scottish Canals standards promote the organisation by maintaining a professional approach at all times.
Undertake the operation of structures e.g., locks, bridges and sluices in a safe and efficient manner.
Undertake key duties associated with the daily operation and maintenance of the waterway and waterside e.g. towpath vegetation management, painting, litter collection, fencing repairs, pontoon redecking etc.
Operate appropriate plant & tools commensurate with the task in hand (having achieved the correct competencies / training).
Provide a first response for any emergencies/incidents that may occur on the waterway.
Support asset inspections. Identify and report any structure failures, breaches, and damage or pollution incidents to Supervisor or Engineers.
Participate in the working and standby rota as directed, including out of hours water/ flood control duties
Ensure that environmental and heritage issues are taken into consideration in all work that is undertaken
Work outside in all weathers
Occasional travel to other Scottish Canals locations on the Caledonian Canal and elsewhere in Scotland

Skills and experience required:

Experience of working within relevant environment e.g. a busy customer service environment, general vegetation management and general asset management.
Experience of working as a key member of a small team
Experience of computers and smart phones including email, online training, digital diaries and task-specific software
Strong experience of maintenance skills, such as painting, woodwork, fencing, concreting, use of hand tools and small power tools, minor plumbing and preferred use of tractors or excavators
Experience of administrative tracking e.g. data recording using computerised or manual systems
Able to communicate effectively with other team members and locations to allow for the efficient operation of the waterway.
Must have a full UK driver’s licence and access to your own vehicle.
Preferred experience of working with boats or in a marine environment and VHF licence holder
Preferred cash handling experience

Qualities & abilities required:

A positive, ‘can do’ attitude
Safety awareness
Strong team-working ability
Time management skills
Problem solving capability
Ability to work under pressure

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

We are seeking a highly professional and motivated individual, who is multi-lingual and fluent in Spanish, to join our team as an International Commercial Coordinator (Emerging Markets).

Based in our Head Office in Broxburn, Scotland, you will support our regional Commercial Director in driving business development across some of our most dynamic, fast moving and exciting markets, including the Middle East, Africa, Commonwealth of Independent States (CIS) and Latin America.

Providing comprehensive commercial support and acting as the primary liaison between Operations, Marketing and Accounts to ensure service excellence, you will be proficient in managing smaller customer accounts to enable Directors to focus on strategic priorities.

This position requires delivering all Ian Macleod Distillers’ standards and values with agility, accountability and a proactive approach. Multi language skills are essential to facilitate effective engagement in various markets, particularly Spanish for the Latin America market.

Key Responsibilities

*Engage with customers in a professional and articulate manner
*Build rapport and maintain positive customer relationships
*Handle customer queries and complaints with integrity and professionalism
*Provide administrative support to multiple stakeholders
*Work collaboratively in an account management or client services capacity

Key Skills & Requirements

*Strong analytical and organisational skills
*Entrepreneurial thinking within a fast-paced sector
*Computer literacy, especially Microsoft Office and Microsoft Teams
*Knowledge of key country legislation and best practices in shipping and export
*Previous experience in a sales support role
*Experience with Tropos is desirable

If you are ready to bring your expertise and enthusiasm to this role, we would love to hear from you!

Next Steps…

Please note, that along with your CV, you will need to answer some key questions and submit a tailored cover letter, clearly outlining why your skills and previous experiences are a perfect fit to what we are looking for – remember this is your opportunity to make yourself stand out from the crowd!

Please note, that to be able to be considered for this opportunity candidates must already have full eligibility documentation to be able to live and work in the UK. This is also an open application window, therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement.

Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

***No Agency Contact***

The Company

We are privileged to remain one of the most widely respected Scottish independent family firms in the spirits industry, with four generations of expertise, distilling, blending and bottling to our name.

Over 80 years, our family business has expanded its portfolio to include award winning premium Scotch whisky, gin, and rum brands.

Our independence allows us to balance traditional craftsmanship with endless opportunities for creativity and innovation, ensuring continued growth and relevance for the future.

As a family-owned company, we are strong believers in looking after our people. After all, everyone should have a workplace that they can call home. We’d love you to join us…In Good Company!

Thank you for your interest in the post of Stonemason with Historic Environment Scotland that will be based at our Stirling Depot. This is a permanent, full-time position.

The Monument Conservation Unit (MCU) based in Stirling is tasked with the responsibility for conservation, maintenance and presentation works within the Stirling depots remit. You will assist with conservation and routine maintenance works to HES monuments in the Stirling Depot area including one of our flagship sites Stirling Castle.

A new and exciting opportunity awaits a guest focused operations professional to join our team at the Loch Ness Centre and assume the position of Operations Duty Manager.

Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

Our attraction’s success revolves around our guests, and you’ll spend every day finding ways to do things better, for them. Our guests expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

To be successful in this role, you will have a background in delivering the optimum of guest experiences. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills, whilst enjoying working as part of a team.

The role is varied and you need to be a fast thinker and work well under pressure. You will have the flexibility to work on a rota which includes mornings, evenings and weekends.

In return for your dedication we will invest in your career, offer a salary of £30,000 plus you will receive the following benefits:

• Money back on your medical costs (such as opticians and dental treatments)
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Health & wellbeing programme
• On-site parking
• Shopping Discounts
• An extra day off for your birthday if it falls on a working day!
• Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)

A job description and details on how to apply can be found on the Continuum Attractions website.

Applications will be reviewed on a rolling basis and we may close the advert early dependant on the volume of applicants.