Visitor Services

Scottish Dolphin Centre Assistant – 4 months
WDC Scottish Dolphin Centre, Spey Bay

30-32.5 hours per week | £23,132 pro rata
Regular weekend work required | Varying shifts, all 6 or 6.5 hours long. Earliest start 9am, latest finish 5pm.

Located at the stunning mouth of the River Spey in Moray, Scotland, the Scottish Dolphin Centre is the perfect backdrop for incredible wildlife experiences. You’ll get the chance to witness the beautiful bottlenose dolphins – the largest in the world – alongside ospreys, seals, and a wide variety of other amazing creatures!

Your key responsibilities will include delivering exceptional customer service, engaging visitors with fascinating facts about the dolphins and local wildlife, leading tours, and conducting dolphin watches. You will help our visitors get the most from their visit by answering their questions about Spey Bay and the wider Moray area. Don’t worry, training will be provided, so you’ll have everything you need to succeed!

This seasonal position runs from June to September, and you’ll work five days a week (including weekends).

We are committed to creating an inclusive, welcoming environment for everyone. Regardless of your background or experiences, we’d love to hear from you.

This post is considered a regulated role under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a confirmed offer of employment.

Closing date: 13th April, 10am
Interviews: 21st and 22nd April at the Scottish Dolphin Centre
Starting date: 2nd June 2026
Finish Date: 30th September 2026

Brand Home Guide

Dalwhinnie Visitor Centre

Full-time, Fixed Term Summer Contract ending 31st October 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

About the Distillery:

Dalwhinnie distillery stands in the Cairngorm National Park at the heart of the Scottish Highlands in the village of Dalwhinnie. From this remote but accessible location comes the liquid known as the gentle spirit

If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Brand Home Guide

Glen Ord Visitor Centre

Full-time

Fixed Term Summer Contract, ending 30th Sept 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Glen Ord Visitor Center as a Brand Home Guide. Glen Ord is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

Brand Home Guide

Lagavulin Visitor Centre

Full-time, Fixed Term Summer Contract ending 30th September 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

We have an outstanding opportunity to join our dedicated team at our Lagavulin Visitor Center as a Brand Home Guide. Lagavulin is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

Please note: This role will require weekend and evening work.

  

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us  

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value    

Feel inspired? Create a future worth celebrating with us!

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle and help generate the income that enables us to care for the Castle & Gardens.

Specifically, you are there to ensure smooth and safe operations, making the property the best possible place to work and visit.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in the presentation and operation of the castle and all its parts, to make a memorable and positive experience for our visitors.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times:
 Welcoming visitors to the site and assisting with admissions, catering, membership and retail sales.
 Proactively engaging visitors in the stories and history of the site. This will include the delivery of tours and informal assistance around the property as and when required by the visitors.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitor queries about the site, the wider NTS and the local area.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/ contractors.

Financial Responsibilities:
 To adhere to all financial procedures including till operations, banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Catering/Cashier duties:
 To prepare and serve food and drink to customers.
 To ensure good housekeeping of catering kitchens, serveries, seating, front and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break down of events in liaison with the management.
 To assist with hospitality and travel trade events. This may include evening work.

Health and Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 To ensure visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet the property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.
 Excellent selling skills – adaptable to customer type and product.
 Demonstrable excellent time management skills and the ability to prioritise.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
 Experience in storytelling and a passion for Scottish heritage and history.
 Basic food hygiene certificate.

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at the Weavers Cottage as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at the Weavers Cottage. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

• You will work with staff and volunteers by understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.
An interest in Weaving or textile history is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times, exploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Tenement House and Holmwood House teams.
• Promote other local properties and the work of the Trust.
• Focus on the details. Ensure retail displays remain stocked, tidy and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise.
• Listen and respond open to visitor comments to ensure that visitors leave happy and looking forward to their next visit. Feedback any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.

We’re looking for Tour Guides to join our team! (Fixed Term Seasonal April 2026-March 2027)

This is a fantastic opportunity to play a key role in delivering an exceptional visitor experience—welcoming guests, leading engaging tours, and bringing our nationally recognised mining heritage collection to life. You’ll help create a friendly, safe and memorable visit for people of all ages, while supporting events and sharing the incredible stories of our museum.

If you’re passionate about history, enjoy working with people, and love telling a great story, we’d love to hear from you.

To deliver an exceptional visitor experience by bringing the history of New Lanark to life through engaging storytelling, immersive interpretation, and outstanding guest service. You will act as an ambassador for the site, ensuring visitors of all ages gain a deeper understanding of its historical, social, and cultural significance.

How to apply? Please email your CV and a covering letter to clare.healy@newlanark.org

Join Our Team: Visitor Experience Team Member at Lost Shore Surf Resort

Part Time – 24 hours per week, 3 days over 7, Fixed Term to 31st September 2026

About Us:

Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Visitor Experience Team Member

The Visitor Experience Team holds the key to crafting unforgettable experiences for our visitors, from the moment they consider visiting to long after they’ve left. Their role encompasses everything from answering inquiries and resolving concerns to handling transactions swiftly and accurately. Join our team at Lost Shore Surf Resort and become a vital part of shaping unforgettable moments for our visitors, ensuring every interaction leaves a lasting impression.

What you will be doing:

§ Responding to Visitor queries about the Resort, either in person, on the phone or using our CRM and Bookings systems.

§ Working as a Team Member of the Visitor Experience (VEx) Team, in both front of house and back of house capacities.

§ Accountable for delivering a world class Visitor Experience and ensuring that information is delivered accurately, timely and in an appropriate manner.

§ Reporting to the VEx Manager and working with the VEx Assistant Manager.

Visitor Experience: Delivering exceptional visitor experiences by mastering our offerings, understanding our Visitor’s needs and exceeding their expectations through attentive communication and continuous improvement.

Working as a Team: Collaborating with VEx Management Team to foster a vibrant workplace culture, adapting to feedback, actively participating in team discussions and demonstrating a proactive approach to problem-solving, while ensuring adherence to our organisational policies and procedures.

Financial Aspirations: Working with VEx Management Team to meet visitor targets, manage visitor bookings effectively and uphold our terms and conditions and financial policies.

Ways of Working: Working with VEx Management Team to maintain legal compliance (GDPR), prioritise health and safety, uphold our brand values and maintain accurate records, to create a secure and trusted environment for our visitors at all times.

Qualifications, Skills and Experience

§ Customer-centric approach, consistently raising the bar and striving for unparalleled service standards.

§ A minimum of 1 years experience in a customer service/call centre environment.

§ Flourishes in high-pressure environments, driven by boundless energy and a relentless pursuit of excellence.

§ Embraces a spirit of enjoyment with a passion for our core offerings and experiences.

§ Maintains composure in challenging scenarios, adept at resolving issues and emergencies swiftly and effectively, ensuring visitor satisfaction remains paramount.

Additional Information:

As a Visitor Experience Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?

A front-row seat to the opening of Europe’s largest inland surf resort.
Sunsets over the surf lake (because everyone need a moment to breathe).
A team that knows how to have fun at work but equally understands the value of hard graft.
A chance to put your stamp on Lost Shore’s legacy.
On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!