Visitor Services

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

Visitor Welcome & Front of House Duties
• Warmly welcome visitors to the Castle, checking tickets and upselling guidebooks to enhance their visit
• Ensure the highest level of customer service so all visitors receive an excellent experience
• Maximise visitor enjoyment and understanding of the property by engaging them with the history of Culzean and the Kennedy family
• Ensuring accurate recording of visitors through the till system

Membership Engagement & Promotion
• Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment
• Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members

Tours, Interpretation & Learning
• Deliver a broad range of high-quality guided tours and talks for the public and organised groups, following a pre-arranged script within the allotted time of 45 minutes
• Deliver engaging school workshops for all ages and abilities
• Enhance the visitor experience through third-person costumed interpretation, object handling and conservation demonstrations (where applicable)
• Promote and sensitively encourage donations during guided tours and/or at the Front Desk ensuring that visitors understand the impact of their support on the property’s conservation work.

Security, Conservation & Property Care
• Be mindful of the security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Support the VSS Collections Care and the conservation the property and its contents, reducing the risk of accidental damage through visitor engagement and appropriate conservations/object handling practices

Health, Safety & Emergency Procedures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Participate in the safe evacuation and management of colleagues and visitors in the event of a fire, security alert or alarm

Housekeeping & Daily Operations
• Share responsibility for housekeeping duties at the beginning of and end of each shift (e.g. hoovering, rubbish removal) including staffroom and staff bathroom

Full Job Title: Seasonal Visitor Experience Associate

Organisation: Muckle Brig Ltd

Location: Leith, Edinburgh (Lind & Lime Gin Distillery, Port of Leith Distillery)

Weekly Hours: Seasonal, Part Time

Work Schedule: Monday to Sunday, in line with VE operating hours

Salary: £13.39 per hour

Reporting to: Visitor Experience Supervisors

ABOUT US
Our company values are at the foundation of everything we do.

We focus on products that we love.

We’re realistic.

We keep our conscience clear.

We achieve everything as a team.

We deal with the difficult stuff first.

We spend our money on the right things.

We invite our friends to parties.

From a single person in a garden shed, our company has grown to include multiple sites, brands, and a team of passionate and talented individuals. We have so many stories to tell, and communicating those stories is an essential and increasingly complex undertaking. 2026 isn’t slowing down!

The Role
As a Visitor Experience Associate, you will be the face of our Port of Leith Whisky and Lind & Lime Gin Distilleries. From greeting our guests with a 5-star welcome & guiding them through the Tour Experience to advising in our distillery shops and so much more.

Muckle Brig is a fun, fast-paced, diverse environment to work in. Excellent communication skills are paramount to a successful day. Your skills, enthusiasm and diplomacy will shine through for our guests and your colleagues within the distilleries.

Key Responsibilities
Provide excellent customer service

Welcome and orientate guests

Be responsible and proactive

Tour Guide

Dynamic storytelling – providing the historical stories behind our liquids, information on our production process, demonstrating mini-bottling, and conducting tasting sessions and cocktail making sessions.

Setting up, clearing, cleaning and resetting the tour route for each tour, including cocktail making equipment and tasting laboratory

Weekly tour stock counts

Ongoing cleanliness and presentability of the tour area

Assisting with guest needs as required to ensure an excellent experience

Assisting with Private Tours and Events on an ad hoc basis

Retail Assistance

Actively up-sell products through strong product knowledge and excellent customer service to maximise sales

Continually engage with customers to ensure maximum service

Weekly and monthly stock takes across shop stock

Fulfilling online retail orders for collection and posting at Lind & Lime as required

Being a superb ambassador for all aspects of Muckle Brig, including Lind & Lime, Port of Leith Distillery and Leith Bond, our export company

Following our Health & Safety, COSHH, Organic and Food Hygiene policies

You may be required to work at other Muckle Brig locations when appropriate

Other tasks as required

Skills & experience
You are a superb communicator with an enthusiastic and flexible approach, with the ability to adapt to any situation. You can create a fabulous atmosphere for all our guests. You are a competent multitasker who thrives on being part of a team delivering an excellent visitor experience.

Enthusiastic and confident, warm, friendly and the ability to work within the team, with minimal supervision, to a high and safe standard

EVE (Exceeding Visitor Expectations) Certificate desirable

Positive, can-do attitude

Ability to adapt to customer flow while maintaining excellent service quality

Excellent front-of-house skills

Demonstrable time management skills and the ability to prioritise

Previous retail experience would be advantageous but not essential

SALARY & BENEFITS
£13.39 per hour

29 days holiday per year (inc. bank holidays), pro-rated for part-time staff

Employee discounts

Full training given with CPD opportunities ongoing

This job description is indicative of the nature and level of responsibility associated with the job. It is not exhaustive, and there may be a requirement to undertake other duties as required

To apply please send your CV and Cover Letter to jobs@mucklebrig.com

Scottish Dolphin Centre Assistant – 4 months
WDC Scottish Dolphin Centre, Spey Bay

30-32.5 hours per week | £23,132 pro rata
Regular weekend work required | Varying shifts, all 6 or 6.5 hours long. Earliest start 9am, latest finish 5pm.

Located at the stunning mouth of the River Spey in Moray, Scotland, the Scottish Dolphin Centre is the perfect backdrop for incredible wildlife experiences. You’ll get the chance to witness the beautiful bottlenose dolphins – the largest in the world – alongside ospreys, seals, and a wide variety of other amazing creatures!

Your key responsibilities will include delivering exceptional customer service, engaging visitors with fascinating facts about the dolphins and local wildlife, leading tours, and conducting dolphin watches. You will help our visitors get the most from their visit by answering their questions about Spey Bay and the wider Moray area. Don’t worry, training will be provided, so you’ll have everything you need to succeed!

This seasonal position runs from June to September, and you’ll work five days a week (including weekends).

We are committed to creating an inclusive, welcoming environment for everyone. Regardless of your background or experiences, we’d love to hear from you.

This post is considered a regulated role under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a confirmed offer of employment.

Closing date: 13th April, 10am
Interviews: 21st and 22nd April at the Scottish Dolphin Centre
Starting date: 2nd June 2026
Finish Date: 30th September 2026

Brand Home Guide

Dalwhinnie Visitor Centre

Full-time, Fixed Term Summer Contract ending 31st October 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

About the Distillery:

Dalwhinnie distillery stands in the Cairngorm National Park at the heart of the Scottish Highlands in the village of Dalwhinnie. From this remote but accessible location comes the liquid known as the gentle spirit

If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Brand Home Guide

Glen Ord Visitor Centre

Full-time

Fixed Term Summer Contract, ending 30th Sept 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Glen Ord Visitor Center as a Brand Home Guide. Glen Ord is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

Brand Home Guide

Lagavulin Visitor Centre

Full-time, Fixed Term Summer Contract ending 30th September 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Lagavulin Visitor Center as a Brand Home Guide. Lagavulin is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

Please note: This role will require weekend and evening work.

  

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us  

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value    

Feel inspired? Create a future worth celebrating with us!

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle and help generate the income that enables us to care for the Castle & Gardens.

Specifically, you are there to ensure smooth and safe operations, making the property the best possible place to work and visit.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in the presentation and operation of the castle and all its parts, to make a memorable and positive experience for our visitors.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times:
 Welcoming visitors to the site and assisting with admissions, catering, membership and retail sales.
 Proactively engaging visitors in the stories and history of the site. This will include the delivery of tours and informal assistance around the property as and when required by the visitors.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitor queries about the site, the wider NTS and the local area.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/ contractors.

Financial Responsibilities:
 To adhere to all financial procedures including till operations, banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Catering/Cashier duties:
 To prepare and serve food and drink to customers.
 To ensure good housekeeping of catering kitchens, serveries, seating, front and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break down of events in liaison with the management.
 To assist with hospitality and travel trade events. This may include evening work.

Health and Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 To ensure visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet the property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.
 Excellent selling skills – adaptable to customer type and product.
 Demonstrable excellent time management skills and the ability to prioritise.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
 Experience in storytelling and a passion for Scottish heritage and history.
 Basic food hygiene certificate.

We’re looking for Tour Guides to join our team! (Fixed Term Seasonal April 2026-March 2027)

This is a fantastic opportunity to play a key role in delivering an exceptional visitor experience—welcoming guests, leading engaging tours, and bringing our nationally recognised mining heritage collection to life. You’ll help create a friendly, safe and memorable visit for people of all ages, while supporting events and sharing the incredible stories of our museum.

If you’re passionate about history, enjoy working with people, and love telling a great story, we’d love to hear from you.