Visitor Services

Glasgow Life

Learning & Access Curator (Fixed Term) (Part Time)
£34,877.18 – £40,497.04
Location: Riverside Museum, 100 Pointhouse Road, Glasgow, G3 8RS
Ref: GLA13581

Glasgow Life is looking for a Learning & Access Curator to join us on a part time, fixed term contract for a period up to 31 October 2027. As Learning & Access Curator you will be joining our in-demand Museums service. You will be part of a dedicated team which supports learning, access and engagement with the museum collections.
More about our Museums teams
As a Learning & Access Curator you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We stage world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Learning & Access Curator you’ll be an integral part of our team by devising and implementing initiatives focused on community engagement, audience development and learning. Responsibilities include developing interpretation, learning programmes, events, volunteer opportunities, fostering partnerships, and contributing to audience research and advocacy. You will play a key role in supporting and informing the planning and delivery of our displays, services and programmes.
The candidate
If you’re interested in joining us as a Learning & Access Curator you’ll need:
• Demonstrated knowledge of best practice in interpretation within a museum, gallery or heritage context
• Demonstrated ability to build and sustain relationships with a variety of partners, groups and organisations
• Excellent communication and influencing skills
• Demonstrated knowledge of lifelong learning practices and understanding of barriers to accessing museums
• Demonstrated experience of developing, delivering and evaluating public programmes for diverse audiences within a culture, art, heritage or community setting.
You can read the full person specification for this role under the ‘Job Attachments’ section.
We offer hybrid working for some roles, with teams working between the office and home. Your line manager will agree these days with you, if suitable. This balance enables you to continue much-needed collaborative working.
Riverside Museum has great links to public transport and chargeable parking nearby.
This role is working four weekdays days per week, 9am to 5pm. Some occasional weekend or evening work may be required.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Important Dates: Closing date 18 May 2025 and interviews are provisionally scheduled for w/c 2 June.
Membership of the Protection of Vulnerable Groups Scheme will be essential on taking up appointment. Please note successful candidates for the above position will be required to pay for their PVG Membership/or Scheme Checks.
These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Salary for this post will be pro – rata.
Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!
Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit Learning & Access Curator (Fixed Term) (Part Time) – GLA13581 | Glasgow Life | myjobscotland
Information is available in alternative formats, on request.

We are looking for an experienced and talented customer focused supervisor to join us at our fantastic property, Haddo House.

This is an exciting opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

Situated in wonderful parklands, Haddo House is an iconic historical landmark that has been part of the National Trust for Scotland since 1979. These days, Haddo House has established itself as the flagship venue of the Aberdeenshire North region.

Spread over three floors, Haddo House boasts one of the most impressive interiors in the area, with an incredibly rich & fascinating history. The flexible interior space making it idea for weddings, corporate hospitality, and events.

The property also comprises of; a large multi-use courtyard which houses the retail and catering areas, one of the best gardens in Aberdeenshire, as well as two function / events and conference spaces and a large events lawn.

JOB PURPOSE

This is an exciting leadership role within the team that manages Haddo House & Garden. Haddo House is also part of a wider partnership, with Haddo Estate & Aberdeenshire Council and with a variety of user groups focusing mainly on the arts, including a choral society, arts festival and children theatre.

Engaging visitor experience and excellent customer service are vital to any visit to Haddo House. And as Scotland’s largest conservation membership charity, every penny we make supports our work protecting the nation’s natural and cultural heritage.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service and is very often the “face” of the Trust to visitors and suppliers.

As such, they directly influence public perceptions of the Trust and is crucial to developing and maintaining the property’s local/national reputation and work with stakeholders.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience
• Manage the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience
• Develop and promote new products and offers to enhance member and visitor enjoyment, tell the property’s stories and drive visitor numbers, including our Heart of Haddo family experience.
• Create a culture of ‘exceptional service, every time’, leading by example with the warm welcome you give
• Act as one of the property group’s duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the buildings.
• Help achieve targets for the completion of visitor surveys to understand more about our visitors.
• Supervising our team of Visitor Services Assistants and Volunteers across the site to ensure property standards are maintained.

Retail & Admissions
• Work with the team to ensure sales targets are met.
• Work with the team to ensure Membership sales on target
• Supporting the team with merchandising and stock management.
• Support a health & safety culture, ensuring compliance with all mandatory requirements.
• Accountable for cost-effective stock management, ordering, storage and wastage control.
• Understand and adhere to the sale of alcohol legislation.

Property Management
• Working closely with the Visitor Services Manager to ensure Health & Safety procedures, emergency procedures, and environmental procedures are adhered to.
• Support Visitor Services Manager with the oversight and maintenance of the buildings.
• Responsible for day to day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.
• Work within the budget constraints set for the Property.
• Support the Visitor Services Manager & National Estates team with the management of our tenants.

Finance performance
• Work closely with the Visitor Services Manager to support with achieving our annual budgets and cost control.
• Supervise safe and secure till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.

People management
• Recruit, induct, develop and performance manage the team of assistants to ensure they are fully equipped and motivated to undertake their front and back-of-house duties
• Support the Visitor Services Manager to ensure visitor experience, retail, collection care and housekeeping rotas and holiday allocation meets business needs and staff budgets
• Volunteer management – including holding volunteer open days
• Enable the team to operate safely to minimise risk of incidents or accidents and take responsibility for emergency procedures
• Work closely with specialist advisory colleagues with the North East Regional Team and National Team.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications & knowledge

• NVQ3/BTEC/City & Guilds/HND/Degree or equivalent experience
• Current driving license

Desirable:
 Current First Aid certification (or willingness to train and use)
 IOSHH Managing Safely
 Valid SQA Licensing Qualification e.g. Scottish Personal License Holder’s Certificate and Personal License

This role is one for which the duties, responsibilities or accountabilities of the role require you to undertake a criminal records check, specifically a Basic Disclosure.

Experience

Essential

• Excellent supervisory and influencing skills, supervising and supporting staff on a daily basis.
• Significant previous experience of working in an operations role in the catering/visitor/heritage attraction industry – including supervision of staff and/or responsibility for specific activities;
• Strong personal belief in the value of excellent customer care with the ability to translate this into dynamic decision making;
• Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands;
• Confident communication skills (written and spoken)
• Competent user of Microsoft Office products;

Desirable

• A formal qualification in Hospitality, Tourism or Event Management;
• A genuine understanding of and belief in, the work of the National Trust for Scotland;

The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Purpose of the Role
The Hill House is considered to be Charles Rennie Mackintosh finest designed domestic residence, and this role is responsible for maintaining the conservation cleaning and some basic collections care of the nationally significant collections and historic Interiors. Working both independently, and as part of the wider team this role requires a careful, thorough and dedicated person to undertake best practice standards of collections care and conservation cleaning throughout the house and based on the operational needs of the property and its collections.

Key Responsibilities

• Best-practice conservation cleaning of the collections (furniture, silver, ceramics, glass, works of art, textiles, carpets, books etc.), using property-specific cleaning plans and approved and recommended methods, handling, materials and equipment.
• Conducting the daily, weekly, monthly and annual conservation cleaning of the collections and interiors throughout the house including areas on and off the visitor route & collection storage areas, ensuring the property is well presented at all times.
• Assisting the property teams to hold functions and events, assisting with set-up and take down, and cleaning prior to and after an event.
• Monitoring the condition of the collections, both through routine, informal checking and formal record keeping, reporting any concerns, damage or loss to the Regional Conservator and the Collections Services Team.
• Accessing the Trusts Collections Management Database, Axiell, to obtain information about the collections as and when required.
• Assisting with collection moves, decants and re-installations and exhibitions as required, and assisting with the appropriate required documentation.
• Contributing to the NTS Integrated Pest Management strategy & assisting with required treatments.
• Ensuring sufficient stocks of conservation materials are maintained, organised and audited regularly, working with property budget holders to purchase supplies an replacements.
• Assisting the wider team to promote the property and collections using social media and in-house activities and events
• Undertaking in-house and external training as appropriate to ensure the highest level of conservation cleaning and collections care is adhered to at the property.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
Scope of Role

People Management
 Not a line manager but may give direction and support to collection care volunteers as required. Will also work closely with other property colleagues, and will have interaction with other technical/specialist advisory colleagues based in other locations and departments.

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be regular user of cleaning materials and tools
 Will be user of ladders scaffold and other access equipment as required.
 Will be required to access the Trusts Collections Management Database and use some Microsoft applications

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Personal commitment to high standards of conservation cleaning, and be self-motivated
• Attention to detail with an eye for condition, presentation, and finish.
• Previous housekeeping/Collections Care and training in a Historic House, Museum, etc.
• Previous experience and training in museum object handling
• Must be a capable user of various computer applications such as Microsoft office
• This is a physical role, which will normally require the use of ladders, stepladders, working at heights, lifting, fetching and carrying of sometimes heavy and/or awkward objects.

Desirable
• Qualifications in a relevant subject

The Key Responsibilities, Scope of Job, and Required Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

JOB PURPOSE

As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Culross and help generate the income that enables us to care for The Royal Burgh of Culross.

Visiting Bessie Bar Hall is an essential part of the visitor experience and the role of the Visitor Service Assistant – Catering is to make it a positive and memorable part of a visitor’s day with us.

You’ll help us maximise sales through excellent customer service and product knowledge, taking pride in presentation and effective behind-the-scenes processes.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

 To provide a consistently high standard of visitor care at all times when:
 Welcoming all visitors to the site and processing their catering purchase in a friendly, efficient and knowledgeable manner.
 Assist in food preparation and stock management.
 Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
 Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
 Promoting the National Trust for Scotland and the benefits of membership of it.
 To maintain excellent standards of site and personal presentation at all times
 The general ongoing operational cleaning of all areas as necessary
 Wearing correct uniform, name badges, or PPE as required.
SCOPE OF JOB

Customer Service

 Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

Teamwork

 Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes

 Help achieve sales targets and membership recruitment targets.
 Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor.

Tools/equipment and cleaning chemicals

 Occasional user of cleaning chemicals.
 Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Purpose of the role

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Retail, Visitor Centre, Catering and Events activities making the property the best possible place to visit and work.
We are looking for talented and customer focused individuals to join our team and to help us make Crarae Gardens a 5* Visitor Attraction.
We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming large groups in an efficient and warm manner.
• Answering visitors’ queries about the site, education facilities and the local area.
• Housekeeping duties.
• Maintain high standards of hygiene in the catering facility and ensure HACCP regulations are adhered to.
• To make and serve barista grade coffee and assist with catering
• Assisting in the day to day running of a retail offer.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of site and personal presentation at all times:-

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
• Ensuring site is ready to open and welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager.
• Working in harmony with other departments; gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities –

• To adhere to all financial procedures to include till operation and banking as instructions may dictate.
• To actively upsell products, services and memberships to facilitate the visitors, safeguarding of monies, to implement amendments to standard procedure.

Health and Safety –

• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protective equipment as provided and directed by your line manager.

Join our team as a Mini Bus Driver at The Loch Ness Centre

Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend. We also invite guests to board our vessel, Deepscan. This one-of-a-kind, intimate experience takes up to 12 guests on a journey through the past 40 years of scientific research into the mysteries of Loch Ness.

We are looking for a Mini Bus Driver to provide reliable and safe transport for our guests between The Loch Ness Centre and the harbour for our boat tours (2 minute journey). You will be responsible for the safety of all passengers and will need to adhere to all traffic regulations and company policies.

To ensure the journey meets our standards for guest experience you will be responsible for the cleanliness of the vehicle and will welcome guests onboard the mini bus; ensuring interactions are in line with company standards.

You will take care of the vehicle ensuring that all checks are conducted and any relevant maintenance is scheduled, refuelling when required.

During the times that you are not transporting our guests you will support the guest services team with managing the car park and queues at the attraction.

This role requires excellent communication skills and time management skills.

We offer:

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…
Qualifications and Skills:

We are looking for applicants with demonstratable driving experience and the following qualifications:

PSV License category D1 allowing individual to drive the vehicle with 16 passengers.
Clean valid driving license.
Contract: Fixed Term Contract (19th May – 2nd November).

Hours: 30 hours available per week (this may increase in Peak). Weekends & Bank Holidays included.

Salary: £13.60 per hour

We look forward to reviewing your application! More information can be found on our website.