Visitor Services

Science Communicator

Contract: part-time contracts available; weekend working required – please specify your availability when applying.

We are looking for outgoing, dynamic, and confident individuals to join our team as Science Communicators in a part-time capacity, working flexible hours throughout the week to meet the demand of our visitors.

The Science Communicator will deliver visitor engagement activity to all audiences at Dundee Science Centre while helping to support engagement events such as school & community groups, outreach, and science themed birthday parties – providing a fun and exciting experience for all visitors.
You will be an excellent communicator and an effective team player with the ability to multi-task. You will interact with visitors in a friendly, outgoing manner, ensuring that audiences have an enjoyable, safe, and inspiring experience, while also performing engaging scientific demonstrations on a variety of scientific themes to the general public.
You will also deliver Dundee Science Centre’s unique birthday party programme, which incorporates fun STEM workshops into accessible events that engage children in science.
You will be an advocate for Inclusion & Diversity, contributing to the development of DSC’s widening access strategies, creating a culture of inclusion for our team and audiences.
The successful candidates will have a positive, resourceful nature with the ability to work independently and play a key role across the organisation. You will have an excellent knowledge and understanding of visitor engagement and an enthusiasm for engaging with people.

STEM knowledge is a desirable trait in this role, however having a confident and charismatic nature would be more advantageous. An understanding of science can be enhanced with on-the-job training; but an ability to communicate effectively with diverse audiences is essential.

Applications to be submitted by 4pm on Tuesday 15th September 2026 with interviews taking place on 18th September 2026; with a view to successful candidates starting asap, successful applicants must be available on Wednesday 23rd September 4.30pm-7.30pm for training.

Casual Visitor Services Assistants

What do we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? Working as part of a team to create memorable experiences for our visitors, no two days are the same in this varied role. Working on a flexible casual basis, you could be:

• Serving hot drinks, snacks and treats in the Coffee Cabin
• Welcoming visitors to Fort Douglas Adventure Playground and processing admissions
• Taking payment from drivers entering the car park
• Sharing information about our attractions and answering visitor questions
• Assisting with seasonal events and activities over summer, Easter, Halloween and Christmas.

Hours will vary depending on what’s happening, and will mostly be required over weekends and holiday periods, our busiest times at the Park.

About you? We’re looking for people who are:

• Friendly, approachable and enthusiastic
• Confident interacting with visitors of all ages
• Calm and positive during busy periods
• Reliable, flexible and keen to learn.

Previous customer service or hospitality experience would be beneficial, but it’s not essential as full training will be provided. If you enjoy working with people and want to be part of a fun and supportive team, we’d love to hear from you.

Why work for us? We offer excellent benefits including gym and shopping discounts, and wellbeing related support and resources.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 23 September.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Seasonal Visitor Services Assistant

3 October – 1 November

With a host of SPOOKTACULAR Halloween happenings taking place at Dalkeith Country Park, we are looking for enthusiastic Visitor Services Assistants to work across our Fort Douglas Adventure Playground and Coffee Cabin.

The role? Working as part of a team to create memorable experiences for our Halloween visitors, no two days are the same in this varied role. You could be:

• Serving hot drinks, snacks and treats in the Coffee Cabin
• Welcoming visitors to Fort Douglas Adventure Playground and processing admissions
• Sharing information about our attractions and answering visitor questions
• Assisting with our Spooky Scavenger Hunt and other Halloween activities.

This is a seasonal contract running from 3 October to 1 November, with a mix of daytime and evening shifts, including weekends.

About you? We’re looking for people who are:

• Friendly, approachable and enthusiastic
• Confident interacting with visitors of all ages
• Calm and positive during busy periods
• Reliable, flexible and keen to learn.

How to apply? Please email your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 18 September, with interviews taking place from 21 September.

Please view our privacy policy at www.dalkeithcountrypark.co.uk/privacy/

Box Office Assistant

Contract Type: Fixed Term 9 Months

Grade: FC03

Salary: £25,604.23-26,786.83 per annum, pro-rata

Hours: 8 per week, 32 hours per four weeks

Location: Lochgelly Centre

Job Reference: ON000635

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have an exciting opportunity for a Box Office Assistant to join the team at Lochgelly Centre, working 32 hours over a four-week period. The role includes evening and weekend shifts on a rotational basis to support events and performances.

As the first point of contact for customers and visitors, you’ll provide a warm, welcoming, and efficient service, helping to create a positive experience for everyone who visits the Centre. Working as part of the Box Office team, you’ll be involved in a variety of duties including ticket sales, cash handling, responding to venue and event enquiries, processing bookings, and providing information about OnFife’s services and activities.

This is a varied and rewarding role where you’ll play an important part in delivering excellent customer service, supporting the day-to-day operation of the Centre, and contributing to the ongoing success and development of OnFife.

You can view the full job spec on our current vacancies page.

About You

You will have experience of working in a busy customer service environment and working with the public. Previous experience of cash handling and reconciliation procedures is essential. Previous box office or reception experience and experience of delivering a high level of customer

service is desirable.

You will be a friendly, cheerful person who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. You should be able to work independently, and well as part of a team.

How to Apply

If you would like to find out more information about this role before applying, please contact Mandie La-Bell, Assistant Venue Manager for an informal chat. Please email Mandie at Mandie.La-Bell@onfife.com to arrange this.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team.

The closing date for applications is 9:00am on 24 September 2026

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Retail Assistant – Stirling Castle

Your role of Retail Assistant will be a full year variable position. The likely start date for this role is in November 2026.

Are you looking for a job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Stirling Castle staff pride themselves on delivering a first – class visitor service. We have welcomed over 600,000 visitors from April 2025– March 2026, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2026/27 and beyond and the retail team play a huge role in the visitor experience, with the selling of retail products to the benefit of the customer, a core part of visitor engagement.

Project Officer – STEM at Sea

Job Title: Project Officer
Responsible to: Learning and Museum Manager
Location: The Tall Ship Glenlee, Glasgow, with outreach delivery in local schools. Some development work may be undertaken on a hybrid basis.
Project Title: Sail the Future – STEM at Sea onboard The Tall Ship Glenlee

About the Tall Ship Glenlee:

The Tall Ship Glenlee Trust is a registered Scottish charity dedicated to preserving, maintaining and interpreting the last remaining Clydebuilt sailing ship of its kind still afloat in the UK. The Tall Ship is one of the city’s busiest, most vibrant visitor attractions, located in the heart of Glasgow at the Riverside Museum and River Clyde. Of the many hundreds of ships built in Glasgow’s shipyards, Glenlee is one of only four Clyde-built tall ships still afloat in the world today. We are an independent museum and venue committed to the preservation and interpretation of Glenlee and increasing awareness of Glasgow’s maritime history for the benefit of local people and visitors to Glasgow.

Sail the Future: STEM at Sea will be a dynamic learning and engagement programme centred on the historic Tall Ship Glenlee in Glasgow. We will use the ship’s heritage as a springboard to inspire young people with science, technology, engineering, and mathematics (STEM) skills, while connecting these to the modern maritime sector’s transition to renewable energy. The programme will empower students from local schools in Govan and Partick to co-design and test new STEM workshops, ensuring that young people themselves help shape how engineering is represented and taught onboard. These workshops will then become a lasting resource for other schools and visiting groups to enjoy, enriching the ship as a cultural and educational attraction.
With funding from the Royal Academy of Engineering’s Ingenious Fund, students from four local primary schools will co-produce a series of STEM workshops with professional engineers.

Key goals of the project are to:

• Inspire interest in STEM among young people, particularly those underrepresented in engineering pathways.
• Foster intergenerational learning by bringing school students together with maritime engineers and museum professionals.
• Create hands-on workshops aligned with the curriculum, using Glenlee’s history to explore STEM concepts in a real-world context.
• Promote environmental awareness and climate literacy by linking traditional sailing technologies to modern renewable energy solutions for shipping.

The expected impact of Sail the Future: STEM at Sea is to inspire the next generation of problem-solvers, build pride in Glasgow’s maritime heritage, and create a programme of high-quality curriculum-aligned workshops that will benefit schools across the city for years to come.

Outputs
Development
• Plan and develop a half-day training session for the engineers involved in the project. Training will cover the history of Glenlee, safeguarding expectations, inclusive communication techniques and active learning strategies.
• Develop three 60-minute co-development sessions for each participating school, incorporating the expertise and input of the engineers.
• Develop four fully resourced workshops, including all required equipment, workshop outlines and Curriculum for Excellence learning outcomes, ready to be promoted and delivered as part of the Learning Programme from August 2027.
Delivery
• Deliver a half-day training session for the engineers involved in the project.
• Lead three 60-minute co-development sessions with each of the four participating schools. Sessions will involve testing ideas, exploring and shaping themes, and prototyping activities. Students will actively influence the content and format of the workshops, working alongside engineers to ensure technical accuracy and authenticity.
• Lead and/or observe the four pilot workshops, gathering feedback and making any necessary adjustments to the content, activities and delivery approach.

Timeline and Budget:
Project Duration: September 2026 – June 2027
Proposed Timeline: Equivalent of one day a week over twenty weeks
Budget: 20 days at £250 per day

Person Specification
The Project Officer will have a strong background in science communication and engagement with both adults and young people.
Essential
• Experience delivering educational, heritage, museum or STEM engagement projects.
• Experience working with schools and young people.
• Strong organisational and project management skills.
• Excellent communication and facilitation skills.
• Ability to build positive relationships with a range of stakeholders.
• Experience collecting and reporting project data.
• Commitment to equality, diversity and inclusion.
Desirable
• Experience within museums, heritage or informal learning environments.
• Knowledge of STEM education and engineering engagement.
• Experience developing educational resources.
• Understanding of safeguarding requirements.
• Knowledge of maritime heritage or environmental sustainability themes.

How to apply
Please submit a CV and cover letter, including two examples of similar projects you have worked on, along with details of two referees.
Applications should be submitted to Lauren Henning (lauren.henning@thetallship.com) by 5pm on Friday 25 September.
Questions about the opportunity should be submitted by Monday 21 September.

Visitor Services Assistant

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to gain income and ensuring that the site and its’ assets are safe and secure.

Specifically, to ensure the smooth and safe operations in Admissions, house management, Catering and Events activities making the property the best possible place to visit and work.

We are looking for talented and customer focused individuals to join our team and to help us make The Hill House a 5* Visitor Attraction.

We are looking for people who have experience or a keen interest in Visitor Experience and Scotland’s’ Heritage.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times when:

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient, and knowledgeable manner.

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

Welcoming international visitors and aiding with specific needs.

Welcoming large groups in an efficient and warm manner.

Answering visitors’ queries about the site, education facilities and the local area.

Housekeeping duties.

Assisting in the day-to-day running of a retail offer.

Providing information about the site, its history, contents, offers and merchandise.

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times:

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

Ensuring site is ready to open and welcome visitors by the set opening time.

Wearing correct uniform, name badges, or PPE as required.

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Reporting all instances of damage and wear and tear issues promptly to your line manager.

Gardener

JOB PURPOSE
This job exists to ensure that the garden, grounds and policies across the Property are managed and maintained as an internationally recognised garden of outstanding horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Undertake skilled practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors
 Contribute to the management, conservation, and development of the garden and estate through plant propagation, cultivation, production of seed, sustainable growing practices and the inputting of appropriate plant records on IRIS database and labelling to ensure
 Design and implement planting enhancements, including borders and seasonal displays, contributing to structural planting and year-round interest
 Manage specialist Plant collections, including roses and fruit trees, through appropriate pruning, training, feeding and monitoring of plant health
 Monitor tree health and conduct tree inspection and arboricultural tasks in line with certification and safety procedures
 Operate and maintain horticultural machinery including tractors, ride-on mowers, strimmers and chainsaws in accordance with Trust Health & Safety procedures, completing relevant records where required
 Support growing systems and environmentally responsible pest, disease and weed management practices
 Contribute to operational work planning by identifying priorities, proposing improvements and working independently when required
 Supervise and support volunteers, providing instruction and ensuring safe and effective task delivery
 Demonstrate ability to work individually or as part of a team across a wide range of activities across the garden & estate
 Assist with interpretation and visitor engagement activities, including guided tours and workshops, promoting understanding of the garden and the work of the Trust
 Ensure compliance with Trust Health, Safety and Environmental policies and procedures, including timely completion of HAVS, spraying records and attendance of annual health monitoring
 Foster positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & where appropriate
 Undertake such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operation Manager / Property Management team
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
 HNC in Horticulture supported by knowledge and or 5 years practical work experience OR RHS Level 2 in the Principles of Horticulture
 Tractor driving licence
 Chainsaw maintenance and felling (up to 380mm) certificate
 PA1 and PA6 spraying certificates
 Basic tree inspection certificate
 PASMA Tower Platforms certificate
 Emergency First Aid at Work + F certificate
 Driving licence valid for driving in the UK
Experience
Essential
 Demonstrable experience in amenity and heritage gardening in a garden open to the public
 Strong practical plantsmanship including pruning, propagation, cultivation and plant identification
 Demonstrable skills in food production and growing
 Experience using and maintaining horticultural machinery safely
 Sound working knowledge of Health and Safety procedures
 Ability to work independently and prioritise tasks
 Good interpersonal and communication skills
 Experience supervising volunteers
 Experience contributing to garden development plans or planting schemes
 Experience in delivering informal interpretation and workshops
 Experience of tree inspection or arboricultural practices
 A high eye for detail and finish, quality standard and best practice
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
DIMENSIONS AND SCOPE OF JOB
People Management
 Not a line manager
 On occasion supervises volunteers
 Works collaboratively with the Head Gardener and garden team
 Regular daily interaction with visitors and property colleagues
Finance Management
 Not a budget-holder
 Expected to use resource efficiently and contribute to cost-effective garden management

Tools / equipment / systems
 Regular use of tractors, strimmers, hedge-cutters, chainsaws
 Regular user of horticultural hand tools
 Occasional user of IT systems for records, training and administrative tasks

Heritage Outreach and Education Officer

The successful candidate will be responsible for the development and delivery of our outreach and education activity associated with the Museum of Scottish Fire Heritage (MoSFH). Working autonomously, the post holder is responsible for developing and delivering educational workshops, community engagement activities and family sessions to align with the SFRS Heritage collection, the Curriculum for Excellence and the MoSFH exhibits or topical themes where appropriate.

The post holder has responsibility for the management of a team of education and outreach volunteers; integral to their workstream. This will include all relevant aspects of managing the volunteer team, including; recruitment, training, health and safety, supervision, and planning and scheduling volunteer work rotas.

The post holder has responsibility for the development and delivery of a learning program integral to the aims of the museum and our wider outreach objectives as part of the Early Intervention Team within the Prevention Function of SFRS. This will include all relevant aspects of undertaking research, delivering events and activities, liaising with external and internal partners, taking into consideration relevant health and safety aspects, and planning and scheduling volunteer involvement alongside the Visitor Experience Team Leader.

Partnership working is a key part of the role to raise the profile of the MoSFH and its outreach work, along with the delivery of training to both internal and external stakeholders. As part of a small team, the postholder will on occasion act as Duty Manager to ensure the safe running of the Museum.

Visitor Services Assistant – Car Parking & Estates

JOB PURPOSE

As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for welcoming our visitors to the site and making sure that they are greeted and maintain parking facilities. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Estates team to deliver high-quality visitor experience at Culloden Battlefield (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
• Working with the Visitor Services Manager (Estates) to deliver an excellent visitor experience from arrival to departure.
• Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Be able to take responsibility for your own development and learning.
• Answer basic questions about operating hours.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Willingness to work outside in all weather conditions.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Foreign language skills
• Historical knowledge of the site and area
• Previous experience in museum, tourism or equivalent sector

Museum Assistant – Methil Heritage Centre

The Role

We have an exciting opportunity for a Museum Assistant to join our team at Methil Heritage Centre. This is a fixed term post until end of March 2027, working 22 hours per week. You’ll ensure that every visitor to Methil Heritage Centre has a memorable visit. You will provide exceptional customer service within Methil Heritage Centre. This friendly community museum celebrates the people, industry and everyday life of Levenmouth and offers a warm welcome to visitors from the local area and further afield.

The position is for 22 hours per week. The working hours are expected to be in line with the following pattern, but flexibility is essential to meet the needs of the business

Wednesday 10.30 – 17.00
Thursday 10.30 – 17.00
Friday 10.30 – 17.00
Saturday 12.30 – 16.30
You can view the full job spec on our website

About You

This role will suit someone who enjoys working in customer service and interacting with the public in a museum environment. You’ll be a friendly, outgoing and motivated individual with customer service experience, good communication skills and a keen interest in museums and local history.

You’ll ideally come from a visitor/customer service background, but it’ll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease, whilst helping to promote the venue, its activities and events.

Your passion for history, culture and community engagement will be apparent. You will be organised, efficient and thrive on variety. It goes without saying you’ll need excellent numeracy, literacy and communication skills, but you’ll also need excellent administration skills, and the processes involved with ensuring the security and operation of the venue.