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Visitor Services

Visitor Services Supervisor – Food & Beverage

JOB PURPOSE
To provide operational coordination and supervision in Food and Beverage at the Robert Burns Birthplace Museum in line with the Trust’s policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial, and conservation objectives are achieved.
The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service within the fast-paced, high-volume Café.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Supervising/undertaking the day-to-day operation of the property and environs to ensure an excellent customer/visitor experience. This includes supervision of:
• Visitor services, catering, (including ordering, merchandising, sales targets)
• Line management of Visitor Services Assistants and volunteers to deliver an exceptional visitor experience for all guests
• Overseeing and ensuring that the sale of alcohol legislation is adhered to.
• Being visitor/ customer focused by being visible, approachable, and quick to exceed expectations in fulfilling customer needs.
• Working closely with other managers across the Property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall Property targets.

• Working with the Functions & Events Supervisor to deliver the catering offer for weddings, hospitality, and corporate events
• Duty management and oversight/maintenance of the property
• Deputizing for the Visitor Services Manager / Operations Manager and providing cover for other Visitor Service Supervisors on-site and off-site as required

• Visitor services, functions, events, admissions, and retail offer when acting as Duty Manager
• Ensure the property social media is managed to generate interest, engagement and help drive visitors
• Promoting the National Trust for Scotland as a memberships organization and the benefits of becoming a member to all visitors.
• Security of the Property.
• Health & Safety procedures, emergency procedures, and environmental procedures.
• Instil a Health & Safety culture across the property, ensuring the teamwork within the property’s ‘Safe System of Work’ to reduce risk of incidents and accidents to volunteers, employees, and visitors.

Visitor Centre Assistant

The spirits industry is an exciting, dynamic and fast-paced business. Beam Suntory is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world.

Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.

Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

This is a part time annualised position working an average of 24 hours per week across 4 days. Regular weekend and occasional evening working required.

Role Responsibilities:
– Learn the history and heritage of the distillery and be able to communicate this to visitors.
– Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
– Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
– Host all levels of tours of the distillery, delivering high standards of customer service.
– Responsible for opening and closing premises.
– Assist with stock takes and counts.
– Daily banking and reconciliation.
– Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
– Work closely with the Visitor Centre Manager to define annual goals/objectives.
– Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously.
– Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.

Qualifications:
– Experience in presenting to a wide range of audiences.
– Awareness of Beam Suntory brands and the company values.
– Charismatic, possessing the ability to educate and inspire through storytelling.
– Current Driving License is desirable.
– Previous experience within the hospitality, retail and/or tourism sector is desirable.

Key Skills & Competencies:
– Drive and passion for delivering excellent customer service and experience.
– Excellent communication and interpersonal skills, with a ‘’can do’’ attitude.
– Have good listening and questioning skills.
– Good knowledge of Microsoft Word, Excel and PowerPoint.
– Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
– Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
– Strong drive and desire to succeed with high levels of energy, focus and ambition.
– Ability to multi-task in a demanding environment.

Senior Visitor Centre Assistant

The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.

Reporting directly to the Visitor Centre Manager, the Senior Visitor Centre Assistant will be responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.

You will take an active role in the daily running of Glen Garioch Visitor Centre, representing the brand and the company with the aim of delivering a world-class, premium brand experience. This is a diverse role, leading and inspiring the team to deliver high standards of customer service and an exceptional and memorable visitor experience. You will also be responsible for a number of administrative duties required for the operation of Glen Garioch Visitor Centre, including stock management and customer bookings.

This position operates on a rota basis across a 7-day week, including regular weekend and occasional evening working.

Role Responsibilities:
– Deputise for the Visitor Centre Manager and Assistant Visitor Centre Manager.
– Conduct distillery tours, tastings and promotional activity both on and off site as required.
– Lead on delivery of premium experiences and input into the development of premium, VIP and bespoke experiences.
– Support staff training and review on an ongoing basis whilst providing feedback to the Visitor Centre Manager and Assistant Visitor Centre Manager.
– Manage the shop floor, including till operations, visual merchandising, product knowledge & upselling, and ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
– Support the Visitor Centre Manager and Assistant Visitor Centre Manager with administrative tasks, including stocktaking, receipting stock, submitting timesheets, till opening & closing procedures, recording of daily takings, responding to customer emails and calls.
– Contribute to the continuous improvement of the brand home.
– Identify and make recommendations to the Visitor Centre Manager and Assistant Visitor Centre Manager on tour format, spirit and non-spirit products/merchandise and any other potential revenue generating opportunities through sharing best practice from other sites/competitors.
– Have awareness of the Suntory Global Spirit brands and products and be able to communicate this to customers.
– Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously and tour information is up to date

Qualifications:
– Experience of working within a team and proven ability to lead a team.
– Previous experience within the hospitality, retail and/or tourism sector is desirable.
– Knowledge of whisky or a strong desire to learn.
– Administration experience: good working knowledge of all Microsoft programmes (experience with SAP would be advantageous but not essential as training will be provided).
– Current driving licence.
– Personal licence holder (desirable but not essential as training will be provided).
– Elementary Food Hygiene qualification (desirable but not essential as training will be provided).

Key skills & competencies:
– Drive and passion for delivering excellent customer service.
– Excellent communication and interpersonal skills, with a “can do” attitude.
– Excellent oral and written skills, and able to deliver presentations to a wide and varied audience.
– Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
– Strong ability and experience of troubleshooting.
– Good knowledge of Microsoft Word, Excel and PowerPoint.
– Self-motivated with a flexible approach to your work.
– Work with integrity and fairness at all times and has the respect of all colleagues.
– Excellent time management, organisational skills and the ability to prioritise your workload.
– Ability to deal with demanding situations in a calm, professional and controlled manner.

Museum Officer

The Museum Officer plays a vital role in the Heritage & Learning team, with primary responsibility for collections management, documentation, and care. Working under the guidance of the Heritage & Learning Manager, this role will support the maintenance of Museum Accreditation standards as HMS Unicorn prepares for re-accreditation in 2026.
The postholder will manage the collections store, implement appropriate documentation procedures, and work with volunteers on collections-related projects. A key aspect of this role is supporting the interpretation of HMS Unicorn’s tangible and intangible heritage, including documenting and acquisitioning of related objects as part of the ongoing restoration and conservation work for Project Safe Haven. Working closely with the Heritage & Learning Manager, the Museum Officer will assist in providing authoritative guidance on historic aspects of the ship during Project Safe Haven, helping to document what can and cannot be altered during the conservation process. The Museum Officer will research and help tell the ship’s stories, including challenging or hidden histories, contributing to exhibitions and interpretive displays that engage diverse audiences.
Key duties and responsibilities include:
-Collections Management and Documentation
-Research and Interpretation
-Conservation and Collections Care
-Exhibition and Engagement
-Strategic Planning and Development

Visitor Services Assistant – Catering

JOB PURPOSE

We are looking for enthusiastic, motivated and talented customer focused individuals to join our team at House of Dun.

House of Dun is a fabulous place for tourists and locals to soak up the atmosphere of old Scotland. Staff should be passionate about delivering outstanding customer experiences to our visitors and guests and able to maximise opportunities to generate income. It’s important that Visitor Service Assistants (VSA’s) ensure the property and its assets are safe and secure. Furthermore, we’re looking for team workers who are also able to use their own initiative and are driven to make a difference.

This role is about creating a 5-star visitor experience and providing outstanding customer service. We are looking for people who have experience or a keen interest in Catering.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

To provide a consistently high standard of visitor care when –

• Welcoming visitors to the café and working in an efficient and knowledgeable manner
• Welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.
• Answering visitors queries about the catering offer.
• Promoting the National Trust for Scotland and the benefits of membership.

To maintain excellent standards of site and personal presentation –
• Ensuring the café is fully stocked and set up daily.
• Wearing correct uniform, name badges, or PPE as required.
• Working in harmony with other departments within the property.

You must be flexible to meet the needs of the property, this will include weekend working.

Financial Responsibilities

• To adhere to all financial procedures to include till operations and cash reconciliation duties.
• Help achieve sales targets and membership recruitment targets.
• Upsell products within the café.
• Actively feedback visitor comments to line managers to improve offer, service and operation.

Health and Safety
• To ensure the site meets with the Health and Safety legislation in liaison with your department manager.
• To ensure that visitors vacate the site at close of business and site is secured at end of the day.

Curator

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Undertake curatorial duties for a defined region or sub-regional cluster of properties, supporting regional and property teams to ensure collections, interiors, gardens and landscape elements are well researched, understood, and interpreted for the public. This will include:

Training and development of colleagues

Researching collections, interiors, people and places

Interpreting our properties and their stories in creative and relevant ways, informed by audience feedback and evaluation

Ensuring collections information is accurate and recorded in a manner consistent with policy and best practice.

Support the development of and ensure work is consistent with policy and guidance on curatorial work, especially research, interpretation, and management of collections, with particular reference to the Curatorial Vison and Strategy.

Support the development of Masterplan Projects at properties within the region, ensuring strategic direction is informed by strong understanding of cultural heritage and assets.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications and Experience

Essential

Undergraduate degree in a relevant subject (e.g. history, art/architectural history) or suitable equivalent experience.

Experience of working with historic collections and period interiors and/or cultural landscapes

Demonstrable experience of a wide range of curatorial and collections management responsibilities in a museum/gallery or heritage environment.

Experience of building effective working relationships in complex, changing work environment and matrix-management structures.

Competent object recognition and analytical skills, with proven ability and willingness to curate a wide range of object types.

Sound understanding of SPECTRUM documentation standards and the requirements for Museum Accreditation.

Experience of research from primary sources, producing and sharing research outputs.

Experience of object cataloguing and use of collections management databases.

Demonstrable experience of planning audience-focused exhibitions and displays.

Demonstrable experience of creating and enabling audience-focused interpretive and visitor experience solutions.

Desirable

A post graduate qualification in relevant subject (e.g. history, art history, heritage interpretation, museum studies)

Specialist knowledge expertise and a track record of publications in a relevant subject

Experience of effective leadership in a dynamic environment

Experience of developing and managing collaborative research projects

A strong understanding of how to use evaluation and visitor research to inform exhibitions and interpretive developments.

Seasonal Gardener

Brodie Castle and Estate

This role is based at Brodie Castle and Estate. Brodie Castle, Garden & Estate comprises: Grade A-listed 16th century tower-house with 17th, 18th and 19th century additions, the Playful Garden, a significant collection of paintings and furniture, and a 75 acre estate of designated historic designed landscape which holds policy woodland, a large pond and the famous Brodie Daffodil Collection. It maintains strong links to the Brodie family, whose ancestral seat this was for its entire history. The buildings and grounds are open to the public all year round and are supported by multiple catering facilities within the Castle and Playful Pavilion, two gift shops, the Stables conference centre and holiday accommodation which includes the prestigious “Laird’s Apartment”. Brodie also hosts weddings, private hire functions and year-round events.

JOB PURPOSE

Under the direction of the Assistant Head Gardener or Garden and Estate Manager, to ensure that the garden and estate are managed and maintained to a high standard in line with the aims and objectives of the National Trust for Scotland.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Assisting with general horticultural duties to the required standards expected by the Trust and for the maximum safety of, and enjoyment by, visitors. Activities may include:
Hand-weeding of beds and borders
Weeding, watering and feeding vegetable beds and harvesting produce
Planting out (under direction of staff)
Grass-cutting, strimming, hedge-cutting and raking/collection
Cutting of lawn edges
Application of mulches

2. Assisting with general property maintenance duties for the maximum safety of, and enjoyment by, visitors. Activities may include:
Refuse disposal
Raking gravel paths

3. Assisting as required with the general enjoyment of the gardens and estate by:
Responding to general visitor enquiries
Assisting at events held within the garden or on the estate

4. Assisting with interpretation activities such as answering basic horticultural enquiries from visitors and providing clear and accurate plant labelling.

5. Working with other members of the team to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.

6. Working with volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering

7. Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

This role does not require you to undertake a criminal records check.

Visitor Services Officer

Job Purpose: To work as a member of the Museum’s Front of House team, reporting to the Visitor Attraction Manager.

Responsible to: Visitor Attraction Manager

Main Duties and Responsibilities:

o To meet and greet visitors upon arrival to the museum
o To lead Stadium Tours
o To assist in the booking process for visitors
o To assist in basic housekeeping and maintenance tasks
o To assist the curator and their team where necessary
o May be required to post content on the museum’s social media channels

These responsibilities are not exhaustive and may be extended to meet any fluctuating demands that are made on this department or another department within the Museum.

The position will be on a casual worker contract, and the rate of pay is the Glasgow living wage (£12.60 per hour). The postholder will be required to wear a uniform during working hours, and, due to the nature of the role, flexibility is required regarding working weekends.
If you think you have the necessary experience, skills and competencies for the role, and you wish to apply please send your completed application to andy.kerr@scottishfootballmuseum.org.uk no later than Friday 2nd May. Please also complete the Equal Opportunities form using the link below.
If you have not been asked for interview by Monday 12th May, please assume that your application will not be taken any further.

Please be aware that CVs will not be accepted.

Visitor Assistants

Part-time or Full-time and Fixed term
Salary £25,420 per annum pro rata (pay award pending)
Plus generous benefits package
On-site

About the role

We are delighted to be hiring both part-time and full-time Visitor Assistants to join our welcoming and committed team for our exciting 2025 exhibition season.

You should have proven experience in public-facing roles – this might be in visitor attractions, retail, hospitality, entertainment, or any customer-focused setting. A confident, outgoing personality and a genuine enthusiasm for creating memorable visitor experiences are key to succeeding in this role. If you have a background in front-of-house, sales, or customer service and thrive in roles where strong communication and having a passion for supporting others are essential, we’d love to hear from you.

Our Security and Visitor Experience team exists to ensure our visitors can explore, experience and enjoy our artwork safely and securely at our various Galleries. As a Visitor Assistant you will work across the Galleries at the building entrances and on the Switchboard. You will provide outstanding customer service, answer queries and ensure every visitor feels welcome and well-informed. You’ll also play an active role in signing up new Friends members, encouraging donations, promoting and selling tickets and other products to enhance the overall visitor experience.

Working from a choice of 2 days, 3 days, 4 days, or 5 days per week we have positions available during the following timeframes: 

May or June to 31 January 2026.
Mid-July to early November 2025.

Please note: Applicants must be available for the full duration of the contract period. These roles are not suitable for those seeking short-term summer employment.

The difference you’ll make

In all that you do, you’ll support your colleagues by welcoming visitors, helping them enjoy their experience of the National Galleries of Scotland and making the most of their visit. The Security and Visitor Experience team’s three key responsibilities are:  

– Visitor Engagement: aiming to deliver an exceptional experience to all our visitors in a welcoming, inclusive, and informative environment.  
– Income generation: encouraging donations, selling tickets for paying exhibitions, and signing up visitors to our Friends scheme.  
– Security: endeavouring to keep people, our buildings and works of art safe, responding effectively to risk.  

Reporting to Supervisors and Operations Manager you will:

– Provide welcoming and engaging conversations with our visitors at the entrances, on the phone and via email giving advice and answering queries.
– Actively promote our Friends scheme and convert visitors into Members.
– Drive satisfied visitors to make donations to our boxes situated at the entrance/exit to the Galleries.
– Sell tickets and other products.
– Seek out all NGS related content gaining knowledge to act as an ambassador about our galleries, our collection and exhibitions, events, our shops and cafes and other activities.
– Communicate with colleagues across departments to gather information to answer visitor enquiries.
– Share knowledge and expertise with team members to improve understanding across the department.
– Accurately collect all customer data in line with GPDR and NGS guidelines.
– Follow departmental cash handling procedures performing accurate reconciliations.

Who we are looking for

To succeed in this role, you’ll need the following range of knowledge, skills, and experience:

– Outstanding interpersonal skills enabling you to engage with people to provide information and deliver sales. 
– Previous experience of working within a front-line, retail, sales, customer services or entertainment environment. 
– Be a strong communicator in person, in writing and over the telephone.  
– Competent at using office systems such as Office 365.
– Have the resilience to positively respond to challenges and prioritise operational demands.
– Work well in a busy environment with strong organisational skills.
– Accurate with figures and experience of cash handling and other methods of payment.
– Enjoy working as part of a team and with the public.
– Flexible approach to the job and be able and willing to work weekends, evenings and any required overtime. 

It would also be great if you have:

– Knowledge of Gaelic and/or other languages is desirable but not essential. 
– Knowledge and appreciation of art 

Please apply directly via our careers portal. Applications via email will not be accepted.

The closing date for applications is 12 noon on Monday, 21 April 2025.

Tour Guide

We are looking for actors and actresses to deliver Historical/Cultural/Haunted 1700’s Underground/Graveyard walking Tours in Edinburgh’s Old and New Town.

A flair for Drama interspersed with humour is essential, along with clear spoken English. Must reside in Edinburgh or be able to travel for 9:45am starts and 11:15pm finishes. Earnings from £30 for 60 minute tours, £40 for 75-90 minute tours, plus tips, along with flexible hours. Shifts are 3-4 tours over durations of 5.5-7.5 hours depending.

Must be able to work during evenings, weekends, public holidays, Halloween, Edinburgh Festival Fringe, etc.

Please email in your C.V., both Acting and Academic as well as any references to info@auldreekietours.com.

Our guided walking tours cover Old Town, Greyfriars Cemetery, and our infamous paranormally active vaults dating back to 1700’s that feature a Wiccan Temple, legendary Haunted Vault, Medieval Torture Exhibition.

Brand Home Guide

Brand Home Guide
Talisker Visitor Centre
Permanent, full time

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Please note – This role will require weekend and evening work.

Accommodation can be provided.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Feel inspired? Create a future worth celebrating with us!

Brand Home Guide

Brand Home Guide
Dalwhinnie Visitor Centre
Permanent, full-time

We have an outstanding opportunity to join our dedicated team at our Dalwhinnie Visitor Centre as a seasonal Brand Home Guide. Dalwhinnie is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

This role will require weekend and evening work.

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Feeling inspired? Apply now!

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