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Visitor Services

Visitor Services Assistant – Admissions

JOB PURPOSE
A Visitor Services Assistant is crucial to our visitors’ “first impression” of the property and in establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage and as the organisation that actively wants people to engage with and enjoy the properties it cares for. As you will be working in a customer-facing role, this means you will directly engage with visitors on arrival (and often at departure) so excellence in customer care is paramount, as you will be responsible for ensuring you are providing our Visitors with the best entry options (Memberships, admissions tickets, guidebooks). The Visitor Services Assistant is expected to meet (if not exceed) sales targets for the selling of Memberships and Guidebooks. You will also be expected to be knowledgeable and actively engage with our visitors and provide general “tourist information” for the locality and other nearby Trust properties.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This is a key role to deliver a high-quality visitor experience at Culzean Castle and Country Park (including but not limited to):

• Ticket / membership sales and admissions
• Always following GDPR guidelines when signing new members and storing paperwork
• Delivering a high level of customer service
• Cash handling/reconciliation
• Cash reconciliation duties including end of day administration tasks. Ensuring cash is handled accurately according to our cash handling procedures.
• Accurate recording of visitors and members onto tablets and ensuring these are well maintained with any issues being reported in a timely manner
• A passion for product knowledge and upselling
• Working with the Visitor Services Supervisor and the rest of the Visitor Services Team to deliver membership targets and KPI’s
• Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety)
• Traffic management – ensuring that cars are dealt with in a timely manner to ensure that traffic never backs up onto the road. This might involve taking decisions to open extra lanes or alerting facilities in busy times

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

SCOPE OF JOB

People Management
• Will work closely with other property colleagues, and will also have regular contact with specialist advisory colleagues based in other locations and departments (e.g. Visitor Services Manager, Operations Manager and the Central Retail Team)
• Will have regular (daily) interaction with members of the public of all ages and abilities.

Finance Management
• Share Till Reconciliation Duties with other staff.
• To assist the Visitor Services Manager & VSS with accurate stock control procedures (write-off/wastage etc.)

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Experience
Essential
• Ability to work within a team or independently, with minimal supervision to a high and safe standard.
• Ability to be flexible, in adapting to working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills for both memberships and guidebooks.
• Genuine belief in the value of good customer service.
• Careful and accurate execution of membership forms and recording of visitor stats.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable
• Previous cash handling experience
• Historical knowledge of the site and a passion for heritage
• Previous experience or volunteer experience in museum, tourism or conservation sector
• Experience using EPOS
• Experience with cash handling/working with financial data.

Steward

Your role of Steward at Historic Environment Scotland is a permanent position with a likely start date of August/September 2025.

You will work with colleagues to prepare the site for operation each day and welcome visitors throughout the year. You will be assisting with information, entry tickets and products, and will make sure visitors have the best possible experience of this site with its unique history and architecture. You will interact with visitors in the house and gallery spaces, inspiring them to explore the compelling and diverse history of Duff House, National Galleries of Scotland and the Dunimarle Collection.

Visitor Experience Assistant

The Unicorn Preservation Society is seeking part-time Visitor Experience Assistants to deliver exceptional customer service and maintain high standards of visitor engagement at HMS Unicorn.

Working closely with the Operations Manager and Heritage & Learning Manager, you will be responsible for providing a welcoming, informative, and memorable experience for all visitors to HMS Unicorn. Key responsibilities include acting as the primary point of welcome for visitors, delivering guided tours, staffing the museum shop, operating the front desk (including monitoring alarm systems and handling cash), ensuring public areas are clean and safe, and supporting museum events.

This role requires excellent customer service skills, cash handling experience, strong communication abilities, and the physical capability to work on a historic ship with ladderways and varying access levels. Experience in heritage or museum settings is desirable but not essential.

As HMS Unicorn undergoes its transformative Project Safe Haven development, this is an exciting opportunity to join our team during a pivotal moment in the ship’s 200-year history, helping to preserve this irreplaceable maritime treasure while creating world-class visitor experiences.

This is a part-time position (25 hours per week) with weekend and some evening work required. The role offers 34 days annual leave (pro rata) and pays £12.60 per hour.

Learning and Community Engagement Assistant

Job Title: Learning and Community Engagement Assistant
Contract Type: Fixed Term (until September 2029)
Grade: FC04
Salary: £24,890.91 – £27,087.17 per annum, pro-rata
Hours: 16 hours per week
Location: Kirkcaldy Galleries
Job Reference: ON000576

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. An ambitious leadership-oriented charity, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting.

We offer a local government pension scheme, generous holiday allowance and flexible working opportunities. If you need to travel for work, we can provide pool cars if you’re near head office or pay travel expenses so you are not out of pocket! Along with this, you can also access discounted gym/swim memberships and other employee benefits.

The Role

We are part of Going Places, an Art Fund programme made possible with generous support from The National Lottery Heritage Fund and the Julia Rausing Trust. This project includes the funding for this post within the exhibitions team at OnFife.

Going Places is an ambitious, UK-wide programme that will engage new and underrepresented audiences with museum collections across the country through collaborative touring exhibitions. Over the next five years, six museum networks will co- create 12 touring exhibitions, resulting in 40 unique presentations across 20 partner museums in a celebration of the UK’s collections. The programme has been developed in collaboration with the six museum networks and their audiences. Local communities will be central to shaping exhibitions, reinterpreting collections to reflect diverse voices, experiences and stories.

OnFife is part of the Long Distance Connections network with Museums Worcestershire and Penlee House Gallery & Museum, Penzance. Through shared research, community engagement and a youth exchange programme, our network will create two exhibitions that will tour within the network. In our first exhibition we will work with young people to explore stories of female artists represented across each of the partner museums’ collections and, for our second touring exhibition, we will use play-based ways to engage under-5s. Works from all three collections will be brought together in dialogue to tell new stories, inviting audiences to engage in new and innovative ways.

As part of the team you will work with targeted audiences to help deliver co-curated exhibitions and develop wider programming for the two touring exhibitions and support the development of partnerships. The first exhibition focusing on female artists will work with a target audience of young people aged 16-21 whilst the second exhibition will work with EYFS (0–5-year-olds) and their carers. You will organise & facilitate sessions with target audiences, organise and work with external facilitators/artists; enable and contribute to the co-curation of the two touring exhibitions for the project; develop programming activity for wider audiences and work with the wider team to deliver project goals; contributing to evaluation, reports, meetings.

Whilst based at Kirkcaldy Galleries you might be required to work off-site as you will be working directly with community groups and young people, undertaking work in the collections store at Bankhead, and travel to meetings across the UK and with young people.

This role is part-time (16 hours), with occasional evening and weekend work as required.

You can view the full job spec on our current vacancies page on our website.

About You

You will have experience of lifelong learning in a museum or heritage context, including work with children and young people. You will understand the value of, and have experience in, co-curation and community engagement work. You will be used to multitasking in a creative project environment, as well as facilitating exciting and engaging programmes that meet the needs of communities and target audiences.

You will be organised and motivated and enjoy working as part of a team as well as independently. You’ll be confident in communicating with a wide range of people and use a variety of tools to do so.

How to Apply

If you would like to find out more information about the role before applying, please contact Gillian Crumpton, Exhibitions and Community Engagement Manager for an informal chat. Contact details can be found on our current vacancies page on our website.

When you are ready to apply, please complete our application form and equal opportunities form and return them to the HR team at hr.fct@onfife.com. The application pack can be downloaded from our current vacancies page on our website.

We are an equal opportunities employer.

We are proud to support the Armed Forces community and are committed to the Armed Forces Covenant.

The closing date for applications is 9am on 31 July 2025. Due to the high number of applications we receive, we are unable to respond to each applicant. If you do not hear within two weeks of the closing date you have not been successful on this occasion but thank you for taking the time to apply.

It is anticipated interviews will take place on 13 August 2025 at Kirkcaldy Galleries.

Going Places, an Art Fund programme made possible with generous support from The National Lottery Heritage Fund and the Julia Rausing Trust.

Visitor Services Officer

Contract: Fixed Term until 31 August 2026
Leave: 41.5 days per annum (including public holidays) pro-rated

Working Pattern: 4 days per week – 23 hours
Monday: 10:00 – 15:30
Thursday: 10:00 – 15:30
Friday: 10:00 – 15:30
Saturday: 10:00 – 17:00 (with a 30-minute lunch)

Pension: Civil Service pension arrangements with an employer contribution of 28.97% of basic annual salary
Clearance Required: CTC security clearance will be processed at job offer stage

There may be seasonal adjustments to working patterns, including extended opening hours during summer months and to support major events.

Want to work in one of the most influential places in Scotland? Now is your chance!

This is an excellent opportunity to join the Visitor Services (VS) team as a Visitor Services Officer. We have a fixed term post available. This may be extended, or become permanent, subject to the outcome of a review of our service.

This appointment is also open to people looking to apply on a secondment basis.

VS is made up of approximately 18 staff with a variety of work patterns and is one of the main public-facing teams in the Scottish Parliament. The Office sits within our Directorate of People, Communications, and Inclusion.

The team provides a range of services for the Members of the Scottish Parliament (MSPs), their guests and other visitors to the Parliament and they’re currently developing new services online. Having led on the successful attainment of a Visit Scotland Five Star award, VS provides innovative and popular services and facilities to a world-class level and quality which support the Parliament’s public engagement strategy and activities.

Key activities include general office administration; organising and booking of tickets for Parliamentary business sessions, tours and events using digital booking systems; staffing the Visitor Information Desk; general visitor management and reception; providing support for major and regular events and delivering the guided tours and talks programme. The Parliament Shop is also part of Visitor Services operations and therefore sales, cash-handling and stock-processing duties are included in this role.

Reporting to a Visitor Services Supervisor, you‘ll ensure that activities are delivered according to high standards, consistently and with an excellent demonstration of high-quality service. You’ll be responsible for delivering our services and key activities.

You’ll be experienced in working with the public in a busy visitor or customer service environment and will have exceptional customer care skills. You’ll be able to demonstrate a proactive approach and will have a high level of accuracy and attention to detail. With excellent communication skills, you’ll have the ability to communicate effectively to a wide range of service users and speak publicly to a diverse range of audiences both internally and externally.

You’ll have the ability to develop and maintain positive working relationships, especially across publicly engaging offices.

You will encourage a culture where your team members are empowered to deliver high quality work which will enhance the reputation of the Parliament. You’ll also champion collaborative working with colleagues across the parliamentary service, promoting positive and open communication, as well as our commitment to diversity and inclusion.

We particularly welcome applications from candidates from a Minority Ethnic background and Disabled candidates. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.

For full information about this role and to apply for this job follow the link below.

Brand Home Guide

Brand Home Guide

Royal Lochnagar Visitor Centre
Salary: £24,993.36 per annum plus benefits (annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

Full time, permanent

Royal Lochnagar distillery is situated just one mile from Balmoral Castle and sits at the foot of the Cairngorm mountains, fed by the crystal-clear water of the Scarnock springs.

Originally called New Lochnagar, it was renamed following a royal visit from Queen Victoria and Prince Albert in 1848. Today, the distillery combines the traditional pagoda kiln heads, and techniques like the open mash tun, with expert-led tours and tastings to help whisky lovers discover the story of Royal Lochnagar, its scenic setting and, most importantly, its beloved whisky.

Please note: This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process. 

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

About Us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value

This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland.

Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

Feel inspired? Create a future worth celebrating with us!

Brand Home Guide

Brand Home Guide

Oban Visitor Centre

Permanent, full-time

Salary: £24,993.36 per annum plus benefits (annual bonus, product allowance, 34 days of holiday, private pension scheme, sharepurchase, and many more)

We have an outstanding opportunity to join our dedicated team at our Oban Visitor Centre as a Brand Home Guide. Oban is an iconic visitor centre that provides extraordinary visitor experiences to all our visitors from around the globe.  We captivate and educate our guests whilst leading them throughout our full-sensory interactive tour and tasting experiences. Our people are making history every day and act as true ambassadors for this inspiring brand.  

This role will require weekend and evening work.

About The Team

This is a chance to be involved in an ambitious and truly one-of-a-kind team where our aim is to create remarkable and unforgettable experiences across each and every one of our venues across Scotland. Our Malt Brand Homes will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.

 

You will be responsible for:

Being an integral part of the visitor centre team, as a Brand Home Guide, you’ll be required to deliver high standards of customer service and an outstanding and memorable visitor experience.
Our tours are the opportunity for the public to learn who we are and what we do, you’ll be guiding them around our beautiful distillery representing the brand and Diageo using the full training provided. 
You will assist with ticket sales and promoting our brand throughout the full experience, from warmly greeting our guests to providing advice and information on the offerings of our outstanding visitor experience.
There will be shop duties and upselling products will be required alongside the merchandising of our other products in the retail area. 
You’ll help with the planning and implementation of special events throughout the year. 

To be successful in this role:

We’re looking for people with character: driven, resilient and open-minded.  Are you passionate about customer service and a team player? We certainly hope so! 

 
We’re looking for someone who values the importance of working in a team and being able to build strong working relationships with customers as well.  Ideally you will have insight into the drinks industry or worked within a hospitality environment.

Working with Us

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

Product allowance
Contributory pension scheme
Competitive annual bonus (dependent on performance)
Generous holiday allowance
Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Create a future worth celebrating with us!

Visitor Experience Manager

Main Purpose of Job

To drive income and admissions growth at Aberdeen Science Centre by delivering an exceptional visitor experience and maximising opportunities for ticket sales, events birthday parties and retail. This role is central to achieving the centre’s commercial and engagement objectives. The post holder will ensure all operational, customer service, staffing and programming elements work together to attract, retain and delight visitors. With responsibility for key team members and front-facing functions, the Visitor Experience Manager ensures high standards, consistent delivery, and alignment with strategic goals, including the achievement of 5-star Quality Assurance status from ASVA.

Main Duties and Responsibilities

Visitor Experience
• Lead on achieving annual income and admission targets through effective visitor journey management, customer service excellence and programming.
• Oversee the delivery of a seamless and welcoming visitor experience to maximise ticket sales, repeat visits and customer satisfaction.
• Ensure that the visitor experience consistently aligns with the standards required to secure and retain the 5-star Quality Assurance award from ASVA.
• Lead on rota planning to ensure adequate staff coverage and efficiency especially during peak times and events.
• Develop and implement training programmes for front-facing staff to deliver high-quality, informed and friendly service.
• Work closely with the marketing team to align campaigns with visitor experience and admissions goals, ensuring accurate, engaging communication that supports successful income generation.
• Monitor and respond to visitor feedback and data to improve experience, optimise conversion rates and increase dwell time and spend.

Events
• Manage and grow ASC’s ticketed events income
• Plan, support and coordinate both internal and external ticketed events to maximise impact, profile and profitability.
• Work in partnership with the marketing team to promote events, supporting the development of campaigns and responding to enquiries to secure bookings.
• Liaise effectively with all suppliers, guest speakers and contractors.

Line Management
• Provide effective leadership and direct line management for the Public Engagement Coordinator, Public & Digital Engagement Coordinator and Receptionist
• Conduct regular supervision, appraisals, and performance reviews; lead staff development and succession planning.
• Coordinate staff rotas, monitor attendance and performance and manage leave requests to ensure operational continuity.
• Foster a positive, collaborative, and high-performing team culture focused on audience engagement and commercial success.

Miscellaneous
• Act as Duty Manager when on shift, with full responsibility for site operations during allocated times.
• Support strategic planning, reporting and budget development, particularly around commercial income streams.
• Contribute to funding proposals, evaluation, and reporting especially where tied to admissions, engagement or visitor experience.
• Undertake any other duties appropriate to the role and the operation of Aberdeen Science Centre.
• Act as an outstanding ambassador for Aberdeen Science Centre both locally and further afield.
• Attend trade shows and external networking events as appropriate.
• The post holder will be expected to work flexibly within the team, with a willingness to work evening and weekends as required.

All science centre staff are expected to:
• Perform their own general clerical duties including, but not limited to, typing, copying, mailing and filing.
• Ensure all current legislation including, but not limited to, GDPR and Health and Safety is followed at all times.
• Maintain confidentiality in all aspects of client, staff and agency information.
• Consider the day to day environmental impact of their work and act to reduce accordingly i.e. turn off unwanted lights, reduce paper usage etc
• Follow any other reasonable duties as assigned by their line manager or Chief Executive.
• To attend conferences and other learning opportunities as required.

Person Specification
Do you have the skills, experience and enthusiasm we are looking for?
Essential Competencies
• Educated to degree level or equivalent professional experience
• Proven track record of meeting income/admissions targets
• Experience managing visitor-facing operations
• Excellent commercial awareness and customer focus
• Experience managing ticketed events or programmes
• Strong team leadership and staff development skills
• Competence in rota planning and operational coordination
• Experience with customer service training
• Excellent communication and stakeholder skills
• Experience in cultural, visitor attraction or science learning setting
• Ability to use visitor feedback and data to improve services
• Understanding of health and safety, safeguarding and accessibility
• Experience with CRM or booking systems
• Flexible approach to working hours and responsibilities
Desired Competencies
• Knowledge of ASVA standards and quality assurance processes
• Passion for science communication and informal learning
• Full, clean driving licence

The above is intended to provide a clear but concise statement of the present MAJOR TASKS and ACTIVITIES of the job. It is not an exhaustive list of all its detailed duties. As a term of your employment, you may be required to undertake such other duties as may reasonably be required of you in the post mentioned above.
Aberdeen Science Centre reserves the right to amend the Job Description in consultation with the employee.
Aberdeen Science Centre pursues a policy of equal opportunities in the appointment and promotion of staff.
How To Apply
To apply for this position please send a CV and Covering Letter outlining your suitability relative to the Job Description & Person Specification to: recruitment@asc.scot or to: Recruitment, Aberdeen Science Centre, 179, Constitution Street, Aberdeen, AB24 5TU
Closing date for applications: Monday 28 July 2025, 12noon

Caretaker

What we do? Buccleuch is a diverse and innovative business with a passion for sustainable land use in rural Britain. We are dedicated to supporting the communities we live and work within, providing approximately 500 local jobs, respecting the environment, and contributing to rural culture through our heritage for generations to come. Our teams carefully manage complex economic, community and environmental considerations across a range of sectors, for the benefit of people and places.

The role? We are looking for a Caretaker to support the facilities team in ensuring that day-to-day operations at Dalkeith Country Park run smoothly. You will carry out small maintenance, repair and decorating jobs, ensure toilets and public areas are maintained to a high standard and help set up meeting rooms and event spaces. Working an average of 35 hours per week on a 4 days on, 4 days off basis, your shift will start at 7.30am and finish at 6.30pm. You may also be asked to provide additional cover which may include the occasional night shift.

The person? With strong practical maintenance skills, you will be customer focused with a ‘can-do’ attitude and flexible approach to work. Candidates must have experience in a similar role dealing with a variety of repair and maintenance issues, and be comfortable carrying out manual tasks. A full UK driving licence is essential.

Why work for us? We offer excellent benefits including private health cover, six weeks of holiday, gym and shopping discounts, cycle to work scheme, and wellbeing related support and resources.

How to apply? Please visit our website at www.buccleuch.com/work-with-us/ and click on ‘download information pack’ under the Caretaker job title for more details on the role and how to apply. If you decide that this is the role for you, click on ‘Apply now’ and remember to include a covering letter along with your CV.

The closing date for applications is 21 July.

Please view our privacy policy at http://www.dalkeithcountrypark.co.uk/privacy/

Curators

Role profile

V&A Dundee is looking for two highly motivated Curators to join its Exhibitions Team.

In this dynamic and rewarding role, you will work creatively and collaboratively with a broad range of stakeholders to research, develop and deliver a diverse range of exhibitions, displays and commissions across V&A Dundee’s exhibitions programme.

Using your interest in design and rigorous research skills, you will develop strong curatorial narratives for our exhibitions and ensure these are relevant and accessible to V&A Dundee’s diverse audiences. You will collaborate with a broad range of internal and external stakeholders, and collaborate with the academic and design communities to inform V&A Dundee’s approach.

V&A Dundee values the importance of design in achieving inclusive and innovative exhibitions, and you will work closely with exhibition designers to create unique spaces in which our audiences encounter objects and ideas.

As an exceptional project manager, you will be responsible for the practical delivery of selected exhibitions, including loan management, exhibition transport and installation arrangements.

Duties and Responsibilities

Undertake curatorial research to inform the development of V&A Dundee exhibitions across a diverse range of design disciplines.

Develop exhibition concepts for selected exhibitions and ensure key messages align with V&A Dundee’s mission and vision.

Identify and engage a broad range of internal and external stakeholders to ensure a diverse range of voices are heard when shaping curatorial narratives.

Contribute to the development of V&A Dundee’s curatorial vision through team ideation, as well as developing own research and exhibition proposals that reflect V&A Dundee’s strategic vision and priorities.

Author, commission and edit exhibition interpretation, prioritizing access and inclusivity, and engaging the broadest possible audience with V&A Dundee’s exhibition programme.

Develop design briefs for 2D and 3D design for specific exhibitions, embedding current thinking and best practice in exhibition-making.

Manage design and build schedules and budgets to ensure exhibitions are delivered on time and on budget.

Manage all practical arrangements, including condition checking, packing, transport, UK Government Indemnity Scheme & insurance cover, couriers and installation / de-installation for specific exhibitions.

Work collaboratively with colleagues across V&A Dundee teams to support the holistic delivery of V&A Dundee exhibitions.

Manage Registrar activities for specific exhibitions and displays, including negotiation and processing of loan contracts, liaising with lenders over conditions, and managing insurance, display, scheduling and transport arrangements.

Actively contribute to supporting V&A Dundee’s strategies for widening access, inclusion and diversity.

Respond to external enquiries and seek out ways to provide support or to create connections amongst our peers in the design, curatorial and academic communities.

Represent the Museum externally through attendance at conferences, talks and events.

Provide interviews to journalists and broadcasters, provide curator tours of the exhibitions at V&A Dundee for colleagues and external groups.

Any other duties as deemed necessary by the Head of Exhibitions or Programme Director.

Person specification

Essential

Ability to contribute to an inclusive, respectful and collegiate workplace through a collaborative, team driven and growth-oriented mindset and working approach.

A strong interest in design, excellent research skills and a desire to work across a range of subjects and both historical and contemporary design.

A strong understanding of the ‘big picture’ of what it means to make an exhibition: from curatorial research through to the exhibition design and build and a desire to lead all aspects of the exhibition development and delivery.

Ability to work as part of a team and independently, remaining calm under pressure and with a proactive problem-solving approach to issues.

Evidence of having incorporated diversity and inclusion strategies into programme planning with an awareness of issues of inclusion and cultural diversity as they affect colleagues and the work of a major museum.

Proven experience of undertaking research and developing a strong curatorial narrative for target audiences.

Proven experience of lender management, project management and budget management for large scale temporary exhibitions with strong organisational skills.

Proven experience of having arranged UK Government Indemnity Scheme cover, or commercial insurance cover, in a similar museum or gallery context.

Extensive experience of working with curators, lenders, designers, artists, build contractors, and transport agents and an ability to secure buy-in across stakeholders.

A desire to share the work of the Museum with the public and the press and to undertake public speaking responsibilities with the support of press training.

Ability to manage an internal project team and galvanise colleagues through a shared vision.

Excellent communication and negotiation skills and ability to maintain a professional attitude and handle sensitive situations with diplomacy and tact.

Impeccable writing skills and proven experience of high-quality critical writing.

Desirable

Experience of having developed and delivered exhibitions in a museum context.

Experience of working with external project managers and quantity surveyors, and of working through RIBA stages for exhibition design and build.

Experience of having worked on international touring exhibitions.

Experience of line management.

STEM Development Lead

Dundee Science Centre is an award-winning charity located in the heart of Dundee, often referred to as ‘the coolest little city in Britain’ (GQ Magazine) celebrating our 25th Anniversary in 2025. As a mission led charity, Dundee Science Centre’s vision is that our communities are inspired to explore and connect with science by providing access to memorable Science, Technology, Engineering and Maths (STEM) inspired experiences.

Dundee Science Centre’s mission is to make science accessible by welcoming visitors in centre to experience a range of interactive installations and experiments that showcase STEM in a way that is engaging for all ages. We also provide inspiring STEM programmes to schools and communities, ensuring that these subjects are made relevant and exciting for a wider audience. We achieve this by partnering with researchers and companies, to make complex scientific concepts understandable and relevant. To support this ambition, we are seeking an experienced STEM Programme Lead with experience delivering for both formal and informal audiences to join our team.

The post holder will be responsible for working with internal and external colleagues to design, develop, and evaluate new STEM programmes which make science accessible. This will include developing the exhibit/experience concept and outcomes, working with colleagues to implement the event/experience and providing training and advice on how to maximise our visitors’ STEM inspired experiences. In addition, you will inform the development and delivery of an integrated marketing campaign to attract visitors to Dundee Science Centre and ensure best practice in the approach, delivery, and legacy.

As part of our commitment to inclusion and diversity, you will contribute to the development of Dundee Science Centre’s widening access strategies creating a culture of inclusion for our team and audience, with a focus on health and wellbeing.

This is a full-time post, offered on a hybrid basis, with onsite presence essential. Hours of work will be flexible depending on the availability of the individual; and will include shifts over the weekend and evening work where necessary.

Visitor Services Assistant – Castle

PURPOSE OF THE ROLE

Culzean Castle is one of Scotland’s most loved castles, as one of the Visitor Services team within the castle, you’ll ensure that all visitors receive an excellent visitor experience and leave feeling inspired by this magical place. This will be achieved through being welcoming; engaging and knowledgeable; prepared to answer visitors’ questions about objects, stories of the castle and its family and the NTS.

The role involves some physical activity and will include standing for periods of time and/or walking through the building undertaking guided tours. Due to the historic nature of the building physical access from the upper levels in the event of an emergency is currently only by stairs.

KEY RESPONSIBILITIES

• Warmly welcome Visitors to the Castle by checking tickets and upselling Guidebooks to enhance their visit.
• Sharing the benefits of Membership with ticket holders and always actively looking at innovative and interesting ways to encourage Membership recruitment.
• Actively promote the work of the NTS and the value of NTS membership to existing and potential members
• Ensure the highest level of customer service ensuring all visitors receive an excellent visitor experience
• Maximise visitor enjoyment and understanding of the property through engaging visitors with the history of Culzean and the Kennedy family
• Delivery of a broad range of high-quality guided tours and talks about Culzean for the public and organised groups
• To deliver a range of engaging school workshops, for all ages and abilities
• Enhance the visitor experience through use of third person costumed interpretation, object handling conservation demonstrations (where applicable).
• Be mindful of security needs of the property and its contents, minimising opportunities for theft or damage through diligent monitoring of visitors and the implementation of security measures (e.g. locking up procedures etc.)
• Be aware of the conservation needs of the property and its contents and minimise the risk of accidental damage through engaging with visitors and the implementation of appropriate conservation measures
• Share in the common responsibility of implementing the Trust’s Health & Safety policy, being mindful at all times of health & safety of self, staff, volunteers, and visitors
• Share in the common responsibility for the safe evacuation/management of colleagues and visitors in the event of a fire or security alert or alarm
• Share in the common responsibility for housekeeping duties at the beginning and end of every shift (hoovering and removal of rubbish for example)
• Other reasonable duties as required

SCOPE OF ROLE

People Management
• No line management responsibility but will work closely with other property colleagues and will have interaction with other technical/specialist advisory colleagues based in other locations and departments.
• Will have daily interaction with members of the public of all ages and abilities

Financial Management
• Not a budget holder.

Essential
• A personal commitment to excellence in customer care with the ability to enthuse and motivate others
• Must have enthusiasm for Scottish heritage and in particular family history and history of art/architecture
• Must be a very able and enthusiastic verbal communicator
• Must have sound working experience dealing effectively with a wide range of people in a public situation
• Must have a genuine understanding of and belief in the work of the NTS
• Willing to show commitment and flexibility in work practice
• Ability to be flexible, to adapt working patterns and tasks to meet day-to-day variations in property needs.
• Ability to adjust pace to match customer flow without compromising quality of service.
• Excellent front of house persona – warm, welcoming, patient and understanding.
• Excellent selling skills for memberships and guidebooks particularly.
• Genuine belief in the value of good customer service.
• Excellent interpersonal and communication skills.
• Demonstrable time management skills and the ability to prioritise.
• Ability to be proactive and to take the initiative.

Desirable
• Previous cash handling experience
• Historical knowledge of the site and a passion for heritage
• Previous experience or volunteer experience in museum, tourism or conservation sector
• Epos

The Key Responsibilities, Behaviours and Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

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