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Operations

Reporting to the Facility Duty Manager you will assist with the safe and efficient day to day running of a designated leisure facility. You will assist the Facility Duty Manager in achieving performance targets and standards in delivering high quality leisure services which reflect OneRen’s objectives and customer needs.

This role requires an individual who has experience of supervising operational teams and who can adapt within a dynamic, working environment while driving day to day operations.

You will assist the FDM in the effective administration and assistance on all employee and facility related matters including application of company policies/procedures.

Number of vacancies: 2

Work hours: please see above attached rota.

Closing date: 13 July 2025

Interview date: To Be Confirmed

To apply, please click the “apply now” button below.

The successful candidate will be required to undertake a PVG Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

We’re seeking a Seasonal Weekend Customer Operations Associate to provide exceptional customer service, based at our Seaport Marina office in Inverness.

First class customer service is central to everything we at Scottish Canals do, and you will help us provide it at the busy marina. Working Saturdays and Sundays 9am to 5.30pm, July to end of September, with the potential of extra hours.

You will help our customers with all their requirements. These include selling diesel, electricity and allocating berths, providing directions and tourist information. At the same time, you will work closely with nearby lock and bridge keepers and generally provide support around the office.

Although we’re looking for someone with proven customer service and cash handling experience, we’ll provide all the training you’ll need to do the practical jobs. You’ll be a self-starter, comfortable working on your own, enjoy helping people and solving problems.

Full uniform, company phone and training will be provided.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer Operations Manager to join our Falkirk Hire Boats team at the Falkirk Wheel. You will manage the FHB Marine Technician and FHB Operatives, ensuring continuity of customer service is maintained to highest degree. The ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet is fundamental to this role.

The role is offered on a permanent basis, and with a starting salary of £34,165 (Band D). Working hours 35 hours per week, on a rota which may include weekends and bank holidays as well as providing additional standby and call out cover.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Lead and motivate a team of Bankside Operations Staff. To include recruitment and selection, performance and development reviews, training and development planning, succession management, absence management, rota management, leading toolbox talks, ensure effective communication of relevant business issues. adhere to set budgets and associated processes. Raise purchase orders in line with organisational processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Meeting the requirements on Planned Preventative Maintenance (PPM). Manage and deliver the winter works programme for the fleet.
Manage the use and maintenance of commercial vehicles, floating plant, and equipment to the required standards.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers. Complying with Scottish Canals Health & Safety policy and defined standards. Undertake risk assessments, investigate, and report incidents, accidents and near misses. Ensure safe use of appropriate equipment, prepare / review Risk Assessments and Method Statements ensuring contents are understood and acted upon through appropriate record keeping system and regular staff meetings.
Ensure compliance with all relevant legislation.
Deliver on franchise agreements.
Organising winter maintenance program of works and boat safety inspections.
Qualifications and knowledge required:

Full UK driving licence
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, Electrical or Marine Engineering
Narrowboat or canal knowledge

Skills and experience required:
Essential

Diesel engine knowledge
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Hydraulic system knowledge
Good communication skills
Excellent customer care skills
Steering & propulsion systems
Eberspacher hydronic heating system
12volt & 240volt system experience
Welding experience
Plumbing knowledge and fault-finding skills
Painting experience.

Desirable

Narrowboat handling skills
Boat master/Helmsman license
Heritage awareness relevant to environment e.g. awareness of effects of invasive vegetation​​​​​​​

Qualities & abilities required:

Work in a clean, tidy and organised manner
Team player
Self-motivated, work on own initiative
Follow procedures and maintain systems
Flexible working / weekend working. On call cover. Holiday cover

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Join our team as an Operations Duty Manager at The Real Mary King’s Close

Trip advisors No1 Attraction in the UK 2024.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

We are currently looking for a full time Operations Duty Manager to join our team. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has team management experience (supporting a team over 10 team members), duty management experience in a guest facing role and has a friendly attitude towards colleagues and guests.

In return, we will invest in your career. We offer:

Mental health first aiders on site as well as access to 24/7 Employee assistance program
Free breakfast club
Wellness committee – monthly wellness events for team
Continued training for personal development
ASVA passes
Plus additional benefits as part of the Continuum Attractions team…

Contract: 40 hours per week available. Permanent Contract. Weekends & Bank Holidays included.

Salary: £28,000 per annum

A full Job Description can be downloaded from our website.

Newbattle Abbey College is seeking to recruit a number of new members to its Board of Directors. You may never have considered a Board position before; however, your experience may be invaluable. Many of us do not realise how much we have to offer, so even if you are not sure that the Boardroom is for you, please contact us to discuss the role of the Board and its Members and the contribution you could make.

Our Board is determined that Newbattle Abbey College will continue to be a unique and inspirational place of learning where individuals can excel and realise their full potential. A place where students from all backgrounds can develop the skills, expertise and innovation that, in turn, supports our local and national economic development and inclusive growth. We are proud that this is achieved at Newbattle through strong collaboration and partnership working and by investing in and valuing our staff and students.

The Board of Directors of this small college has a pivotal role in achieving our ambition. As a member of the Board of Directors, you will demonstrate commitment, provide leadership and strategic direction for the College, drive excellence in corporate governance, and support staff to deliver the highest standards of learning and teaching. The Board also has a crucial role in engaging with key stakeholders, businesses, and employers across the community and beyond. Board Directors are expected to act as public ambassadors and advocates for the College, valuing and respecting diversity and promoting an ethos of inclusion, equality, and positive well-being.

The Board encourages applications from individuals representing all aspects of our community and would especially welcome applications from those with Financial Management/Audit/Accounting, Digital Infrastructure, Human Resources, Third Sector Funding or Outdoor Learning as well as those working in the SME sector. We would be particularly interested in those who are currently under-represented at Board level in Scotland, such as women, disabled people, LGBTQ+ people, people from ethnic minority communities and people aged under 50.

The time commitment is approximately 10 days per year, mainly in the afternoons/early evenings although this also includes the time for reading papers. There is no remuneration for the post; however, reasonable expenses will be reimbursed. The appointment term is four years.

It is anticipated that interviews will be held during August 2025

Join our team as a Guest Services Team Member at the Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one. Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

As part of our guest experience you will deliver a short piece of scripted content to our guests. You should have experience of engaging with an audience, providing outstanding guest service and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Permanent Contract

Hours: You will be available to work 40 hours in our peak season and we will have between 20-30 hours of work available out of peak. Weekends & Bank Holidays included.

Salary: £12.60 per hour

Additional Opportunity – Duty Manager Shifts: If you have previous management experience please state so on your application – we are looking for a Designate Duty Manager. This is an additional responsibility to the Guest Services role. You would be trained as a Duty Manager and on the shifts you are Duty Manager you will be paid an enhanced rate of £13.60 per hour.

We look forward to reviewing your application!

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking, and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener, and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer to join our Destinations team in Falkirk. You will report to the FHB Marine Mechanic/Operations Manager. Ensuring continuity of customer service is maintained to highest degree. Fundamental to this role is the ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet.

The role is offered on a permanent, part-time, part-year (April to October) basis. You will work on a rota which will include weekends and bank holidays as well as providing additional standby and call out cover. With a starting salary of £8,018.40 (Band C – £30,069 FTE) with a variable hours allowance of 11.25% and outdoor working allowance £226.67 (£850 FTE) per annum.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution, pro rata.

Primary responsibilities of the role:

Work closely alongside the FHB Marine Mechanic/Operations Manager, supporting them and motivating a team of Bankside Operations Staff. Leading toolbox talks, ensure effective communication of relevant business issues, adhere to set budgets and associated processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Support FHB Marine Mechanic/Operations Manager with delivery of the winter works programme for the fleet.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers.
Support with delivering on franchise agreements.
Assist organising winter maintenance program of works and boat safety inspections.

Qualifications and knowledge required:

Full UK driving licence.
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, electrical, or marine engineering.
Diesel engine knowledge.
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Follow procedures and maintain systems.
Painting experience.
12volt & 240volt system experience.
Plumbing Knowledge and fault-finding skills, preferred.
Hydraulic system knowledge, preferred.
Steering & propulsion systems, preferred.

Skills and experience required:

Self-motivated, work on own initiative
Team player, good communication skills
Excellent customer care skills.

Qualities & abilities required:

Flexible working / weekend working. On call cover. Holiday cover
Work in a clean, tidy, and organised manner.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking, and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener, and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer to join our Destinations team in Falkirk. You will report to the FHB Marine Mechanic/Operations Manager. Ensuring continuity of customer service is maintained to highest degree. Fundamental to this role is the ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet.

The role is offered on a permanent post based in Falkirk at The Falkirk Wheel. You will work on a rota which will include weekends and bank holidays as well as providing additional standby and call out cover. With a starting salary of £30,069 (Band C) with a variable hours allowance of 11.25% and outdoor working allowance £850 per annum.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Work closely alongside the FHB Marine Mechanic/Operations Manager, supporting them and motivating a team of Bankside Operations Staff. Leading toolbox talks, ensure effective communication of relevant business issues, adhere to set budgets and associated processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Support FHB Marine Mechanic/Operations Manager with delivery of the winter works programme for the fleet.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers.
Support with delivering on franchise agreements.
Assist organising winter maintenance program of works and boat safety inspections.

Qualifications and knowledge required:

Full UK driving licence.
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, electrical, or marine engineering.
Diesel engine knowledge.
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Follow procedures and maintain systems.
Painting experience.
12volt & 240volt system experience.
Plumbing Knowledge and fault-finding skills, preferred.
Hydraulic system knowledge, preferred.
Steering & propulsion systems, preferred.

Skills and experience required:

Self-motivated, work on own initiative
Team player, good communication skills
Excellent customer care skills.

Qualities & abilities required:

Flexible working / weekend working. On call cover. Holiday cover
Work in a clean, tidy, and organised manner.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

JOB PURPOSE
The collections and interiors held by the National Trust for Scotland are historically significant and an important part of the visitor experience at many properties. The Regional Conservator North East will provide leadership and support for operational teams to ensure the consistent care and management of collection and interiors across the region. They will support remedial conservation projects, including ‘conservation in action’, loan in and out, temporary displays and exhibitions and will maintain information on all aspects of conservation through the Axiell Collections Management & Conservation System. The job holder will collaborate with colleagues from across the Trust to ensure the preservation of, and access to, collections & interiors; the creation of conservation information for collections on display and in storage and support the delivery of engagement activities. The role holder will also be expected to lead on Trust-wide conservation activities relating to either Environmental Monitoring or Training and Standards.
The post covers thirteen sites across Aberdeenshire and Angus housing important collections and interiors. These include castles, mansion houses, birthplace properties, garden properties with significant outdoor collections and a working mill.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop, lead, and manage preventive conservation regimes and collection care practices (IPM, Environmental Monitoring, Object Handling & Moving, Storage and Collections & Interiors Cleaning), including providing training for collections care staff at properties in the North East
• Work closely with Project Conservators in the region to provide targeted and meaningful support for major projects at properties
• Lead the on the prioritisation and delivery of remedial conservation projects for collections and interiors in the region commissioning external consultants and contractors as required.
• Uphold the Trust’s conservation and collection management framework & policies and promote the wider work of the collections team to regionally based colleagues, by signposting to centrally based colleagues and resources where appropriate
• Maintain personal awareness of sector best practice and ensure high professional standards in Collections & Interiors Conservation are delivered and maintained at properties
• Collaborate to develop and facilitate innovative visitor experiences and engagement activities with Collections & Interiors at properties and provide conservation knowledge to interpretation and learning activities, exhibitions, and publications.
• Develop and manage improvements to Environmental Conditions & Systems within properties in collaboration with relevant stakeholders and support properties by ensuring Collections Incident Response Plans and equipment are in place and up to date, and that staff are trained appropriately
• Lead on the strategic development of a core theme of collections care across the whole Trust, as part of the Collections Conservation and Management Team, and work with Conservator colleagues to implement this (either Environmental Monitoring and Control or Training and Standards).
• Provide annual strategic budget requirements to regional Operations Managers for discussion with Business Managers and Regional Directors and central conservation budget requirements to the Head of Collections.
• Promote and develop NTS conservation activities through collaboration with other organisations such as ICON, National Trust, Universities, Emergency Planning Group, HES, and other heritage organisations

Other duties which may arise, including managing national conservation projects, ensuring that any work produced under the umbrella of the Conservation & Policy Directorate is outcome led, focused on delivery, and supports the needs of properties while aligning to NTS Sustainable practices.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• A recognised qualification in remedial or preventive conservation or equivalent experience

 Driving Licence, valid for driving within the UK, and a willingness to travel

Desirable
 A strong commitment to continuous professional development, including ICON Accreditation status

Experience

Essential
• Substantial and relevant post-qualifying experience of delivering preventive and/or remedial conservation of collections and interiors
• A demonstrable level of technical expertise and sound professional judgment
• Excellent communication, influencing and advocacy skills, including the ability to communicate complex scientific concepts in an accessible way, combined with demonstrable experience of building and maintaining relationships across teams and within organisations
• An eye for detail, accuracy, and ability to analyse and present data in engaging ways for advocacy purposes
• Ability to travel and work out with contracted hours and/or nights away in more distant parts of the country as necessary
• A flexible attitude with an ability to prioritise and re-prioritise workload in the face of changing demands and in the context of a developing and changing organisational environment
• Experience of collections management and conservation systems and procedures (Axiell or similar)
• Competent user of Microsoft Office products
• A full driving licence, current for driving within the United Kingdom, own car, and willingness to travel across Scotland and on occasion abroad.

Desirable
• Experience of commissioning contractors, managing projects, and overseeing budgetary spend
• Strong professional networks and contacts within the sector
• Experience of leading training programmes, system development and business change projects
• Demonstrable experience of creating and enabling interpretive and audience-visitor experience solutions and promoting these through presentations, research publishing and the use of social media

DIMENSIONS AND SCOPE OF JOB

Scale
• Provision of preventive and remedial conservation to collections and interiors to properties within the Region
• Dotted Line Reporting to Regional Director and Operations Managers within the region
• Dotted Line management of Collections Care staff in the region

People Management
• There are currently no permanent roles reporting to this post, but the post-holder will be expected to line manage temporary project staff, interns and volunteers as needed
• Management of contractors
• Close working relationships with property-based staff
• Pro-actively and routinely liaise internally with Collections Conservation & Management Team members, curatorial colleagues, surveyors, and central teams

Finance Management
• Not a budget holder but will contribute to budget management by identifying appropriate levels of prioritised budget for preventive and remedial conservation in properties with Regional Business Managers and Collections Manager
• Prioritised spend of centralised Remedial Conservation budget
• Work with fundraising team on grant applications and support for fundraising activities

Tools / equipment / systems
 Knowledge and skills in the use of preventive conservation equipment and chemicals (COSHH), working at height equipment (PASMA)
 Actively promotes and leads a safe working environment including the use of PPE
 Axiell Collections Management System

Example key performance indicators and targets
 Environmental conditions KPI
 Collections Care Index (CCI)

Scottish Canals are responsible for the management and development of five Scottish canals; we are custodians of bridges, buildings, locks, The Falkirk Wheel, The Kelpies and 19 water supply reservoirs in locations across Scotland. We are currently seeking cheerful, positive, and outgoing people to join our seasonal team as a Canal Associate from April 2025 and throughout until October 2025.

This is a great role for people who love nature and the outdoors, enjoy meeting new people, being out and about in the fresh air, and who want to learn new skills! You’ll meet an incredible variety of people, have the chance to experience something truly unique, work as a team, and spend time in some of the most spectacular landscapes in the country.

You’ll be provided with a uniform and company mobile phone. You will receive full training for the role through our in house training scheme. You’ll be meeting and engaging with members of the public, sharing information and answering questions, keeping the canal safe and tidy.

Key Duties Include:

-To demonstrate a commitment to support the delivery of the Scottish Canals vision and Caledonian Canal Business objectives.
-Working with boating customers, to deliver excellent customer service & care.
-Assisting with operating lock gates, bridges and managing water levels.
-Ensuring excellent H&S recording using digital Apps on company devices.
-Assisting with the operating mowers, strimmer’s, and other ground care equipment to carry out routine vegetation management.
-Assist, where required, utilising a variety of hand tools to carry out minor maintenance works as required.
-Maintain accurate and timely records as required.
-Perform manual labour in line with H&S Safe system of work business manual.

To be successful you will ideally have:

-Experience of working within relevant operational environment e.g., customer service, vegetation management and general asset management.
-Basic DIY and maintenance skills.
-The ability to communicate effectively with other team members and members of the public to allow for the efficient operation of the waterway.
-Basic literacy and numeracy skills.
-Basic element of computer skills, email, Microsoft word.
-Full Driving licence

This role attracts an hourly rate of £12.13 (£12.60 from 1st April). You will work on a rolling rota which will include weekends and bank holidays.

We are looking for team members to join us from 10th March through to 2nd November, working on various locations of the Caledonian Canal. Working hours will vary according to time of year.