Visitor Services

Ranger

JOB PURPOSE
To support the delivery of practical countryside management, nature conservation, conservation grazing, and estate maintenance across Threave, Rockcliffe and Venniehill properties. To help deliver the strategic objectives of the property and wider National Trust for Scotland.
The role is primarily hands-on, practical, and physically demanding, involving year-round outdoor work across a varied working landscape. Duties include habitat management, livestock support, infrastructure maintenance, visitor engagement, and practical conservation work.
The successful candidate will work as part of the countryside team alongside staff, volunteers, tenants, contractors, and partner organisations to help care for and enhance Threave, Rockcliffe, Venniehill, Murray Isles and Bruce’s Stone for wildlife, livestock, visitors, and the wider community.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Practical conservation and estate work
• Carry out practical habitat management including scrub control, path work, fencing, vegetation management, and woodland work.
• Assist with conservation grazing operations including livestock checks, cattle movements, fencing, water systems, and general livestock husbandry support.
• Support the maintenance and improvement of countryside infrastructure including gates, signage, access routes, bridges, hides, and boundaries.
• Operate and maintain tools, machinery, and equipment safely and responsibly, including tractors, ATVs, chainsaws, brush cutters, and other countryside machinery where qualified and appropriate.
• Assist with estate maintenance tasks across the wider property as required.
• Work outdoors year-round in a range of weather and terrain conditions.

Species and habitat monitoring
• Assist with wildlife and habitat surveys, monitoring programmes, and biological recording when required.
• Support ongoing conservation projects through practical fieldwork and data collection.
• Contribute to monitoring associated with conservation grazing and habitat restoration work.
Team working
• Work closely with the wider countryside team to deliver operational priorities safely and efficiently.
• Support and work alongside volunteers in practical outdoor tasks.
• Contribute positively to a hardworking, supportive, and safety-conscious team culture.

Visitor Experience & Engagement
• Engage positively and professionally with visitors across the estate, nature reserve and other properties.
• Help maintain high standards of visitor access, presentation, and safety across countryside areas.
• Provide practical support for visitor infrastructure including paths, signage, gates, hides, and access routes.
• Respond appropriately and courteously to visitor enquiries while promoting responsible access and enjoyment of the countryside.
• Engage positively with volunteers, tenants, contractors, partner organisations, and local communities.
• Assist and occasionally lead guided walks, public events, volunteer task days, and practical demonstrations where required.
• Help communicate the value of practical conservation, land management, and conservation grazing to a wide audience.
• Support a positive and welcoming atmosphere for volunteers and community involvement.

Ranger

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Nature Conservation

Be an enthusiastic and effective part of the ranger service, contributing to the smooth operation and ecological enhancement of Corrieshalloch/Inverewe

Carry out regular site monitoring checks and record keeping, helping us to evaluate performance and plan our conservation activities, including habitat and species surveys, archaeology and foot path condition checks, weather gauge observations and people counter figures.

Get involved with practical conservation tasks, including woodland management, footpath maintenance and fence repairs, litter clearance and property patrols.

Seek to minimize our environmental impact through sustainable working practices and sensitive use of power, equipment, transport and other resources.

Visitor Services Supervisor – Welcome

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Work with the Visitor Services Manager (VSM) to create a culture of ‘exceptional service, every time’, delivering high standards of customer experience and a consistently warm welcome to everyone.

Ensure high standards of presentation across the property. You may have delegated tasks within other departments, and you will understand and help deliver the overall property business plan.

Taking responsibility for opening and closing and security of buildings as well as implementation emergency procedures, duty management, providing relief cover.

Collaborate successfully with all other staff and managers on site to ensure the successful running of all the other customer touch points of Bridge, both car parks, all paths, toilets, motorhome service facilities and Travel Trade.

Supervising/undertaking the day-to-day operation of the Visitor Centre to ensure an excellent customer/visitor experience. This includes:

Supervision of the retail offer (including ordering, merchandising, sales targets).

Membership sales (to targets) and general customer service (individuals, education visits, other groups.

Health & Safety procedures, emergency procedures, and environmental procedures.

Deputizing for the Visitor Services Manager on-site and off-site as required.

Management of our fast-paced food & beverage outlet.

Responsible for day-to-day financial administration within the retail/admissions operation, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and reporting of working hours for payroll.

Supporting the Visitor Services Manager Welcome with the recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected, and supported.

Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spends and support overall Property targets.

Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Tour Guide

We are looking for actors and actresses to deliver Historical/Cultural/Haunted 1700s Underground/Graveyard Walking Tours in Edinburgh’s Old Town.

A flair for Drama interspersed with humour is essential, along with clear spoken English. Must reside in Edinburgh or be able to travel for 9:45 am starts and 11:15 pm finishes. Earnings from £35 for 60-minute tours, £45 for 75 to 90-minute tours, plus tips, along with flexible hours. Shifts are 3 to 4 tours over durations of 5.5 to 7.5 hours depending.

Must be able to work during evenings, weekends, public holidays, Halloween, Edinburgh Festival Fringe, etc.

Please email in your C.V., both Acting and Academic as well as any references to info@auldreekietours.com. Experience in tour guiding and/or acting/performance essential.

Visitor Services Supervisor – Visitor Experience

JOB PURPOSE

This is an exciting supervisory role within the team that manages Haddo House & Garden. Haddo House is also part of a wider Haddo partnership, with Haddo Estate & Aberdeenshire Council and a variety of user groups focusing mainly on the arts, including a choral society, arts festival and children theatre.

Engaging visitor experiences and excellent customer services are core to any visit to Haddo House and as Scotland’s largest conservation membership charity, every penny we make supports our work, protecting the nation’s natural and cultural heritage.

All Visitor Services Supervisors at Trust properties play a pivotal role ensuring that the management objectives are achieved through excellent customer service and are very often the “face” of the Trust to visitors and suppliers. For this role, the main focus is to identify and develop commercial opportunities with priority given to retail and travel trade, while also seeking to increase income through existing and new outstanding visitor experiences.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Visitor experience
• Manage the day-to-day operation of the property and environs to ensure excellent customer/visitor experience
• Develop and promote new products and offers to enhance member and visitor enjoyment, telling the property’s stories and driving visitor numbers, including our Heart of Haddo family experience.
• Develop and promote the Travel Trade offer at Haddo.
• Explore and develop new commercial opportunities across the site with all departments at Haddo
• Create a culture of ‘exceptional service, every time’, leading by example with the warm welcome you give
• Act as one of the property group’s duty manager team, responsible for ensuring a safe and smooth visitor operation, addressing issues, and opening/closing up the buildings
• Help achieve targets for the completion of visitor surveys to understand more about our visitors.

Retail & Admissions
• Build a strong understanding of the customer base to support the central team in developing the product offer
• Work with the team to ensure sales targets are met.
• Support the team to ensure Membership sales on target
• Lead the team’s merchandising and stock management.
• Support a health & safety culture, ensuring compliance with all mandatory requirements.
• Account for cost-effective stock management, ordering, storage and wastage control.
• Understand and adhere to the sale of alcohol legislation.
Property Management
• Work closely with the Visitor Services Manager to ensure Health & Safety procedures, emergency procedures, and environmental procedures are adhered to.
• Work within the budget constraints set for the Property.

Finance performance
• Work closely with the Visitor Services Manager to support with achieving annual budgets and cost control.
• Responsible for day-to-day financial administration at the property, including cash/till reconciliation, day-end and week-end reports and reconciliation, completion of the banking processes, and updating trackers.
• Supervise safe and secure till operations, perform end-of-day income reconciliation as a duty manager and conduct end of month and year financial procedures.

People management
• Support the Visitor Services Manager to ensure visitor experience, retail, collection care and housekeeping rotas and holiday allocation meets business needs and staff budgets
• Support volunteer management – including holding volunteer open days
• Enable the team to operate safely to minimise risk of incidents or accidents and take responsibility for emergency procedures
• Collaborate with teams across the site including functions, events, gardens and catering to achieve the wider objectives of the property.
• Work closely with specialist advisory colleagues with the North East Regional Team and National Team.

Visitor Services Assistant – Guiding

JOB PURPOSE
A Visitor Services Assistant is crucial to our visitors’ lasting impression of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. You will ensure the stories of the families who lived at Brodick Castle are told in an engaging and informative manner, as well as information pertaining to the site. As a guide you will bring our museum accredited collection and interpretation to life.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Customer Service & Visitor Experience
 Deliver a consistently high standard of customer service to all visitors.
 Provide confident knowledge of the collection and stories of Brodick Castle.
 Actively research independently to inform knowledge growth where appropriate.
 Provide general information to visitors about the wider site, including directions, facilities, opening hours, and key points of interest across Brodick Castle, Gardens and Country Park.
 Support occasional admissions and retail processes.
 Assisting with queue management by working at pace during busy periods to maintain a smooth visitor journey.

Membership Engagement & Promotion
 Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment.
 Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members.
 Occasionally processing sales of memberships through the tills.

Room Guiding and Tour Leading
 Deliver engaging content relevant to Brodick Castle to a wide range of audiences.
 Ask as a knowledge ambassador sharing the history, collection and wider landscape in an accessible way.
 Adapt tours and interpretation styles to meet the needs and requirement of group dynamics.
 Support the delivery of programmed activities in education sessions and themed tours.
 Support story telling by delivering talks in costumes relating to the stories being told.
 Develop a catalogue of stories of your special interest relevant to Brodick Castle.

Health, Safety and Welfare
 Ensure the health, safety and welfare or staff and visitors by adhering to the Trust’s Health, Safety and Environment policies.
 Work in line with the properties Risk Assessments and report any hazards, incidents or maintenance issues promptly.
 Carry out security duties, including opening and closing of the rooms within the castle, ensuring the space is safe, secure and ready for visitors at the start and end of each day.
 Assist as a fire marshal for the safety of all staff and visitors.

Communication and Teamwork
 A flexible approach to scheduling on a variable shift pattern.
 Communicating effectively with colleagues, supervisors and managers to support smooth daily operations – via radio/telephone and email.
 Contributing to a positive and inclusive team culture.
 Participation in educational programmes may require a criminal records (Disclosure Scotland) check to be carried out.

Exhibitions Research Assistant

Role Profile

The post will support a research initiative exploring the cultural and historical relationship between a nation and the moving image, tracing how cinema has shaped, and been shaped by, identity, landscape, and collective memory. The project brings together archival, material, and oral sources, and will result in a major public-facing output including an exhibition and published outputs.

The successful candidate will join a small, focused team at an early and exciting stage of the project’s development. They will be expected to contribute meaningfully to the research, administration and delivery of this major cultural project which comprises various public outputs including an exhibition and accompanying published material.

The Exhibitions Research Assistant will be responsible for a range of tasks spanning archival research, stakeholder liaison, object and collection management, and publication support, contributing to every stage of the project lifecycle. This will include working with colleagues across the organisation as well as archives, collections, lenders, an advisory committee and partner institutions.

Duties and Responsibilities:

Research

-Carry out primary and secondary research as directed by the Curators, including desk-based research, collection surveys, and object identification.

-Assist Curators in researching and identifying collections of material relevant to the project, including holdings across public institutions, private collections, and community archives.

-Together with the Curators lead in shaping the project’s scholarly and interpretive framework for published materials, engaging critically with existing literature and identifying current research discussions.

-Assist in preparing correspondence for loan requests and research access.

-Support the compilation of bibliographies, source lists, timelines, and object checklists.

Administration & Coordination

-Manage a range of administrative tasks including scheduling, correspondence, and maintaining accurate project records (electronic and hard copy).

-Assist with tracking project expenditure; support budget monitoring.

-Attend and contribute to project meetings; take minutes and circulate actions.

-Assist in briefing project stakeholders, including exhibition, graphic, and publication designers, ensuring all collaborators have accurate and timely information.

Collections & Object Management

-Maintain the project object list and asset database; track and update object records and condition reports in accordance with collections management procedures.

-Support the management of copyright, rights clearance, and image permissions for visual and audio-visual material.

Publishing

-Assist in the preparation of any accompanying published material, in digital format and print, including proofing, indexing, and the compilation of illustration lists and end matter.

-Assist with presentations and guided discussions for funders, supporters, and partner organisations as required.

General

-Promote equality, diversity, and inclusion in all aspects of work.

-Maintain familiarity with all health and safety policies and procedures.

-Carry out ad hoc duties as requested by the Curators or appropriate manager.

Storytellers

Storytellers– The Loch Ness Experience- Drumnadrochit-Inverness

We are looking for passionate, engaging individuals to become part of our Storytellers/Guest Services team and help us create unforgettable moments for our guests.

Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.

As a Storyteller/Guest Services Team Member, you’ll play a central role in bringing the stories, science and magic of Loch Ness to life.

Whether you’re welcoming guests at the start of their adventure, answering enquiries and supporting admissions, or leading dynamic guided tours, you’ll help ensure each visitor enjoys a warm, memorable and immersive experience.

These seasonal positions will be active between June and September of 2026 with a selection of different hours. Through our exceptional, bespoke training program you will have the skills to deliver memorable and enjoyable guided tours, deliver guest engagement across the attraction and work as a team to provide every guest with an exceptional experience.

The Ideal Candidate
You will be confident engaging with groups and have the desire to bring a genuine passion to the storytelling, and share the tales of Nessie with warmth, energy and enthusiasm. You will have the ability adapt to the needs of each guest, whether delivering the scripted tour with confidence and flair or helping visitors explore the attraction with ease. Every interaction you have contributes to the journey we promise—one that is engaging, informative and full of wonder.

A genuine desire to learn, grow and continually develop your knowledge of Loch Ness is essential, as you will regularly interact with guests who are eager to ask questions and explore the stories behind the legend. You must have the flexibility to work weekends and bank holidays.

What We Offer
• Cash back on your medical costs
• An additional day off for your birthday
• Shopping discounts and much more…

Contract: 0 hours contract-6 months March to September
Hourly pay rate: £13.45

If you are passionate about storytelling, have an interest in the Loch Ness legend, thrive in a guest‑facing environment and want to help shape unforgettable moments at one of Scotland’s most iconic attractions, we’d love to hear from you.

You may be a student seeking flexible hours, a creative soul looking for an inspiring environment, or someone eager to be part of something truly special—we have opportunities designed to fit your life.

Loch Ness has a story. Now it’s your turn!

Send your cv and cover letter to recruitment@continuumattractions.com

Visitor Assistants/Retail Sales Assistants

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

We have a number of exciting temporary opportunities for Visitor Assistants / Retail Sales Assistants (up to 5 positions) to help us over our peak Summer period.

Variable hours are available, including weekend shifts, please state your preference when applying, as to which position you would like to apply for. Salary is £12.72 per hour.

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions systems efficiently and effectively to both sell and upsell products.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.

Act as a responsible driver for on-site visitor transport on a rostered basis.

Ensure all front of house areas (car park, members gate, vehicle gate) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.

Occasionally provide assistance in other operational areas including retail

Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects for RZSS as directed by your Manager. .

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities.

What you’ll get in return:

Starting salary of £12.72 per hour
Flexible working week (will require some weekend working)
Discount in both retail/catering
If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Disclosure Check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Please see the individual role profiles for further information on what the role involves and essential/desirable criteria.

Interviews are expected to take place 9th/10th June 2026

Lunch Cover Steward – Lochleven

Your role of steward at Lochleven Castle, Kinross, KY13 8UF will be a fixed term position. The likely start date for this role is July 2026 (dependent on pre-employment checks) and the contract is for a duration of 13 weeks/3 months.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Lochleven Castle during the season.

This role differs to most other HES stewarding roles, as your shifts start with a boat journey to the Castle Island in Loch Leven, as it is based in the island admissions/retail space. It involves ensuring visitors continue to receive a warm, welcoming and efficient service while other team members take their breaks. Ideally you should be prepared to undertake practical tasks, such as operating a water pump to ensure the island utilities remain working. The post is ideal for someone who enjoys engaging with visitors, promoting products, can work confidently on their own (with support from team members operating the boats, who are available via radio), and wants to be part of a unique heritage visitor experience.

Lochleven Castle is a remarkable island stronghold, situated in the middle of a National Nature Reserve. The boat passage makes visiting the property something of an adventure. Best known as the place where Mary, Queen of Scots was imprisoned and later escaped, the castle is one of Scotland’s oldest tower houses, dating from the 1300s. Working here means welcoming visitors to a truly memorable historic setting and helping bring one of Scotland’s most dramatic stories to life.

Visitor Centre Assistant

The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.

Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

This is a part time permanent role working an average of 12 hours over 2 days per week on an annualised contract. The role can either be every Saturday and Sunday or a mix of weekday and weekend working, with the expectation to work every second Saturday/Sunday.

ROLE RESPONSIBILITIES

· Learn the history and heritage of the distillery and be able to communicate this to visitors.
· Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
· Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
· Host all levels of tours of the distillery, delivering high standards of customer service.
· Responsible for opening and closing premises.
· Assist with stock takes and counts.
· Daily banking and reconciliation.
· Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
· Work closely with the Visitor Centre Manager to define annual goals/objectives.
· Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
· Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.

KEY SKILLS & COMPETENCIES

· Drive and passion for delivering excellent customer service and experience.
· Excellent communication and interpersonal skills, with a ‘’can do’’ attitude.
· Have good listening and questioning skills.
· Good knowledge of Microsoft Word, Excel and PowerPoint.
· Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.

QUALIFICATIONS

· Experience in presenting to a wide range of audiences.
· Awareness of Suntory Global Spirit brands and the company values.
· Charismatic, possessing the ability to educate and inspire through storytelling.
· Current Driving Licence is desirable.
· Previous experience within the hospitality, retail and/or tourism sector is desirable

Housekeeper

PURPOSE OF THE ROLE

To maximise visitor enjoyment of visitors to Brodie Castle and Estate by delivering the highest standards of housekeeping, and customer care across public facilities.

Background

Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire and boasts thousands of visitors each year. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance.
Brodie Estate is also home to The Playful Garden which contains a fascinating menagerie of characters inspired by the castle’s quirky and colourful history, including Scotland’s biggest bunny sculpture.

The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping across public facilities and staff office spaces.

KEY RESPONSIBILITIES

The Key Purposes of the post will be met by ensuring all public facilities and office spaces are cleaned and presented by the highest possible standard.

General Housekeeping:
Undertaking the routine cleaning and housekeeping of the public facilities on site which are spread across 3 main areas of the Estate. Duties include but not limited to:
• Vacuuming, sweeping, mopping of floors
• Cleaning of lavatories, sinks, staff-rooms etc
• Emptying bins
• Restocking toilet paper, soap and handtowels
• Dusting/polishing of fittings such as panelling, stairs, and doors
• Dusting/wiping of sills, skirting’s, door-frames, and window frames
• Cleaning of windows
 Supporting the use of the property for functions and events by:
o Protecting vulnerable collections;
o Assisting with functions furniture set-up and striking;
o Clearing and cleaning before and after the event.

Holiday Let Accommodation (the Laird’s Wing and other holiday cottages):
Undertaking occasional support in servicing of let accommodation of the property, including but not limited to:
• Vacuuming, sweeping, mopping, polishing of floors
• Dusting of surfaces, fittings, furniture, ornaments, doors
• Cleaning of windows
• Changing of bed linen and towels, and making of beds
• Cleaning of bathroom/toilet areas and fittings
• Cleaning of (let) kitchen/scullery areas and equipment
• Checking functionality of lighting, heating, TV/radio etc
• Replenishing of welcome/hospitality trays, and consumables
• Checking of collections and domestic inventories during changeover – specifically in the Laird’s Apartment.

Collections Care:
Very occasional Collection Care support may be required.

SCOPE OF ROLE

People Management
• Not a line manager
• Will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments
• Will work with contractors working on site and suppliers
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Tools/Equipment
• Will be a frequent user of cleaning materials, tools and specialist cleaning chemicals;
• May be a user of ladders, hand tools etc. required to gain access to and to perform conservation work/cleaning;
• May be a user of IT equipment
• May wear PPE for personal protection and protection of the property.

SKILLS, EXPERIENCE & KNOWLEDGE

The below outlines the key skills the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential
• Attentive to detail with an eye for presentation and finish;
• Personal commitment to high standards of cleaning;
• Ability to manage time efficiently and effectively in an environment of changing priorities;
• Ability to work effectively and efficiently without close supervision;
• Willing to show commitment and flexibility in work practice.
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others;

Desirable
• Experience as a Housekeeping Assistant (or similar) in a busy visitor attraction.
• Previous housekeeping experience including cleaning and presentation of areas open to the public or let for holiday rentals and/or cleaning of domestic and staff areas.

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