To work within Health & Safety legislation, policies and procedures to ensure venues are well presented and set to exceed customer expectations and to ensure the security and integrity of buildings, collections and equipment, while delivering the highest standard of customer service.
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.
Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.
As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.
We currently have an exciting opportunity for a General Assistant to join our Holiday Hire Boat team at The Falkirk Wheel You will support the FHB Manager to operate a 6-day front of house operation for the Holiday Hire business
The role is offered on a fixed-term basis (March to October), and with a starting salary of £26,110 (Band B, FTE). Working hours 22.5 hours/3 days per week.
Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.
Primary responsibilities of the role:
The FHB General Assistant supports FHB Manager to operate a 6 day front of house operation for the Holiday Hire business.
Their role is to ensure the office is available for the arrival and disembarkation of customers and to comply with all systems and procedures. To always ensure provision of a consistent high level of customer service in all aspects of the customers journey with the Holiday Boats experience.
There is a 50/50 split between Office/Administrative/Customer Service duties & Operational duties on bankside such as Boat Cleaning & Preparation/Customer Handover and familiarisation.
Qualifications and knowledge required:
Knowledge working within the following areas: Hospitality & Tourism
Full UK Driving Licence
Good communication skills with a passion to deliver exceptional customer service.
Strong Health & Safety Awareness
Computer literate with experience of using MS Office Packages
Skills and experience required:
Work collaboratively to deliver the day-to-day operation and coordinate bookings.
Keen eye with attention detail.
Maintain and organise inventory, ensuring everything is in good working order and storage facilities remain tidy.
Uphold safety standards and protocols, prioritising the wellbeing of all customers.
Administrative duties, including cash handling, email enquiries, bookings, sales, and marketing.
Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.
Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.
As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.
We currently have an exciting opportunity for a Boat Master to join our Destinations team at The Falkirk Wheel. You will deliver an excellent overall boat experience to customers, which is available seven days a week. Working efficiently and to well defined standards, you will promote a safe, secure, and enjoyable customer experience which actively contributes to the generation of revenue. Promote Scottish Canals products and services and have a clear focus on commercial opportunities that will add to the excellent customer experience while bringing enhanced commercial benefit to Scottish Canals.
The Boat Operation has a key role in presenting The Falkirk Wheel and Scottish Canals to the public and you should be comfortable in dealing with an audience of visitors and ensuring that they receive a memorable experience on The Falkirk Wheel.
The role is offered on a permanent basis, and with a starting salary of £30,069 (Band C) plus 11.25% Variable Hours allowance and £850 Outdoor Working allowance. Working hours are annualised over a flexible rostering pattern.
Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.
Primary responsibilities of the role:
Retain valid BML, ML5 and associated certificates.
To be aware of, and adhere to, the contents of the Domestic Passenger Ships Safety Management Code.
Responsible to the Duty Manager TFW for the safety of passengers, crew, and vessel.
To ensure the safe conduct of the vessel.
The authority to make decisions regarding the safety of the vessel and all persons aboard, especially in the event of an emergency developing.
To maintain communication with the Duty Manager TFW, and TFW Control Room.
To ensure that a safety announcement is delivered either electronically or personally, before, or shortly after departure/sailing.
To carry out training and vessel familiarisation of new and seasonal crew.
To oversee, and take responsibility for pre-start, operational and shut-down procedures, defect, accident and incident reporting, and the completion and forwarding of all relevant documentation including vessel daily log sheet. See Annexes 1-5 (copies in Boat onboard DSM folder).
To take responsibility for maintaining the vessel to high standards of cleanliness and appearance whilst in their charge.
To carry out fuelling procedures and the monitoring of fuel levels in each vessel.
Qualifications and knowledge required:
Boat Masters Licence and associated MCA certificates (essential).
Inland Waterway Helmsman (desirable).
Accident/Incident & Near Miss Reporting experience.
Basic literacy and numeracy skills.
Valid driving licence appropriate for vehicle to be driven.
Skills and experience required:
Proven experience in a customer facing role within leisure or customer service environment.
Strong teamwork ethic.
Ability to manage time efficiently.
Excellent communication skills.
Cross functional working experience.
Qualities & abilities required:
Judgement regarding safety in using and operating equipment in line with Scottish Canals defined standards and procedures.
Judgement regarding upward referral of issues to line management for further guidance.
Use of initiative in applying and maintaining high levels of customer service.
Co-operate with and support colleagues within main function.
Deal with enquiries and comments from customers in a professional manner providing appropriate information and guidance.
Co-operate with and support business to business customers to ensure Scottish Canals interests are protected.
Co-operate with and support colleagues from other teams outside of main function.
Work as part of a 7 day rota.
Participate in call-out rota.
Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
The Retail Manager has overall responsibility and accountability for the management of the Inverness Castle Experience shop and retail team, working across the organisation to develop a retail experience which reflects the Inverness Castle brand, and which caters to the visitor and local markets.
A creative individual with a passion for retail, the Retail Manager will have responsibility for all product selection and development, product merchandising, setting, achieving and exceeding financial targets, stock management, developing and implementing effective retail management systems and processes, and contributing to the overall visitor satisfaction of the Inverness Castle Experience.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. To work with the Retail Buyer to create a unique retail experience in line with the Inverness Castle Experience brand and taking in to account key events and seasonal variations
2. To develop Inverness Castle Experience’s retail strategy in line with colleagues, ensuring regular reviews and updates as required.
3. To merchandise the shop to ensure a creative and inspiring layout, lighting and stock display.
4. To set the pricing strategy to meet the needs of Inverness Castle Experience local and visitor markets.
5. To continually review the retail staffing arrangements and to adapt resources as required.
6. To set annual trading budgets and targets.
7. To assume full responsibility for managing the retail trading budget and profit and loss account, monitoring performance against agreed Key Performance Indicators and industry standards
8. To develop and maintain suitable measures and systems for controlling stock, to ensure sufficient levels of stock holding and to keep write-off stock to a minimum.
9. To manage the retail EPOS system and stock in liaison with the Systems Manager ensuring all stock is accurately recorded with updates on orders, deliveries, price amendments and write offs.
10. Undertake stock counts according to the agreed requirements laid out by the HLH finance team.
11. To analyse sales figures, interpret trends and forecast future sales volumes in order to maximise profits.
12. To maximise retail turnover and profit working to grow the business in order to support the Inverness Castle Experience’s ongoing financial viability.
13. To assist the Senior Management Team to identify potential income generation opportunities from alternative commercial sources to ensure the organisation’s long-term financial viability.
14. To work with the Visitor Services Manager to ensure fundraising and business development activities are complementary and all potential income generation activities are maximised.
15. To ensure effective systems for cash handling and security are in place and to make recommendations for improvement where required.
16. To ensure that the shop offers visitors a range of products at appropriate pricing levels and meets the organisation’s income targets and overall branding guidelines.
17. To manage the product mix to ensure an imaginative, innovative and exciting range of products which reflect the Inverness Castle Experience brand, linked to the Highlands and to Scotland specifically.
18. To manage product selection and development in line with budgets.
19. To identify new product opportunities working with local companies to develop a retail offer which reflects the Inverness Castle Experience brand.
20. To liaise with the Visitor Services and Food and Beverage Managers over all matters of standards and service.
21. To respond and manage all retail complaints in an efficient and timely manner.
22. To develop a plan to operate a small online shop ensuring the shop is kept up to date, stock level monitored, post and packing done in an efficient manner , liaising with team members such as IT and Marketing to ensure the online shop revenue generation is optimised.
23. To travel as required to trade shows and suppliers to assist in the development of new ranges and in order to stay ahead of retail trends.
24. To ensure that sustainability is considered at all points along the retail cycle.
25. To deputise for the Head of Inverness Castle Experience in his/her absence.
The Visitor Services Manager will assist in managing the visitor experience across the castle and gardens, focusing on ensuring exceptional service delivery in a safe and secure environment.
The post holder will have a proactive approach and be ready to step into a front-of-house role at any moment, whilst maintaining the ability to stand back and observe opportunities for improvement. Responsible for setting, monitoring, and achieving targets the postholder will also operate tight budget controls and put the quality of standards at the heart of every area of operation.
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. To recruit, select and train front-line visitor experience supervisors and visitor hosts.
2. To provide direct line management of all visitor experience staff including rotas.
3. To be responsible for the implementation and delivery of health and safety processes and procedures across the site, including first aid provision.
4. To ensure that all areas of the visitor experience are presented to and working as per the agreed requirements. These include but are not limited to;
a. Audio Guides
b. AV Systems
c. Displays and object presentations
d. Lighting
e. Emergency Systems
f. Lifts
g. Toilet facilities
h. Grounds and Gardens
5. To assist with site security matters, including being part of the on-call rota for alarm activations.
6. To manage quality standards in the castle and gardens, including site cleanliness, signage, health and safety, and first aid provision.
7. To produce scripts for each visitor host location to ensure that the guest experience is maximised and interpretation remains accurate and on brand
8. To manage the production of a series of enhanced bespoke tours offering upsell opportunities to individuals and groups alike.
9. To be responsible for the quality of standards across the visitor experience including liaising for assessments with ASVA and Green Tourism.
10. To be responsible for the day-to-day management of the visitor experience.
11. To assist in the management of events across the site in all areas.
12. To undertake the management of and problem solving of the onsite systems (EPOS and ticketing).
13. To be responsible for the management of agreed budgets and targets for income.
14. To ensure effective record keeping and analysis of data.
15. To liaise with the Food and Beverage and Retail teams over all matters of standards and service.
16. To respond and deal with complaints in line with the written complaints policy in an efficient and timely manner.
17. To ensure that sustainability is a theme-driven through all of the ICE operations.
18. To deputise for the Head of Inverness Castle Experience in his/her absence.
We are seeking a motivated and enthusiastic Retail Stock Assistant to join our friendly team. In this role, you will be supporting and working closely with the Retail Manager to maximise sales potential through the effective management of stock. You will also provide cover within both the Gift and Food Shop, providing an efficient, friendly customer service, engaging with customers to drive product sales and enhance the visitor experience for all customers.
Duties include:
• Ensuring that the shop floor is replenished to agreed levels and timescales
• Ensuring that stockrooms are secure at all times and that Health and Safety procedures are followed
• Carrying out random stock checks and audits
• Assisting with stock orders as directed by the Retail Manager and checking items received against items ordered
• Implementing and improving stock processes and procedures in conjunction with the Retail Manager
• Maintaining records of pricing, purchases and other relevant information
• Maintaining merchandised stock in accordance with company guidelines
• Setting up and breakdown of ‘pop-up’ shops as required
• Delivering excellent customer service; providing cover within shops as necessary
• Engaging with customers to understand their needs and provide tailored product recommendations.
Requirements of the role:
• Attention to detail
• Excellent communication, presentation and interpersonal skills
• A commitment to delivering the highest standard of service
• The willingness to take the initiative and go the extra mile
• A flexible and adaptive manner and positive attitude
• The ability to work efficiently within a team in a busy environment
• The willingness to undertake any training necessary for the role
• Maintain a high standard of punctuality and professionalism
• Previous experience in retail or sales is preferred but not essential.
• Ability to work flexible hours, including weekends and holidays as required by the business needs.
Join us in creating memorable experiences for our customers and visitors.
For a full job description please view on our website.
We reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
We are seeking a dedicated and experienced Visitor Operations Support Manager to support the Head of Scone Palace to oversee Visitor Operations, ensuring continuity is maintained between teams and ensuring every visit is extra special to exceed our visitors’ expectations. The ideal candidate will have a strong background in hospitality management or similar, and be passionate about delivering excellent customer service with a great eye for detail. A good understanding of health and safety compliance and the ability to work efficiently in a busy environment and well within a team is essential.
Main responsibilities include:
• Undertake Duty Manager shifts as required to support the Visitor Operations (VO) front of house teams (Retail/Catering/Admissions)
• Monitor the standards and performance of VO team members with an emphasis on coaching and teamwork
• Support with the delivery of new starter induction and help ensure VO teams comply with company policies and procedures
• Ensure VO team members have current knowledge of our offerings to drive additional dwell time and repeat visits
• Work with Heads of Departments to plan and monitor VO staffing levels to meet business demands
• Maintain good communication and working relationships with all teams across the business
• Ensure high standards of presentation in all public areas
• Handle telephone calls, emails and visitor and sales enquiries
• Help ensure security of buildings and keys in conjunction with the Caretaking Team
• Overseeing the safety of staff and the general public whilst in the Palace, being available to deal with any issues that may arise, e.g. fire evacuations, Palace closures
• Use of business systems such as tills/EPOS/booking systems etc.
For a full job description please view on our website.
We reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
Please note this is a fixed term position for 12 months based at Edinburgh Zoo.
The role:
To carry out, to completion, property maintenance related tasks (multi trade) to agreed timescales, quality standards and in a cost-effective manner; undertaking designated activities (trade specific) in managing the build and maintenance of all buildings, facilities and infrastructure owned by the RZSS.
Ensure that all areas of the site are safe and well presented for our visitors in support of RZSS’ mission and vision.?
Some of the things you’ll do:
Work under the direction of more senior tradesperson to;
take the day to day lead on designated activities (trade specific) to ensure all assigned repairs and projects are delivered effectively, safely, on time and to budget.
provide reactive labouring and driving tasks to agreed H&S and quality standards.
Undertake all forms of general labouring works, e.g. planning general works and multi trade repairs (that don’t require an experienced tradesperson to complete) and repairs under the direction of appropriately qualified tradesperson.
Support the construction and maintenance of new buildings, facilities and infrastructure to agreed standards, budgets and deadlines, including smaller multi trade repairs or works, e.g plant, equipment and labouring tasks.
Ensure own machinery is cleaned, inspected, maintained and user logbook updated daily to agreed transport policy standards and procedures.
Operate heavy plant on a regular basis and ensure all machinery and tools are cleaned, inspected, maintained and user logbook updated daily to agreed transport and other policy standards and procedures.
Assist in the ordering of supplies and services required for the team.
Ensure all pre-start check sheets are completed as required.
Work collaboratively with other sections and departments to ensure all work is scheduled coordinated and monitored effectively, providing guidance and advice relating to your trade when required.
Drive company vehicles including pickup truck, off road ATV and forklift truck and ensure maintained and road worthy and reporting repairs where required.
What we’re looking for:
Relevant construction qualification, or proven experience of working on a hands on construction/maintenance role.
Full driving licence.
Able to identify and make safe (for self, colleagues and the public) all the utilities and services encountered whilst working on RZSS sites.
Construction site experience, working in a multi-trade environment.
What you’ll get in return:
Starting salary between £23,400 – £23,900 (offer based on experience) with future salary progression up to £24,400 per annum
37.5hr working week
34 days annual leave (pro rata)
Discount in both retail/catering
Access to a healthcare plan
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
For further information on what the role involves and essential/desirable criteria – please see the ‘related documents’ section under the site location map.
Thank you for your interest in the post of Guiding Manager with Historic Environment
Scotland (HES). This is a permanent and pensionable appointment. Your primary
location will be Edinburgh Castle, but you will be expected to travel to visit sites and
stakeholders across the Edinburgh region as required.
The Guiding Manager is responsible for overseeing the Guiding team at Edinburgh
Castle, ensuring visitors receive an outstanding experience at HES’ flagship site.
This is an exciting opportunity to work within the Edinburgh Castle management team as part of the Operations Directorate. The Operations Directorate seeks to strengthen HES’ regional footprint and bring together delivery of many of HES’ activities at a regional and local level across Scotland. Reporting to the Regional Visitor & Community Manager, the postholder will oversee and manage the Guiding team at Edinburgh Castle. The Guiding team works to
provide all aspects of the visitor journey within the castle and is responsible for delivering a world-class visitor experience.
This role will have line management for a large team of colleagues, including Senior Guides and Castle Guides at Edinburgh Castle. The role will involve working five days out of seven, averaging 35 hours per week,
which will also include weekend and evening working as required
About Us
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities, and contribute to Scotland’s resilience in tackling climate change.
As an employer we offer a unique opportunity to be part of our team, help us realise our vision and contribute toward protecting our heritage and ensuring our canals flourish now, and in the future.
About the Role
We are currently looking for a Mechanical Maintenance Engineer to join our team based in Grangemouth covering the Lowlands Canal network. The role is offered on a permanent basis, working Monday – Friday, 8am-3.30pm with some flexibility required.
Applicants must have served an appropriate, recognised engineering apprenticeship or have equivalent, relevant qualifications, along with practical experience working within the discipline.
Using technical expertise, you will undertake breakdown response, fault investigation, repair, maintenance and improvement works to a variety of equipment and installations throughout the canal network, including The Falkirk Wheel, Automated Moving Bridges, Hydraulic automated Locks.
Desired experience would include installation and maintenance of hydraulic power units, bearings, gearboxes, rotating equipment, actuated valves.
Basic electrical knowledge is desirable, but cross skill training is available.
About the Reward
This role offers a progressive salary starting at £34,165 (plus 11.25% variable hours allowance and £850 outdoor working allowance). Generous annual leave entitlement of 28 days rising to 30 after 5 years plus public holidays, along with enhanced company sick pay and a contributory pension scheme with up to a 10% employer contribution.
About You
Flexibility and initiative are key as responding to emergency breakdowns is part of the role. The post requires frequent outdoor work, in all weather conditions, working both as part of a multi-disciplinary team, as well as without immediate supervision.
Qualifications/Skills/Experience:
Recognised apprenticeship in an engineering discipline or equivalent qualification
Relevant mechanical engineering qualifications (e.g. NVQ, City & Guilds, HNC or equivalent).
Knowledge working within the following areas: Mechanical and Hydraulic.
Experience working with rotating equipment (pumps, motors, etc.), actuated valves, electrohydraulic systems, cylinder overhaul, fluid pumps and gearboxes.
Ability to interpret technical drawings and manuals.
Full UK Driving Licence
Good Communication Skills
Strong Health & Safety Awareness
Computer literate with experience of using MS Office Packages
Day to day tasks:
Working within your skill set, experience, knowledge, training, and ability, deliver the planned preventative maintenance programme.
Fault investigation and emergency breakdown response.
Under supervision, produce recommendations to minor problems.
Providing inspection, monitoring, and reporting on the condition of engineering assets.
Provide business administration support to ensure accurate documentation and recording of all maintenance activities and duties using asset management software.
Collaborate effectively with colleagues, to ensure technical, health, safety, and environmental performance.
Participation in an out of hours standby rota as and when required (circa 1 week in 6).
Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
About Us
Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to care for and invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities, and contribute to Scotland’s resilience in tackling climate change.
As an employer we offer a unique opportunity to be part of our team, help us realise our vision and contribute toward protecting our heritage and ensuring our canals flourish now, and in the future.
About the Role
We are currently looking for an Electrical Maintenance Engineer to join our team based in Grangemouth covering the Lowlands Canal network. The role is offered on a permanent basis, working Monday – Friday, 8am-3.30pm with some flexibility required.
Applicants must have served an appropriate, recognised engineering apprenticeship or have equivalent, relevant qualifications, along with practical experience working within the discipline.
Using technical expertise, you will undertake breakdown response, fault investigation, repair, maintenance and improvement works to a variety of equipment and installations throughout the canal network, including The Falkirk Wheel, Automated Moving Bridges, Hydraulic automated Locks.
Desired experience would include installation and maintenance of rotating equipment, actuated valves, instrumentation and PLC control systems.
Basic mechanical knowledge is desirable, but cross skill training is available.
About the Reward
This role offers a progressive salary starting at £34,165 (plus 11.25% variable hours allowance and £850 outdoor working allowance). Generous annual leave entitlement of 28 days rising to 30 after 5 years plus public holidays, along with enhanced company sick pay and a contributory pension scheme with up to a 10% employer contribution.
About You
Flexibility and initiative are key as responding to emergency breakdowns is part of the role. The post requires frequent outdoor work, in all weather conditions, working both as part of a multi-disciplinary team, as well as without immediate supervision.
Qualifications/Skills/Experience:
Recognised apprenticeship in an engineering discipline or equivalent qualification
HNC (or similar level) in an engineering discipline.
Knowledge working within the following areas: Electrical, Instrumentation & Control.
Experience working with 3 phase and single-phase motors, variable speed drives, actuated valves, electrohydraulic systems, Instrumentation and telemetry, fluid pumps and PLC control systems.
Full UK Driving Licence
Good Communication Skills
Strong Health & Safety Awareness
Computer literate with experience of using MS Office Packages
Day to day tasks:
Working within your skill set, experience, knowledge, training, and ability, deliver the planned preventative maintenance programme.
Fault investigation and emergency breakdown response.
Under supervision, produce recommendations to minor problems.
Providing inspection, monitoring, and reporting on the condition of engineering assets.
Provide business administration support to ensure accurate documentation and recording of all maintenance activities and duties using asset management software.
Collaborate effectively with colleagues, to ensure technical, health, safety, and environmental performance.
Participation in an out of hours standby rota as and when required (circa 1 week in 6).
Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.
Thank you for your interest in the post of Front of House/Security with Historic Environment Scotland. This is a permanent and pensionable appointment.
Your role as Front of House/Security Staff is to give a 5 star welcome to everyone who visits the building. To ensure collections and personnel are safe every day of the year.
Overview of the post and information about the team
As a member of the Front of House/Security Team, you are responsible for providing a world class welcome to a variety of visitors. Given the high-profile nature of the building you will also be responsible for the security of the building, employees and contractors/stakeholders.
Key responsibilities, duties and objectives
• Meet and greet a variety of visitors on arrival at the property.
• Monitor CCTV cameras, carry out regular security patrols of the building and report security incidents to the relevant department.
• Assist with weekly fire inspections (including fire alarm tests)
• Maintenance checks of the building (panic alarm tests, checking emails, updating the diary, keeping a key registrer)
• General conservation care (oversees the safekeeping of the Collection, buff silverware, check furniture for damage, etc)
• Report any maintenance issues to Historic Environment Scotland’s Conservation team or the relevant contractors, ensuring that Supervisor and Scottish Government Manager are made aware
• Assist with meeting and function room setup, as and when required
• Conduct Guided Tours as and when required
• First point of contact for delegates who attend Weekly Meetings