Visitor Services

Visitor Services Supervisor – Welcome

JOB PURPOSE
This role exists to ensure a best-in-class visitor experience that compliments the quality of an internationally recognised heritage garden of outstanding horticultural importance; leading all staff to contribute fully to the operations overall commercial and conservation success.
You will be a member of the Inverewe welcome team assisting with the operational delivery of retail, admissions and the visitor experience at the property. Delivering performance standards and targets to ensure enjoyment of the property by visitors and members is maximized and key commercial, financial and development objectives are achieved to make the property fully sustainable. You will be part of a broader management team responsible for delivering an overall visitor service strategy, promoting good communication across the site, and joined up service provision. You will be based at Inverewe and report to the Visitor Services Manager.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
· Supervising/undertaking the day-to-day operation of the Visitor Centre to ensure an excellent customer/visitor experience. This includes:
o Supervision of the retail offer (including ordering, merchandising, sales targets);
o Membership sales (to targets) and general customer service (individuals, education visits, other groups.
o Health & Safety procedures, emergency procedures, and environmental procedures.
o Deputising for the Visitor Services Manager on-site and off-site as required.
· Responsible for day-to-day financial administration within the retail operation, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.
· Supporting the Visitor Services Manager – Retail with the recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.
· Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets;
· Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential
· No formal educational qualification required (but see “Experience” below);
· A full, clean driving license for driving in the UK.

Experience

Essential
· Significant previous experience of working in a busy retail environment. including supervision of staff and/or responsibility for specific activities.
· Previous retail supervisory experience.
· Strong personal belief in the value of excellent customer care with the ability to translate this into actions.
· Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.
· Proven sales skills with the ability to achieve targets.
· The ability to think and act quickly when confronted with emergencies.
· Competent user of Microsoft Office products.
· Current driving license valid for driving in the UK.

Desirable
· A genuine understanding of and belief in, the work of the National Trust for Scotland;
· Access to own transport.

DIMENSIONS AND SCOPE OF JOB

Scale
Inverewe Garden & Estate comprises of an area of 2103 acres in total with an area of 54 acres specifically dedicated to Inverewe House and Garden. Additionally, the wider estate has both natural and cultural features including; species, habitats and archaeological sites which hold considerable international, national and local significance.
There is one retail outlet located within the property at Inverewe Garden Visitor Centre. Delivering 200-250k per annum
There are two catering outlets within the site; Osgood’s Café situated out with the garden and the Bothy café situated within the garden.
The property also hosts, visitor events, specialist festivals and offers holiday accommodation.
· People Management
· Daily interaction with customers/clients (including members, visitors, coach and tour organisers).
· Supervisory responsibility for between 6-15 visitor services assistants.
· Some volunteer management as part of overall property responsibilities and during events.
· Finance Management
· Assists with the management of the retail budget at Inverewe and works alongside the Visitor Services Manager.
· Tools / equipment / systems
· Access to desktop PC and relevant IT systems, i.e. standard NTS management systems including Intranet, T:Drive, Dynamics, EPOS.

Seasonal Assistants

We are currently recruiting for a number of exciting roles.
Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year. We offer sociable working hours and the chance to work in a unique and varied business. Visit our website to see our current vacancies and register your interest to join the team for the 2026 season.

Scone Palace opens to visitors between 1st April – 31st October and is open 7 days a week, therefore weekend working will be required. Flexible shifts are available.
Seasonal vacancies for the following roles: Duty Management, Hospitality, Retail and Guiding & Ticket sales.

If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to meet you. For full job descriptions please view our website.

Duty Manager (Visitor Operations Support Manager)

Scone Palace is an iconic venue and 5 star visitor attraction, welcoming over 100,000 visitors a year.

We are seeking a dedicated and experienced Seasonal Duty Manager (Visitor Operations Support Manager) to help ensure continuity is maintained between teams and ensuring every visit is extra special to exceed our visitors’ expectations. The ideal candidate will have a strong background in hospitality management or similar and be passionate about delivering excellent customer service with a great eye for detail. A good understanding of health and safety compliance and the ability to work efficiently in a busy environment and well within a team is essential.

The Palace opens to visitors between 1st April – 31st October and is open 7 days a week, therefore weekend working will be required.

Main responsibilities include:
– Undertake Duty Manager shifts as required to support the front of house teams (Retail/Catering/Admissions)
Maintain good communication and working relationships with all teams across the business
Ensure high standards of presentation in all public areas
Handle telephone calls, emails and visitor and sales enquiries
Help ensure security of buildings and keys in conjunction with the Caretaking Team
Overseeing the safety of staff and the general public whilst in the Palace, being available to deal with any issues that may arise, e.g. fire evacuations, Palace closures
Use of business systems such as tills/EPOS/booking systems etc.

Skills & Qualifications:
Proven experience in a supervisory role within the hospitality industry, with a strong focus on guest services.
Excellent leadership skills
Strong organisational skills and attention to detail
Exceptional communication skills, both verbal and written
Ability to work under pressure while maintaining a positive attitude
First Aid qualification and holder of Personal Licence (alcohol licensing) would be advantageous
Holder of IOSH/NEBOS Health & Safety qualification or similar is desirable degree in Hospitality Management or a related field is preferred but not essential.

We offer sociable working hours and the chance to work in a unique and varied business. If you’re a people person, enthusiastic about delivering an excellent customer experience, we would love to hear from you.

Head of Cultural Services

The Head of Cultural Services will be accountable for setting an innovative,

compelling strategic direction for their portfolio, focused on social impact,

productivity, income generation, exceptional service. You will have a

demonstrable track record at this level and be able to evidence experience of

significant transformational change.

You will be a proven leader who has led large teams through whole-system

cultural change, with the ability to identify learning and development

opportunities to improve the team’s productivity, capabilities, and competencies.

Your focus will be on delivering transformational change that improves services,

increases income generation, and widens inclusion across the portfolio. You will

lead the delivery of the portfolio’s strategic plan with the drive and passion to

bring innovation and deliver the business case targets within your remit.

Live Borders is a charity and key comm unity delivery partner to a wide range of

organisations. A fundamental element of the remit is to develop strong delivery

partnerships and initiatives that can help the organisation secure additional funds

and grants, and accelerate the delivery of national, regional, and our own strategic

priorities. The Head of Cultural Services will be accountable for delivering key

performance measures of both financial and social impact across their portfolio.

Live Borders is at a pivotal moment. Following the recent council-led review of our

services, the Head of Cultural Services will be a key programme manager,

supporting the CEO in delivering the launch of the Business Transformation

Programme, designed to secure a sustainable future for our diverse portfolio of

facilities and services.

This ambitious three-year programme will provide significant improvements in

efficiency, productivity, and customer experience, ensuring that the Scottish

Borders remains a vibrant place to live, work, and visit. You should have a proven

track record in senior project management and be able to demonstrate a thorough

understanding of project management methodology.

The Head of Cultural Services will lead the strategic and operational delivery of

Cultural Services related services including Museums, libraries and archives, Visitor

attractions and Arts and Creative programming. They will lead on management of

Cultural Services related educational programmes and engagement with schools,

Colleges and other education- based organisations.

They will lead the design and delivery of artistic and creative programmes to

engage communities across the Borders region, driving additional footfall and

revenue. They will oversee delivery of programmes across the region, ensuring

that financial targets are achieved.

The Head of Cultural Services will lead on building partnerships and engaging

with the community, ensuring that the organisation fulfils its remit to provide

appropriate programmes to support the health and wellbeing of the

community. Their responsibilities will include leading on building financial

investment through creating effective partnerships and collaborating with

both potential sponsors and the community to build engaging programmes.

They will lead on funding applications, bringing in additional revenue to

support the creation of new and innovative programmes. Their responsibilities

will include leading on building new and existing partnerships to create cross

regional programmes to enhance the cultural offerings across the region,

ensuring that quality targets are achieved.

Seasonal Tour Guide

Position: Seasonal Tour Guide
Location: Deanston Distillery Visitor Centre

As a Seasonal Tour Guide, you will be the face of Deanston Distillery, delivering first-class experiences to visitors and supporting the day-to-day operations of the Distillery Visitor Centre. This is a hands-on role that combines customer engagement, retail support, and operational tasks, offering an exciting opportunity to work in a world-class whisky environment.

This is a seasonal role, offering a unique opportunity to gain experience in the drinks, tourism, and visitor engagement sectors.

If the above appeals we would love to hear from you, please contact: info@deanstondistillery.com

Bunnahabhain Distillery Visitor Centre: Team Leaders, Tour Guides – Permanent & Seasonal

Bunnahabhain Distillery Visitor Centre

Love whisky, people, and great stories? Join the team at one of Islay’s most iconic distilleries!

We’re looking for friendly, enthusiastic team members to welcome visitors from around the world and bring Bunnahabhain’s whisky, history, and island spirit to life.

The roles combine hospitality, whisky experiences and retail, with shifts across seven days (with some evening work). A driving licence is a plus but not essential.

We offer a competitive salary, benefits, and the chance to be part of a passionate, welcoming distillery visitor centre team.

If the above appeals we would love to hear from you, please contact: HRinternational@cvhspirits.com

Visitor Services Assistant

KEY RESPONSIBILITIES:

Serving food & beverage both to golfers and other members of the public.

Daily cleaning of the kitchen facilities and good hygiene practices at all times, including temperature checks.

Maintaining an active and prominent presence during service periods.

Ensure the delivery of the golf experience to a high standard.

Reception duties both in Mansion House and Hickory Golf (use of till, answering telephone inquiries, welcoming visitors, giving an introductory talk and promoting membership).

Ensure that the golf facility and associated equipment is maintained and presented to a high standard.

Proactively support the sale of retail products in the golf facilities and liaise with property management over stock and point of sale.

Responsibility for opening and closing and security of the golf starter cottage, and any other relevant areas.

Maintaining and developing the Kingarrock and Hill of Tarvit social media presence.

Occasionally assisting at other properties.

Seasonal Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Estate management

Carry out practical tasks, including patrols, litter clearance, maintenance and repair of footpaths, fences, stiles and other infrastructure, vegetation clearance, habitat management such as tree planting, seed collecting and tree nursery work.

Visitor Engagement

Welcome visitors in a friendly, efficient, and knowledgeable manner, answering queries and provide information about the property, facilities, and the local area.

Provide a positive visitor experience to the estate by assisting with car parking, property checks, events and onsite activities when required.

Actively engage with visitors while carrying out practical tasks to raise and improve public awareness of key issues including footpath erosion and landscape protection, habitat restoration, responsible access and promoting the Trust.

Assist with delivery of the events programme by leading guided walks and educational events.

Plan and deliver, with assistance from colleagues, a programme of events for the Young Naturalist’s Club, the Green Team.

Other duties

Assist with other areas of property work, such as biological monitoring, if/when necessary.

Seek to minimise our environmental impact through sustainable working practices and sensitive use of power, equipment, transport, and other resources.

Working together

Support a strong health & safety culture by complying with the property’s Safe Systems of Work to safeguard yourself and colleagues.

Seasonal Ranger

JOB PURPOSE

As part of the team which cares for our sites across the Scottish Borders, a Seasonal Ranger plays a crucial role in ensuring that our conservation ambitions go hand in hand with welcoming our local community and visitors from across the globe to this well-loved place.

To provide a warm and informative welcome for visitors to Grey Mare’s Tail nature reserve and be a passionate advocate of the site and the National Trust for Scotland. Giving our places a voice and improving the visitor experience for all.

You will work out in the landscape, on walking routes, in our parking areas, acting as an ambassador for the National Trust for Scotland, building awareness and support for our charity. You’ll leave those you meet with a desire to respect, protect and enjoy this special natural environment and an understanding of how they can help do this.

You will work on your own and with other staff and volunteers, on a variety of tasks to help us achieve the high presentation and habitat management standards expected of a National Trust for Scotland sites.

You will contribute to the long-term sustainability of our region through income generated at payed-for events, memberships and donations inspired by our work, growing our capacity through volunteers and cost-effective use of resources.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Combine responsibilities across the following areas of work with direct implementation yourself and by overseeing the work of others such as contractors, volunteers, and colleagues:

Nature conservation

Survey wildlife and habitats and feed this knowledge into management decisions, marketing of natural heritage, and further development of our voice.

Maintain and manage habitats, wildlife with the aim of protecting species and increasing biodiversity.

Contribute to the planning and lead the delivery of practical conservation to deliver the outputs agreed in the Annual Operating Plan.

Visitor Services

Provide information to visitors to encourage more visitors and help people get more out of their engagement with natural heritage. Give more back to it including “upselling” (e.g.: of membership) using face to face and by other means of interaction such as social media.

Participate in a programme of estate patrols at busy times and locations, including weekends and evenings, to engage with tourists, outdoor activity enthusiasts and campers, championing a “leave no trace” culture and providing practical advice based on the Scottish Outdoor Access Code.

Welcome customers in our car park in a friendly, efficient and knowledgeable manner, answering queries and providing information about the property, facilities and the local area.

Contribute to the development and delivery of products that bring alive our stories, including on-site displays, self-guided trails, signage, guided walks, talks or other hands-on activities.

Maintain countryside estate infrastructure at small, day to day scale (e.g. paths, gates, signs, vegetation management) to achieve ecological, visitor services and safety outcomes.

Spending time in the interpretation trailer on site, delivering accurate and up to date information and providing a warm welcome.

Assist with events such as public gatherings, NTS events and weddings.

Community engagement

Communicate with local stakeholders, neighboring landowners, local businesses, local/regional agencies and others to increase understanding of their and our aims and develop collaborative working to help deliver our priorities.

Develop and maintain sound relationships with representatives of key parties who have interests in the property including neighbours, local businesses, the local community and user groups.

Learning

Provide educational and other outreach activities on site or to the community local to the natural heritage and to communities of interest, including for volunteers.

Other responsibilities

Work with the wider Borders team and occasionally help with events and activities at other sites in the Borders cluster.

Management of practical conservation and wildlife recording.

Ensure that all activities undertaken are compliant with the Trust’s health and safety policies and procedures including the safe system of work (SSOW), and environmental policy and practices.

Undertake general retail duties on occasion, including property enquiries and cashing handling. Suitable training will be provided.

Manage contractors and supervise volunteers.

Develop and deliver visitor safety in the countryside.

Engagement and involvement with projects as required.

Visitor Services Assistant

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, Retail, Visitor Centre, Catering and Events activities making the property the best possible place to visit and work.

We are looking for talented and customer focused individuals to join our team and to help us make Crarae Gardens a 5* Visitor Attraction.

We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming International visitors and aiding with specific needs.

Welcoming large groups in an efficient and warm manner.

Answering visitors’ queries about the site, education facilities and the local area.

Housekeeping duties.

Maintain high standards of hygiene in the catering facility and ensure HACCP regulations are adhered to.

To make and serve barista grade coffee and assist with catering

Assisting in the day-to-day running of a retail offer.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

Destination Associates

Scottish Canals is looking for Destination Associates at The Falkirk Wheel & Horse Box!
We are looking for passionate, enthusiastic, and motivated individuals to join our team and work with us over our Spring to Autumn 2026 season.

Our pace, personality and people make us amongst Scotland’s top visitor attractions. If you’re interested in tourism, travel, international visitors, events, food & drink then this could be the perfect job for you.

This position is during daytime hours and flexible to accommodate work life balance.

From welcoming thousands of international visitors, serving customers and spending time both in and outdoors, our Destination Associates enjoy a wide range of fun and exciting responsibilities.

You will be integral to our customers having a 5-star experience to remember. The role will involve customer service, cash handling, barista coffee service and the preparation of food. Ensuring pride in the cleanliness and surroundings you will work in. You must be flexible to work in our various outlets including Airstream, ice cream area and coffee pods and with a personal and engaging attitude, precision for café and food displays and ensuring our customers are informed and enlightened by your professional and informative attitude.

Full uniform and training will be provided.

We have a variety of roles available in the following teams:
• Trip Boats
• Retail & Admissions
• Food & Beverage
• Activities & Events
• Hire Boats
• Housekeeping

Previous experience in a similar role is welcomed, but not essential.

This role attracts a salary of £12.60 per hour, increasing to £13.45 from 1st April. You will work on a rota which may include weekends and bank holidays.

Caretaker

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? We are looking for a Caretaker to support the facilities team in ensuring that day-to-day operations at Dalkeith Country Park run smoothly. You will carry out small maintenance, repair and decorating jobs, ensure toilets and public areas are maintained to a high standard and help set up meeting rooms and event spaces. Working an average of 35 hours per week on a 4 days on, 4 days off basis, your shift will start at 7.30am and finish at 6.30pm. You may also be asked to provide additional cover which may include the occasional night shift.

The person? With strong practical maintenance skills, you will be customer focused with a ‘can-do’ attitude and flexible approach to work. Candidates must have experience in a similar role dealing with a variety of repair and maintenance issues, and be comfortable carrying out manual tasks. A full UK driving licence is essential.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the Caretaker job title for more details on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 2 February.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

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