Visitor Services

About Us

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities and services, from boating, and mooring, paddling, walking and wheeling, to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

About the Role

We currently have an exciting opportunity for a Moorings Officer to join our Moorings team in Glasgow/Falkirk.

Scottish Canals is responsible for over 550 leisure, commercial and residential moorings across 4 canals.

You will will play a critical role in the day-to-day operation of our moorings portfolio which generates approximately £1 million annual income.

The Moorings Officer will deliver a high standard of customer service while working with colleagues across the business to deliver KPIs and support the growth of the moorings portfolio and commercial operations.

You will lead on customer engagement and contract management, overseeing mooring allocations and waiting lists to maximise income in line with business objectives. The role also supports the Moorings Manager with developing commercial moorings and agreements, and takes the lead in addressing non‑compliance, including evasion and craft removal.

You will provide a regular on‑the-ground presence across the canal network, carrying out inspections, liaising with residents, and working with colleagues to identify and resolve customer issues.

Regular visits to the Caledonian and Crinan Canals will also be required.

Access to an appropriate vehicle is essential.

The role is offered on a Permanent basis, working Monday – Friday, 35 hours per week.

Primary responsibilities of the role:

Drive, manage and grow mooring sales to maximise income and ensure efficiency and best use of the water space.
Management and development of mooring allocations, process and waiting lists ensuring accuracy, transparency and impartiality.
Maintain and grow external stakeholder engagement, in particular commercial and charitable partners.
Assist with moorings developments and associated services and agreements.
Undertake site visits and site audits, ensuring compliance and adherence to general moorings conditions. Report and escalate health & Safety concerns and maintenance requirements.
Minimise debt across the portfolio through robust leasing criteria, regular finance liaison and early customer intervention.
Resolution of frontline customer issues and complaints and support with escalation of complaints.
Responsible for the timely delivery of the legal evasion process and removal of uncompliant craft.
Responsible for tracking and maintaining KPI’s, in line with business objectives.
Create and maintain customer records in line with GDPR.
About the Reward

This role offers a progressive starting salary of £32,367 – £35,218 (Band C).

Scottish Canals offer a generous annual leave entitlement of 32 days, plus 6 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

About You

Skills, experience & qualities required:

Ability to undertake difficult conversations, influence, negotiate and gain co-operation and find resolution with customers and colleagues.
Efficiency, working to schedules and deadlines, with good organisation skills.
Self-starter who has a proactive approach and an eagerness to learn and develop.
Ability to prioritise own workload to achieve business-led deadlines.
Ability to work on own initiative using judgements regarding confidential issues and release of information to internal and external requests for information.
Excellent communication, writing and presentation skills, with strong attention to accuracy and detail.
Collaborative and effective team player who can work with colleagues at all levels of the business.
Proficiency in the use of personal computer and business applications with working knowledge of Excel, Word and Outlook.
Awareness of Health & Safety and Quality Standards.
Comfortable in a marine/canal environment, and happy working outdoors in all weather conditions.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

Permanent and Full Time
Salary £32,171 – £35,093 per annum
Plus generous benefits package
Hybrid / flexible working

About the role

We’re looking for a Collections Registrar (Loans) to play a key role in sharing Scotland’s national collection with audiences across the country and around the world.

This is a great opportunity for an experienced Registrar, or an Assistant Registrar ready to take the next step, to develop their expertise in a collaborative and supportive team. You’ll work closely with colleagues across the organisation and with external partners, balancing precision and planning with problem-solving and adaptability.

As part of our Collections Management team, you’ll manage a varied and rewarding programme of outgoing short and long-term loans. These will be to high-profile international exhibitions to partnerships closer to home. Your work will help bring extraordinary artworks to new audiences, ensuring they are transported, displayed, and cared for to the highest standards.

We’re looking for someone who combines strong organisational skills with sound judgement, clear communication, and a proactive approach. If you’re confident managing complex processes, building relationships, and safeguarding artworks, we’d love to hear from you.

The difference you’ll make

You will be part of a small team working closely with the Lead Registrar: Loans, Touring & Partnership, and the Assistant Loans Registrar. Your duties will include but not be limited to:

– Managing short-term and long-term loans from our collections, including negotiating and processing of contracts. You will also liaise with borrowers and external suppliers on insurance, display, transport, shipping, and schedule arrangements, ensuring agreed conditions are met.

– Managing risks to artworks (such as security, environmental, handling and movement) according to best practice and developing creative solutions as required.

– Obtaining, evaluating, and monitoring costs relating to loan projects.

– Liaising with colleagues across the organisation including Collections, Conservation, Art Movement and Security on all aspects of object movement.

– Using our collections management system (Axiell Collections) for preparation of key lists, documents, and reports.

– Ensuring prompt and accurate creation and maintenance of files and records (electronic and hard copy).

– Occasionally acting as courier for the organisation and assisting in the delivery of courier training to colleagues.

JOB PURPOSE
The main purpose of this role is to clean and maintain standards in the holiday accommodation situated at Brodick Castle. The post holder will provide an efficient, reliable service and high standards in housekeeping based on the needs of the property. Areas will also include but are not limited to; holiday accommodation, visitor restrooms, café’ and castle, ensuring that these areas are cleaned and maintained to the highest standards, to make the property the best possible place to visit and work.
Occasional evening work may be required as well as supporting other departments on site depending on operational need at the time.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
The post holder is responsible for always providing a consistently high standard for visitor care which includes a wide variety of housekeeping duties in connection with the well-being and care of the property. Besides the focus on the area housekeeping the role supports other areas such as admissions, catering, retail, functions and events etc. in response to the needs to the business.

• Changeovers in the holiday accommodations.
• General cleaning of surfaces (e.g. windowsills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• Contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with our green policies.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Reporting losses/breakages, wear and tear and repairs required immediately to your line manager.
• Wearing correct uniform, name badges, or PPE as required.
• Follow Trust policy regarding Health and Safety, Environmental Sustainability, and Collections Care;
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• Only use approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
• The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.
• Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
• Working in harmony with other departments; visitor services, events, gardening, maintenance and site repair employees/contractors.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out

This role will be as a key member of the Threave Garden team, predominately, but not limited to, working in the productive walled garden.

Threave is one of the National Trust for Scotland’s top visited attractions. The garden is made up of many landscaped features and themed areas including a Secret Garden, Rock Garden, Azalea walk and heather beds, a one-acre traditional working walled kitchen garden, orchard, large nursery with new glasshouse facilities, extensive woodland garden and broad variety of themed beds and borders planted with a large and diverse collection of plants. Threave provides a perfect location for the Trust’s School of Heritage Gardening, offering a wide variety of horticultural experience in both traditional and modern gardening techniques. Open all year round, the garden provides interest throughout the year.