Visitor Services

Delivered engaging and informative distillery tours and whisky experiences for visitors while providing excellent customer service. Assisted with retail sales, cash handling, stock control, merchandising, and daily visitor centre operations. Supported event delivery, customer enquiries, housekeeping, and team coordination while promoting the Deanston Distillery brand with professionalism and enthusiasm.

Please email Info@deanstondistillery.com

JOB PURPOSE

To ensure the smooth and safe operations in Admissions, Catering and Events activities making the property the best possible place to visit and work and that site and its’ assets are safe and secure.
We are looking for talented and customer focused individuals to join our team and to help us make Geilston Garden a 5* Visitor Attraction and who have experience or a keen interest in Visitor Experience and Scotland’s’ Natural Heritage.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times when:

– welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.
– welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act
– welcoming international visitors and aiding with specific needs.
– welcoming large groups in an efficient and warm manner
– answering visitors’ queries about the site, education facilities and the local area.
– housekeeping duties
– assisting in the day-to-day running of a small catering offer
– providing information about the site, its history, contents, offers and merchandise.
– promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times –

– The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.
– Ensuring site is ready to open and welcome visitors by the set opening time.
– wearing correct uniform, name badges, or PPE as required.
– reporting all instances of damage and wear and tear issues promptly to your line manager.
– working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.
– to work towards and achieve weekly membership and visitor data targets.

Financial Responsibilities –

– To adhere to all financial procedures to include cash/card payment and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

– To actively upsell products, services and memberships to facilitate the visitors’ enjoyment.

Health and Safety –

– To ensure site meets with Health and Safety legislation in liaison with your department manager.

– To ensure that visitors vacate the site at close of business and that the site is secured at end of day.

– To use personal protective equipment as provided and directed by your line manager.

– This job will involve lone work so all applicants must be over 18.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Desirable
• Demonstrable experience in a customer-facing role, delivering impeccable customer care through excellent interpersonal skills.
• Demonstrable experience in a customer-facing role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions with experience and confidence undertaking till-work and cash handling/reconciliation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Flexible, helpful outlook to customers and colleagues

Contract Type: Casual
Grade: FC03
Salary: £25,604.23 – £26,786.83 per annum, pro-rata (£13.64 – £14.27 per hour) + unsocial allowance
Location: Kirkcaldy Galleries
Job Reference: ON000617

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. 

The Role
We have an exciting opportunity for a Casual Facilities Assistant to join our operations team. Providing direct support to Venue Warden staff and Venue Management, you will undertake duties relating to the operation of buildings and surrounding grounds, ensuring minimal disruption to the daily activities for users and providing direct customer engagement and support. The role is mainly based at Kirkcaldy Galleries but you may be required to undertake duties at other locations. 
There is no working pattern as the post being recruited for is casual and may involve weekend and evening work. 

You can view the full job spec on our current vacancies page on our website.

About You
We are looking for the successful candidate to be able to demonstrate working within organisational processes and procedures and can provide a high level of service and a positive, “can-do” attitude. Time management skills and a willingness to undertake regular training are a must. Due to the nature of the business, a knowledge of security and overall health and safety is important and you must be flexible and adaptable to support all business needs. A high level of customer care and service is always required. A level of IT skills is essential for this role, as is a good level of fitness due to the physically demanding nature of the job.

How to Apply
If you would like to find out more information about this role before applying, please contact Ali Brown, Assistant Venue Manager for an informal chat. Contact details are available on our current vacancies page on our website.

When you’re ready to apply, please download our application form and equal opportunities form which can be found on our current vacancies page and return them to the HR team.

The closing date for applications is Thursday 28 May at 12pm.
Interviews will take place on Friday 12 June 2026. 

OnFife is an equal opportunities employer.
We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

How you you’ll contribute to our mission

– The Visitor Operations Driver will undertake driving operations at Edinburgh Zoo, including the driving of the RZSS land train, accessibility vehicles and performing drivers’ maintenance checks, fuelling, and assisting with route planning.
– Provide a five-star visitor experience for all visitors to Edinburgh Zoo, providing relevant information in a warm and engaging manner.

Some of the things you’ll do

– Ensure all vehicles are maintained to the highest standard, with necessary checks carried out and that vehicles are presentable and operationally ready
– Operate ticketing systems, electronic hand-held devices, and processing contactless payments
– Provide a five-star visitor experience, ensuring visitors receive a personal and knowledgeable service on site
– Use sales training and your initiative to grow income through membership and other opportunities, ensuring every visitor has an opportunity to support our mission
– Assist with the induction of newly appointed drivers, acting as a mentor
– Ensuring compliance with RZSS policies, procedures and guidelines, together with all relevant regulatory and statutory requirements
– Engage with the RZSS appraisal system, demonstrating commitment to our values and your continuous personal development

What we’re looking for

– Full current driving licence
– Good standard of written and spoken English
– Ability to identify and solve problems for example, route changes / weather etc.
– Ability to keep accurate records for example, driving hours, mileage, fuel use and expenditure
– Able to adapt quickly to changing operational needs, including changing duties, routes, or locations as required

What you’ll get in return:

– Starting pro-rated salary of £12.72 – £12.99 per hour
– Flexible working week (will require some weekend working)
– Discount in both retail/catering

If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and PVG Check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

PURPOSE OF THE ROLE

Here at National Trust for Scotland’s INVEREWE GARDEN in the idyllic North West Scottish Highlands we are looking for energetic, cheerful, and talkative individuals to join our amazing welcome team this summer. No previous experience is needed; we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of these two stunning locations, helping our visitors have a fantastic experience and creating wonderful memories for our guests. Based in the Welcome Centre, Retail, Catering or House Hub, your role is to make a great day out truly exceptional for our guests. You’ll help us maximise all charity income opportunities through excellent customer service, product knowledge and taking pride in everything we do at Inverewe.

Accommodation is available at Inverewe. Poolewe is the nearest village and a great base for all sorts of outdoor pursuits and days off can be spent exploring this wonderful part of Scotland. We will also share our local knowledge of beaches, special hills and some amazing wild swimming spots!

KEY RESPONSIBILITIES

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• To welcome customers to the property by providing information on the site and facilities.
• Work with the Visitor Services Managers and property staff to deliver financial targets and other KPI’s.
• Handling cash accurately and processing sales.
• Working closely with the Visitor Services Manager and property staff to ensure perpetually high levels of accuracy are maintained for stock inventories.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• To help manage car park arrivals.
• Cash reconciliation duties including end of day and administration tasks.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Inverewe teams.
• To develop a working knowledge of the history of the site and being able to relate that to products.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

Brand Home Guide

Lagavulin Visitor Centre

Full-time, Fixed Term Summer Contract ending 31st October 2026

Salary: 26,678.31/annum (plus bonus, product allowance, private pension, sharepurchase scheme and many more)

About us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future.Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that bring our whisky brands to life through immersive tours, tastings and retail. They play a key role in engaging visitors from around the world and building lasting connections with our brands.

About the team

You’ll be part of a passionate and ambitious team at Lagavulin, delivering unforgettable experiences and sharing the story of Scotch whisky with visitors from across the globe.

About the role

As a Brand Home Guide, you will deliver engaging tours and exceptional customer service, creating memorable visitor experiences while bringing the Lagavulin story to life through tastings, storytelling and retail interaction.

Role Responsibilities

Deliver immersive tours and tastings to visitors from around the world

Provide outstanding customer service throughout the full visitor journey

Support ticket sales, guest engagement and experience delivery

Promote and sell products within the retail space

Assist with events and special experiences across the site

Act as a brand ambassador, sharing the story of Lagavulin and Diageo

This role offers the opportunity to develop your skills in hospitality, storytelling and brand experience while working in a truly unique and inspiring environment.

Experience / skills required

This could be the right opportunity for you if you have:

A passion for customer service and delivering great experiences

Experience in hospitality, tourism or retail environments (preferred)

Strong communication skills and confidence engaging with people

A collaborative mindset and ability to work as part of a team

Flexibility to work evenings, weekends and busy seasonal periods

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Salary of £26,678.31 per annum plus bonus

Product allowance

Contributory pension scheme

Share purchase scheme

Generous holiday allowance

Diversity statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this.

We embrace diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences, mindsets, and more.

Our ambition is to create the best performing, most trusted and respected consumer products companies in the world. Join us and help transform our business as we take our brands to new heights and build new ones as part of shaping the next generation of celebrations for consumers around the world.

Feel inspired? Then this may be the opportunity for you.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Recruitment Scam Warning

Protecting candidates is very important to us. All communications regarding your application will come from an email address ending in @diageo.com. In our recruitment process, we’ll never ask for money.