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Visitor Services

Gardener

JOB PURPOSE
This job exists to ensure that the garden, grounds and policies across the Property are managed and maintained as an internationally recognised garden of outstanding horticultural importance, contributing to the property’s overall conservation and development, and its enjoyment by visitors and supporters.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
 Undertake skilled practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors
 Contribute to the management, conservation, and development of the garden and estate through plant propagation, cultivation, production of seed, sustainable growing practices and the inputting of appropriate plant records on IRIS database and labelling to ensure
 Design and implement planting enhancements, including borders and seasonal displays, contributing to structural planting and year-round interest
 Manage specialist Plant collections, including roses and fruit trees, through appropriate pruning, training, feeding and monitoring of plant health
 Monitor tree health and conduct tree inspection and arboricultural tasks in line with certification and safety procedures
 Operate and maintain horticultural machinery including tractors, ride-on mowers, strimmers and chainsaws in accordance with Trust Health & Safety procedures, completing relevant records where required
 Support growing systems and environmentally responsible pest, disease and weed management practices
 Contribute to operational work planning by identifying priorities, proposing improvements and working independently when required
 Supervise and support volunteers, providing instruction and ensuring safe and effective task delivery
 Demonstrate ability to work individually or as part of a team across a wide range of activities across the garden & estate
 Assist with interpretation and visitor engagement activities, including guided tours and workshops, promoting understanding of the garden and the work of the Trust
 Ensure compliance with Trust Health, Safety and Environmental policies and procedures, including timely completion of HAVS, spraying records and attendance of annual health monitoring
 Foster positive relationships with visitors, local communities and other organisations and promote the work of the Trust when & where appropriate
 Undertake such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operation Manager / Property Management team
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
 HNC in Horticulture supported by knowledge and or 5 years practical work experience OR RHS Level 2 in the Principles of Horticulture
 Tractor driving licence
 Chainsaw maintenance and felling (up to 380mm) certificate
 PA1 and PA6 spraying certificates
 Basic tree inspection certificate
 PASMA Tower Platforms certificate
 Emergency First Aid at Work + F certificate
 Driving licence valid for driving in the UK
Experience
Essential
 Demonstrable experience in amenity and heritage gardening in a garden open to the public
 Strong practical plantsmanship including pruning, propagation, cultivation and plant identification
 Demonstrable skills in food production and growing
 Experience using and maintaining horticultural machinery safely
 Sound working knowledge of Health and Safety procedures
 Ability to work independently and prioritise tasks
 Good interpersonal and communication skills
 Experience supervising volunteers
 Experience contributing to garden development plans or planting schemes
 Experience in delivering informal interpretation and workshops
 Experience of tree inspection or arboricultural practices
 A high eye for detail and finish, quality standard and best practice
 Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms
 An understanding and commitment to the aims and objectives of the National Trust for Scotland
DIMENSIONS AND SCOPE OF JOB
People Management
 Not a line manager
 On occasion supervises volunteers
 Works collaboratively with the Head Gardener and garden team
 Regular daily interaction with visitors and property colleagues
Finance Management
 Not a budget-holder
 Expected to use resource efficiently and contribute to cost-effective garden management

Tools / equipment / systems
 Regular use of tractors, strimmers, hedge-cutters, chainsaws
 Regular user of horticultural hand tools
 Occasional user of IT systems for records, training and administrative tasks

Heritage Outreach and Education Officer

The successful candidate will be responsible for the development and delivery of our outreach and education activity associated with the Museum of Scottish Fire Heritage (MoSFH). Working autonomously, the post holder is responsible for developing and delivering educational workshops, community engagement activities and family sessions to align with the SFRS Heritage collection, the Curriculum for Excellence and the MoSFH exhibits or topical themes where appropriate.

The post holder has responsibility for the management of a team of education and outreach volunteers; integral to their workstream. This will include all relevant aspects of managing the volunteer team, including; recruitment, training, health and safety, supervision, and planning and scheduling volunteer work rotas.

The post holder has responsibility for the development and delivery of a learning program integral to the aims of the museum and our wider outreach objectives as part of the Early Intervention Team within the Prevention Function of SFRS. This will include all relevant aspects of undertaking research, delivering events and activities, liaising with external and internal partners, taking into consideration relevant health and safety aspects, and planning and scheduling volunteer involvement alongside the Visitor Experience Team Leader.

Partnership working is a key part of the role to raise the profile of the MoSFH and its outreach work, along with the delivery of training to both internal and external stakeholders. As part of a small team, the postholder will on occasion act as Duty Manager to ensure the safe running of the Museum.

Front of House Supervisor

A welcoming, hands-on role focused on delivering an excellent visitor experience, supporting events and tours, and helping all front of house areas run smoothly.

Why Kingsbarns Distillery?
Working at Kingsbarns Distillery Visitor Centre means becoming part of one of Scotland’s most distinctive whisky visitor experiences. Whisky distilleries are among the country’s most popular visitor attractions, playing an important role in Scotland’s tourism industry and global reputation.
Located just six miles from St Andrews and close to the picturesque fishing village of Crail, Kingsbarns Distillery Visitor Centre is set in an idyllic East Neuk location within a beautifully restored Category B-listed farm steading. The Distillery is home to Kingsbarns Single Malt Whisky and its sister brand, Darnley’s Gin.
Open 7 days a week, all year round, our Visitor Centre has built an outstanding reputation for the quality of its experiences and hospitality. It has been recognised as the No. 1 attraction in Fife on TripAdvisor and has attracted national and international media attention, including coverage from the BBC, Forbes and The Scotsman.
Behind our five-star visitor experience is a team that genuinely cares about hospitality. We want every guest to feel welcomed, valued and looked after, and believe this starts with creating a workplace where our own people feel the same.
We are proud to offer an interesting, friendly and supportive working environment, where team members can develop their skills, work in a beautiful setting and play a genuine part in delivering memorable experiences for visitors from around the world.

About the Role
The Front of House Supervisor will play a key role in creating a warm, professional and memorable experience for visitors. This varied, hands-on role supports tours, events, retail and café operations, helping ensure all guest-facing areas run smoothly throughout the day. This position is being advertised as a 4-day a week role – 32 hours.

Visitor Experience and Front of House
• Help deliver a friendly, professional and well-organised welcome for visitors, tour guests and event attendees.
• Ensure customer-facing areas are clean, tidy, well-presented and ready for guests.
• Support the smooth flow of visitors through front of house areas, helping with enquiries, directions and practical guest needs.
• Work closely with colleagues to maintain high standards of presentation, service and communication across the visitor experience.

Events, Tours, Retail and Café Support
• Assist with the set-up and reset of whisky and gin tours, including preparing rooms, arranging materials and ensuring guest areas are ready before visitors arrive.
• Support private events by helping with room preparation, furniture arrangements, food and drinks service, guest flow, stock movement and practical on-the-day requirements.
• Assist during events and tours where required, helping guests feel welcomed, informed and well looked after.
• Work closely with the Events Manager and front of house colleagues to support event preparation, logistics and smooth delivery.
• Provide hands-on café support during busy periods, including helping with presentation, clearing, replenishment and general service support.
• Help prepare for seasonal activities, offsite markets and visitor events, supporting set-up, operation and close.

Operational Support
• Support the café and front of house team with day-to-day practical tasks to keep service areas organised, tidy and guest-ready.
• Check cleaning and operational supplies regularly, ensuring colleagues have the products and materials they need.
• Keep staff areas, stock cupboards and service support spaces tidy, organised and easy to access.
• Provide retail support when required, including stock replenishment, display tidiness and customer assistance.
• Undertake administrative and operational support tasks as required, including uniform records, staff sign-in board updates and general office support.
• Deputise for the duty managers, including opening and closing the Visitor Centre, managing tills and cashing up, and checking in deliveries.

About You
• Warm, welcoming and confident in a visitor-facing environment.
• Highly organised, practical and able to keep front of house, café and event areas tidy, calm and well presented.
• Flexible and willing to support tours, events, café service, where demand requires.
• Willingness to work some evenings and weekends to best support operations.
• Proactive, reliable and comfortable taking responsibility for tasks.
• Good oversight of forthcoming bookings; using initiative to stay one step ahead and anticipating future requirements.
• Technically adept – familiar with Microsoft office and at ease with new software.
• A strong team player with good communication skills and a positive, can-do attitude; willing to go the extra mile to ensure a seamless visitor experience.

What You’ll Bring
• Previous experience in front of house, hospitality, tourism, events, retail, café service or customer service.
• A genuine interest in delivering excellent visitor experiences and supporting high standards of service.
• The ability to prioritise tasks, respond to changing needs and remain calm during busy periods.
• A practical approach and willingness to support both guest-facing and behind-the-scenes duties.
• At times this will be a fairly active role, requiring a level of fitness that allows for physical tasks such as lifting boxes, packing equipment and moving furniture.

How to Apply
If you are organised, hands-on and enjoy helping create a professional and welcoming experience for customers, visitors and colleagues, we would love to hear from you.
Please email andrea@kingsbarnsdistillery.com with your CV, clearly highlighting any relevant experience, together with a short cover letter explaining why you would like to work at Kingsbarns Distillery, what attracts you to the role, and what you feel you could bring to our team.

Visitor Services Assistant – Car Parking & Estates

JOB PURPOSE

As a front-line member of the Culloden team your job is give an amazing welcome and tell the story of this iconic site. You will be responsible for welcoming our visitors to the site and making sure that they are greeted and maintain parking facilities. You will be part of our Visit Scotland 5-star team acting as an ambassador for the site and the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Estates team to deliver high-quality visitor experience at Culloden Battlefield (including but not limited to):

• To provide excellent customer service.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, maintaining car park machines, and keeping our facilities clean from litter.
• Working with the Visitor Services Manager (Estates) to deliver an excellent visitor experience from arrival to departure.
• Cash handling duties including emptying of car park machines. Ensuring cash is handled accurately.
• To ensure perpetually high levels of accuracy are maintained for all transactions and data recording.
• To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.
• Be able to take responsibility for your own development and learning.
• Answer basic questions about operating hours.
• Have a flexible approach to working hours and days including working weekends and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Culloden Cluster team
• To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way.
• To provide consistently excellent customer service when dealing with high volumes of customers.
• Adhering to the property’s quality standards including wearing of uniform.
• Ensuring health, safety and welfare of property staff, volunteers, and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

• The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience

Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Willingness to work outside in all weather conditions.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.
Desirable
• Previous cash handling experience
• Foreign language skills
• Historical knowledge of the site and area
• Previous experience in museum, tourism or equivalent sector

Visitor Services Assistant

JOB PURPOSE
To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.
This role is primarily a catering role however the VSA role also covers admissions, membership & retail. This role is on a rota basis and the expectation of the core hours will be a Saturday/Sunday.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
To provide a consistently high standard of visitor care at all times
• Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;
• Welcoming International visitors and aiding with specific needs.
• Welcoming groups in an efficient and warm manner
• Answering visitors’ queries about the site, education facilities and the local area;
• Providing information about the site, its history, contents, offers and merchandise;
• Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times
• The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;
• Ensuring site is ready to open and welcome visitors by the set opening time;
• Wearing correct uniform, name badges, or PPE as required.
• Reporting all instances of damage and wear and tear issues promptly to your line manager;
• Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)
• To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)
• To ensure good housekeeping of catering kitchens, serveries and back of house areas.
• To assist in achieving site retail/catering/events targets and KPI’s.
• To actively upsell products and services to facilitate the visitor’s enjoyment.
• To actively feedback visitor comments to line managers to develop and improve offer, service, operations.
• To work flexibly across departments and sites as needed.
• To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

Health and Safety
• To ensure site meets with Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and that the site is secured at end of day.
• To use personal protection equipment as provided and directed by your line manager

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• No formal educational qualification required.

Skills, Experience & Knowledge
Essential
• Demonstrable experience in a customer-facing retail based role, delivering impeccable customer care through excellent inter-personal skills.
• Demonstrable experience in a catering based role, delivering impeccable customer care and food safety standards.
• Demonstrable experience in sales or ticket/event/admissions – ideally in a heritage/tourism context – with experience and confidence undertaking till-work and cash handling/reconciliation.
• Experience in EPOS style till operation.
• Excellent cash handling skills.
• Excellent “front of house” persona – warm, welcoming, patient, understanding.
• Excellent selling skills – adaptable to customer type and product.
• Demonstrable excellent time management skills and the ability to prioritise.
• Flexible, helpful outlook to customers and colleagues.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience in storytelling and a passion for Scottish heritage and history
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.

Library Assistant – Rothes Halls

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have a great opportunity for a part-time Library Assistant to join the team within the Rothes Halls Library on a fixed term contract. The post is for 14.5 hours per week working a Tuesday and Thursday. Should a shift be required on a weekend, the weekend working hours are paid an unsocial hours’ enhancement. You will be based at Rothes Halls but may be required to cover elsewhere on occasion.

You’ll provide a friendly, efficient, and effective first point of contact for OnFife customers and visitors within a library environment. This includes providing advice, information, logging requests for services and taking payments. You will help with the delivery of OnFife services and contribute to the ongoing development of the organisation.

You can view the full job spec on our website.

About You

We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. You should demonstrate a positive attitude to work, change and be able to work independently, as well as part of a team.

Flexibility may be required on occasion to ensure we continue to meet the needs of our community

How to Apply

If you would like to find out more information about this role before applying, please contact Louise Jackson for an informal chat. Please email Louise Jackson at louise.jackson@Onfife.com to arrange this.

When you’re ready to apply, please visit our website and complete our application form and equal opportunities form then return them to the HR team at hr.fct@onfife.com

The closing date for applications is 9:00am on Thursday 10 September.

Interviews are scheduled to take on place on Monday 5 October 2026 at Rothes Halls.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Museum Assistant – Methil Heritage Centre

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a Real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have an exciting opportunity for a Museum Assistant to join our team at Methil Heritage Centre. This is a fixed term post until end of March 2027, working 22 hours per week. You’ll ensure that every visitor to Methil Heritage Centre has a memorable visit. You will provide exceptional customer service within Methil Heritage Centre. This friendly community museum celebrates the people, industry and everyday life of Levenmouth and offers a warm welcome to visitors from the local area and further afield.

The position is for 22 hours per week. The working hours are expected to be in line with the following pattern, but flexibility is essential to meet the needs of the business

Wednesday 10.30 – 17.00
Thursday 10.30 – 17.00
Friday 10.30 – 17.00
Saturday 12.30 – 16.30
You can view the full job spec on our website

About You

This role will suit someone who enjoys working in customer service and interacting with the public in a museum environment. You’ll be a friendly, outgoing and motivated individual with customer service experience, good communication skills and a keen interest in museums and local history.

You’ll ideally come from a visitor/customer service background, but it’ll be your enthusiasm for helping others and devotion to customer care that makes you really stand out. Naturally good with people, you’ll be able to put customers of all ages and backgrounds at ease, whilst helping to promote the venue, its activities and events.

Your passion for history, culture and community engagement will be apparent. You will be organised, efficient and thrive on variety. It goes without saying you’ll need excellent numeracy, literacy and communication skills, but you’ll also need excellent administration skills, and the processes involved with ensuring the security and operation of the venue.

How to Apply

If you would like to find out more information about this role before applying, please contact Jim Anderson for an informal chat. Please email Jim at jim.anderson@onfife.com to arrange this.

When you’re ready to apply, please visit our website and complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com

Interviews are scheduled to take place on Thursday 1 October at Kirkcaldy Galleries.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Visitor Services Assistant

JOB PURPOSE
This is an exciting and varied role within the Visitor Services Team at Weavers Cottage as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.
Working at all 3 sites will be required on a rota basis, but this role will be based primarily at the Weavers Cottage. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.
As a heritage site, Weavers Cottage provides visitors with an immersive experience of Scotland’s textile past. The cottage has been carefully restored to represent the living and working conditions of an 18th–19th century Scottish handloom weaver, featuring the last working handloom remaining from a peak of several hundred looms once operating in the village. The working loom demonstrates the craft of weaving—particularly tartan and wool textiles, which were central to Kilbarchan’s thriving industry.

• You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

• You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, and Events activities whilst making the property the best possible place to visit and work.

• By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure, you will be a vital part of furthering the valuable work of the National Trust for Scotland.

• You will contribute to the team property targets and work well within a team.

• You will work with staff and volunteers by understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

Our ideal candidate, you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group and will lead daily demonstrations for visitors on a cottage loom. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team.
Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.
An interest in Weaving, heritage crafts, or textile history is desirable.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Provide a consistently high standard of visitor care
• Engage with and make our visitors feel welcome at all times, exploring the unique exhibitions and experiences each site has to offer.
• Be responsible and proactive. Ensuring all day-to-day tasks are completed as instructed.
• Provide a responsive, friendly and efficient service tailored to the needs of both individual visitors and tour groups.
• Be passionate about our sites. Develop a thorough understanding of the sites within the Glasgow Cluster, enabling you to share stories with visitors, offer ideas to help them enjoy their visit and answer common questions. Training of each property will be provided.
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.
• To work across departments when necessary, supporting the wider Tenement House and Holmwood House teams.
• Promote other local properties and the work of the Trust.
• Focus on the details. Ensure retail displays remain stocked, tidy and enticing throughout the day.
• Assist with the set-up, running and clean-up of functions and events.
• Work flexibly and in harmony with your colleagues across sites and departments, supporting each other to make best use of team resources, especially at busy times.
• Take the initiative and address problems or deal with tasks as they arise.
• Listen and respond open to visitors’ comments to ensure that visitors leave happy and looking forward to their next visit. Feedback on any issues as they arise to ensure the smooth running of the site.
• Help gather photos/videos for social media to promote our activities and encourage visits.
• Be able to take responsibility for your own development and learning.

Generate the income that enables us to look after special places
• Be aware of the team’s targets for generating income and other key objectives and aim to achieve and exceed them.
• Work with the Visitor Services Manager and property staff to deliver financial targets and other KPI’s.
• Be proactive in upselling our shop and membership products and services by seeking to understand customers’ preferences.
• Share the benefits of membership with ticket holders and actively seek innovative ways to encourage recruitment
• Actively promote the work of the National Trust for Scotland and the value of membership to existing and potential members
• Be responsible for accurate and secure till operation and sales processing and support the reconciliation of end-of-day takings. Handling cash accurately and processing sales.

Maintain excellent standards of site and personal presentation and safety
• Help with behind-the-scenes tasks to prepare for opening at the start of the day and close-down at the end.
• Share responsibility for housekeeping duties at the beginning of and end of each shift (e.g. hoovering, rubbish removal) including staffroom and staff bathroom
• Take pride in your surroundings by maintaining high standards throughout the day and helping to clean public and staff areas.
• Report all instances of damage, wear and tear or maintenance promptly.
• Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
• Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.
• Work in cooperation with other departments; gardening, grounds maintenance, contractors and NTS staff.
• Be mindful of the security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Participate in the safe evacuation and management of colleagues and visitors in the event of fire, security alert or alarm

SCOPE OF JOB
People Management
· Will have regular (daily) interaction with members of the public of all ages and abilities and with our team of volunteers.

Finance Management
· Share till reconciliation duties, as appointed by Visitor Services Manager.

· Assist Retail/Catering with stocktaking and goods receipting.

Tools/equipment and cleaning chemicals
· Will be a user of cleaning chemical while supporting housekeeping of staff and visitor areas.
· Is expected to work and ensure compliance within the property’s ‘safe systems of work’ (the system for managing health and safety)

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications

• No formal educational qualification required. Relevant training provided.

Desirable Skills, Experience & Knowledge
• Experience in a customer-facing role
• A passion for weaving, heritage crafts, and social history
• Excellent story-telling skills, the ability to lead a tour and make alterations to suit each itinerary
• Understanding and commitment to the aims and objectives of the National Trust for Scotland
• Excellent “front of house” persona – warm, welcoming, helpful, patient and understanding
• Excellent communication skills, a passion for sharing stories and offering memorable experiences
Confident, enthusiastic verbal communicator with excellent interpersonal skills
• Persuasive selling skills, tailoring conversations to customers’ needs and product knowledge, Strong selling skills, particularly for membership and guidebooks
• Ability to work within a team or independently to a high and safe standard
• Caring and helpful attitude towards visitors and colleagues
• Comfortable with being flexible and adapting working patterns to meet property needs
• Excellent time management skills and the ability to prioritise
• Attention to detail and pride in presentation standards
• Ability to be flexible, in particular to adapt working patterns and tasks to meet day-to-day variations in visitors, catering and general property needs.
• Ability to adjust pace to match customer flow without compromising quality of service
• Warm, welcoming front-of-house presence

Duty Manager

Join our gallery team!

Fruitmarket is looking to add a member to its Duty Management team with a special focus on bookselling. The role is a diverse one that covers the day to day running of the venue, but it is based largely within the bookshop, and we are looking to grow the expertise in this important area of Fruitmarket’s front-facing retail offer.

Fruitmarket aims to welcome, inspire and empower audiences across Scotland, the UK and the world, breaking down barriers to ensure a diverse range of people see themselves reflected, represented and recognised in Fruitmarket’s programmes.

Our Front of House teams are the first point of contact for visitors and vital in achieving this aim. They are able to support visits with information about the exhibition and artists offer expert advice in the shop, and to discuss the work on display and deliver talks and tours for group visits.

Duty Managers are based within the team of Information Assistants. They are responsible on shift for the whole building, liaising with their equivalent manager in the Café team, to ensure the safety of the building and those visiting or working within it. They have a supervisory role with Information Assistants whilst working Duty Manager shifts, supporting their performance and ensuring standards are maintained consistently.

This post is paid at £14.45 per hour. There is no set shift pattern; shifts are spread between daytime, evening and weekend working. Some of these hours would be targeted towards bookshop-specific tasks such as handling returns, shelving books, booking in stock, and maintain accurate records on our stock control system including stocktakes.

Fruitmarket aims to reach people who have been under represented in audiences, in our team and in the sector and have prioritised increasing representation of disabled people, people who are black, Asian or from an ethnic minority background. The Fruitmarket Gallery welcomes all people no matter their age, race, gender, sex, sexual orientation, religion or belief, class, cultural background, disability, marital status, pregnancy or maternity status.

Application Process
For an informal discussion about the role please contact  julia@fruitmarket.co.uk 
 
Please visit our website https://www.fruitmarket.co.uk/about-us/recruitment/ to download the job description and equalities monitoring form.  
 
Please complete the equalities monitoring information and submit a CV. 
 
Your CV should be maximum 2 pages and include a 500 word statement outlining how you fulfil the job criteria and demonstrating that you have the required skills for the post. We will also accept a CV and statement in video or audio.

The application should be emailed to jobs@fruitmarket.co.uk with Duty Manager as the email subject heading.

We will contact shortlisted candidates directly.

Application deadline: 07.09.26 at 12pm.

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