Visitor Services

An exciting opportunity to join our Duty Management team at a vibrant visitor attraction and arts venue in central Edinburgh. In the role you will provide an excellent standard of customer service as the first point of contact for all visitors to the Scottish Storytelling Centre. You will work with colleagues and partners to provide a warm welcome and high standard of customer care to all visitors to John Knox House and the Scottish Storytelling Centre.

As well as having the ability to provide a high standard of customer service, you must also be able to demonstrate excellent communication, and interpersonal skills will have the ability to manage a variety of tasks under pressure.

You will work initially 20- 35 hours per week on a flexible rota which will mainly be evenings and weekends.

The Scottish Storytelling Centre is a partnership between The Church of Scotland and TRACS (Traditional Arts and Culture Scotland). The SSC is a vibrant arts venue with a seasonal programme of live storytelling, theatre, music, exhibitions, workshops, family events, and festivals.

Title: Evening and Weekend Duty Manger, Scottish Storytelling Centre
Salary: £16.50 per hour
Location: Edinburgh
Hours: Part Time, 20 hours per week until end of July, Full time 35 hours per week, 3rd – 31st August 2026.
Closing date: Monday 4th May 2026, 12:00pm

Seasonal Post until 25th of October 2026

If you love working with people and delivering world class visitor experiences then one of our roles could be the job for you!

Our cleaning team help us provide an excellent customer experience by keeping our facilities and public areas clean to a high standard. They’re also responsible for the day-to-day monitoring and cleaning of our historic buildings, helping to bring them to life and tell the stories of how people lived in the past.

Located in the Cairngorms National Park, the Highland Folk Museum attracts thousands of visitors from across the world every year to experience life in the Highlands from 1700s to the 1950s. We have over 36 historical buildings onsite to explore and discover how people in the Highlands lived and worked.

To learn more about this role and how to apply please visit the link below –

Seasonal Post until 25th of October 2026

If you love working with people and delivering world class visitor experiences then one of our roles could be the job for you!

Our Retail staff work between the museum Gift Shop and 1930’s Sweetie Shop, you will provide visitors with excellent customer service and ensure we meet their needs.

Located in the Cairngorms National Park, the Highland Folk Museum attracts thousands of visitors from across the world every year to experience life in the Highlands from 1700s to the 1950s. We have over 36 historical buildings onsite to explore and discover how people in the Highlands lived and worked.

To learn more about this role and how to apply please visit the link below –

Seasonal Post until 25th of October 2026

If you love working with people and delivering world class visitor experiences then one of our roles could be the job for you!

As a member of our Reception team, you are the first to welcome visitors to
the museum and are always ready to give them a great experience.

Located in the Cairngorms National Park, the Highland Folk Museum attracts thousands of visitors from across the world every year to experience life in the Highlands from 1700s to the 1950s. We have over 36 historical buildings onsite to explore and discover how people in the Highlands lived and worked.

To learn more about this role and how to apply please visit the link below –

JOB PURPOSE
The main purpose of this role is to clean and maintain standards in the holiday accommodation situated at Brodick Castle. The post holder will provide an efficient, reliable service and high standards in housekeeping based on the needs of the property. Areas will also include but are not limited to; holiday accommodation, visitor restrooms, café’ and castle, ensuring that these areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.
Occasional evening work may be required as well as supporting other departments on site depending on operational need at the time.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other areas such as admissions, catering, retail, functions and events etc. in response to the needs to the business.

• Changeovers in the holiday accommodations.
• General cleaning of surfaces (e.g. windowsills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• Contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with our green policies.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager.
• Wearing correct uniform, name badges, or PPE as required.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care;
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• Only use approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
• The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out

PURPOSE OF THE ROLE

To maximise visitor enjoyment of visitors to Brodie Castle and Estate by delivering the highest standards of housekeeping, and customer care across public facilities.

Background

Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire and boasts thousands of visitors each year. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance.
Brodie Estate is also home to The Playful Garden which contains a fascinating menagerie of characters inspired by the castle’s quirky and colourful history, including Scotland’s biggest bunny sculpture.

The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping across public facilities and staff office spaces.

KEY RESPONSIBILITIES

The Key Purposes of the post will be met by ensuring all public facilities and office spaces are cleaned and presented by the highest possible standard.

General Housekeeping:
Undertaking the routine cleaning and housekeeping of the public facilities on site which are spread across 3 main areas of the Estate. Duties include but not limited to:
• Vacuuming, sweeping, mopping of floors
• Cleaning of lavatories, sinks, staff-rooms etc
• Emptying bins
• Restocking toilet paper, soap and handtowels
• Dusting/polishing of fittings such as panelling, stairs, and doors
• Dusting/wiping of sills, skirting’s, door-frames, and window frames
• Cleaning of windows
 Supporting the use of the property for functions and events by:
o Protecting vulnerable collections;
o Assisting with functions furniture set-up and striking;
o Clearing and cleaning before and after the event.

Holiday Let Accommodation (the Laird’s Wing and other holiday cottages):
Undertaking occasional support in servicing of let accommodation of the property, including but not limited to:
• Vacuuming, sweeping, mopping, polishing of floors
• Dusting of surfaces, fittings, furniture, ornaments, doors
• Cleaning of windows
• Changing of bed linen and towels, and making of beds
• Cleaning of bathroom/toilet areas and fittings
• Cleaning of (let) kitchen/scullery areas and equipment
• Checking functionality of lighting, heating, TV/radio etc
• Replenishing of welcome/hospitality trays, and consumables
• Checking of collections and domestic inventories during changeover – specifically in the Laird’s Apartment.

Collections Care:
Very occasional Collection Care support may be required.

SCOPE OF ROLE

People Management
• Not a line manager
• Will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will work with contractors working on site and suppliers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Tools/Equipment
• Will be a frequent user of cleaning materials, tools and specialist cleaning chemicals;
• May be a user of ladders, hand tools etc. required to gain access to and to perform conservation work/cleaning;
• May be a user of IT equipment
• May wear PPE for personal protection and protection of the property.

SKILLS, EXPERIENCE & KNOWLEDGE

The below outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Attentive to detail with an eye for presentation and finish;
• Personal commitment to high standards of cleaning;
• Ability to manage time efficiently and effectively in an environment of changing priorities;
• Ability to work effectively and efficiently without close supervision;
• Willing to show commitment and flexibility in work practice.
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others;

Desirable
• Experience as a Housekeeping Assistant (or similar) in a busy visitor attraction.
• Previous housekeeping experience including cleaning and presentation of areas open to the public or let for holiday rentals and/or cleaning of domestic and staff areas.

This role will be as a key member of the Threave Garden team, predominately, but not limited to, working in the productive walled garden.

Threave is one of the National Trust for Scotland’s top visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques. Open all year round, the garden provides interest throughout the year.

Reports to: Learning and Engagement Manager (Community Programmes)
Salary: £27,825 – £32,550 (Team Specialist Band) [Pro-rata – 0.6 FTE]
Hours of Work: 3 days a week (largely between Monday-Friday, but flexibility required for some evening and weekend sessions). Fixed term from June 2026 to March 2027.

Background:
Dynamic Earth is an educational charity on a mission to empower people with understanding and empathy for the Earth. Our Learning and Engagement team creates, curates and delivers a diverse programme of events and experiences throughout the year which support the delivery of Dynamic Earth’s strategic plan and charitable purpose. You can find out more on our website.

With thanks to funding from the National Lottery Heritage Fund, we are delivering an ambitious programme of work to enhance our connectivity with our surrounding environment of Arthur’s Seat and Holyrood Park.

This programme of work will see Dynamic Earth create a new free-to-access gallery exploring the science and heritage of Arthur’s Seat and Holyrood Park, enhance our outdoor interpretation and deliver an enhanced programme of outdoor learning for communities and underrepresented audiences to engage with outdoor spaces.

In this role, you will work closely with the Learning and Engagement Manager (Community Programmes) and colleagues from across the Learning and Engagement Team to create and deliver new opportunities for underrepresented communities to engage with the science and heritage of Holyrood Park, including the creation of an outdoor community garden in the grounds of our centre.

Role Purpose:
To develop, co-ordinate and deliver outdoor learning and engagement events and experiences which support our strategic priority of enhancing the connectivity of Dynamic Earth and our immediate surroundings of Holyrood Park.

Main Duties:
Communities: You will work within the community learning and engagement team to develop and deliver outdoor events and experiences which reach underserved and underrepresented audiences.

You will place evolved co-creation and values-driven practice at the heart of our programmes with a focus on repeat engagement models in an in-reach and outreach capacity. You will play an active, regular and hands-on role in delivering our community events and experiences with colleagues and audiences.

Schools and Families: You will work with colleagues to support the development and delivery of events and experiences which support learners in accessing their entitlement to outdoor learning as part of the Learning for Sustainability national priority.

Evaluation, Storytelling and Advocacy: You will capture and co-create powerful stories and data which showcase the value and impact of our outdoor activity together with colleagues across the charity.

Across the breadth of work within the Learning and Engagement Officer role, you will demonstrate commitment to Dynamic Earth’s organisational values of passion, care and inclusion, always acting as a science engagement role model with colleagues, audiences and peers.

Experience and Qualities:
Required qualifications and experience:
• Educated to undergraduate degree level in a science or related discipline – or lived experience as an alternative to a formal qualification.
• Experience of developing and delivering outdoor science learning and engagement experiences with a range of audiences, including children and young people.
• Excellent interpersonal, communication, planning and organisational skills with strong attention to detail.
• A pro-active, enthusiastic and friendly disposition with the ability to build rapport with people quickly.
• An enabling and pro-active attitude and commitment to a culture of continuous improvement.
• A flexible approach which helps deliver results.
• A pro-active and enabling approach to problem solving.
• A reflective practitioner with the ability to reflect both on self and situation.
• Experience of working effectively in a team with shared goals as well as on individual projects.

Desired qualifications and experience:
• Outdoor Learning Postgraduate Qualification or equivalent (e.g. Outdoor Activity Instruction).
• Experience of working in a science centre or museum setting.
• Awareness and experience of implementing sector-wide community best practice.
• Experience of working in partnership with peers and other organisations.

Appointment to the Learning and Engagement Officer position is subject to enhanced pre-employment checks as part of our approach to ensuring Child Protection & Wellbeing, including membership of the Protecting Vulnerable Groups (PVG) scheme.

Dynamic Earth are committed to creating an inclusive workplace culture where our people feel a sense of belonging and can bring their authentic self to work each day. You can find our inclusion statement on our website.

To apply, please send a covering letter and accompanying CV (circa x2 pages each) outlining why you are the right candidate for the position to peopleandculture@dynamicearth.org.uk by the deadline of 23:59 on Thursday 30th April 2026.

Successful candidates will be invited to an in-person interview at Dynamic Earth scheduled to take place week beginning Monday 11th May.

This interview will last around one hour and consist of a presentation task element and a series of questions from the panel, which will help us understand your knowledge, skills and experience in more depth.

Fixed term to 18 December 2026.

The Royal Botanic Garden Edinburgh (RBGE) is a world leading centre for plant science, conservation and learning, set within one of Scotland’s most loved public gardens. We welcome thousands of visitors each year and are committed to creating inspiring, inclusive and accessible experiences that help people connect with plants, nature and global biodiversity.

We are looking for an Interpretation Co-ordinator to support the delivery of engaging visitor facing interpretation across the Garden, and particularly for the reopening of our renowned Victorian Palm Houses. Working closely with an established interpretation and design team of RBGE colleagues and external partners, you’ll play a key role in co-ordinating projects, managing timelines and administration, supporting procurement and finances, and helping ensure interpretive materials — from signage and trails to digital content — are delivered smoothly, on time and to a high standard.

You’ll be a highly organised and collaborative individual with experience supporting projects in a cultural, heritage, environmental or public facing setting. Comfortable working across teams and with external suppliers, you’ll bring strong communication skills, attention to detail and a proactive approach. An understanding of visitor experience, inclusive practice and interpretation — or a genuine enthusiasm to develop these skills — will be central to your success in the role.

RBGE is unable to sponsor applicants without the right to work in the United Kingdom for this role. It is the applicant’s responsibility to ensure eligibility to work in the United Kingdom for the duration of the appointment.

For more info including job description, person specification and to apply, please visit our website.

Storytellers/Guest Services – The Loch Ness Centre- Drumnadrochit-Inverness

We are looking for passionate, engaging individuals to become part of our Storytellers/Guest Services team and help us create unforgettable moments for our guests.

Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a Storyteller/Guest Services Team Member, you’ll play a central role in bringing the stories, science and magic of Loch Ness to life.

Whether you’re welcoming guests at the start of their adventure, answering enquiries and supporting admissions, or leading dynamic guided tours, you’ll help ensure each visitor enjoys a warm, memorable and immersive experience.

These seasonal positions will be active between March and September of 2026 with a selection of different hours. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver guest engagement across the attraction and work as a team to provide every guest with an exceptional experience.

The Ideal Candidate

You will be confident engaging with groups and have the desire to bring a genuine passion to the storytelling, and share the tales of Nessie with warmth, energy and enthusiasm. You will have the ability adapt to the needs of each guest, whether delivering the scripted tour with confidence and flair or helping visitors explore the attraction with ease. Every interaction you have contributes to the journey we promise—one that is engaging, informative and full of wonder.

A genuine desire to learn, grow and continually develop your knowledge of Loch Ness is essential, as you will regularly interact with guests who are eager to ask questions and explore the stories behind the legend. You must have the flexibility to work weekends and bank holidays.

What We Offer

Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…
Contract: 0 hours contract-5 months April to September

Hourly pay rate: £13.45

If you are passionate about storytelling, have an interest in the Loch Ness legend, thrive in a guest‑facing environment and want to help shape unforgettable moments at one of Scotland’s most iconic attractions, we’d love to hear from you.

You may be a student seeking flexible hours, a creative soul looking for an inspiring environment, or someone eager to be part of something truly special—we have opportunities designed to fit your life. Loch Ness has a story. Now it’s your turn!

Send your cv and cover letter to recruitment@continuumattractions.com

Job Types: Zero hours contract, Fixed term contract

Contract length: 5 months

JOB PURPOSE

We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum, including:

• Maintain stock-levels of housekeeping consumables and janitorial supplies.
• Routinely clean and look after the holiday accommodation which will involve but is not limited to:
• vacuuming, sweeping, mopping, polishing of floors
• dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors
• dusting/wiping of sills, skirtings, door, and window frames
• cleaning of windows
• cleaning of lavatories, sinks, etc
• cleaning of bathroom/toilet areas and fittings
• cleaning of kitchen areas and equipment
• checking functionality of lighting, heating, TV/radio etc
• replenishing of welcome/hospitality trays, and consumables
• changing of bed linen and towels, providing clean laundry for each occupancy
• disposal of general household waste
• monitoring any loss or damage and reporting to the Visitor Services Manager

• The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.

• Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.
• In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.

The current duties of this job do not require a criminal record (Disclosure Scotland) check to be carried out.

We are looking for enthusiastic and engaging Brand Home Guide and Hosts to join our team.

You will be the face of Holyrood Distillery, delivering exceptional visitor experiences through guided tours, whisky and gin tastings, and outstanding service in our bar and retail space. If you have a passion for spirits, storytelling, and hospitality, this role is perfect for you!