A welcoming, hands-on role focused on delivering an excellent visitor experience, supporting events and tours, and helping all front of house areas run smoothly.
Why Kingsbarns Distillery?
Working at Kingsbarns Distillery Visitor Centre means becoming part of one of Scotland’s most distinctive whisky visitor experiences. Whisky distilleries are among the country’s most popular visitor attractions, playing an important role in Scotland’s tourism industry and global reputation.
Located just six miles from St Andrews and close to the picturesque fishing village of Crail, Kingsbarns Distillery Visitor Centre is set in an idyllic East Neuk location within a beautifully restored Category B-listed farm steading. The Distillery is home to Kingsbarns Single Malt Whisky and its sister brand, Darnley’s Gin.
Open 7 days a week, all year round, our Visitor Centre has built an outstanding reputation for the quality of its experiences and hospitality. It has been recognised as the No. 1 attraction in Fife on TripAdvisor and has attracted national and international media attention, including coverage from the BBC, Forbes and The Scotsman.
Behind our five-star visitor experience is a team that genuinely cares about hospitality. We want every guest to feel welcomed, valued and looked after, and believe this starts with creating a workplace where our own people feel the same.
We are proud to offer an interesting, friendly and supportive working environment, where team members can develop their skills, work in a beautiful setting and play a genuine part in delivering memorable experiences for visitors from around the world.
About the Role
The Front of House Supervisor will play a key role in creating a warm, professional and memorable experience for visitors. This varied, hands-on role supports tours, events, retail and café operations, helping ensure all guest-facing areas run smoothly throughout the day. This position is being advertised as a 4-day a week role – 32 hours.
Visitor Experience and Front of House
• Help deliver a friendly, professional and well-organised welcome for visitors, tour guests and event attendees.
• Ensure customer-facing areas are clean, tidy, well-presented and ready for guests.
• Support the smooth flow of visitors through front of house areas, helping with enquiries, directions and practical guest needs.
• Work closely with colleagues to maintain high standards of presentation, service and communication across the visitor experience.
Events, Tours, Retail and Café Support
• Assist with the set-up and reset of whisky and gin tours, including preparing rooms, arranging materials and ensuring guest areas are ready before visitors arrive.
• Support private events by helping with room preparation, furniture arrangements, food and drinks service, guest flow, stock movement and practical on-the-day requirements.
• Assist during events and tours where required, helping guests feel welcomed, informed and well looked after.
• Work closely with the Events Manager and front of house colleagues to support event preparation, logistics and smooth delivery.
• Provide hands-on café support during busy periods, including helping with presentation, clearing, replenishment and general service support.
• Help prepare for seasonal activities, offsite markets and visitor events, supporting set-up, operation and close.
Operational Support
• Support the café and front of house team with day-to-day practical tasks to keep service areas organised, tidy and guest-ready.
• Check cleaning and operational supplies regularly, ensuring colleagues have the products and materials they need.
• Keep staff areas, stock cupboards and service support spaces tidy, organised and easy to access.
• Provide retail support when required, including stock replenishment, display tidiness and customer assistance.
• Undertake administrative and operational support tasks as required, including uniform records, staff sign-in board updates and general office support.
• Deputise for the duty managers, including opening and closing the Visitor Centre, managing tills and cashing up, and checking in deliveries.
About You
• Warm, welcoming and confident in a visitor-facing environment.
• Highly organised, practical and able to keep front of house, café and event areas tidy, calm and well presented.
• Flexible and willing to support tours, events, café service, where demand requires.
• Willingness to work some evenings and weekends to best support operations.
• Proactive, reliable and comfortable taking responsibility for tasks.
• Good oversight of forthcoming bookings; using initiative to stay one step ahead and anticipating future requirements.
• Technically adept – familiar with Microsoft office and at ease with new software.
• A strong team player with good communication skills and a positive, can-do attitude; willing to go the extra mile to ensure a seamless visitor experience.
What You’ll Bring
• Previous experience in front of house, hospitality, tourism, events, retail, café service or customer service.
• A genuine interest in delivering excellent visitor experiences and supporting high standards of service.
• The ability to prioritise tasks, respond to changing needs and remain calm during busy periods.
• A practical approach and willingness to support both guest-facing and behind-the-scenes duties.
• At times this will be a fairly active role, requiring a level of fitness that allows for physical tasks such as lifting boxes, packing equipment and moving furniture.
How to Apply
If you are organised, hands-on and enjoy helping create a professional and welcoming experience for customers, visitors and colleagues, we would love to hear from you.
Please email andrea@kingsbarnsdistillery.com with your CV, clearly highlighting any relevant experience, together with a short cover letter explaining why you would like to work at Kingsbarns Distillery, what attracts you to the role, and what you feel you could bring to our team.
