Visitor Services

Brand Home Guide

Royal Lochnagar Visitor Centre
Salary: £24,993.36 per annum plus benefits (annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

Full time, permanent

Royal Lochnagar distillery is situated just one mile from Balmoral Castle and sits at the foot of the Cairngorm mountains, fed by the crystal-clear water of the Scarnock springs.

Originally called New Lochnagar, it was renamed following a royal visit from Queen Victoria and Prince Albert in 1848. Today, the distillery combines the traditional pagoda kiln heads, and techniques like the open mash tun, with expert-led tours and tastings to help whisky lovers discover the story of Royal Lochnagar, its scenic setting and, most importantly, its beloved whisky.

Please note: This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland.

Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Create a future worth celebrating with us!

Brand Home Guide

Oban Visitor Centre

Permanent, full-time

Salary: £24,993.36 per annum plus benefits (annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

We have an outstanding opportunity to join our dedicated team at our Oban Visitor Centre as a Brand Home Guide. Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

 

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

Main Purpose of Job

To drive income and admissions growth at Aberdeen Science Centre by delivering an exceptional visitor experience and maximising opportunities for ticket sales, events birthday parties and retail. This role is central to achieving the centre’s commercial and engagement objectives. The post holder will ensure all operational, customer service, staffing and programming elements work together to attract, retain and delight visitors. With responsibility for key team members and front-facing functions, the Visitor Experience Manager ensures high standards, consistent delivery, and alignment with strategic goals, including the achievement of 5-star Quality Assurance status from ASVA.

Main Duties and Responsibilities

Visitor Experience
• Lead on achieving annual income and admission targets through effective visitor journey management, customer service excellence and programming.
• Oversee the delivery of a seamless and welcoming visitor experience to maximise ticket sales, repeat visits and customer satisfaction.
• Ensure that the visitor experience consistently aligns with the standards required to secure and retain the 5-star Quality Assurance award from ASVA.
• Lead on rota planning to ensure adequate staff coverage and efficiency especially during peak times and events.
• Develop and implement training programmes for front-facing staff to deliver high-quality, informed and friendly service.
• Work closely with the marketing team to align campaigns with visitor experience and admissions goals, ensuring accurate, engaging communication that supports successful income generation.
• Monitor and respond to visitor feedback and data to improve experience, optimise conversion rates and increase dwell time and spend.

Events
• Manage and grow ASC’s ticketed events income
• Plan, support and coordinate both internal and external ticketed events to maximise impact, profile and profitability.
• Work in partnership with the marketing team to promote events, supporting the development of campaigns and responding to enquiries to secure bookings.
• Liaise effectively with all suppliers, guest speakers and contractors.

Line Management
• Provide effective leadership and direct line management for the Public Engagement Coordinator, Public & Digital Engagement Coordinator and Receptionist
• Conduct regular supervision, appraisals, and performance reviews; lead staff development and succession planning.
• Coordinate staff rotas, monitor attendance and performance and manage leave requests to ensure operational continuity.
• Foster a positive, collaborative, and high-performing team culture focused on audience engagement and commercial success.

Miscellaneous
• Act as Duty Manager when on shift, with full responsibility for site operations during allocated times.
• Support strategic planning, reporting and budget development, particularly around commercial income streams.
• Contribute to funding proposals, evaluation, and reporting especially where tied to admissions, engagement or visitor experience.
• Undertake any other duties appropriate to the role and the operation of Aberdeen Science Centre.
• Act as an outstanding ambassador for Aberdeen Science Centre both locally and further afield.
• Attend trade shows and external networking events as appropriate.
• The post holder will be expected to work flexibly within the team, with a willingness to work evening and weekends as required.

All science centre staff are expected to:
• Perform their own general clerical duties including, but not limited to, typing, copying, mailing and filing.
• Ensure all current legislation including, but not limited to, GDPR and Health and Safety is followed at all times.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Consider the day to day environmental impact of their work and act to reduce accordingly i.e. turn off unwanted lights, reduce paper usage etc
• Follow any other reasonable duties as assigned by their line manager or Chief Executive.
• To attend conferences and other learning opportunities as required.

Person Specification
Do you have the skills, experience and enthusiasm we are looking for?
Essential Competencies
• Educated to degree level or equivalent professional experience
• Proven track record of meeting income/admissions targets
• Experience managing visitor-facing operations
• Excellent commercial awareness and customer focus
• Experience managing ticketed events or programmes
• Strong team leadership and staff development skills
• Competence in rota planning and operational coordination
• Experience with customer service training
• Excellent communication and stakeholder skills
• Experience in cultural, visitor attraction or science learning setting
• Ability to use visitor feedback and data to improve services
• Understanding of health and safety, safeguarding and accessibility
• Experience with CRM or booking systems
• Flexible approach to working hours and responsibilities
Desired Competencies
• Knowledge of ASVA standards and quality assurance processes
• Passion for science communication and informal learning
• Full, clean driving licence

The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties. As a term of your employment, you may be required to undertake such other duties as may reasonably be required of you in the post mentioned above.
Aberdeen Science Centre reserves the right to amend the Job Description in consultation with the employee.
Aberdeen Science Centre pursues a policy of equal opportunities in the appointment and promotion of staff.
How To Apply
To apply for this position please send a CV and Covering Letter outlining your suitability relative to the Job Description & Person Specification to: recruitment@asc.scot or to: Recruitment, Aberdeen Science Centre, 179, Constitution Street, Aberdeen, AB24 5TU
Closing date for applications: Monday 28 July 2025, 12noon

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? We are looking for a Caretaker to support the facilities team in ensuring that day-to-day operations at Dalkeith Country Park run smoothly. You will carry out small maintenance, repair and decorating jobs, ensure toilets and public areas are maintained to a high standard and help set up meeting rooms and event spaces. Working an average of 35 hours per week on a 4 days on, 4 days off basis, your shift will start at 7.30am and finish at 6.30pm. You may also be asked to provide additional cover which may include the occasional night shift.

The person? With strong practical maintenance skills, you will be customer focused with a ‘can-do’ attitude and flexible approach to work. Candidates must have experience in a similar role dealing with a variety of repair and maintenance issues, and be comfortable carrying out manual tasks. A full UK driving licence is essential.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the Caretaker job title for more details on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 21 July.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Role profile

V&A Dundee is looking for two highly motivated Curators to join its Exhibitions Team.

In this dynamic and rewarding role, you will work creatively and collaboratively with a broad range of stakeholders to research, develop and deliver a diverse range of exhibitions, displays and commissions across V&A Dundee’s exhibitions programme.

Using your interest in design and rigorous research skills, you will develop strong curatorial narratives for our exhibitions and ensure these are relevant and accessible to V&A Dundee’s diverse audiences. You will collaborate with a broad range of internal and external stakeholders, and collaborate with the academic and design communities to inform V&A Dundee’s approach.

V&A Dundee values the importance of design in achieving inclusive and innovative exhibitions, and you will work closely with exhibition designers to create unique spaces in which our audiences encounter objects and ideas.

As an exceptional project manager, you will be responsible for the practical delivery of selected exhibitions, including loan management, exhibition transport and installation arrangements.

Duties and Responsibilities

Undertake curatorial research to inform the development of V&A Dundee exhibitions across a diverse range of design disciplines.

Develop exhibition concepts for selected exhibitions and ensure key messages align with V&A Dundee’s mission and vision.

Identify and engage a broad range of internal and external stakeholders to ensure a diverse range of voices are heard when shaping curatorial narratives.

Contribute to the development of V&A Dundee’s curatorial vision through team ideation, as well as developing own research and exhibition proposals that reflect V&A Dundee’s strategic vision and priorities.

Author, commission and edit exhibition interpretation, prioritizing access and inclusivity, and engaging the broadest possible audience with V&A Dundee’s exhibition programme.

Develop design briefs for 2D and 3D design for specific exhibitions, embedding current thinking and best practice in exhibition-making.

Manage design and build schedules and budgets to ensure exhibitions are delivered on time and on budget.

Manage all practical arrangements, including condition checking, packing, transport, UK Government Indemnity Scheme & insurance cover, couriers and installation / de-installation for specific exhibitions.

Work collaboratively with colleagues across V&A Dundee teams to support the holistic delivery of V&A Dundee exhibitions.

Manage Registrar activities for specific exhibitions and displays, including negotiation and processing of loan contracts, liaising with lenders over conditions, and managing insurance, display, scheduling and transport arrangements.

Actively contribute to supporting V&A Dundee’s strategies for widening access, inclusion and diversity.

Respond to external enquiries and seek out ways to provide support or to create connections amongst our peers in the design, curatorial and academic communities.

Represent the Museum externally through attendance at conferences, talks and events.

Provide interviews to journalists and broadcasters, provide curator tours of the exhibitions at V&A Dundee for colleagues and external groups.

Any other duties as deemed necessary by the Head of Exhibitions or Programme Director.

Person specification

Essential

Ability to contribute to an inclusive, respectful and collegiate workplace through a collaborative, team driven and growth-oriented mindset and working approach.

A strong interest in design, excellent research skills and a desire to work across a range of subjects and both historical and contemporary design.

A strong understanding of the ‘big picture’ of what it means to make an exhibition: from curatorial research through to the exhibition design and build and a desire to lead all aspects of the exhibition development and delivery.

Ability to work as part of a team and independently, remaining calm under pressure and with a proactive problem-solving approach to issues.

Evidence of having incorporated diversity and inclusion strategies into programme planning with an awareness of issues of inclusion and cultural diversity as they affect colleagues and the work of a major museum.

Proven experience of undertaking research and developing a strong curatorial narrative for target audiences.

Proven experience of lender management, project management and budget management for large scale temporary exhibitions with strong organisational skills.

Proven experience of having arranged UK Government Indemnity Scheme cover, or commercial insurance cover, in a similar museum or gallery context.

Extensive experience of working with curators, lenders, designers, artists, build contractors, and transport agents and an ability to secure buy-in across stakeholders.

A desire to share the work of the Museum with the public and the press and to undertake public speaking responsibilities with the support of press training.

Ability to manage an internal project team and galvanise colleagues through a shared vision.

Excellent communication and negotiation skills and ability to maintain a professional attitude and handle sensitive situations with diplomacy and tact.

Impeccable writing skills and proven experience of high-quality critical writing.

Desirable

Experience of having developed and delivered exhibitions in a museum context.

Experience of working with external project managers and quantity surveyors, and of working through RIBA stages for exhibition design and build.

Experience of having worked on international touring exhibitions.

Experience of line management.

JOB PURPOSE
To ensure that the garden, grounds, and related policies of gardens are managed and maintained as internationally recognised gardens of outstanding historical and horticultural importance, contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the Crathes team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and a minimum of 4 years practical work experience in a heritage or amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training.
• Current driving licence valid for driving in the UK.
• Formal machinery certifications, i.e., Ride on mowers, tractors, chainsaws etc.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden and estate e.g., managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry.
• Contributing to the management, conservation, and development of the garden and estate by plant propagation, cultivation, production of seed and the inputting of appropriate plant records on IRIS bg database and labelling were directed by the head gardener, assistant head gardener or propagator.
• The ability to work individually or as part of a team across a wide range of activities across the garden & estate including large areas of Yew & Box hedge cutting, strimming & brush cutting, tractor/ATV driving, chipping & spraying.
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks.
• Fostering positive relationships with visitors, local communities and other organisations and promoting the work of the Trust when & were appropriate.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver the required outputs and the appropriate standard of work, and gain benefit/satisfaction from their activities.
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• On occasion, contributing to the review and development of annual operating plans and operational workplans for the gardens.
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures. This will include ensuring timely completion of HAVS, spraying records and attendance of annual health monitoring.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
• Practical experience in general amenity or heritage gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, climbers, herbaceous plants, turf culture and pruning techniques.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance and a wiliness to expand this.
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with the garden & estate team and a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and the ability to work using own initiative, in the absence of direct line management.
• A high eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning, management of online forms and a wiliness to use this.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same.
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of tree inspections and advanced CS units.
• Current First Aid certification (or willingness to train and use).
• Experience of working in a mixed team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context.

DIMENSIONS AND SCOPE OF JOB
People Management
• Not a line manager but will, on occasion, supervise volunteers and staff under instructions from Head gardener, assistant head gardener or propagator.
• Will work closely with other property colleagues and will have some interaction with other technical/specialist advisory colleagues based in other locations and departments (e.g. other NTS gardens.)
• Will have regular (daily) interaction with members of the public and guests of all ages and abilities.

Finance Management
Not a budget-holder but will be expected to take into consideration efficient use of resources for impact on the garden budget.

Tools/equipment
• Will be a user of driven vehicles such as ride-on mowers and tractors.
• Will be a frequent user of powered tools such as chainsaws, mowers, strimmer’s, hedge-cutters, and, have a curiosity to further this.
• Will be a frequent user of hand-tools such as spades, forks, trowels, rakes, hoes, shears, and secateurs.
• Will be an occasional user of IT equipment & role specific systems such as IRIS BG database, online holiday booking forms, expenses etc.

Dundee Science Centre is an award-winning charity located in the heart of Dundee, often referred to as ‘the coolest little city in Britain’ (GQ Magazine) celebrating our 25th Anniversary in 2025. As a mission led charity, Dundee Science Centre’s vision is that our communities are inspired to explore and connect with science by providing access to memorable Science, Technology, Engineering and Maths (STEM) inspired experiences.

Dundee Science Centre’s mission is to make science accessible by welcoming visitors in centre to experience a range of interactive installations and experiments that showcase STEM in a way that is engaging for all ages. We also provide inspiring STEM programmes to schools and communities, ensuring that these subjects are made relevant and exciting for a wider audience. We achieve this by partnering with researchers and companies, to make complex scientific concepts understandable and relevant. To support this ambition, we are seeking an experienced STEM Programme Lead with experience delivering for both formal and informal audiences to join our team.

The post holder will be responsible for working with internal and external colleagues to design, develop, and evaluate new STEM programmes which make science accessible. This will include developing the exhibit/experience concept and outcomes, working with colleagues to implement the event/experience and providing training and advice on how to maximise our visitors’ STEM inspired experiences. In addition, you will inform the development and delivery of an integrated marketing campaign to attract visitors to Dundee Science Centre and ensure best practice in the approach, delivery, and legacy.

As part of our commitment to inclusion and diversity, you will contribute to the development of Dundee Science Centre’s widening access strategies creating a culture of inclusion for our team and audience, with a focus on health and wellbeing.

This is a full-time post, offered on a hybrid basis, with onsite presence essential. Hours of work will be flexible depending on the availability of the individual; and will include shifts over the weekend and evening work where necessary.