Visitor Services

Main role
Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements
All elements of visitor assistant role

Company commitments
Share in our vision to make the world fall in love with Scotch whisky.
Embody our values and behaviours in all aspects of your role.
Ensure visitors are met with the highest standard of customer care and are furnished with all information required to help them enjoy their experience.
Comply with the Scotch Whisky Experience’s policies and procedures on health & safety and GDPR.
Attend and engage with relevant staff training, briefings and meetings.
Highlight any training or department needs to your line manager.
Demonstrate a flexible attitude and a commitment to the continued success of the business as a whole.
Work well as an integrated part of a motivated and professional team.

Sales & Service
Uphold outstanding levels of customer service.
Proactively engage customers and provide recommendations or advice as and when required.
Maximise income for the Scotch Whisky Experience.
Maintain a good working knowledge of all products.
Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
Advise and serve customers in the shop and bar areas.
Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
Use of language skills if required for the tour and throughout the SWE.

Stock Management
Replenish shop, tour and bar stock.
Ensure visual merchandising guidelines are followed.
Assist the retail & stock team with deliveries when required.
Cash Handling.
Operate a till accurately.

Teamwork
Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.
Training and development.
Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
Train to conduct tasting tales and to join the tasting team.
Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
Commit to look for areas of further development with management.
Host staff training and tasting sessions.

Other duties
Any other duties commensurate with your role.

Additional benefits
Medicash

Hours: Days available will range from 2 – 4 days per week and will include weekend working. Daily shifts will be from 5.5 – 8 hours per day.
Duration: Permanent

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 160 staff. This former floating palace of Queen Elizabeth II usually attracts circa 350,000 visitors a year from around the world, and hosts circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as being named Tripadvisor’s No.1 Attraction in the World.

Our Visitor Experience department is now looking for a Visitor Assistant who is enthusiastic, professional, of smart appearance, a can-do attitude, excellent communication skills and has a passion for the delivery of outstanding hospitality and service.

Full training will be given and uniform provided.

As part of our Visitor Experience team you will report to the Visitor Experience Manager. The role is based in our Visitor Centre and on board Britannia, as well as on the outer decks and compound area. The position can be physically demanding as you will be standing throughout the duration of your shift, ready to proactively engage with visitors at all times.

Company benefits include:

10% employer pension contribution, with a choice to contribute up to a further 5% yourself, which would then be matched by us as well! (So 20% potential contribution to your pension)

33 days pro-rata annual holiday entitlement

Enhanced long service holiday entitlement

Life Assurance

Performance and loyalty payment scheme

Complimentary tickets.

Staff discount in the Shop, Royal Deck Tearoom & The Lighthouse Restaurant & Bar aboard Fingal.

Free car parking for staff.

Responsibilities include:

Performing a concierge role at front of house when required.

Providing a warm welcome and proactive service to visitors at all times.

Interacting with visitors throughout their tour.

Helping visitors use their audio handset.

Assisting with queue management.

Developing and upholding a broad knowledge of the Royal Yacht to share with visitors, most especially when working as a guide at Britannia’s exclusive evening events and private tours.

Work as a guide at Britannia’s exclusive evening events and private tours (£43 per event).

Assist with any other Visitor Assistant duties as required.

If you feel you have the personality, skills and experience we are looking for, then we would love to hear from you. To apply, please send your CV and a short covering letter to: recruitment@tryb.co.uk or postal applications to:

Sarah Thomson
Visitor Experience and Environmental Manager
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

No agencies please.

Please note, due to the volume of applications we receive, we are unable to respond to unsuccessful candidates. If you have been selected for interview you will be contacted directly.

Contract Type: Permanent
Grade: FC07
Salary: £34,914.86 – £43,437.09
Hours: 36 per week
Location: Kirkcaldy Galleries (base) – with travel to Dunfermline Carnegie Library and Galleries, St Andrews Museum and Bankhead, Glenrothes
Job Reference: ON000645

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have an exciting opportunity for a Curator (Exhibitions) to join our team due to a retirement. The post is for 36 hours and is a permanent contract. Your days of working Monday – Friday but will flex to meet the business needs and this will include weekend and evening working.

You’ll work as part of a team to curate & co-curate, install, and evaluate high-quality, relevant, and engaging exhibitions, displays, activities, and resources throughout Fife’s Museums & galleries. Working with local communities, individuals, and organisations to promote and inspire interest in heritage and cultural services.

You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies page on our website.

About You

We are looking for a dynamic, innovative and experienced exhibitions curator. You’ll have 3+ years relevant Museums/Gallery exhibition experience with skills including research, loans, collections management & care and design. You’ll have experience interpreting collections for diverse audiences using physical/digital methods. You’ll have collaborative approach to working with community groups and building strong partnerships. And hold degree level qualification in a relevant professional discipline.

You should be willing to have a PVG check this will be paid for by OnFife as part of your induction.

How to Apply

If you would like to find out more information about this role, you can contact Gillian Crumpton, Co-head Cultural Heritage by emailing Gillian.Crumpton@onfife.com.

When you’re ready to apply, please complete our application form and return this along with our completed Equal Opportunities Monitoring Form to hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 12noon on Thursday 5 November 2026.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.