Visitor Services

Dalkeith Country Park has been enjoyed by visitors for 120 years and its woodlands, riverside trails, cycle tracks and events calendar are valued by visitors from near and far. The Park includes Fort Douglas, which is an exciting adventure play park for visitors of all ages, while the stable yard houses Restoration Yard, a unique venture comprising a retail store, food hall, restaurant and wellness space.

We are looking for an experienced Cleaner to help ensure we deliver a consistently clean and welcoming environment to our visitors.

• Do you have high professional standards?
• Can you demonstrate a ‘can-do’ approach to work?
• Are you a team player with good communication skills?

Hours of work will be 5pm to 8pm on a four days on, four days off basis, including weekends.

Interested? Please apply by emailing a copy of your CV and covering letter to recruitment@buccleuch.com.

The closing date for applications is 4 November.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Housekeeper is responsible for a wide variety of housekeeping duties in connection with the well-being and care of the visited, non-visited and holiday accommodation at Culzean Castle and Country Park as per the Trust’s Housekeeping Procedures Manual, including the following:

Ensuring a high standard of cleanliness to all visited and non-visited areas of the property as directed by your line manager

The general ongoing operational cleaning of all areas as necessary, as toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required etc

Working with the public, cleaning during trading hours.

Ensuring site is ready to open and welcome visitors by the set opening time

Actively support the Trust’s Conservation programme and undertake general housekeeping duties to the highest level of care which may include:

In line with current NTS best practice, clean and care for the collection of furniture, books, artworks, glass, china silverware, other artefacts and delicate fabrics and curtains

Checking of collections and domestic inventories during changeover

Reporting losses/breakages, wear and tear and repairs required immediately to your line manager

Provide support to enable functions and events to be successfully delivered

Provide support to the Facilities Department to undertake various compliance related tasks including, but not limited to fire related testing and inspection, legionella related tasks (e.g. flushing regimes) etc.

Wearing correct uniform, name badges, or PPE as required

Reporting all H&S hazards, fire risks, and instances of damage and wear and tear issues promptly to the Visitor Services Supervisor,

Routinely clean and look after the holiday accommodation and will involve but is not limited to:

vacuuming, sweeping, mopping, polishing of floors

dusting/polishing of surfaces and fittings such as furniture, ornaments, panelling, stairs, and doors

dusting/wiping of sills, skirtings, door, and window frames

cleaning of windows

cleaning of lavatories, sinks, etc

changing of bed linen and towels, and making of beds

cleaning of bathroom/toilet areas and fittings

cleaning of kitchen areas and equipment

checking functionality of lighting, heating, TV/radio etc

replenishing of welcome/hospitality trays, and consumables

cleaning and providing clean laundry for each occupancy

disposal of general household waste

We are seeking a part-time Visitor Services Assistants to enhance our ground-breaking museum. Reporting to the Visitor Services Supervisor the primary duties and responsibilities will include:

Supervising the museum, maintaining the safety and security of visitors, volunteers, and the collection
Welcoming visitors, taking money, and issuing tickets
Handling cash
Issuing tickets to visitors
Cashing up at the end of day
Transferring monies to Finance Department
Selling books, posters, and other stock
Recording the number of visitors
Recording shop sales and keeping stock of shop items
Daily front of house housekeeping, i.e. Leaflet replenishment and wiping cases.
Answering or taking enquiries to pass on to volunteers and staff

This posts requires experience of using standard systems (MS Word, Excel, and Outlook) as well as previous experience of cash handling. You will have good organisation, verbal and written skills and a knowledge of/interest in the history of surgery and medicine is desirable. A good level of education with at least credit level Standard Grade English or equivalent is required.

Please note that we do not accept CV’s and agencies need not apply.

We are seeking a part-time Visitor Services Assistants to enhance our ground-breaking museum. Reporting to the Visitor Services Supervisor the primary duties and responsibilities will include:

Opening and closing the museum
Supervising the museum, maintaining the safety and security of visitors, volunteers, and the collection
Welcoming visitors, taking money, and issuing tickets
Handling cash
Issuing tickets to visitors
Cashing up at the end of day
Transferring monies to Finance Department
Selling books, posters, and other stock
Recording shop sales and keeping stock of shop items
Daily front of house housekeeping, i.e. Leaflet replenishment and wiping cases.
Answering or taking enquiries to pass on to volunteers and staff
Recording the number of visitors

This post requires experience of using standard systems (MS Word, Excel, and Outlook) as well as previous experience of cash handling. You will have good organisation, verbal and written skills and a knowledge of/interest in the history of surgery and medicine is desirable. A good level of education with at least credit level Standard Grade English or equivalent is required.

JOB PURPOSE

To maximise our visitors’ enjoyment of National Trust for Scotland managed sites by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure.

This role is primarily a catering role however the VSA role also covers admissions, membership & retail. This role is on a rota basis and the expectation of the core hours will be a Saturday/Sunday.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care at all times

Welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner;

Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Disability Discrimination Act;

Welcoming International visitors and aiding with specific needs.

Welcoming groups in an efficient and warm manner

Answering visitors’ queries about the site, education facilities and the local area;

Providing information about the site, its history, contents, offers and merchandise;

Promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times

The general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing when required;

Ensuring site is ready to open and welcome visitors by the set opening time;

Wearing correct uniform, name badges, or PPE as required.

Reporting all instances of damage and wear and tear issues promptly to your line manager;

Working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

Financial Responsibilities (where applicable)

To adhere to all financial procedures to include till operation and banking and safeguarding of monies: to implement amendments to standard procedure as instructions may dictate.

Retail/Catering/Events/Cashier duties (where applicable)

To ensure good housekeeping of catering kitchens, serveries and back of house areas.

To assist in achieving site retail/catering/events targets and KPI’s.

To actively upsell products and services to facilitate the visitor’s enjoyment.

To actively feedback visitor comments to line managers to develop and improve offer, service, operations.

To work flexibly across departments and sites as needed.

To assist with the set-up, stewarding and break-down of events in liaison with the events coordinator.

PURPOSE OF THE ROLE

To maximise visitor enjoyment of Brodie Castle by delivering the highest standards of housekeeping, and customer care across public facilities.

Background

Brodie Castle and Estate is situated in the parish of Dyke and Moy, Morayshire and boasts thousands of visitors each year. The castle has been in the care of the National Trust for Scotland since 1979 and opened its doors to the public for the first time in 1980. Within Brodie Castle there are historic interiors of exceptional quality, which contain fine plaster ceilings and collections of international significance.

Brodie Estate is also home to The Playful Garden which contains a fascinating menagerie of characters inspired by the castle’s quirky and colourful history, including Scotland’s biggest bunny sculpture.

The post-holder is responsible, with the support of the Housekeeping and Holiday – Let Supervisor for delivering the highest standards of housekeeping across public facilities and staff office spaces.

KEY RESPONSIBILITIES

The Key Purposes of the post will be met by ensuring all public facilities and office spaces are cleaned and presented by the highest possible standard.

General Housekeeping:

Undertaking the routine cleaning and housekeeping of domestic and display areas of the property, including but not limited to:

Vacuuming, sweeping, polishing of floors

Cleaning of lavatories, sinks, staff-rooms etc

Dusting/polishing of fittings such as panelling, stairs, and doors

Dusting/wiping of sills, skirting’s, door-frames, and window frames

Cleaning of windows

Supporting the use of the property for functions and events by:

Protecting vulnerable collections;

Assisting with functions furniture set-up and striking;

Clearing and cleaning before and after the event.

Holiday Let Accommodation (the Laird’s Wing and other holiday cottages):

Undertaking occasional support in servicing of let accommodation of the property, including but not limited to:

Vacuuming, sweeping, mopping, polishing of floors

Dusting of surfaces, fittings, furniture, ornaments, doors

Cleaning of windows

Changing of bed linen and towels, and making of beds

Cleaning of bathroom/toilet areas and fittings

Cleaning of (let) kitchen/scullery areas and equipment

Checking functionality of lighting, heating, TV/radio etc

Replenishing of welcome/hospitality trays, and consumables