Visitor Services

Gardener

JOB PURPOSE
The National Trust for Scotland is passionate about Scotland’s heritage, we make a difference to what makes Scotland so special. Pitmedden Garden is a re-created Scottish Renaissance walled garden with vibrant floral designs which combine with parterres to create a masterpiece of intricate patterns and fragrant flowers. Sections of the garden have a modern design for a more sustainable garden, offering a biodiverse, species-rich design which represents modern garden design. The garden also contains orchards with more than 200 fruit trees.
To ensure that the garden, grounds, and related policies of gardens are managed and maintained as internationally recognised gardens of outstanding historical and horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the Pitmedden team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and a minimum of 4 years practical work experience in a heritage or amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.
• Formal machinery certifications, i.e., Ride on mowers, tractors, chainsaws etc.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation, and development of the garden and estate by plant propagation, cultivation, production of seed and the inputting of appropriate plant records on IRIS database and labelling were directed by the head gardener or first gardener.
• The ability to work individually or as part of a team across a wide range of activities across the garden & estate including large areas of Yew & Box hedge cutting, strimming & brush cutting, tractor/ATV driving, chipping & spraying.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & were appropriate.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs and the appropriate standard of work, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager / Property Management team.
• On occasion, contributing to the review and development of operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include timely completion of HAVS, spraying records and attendance of annual health monitoring.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Practical experience in general amenity or heritage gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, climbers, herbaceous plants, turf culture and pruning techniques.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance and a wiliness to expand this.
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with the garden & estate team and a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
• A high eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms and a wiliness to use this.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of tree inspection processes and/ or arboricultural practices (Chainsaw use) or willingness to undertake training.
• Current First Aid certification (or willingness to train and use).
• Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context.

DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head gardener or First gardener.
• Will work closely with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens.)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
Not a budget-holder but will be expected to take into consideration efficient use of resources for impact on the garden budget.

Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors.
• Will be a frequent user of powered tools such as chainsaws, mowers, strimmer’s, hedge-cutters, and, have a curiosity to further this.
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
• Will be an occasional user of IT equipment & role specific systems such as IRIS BG database, online holiday booking forms, expenses etc.

Visitor Services Assistant

PURPOSE OF THE ROLE:
With its medieval roots as a royal stronghold, through centuries of development from a renaissance palace to Edwardian party pad, combined with its outstanding collection and it’s setting within the wider estate, the significance of Fyvie is profound. We are looking for enthusiastic, motivated and talented customer focused individual to join our team and continue that story.
Our Visitor Services Assistants are passionate about delivering 5 star experiences to our guests and can maximise opportunities to generate positive reviews and income for our charity. We are looking for team workers who are also able to use their own initiative, are driven to make a difference and work across the property. Your role works across different parts of our busy visitor attraction including in our retail space, admissions desk, selling of memberships and delivery of historical tours of our castle.
It’s important that Visitor Service Assistants (VSAs) ensure the property, and its assets, are safe and secure.
As a front-line ambassador for the National Trust for Scotland, our team promote the ambition of the Trust to provide Nature, Beauty & Heritage for everyone.
KEY RESPONSIBILITIES:

To always provide a consistently high standard of visitor care when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Working in our retail spaces to sell NTS products and merchandise, including processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the historic interiors
• Handling cash accurately and processing sales
• To actively drive-up selling opportunities on membership through strong knowledge and excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider team, as appropriate not limited to weddings, functions, events and assisting our food & beverage team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Excellent front of house persona – warm, welcoming, patient and understanding.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Not a line manager but expected to help maintain a safe and welcoming environment for everyone.
• Working alongside and supporting our excellent volunteer team

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Supervisor.
• Cash handling and operating an EPOS till.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a diverse team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise, including the ability to be proactive and to take the initiative.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation or a willingness to learn.

Desirable:
• Experience in EPOS style till operation.
• Excellent selling skills – adaptable to customer type and product.
• Previous front of house or guiding experience, especially in a historic building
• Foreign language skills
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills, especially in a commercial setting

Visitor Services Assistant

PURPOSE OF THE ROLE:
With its medieval roots as a royal stronghold, through centuries of development from a renaissance palace to Edwardian party pad, combined with its outstanding collection and it’s setting within the wider estate, the significance of Fyvie is profound. We are looking for enthusiastic, motivated and talented customer focused individual to join our team and continue that story.
Our Visitor Services Assistants are passionate about delivering 5 star experiences to our guests and can maximise opportunities to generate positive reviews and income for our charity. We are looking for team workers who are also able to use their own initiative, are driven to make a difference and work across the property. Your role works across different parts of our busy visitor attraction including in our retail space, admissions desk, selling of memberships and delivery of historical tours of our castle.
It’s important that Visitor Service Assistants (VSAs) ensure the property, and its assets, are safe and secure.
As a front-line ambassador for the National Trust for Scotland, our team promote the ambition of the Trust to provide Nature, Beauty & Heritage for everyone.
KEY RESPONSIBILITIES:

To always provide a consistently high standard of visitor care when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Working in our retail spaces to sell NTS products and merchandise, including processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the historic interiors
• Handling cash accurately and processing sales
• To actively drive-up selling opportunities on membership through strong knowledge and excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider team, as appropriate not limited to weddings, functions, events and assisting our food & beverage team
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Excellent front of house persona – warm, welcoming, patient and understanding.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

SCOPE OF JOB
People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities
• Not a line manager but expected to help maintain a safe and welcoming environment for everyone.
• Working alongside and supporting our excellent volunteer team

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Supervisor.
• Cash handling and operating an EPOS till.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
• Ability to work within a diverse team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day property needs.
• Demonstrable time management skills and the ability to prioritise, including the ability to be proactive and to take the initiative.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation or a willingness to learn.

Desirable:
• Experience in EPOS style till operation.
• Excellent selling skills – adaptable to customer type and product.
• Previous front of house or guiding experience, especially in a historic building
• Foreign language skills
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent inter-personal skills, especially in a commercial setting

Visitor Experience & Operations Assistant

The Dundreggan Rewilding Centre welcomes over 50,000 guests each year, including a mix of day visitors, corporate groups, education groups, special interest groups and overnight guests staying at the on-site accommodation. The role will be part of a small team responsible for delivering a programme of engaging paid visitor events and activities, as well as providing outstanding customer service via hospitality and retail support.

The overall purpose of the Visitor Experience & Operations Assistant role is to provide visitors with a high quality, memorable experience with the natural and cultural heritage of Dundreggan at its core.

Key Liaisons
The role will be managed by the Rewilding Centre Visitor Experience & Operations Supervisor and have strong relationships with other Rewilding Centre staff, particularly Visitor Engagement Coordinator, Operations Manager and hospitality team. They will work closely with the Trees for Life Marketing Officer to support retail operations. It will also be important to liaise with other Trees for Life charity staff, who can offer experience, knowledge and skills to provide visitors with more in-depth information about the charity, its fundraising and its wider conservation work.

Scope, Accountability and Resources
The scope of this role is to deliver products that generate income at the Rewilding Centre. The products are built around a natural environment that lends itself to outdoor activities and the facilities at the centre – forty bed accommodation, café, events and conference space. The majority of visitor experience delivery is practical, hands-on outdoors activity.

The role will be accountable for taking the products created for guests and assisting the Visitor Experience & Operations Supervisor in making many of them happen. The role will make preparations for all events and experiences, such as creating risk assessments, ordering supplies, and ensuring space is booked and set up for use, delivering the experiences to guests and contributing to post-event evaluation that ensures continuous improvement.

The Visitor Experience & Operations Assistant should focus on providing an experience that leaves a lasting impression on guests and leads to additional spending by the guest via accommodation, merchandise, charity donations and repeat business (i.e. upselling). The role will promote the Rewilding Centre business as a means to support the charitable work of Trees for Life.

Key responsibilities

Visitor Experience
● Delivering activities, events and programmes to our wide range of target audiences, from pre-event preparation to post-event assessment

● Leading outdoor tours and activities instruction, often working with school groups, university groups, families and tourist groups

● Serving as one of the on-site experts on nature and culture- based experiences, interpretation and information

● Providing feedback and ideas to support continuous improvement of all products, to ensure it is always current, appealing and distinctive in the market

● Using the ticketing/booking system and EPOS to facilitate guests bookings and sales

● Communicating with, and working alongside the Operations and Hospitality teams, to co-deliver guest experiences to the highest standard

● Providing customer service in person or via phone or email, to answer questions and provide assistance

● Following health and safety and safeguarding procedures, to ensure the safety of guests and staff at all times

● Support with creating and distributing promotional materials, such as event posters, leaflets etc. ensuring materials are kept up to date and visible to public

● This role may occasionally be required to act as Manager on Duty. Full training will be given.

● Retail duties, including:

o Assisting customers with questions, finding sizes, colours and options
o Maintaining inventory by taking stock counts and replenishing stock
o Keeping record of invoices and orders
o Helping with receipt of deliveries, pricing and display of merchandise

● Performing any other duties as required by the Visitor Experience & Operations Supervisor, or Operations Manager, in line with the level of responsibility for this post, including:
o Covering light duties, such as tills or washing up, during busy periods in the café
o Assisting with set-up and tear down of events space
o Contributing to light cleaning and upkeep of the Centre, ensuring it is presented at highest standard to all guests
● Any other duties in line with role and level of responsibility for this post.
Person Specification

The successful candidate for this role will have:

● Excellent customer service and customer relationship building skills.
● The ability to work as part of a team, as well as independently.
● Flexibility to adhere to working patterns as needed.

Skills

● Excellent communication skills – public speaking and instructing – with people of all ages and backgrounds, to provide immersive and informative experiences for guests
● Organised, detail-oriented, good listener
● Enthusiastic with an eagerness to learn new skills and information
● Able to work well in a fast-paced environment, and adapt to the needs of the customers
● Comfortable leading groups in the outdoors, in what can be remote and exposed rural environments

Knowledge & Experience

Essential

● Experience in a tourism, hospitality or events management, particularly in heritage or outdoor/environmental setting
● Knowledge of local or regional natural or cultural heritage, ecology and/or rewilding
● Support for promotion of Gaelic language and culture
● Proficiency in Google and Microsoft applications, basic IT skills
● Outdoor first aid training certification

Desirable

● Gaelic speaker
● Summer Mountain Leader or Hill and Moorland Leader qualifications
● Sales or sales support experience
● Familiarity or skills with booking engines and EPOS software and systems.
● Experience creating or adhering to risk assessments
● Degree in relevant environmental subject or discipline, or equivalent experience

Personal Attributes

● Must be committed to the ethos and values of Trees for Life
● Proactive approach to getting work done and taking initiative to pitch in where needed
● Reliable
● Positive attitude
● Commitment to continuous personal and professional development

Working conditions/ Special demands

● The role will require rota working along with weekends and bank holidays.
● Due to the location of the Centre, a full and valid driving licence is essential. Support in finding accommodation can be provided.
● This role will be subject to a PVG Disclosure Check due to working activities including, but not limited to, supervising and working with children and vulnerable adults. Criminal record checks will be completed in line with our Safeguarding, Equality and Ex offenders Policy.

Guest Experience Team Leader

OI PEASANTS. YES, YOU.

THE DUNGEON IS RECRUITING…

Fancy a starring role as a Guest Experience Team Leader here at Edinburgh Dungeon, orchestrating outrageous behaviour, questionable decisions and a truly inhospitable atmosphere? Excellent. You sound unwell enough already.

This is a hands-on, fast paced role where you will lead the daily operation of the Dungeon and act as Duty Manager, the onsite decision maker balancing guest satisfaction, safety and smooth operations. From opening the doors in the morning to seeing off the last guests at night, you will be visible, present and confidently in control.

What you will be doing

Leading the day-to-day operation of the Dungeon, keeping guest experience at the centre of every decision.
Running morning briefings and setting the tone, priorities and energy for the day ahead.
Acting as Duty Manager, taking charge during operational incidents and being the daily point of contact for first aid.
Maintaining a strong floor presence, identifying and resolving issues quickly before they impact guests.
Delivering outstanding guest service and interaction, striving to exceed key performance targets.
Handling guest complaints with empathy, clarity and a solution focused approach.
Ensuring safe working practices for yourself and the wider team, following all departmental safety protocols.
Coaching the team in effective sales techniques to drive revenue and meet financial targets.
Leading from the front, operating tills, greeting guests, managing queues, upselling, crowd control and coordinating large groups.
This is a full-time permanent role. Working any 5 days from 7 this will also include working a regular fair share of weekends, bank holidays and evenings as required.

Groundsperson

KEY PURPOSE

To ensure that the garden and related policies of Crarae Garden are managed and maintained as a nationally recognized gardens of historical and horticultural importance, contributing to the property’s’ overall conservation and development, and its enjoyment by visitors and supporters.

The role of ‘Gardener’ as a key member of the Crarae Gardening Team will be heavily involved in the care and maintenance of the gardens and wider designed landscapes.

CONTEXT

Crarae is one of the finest examples of an exotic Himalayan style woodland garden. Set beside the banks of Loch Fyne, this unique 40 hectare garden is planted around the glen of the steep sided Crarae burn. The garden was started by Grace, Lady Campbell in 1912 and includes a National Collection of southern beech as well as excellent examples of rhododendron, maples, mountain ash and eucalyptus.

Under the direction of the Head Gardener, with supervision from the Assistant Head Gardener, and as part of the property team, you will assist with the conservation, maintenance and development of the garden and designed landscape to ensure that Crarae Garden is presented to the highest standards to its visitors and guests.

As such, we are looking for a knowledgeable and passionate horticulturist to work with our enthusiastic team of staff and volunteers and to assist with the continued development of a wide range of horticultural aspects of the garden as well as increasing the overall importance of Crarae Garden as a visitor attraction.

KEY RESPONSIBILITIES

The Key Purposes of the job will be met by:
1. Undertaking practical maintenance of the garden (e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant propagation, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
2. Demonstrating: self-motivation, organisation, planning, prioritisation, good time management and attention to detail;
3. On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
4. Undertaking other reasonable duties as may, from time to time, be required to ensure the smooth running of the property;
5. Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.
6. Fostering positive relationships with local communities and organisations and promote the work of the Trust.

SCOPE OF JOB

People Management
 Not a line manager but will, on occasion, supervise volunteers and staff under instructions from the Property Management Team.
 Will work closely with other property colleagues, and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens in South and West)
 Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
 Not a budget-holder.

Tools/equipment
 Will be a user of driven vehicles such as ride-on mowers and tractors;
 Will be a frequent user of powered tools such as blowers, mowers, strimmers, hedge-cutters;
 Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

The above outlines the key skills the post-holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:

Essential

 Practical experience in general amenity gardening ideally in a garden open to the public.
 Demonstrable skills in plant husbandry, particularly trees, shrubs, herbaceous plants, turf culture and pruning.
 Sound demonstrable plant knowledge and identification skills.
 Sound knowledge of basic tool and machinery use and maintenance
 Some practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
 Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
 Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
 Eye for detail and finish, quality standard and best practice.
 Current driving licence valid for driving in the UK.

Desirable
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
 Skills in arboricultural techniques, basic chain-saw certificates – CS30 & CS31, or willingness to be trained in the basic use of chainsaws and to exercise that training.
 Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
 PA1 and PA6 spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.

Visitor Welcome Team Member

The Royal Botanic Garden Edinburgh (RBGE) is one of the world’s top four botanic gardens based on quality, breadth and depth of our science, plant collections, public engagement and education and we have an exciting opportunity for a Visitor Welcome Team member to join our team.

The primary focus of this role is to ensure that visitors receive a first-class welcome and have all the information they need to create a memorable visit. You will also have the responsibility of promoting and selling garden maps, guidebooks and daily garden walks and encouraging donations. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for ensuring the protection of the Living Collection, opening, closing and security of various garden buildings. You will be expected to carry out all duties in line with RBGE procedures and policies.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands of a busy attraction, have a can-do attitude, have excellent interpersonal skills, and have the ability to communicate with people at all levels. You will need to be flexible and adaptable to meet the needs of an ever-changing environment.

Role closes at 12pm midday.

Seasonal Visitor Welcome Team Member

The Royal Botanic Garden Edinburgh is one of the world’s top four botanic gardens based on quality, breadth and depth of our science, plant collections, public engagement and education and we have an exciting opportunity for a Visitor Welcome Team member to join our team.

The primary focus of this role is to ensure that visitors receive a first-class welcome and have all the information they need to create a memorable visit. You will also have the responsibility of promoting and selling Garden Maps, Guidebooks and Daily Garden Walks and encouraging donations. The team remit also includes working with the events and exhibitions team to provide access and information to various public exhibitions and events. You will also be responsible for ensuring the protection of the Living Collection, opening, closing and security of various Garden buildings. You will be expected to carry out all duties in line with RBGE procedures and policies.

Applicants should have previous experience working in a visitor or customer service environment. You will be proactive and take responsibility for your own workload, prioritising to meet conflicting demands of a busy attraction, have a can-do attitude, have excellent interpersonal skills, and have the ability to communicate with people at all levels. You will need to be flexible and adaptable to meet the needs of an ever-changing environment.

Role closes at 12pm midday.

Roving Steward – Dumfries & Galloway

Thank you for your interest in the post of Roving Steward with Historic Environment Scotland that will be based in Dumfries and Galloway. This will be a permanent, full-year position, working 35 hours April-September and 14 hours October-March each year. The likely start date for this role is April 2026.

As a Roving Steward you’ll require a love of travel and will enjoy the variety of work across different sites with different sized teams. You’ll regularly collaborate with site teams across the district to deliver daily site operations, as well as events and activities alongside internal and external partners.

You will provide cover at the district sites across Dumfries and Galloway, including sites such as Caerlaverock Castle, New Abbey Cornmill, Dundrennan Abbey, MacLellan’s Castle and Threave Castle.

Brand Home Guide

Brand Home Guide

Dalwhinnie Visitor Centre

Full-time, Fixed Term Summer Contract ending 31st October 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

Closing date: 24th February 2026

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.    

About the Distillery:

Dalwhinnie distillery stands in the Cairngorm National Park at the heart of the Scottish Highlands in the village of Dalwhinnie. From this remote but accessible location comes the liquid known as the gentle spirit

If you’ve got a real passion for our craft and our products, help us continue our story and create a future worth celebrating.

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.   

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.

Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided.  

You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience. 

There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area.  

You’ll help with the planning and implementation of special events throughout the year.  

  

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so!  

  We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance

Contributory pension scheme

Competitive annual bonus (dependent on performance)

Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE

To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure. Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will work independently on a variety of tasks to help achieve a high level of presentation throughout the property and its associated collection and will work as part of a wider team of employees and volunteers, helping to support the property where necessary.

KEY RESPONSIBILITIES

Collections Care

To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor of Collections Care in line with current NTS best practice standards.

In line with current NTS best practice, clean and care for the collection and historic interiors: e.g. furniture, books, artworks, glass, ceramics, metals, textiles etc.

To undertake general conservation housekeeping tasks to ensure standards of care are maintained within the property.

To undertake necessary cleaning of non-collection areas and associated buildings, meeting the standards agreed by line managers.

Assisting with a deep conservation clean of collections & property and setting up/putting property to bed pre/post season opening.

To assist with the organisation and supervision of the movement of objects under the direction of line mangers.

To be systematic and methodical in record-keeping, documentation, and any other administrative needs of the job in accordance with NTS policies.

To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Regional Conservator for Edinburgh & East.

Help to ensure the NTS Integrated Pest Management regime is in place and monitored.

Help to ensure Emergency Plans and related equipment is up to date.

To liaise, under the direction of the VSS-Collections Care, with any contractors working onsite to ensure the collections physical security and those working do not contravene Health and Safety legislation.

To be vigilant to the presence and condition of all historic interior surfaces, decorative elements and collection items in situ and to report accidental damage to the collections management team.

Ensure cleaning and packing materials are readily available, properly maintained and stored safely in accordance to NTS standards.

Support the Trust’s obligations to minimise our impact on the environment, through efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

Visitor Services Assistant

This is an exciting and varied role within the Visitor Services Team, primarily based at the Tenement House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and proactive individuals to join our team this season.

Working at all 3 sites will be required on a rota basis, primarily at Tenement House and Holmwood House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

You will contribute to the team property targets and work well within a team, by maintaining and exceeding your own targets.

Our ideal candidate will have a passion for customer service, is able to multitask and be flexible working across our different teams, has excellent presentation skills and it’s able to communicate the importance of Scottish heritage and its preservation. Catering, housekeeping, admissions, membership sales and retail are all part of a normal operating day in our cluster as part of a team.

Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas. A Visitor Services Assistant is crucial to visitors’ understanding of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for.

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