Visitor Services

Project Officer – STEM at Sea

Job Title: Project Officer
Responsible to: Learning and Museum Manager
Location: The Tall Ship Glenlee, Glasgow, with outreach delivery in local schools. Some development work may be undertaken on a hybrid basis.
Project Title: Sail the Future – STEM at Sea onboard The Tall Ship Glenlee

About the Tall Ship Glenlee:

The Tall Ship Glenlee Trust is a registered Scottish charity dedicated to preserving, maintaining and interpreting the last remaining Clydebuilt sailing ship of its kind still afloat in the UK. The Tall Ship is one of the city’s busiest, most vibrant visitor attractions, located in the heart of Glasgow at the Riverside Museum and River Clyde. Of the many hundreds of ships built in Glasgow’s shipyards, Glenlee is one of only four Clyde-built tall ships still afloat in the world today. We are an independent museum and venue committed to the preservation and interpretation of Glenlee and increasing awareness of Glasgow’s maritime history for the benefit of local people and visitors to Glasgow.

Sail the Future: STEM at Sea will be a dynamic learning and engagement programme centred on the historic Tall Ship Glenlee in Glasgow. We will use the ship’s heritage as a springboard to inspire young people with science, technology, engineering, and mathematics (STEM) skills, while connecting these to the modern maritime sector’s transition to renewable energy. The programme will empower students from local schools in Govan and Partick to co-design and test new STEM workshops, ensuring that young people themselves help shape how engineering is represented and taught onboard. These workshops will then become a lasting resource for other schools and visiting groups to enjoy, enriching the ship as a cultural and educational attraction.
With funding from the Royal Academy of Engineering’s Ingenious Fund, students from four local primary schools will co-produce a series of STEM workshops with professional engineers.

Key goals of the project are to:

• Inspire interest in STEM among young people, particularly those underrepresented in engineering pathways.
• Foster intergenerational learning by bringing school students together with maritime engineers and museum professionals.
• Create hands-on workshops aligned with the curriculum, using Glenlee’s history to explore STEM concepts in a real-world context.
• Promote environmental awareness and climate literacy by linking traditional sailing technologies to modern renewable energy solutions for shipping.

The expected impact of Sail the Future: STEM at Sea is to inspire the next generation of problem-solvers, build pride in Glasgow’s maritime heritage, and create a programme of high-quality curriculum-aligned workshops that will benefit schools across the city for years to come.

Outputs
Development
• Plan and develop a half-day training session for the engineers involved in the project. Training will cover the history of Glenlee, safeguarding expectations, inclusive communication techniques and active learning strategies.
• Develop three 60-minute co-development sessions for each participating school, incorporating the expertise and input of the engineers.
• Develop four fully resourced workshops, including all required equipment, workshop outlines and Curriculum for Excellence learning outcomes, ready to be promoted and delivered as part of the Learning Programme from August 2027.
Delivery
• Deliver a half-day training session for the engineers involved in the project.
• Lead three 60-minute co-development sessions with each of the four participating schools. Sessions will involve testing ideas, exploring and shaping themes, and prototyping activities. Students will actively influence the content and format of the workshops, working alongside engineers to ensure technical accuracy and authenticity.
• Lead and/or observe the four pilot workshops, gathering feedback and making any necessary adjustments to the content, activities and delivery approach.

Timeline and Budget:
Project Duration: September 2026 – June 2027
Proposed Timeline: Equivalent of one day a week over twenty weeks
Budget: 20 days at £250 per day

Person Specification
The Project Officer will have a strong background in science communication and engagement with both adults and young people.
Essential
• Experience delivering educational, heritage, museum or STEM engagement projects.
• Experience working with schools and young people.
• Strong organisational and project management skills.
• Excellent communication and facilitation skills.
• Ability to build positive relationships with a range of stakeholders.
• Experience collecting and reporting project data.
• Commitment to equality, diversity and inclusion.
Desirable
• Experience within museums, heritage or informal learning environments.
• Knowledge of STEM education and engineering engagement.
• Experience developing educational resources.
• Understanding of safeguarding requirements.
• Knowledge of maritime heritage or environmental sustainability themes.

How to apply
Please submit a CV and cover letter, including two examples of similar projects you have worked on, along with details of two referees.
Applications should be submitted to Lauren Henning (lauren.henning@thetallship.com) by 5pm on Friday 25 September.
Questions about the opportunity should be submitted by Monday 21 September.

Visitor Services Assistant

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, house management, Catering and Events activities making the property the best possible place to visit and work.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction.

We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming international visitors and aiding with specific needs.

Welcoming large groups in an efficient and warm manner.

Answering visitors’ queries about the site, education facilities and the local area.

Housekeeping duties.

Assisting in the day-to-day running of a retail offer.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times:

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Gardener

JOB PURPOSE
This job exists to ensure that the garden, grounds and policies across the Property are managed and maintained as an internationally recognised garden of outstanding horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Undertake skilled practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors
 Contribute to the management, conservation, and development of the garden and estate through plant propagation, cultivation, production of seed, sustainable growing practices and the inputting of appropriate plant records on IRIS database and labelling to ensure
 Design and implement planting enhancements, including borders and seasonal displays, contributing to structural planting and year-round interest
 Manage specialist Plant collections, including roses and fruit trees, through appropriate pruning, training, feeding and monitoring of plant health
 Monitor tree health and conduct tree inspection and arboricultural tasks in line with certification and safety procedures
 Operate and maintain horticultural machinery including tractors, ride-on mowers, strimmers and chainsaws in accordance with Trust Health & Safety procedures, completing relevant records where required
 Support growing systems and environmentally responsible pest, disease and weed management practices
 Contribute to operational work planning by identifying priorities, proposing improvements and working independently when required
 Supervise and support volunteers, providing instruction and ensuring safe and effective task delivery
 Demonstrate ability to work individually or as part of a team across a wide range of activities across the garden & estate
 Assist with interpretation and visitor engagement activities, including guided tours and workshops, promoting understanding of the garden and the work of the Trust
 Ensure compliance with Trust Health, Safety and Environmental policies and procedures, including timely completion of HAVS, spraying records and attendance of annual health monitoring
 Foster positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & where appropriate
 Undertake such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operation Manager / Property Management team
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
 HNC in Horticulture supported by knowledge and or 5 years practical work experience OR RHS Level 2 in the Principles of Horticulture
 Tractor driving licence
 Chainsaw maintenance and felling (up to 380mm) certificate
 PA1 and PA6 spraying certificates
 Basic tree inspection certificate
 PASMA Tower Platforms certificate
 Emergency First Aid at Work + F certificate
 Driving licence valid for driving in the UK
Experience
Essential
 Demonstrable experience in amenity and heritage gardening in a garden open to the public
 Strong practical plantsmanship including pruning, propagation, cultivation and plant identification
 Demonstrable skills in food production and growing
 Experience using and maintaining horticultural machinery safely
 Sound working knowledge of Health and Safety procedures
 Ability to work independently and prioritise tasks
 Good interpersonal and communication skills
 Experience supervising volunteers
 Experience contributing to garden development plans or planting schemes
 Experience in delivering informal interpretation and workshops
 Experience of tree inspection or arboricultural practices
 A high eye for detail and finish, quality standard and best practice
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
DIMENSIONS AND SCOPE OF JOB
People Management
 Not a line manager
 On occasion supervises volunteers
 Works collaboratively with the Head Gardener and garden team
 Regular daily interaction with visitors and property colleagues
Finance Management
 Not a budget-holder
 Expected to use resource efficiently and contribute to cost-effective garden management

Tools / equipment / systems
 Regular use of tractors, strimmers, hedge-cutters, chainsaws
 Regular user of horticultural hand tools
 Occasional user of IT systems for records, training and administrative tasks

Heritage Outreach and Education Officer

The successful candidate will be responsible for the development and delivery of our outreach and education activity associated with the Museum of Scottish Fire Heritage (MoSFH). Working autonomously, the post holder is responsible for developing and delivering educational workshops, community engagement activities and family sessions to align with the SFRS Heritage collection, the Curriculum for Excellence and the MoSFH exhibits or topical themes where appropriate.

The post holder has responsibility for the management of a team of education and outreach volunteers; integral to their workstream. This will include all relevant aspects of managing the volunteer team, including; recruitment, training, health and safety, supervision, and planning and scheduling volunteer work rotas.

The post holder has responsibility for the development and delivery of a learning program integral to the aims of the museum and our wider outreach objectives as part of the Early Intervention Team within the Prevention Function of SFRS. This will include all relevant aspects of undertaking research, delivering events and activities, liaising with external and internal partners, taking into consideration relevant health and safety aspects, and planning and scheduling volunteer involvement alongside the Visitor Experience Team Leader.

Partnership working is a key part of the role to raise the profile of the MoSFH and its outreach work, along with the delivery of training to both internal and external stakeholders. As part of a small team, the postholder will on occasion act as Duty Manager to ensure the safe running of the Museum.

Front of House Supervisor

A welcoming, hands-on role focused on delivering an excellent visitor experience, supporting events and tours, and helping all front of house areas run smoothly.

Why Kingsbarns Distillery?
Working at Kingsbarns Distillery Visitor Centre means becoming part of one of Scotland’s most distinctive whisky visitor experiences. Whisky distilleries are among the country’s most popular visitor attractions, playing an important role in Scotland’s tourism industry and global reputation.
Located just six miles from St Andrews and close to the picturesque fishing village of Crail, Kingsbarns Distillery Visitor Centre is set in an idyllic East Neuk location within a beautifully restored Category B-listed farm steading. The Distillery is home to Kingsbarns Single Malt Whisky and its sister brand, Darnley’s Gin.
Open 7 days a week, all year round, our Visitor Centre has built an outstanding reputation for the quality of its experiences and hospitality. It has been recognised as the No. 1 attraction in Fife on TripAdvisor and has attracted national and international media attention, including coverage from the BBC, Forbes and The Scotsman.
Behind our five-star visitor experience is a team that genuinely cares about hospitality. We want every guest to feel welcomed, valued and looked after, and believe this starts with creating a workplace where our own people feel the same.
We are proud to offer an interesting, friendly and supportive working environment, where team members can develop their skills, work in a beautiful setting and play a genuine part in delivering memorable experiences for visitors from around the world.

About the Role
The Front of House Supervisor will play a key role in creating a warm, professional and memorable experience for visitors. This varied, hands-on role supports tours, events, retail and café operations, helping ensure all guest-facing areas run smoothly throughout the day. This position is being advertised as a 4-day a week role – 32 hours.

Visitor Experience and Front of House
• Help deliver a friendly, professional and well-organised welcome for visitors, tour guests and event attendees.
• Ensure customer-facing areas are clean, tidy, well-presented and ready for guests.
• Support the smooth flow of visitors through front of house areas, helping with enquiries, directions and practical guest needs.
• Work closely with colleagues to maintain high standards of presentation, service and communication across the visitor experience.

Events, Tours, Retail and Café Support
• Assist with the set-up and reset of whisky and gin tours, including preparing rooms, arranging materials and ensuring guest areas are ready before visitors arrive.
• Support private events by helping with room preparation, furniture arrangements, food and drinks service, guest flow, stock movement and practical on-the-day requirements.
• Assist during events and tours where required, helping guests feel welcomed, informed and well looked after.
• Work closely with the Events Manager and front of house colleagues to support event preparation, logistics and smooth delivery.
• Provide hands-on café support during busy periods, including helping with presentation, clearing, replenishment and general service support.
• Help prepare for seasonal activities, offsite markets and visitor events, supporting set-up, operation and close.

Operational Support
• Support the café and front of house team with day-to-day practical tasks to keep service areas organised, tidy and guest-ready.
• Check cleaning and operational supplies regularly, ensuring colleagues have the products and materials they need.
• Keep staff areas, stock cupboards and service support spaces tidy, organised and easy to access.
• Provide retail support when required, including stock replenishment, display tidiness and customer assistance.
• Undertake administrative and operational support tasks as required, including uniform records, staff sign-in board updates and general office support.
• Deputise for the duty managers, including opening and closing the Visitor Centre, managing tills and cashing up, and checking in deliveries.

About You
• Warm, welcoming and confident in a visitor-facing environment.
• Highly organised, practical and able to keep front of house, café and event areas tidy, calm and well presented.
• Flexible and willing to support tours, events, café service, where demand requires.
• Willingness to work some evenings and weekends to best support operations.
• Proactive, reliable and comfortable taking responsibility for tasks.
• Good oversight of forthcoming bookings; using initiative to stay one step ahead and anticipating future requirements.
• Technically adept – familiar with Microsoft office and at ease with new software.
• A strong team player with good communication skills and a positive, can-do attitude; willing to go the extra mile to ensure a seamless visitor experience.

What You’ll Bring
• Previous experience in front of house, hospitality, tourism, events, retail, café service or customer service.
• A genuine interest in delivering excellent visitor experiences and supporting high standards of service.
• The ability to prioritise tasks, respond to changing needs and remain calm during busy periods.
• A practical approach and willingness to support both guest-facing and behind-the-scenes duties.
• At times this will be a fairly active role, requiring a level of fitness that allows for physical tasks such as lifting boxes, packing equipment and moving furniture.

How to Apply
If you are organised, hands-on and enjoy helping create a professional and welcoming experience for customers, visitors and colleagues, we would love to hear from you.
Please email andrea@kingsbarnsdistillery.com with your CV, clearly highlighting any relevant experience, together with a short cover letter explaining why you would like to work at Kingsbarns Distillery, what attracts you to the role, and what you feel you could bring to our team.

Visitor Services Assistant – Car Parking & Estates

JOB PURPOSE

As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for welcoming our visitors to the site and making sure that they are greeted and maintain parking facilities. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Estates team to deliver high-quality visitor experience at Culloden Battlefield (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
• Working with the Visitor Services Manager (Estates) to deliver an excellent visitor experience from arrival to departure.
• Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Be able to take responsibility for your own development and learning.
• Answer basic questions about operating hours.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Willingness to work outside in all weather conditions.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Foreign language skills
• Historical knowledge of the site and area
• Previous experience in museum, tourism or equivalent sector

Library Assistant – Rothes Halls

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have a great opportunity for a part-time Library Assistant to join the team within the Rothes Halls Library on a fixed term contract. The post is for 14.5 hours per week working a Tuesday and Thursday. Should a shift be required on a weekend, the weekend working hours are paid an unsocial hours’ enhancement. You will be based at Rothes Halls but may be required to cover elsewhere on occasion.

You’ll provide a friendly, efficient, and effective first point of contact for OnFife customers and visitors within a library environment. This includes providing advice, information, logging requests for services and taking payments. You will help with the delivery of OnFife services and contribute to the ongoing development of the organisation.

You can view the full job spec on our website.

About You

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. You should demonstrate a positive attitude to work, change and be able to work independently, as well as part of a team.

Flexibility may be required on occasion to ensure we continue to meet the needs of our community

How to Apply

If you would like to find out more information about this role before applying, please contact Louise Jackson for an informal chat. Please email Louise Jackson at louise.jackson@Onfife.com to arrange this.

When you’re ready to apply, please visit our website and complete our application form and equal opportunities form then return them to the HR team at hr.fct@onfife.com

The closing date for applications is 9:00am on Thursday 10 September.

Interviews are scheduled to take on place on Monday 5 October 2026 at Rothes Halls.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Museum Assistant – Methil Heritage Centre

The Role

We have an exciting opportunity for a Museum Assistant to join our team at Methil Heritage Centre. This is a fixed term post until end of March 2027, working 22 hours per week. You’ll ensure that every visitor to Methil Heritage Centre has a memorable visit. You will provide exceptional customer service within Methil Heritage Centre. This friendly community museum celebrates the people, industry and everyday life of Levenmouth and offers a warm welcome to visitors from the local area and further afield.

The position is for 22 hours per week. The working hours are expected to be in line with the following pattern, but flexibility is essential to meet the needs of the business

Wednesday 10.30 – 17.00
Thursday 10.30 – 17.00
Friday 10.30 – 17.00
Saturday 12.30 – 16.30
You can view the full job spec on our website

About You

This role will suit someone who enjoys working in customer service and interacting with the public in a museum environment. You’ll be a friendly, outgoing and motivated individual with customer service experience, good communication skills and a keen interest in museums and local history.

You’ll ideally come from a visitor/customer service background, but it’ll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease, whilst helping to promote the venue, its activities and events.

Your passion for history, culture and community engagement will be apparent. You will be organised, efficient and thrive on variety. It goes without saying you’ll need excellent numeracy, literacy and communication skills, but you’ll also need excellent administration skills, and the processes involved with ensuring the security and operation of the venue.

How to Apply

If you would like to find out more information about this role before applying, please contact Jim Anderson for an informal chat. Please email Jim at jim.anderson@onfife.com to arrange this.

When you’re ready to apply, please visit our website and complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com

Interviews are scheduled to take place on Thursday 1 October at Kirkcaldy Galleries.