Visitor Services

Visitor Assistants/Retail Sales Assistants (Giant Lanterns)

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

The role

Providing a first-class service to visitors to RZSS Edinburgh Zoo’s Giant Lanterns event. Providing a high standard of customer service at all times and ensuring all areas of the site are presented to the highest standards.

The roles available are within either our retail or admissions teams.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions systems efficiently and effectively to both sell and upsell products.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??

Ensure all front of house areas (car park ) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.

Occasionally provide assistance in other operational areas including retail

Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the charities appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects for RZSS as directed by your Manager. .

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

The roles are expected to last for a period of 4 months November 2026 – February 2027.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once successful candidates have been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer.? Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Visitor Assistant

Main role
Your role is to make the world fall in love with Scotch whisky by providing excellent customer service, ensuring a genuine, welcoming experience for all visitors.

Job elements
All elements of visitor assistant role

Company commitments
Share in our vision to make the world fall in love with Scotch whisky.
Embody our values and behaviours in all aspects of your role.
Ensure visitors are met with the highest standard of customer care and are furnished with all information required to help them enjoy their experience.
Comply with the Scotch Whisky Experience’s policies and procedures on health & safety and GDPR.
Attend and engage with relevant staff training, briefings and meetings.
Highlight any training or department needs to your line manager.
Demonstrate a flexible attitude and a commitment to the continued success of the business as a whole.
Work well as an integrated part of a motivated and professional team.

Sales & Service
Uphold outstanding levels of customer service.
Proactively engage customers and provide recommendations or advice as and when required.
Maximise income for the Scotch Whisky Experience.
Maintain a good working knowledge of all products.
Go above and beyond for all customers creating a memorable and lasting experience for all visitors.
Warmly greet visitors, answer questions and sell tickets for the tour at the box office.
Conduct guided tours for groups of up to 25 people. Tours must be conducted in an informative, entertaining, enthusiastic manner using appropriate body language.
Advise and serve customers in the shop and bar areas.
Staff should be aware that guests may take photographs/make recordings throughout their visit, as long as this is not disruptive to other visitors. This may involve photography/recordings of staff members.
Use of language skills if required for the tour and throughout the SWE.

Stock Management
Replenish shop, tour and bar stock.
Ensure visual merchandising guidelines are followed.
Assist the retail & stock team with deliveries when required.
Cash Handling.
Operate a till accurately.

Teamwork
Work proactively with members of the visitor assistant team to perform all duties, and all other departments as and when required.
Training and development.
Work as a buddy to train and develop new members of the team, embodying our values and meeting our 5* standards.
Train to conduct tasting tales and to join the tasting team.
Lead by example for the rest of the team: Ensure you embody all our values daily and commit to all tasks being completed.
Commit to look for areas of further development with management.
Host staff training and tasting sessions.

Other duties
Any other duties commensurate with your role.

Additional benefits
Medicash

Visitor Services Assistant

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and proactive individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, primarily at Tenement House . Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team, by maintaining and exceeding your own targets.

Our ideal candidate will have a passion for customer service, is able to multitask and be flexible working across our different teams, has excellent presentation skills and it’s able to communicate the importance of Scottish heritage and its preservation. Catering, housekeeping, admissions, membership sales and retail are all part of a normal operating day in our cluster as part of a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas. A Visitor Services Assistant is crucial to visitors’ understanding of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for.

Museum Assistant

Contract Type: Permanent
Grade: FC03
Hours: 14 hours summer (Apr – Sep), 10 hours winter (Oct – Mar)
Salary: £25,604.23 – £26,786.83 pro rata
Location: St Andrews Museum
Job Reference: ON000639

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have an exciting opportunity for a Museum Assistant to join our team at St Andrews Museum. This is a permanent post, working 14 hours per week in summer season, and 10 hours in the winter. The working pattern noted below is an indication of typical requirements however flexibility will be required to meet business needs.

Summer Season

Monday 10:00 – 14:00
Tuesday 10:00 – 16:30 (weeks 1 &3)
Friday 10:00 – 14:00
Saturday 10:00 – 16:30 (weeks 2 & 4)

Winter Season

Thursday 10:00 – 14:00
Friday 10:00 – 16:30

You’ll ensure that every visitor to St Andrews Museum has a memorable visit. You will adapt to and acknowledge the diversity of our visitors and what they aim to get out of their visit to the venue.

You can view the full Job Description here.

About You

You’ll ideally come from a visitor or customer service background, but it’ll be your enthusiasm for helping others and devotion to customer care that makes you really stand out.

Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease, whilst helping to promote the venue, its activities and events. Your passion for history, culture and community engagement will be apparent.

You will be organised, efficient and thrive on variety. It goes without saying you’ll need excellent numeracy, literacy and communication skills, but you’ll also need excellent administration skills, and knowledge of the processes involved with ensuring the security and operation of the venue.

How to Apply

If you would like to find out more information about this role before applying, please contact Fiona Austin, Assistant Area Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and return this along with our completed Equal Opportunities Monitoring Form to hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 17:00 on Thursday 22 October.

OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Curator (Exhibitions)

Contract Type: Permanent
Grade: FC07
Salary: £34,914.86 – £43,437.09
Hours: 36 per week
Location: Kirkcaldy Galleries (base) – with travel to Dunfermline Carnegie Library and Galleries, St Andrews Museum and Bankhead, Glenrothes
Job Reference: ON000645

The Role

We have an exciting opportunity for a Curator (Exhibitions) to join our team due to a retirement. The post is for 36 hours and is a permanent contract. Your days of working Monday – Friday but will flex to meet the business needs and this will include weekend and evening working.

You’ll work as part of a team to curate & co-curate, install, and evaluate high-quality, relevant, and engaging exhibitions, displays, activities, and resources throughout Fife’s Museums & galleries. Working with local communities, individuals, and organisations to promote and inspire interest in heritage and cultural services.

You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.

You can view the full Job Description on our current vacancies page on our website.

About You

We are looking for a dynamic, innovative and experienced exhibitions curator. You’ll have 3+ years relevant Museums/Gallery exhibition experience with skills including research, loans, collections management & care and design. You’ll have experience interpreting collections for diverse audiences using physical/digital methods. You’ll have collaborative approach to working with community groups and building strong partnerships. And hold degree level qualification in a relevant professional discipline.

You should be willing to have a PVG check this will be paid for by OnFife as part of your induction.

How to Apply

If you would like to find out more information about this role, you can contact Gillian Crumpton, Co-head Cultural Heritage by emailing Gillian.Crumpton@onfife.com.

The closing date for applications is 12noon on Thursday 5 November 2026.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Experience Assistant

Join our team and inspire a love for Scotland’s marine wildlife!

Are you passionate about delivering outstanding customer experiences and sharing the wonders of Scotland’s marine and coastal environment? As a Visitor Experience Assistant, you’ll be the friendly face of the Scottish Seabird Centre, welcoming visitors and ensuring their time with us is unforgettable – and inspiring a love for seabirds, wildlife and our seas.

This dynamic role offers the chance to engage with people across our welcome desk, retail shop, Discovery Experience, and boat trips. No two days will be the same as you help visitors connect with our mission and create lasting memories.

You’ll play a vital role in bringing our charitable work to life—whether by guiding visitors through our interactive exhibits and live camera feeds or sharing fascinating insights about Scotland’s wildlife. And you’ll raise vital funds for our charity by recruiting new members and helping make our appeals succeed, helping us save seabirds, restore seas and inspire change. This is a fantastic opportunity to develop your skills in customer service and environmental education – all while working in a stunning coastal setting.