Visitor Services

Housekeeper

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Bowhill House is the magnificent Country home of the Duke of Buccleuch’s family. Our dedicated Housekeeping and Cleaning team ensure the highest standards of cleanliness, comfort and presentation are maintained for the Family, visitors and guests.

The role? As Housekeeper you will carry out a range of cleaning, laundry and housekeeping tasks, ensuring that the beauty and integrity of Bowhill House, and its contents, are maintained to a high standard. Working closely with the Chief Steward, you will ensure that appropriate methods and products are used to care for delicate furnishings and historical artifacts. In addition, you will provide support to the wider Bowhill House team and Buccleuch Family, as required. Hours will be 20 per week , 9am – 1pm, Monday to Friday.

The person? With a keen eye for detail, you will have a methodical approach to work and will be able to work both independently and as part of a team. Candidates should demonstrate strong communication and interpersonal skills, and with a flexible approach to work will be able to adapt to changing priorities. Cleaning experience is essential, ideally within a historic or heritage environment, or with an interest in art and history.

Why work for us? We offer excellent benefits including private health cover, six weeks’ holiday, gym and shopping discounts, cycle to work scheme and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.

The closing date for applications is 15 July 2026.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Visitor Services Assistant – Housekeeping

We are looking for an enthusiastic individual to join our team, helping to make our properties the best possible places to visit and work.

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining the excellent standards we set across our properties. Providing an efficient and reliable service based on the needs of each property and ensuring that all areas are cleaned and maintained to the highest standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Undertaking a wide variety of housekeeping duties in connection with the well-being and care of the holiday accommodation and visitor facilities at Drum, including:

Maintain stock-levels of housekeeping consumables and janitorial supplies.

Routinely clean and look after the holiday accommodation which will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

changing of bed linen and towels, providing clean laundry for each occupancy

disposal of general household waste

monitoring any loss or damage and reporting to the Visitor Services Manager

The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc.

Share in the common responsibility of working in a manner mindful of the Trust’s obligations to minimise impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, and considered use of transport.

In accordance with the property’s procedures, share in the common responsibility for the safe evacuation or management of colleagues and visitors in the event of a fire or security alert or alarm. This includes weekly fire alarm checks whilst cleaning and communicating with the Duty Manager to record.

Activities & Events Coordinator

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. At Bowhill House, one of our four unique heritage destinations and a hidden treasure in the Scottish Borders, visitors are spoiled for choice. They can enjoy a woodland walk, marvel at our beautiful gardens, explore the adventure playground, take a guided tour, and treat themselves to home baking and delicious lunches in the Old Kitchen Café or refreshments from The Horsebox.

The role? This is a varied, hands-on role supporting the planning and delivery of events, activities and educational visits at Bowhill House. You will help coordinate bookings, respond to enquiries, prepare spaces and materials, support event set-up and delivery, and play an active part in ensuring our visitors enjoy a warm, professional and memorable experience. Alongside administrative responsibilities, you will also be part of the duty management rota, supporting seasonal colleagues, working outdoors when required, and helping to keep visitor services running smoothly. We envisage this as a full-time role, but are open to applications from those who would prefer to work four days per week. Weekend working is essential during our busiest periods, with occasional evening cover required for events.

The person? We are looking for a confident, professional and well-organised individual who enjoys working with people and thrives in a busy visitor-facing environment. You will bring creativity, initiative and a positive, can-do approach, with the confidence to support practical tasks, coordinate activities and respond calmly and professionally to changing priorities. Strong communication skills, good IT ability and attention to detail will be important, along with a genuine enthusiasm for creating engaging experiences for visitors, schools and groups. Experience in visitor services would be a real advantage, and an educational background or experience developing and delivering activities for children or young people would also be beneficial.

Why work for us? This is a fantastic opportunity to work with a great team in the stunning surroundings of Bowhill House. We offer excellent benefits including private health cover, six weeks’ holiday, gym and shopping discounts, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the relevant job title for more detail on the role and how to apply. If you decide that this is the role for you, click on ‘Apply Now’ and remember to include a covering letter along with your CV.

The closing date for applications is 15 July 2026.

Please view our privacy policy at https://www.buccleuch.com/privacy-cookies/

Caretaker

What do we do? With 1,000 acres of history, walks, wellness, shopping, food and adventure, all in a beautiful setting just a few miles from Edinburgh, Dalkeith Country Park is enjoyed and valued by locals and visitors from afar. Whether in search of adventure, play, thrills, food, shopping or restoration, we have something for all.

The role? Caretakers work within the Park’s facilities team to help ensure that operations run smoothly. On a day-to-day basis, this will include general repairs and maintenance, setting up and clearing down event and meeting spaces, and maintaining high standards in toilets and public areas.

This is a full-time role, operating on a four-days-on, four-days-off shift pattern, from 7.30am to 6.30pm (averaging 35 hours per week). Occasional additional or night cover may be required.

The person? You will enjoy practical work and take pride in doing a job well. We are looking for candidates who have experience in a caretaking, facilities or maintenance role, or can demonstrate strong practical skills and the confidence to handle a range of repairs. A positive, friendly and helpful attitude is required to work in our visitor-facing environment, and a full UK driving licence is essential.

Why work for us? We offer excellent benefits, including private health cover, six weeks of holiday, gym and shopping discounts, a cycle to work scheme, and wellbeing-related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘Download information pack’ under the Caretaker job title for more details on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 9 July.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Visitor Services Assistant – Guide

JOB PURPOSE
To maximise visitor enjoyment through the presentation of an appropriate selection of verified facts and anecdotes relating to the property’s history/design/contents/function; uphold excellence in visitor care; promote the value of the work of the Trust including membership; and assist with the general health, safety, and security of the property. Please note that the job involves some physical activity in the form of periods of standing, walking and being stationed outside.

Flexibility will be required as to when hours are worked and regular weekend working will be expected.

SCOPE OF JOB

Customer Service
§ Regular interaction with members of the public of all ages and abilities, many from overseas and many National Trust for Scotland members.

Teamwork
§ Regular interaction with employee and volunteer colleagues to share daily tasks and support a smooth visitor operation.

Sales, stock and financial processes
§ Help achieve sales targets and membership recruitment targets.
§ Operate tills and share end of day cash reconciliation duties, as appointed by Visitor Services Supervisor or Visitor Service Manager.

Tools/equipment and cleaning chemicals
§ Expected to become familiar with and comply with the property’s Health and Safety policies.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

 
REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:
 No formal educational qualifications required – full training will be given.
§ Demonstrable working experience dealing with a wide range of people – preferably in a public situation.
§ Demonstrable experience in guiding or presentation skills.
§ Ability to think and act quickly when confronted with emergencies.
§ Personal commitment to high standards of customer care
§ Excellent verbal communication skill.
§ Excellent interpersonal skills, with proven experience of dealing effectively with a diverse range of people.
§ An understanding and commitment to the aims and objectives of the National Trust for Scotland.
§ Enthusiasm for Scottish heritage.
§ Able to demonstrate a flexible approach to work.
§ Demonstrable experience of working equally well on own initiative and within a team environment.
§ Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
§ Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
§ Ability to adjust pace to match customer flow without compromising quality of service.
§ Excellent front of house persona – warm, welcoming, patient and understanding.
§ Excellent selling skills.
§ Genuine belief in the value of good customer service.
§ Ability to be proactive and to take the initiative.

Desirable:
§ Demonstrable experience in sales with experience of EPOS systems and cash handling/reconciliation.

The Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

Visitor Services Assistant – Collections Care

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general presentation cleaning at the Palace at all times. To support collections care aspects of building works, decants and conservation contractors whilst on site. Generally working 5 days out of 7, with flexibility to compress hours when needed to support building works. Hours to include weekend working during the open season. Working with and supporting other VSA for collections care on site. Ability to be flexible to cover VSA collections care colleagues’ absences and annual leave.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care – Fife
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all historic public areas are kept clean and tidy at all times.
 Work as part of a team ensuring collections care provision across all Fife properties when needed.
 Work as part of a team to ensure collections care provision during building works in liaison with your line manager.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Ensure collections care cleaning and conservation materials and equipment are available, properly maintained and stored.

 
To provide a consistently high standard of visitor care at all times
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
To maintain excellent standards of presentation at all times
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with internal and external stakeholders, the Regional Team, other property departments; Retail, Gardening, and site repair employees/contractors.
Visitor Services/Events/ (where applicable)
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife Properties as needed.
 Promoting conservation and our collections care work to our supporters through conservation in action and engagement activities at Falkland Palace.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager.
Health and Safety
 To ensure site meets with Health and Safety legislation and policy as directed by your line manager.
 To use personal protection equipment as provided and directed by your line manager.

Visitor Services Assistant – Collections Care

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general presentation cleaning at the Palace at all times. Working 5 days out of 7, which will include weekend working during the open season. Working with and supporting other VSA for collections care on site during the open season. Ability to be flexible to cover VSA collections care colleagues’ absence and annual leave.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care – Fife
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all historic public areas are kept clean and tidy at all times.
 Work as part of a team ensuring collections care provision across all Fife properties.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Ensure collections care cleaning and conservation materials and equipment are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
To maintain excellent standards of presentation at all times
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with internal and external stakeholders, the Regional Team, other property departments; Retail, Gardening, and site repair employees/contractors.

Visitor Services/Events/ (where applicable)
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife Properties as needed.
 Promoting conservation and our collections care work to our supporters through conservation in action and engagement activities across the Fife cluster when needed.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager.

Health and Safety
 To ensure site meets with Health and Safety legislation and policy as directed by your line manager.
 To use personal protection equipment as provided and directed by your line manager

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will work independently on a variety of tasks to help achieve a high level of presentation throughout the property and its associated collection and will work as part of a wider team of employees and volunteers helping to support the property where necessary.

KEY RESPONSIBILITIES

Collections Care
 To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care in line with current NTS best practice.
 Care for the collection of furniture, ceramics, metals, textiles, other objects and historic interiors on site.
 To undertake general conservation housekeeping tasks to ensure standards of care are maintained within the property.
 Assisting with a deep conservation-clean of collections & property and setting up/putting property to bed pre/post season opening.
 Assisting with continued documentation of the collection to ensure collections records are maintained and up to date in line with NTS collections management procedures.
 To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Regional Conservator for Edinburgh & East.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date.
 Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
 Ensure collections care cleaning and conservation materials are available, properly maintained and stored in accordance to NTS standards.
 Support the Trust’s obligations to minimise impact on the environment, through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Gardener and Grounds Person

We are seeking a motivated and professional Gardener and Grounds Person to join our friendly gardens team. The role involves taking care of the grounds maintenance for the Caravan park and Blair Castle Gardens. This is an exciting opportunity to work in a renowned and historic environment where you will be working alongside guests and visitors.

Main responsibilities and duties:

The chief share of the role is mowing and strimming.
You will be operating commercial size ride on and pedestrian mowers. Use of garden machinery as necessary including pedestrian mowers, strimmer’s, hedge cutters, tractor and trailers, and other plant machinery.
Further assistance to the garden team will involve maintaining beds and borders in the surrounding gardens and other occasional landscaping tasks.
Upholding professional standards within a public environment to ensure the grounds are kept to a high quality.

Experience required:

Essential:

Operating powers tools including but not limited to mowers and strimmer’s in a professional environment.
Minimum one year’s trade experience.
Clean UK driving licence.

Desirable:

Knowledge of machine maintenance, both 2 and 4 stroke machinery.
First aid training.
Spraying tickets – ideally PA1 & PA6.
Hedge Cutting experience.
Chainsaw experience.

Employee benefits

Attractive, competitive salary, supported by an excellent company pension scheme. Other benefits include free tickets to: Atholl Gathering and Highland Games and Blair Castle and Gardens. Discounts off: The Larder, Castle Gift Shop, Restaurant, fishing and more. Join in on great social and wellbeing initiates including, a staff book club, summer BBQ, fireworks BBQ and quiz nights.
If this sounds like the role for you, apply now and seize this incredible opportunity to join our team.

Application process:

Please email enquiries or your CV to Teal at teals@atholl-estates.co.uk

Visitor Services Assistant

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Helping conservation clean to strict rules and procedures.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team.
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Ghillie

JOB PURPOSE

To assist the sporting team in managing and enhancing the game management activities on Mar lodge Estate In accordance with the Deer Management Plan. Principally this will involve the use of ATV vehicles for extraction of deer carcasses, associated larder work, and general estate maintenance duties as required.

This position plays a vital role in the practical implementation and successful delivery of the written management plans. The location of the estate in such an area of environmental significance as well as high levels of public usage means that the role is often employed in practical ways to inform and educate both staff and members of the public thus reducing the risk of potential conflict between our three core principles which are, Conservation – Access – Field Sports.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Helping to Deliver the MLE management plan and DMP, under the training, supervision and direction of a Stalker.
• Working at all times to a level of service delivery equivalent to, or above, published codes of conduct and best practice relating to areas of work undertaken as part of the duties of a Ghillie.
• Care and use of estate vehicles and machinery required to undertake the necessary duties of a Ghillie, such as ATV’s, 4WD’s, Tractors, including the maintenance and operator checks necessary for all vehicles and machinery used, as per training and manufacturers guidelines.
• To implement fully the National Trust for Scotland’s Health and safety policy.
• To extend the understanding of visitors to the estate of game management and field sports and the harmonious benefits to be experienced for both sports and conservation.
• General estate duties as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

 A full driving license

Desirable

 A trailer driving license
 Shotgun and/or FAC certificate
 DMQ1
 Argo/skid steer ATV certificate
 Previous experience of the same or similar role.
 First aid certificate.
 A game keeping/stalking, college qualification.

Experience

Essential

 The ability to work in the challenging environment of the highlands, undertaking arduous and challenging work, mostly in remote locations.
 A sound and practical knowledge of health and safety processes and procedures and the ability to work effectively within these processes.
 A commitment to undertaking field sports and nature conservation to the highest standards.
 A methodical approach to undertaking tasks.
 The tenacity to undertake lone working in remote areas as required by the role.
 The ability to conduct or the willingness to learn estate maintenance skills like, but not limited to, grass cutting, grass strimming and firewood processing.

Desirable

 Experience of ATV’s on and off tracks/roads
 Experience of 4WD’s on and off tracks/roads
 Basic larder butchery or the willingness to learn.
 Knowledge of all forms of deer extraction.

Library Assistant

Job Title: Library Assistant 
Contract Type: Temp (March 2027)
Grade: FC04 
Salary: £26,786 – £29,170 (pro rata) 
Hours: 25.5h per week  
Location: Benarty Library 
Job Reference: ON000623 

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild.  We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.  

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.  

The Role 

We have an exciting opportunity for a Library Assistant to join our team. This post is at Benarty Library. Benarty is a single staffed branch located within Benarty Centre, and is part of the Cowdenbeath Cluster. This is a temporary post working 25.5 hours per week on Mondays and Tuesdays 9.30am – 5.00pm, Thursday 10.30am – 6pm and Friday 9.30am – 2.00pm.  

You’ll provide a friendly, efficient and effective first point of contact for OnFife customers and visitors within the library. This includes providing advice, information, logging requests for services and taking payments. You’ll help with the delivery of OnFife services and contribute to the ongoing development of OnFife.  

You can view the full job spec here. 

About You 

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your working days from time to time. 

How to Apply 

If you would like to find out more information about this role before applying, please contact Shirley Ballingall, Assistant Area Manager for an informal chat. Please email Shirley at shirley.ballingall@onfife.com to arrange this.    

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com 

The closing date for applications is 12 noon on 2nd July.  

OnFife is an equal opportunities employer. 

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant. 

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