Visitor Services

Visitor Services Assistant – Housekeeping

PURPOSE OF THE ROLE

To maintain cleanliness of Balnain House by delivering the highest standards of housekeeping and cleaning. This includes, but is not limited to, cleaning of the canteen area, toilets, offices, main reception and staircase.

KEY RESPONSIBILITIES

The key purposes of the post will be met by following an appropriate regime for the House, in line with current Trust best practice. Such practice includes, but is not limited to:

General Housekeeping:

Undertaking the routine cleaning and housekeeping of visitor and staff areas of the property, including but not limited to:
• Deep (planned and ad-hoc) cleaning
• Reporting any concerns to the Office Manager
• Vacuuming and sweeping floors
• Dusting/polishing of fittings such as panelling, stairs, and doors
• Dusting/wiping of sills, skirting’s, doorframes, window frames, bannisters and spindles
• Cleaning of desks, including keyboards and monitors weekly
• Cleaning of windows on doors
• Cleaning of toilets, sinks, staffrooms etc.
• Deep clean micro, fridge, toaster, etc. (clean fortnightly, deep clean monthly)
• Set up meeting rooms – Balnain House
• Clear and clean meeting rooms – Balnain House
• Empty bins, remove and clean any crockery left in offices/meeting rooms.
• Any other reasonable tasks requested by line Manager.
• Maintain external steps & path at all times (including clearance of leaves, moss and ice*)
o *Apply salt/de-icer when required
o Keep fire escape clear of leaves and debris

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out nor is the post holder required to become a member of the Protection of Vulnerable Groups (PVG) scheme, which replaces the ‘Enhanced Disclosure’ check and is administered by Disclosure Scotland.

SCOPE OF ROLE

People Management
• Not a line manager.
• Will work closely with other property colleagues and will interact with other technical/specialist advisory colleagues based in other locations and departments;
• Will work closely with contractors working on site and suppliers.

Financial Management
• Not a budget holder.

Tools/Equipment
• Will be a frequent user of cleaning materials, tools and specialist cleaning solutions.
• May be a frequent user of ladders, hand tools etc.
• user of IT equipment
• May wear PPE for personal protection and protection of the property and artefacts.

SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• A personal commitment to high standards of cleaning
• Attentive to detail with an eye for presentation and finish.
• Must have a genuine understanding of, and belief in, the work of the National Trust for Scotland
• Personal commitment to excellence in visitor experience

Desirable
• Previous housekeeping experience

The Key Responsibilities and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant

JOB PURPOSE
As a member of our Visitor Services team your job is to give visitors from across the globe a warm welcome to Kellie Castle and help generate the income that enables us to care for the Castle & Gardens.

Specifically, you are there to ensure smooth and safe operations, making the property the best possible place to work and visit.

You’ll help us maximise sales through excellent customer service and product knowledge, taking a pride in the presentation and operation of the castle and all its parts, to make a memorable and positive experience for our visitors.

Must have full weekend availability, hours will be issued on a rota basis.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times:
 Welcoming visitors to the site and assisting with admissions, catering, membership and retail sales.
 Proactively engaging visitors in the stories and history of the site. This will include the delivery of tours and informal assistance around the property as and when required by the visitors.
 Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
 Welcoming International visitors and aiding with specific needs.
 Welcoming groups in an efficient and warm manner.
 Answering visitor queries about the site, the wider NTS and the local area.
 Promoting the National Trust for Scotland brand, to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
To maintain excellent standards of personal presentation at all times:
 Ensuring site is ready to open and welcome visitors by the set opening time.
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with other departments; Collections Care, Gardening and site repair employees/ contractors.

Financial Responsibilities:
 To adhere to all financial procedures including till operations, banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Visitor Services/Retail/Events/Catering/Cashier duties:
 To prepare and serve food and drink to customers.
 To ensure good housekeeping of catering kitchens, serveries, seating, front and back of house areas.
 To ensure that retail merchandising is in accordance with NTS policy.
 To assist in achieving site retail/membership/events targets and KPI’s.
 To actively upsell products and services to facilitate the visitor enjoyment.
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across departments and Fife Properties as needed.
 To assist with the set-up, stewarding and break down of events in liaison with the management.
 To assist with hospitality and travel trade events. This may include evening work.

Health and Safety:
 To ensure site meets with all relevant Health and Safety legislation in liaison with your department manager.
 To ensure visitors vacate the site at close of business and that the site is secured at end of day.
 To use personal protection equipment as provided and directed by your line manager.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
 No formal educational qualification required.

Skills, Experience & Knowledge
Essential
 Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
 Ability to be flexible and adapt working patterns and tasks to meet the property needs.
 Ability to adjust pace to match customer flow without compromising quality of service.
 Excellent front of house persona – warm, welcoming, patient and understanding.
 Genuine belief in the value of good customer service.
 Ability to be proactive and to take the initiative.
 Excellent selling skills – adaptable to customer type and product.
 Demonstrable excellent time management skills and the ability to prioritise.
 An understanding and commitment to the aims and objectives of the National Trust for Scotland.
Desirable
 Experience in storytelling and a passion for Scottish heritage and history.
 Basic food hygiene certificate.

Visitor Services Assistant

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at the Weavers Cottage as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at the Weavers Cottage. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

• You will work with staff and volunteers by understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.
An interest in Weaving or textile history is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times, exploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Tenement House and Holmwood House teams.
• Promote other local properties and the work of the Trust.
• Focus on the details. Ensure retail displays remain stocked, tidy and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise.
• Listen and respond open to visitor comments to ensure that visitors leave happy and looking forward to their next visit. Feedback any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.

Tour Guides

We’re looking for Tour Guides to join our team! (Fixed Term Seasonal April 2026-March 2027)

This is a fantastic opportunity to play a key role in delivering an exceptional visitor experience—welcoming guests, leading engaging tours, and bringing our nationally recognised mining heritage collection to life. You’ll help create a friendly, safe and memorable visit for people of all ages, while supporting events and sharing the incredible stories of our museum.

If you’re passionate about history, enjoy working with people, and love telling a great story, we’d love to hear from you.

Guest Experience Supervisor

Are you passionate about wildlife, conservation, and creating unforgettable experiences for visitors? At Deep Sea World, we’re looking for an enthusiastic and inspiring Guest Experience Supervisor to lead our front line team in delivering exceptional service and memorable educational encounters with the wonders of the ocean.

Reporting into the Guest Experiences Manager, this is an exciting opportunity for someone who loves people, cares deeply about the natural world, and thrives in a dynamic visitor attraction environment.

So, what’s in it for you?

Sociable working hours
Free entry into Deep Sea World for your family and friends
Free entry into all Aspro UK visitor attractions
Free entry into all Aspro Parks locations
30% discount in our retail and catering outlets
Free tea & coffee
On successful completion of your 6-month probationary period, you will be entitled to a free shark dive experience
As part of Aspro UK, our work environment is built on mutual respect and professionalism. We have a team of highly knowledgeable individuals with the experience and technical expertise to ensure we are the best at what we do!

We’re looking for individuals who want to join the Aspro team and live our values of:

Customer Service
Honesty
Respect
Focus on Results
Teamwork
Personal development
Role Purpose

To provide excellent customer service for Deep Sea World’s visitors, delivering memorable educational and entertaining experiences to encourage repeat visits and onward recommendations. To supervise the Guest Experiences Team Members to anticipate customer needs, be engaging, attentive, knowledgeable and delighting at all times through interactive talks, tours, demonstrations, events and education sessions.

Duties/ Responsibilities

Assist the Guest Experience Manager to organise staff and resources to ensure smooth daily operation of the attraction – through a hands-on approach
To ensure the VIS team engage with customers to deliver a memorable experience
Act as the DSW Duty Manager as and when agreed on the DSW management rota, after completing the appropriate training
To assist the Guest Experience Manager with administrational duties, payroll, weekly reports, month end reports and business plans.
To assist in the development of all shows and presentations to produce a portfolio of differing presentations to suit all target markets
To assist with the development of themed weekends
Liaising with the Zoological team to gain knowledge of our animal collection and ensuring that our guest experience activities are assessed for their conservation and educational value
To assist in the development of all classroom sessions, pre and post activities, considering new directions and methods of teaching in-line with the Curriculum For Excellence.
Assist in the management of the VIS staff costs within budget.
Responsible for assisting in recruitment of VIS staff in accordance with ASPRO UK recruitment policy.
To assist the Guest Experience Manager with the training and development of the team and follow correct company procedure in line with staff handbook.
To assist controlling all health and safety standards within the department’s and ensure the attraction is safe for customers and staff.
A full job description will be provided at interview stage.

About you!

Demonstrate excellent communication skills with a welcoming personality
Capable of working efficiently under pressure with a ‘can do’ attitude
Availability to work shifts including weekends, bank holidays and school holidays
Willingness to learn new skills and adapt to a continuously growing experience
Proven experience in a guest relations or similar role
Able to commute to any Deep Sea World in North Queensferry
Flexibility to work across school holiday periods, weekends and weekdays
Experience of leading a team
How to Apply

If interested, please apply using your CV & covering letter via our indeed page

Your cover letter should highlight why you would be able to fulfil this key role within the organisation and clearly demonstrate how you meet our requirements.

We do recognize the time and effort it takes to apply for a position, however as an employer of choice we receive a high volume of applications and in the interests of economy, Aspro UK does not notify candidates who have been unsuccessful in their application; consequently if you have not heard from us within 4 weeks of the closing date, please assume that you have not been successful on this occasion.

Equal Opportunities

Aspro UK are an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Job Types: Full-time, Permanent

Benefits:

Discounted or free food
Employee discount
Free parking
On-site parking
Store discount
Application question(s):

This role includes working on weekends and bank holidays, are you available to work during these hours?
Experience:

Supervising: 1 year (preferred)
Guest: 1 year (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Storyteller & Guest Services Agent (Seasonal)

To deliver an exceptional visitor experience by bringing the history of New Lanark to life through engaging storytelling, immersive interpretation, and outstanding guest service. You will act as an ambassador for the site, ensuring visitors of all ages gain a deeper understanding of its historical, social, and cultural significance.

How to apply? Please email your CV and a covering letter to clare.healy@newlanark.org

Visitor Experience Team Member

Join Our Team: Visitor Experience Team Member at Lost Shore Surf Resort

Part Time – 24 hours per week, 3 days over 7, Fixed Term to 31st September 2026

About Us:

Lost Shore is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest wave pool in Europe, has arrived next to Europe’s largest indoor climbing arena, and is putting Scotland on the map for all the right reasons!

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

The Role: Visitor Experience Team Member

The Visitor Experience Team holds the key to crafting unforgettable experiences for our visitors, from the moment they consider visiting to long after they’ve left. Their role encompasses everything from answering inquiries and resolving concerns to handling transactions swiftly and accurately. Join our team at Lost Shore Surf Resort and become a vital part of shaping unforgettable moments for our visitors, ensuring every interaction leaves a lasting impression.

What you will be doing:

§ Responding to Visitor queries about the Resort, either in person, on the phone or using our CRM and Bookings systems.

§ Working as a Team Member of the Visitor Experience (VEx) Team, in both front of house and back of house capacities.

§ Accountable for delivering a world class Visitor Experience and ensuring that information is delivered accurately, timely and in an appropriate manner.

§ Reporting to the VEx Manager and working with the VEx Assistant Manager.

Visitor Experience: Delivering exceptional visitor experiences by mastering our offerings, understanding our Visitor’s needs and exceeding their expectations through attentive communication and continuous improvement.

Working as a Team: Collaborating with VEx Management Team to foster a vibrant workplace culture, adapting to feedback, actively participating in team discussions and demonstrating a proactive approach to problem-solving, while ensuring adherence to our organisational policies and procedures.

Financial Aspirations: Working with VEx Management Team to meet visitor targets, manage visitor bookings effectively and uphold our terms and conditions and financial policies.

Ways of Working: Working with VEx Management Team to maintain legal compliance (GDPR), prioritise health and safety, uphold our brand values and maintain accurate records, to create a secure and trusted environment for our visitors at all times.

Qualifications, Skills and Experience

§ Customer-centric approach, consistently raising the bar and striving for unparalleled service standards.

§ A minimum of 1 years experience in a customer service/call centre environment.

§ Flourishes in high-pressure environments, driven by boundless energy and a relentless pursuit of excellence.

§ Embraces a spirit of enjoyment with a passion for our core offerings and experiences.

§ Maintains composure in challenging scenarios, adept at resolving issues and emergencies swiftly and effectively, ensuring visitor satisfaction remains paramount.

Additional Information:

As a Visitor Experience Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

Why join the Lost Shore Team?

A front-row seat to the opening of Europe’s largest inland surf resort.
Sunsets over the surf lake (because everyone need a moment to breathe).
A team that knows how to have fun at work but equally understands the value of hard graft.
A chance to put your stamp on Lost Shore’s legacy.
On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more!

Caretaker

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? We are looking for a Caretaker to support the facilities team in ensuring that day-to-day operations at Dalkeith Country Park run smoothly. You will carry out small maintenance, repair and decorating jobs, ensure toilets and public areas are maintained to a high standard and help set up meeting rooms and event spaces. Working an average of 35 hours per week on a 4 days on, 4 days off basis, your shift will start at 7.30am and finish at 6.30pm. You may also be asked to provide additional cover which may include the occasional night shift.

The person? With strong practical maintenance skills, you will be customer focused with a ‘can-do’ attitude and flexible approach to work. Candidates must have experience in a similar role dealing with a variety of repair and maintenance issues, and be comfortable carrying out manual tasks. A full UK driving licence is essential.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the Caretaker job title for more details on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 27 March.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

General Assistant

General Assistant | Full Time | Permanent | 35 hours

Full Time Salary: £26,881 (£14.71 per hour)
Hours: 35 hours per week | 5 days across 7
Location: National Museum of Flight | Fully On-Site

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.
As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for enthusiastic, passionate, honest, service-driven individuals to join our General Assistant team.

Benefits of joining us as our General Assistant Team Leader will include:
• Annually alongside your salary, National Museums Scotland contributes 28.97% of this towards you being a member of the Civil Service Pension Scheme
• A generous annual leave of 28.5 days – rising to 33.5 after 5 years, plus an additional 8 paid days public holidays
• Free access to national (and international) museums and exhibitions
• A range of wellbeing benefits including Employee Assistance Programme 24/7
• Access to all the above and more from day one of employment.

About the General Assistant role:

This is an exciting opportunity to join the team at the National Museum of Flight as General Assistant. You will work in a dynamic indoor and outdoor environment to ensure that our historic site and buildings are well-maintained, safe, clean, and presented to the highest possible standards for our 75,000 visitors each year. You will also contribute to the setup and management of infrastructure for our Events and Learning and Engagement programmes We are looking for someone with excellent organisational, practical and problem-solving skills, a willingness to work flexibly, a good knowledge of Health and Safety, and an overall proactive approach.

As a General Assistant at National Museums Scotland, you will:
• Assist the General Assistant Team Leader
• Operate plant and equipment at the Museum including floor scrubbers, forklift, genies, and pickup truck
• Report defects and provide a point of contact for and liaise with all contractors working at the Museum, including security guards
• Comply with and implement Health and Safety procedures and ensure that these are being maintained by contractor
• Participate in the operation of our intruder and fire alarm systems, keyholding and on call arrangements for the National Museum of Flight .
Skills and experience we’re looking for in our General Assistant:
• Experience of cleaning and maintenance of visitor attractions or similar environments
• Experience of Health and Safety procedures and policies
• Experience of operating equipment and tools
• Range of practical manual skills
• Driving Licence

Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view relevant attachments for this role (available on our Careers Portal: careers.nms.ac.uk) for full details of the position.

The closing date for this role is 30 March 2026. The Selection Event is likely to take place on 10 April 2026 at the National Museum of Flight.

Visitor Services Assistant

KEY PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
Specifically, to ensure the smooth and safe operations in Admissions, Tours, Retail, Catering and Events activities making the property the best possible place to visit and work.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act.
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area.
• Providing information about the site, its history, contents, offers and merchandise.
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.
• Occasional guiding duties: booked group visits or Museum/ Cottage highlight tours for general visitors.
To maintain excellent standards of site and personal presentation at all times

• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting, and polishing when required.
• Ensuring site is ready to open and
• Welcome visitors by the set opening time.
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all issues of damage and wear and tear, promptly to your Line Manager
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
Financial Responsibilities

• To adhere to all financial procedures to include till operation and banking and safeguarding of monies.

Retail/Catering/Events/Cashier duties

• To ensure good housekeeping of catering kitchens, serveries, back and front of house areas and including dishwashing
• To ensure that retail merchandising is in accordance with NTS policy.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the functions and events manager.
• To assist with hospitality events. This includes evening events and staff may be asked to work through into the night hours.
Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager.

Box Office Assistant

Contract Type: Temporary – 12 months
Grade: FC03
Salary: £24,740.74 – £25,885.80 per annum, pro rata / £13.18 – £13.79 per hour
Hours: 12.25 hours per week
Location: Adam Smith Theatre
Job Reference: ON000602

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We have an exciting opportunity for a Box Office Assistant to join our team at the Adam Smith Theatre on a fixed term basis for 12 months. You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors. As part of the box office team the role undertakes duties including ticketing, cash handling, room and event enquiries, bookings administration and customer information service. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full job spec on our current vacancies page on our website.

About You

You will have experience of working in a busy customer service environment and working with the public. Previous experience of cash handling and reconciliation procedures is essential. Previous box office or reception experience and experience of delivering a high level of customer service is desirable.

You will be a friendly, cheerful person who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. You should be able to work independently, and as part of a team.

The base working pattern is Friday 14.15 – 18.30 & Saturday 09.45 – 18.30. There is also the scope to pick up extra hours when events fall on those days or to cover additional events throughout the rest of the week.

How to Apply

If you would like to find out more information about this role before applying, please contact Tony Stevens, Venue Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on 26 March 2026

Interviews will take place week commencing 6 April 2026

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Attractions & Events Supervisor

32 or 40 hours a week (four or five days)

What we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? In this hands-on and varied role, you will welcome visitors and help run activities in our Fort Douglas adventure playground, assisting with children’s birthday parties and other fun-filled seasonal events over Easter, Summer, Halloween and Christmas. Playing a key role in ensuring the needs of our visitors are met, you will respond to enquiries, coordinate bookings, support the coffee cabin, supervise colleagues, and provide general admin support. Regular weekend working is essential.

The person? Friendly, enthusiastic, with an organised approach and an eye for detail, the successful candidate will demonstrate initiative and the ability to communicate effectively with a wide range of people. If you have customer facing experience, good IT & admin skills and an interest in the outdoors then we would love to hear from you. Hospitality experience would be an advantage.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? You’ll find more information about this vacancy on our website www.buccleuch.com/work-with-us/. Just click on the role and download the information pack for full details. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV. Please include details of your preferred number of days in your application.

The closing date for applications is 26 March.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

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