Retail

PURPOSE OF THE ROLE

Culloden Battlefield is an iconic historic site within the heritage and tourism sectors enjoying a high national and international reputation as shown by the 80% of visitors who visit the site from overseas. Culloden Battlefield & Visitor Centre, which has museum accreditation status, houses an important historic collection.

As a member of the Retail team you are on the front line delivering the income that allows the National Trust for Scotland to look after Culloden Battlefield. Your role will provide world-class welcome/customer service; ensuring the shop is presented to the highest possible standard both in terms of product display and amazing visitor welcome and experience.

Your usual place of work will be Culloden Battlefield Visitor Centre; however, you may occasionally be required to work at our other properties, Abertarff House and Hugh Miller’s, which sit within the Culloden Cluster.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

In this role the post holder will assist to deliver high quality welcome/visitor experience at Culloden Battlefield (including but not limited to):

• Undertake the induction/ongoing training of staff on all front-of-house procedures, welcoming/customer care and stock management (delivery processing etc.);
• The correct utilization of the Trust EPOS and Midas Systems.
• Cash handling/reconciliation experience.
• To ensure that the department adheres to cash security procedures in line with the Trust policy and to assume responsibility for cash handling procedures within the department.
• To support VSM-Retail in creative merchandising of shop displays.
• A passion for product and best in class product knowledge.
• Supporting the VSM-Retail with all aspects of stock management: stock take, deliveries, and dealing with delivery discrepancies.
• Deputising for the VSM-Retail in their absence as required.
• Delivering an excellent level of welcome/customer service and inspiring team members to adhere to world-class welcome/customer service standards.
• Being a leader within the team and taking a proactive approach to problems.
• Undertaking Duty Management cover as part of a rota along with regular weekend working. Taking responsibility for opening and closing and security of buildings as well as implementing emergency procedures when required;
• Adhering to the sale of alcohol legislation.

Key Responsibilities

Lead and motivate a dynamic retail team:

Supervise and inspire a team of permanent and seasonal Visitor Service Assistants (VSAs).

Provide ongoing training and coaching, enabling the team to deliver exceptional service.

Support the preparation of staff rotas to ensure our operation is effectively resourced.

Deliver exceptional visitor experiences:

Lead by example to offer every visitor outstanding customer service, setting high standards for the team.

Gather and respond to visitor feedback to continually improve the retail offer.

Inspire visitors by sharing stories about Glenfinnan and the impact of their spending with our charity.

Drive sales and manage performance:

Achieve retail income targets, contributing to an annual goal of > £1 million in sales.

Create eye-catching and engaging displays to maximise sales opportunities.

Nurture a culture of upselling and cross-promotion among all retail staff.

Optimise stock management processes, including deliveries, inventory, and stock-takes.

Monitor commercial performance, adjusting activities to capitalise on opportunities.

Support wider property goals:

Act as a Duty Manager for the whole site, overseeing smooth and safe operations, including opening/closing and handling any on-site issues.

Promote additional income streams, including memberships, donations, and food & beverage.

Champion environmental sustainability in all activities, including energy use and waste disposal.

Contribute photos, videos, and story ideas for social media and promotional materials.

What We’re Looking For

Essential skills & experience:

Proven experience or a qualification in retail leadership.

Strong staff supervisory skills, with experience in motivating, training and coaching teams.

A passion for delivering exceptional customer service.

Visual merchandising expertise with an eye for presentation.

Strong organisational skills and attention to detail.

Proficient in Microsoft Office and comfortable using retail systems.

Desirable skills:

First Aid certification (or willingness to train).

Personal License holder.

Current UK driving license.

Shape

What we offer:

The chance to work at a world-renowned heritage site, surrounded by stunning scenery.

A dynamic, fast-paced role with opportunities for professional development.

Sociable hours, generous holidays and one-hour of paid breaks a day.

The satisfaction of making a tangible impact by supporting the conservation of Scotland’s heritage.

A supportive and inclusive team environment.

Dalkeith Country Park is a truly special place. On the outskirts of Edinburgh, our beautiful 1,000-acre Estate is home to Restoration Yard’s gorgeous store; a treasure trove of food, drink, fashion, beauty, toys, quirky gifts, books…and much more. Our retail team are passionate about creating an unforgettable shopping experience, and a fantastic opportunity has arisen to join the team.

The role? The Retail Supervisor supports the management team in ensuring the smooth running of The Store while providing outstanding customer service. Driving and delivering sales in line with targets and ensuring that we deliver an exceptional shopping experience, you will be responsible for supervising retail assistants, communicating effectively and providing coaching to motivate the team to exceed targets.

The person? With a passion for all things retail and knowledge of retail processes, you will be hardworking, energetic and friendly with outstanding customer service skills. Experience in a similar role is required, and while food hall experience would be helpful, it is not essential. Candidates should be target driven, comfortable with a busy and varied workload and able to work weekends.

Why work for us? The Park is a beautiful place to work, with a store full of gorgeous products that are a pleasure to sell. We offer a range of benefits including 6 weeks’ holiday, gym and shopping discounts, cycle to work scheme, private health cover and wellbeing support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on the Retail Supervisor role to download an application pack and find out more about the role. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 5 February.

Please view our privacy policy at https://www.restorationyard.com/privacy-policy/

Organisation: Muckle Brig Limited
Salary: £12.50 per hour (under review for 2025)
Hours: 40 hours per week over 5 days Monday-Sunday
Location: Port Of Leith Distillery and Lind and Lime Gin Distillery in Leith, Edinburgh

ABOUT US
Our company values are at the foundation of everything we do.
We focus on products that we love.
We’re realistic.
We keep our conscience clear.
We achieve everything as a team.
We deal with the difficult stuff first.
We spend our money on the right things.
We invite our friends to parties.

OVERVIEW
2024 was very exciting (and busy) for Muckle Brig. We witnessed the beginning of production at Port of Leith Distillery, the home of our single malt whisky and the UK’s first vertical distillery, situated in the historic whisky district of Leith. We continued to build on our successes at Lind & Lime Gin distillery, where we make our award-winning gin, and have welcomed thousands of guests from around the world to both sites. We’re looking forward to achieving even more in 2025.
The Leith Export Co (LEXCO) is our trading arm. It serves as the online shop for The Port of Leith Distillery and Lind & Lime Gin, and the physical retail spaces at both of those distilleries. The LEXCO retail area sits on Level 6 of our incredible building with views spanning across the Firth of Forth, Leith, and back up across Edinburgh. This is the second LEXCO outlet; the first being at our Lind & Lime Gin Distillery. We think it’s one of the most exciting retail spaces anywhere.
That’s where you come in.
We’re looking for a passionate, super friendly, outgoing and enthusiastic Retail Assistant with excellent multi-tasking skills to join our whisky, gin and people-loving Retail Team.
As a LEXCO Retail Assistant, you will be the face of LEXCO retail.
Our distilleries are fun, fast-paced, diverse environments to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.
Duties include:
• Provide excellent customer service.
• Be responsible and proactive.
• Actively up-sell products through in-depth product knowledge and excellent customer engagement to maximise sales.
• Have a flexible approach to working hours and days, including working weekends and Bank Holidays as appropriate.
• Maintaining cleanliness and presentability of the retail area.
• Assisting with guests needs as required to ensure an excellent experience.
• Assist with weekly and monthly stock takes of retail stock.
• Fulfilling online retail orders for collection and posting.
• Adhering to Muckle Brig Ltd.’s quality standards including wearing of uniform.
• Adhere to Muckle Brig Ltd.’s Health, Safety and Environment policies and guidelines.
• Being a superb ambassador for all aspects of Muckle Brig including Lind & Lime, Port of Leith Distillery and LEXCO.
• Other tasks as required.
Skills & Experience:
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multi-tasker who thrives on being part of a team delivering excellent visitor experience.
• Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision to a high and safe standard.
• Positive, can-do attitude.
• Ability to adapt to customer flow while maintaining excellent service quality.
• Excellent front of house skills.
• Demonstrable time management skills and the ability to prioritise tasks.
• Previous experience working in retail or within the drinks industry would be advantageous.

BENEFITS
• 20 days holidays per year pro rata + public holidays.
• Employee discount scheme.
• Full training given with CPD opportunities ongoing.
This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive and there may be a requirement to undertake other duties as required.
If you are interested in joining the team, please email your CV and cover letter to bryony@mucklebrig.com

Join Our Wave: Retail Manager at Lost Shore Surf Resort

About Us
Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland surfing pool in Europe, arriving next to Europe’s largest indoor climbing arena, is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.
Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role 
As the Retail Manager, you’ll play an important part in enhancing our visitor experience. You’ll oversee the retail operations, manage a team, and ensure the smooth functioning and profitability of our retail offering. Your experience in adventure sports retailing, excellent communication skills, and business acumen will drive success in this role.

Team Leader: Lead and motivate your retail team. Foster a positive work environment and encourage teamwork. Schedule shifts, assign tasks and provide training as required.

Inventory Management: Maintain accurate stock levels, track inventory, and reorder merchandise as needed. Curating a range that speaks to every customer that comes through the door.

Sales and Customer Service: Provide exceptional customer service, assist visitors with product selection, and process transactions. From experienced surfers to tourists and those having their first surfing experience. Keep an eye open for other retail opportunities across the site, from a supplier pop up to what we sell behind our reception desk.

Rental: Managing a varied and exciting range of rental boards for customers to maximise their surfing experience with. Ensuring any repairs are handled in a professional and efficient manner

Visual Merchandising: Create appealing displays that showcase our surf gear, apparel, and accessories. Having an eye for detail and a passion for continually evolving and improving the visual aspects of the shop.

Financial Management: Monitor sales performance, analyse trends and responding accordingly, and contribute to achieving revenue targets. Balancing the staff rota so that it runs as efficiently as possible.

Supplier Relations: Collaborate with suppliers and negotiate the best possible terms.

Health and Safety: Ensure compliance with safety protocols and maintain a clean and organised retail spaces.

Budgeting: You will be responsible for managing budgets, payroll, and ensuring our retail offering meets and exceeds targets.

Qualifications, Skills and Experience
– Minimum of 3 years in retail management, preferably in a surf or adventure sports environment.
– A genuine love or interest in surfing, water sports, and beach culture.
– Flexibility to be able to work evenings, weekends and holidays.

Why join the Lost Shore Team?
– A front-row seat to the opening of Europe’s largest inland surf resort.
– Sunsets over the surf lake (because even managers need a moment to breathe).
– A team that knows how to have fun at work but equally understands the value of hard graft.
– A chance to put your stamp on Lost Shore’s legacy.
– On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Main Tasks:

Managing the day to day of WDC’s retail operation both physical and online (working alongside the Trading Manager).

Management of the purchasing of products and existing stock movement and levels.

Working with the Trading Manager to develop new products.

Working with Partnerships at (WDC HQ) with the aim of developing potential retail opportunities.

Responsibility for the creation of content for ‘WDC Shop’ electronic newsletters (4 times a year) and the quarterly WDC supporter magazine.

Responsible for providing monthly financial reports to the senior management team (SMT) for both the Centre shop and WDC online shop

1. Manage the WDC trading outlets with the support of the Trading Manager (TM) to ensure the smooth running of the physical and home shopping operation.

• Oversee daily income, reconciling daily takings and ensure all takings from trading activities are banked and recorded
• Train local and residential volunteers and the Summer Guide to manage the shop with a high level of customer service.
• Write procedures for daily retail tasks at all sites including sales, stocking, stock takes.
• Be the sole on site staff presence at times at weekends and occasionally in July & August, during the week.
• Managing the day to day running of the retail outlet from pricing and displaying items appropriately to assisting and serving customers.
• Supervise volunteers working in the Centre shop.
• Work alongside the TM to process customer orders/queries relating to the online shop.
• Work alongside the TM to pack and despatch orders (to the specified timescales) to customers including substitutions and credit notes where necessary.
• Deal with customer queries or complaints, tracking down orders, rectifying packing problems etc.
• Promote WDC activities, events and campaigns through the shop and oversee the front of house delivery to the general public.
• Help with the day to day running of the WDC Scottish Dolphin Centre.

2. Management of stock movement

• Work alongside the TM to order new stock and deal with suppliers for shop stock and sale or return items.
• Decide pricing strategy for new stock with the TM
• Work alongside the TM to source good quality products in a wide variety of price ranges to suit all customers, at appropriate stock levels to meet demand.
• Work alongside the TM to organise stock takes, reporting figures the finance team.
• Work alongside the TM to update items on the online shopping site and maintain stock levels.
• Processing stock requests by outposts and internally for WDC and check stock levels for packaging equipment.

3. Work with the Trading Manager to develop new WDC products

• Work alongside the TM to attend trade fairs to source new products.
• Work alongside the TM to source local products.
• Work alongside the TM to come up with new product ideas.
• Work alongside the TM to work with suppliers to develop WDC branded products.

4. Support the TM in his/her role by deputising where necessary and fulfilling reporting requirements.

• Ensure that the TM receives regular and appropriate reports on the progress of work areas and in achieving or implementing objectives.
• Report regularly to finance team.
• Work with Trading manager to create retail targets to fit with long-term strategy for WDC trading. Create work schedule to achieve these targets.
• Provide information to the TM for formulating the retail budget.
• Support the TM to develop a strategy for increasing income through WDC trading.