Visitor Services

JOB PURPOSE

To clean and maintain Robert Burns Birthplace Museum, to ensure the Museum retains its 5 star Visit Scotland rating and to enhance the visitor experience at the property. The Museum Domestic Assistant should provide an efficient and effective service through high standards of cleaning and maintenance based on the needs of the property all year round, including events and functions.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

The Museum Domestic Assistant is responsible for a wide variety of duties in connection with the cleanliness and maintenance of the property. These duties involve keeping the Museum and other areas of the building and Education Pavilion clean and functional, following best-practice at all times, and maintaining its 5 star Visit Scotland rating. Cleaning and maintenance of the Museum is also key to ensure RBBM achieves its vision of becoming Scotland’s must-see visitor attraction, acclaimed internationally and loved locally.

The working days are 5 over 7 and are mainly 4:30pm-8:30pm but may vary depending on events and function cleans.

Specific duties include:

• To ensure that a high level of cleanliness is maintained throughout the Museum and education buildings on a daily basis.
• Opening up and securing the Museum building and / or Education Pavilion, including alarm setting, after hours
• Each MDA will be responsible for an area and will be expected to clean to the frequency and standards set out.
• To use cleaning materials appropriately, as instructed and economically; to inform Line Manager when stocks are low.
• To ensure that tools and equipment are in good working order, reporting any faults to Line Manager.
• Wearing correct uniform, name badges, or PPE as required
• General cleaning of surfaces (e.g. window-sills, skirting boards and doors) and the vacuuming/cleaning of floors as appropriate and cleaning of the public areas, offices, meeting room, retail, café areas, public and staff toilets and entrances to the Museum and other areas as required.
• General maintenance, include things like replacing bulbs, function and event set ups, small DIY repairs.
• All MDAs are also required to contribute to major deep cleaning tasks during certain periods of the years.
• Empty and clean bins and remove waste to designated area, including the separation of waste, i.e. recycling, and any other duties which are in line with the Museum’s Green Tourism Award standards
• Report to Line Manager any defects seen which are likely to affect public experience and security.
• The MDA is required to use only approved cleaning materials and in accordance with manufacturers printed instructions and COSHH regulations. Chemicals should never be mixed with other chemicals.
• Ensure Safe Systems of Work and guidelines are implemented effectively within the role.
• The postholder is required to attend the Trust’s training programs to maintain and improve on their technical skills.

Contract Type: Fixed Term until the end of September 2025
Grade: FC04
Salary: £24,890 – £27,087 per annum, pro-rata (£13.26 – £14.43 per hour)
Hours: 16.5 hours per week (Monday & Tuesday: 12 – 4pm, Wednesday: 10am – 2pm and Thursday: 10am – 2.30pm)
Location: Dunfermline Carnegie Library and Galleries
Job Reference: ON000541

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have an exciting opportunity for a Cultural Services Assistant to join our team within Dunfermline Carnegie Library & Galleries. The post is for 16.5 hours and is fixed term. You will have a basic work pattern however your days of working will flex to meet the business needs when required and will include weekend working.

You will work as part of a team and be the first point of contact for visitors to our libraries, reading room, museum, and galleries as well as our shop. The role varies from day to day and would suit someone who loves books, culture and helping support our community to access a range of resources.

You can view the full job spec on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. We want you to have a flexible attitude and a willingness to learn.

Flexibility will be required and access to transport is necessary, as there may be travel throughout the region.

How to Apply
If you would like to find out more information about this role before applying, please contact Emmie Jordan, Venue Supervisor, for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com

The closing date for applications is Thursday 5th December 2024.

Interviews are anticipated to take place on Monday 16th December 2024 at Dunfermline Carnegie Library & Galleries.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Contract Type: Permanent
Grade: FC04
Salary: £24,890 – £27,087 per annum pro-rata (£13.26 – £14.43 per hour, £17.68 – £19.24 per hour for unsocial hours)
Hours: 3.5 hours per week on a Saturday
Location: Kincardine Library
Job Reference: ON000540

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We have a great opportunity for a part-time Library Assistant to join the teams within the Duloch Cluster. The post is for 3.5 hours per week on Saturdays at Kincardine Library. Weekend working posts are paid an unsocial hours’ enhancement. You will be based at Kincardine Library but may be required to cover elsewhere on occasion.

You’ll provide a friendly, efficient, and effective first point of contact for OnFife customers and visitors within a library environment. This includes providing advice, information, logging requests for services and taking payments. You will help with the delivery of OnFife services and contribute to the ongoing development of the organisation.

You can view the full job spec on our current vacancies page on our website.

About You
We are looking for someone who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. You should demonstrate a positive attitude to work and change and be able to work independently, as well as part of a team.

Flexibility will be required and access to transport is necessary, as there may be travel throughout the region and you may be asked to change your work pattern from time to time.

How to Apply
If you would like to find out more information about this role before applying, please contact Janek Matysiak, Venue Supervisor, for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on Thursday 12th December 2024.

Interviews are anticipated to take place on 19th December 2024 at Duloch Library.

We have 2 part time, permanent Visitor Experience Assistant positions available.

We can accommodate a range of weekly hours between 10 – 30 hours per week – please include in your application your preferred weekly hours.

Starting salary: £23,400 – £23,900 (FTE) with opportunity to progress to £24,400 per annum (FTE based on 37.5 hours per week – salary will be pro-rated for part time hours worked).

The role

Providing a first-class service to visitors to the RZSS Edinburgh Zoo in a varied and exciting role engaging with customers/visitors ensuring a high standard of customer service at all times. Ensuring all areas of the site are presented to the highest standards.

Some of the things you’ll do:

Provide first-class customer service by maintaining a positive, welcoming environment, proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.

Ensure all front of house areas are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.

Operate admissions systems efficiently and effectively to both sell and upsell products.

Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.

Respond to unexpected situations in a professional manner and seek advice and support from line manager when required.??

Act as a responsible driver for on-site visitor transport on a rostered basis.?

Ensure all front of house areas (car park, members gate, vehicle gate) are maintained to the highest standard, ensuring tickets, leaflets and information are regularly replenished, all areas are clean and clear, all posters and signs are presented as directed.?

Occasionally provide assistance in other operational areas including retail

Building on previous experience share ideas and suggestions to increase revenue and minimise impact on the environment.

Ensure compliance with RZSS’s policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.

Engage with the Society’s appraisal system, and demonstrate commitment to our values, behaviours and your continuous personal development.

Perform other reasonable duties and projects for RZSS as directed by your Manager. .

What we’re looking for:

Good achievement in standard grades (or equivalent), including English and Mathematics.
Accurate numerical reasoning skills and attention to detail.
Experience in use of electronic cash till.
Providing first-class customer care and service, including dealing with customer queries.
Previous work in a range of visitor experience activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

Interviews expected to be held: w/c 9th December 2024

Contract Type: Fixed-term contract (maternity cover)
Grade: FC04
Salary: £24,890 – £27,087 per annum (pro rata)
Hours: 21.6 hours per week
Location: Bankhead Central, Glenrothes
Job Reference: ON000537

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We’re a real Living Wage employer, and we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses, so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
An exciting opportunity has arisen in the Museum Collections team due to maternity leave for the existing postholder. This part time post plays an essential role in assisting Curators with looking after, and making accessible, a wide range of collections of over 115,000 objects.

This role is based at the Collections Centre in Glenrothes, however you will also work frequently at our other venues across Fife, including Kirkcaldy Galleries, Dunfermline Carnegie Library & Galleries and St Andrews Museum. Collections management responsibilities include assisting with cataloguing on EMu, storage, photography and preventative conservation.

High quality customer service is required for enquiries online and in person. This includes showing objects to visitors at the Collections Centre and helping Curators with groups visits and volunteers. The postholder will also assist Curators with objects selected for displays and exhibitions.

The postholder will also assist colleagues in the Exhibitions and Archives & Local Studies teams as well as other staff across OnFife when relevant.

The full job description can be found on our current vacancies page on our website.

About You
It is essential that you have catalogued collections on Collections management systems and have museum object handling experience. You also must have good organisational and communication skills (written and oral) and excellent attention to detail.

Knowledge of preventative conservation and a current driving licence are desirable.

How to Apply
If you would like to find out more information about this role before applying, please contact Nicola Wilson, Collections Development Manager for an informal chat about the role. Contact details can be found on our current vacancies page on our website.

When you‘re ready to apply, please return your completed application form along with a completed equal opportunities form to hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 12 noon on Thursday 28 November 2024.

Interviews are anticipated to take place week commencing 9 December 2024.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Contract Type: Permanent
Grade: FC04
Salary: £24,890 – £27,087 per annum (pro rata)
Hours: Average 25.2 hours per week
Location: Bankhead Depot, Glenrothes
Job Reference: ON000534

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

As an employer, we offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role
We are looking to appoint a versatile and enthusiastic individual with excellent customer service skills to join our mobile library service. The team member will work alone or with another team member stopping at small towns, villages and schools throughout Fife.

Based at Bankhead Depot, Glenrothes, the normal hours are Mondays, Tuesdays, Wednesdays and every second Friday from 8.48am to 5pm. The successful candidate would also be expected to work additional days to cover absences within the team.

You can view the full job spec on our current vacancies page on our website.

About You
This is an ideal opportunity for someone who is passionate about customer service, has excellent local knowledge and a keen interest in books for adults and children.

Experience in working with a diverse range of customers is essential, together with knowledge and confidence in using ICT systems including Microsoft applications. Experience of library procedures and computerised management systems would be an advantage, though full training will be given.

The role involves driving a large (7.2 tonne) mobile library vehicle. A full, clean, current driving licence with C1 entitlement is therefore essential as is a current driver CPC qualification or willingness to work toward this. OnFife would arrange the CPC training if necessary for the successful candidate.

Working alone, or with another team member, the successful candidate must possess the enthusiasm, initiative and problem-solving skills to ensure an efficient and reliable service for our communities. Please note that a PVG check may be required as part of this role.

How to Apply
If you would like to find out more information about this role before applying, please contact Jim Anderson, Fleet Officer for an informal chat. Contact details can be found on our current vacancies page on our website.

When you’re ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

The closing date for applications is 9am on Thursday 21 November 2024.

Interviews will take place on Wednesday 27 and Thursday 28 November at Bankhead Depot, Glenrothes.

OnFife is an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

Provan Hall is an A listed medieval building located in Auchinlea Park, which sits at the heart of Easterhouse, Glasgow. The building has recently reopened after a £2m restoration, offering a new hub for heritage and cultural learning and engagement, and as a visitor gateway to the Seven Lochs Wetland Park.

Following its restoration, Provan Hall is now managed and operated by the Provan Hall Community Management Trust. The aim of the Trust is to use the building renovation as a catalyst to engage and inspire local people and visitors in Easterhouse’s culture heritage by providing opportunities that connect local people and visitors to the past and inspire further creative learning and activity.

About the roles
These are 6 month part time roles at £11.44ph, 17.5 hours per week, due to begin in January 2025 and funded by the National Lottery Heritage Fund. We welcome applications from people not currently in paid employment from ages 18+.

We will work with you to design a work plan complete with training and guidance to reach your personal and professional development goals. No formal qualifications are essential but please read the person specification for each role carefully.

A hybrid of working from home and onsite at Provan Hall is available but the frequency will depend on the role, tasks and projects assigned and we will plan a schedule with you to suit the role and your goals.

We have roles available in Heritage Interpretation.

Full recruitment packs and application forms can be found on our website: https://www.provanhall.org/opportunities-and-volunteering

Completed applications must be sent to info@provanhall.org by 5pm on 21st November.

If you have an enquiry about any of the roles, please get in touch with us at info@provanhall.org