Visitor Services

Visitor Services Assistant – Collections Care

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general presentation cleaning at the Palace at all times. To support collections care aspects of building works, decants and conservation contractors whilst on site. Generally working 5 days out of 7, with flexibility to compress hours when needed to support building works. Hours to include weekend working during the open season. Working with and supporting other VSA for collections care on site. Ability to be flexible to cover VSA collections care colleagues’ absences and annual leave.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care – Fife
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all historic public areas are kept clean and tidy at all times.
 Work as part of a team ensuring collections care provision across all Fife properties when needed.
 Work as part of a team to ensure collections care provision during building works in liaison with your line manager.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Ensure collections care cleaning and conservation materials and equipment are available, properly maintained and stored.

 
To provide a consistently high standard of visitor care at all times
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
To maintain excellent standards of presentation at all times
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with internal and external stakeholders, the Regional Team, other property departments; Retail, Gardening, and site repair employees/contractors.
Visitor Services/Events/ (where applicable)
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife Properties as needed.
 Promoting conservation and our collections care work to our supporters through conservation in action and engagement activities at Falkland Palace.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager.
Health and Safety
 To ensure site meets with Health and Safety legislation and policy as directed by your line manager.
 To use personal protection equipment as provided and directed by your line manager.

Visitor Services Assistant – Collections Care

JOB PURPOSE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimizing opportunities to generate income and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general presentation cleaning at the Palace at all times. Working 5 days out of 7, which will include weekend working during the open season. Working with and supporting other VSA for collections care on site during the open season. Ability to be flexible to cover VSA collections care colleagues’ absence and annual leave.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care – Fife
 In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, ceramics, metals, textiles, other objects and historic interiors.
 Ensure all historic public areas are kept clean and tidy at all times.
 Work as part of a team ensuring collections care provision across all Fife properties.
 Keep up to date and accurate conservation records in liaison with your line manager.
 Ensure collections care cleaning and conservation materials and equipment are available, properly maintained and stored.

To provide a consistently high standard of visitor care at all times
 Deliver excellent customer care (internal and external) to foster a friendly and inviting atmosphere for visitors, staff and volunteers.
 Support the Trust’s obligations to minimize impact on the environment, through e.g. efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.
To maintain excellent standards of presentation at all times
 Wearing correct uniform, name badges, or PPE as required.
 Reporting all instances of damage and wear and tear issues promptly to your line manager.
 Working in harmony with internal and external stakeholders, the Regional Team, other property departments; Retail, Gardening, and site repair employees/contractors.

Visitor Services/Events/ (where applicable)
 To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
 To work flexibly across all Fife Properties as needed.
 Promoting conservation and our collections care work to our supporters through conservation in action and engagement activities across the Fife cluster when needed.
 To assist with the set-up, stewarding and break-down of events in relation to collections across all Fife properties in liaison with your line manager.

Health and Safety
 To ensure site meets with Health and Safety legislation and policy as directed by your line manager.
 To use personal protection equipment as provided and directed by your line manager

Gallery Visitor Assistant & Casual Visitor Assistant

We are currently recruiting for:

Post 1: Gallery Visitor Assistant
Hours: 7.5h per week (excluding gallery closure)
Wednesday: 10:45-14:30 (3.75h)
Sunday: 10:45-14:30 (3.75h)
Salary: £4,388.06 annual salary (£13.45 per hour, annualised)

Post 2: Casual Visitor Assistant
Hours: As and when required (regular evening and weekend work included)
Salary: £13.45 per hour

Role Overview

Working across our Box Office, Galleries, Cinema, and Shop the role of our Visitor Assistants is to ensure, through providing exceptional standards of visitor experience, that all visitors are welcomed warmly, encouraged to learn about and engage with our diverse programme of activity and have a safe and enjoyable visit to DCA.

Visitor Assistants will offer our visitors a variety of services and information to enhance their visit and process sales of cinema tickets, courses, events, memberships, and items in our shop.

Download the full job descriptions, application form and guidance notes at https://www.dca.org.uk/work-at-dca/gallery-visitor-assistant-and-casual-visitor-assistant/

To Apply

On your email and application, indicate which post, or if both, you are applying for.

Please send the following to dca.recruitment@dca.org.uk:

– Covering letter or video/voice file demonstrating how your skills and experience match the job description (max 800 words or 3 mins for a video file).
– CV (written or video/voice file)
– Application form (download on DCA website)
– Which post, or if both, you are applying for

Deadline for completed applications is 12 noon, Fri 26 June 2026.

Admissions Manager

About us

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.

Edinburgh Zoo and Highland Wildlife Park are our gateways to the natural world through which people can experience nature.

How you you’ll contribute to our mission

Manage the admissions team at Edinburgh Zoo, deliver a safe, inclusive and exceptional five-star visitor experience.

Maximise revenue through ticket sales, admissions donations, Gift Aid, membership and other sales opportunities, achieving agreed targets.

Some of the things you’ll do:

Manage the admissions team, receiving approximately 600k visitors annually
Line management of the admissions team leaders and indirect management of Visitor Assistants
Meet agreed targets for admission donations, Gift Aid, membership and other opportunities
Proactively develop admissions procedures, maximising the use of ePos systems and functionality to drive efficiency and income
Management of additional on-site ticketed opportunities
Collaborate closely with teams across RZSS to ensure smooth and efficient daily operations
Engage proactively with visitors to gather real-time feedback and contribute to continuous improvement initiatives
Support the delivery of a five-star customer service culture and visitor experience, ensuring visitors receive a personal, knowledgeable, and positive level of service on a daily basis
What we’re looking for:

Degree-level education or equivalent professional experience
Strong understanding of the visitor attraction sector
Strong understanding of ePOS and ticketing systems
Understanding of health and safety, diversity, inclusion and compliance (training can be provided)
Budgeting and financial analysis
Stakeholder engagement and relationship building
Customer engagement and empathetic communication
Management in a customer-facing or visitor attraction environment
Duty management (ideally within a visitor attraction)
What you’ll get in return:

Starting pro-rated salary of £34,526 to £35,389 (offer based on experience) with future salary progression up to £38,483 per annum
37.5hr working week (may require some weekend working)
34 days annual leave
Discount in both retail/catering
Access to a healthcare plan
Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice
Employer contributory pension scheme
You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoo’s across the UK.
Please see the role profile for further information on what the role involves and essential/desirable criteria.

If this role excites you and aligns with your career aspirations, click APPLY now.

This role is subject to standard pre-employment checks, including the candidate’s right to work in the UK and Basic Disclosure check.

Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found.

Interested candidates are therefore encouraged to submit applications, as soon as possible.

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.

Visitor Services Assistant – Collections Care

PURPOSE OF THE ROLE
To help maximize our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure.

Specifically, to provide an efficient, reliable service and high standards in collections care and general cleaning at the property. The post holder will work independently on a variety of tasks to help achieve a high level of presentation throughout the property and its associated collection and will work as part of a wider team of employees and volunteers helping to support the property where necessary.

KEY RESPONSIBILITIES

Collections Care
 To carry out a wide range of collections care duties as directed by the Visitor Services Supervisor Collections Care in line with current NTS best practice.
 Care for the collection of furniture, ceramics, metals, textiles, other objects and historic interiors on site.
 To undertake general conservation housekeeping tasks to ensure standards of care are maintained within the property.
 Assisting with a deep conservation-clean of collections & property and setting up/putting property to bed pre/post season opening.
 Assisting with continued documentation of the collection to ensure collections records are maintained and up to date in line with NTS collections management procedures.
 To help identify those items at risk or requiring specialist attention/remedial conservation and bringing to the attention of the Regional Conservator for Edinburgh & East.
 Help to ensure the NTS Integrated Pest Management regime is in place and monitored.
 Help to ensure Emergency Plans and related equipment is up to date.
 Work with conservation volunteers and take an active role in staff and volunteer training in liaison with your line manager.
 Ensure collections care cleaning and conservation materials are available, properly maintained and stored in accordance to NTS standards.
 Support the Trust’s obligations to minimise impact on the environment, through efficient use of water/heat/light, recycling and the disposal of waste, considered use of transport.

Gardener and Grounds Person

We are seeking a motivated and professional Gardener and Grounds Person to join our friendly gardens team. The role involves taking care of the grounds maintenance for the Caravan park and Blair Castle Gardens. This is an exciting opportunity to work in a renowned and historic environment where you will be working alongside guests and visitors.

Main responsibilities and duties:

The chief share of the role is mowing and strimming.
You will be operating commercial size ride on and pedestrian mowers. Use of garden machinery as necessary including pedestrian mowers, strimmer’s, hedge cutters, tractor and trailers, and other plant machinery.
Further assistance to the garden team will involve maintaining beds and borders in the surrounding gardens and other occasional landscaping tasks.
Upholding professional standards within a public environment to ensure the grounds are kept to a high quality.

Experience required:

Essential:

Operating powers tools including but not limited to mowers and strimmer’s in a professional environment.
Minimum one year’s trade experience.
Clean UK driving licence.

Desirable:

Knowledge of machine maintenance, both 2 and 4 stroke machinery.
First aid training.
Spraying tickets – ideally PA1 & PA6.
Hedge Cutting experience.
Chainsaw experience.

Employee benefits

Attractive, competitive salary, supported by an excellent company pension scheme. Other benefits include free tickets to: Atholl Gathering and Highland Games and Blair Castle and Gardens. Discounts off: The Larder, Castle Gift Shop, Restaurant, fishing and more. Join in on great social and wellbeing initiates including, a staff book club, summer BBQ, fireworks BBQ and quiz nights.
If this sounds like the role for you, apply now and seize this incredible opportunity to join our team.

Application process:

Please email enquiries or your CV to Teal at teals@atholl-estates.co.uk

Retail Assistant

Your role of Retail Assistant will be a part year permanent position. The likely start date for this role is in July 2026.

Are you looking for a job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Stirling Castle.

This is an exciting opportunity to work for the lead body responsible for the historic environment in Scotland. You will be actively involved in work which supports providing the best experience for our visitors.

We are looking for someone who enjoys interacting with diverse groups of people, who has a passion for customer service and who would thrive in a fast paced and constantly changing workplace.

Stirling Castle staff pride themselves on delivering a first – class visitor service. We have welcomed over 600,000 visitors from April 2025– March 2026, visitors from many countries around the world who are all looking for a unique experience, with the anticipation that we will welcome even more visitors in 2026/27 and beyond and the retail team play a huge role in the visitor experience, with the selling of retail products to the benefit of the customer, a core part of visitor engagement.

Visitor Services Assistant

PURPOSE OF THE ROLE:

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team.
Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.
This role is about creating a 5 star visitor experience and providing outstanding customer service.

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

• Welcoming visitors and promoting the value of Trust membership
• Assisting visitors in selecting and purchasing the most appropriate ticket option
• Processing retail deliveries, ensuring that stock is displayed and that the stock is kept tidy
• Guiding visitors throughout the property and providing information on its history, its furnishings and inhabitants.
• Stewarding rooms during high season, providing information on the history of the room
• To provide excellent customer service
• Helping conservation clean to strict rules and procedures.
• Handling cash accurately and processing sales
• To actively drive up selling opportunities on membership through strong knowledge and an excellent customer service.
• Be able to take responsibility for your own development and learning.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary supporting the wider team.
• To provide consistently excellent customer service when dealing with high volumes of customers and busy periods, including coach visits. Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
• Checking on how visitors are enjoying their experience of catering and enquiring whether all their needs are met.
• Consistently presenting high quality plating of food.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

Seasonal Exhibition Assistant

21 August – 27 September 2026

What we do? The Buccleuch Living Heritage Trust is a charity which oversees and cares for the Buccleuch family homes and their contents. With education at its heart, it is responsible for the world-renowned Buccleuch Art Collection and a number of historic properties, including Dalkeith Palace, nestled in a beautiful setting at the heart of Dalkeith Country Park, just a few miles from Edinburgh. The Palace, an A-listed building of national significance and regarded as one of the grandest early classical houses in Scotland, hosts exhibitions, tours and events throughout the year.

The role? PhotoDalkeith will soon return to Dalkeith Palace for its third year, presenting in partnership with the Royal Scottish Academy to mark its bicentenary. In this varied role, you will provide front-of-house support at one of Scotland’s most exciting photography festivals, welcoming and engaging with visitors, checking tickets, and invigilating exhibition spaces. You’ll also provide support in our pop-up retail shop and help serve refreshments during events. This is a seasonal role from 21 August to 27 September, working Friday to Sunday, 10am to 4pm, with occasional evening event cover.

The person? Friendly and reliable with a flexible approach to work, you will be a team player who enjoys turning your hand to a wide range of tasks. Candidates should ideally have previous front-of-house experience, but it’s more important that you are enthusiastic, great with people and have an eye for where assistance is needed. An interest in history, art, or photography is a bonus.

How to apply? If you’d like to gain heritage and exhibition experience in a supportive environment, then we’d love to hear from you! Please email your CV and a short covering letter to recruitment@buccleuch.com. The closing date for applications is 29 June.

Please view our privacy policy at https://blht.org/privacy/. The Buccleuch Living Heritage Trust is a registered charity incorporated in Scotland with company no. SC377083 and charity registration no.SC377083.

Ghillie

JOB PURPOSE

To assist the sporting team in managing and enhancing the game management activities on Mar lodge Estate In accordance with the Deer Management Plan. Principally this will involve the use of ATV vehicles for extraction of deer carcasses, associated larder work, and general estate maintenance duties as required.

This position plays a vital role in the practical implementation and successful delivery of the written management plans. The location of the estate in such an area of environmental significance as well as high levels of public usage means that the role is often employed in practical ways to inform and educate both staff and members of the public thus reducing the risk of potential conflict between our three core principles which are, Conservation – Access – Field Sports.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Helping to Deliver the MLE management plan and DMP, under the training, supervision and direction of a Stalker.
• Working at all times to a level of service delivery equivalent to, or above, published codes of conduct and best practice relating to areas of work undertaken as part of the duties of a Ghillie.
• Care and use of estate vehicles and machinery required to undertake the necessary duties of a Ghillie, such as ATV’s, 4WD’s, Tractors, including the maintenance and operator checks necessary for all vehicles and machinery used, as per training and manufacturers guidelines.
• To implement fully the National Trust for Scotland’s Health and safety policy.
• To extend the understanding of visitors to the estate of game management and field sports and the harmonious benefits to be experienced for both sports and conservation.
• General estate duties as required.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

 A full driving license

Desirable

 A trailer driving license
 Shotgun and/or FAC certificate
 DMQ1
 Argo/skid steer ATV certificate
 Previous experience of the same or similar role.
 First aid certificate.
 A game keeping/stalking, college qualification.

Experience

Essential

 The ability to work in the challenging environment of the highlands, undertaking arduous and challenging work, mostly in remote locations.
 A sound and practical knowledge of health and safety processes and procedures and the ability to work effectively within these processes.
 A commitment to undertaking field sports and nature conservation to the highest standards.
 A methodical approach to undertaking tasks.
 The tenacity to undertake lone working in remote areas as required by the role.
 The ability to conduct or the willingness to learn estate maintenance skills like, but not limited to, grass cutting, grass strimming and firewood processing.

Desirable

 Experience of ATV’s on and off tracks/roads
 Experience of 4WD’s on and off tracks/roads
 Basic larder butchery or the willingness to learn.
 Knowledge of all forms of deer extraction.

Assistant Custodian

Dunnottar Castle is recruiting for an Assistant Custodian on a full time and permanent basis.

This is an exciting opportunity to be at the forefront of visitor services at one of Scotland’s most iconic visitor attractions, the succesful candidate will be responsible for ensuring every visitor receives world class service.

For more information or to apply please forward your CV and cover letter to joseph.sellors@dunechtestates.co.uk.

Visitor Services Assistant – Welcome

JOB PURPOSE
Here at National Trust for Scotland’s beautiful Brodie Castle we are looking for energetic, friendly, and confident individuals to join our amazing welcome team this season. No previous experience is needed, we would just love to hear from people who can interact and chat with our guests and make them feel welcomed and valued from the minute they arrive until we wish them farewell. This role is vital in providing an amazing welcome in all areas of the offer here at Brodie Castle, helping our visitors have a fantastic experience, and create wonderful memories.

This summer we are launching Playful Summer which will run throughout July and August adding traditional fun to the summer holidays! The Playful Garden will host a series of interactive play zones called Playful Summer, suitable for all ages.

Visitors can explore five themed zones:
• Sport Zone – Run, jump, and play classic sports games.
• Nature Zone – Discover, build, and get hands-on with all things outdoors.
• Imagination Zone – Themed around Brodie’s Playful Garden.
• Beach Zone – Sand and seaside vibes.
• Chill Out Zone – Wind down outside.

Based in the Playful Garden your role will be to reset areas and equipment ready for our excitable guests and then clear away at the end of a busy day of fun. Throughout the day you will be selling ice cream within the Playful Garden and help make a great day out truly exceptional for our visitors.

Providing excellent customer service and taking a pride in everything we do, as well as inviting visitors to support our work through membership.

This role is based outdoors.

KEY RESPONSIBILITIES

• Provide excellent customer service to all who choose to visit.
• Resetting play equipment and tidying away at end of day.
• Selling Ice Cream, cash handling.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Welcome customers to the property by providing information on the site and facilities.
• Handling cash accurately and processing sales.
• Working with the Visitor Services Manager and property staff to ensure high standards of display, preparation, serving and merchandising at all times.
• Cash reconciliation duties including end of day and administration tasks.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• Work across departments when necessary, supporting the wider Brodie Castle teams.
• Provide consistently excellent customer service when dealing with high volumes of customers.
• Assisting in the general ongoing operational cleaning of all areas as necessary.
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
• Play your part in ensuring that the presentation of all areas is of the highest standards including wearing of uniform.

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will have regular (daily) interaction with members of the public of all ages and abilities.

Finance Management
• Share till reconciliation duties, as appointed by Visitor Services Manager.

Tools/equipment and cleaning chemicals
• Will be an occasional user of cleaning chemicals.
• Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

REQUIRED SKILLS, EXPERIENCE & KNOWLEDGE

Essential:

• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Genuine belief in the value of good customer service.
• Good interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.

Desirable:
• Interest in the work of the NTS.

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