Operations

Full-time, Maternity Cover
Fixed Term 10 months starting from 01 October 2025
Salary £34,944 – £38,218 per annum (pay award pending)
Plus generous benefits package
On site

About the role

Do you have the skills to lead with confidence, support a large team, and ensure a safe and welcoming environment for all? Are you an exceptional people manager who knows how to motivate others and deliver high standards in safety, service, and teamwork? If so, this could be the perfect opportunity for you.

We’re looking for a proactive and experienced Security Operations Manager to join us. You’ll play a vital role in maintaining the safety and security of our staff, visitors, and contractors. Working in alignment with our strategic objectives, high standards, and legal requirements, you will help deliver an exceptional visitor experience at our stunning galleries in the heart of Edinburgh. This role requires substantial, proven experience managing teams in a Visitor Attraction, Retail, or Security environment.

You must be able to step in with confidence and be energised by the opportunity to motivate and inspire a team. You’ll have excellent communication and organisational skills. You will manage six Security Supervisors who along with 55 Security Attendants provide 24-hour security cover for our galleries.

You will have knowledge of Security systems, practices and confident to provide advice and guidance to colleagues and the wider management teams. It’s a busy and varied role and gives the opportunity to work with some fantastic people both internally and externally.

The difference you’ll make

Working across all our galleries you’ll be responsible for the operational delivery of security for the Galleries, supporting the wider Security and Visitor Engagement team in the delivery an exceptional visitor experience, always looking for continuous improvement.

You will be a visible and active leader able to anticipate Security needs and meet them through ensuring the team are highly motivated and confident in their roles.

Reporting to the Head of Security your responsibilities will include the following:

Leadership:

– Leading, inspiring and developing the teams of Security Attendants in delivering exceptional standards of service.
– Ensuring the Security Supervisors are fully skilled and supported in their roles and in the wider performance management, individual coaching and skills development of their teams.
– Being a key point of contact for all departments involved in planning and delivering all activities and events, ensuring that the needs and expectations are fully considered and delivered
– In the event of an incident taking the lead as necessary in resolving security and safety risks. This will include providing regular advice and updates to key stakeholders and post incident recommendation of any mitigation.

Resource Management:

– Planning Security Team rotas in-line with relevant organisation activity, including the management of the Non-Rostered Days, ensuring that staffing levels are maintained.
– Liaising with key internal and external stakeholders on all aspects of operational planning.
– Ensuring all payroll, recharge, annual leave and associated processes are completed accurately and on time.
– Managing staffing levels and the recruitment of Security Attendants.

Experience Management:

– Ensuring feedback is actively collated from internal and external partners and that actions are agreed, prioritised and followed through.
– Delivering engagement and training initiatives across the team to improve the quality of the Security service.
– Seeking to improve through the continual evaluation and review of processes and interaction with colleagues.
– Working with the Head of Security to set standards across the security teams.

Operations:

– Acting as Duty Manager when required.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– While an interest in art would be great it’s not essential. However, you must have previous experience of successfully managing teams within a Visitor Attraction, Retail and/or Security organisation.
– With experience of managing performance, you’ll be interested in people and possess outstanding people leadership and management skills
– A creative and pragmatic approach to problem solving, you will work well in a busy environment with strong organisational skills
– Ability to prioritise, co-ordinate and delegate tasks to meet your own and the team’s workload and deadlines.
– Excellent communicator with outstanding interpersonal and written skills with the ability to stay calm under pressure.
– Experience of working with Security Systems and conflict resolution and understanding of relevant legislation.
– High degree of IT skills, proficient in MS Office.

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Tuesday, 15 July 2025.

Interviews will likely take place at the end of July 2025.

Reporting to the Facility Duty Manager you will assist with the safe and efficient day to day running of a designated leisure facility. You will assist the Facility Duty Manager in achieving performance targets and standards in delivering high quality leisure services which reflect OneRen’s objectives and customer needs.

This role requires an individual who has experience of supervising operational teams and who can adapt within a dynamic, working environment while driving day to day operations.

You will assist the FDM in the effective administration and assistance on all employee and facility related matters including application of company policies/procedures.

Number of vacancies: 2

Work hours: please see above attached rota.

Closing date: 13 July 2025

Interview date: To Be Confirmed

To apply, please click the “apply now” button below.

The successful candidate will be required to undertake a PVG Disclosure Scotland check.

If you would like further information in relation to the Disclosure Scotland checks, please visit their website.

Applications are welcome from candidates from all backgrounds including those with disabilities and candidates who have ‘care experience’.

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work with partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to looking after our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer Operations Manager to join our Falkirk Hire Boats team at the Falkirk Wheel. You will manage the FHB Marine Technician and FHB Operatives, ensuring continuity of customer service is maintained to highest degree. The ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet is fundamental to this role.

The role is offered on a permanent basis, and with a starting salary of £34,165 (Band D). Working hours 35 hours per week, on a rota which may include weekends and bank holidays as well as providing additional standby and call out cover.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Lead and motivate a team of Bankside Operations Staff. To include recruitment and selection, performance and development reviews, training and development planning, succession management, absence management, rota management, leading toolbox talks, ensure effective communication of relevant business issues. adhere to set budgets and associated processes. Raise purchase orders in line with organisational processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Meeting the requirements on Planned Preventative Maintenance (PPM). Manage and deliver the winter works programme for the fleet.
Manage the use and maintenance of commercial vehicles, floating plant, and equipment to the required standards.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers. Complying with Scottish Canals Health & Safety policy and defined standards. Undertake risk assessments, investigate, and report incidents, accidents and near misses. Ensure safe use of appropriate equipment, prepare / review Risk Assessments and Method Statements ensuring contents are understood and acted upon through appropriate record keeping system and regular staff meetings.
Ensure compliance with all relevant legislation.
Deliver on franchise agreements.
Organising winter maintenance program of works and boat safety inspections.
Qualifications and knowledge required:

Full UK driving licence
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, Electrical or Marine Engineering
Narrowboat or canal knowledge

Skills and experience required:
Essential

Diesel engine knowledge
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Hydraulic system knowledge
Good communication skills
Excellent customer care skills
Steering & propulsion systems
Eberspacher hydronic heating system
12volt & 240volt system experience
Welding experience
Plumbing knowledge and fault-finding skills
Painting experience.

Desirable

Narrowboat handling skills
Boat master/Helmsman license
Heritage awareness relevant to environment e.g. awareness of effects of invasive vegetation​​​​​​​

Qualities & abilities required:

Work in a clean, tidy and organised manner
Team player
Self-motivated, work on own initiative
Follow procedures and maintain systems
Flexible working / weekend working. On call cover. Holiday cover

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Join our team as an Operations Duty Manager at The Real Mary King’s Close

Trip advisors No1 Attraction in the UK 2024.

The Real Mary King’s Close is buried deep beneath Edinburgh’s Royal Mile. On their fully guided tour, guests follow Edinburgh’s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh’s only preserved 17th-century street.

We are currently looking for a full time Operations Duty Manager to join our team. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. Our guests will expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach. You will be passionate about our standards and implementing our ways of working, ensuring that the attraction operates within procedure at all times.

We’re looking for an individual who has team management experience (supporting a team over 10 team members), duty management experience in a guest facing role and has a friendly attitude towards colleagues and guests.

In return, we will invest in your career. We offer:

Mental health first aiders on site as well as access to 24/7 Employee assistance program
Free breakfast club
Wellness committee – monthly wellness events for team
Continued training for personal development
ASVA passes
Plus additional benefits as part of the Continuum Attractions team…

Contract: 40 hours per week available. Permanent Contract. Weekends & Bank Holidays included.

Salary: £28,000 per annum

A full Job Description can be downloaded from our website.

Join our team as a Guest Services Team Member at the Loch Ness Centre!

Join us as we walk guests through 500 million years of Loch Ness history. Our guests will be delving deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one. Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.

As part of our guest experience you will deliver a short piece of scripted content to our guests. You should have experience of engaging with an audience, providing outstanding guest service and proficient use of till systems.

We are looking for team members with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.

In return, we will invest in your career. We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…

Contract: Permanent Contract

Hours: You will be available to work 40 hours in our peak season and we will have between 20-30 hours of work available out of peak. Weekends & Bank Holidays included.

Salary: £12.60 per hour

Additional Opportunity – Duty Manager Shifts: If you have previous management experience please state so on your application – we are looking for a Designate Duty Manager. This is an additional responsibility to the Guest Services role. You would be trained as a Duty Manager and on the shifts you are Duty Manager you will be paid an enhanced rate of £13.60 per hour.

We look forward to reviewing your application!

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking, and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener, and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Marine Engineer to join our Destinations team in Falkirk. You will report to the FHB Marine Mechanic/Operations Manager. Ensuring continuity of customer service is maintained to highest degree. Fundamental to this role is the ability to diagnose and resolve diesel engine, electrical and plumbing problems within the Holiday Boat hire fleet.

The role is offered on a permanent post based in Falkirk at The Falkirk Wheel. You will work on a rota which will include weekends and bank holidays as well as providing additional standby and call out cover. With a starting salary of £30,069 (Band C) with a variable hours allowance of 11.25% and outdoor working allowance £850 per annum.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

Work closely alongside the FHB Marine Mechanic/Operations Manager, supporting them and motivating a team of Bankside Operations Staff. Leading toolbox talks, ensure effective communication of relevant business issues, adhere to set budgets and associated processes.
Responsible for maintaining the high standards established for fleet maintenance and inspection, following handover procedures, and keeping the general safety, cleanliness, security, and customer care standards at Bankside in good order.
The role requires to be available for “call outs” to attend the hire fleet in the event of a breakdown.
Support FHB Marine Mechanic/Operations Manager with delivery of the winter works programme for the fleet.
Minimising disruption to customers by adhering to relevant stoppage programmes and procedures.
Lead by example, encourage the team to take responsibility for the health and safety of colleagues, volunteers, themselves, and customers.
Support with delivering on franchise agreements.
Assist organising winter maintenance program of works and boat safety inspections.

Qualifications and knowledge required:

Full UK driving licence.
Qualified engineer/technician. HNC/HND/City & Guilds or equivalent qualification in Mechanical, electrical, or marine engineering.
Diesel engine knowledge.
Diagnose faults and repair, working unsupervised, carry out repair efficiently & effectively.
Follow procedures and maintain systems.
Painting experience.
12volt & 240volt system experience.
Plumbing Knowledge and fault-finding skills, preferred.
Hydraulic system knowledge, preferred.
Steering & propulsion systems, preferred.

Skills and experience required:

Self-motivated, work on own initiative
Team player, good communication skills
Excellent customer care skills.

Qualities & abilities required:

Flexible working / weekend working. On call cover. Holiday cover
Work in a clean, tidy, and organised manner.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

JOB PURPOSE
The collections and interiors held by the National Trust for Scotland are historically significant and an important part of the visitor experience at many properties. The Regional Conservator North East will provide leadership and support for operational teams to ensure the consistent care and management of collection and interiors across the region. They will support remedial conservation projects, including ‘conservation in action’, loan in and out, temporary displays and exhibitions and will maintain information on all aspects of conservation through the Axiell Collections Management & Conservation System. The job holder will collaborate with colleagues from across the Trust to ensure the preservation of, and access to, collections & interiors; the creation of conservation information for collections on display and in storage and support the delivery of engagement activities. The role holder will also be expected to lead on Trust-wide conservation activities relating to either Environmental Monitoring or Training and Standards.
The post covers thirteen sites across Aberdeenshire and Angus housing important collections and interiors. These include castles, mansion houses, birthplace properties, garden properties with significant outdoor collections and a working mill.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Develop, lead, and manage preventive conservation regimes and collection care practices (IPM, Environmental Monitoring, Object Handling & Moving, Storage and Collections & Interiors Cleaning), including providing training for collections care staff at properties in the North East
• Work closely with Project Conservators in the region to provide targeted and meaningful support for major projects at properties
• Lead the on the prioritisation and delivery of remedial conservation projects for collections and interiors in the region commissioning external consultants and contractors as required.
• Uphold the Trust’s conservation and collection management framework & policies and promote the wider work of the collections team to regionally based colleagues, by signposting to centrally based colleagues and resources where appropriate
• Maintain personal awareness of sector best practice and ensure high professional standards in Collections & Interiors Conservation are delivered and maintained at properties
• Collaborate to develop and facilitate innovative visitor experiences and engagement activities with Collections & Interiors at properties and provide conservation knowledge to interpretation and learning activities, exhibitions, and publications.
• Develop and manage improvements to Environmental Conditions & Systems within properties in collaboration with relevant stakeholders and support properties by ensuring Collections Incident Response Plans and equipment are in place and up to date, and that staff are trained appropriately
• Lead on the strategic development of a core theme of collections care across the whole Trust, as part of the Collections Conservation and Management Team, and work with Conservator colleagues to implement this (either Environmental Monitoring and Control or Training and Standards).
• Provide annual strategic budget requirements to regional Operations Managers for discussion with Business Managers and Regional Directors and central conservation budget requirements to the Head of Collections.
• Promote and develop NTS conservation activities through collaboration with other organisations such as ICON, National Trust, Universities, Emergency Planning Group, HES, and other heritage organisations

Other duties which may arise, including managing national conservation projects, ensuring that any work produced under the umbrella of the Conservation & Policy Directorate is outcome led, focused on delivery, and supports the needs of properties while aligning to NTS Sustainable practices.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
• A recognised qualification in remedial or preventive conservation or equivalent experience

 Driving Licence, valid for driving within the UK, and a willingness to travel

Desirable
 A strong commitment to continuous professional development, including ICON Accreditation status

Experience

Essential
• Substantial and relevant post-qualifying experience of delivering preventive and/or remedial conservation of collections and interiors
• A demonstrable level of technical expertise and sound professional judgment
• Excellent communication, influencing and advocacy skills, including the ability to communicate complex scientific concepts in an accessible way, combined with demonstrable experience of building and maintaining relationships across teams and within organisations
• An eye for detail, accuracy, and ability to analyse and present data in engaging ways for advocacy purposes
• Ability to travel and work out with contracted hours and/or nights away in more distant parts of the country as necessary
• A flexible attitude with an ability to prioritise and re-prioritise workload in the face of changing demands and in the context of a developing and changing organisational environment
• Experience of collections management and conservation systems and procedures (Axiell or similar)
• Competent user of Microsoft Office products
• A full driving licence, current for driving within the United Kingdom, own car, and willingness to travel across Scotland and on occasion abroad.

Desirable
• Experience of commissioning contractors, managing projects, and overseeing budgetary spend
• Strong professional networks and contacts within the sector
• Experience of leading training programmes, system development and business change projects
• Demonstrable experience of creating and enabling interpretive and audience-visitor experience solutions and promoting these through presentations, research publishing and the use of social media

DIMENSIONS AND SCOPE OF JOB

Scale
• Provision of preventive and remedial conservation to collections and interiors to properties within the Region
• Dotted Line Reporting to Regional Director and Operations Managers within the region
• Dotted Line management of Collections Care staff in the region

People Management
• There are currently no permanent roles reporting to this post, but the post-holder will be expected to line manage temporary project staff, interns and volunteers as needed
• Management of contractors
• Close working relationships with property-based staff
• Pro-actively and routinely liaise internally with Collections Conservation & Management Team members, curatorial colleagues, surveyors, and central teams

Finance Management
• Not a budget holder but will contribute to budget management by identifying appropriate levels of prioritised budget for preventive and remedial conservation in properties with Regional Business Managers and Collections Manager
• Prioritised spend of centralised Remedial Conservation budget
• Work with fundraising team on grant applications and support for fundraising activities

Tools / equipment / systems
 Knowledge and skills in the use of preventive conservation equipment and chemicals (COSHH), working at height equipment (PASMA)
 Actively promotes and leads a safe working environment including the use of PPE
 Axiell Collections Management System

Example key performance indicators and targets
 Environmental conditions KPI
 Collections Care Index (CCI)