Visitor Services

KEY RESPONSIBILITIES:

To provide a consistently high standard of visitor care at all times when:

welcoming visitors to the site and processing their admission/retail or catering purchase in a friendly, efficient and knowledgeable manner.

welcoming visitors with special needs / impairments and providing a high level of service in accordance with the Equality Act.

welcoming International visitors and aiding with specific needs.

welcoming large groups in an efficient and warm manner.

answering visitors’ queries about the site, education facilities and the local area.

housekeeping duties.

assisting in the day to day running of a small catering offer.

providing information about the site, its history, contents, offers and merchandise.

promoting National Trust for Scotland brand to include our Membership scheme, events, upselling other properties and any promotional campaigns, being proactive in the selling of Membership and Gift Aid.

To maintain excellent standards of site and personal presentation at all times –

the general ongoing operational cleaning of all areas as necessary, toilet cleaning, emptying waste bins and as appropriate vacuum cleaning, mopping, sweeping, dusting and polishing where required.

ensuring site is ready to open and welcome visitors by the set opening time.

wearing correct uniform, name badges, or PPE as required.

reporting all instances of damage and wear and tear issues promptly to your line manager.

working in harmony with other departments; housekeeping, gardening, grounds maintenance and site repair employees/contractors.

to work towards and achieve weekly membership and visitor data targets.

Financial Responsibilities –

Glasgow Life

Learning Assistant
£26,736.77 – £28,726.80
Location: Burrell Collection, Pollok Country Park, 2060 Pollokshaws Rd, Glasgow, G43 1AT
Ref: GLA13196

Glasgow Life is looking for a Learning Assistant to join us on a part time (17.5 hours per week), permanent contract based at The Burrell Collection. As Learning Assistant you will be joining our in-demand Museums service. You will be part of a dedicated team which supports learning, access and engagement with the museum collections.
More about our Museums teams
As a Learning Assistant you’ll be joining our Glasgow Life Museums team. From The Burrell Collection to Kelvingrove Art Gallery and Museum, our Museums are free for everyone to access. We’re committed to making sure people experience our world-class collections and have the chance to engage with our rich heritage. The cultural programmes we provide bring value to people’s lives. Read more on our website. https://www.glasgowlife.org.uk/museums
About Glasgow Life
Glasgow Life is the charity which inspires people to lead richer, more active lives through culture and sport. Simply put, we believe that everyone deserves a great Glasgow life. We do this by delivering innovative cultural and sporting programmes and events which improve the mental, physical, and economic well-being of Glasgow. Glasgow Life also creates unforgettable experiences for tourists, strengthening the city’s visitor economy. We help put on world-class events, conferences and festivals which enhance Glasgow’s international reputation. Glasgow is the first city to be named European Capital of Sport twice sport and was also the first place in the UK to be named a UNESCO City of Music.
The role
As a Learning Assistant you’ll be an integral part of the team by delivering an exciting and varied learning programme for a range of groups and audiences. You will develop activities and deliver a programme of workshops, using the museum collections as the focus for learning and community engagement. You will assist with the development of new sessions through research into the collections, finding out about the needs of our visitors and sourcing suitable resources. You will monitor and evaluate the programme, adapting delivery accordingly. Reporting to the Learning and Access Curator and working alongside an established learning and access team.
The candidate
If you’re interested in joining us as a Learning Assistant you’ll need:
• Relevant experience of working with art, drama, music or history in an educational or community setting.
• Excellent verbal communication skills and experience of delivering learning activities or providing information to groups / members of the public.
• The ability to engage with and inspire a range of different audiences.
• Organisational and planning skills for managing your work programme, as well as managing groups and learning sessions.
• The ability to evaluate and reflect on content and delivery of programmes and adapt accordingly to best meet audience needs.
You can read the full person specification for this role under the ‘Job Attachments’ section.
This role includes regular weekend working, every other Saturday.
We believe in the transformational power of the programmes and events we provide for the people and visitors of Glasgow. If you would like to be a part of what we do, we’d love to hear from you.
Membership of the Protection of Vulnerable Groups Scheme will be essential on taking up appointment. Please note successful candidates for the above position will be required to pay for their PVG Membership/or Scheme Checks.
Important Dates: Closing date 9th March and interviews are provisionally scheduled for wk beginning 17th March.

Benefits at Glasgow Life
• 30 days holiday allowance plus 6.5 public holidays (for full-time roles). After 5 years completed service, the entitlement will increase to 35 days from the next annual leave year
• Membership of the Local Government Pension Scheme
• Discounted Glasgow Club membership and money off in our museum shops and online store
• Option to buy extra annual leave
• Cycle-to-work scheme
• And much more!

Diversity matters at Glasgow Life
We’re determined to reflect the extraordinary diversity of Glasgow in our workforce. Glasgow Life is on a journey to develop a workplace that reflects the communities we serve. Where everyone feels empowered to bring their full, authentic selves to work. We’re a Disability Confident and Carer Positive employer and invite candidates from all backgrounds to apply. Read more about our commitment to equality and diversity on our website. https://www.glasgowlife.org.uk/the-small-print/an-inclusive-employer

To apply for this vacancy online please visit https://myjobscotland.gov.uk/councils/glasgow/glasgow-life/jobs/learning-assistant-part-time-413693

Closing date is 11.59pm on Sunday 9th March 2025

Information is available in alternative formats, on request.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

This role will assist the wider Welcome team to deliver high quality visitor experience at Culloden Battlefield (including but not limited to):

To provide excellent customer service.

Be responsible and proactive. Ensuring all day-to-day tasks are completed including responding to customer enquiries, answering the telephone, cleaning, recording statistics etc.

Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver membership targets and KPI’s

Cash reconciliation duties including end of day and administration tasks. Ensuring cash is handled accurately and there is continuity across all sales platforms

To ensure perpetually high levels of accuracy are maintained for all transactions and data recording

Working with the Visitor Services Manager (Welcome) and a Visitor Services Supervisor (Welcome) to deliver audio guide systems and other services efficiently to visitors

To actively drive-up selling opportunities through strong product knowledge and an excellent customer service to maximise sales of admission tickets, membership and donations.

Be able to take responsibility for your own development and learning.

Answer historical questions and booking enquiries and process bookings appropriately

Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate.

To work across departments when necessary, supporting the wider Culloden Cluster team

To develop a working knowledge of the history of the site and being able to relate that to visitors in a friendly and engaging way

To provide consistently excellent customer service when dealing with high volumes of customers

Adhering to the property’s quality standards including wearing of uniform.

Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.

PURPOSE OF THE ROLE

Under the direction of the First Gardener, to assist with conservation, maintenance and development of the garden, ensuring the garden is presented to a high standard in line with the aims and objectives of the National Trust for Scotland.

KEY RESPONSIBILITIES

Undertaking practical maintenance of the garden to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors. Activities may include:

Turf care: Grass-cutting, strimming and edging.

Managing trees, shrubs and hedges: Pruning and hedge-cutting.

Managing herbaceous plants and bulbs: Hand-weeding of beds and borders and planting.

Weeding, watering and feeding vegetable beds and harvesting produce.

Plant propagation.

Pest & disease control.

Composting and soil improvement.

Maintenance of paths, paving and carpark.

Demonstrating self-motivation, organisation, planning, prioritisation, good time-management and attention to detail.

Undertaking other reasonable duties that may be required to ensure the smooth running of the property, such as assisting at events held within the garden or the property.

Assisting with interpretation activities such as answering horticultural enquiries from visitors and contributing to accurate plant records.

Working with staff to foster positive relationships with local communities, visitors and promoting the work of the Trust, and actively seeking opportunities to increase Trust membership.

Working with and supervising volunteers to ensure they deliver required outputs at the appropriate standard and gain benefits from their volunteering.

Ensuring compliance with the Trust’s health, safety and environment policies and procedures to ensure the safety of staff, volunteers and visitors. This includes recognition of the Trust’s environmental policy with respect to sustainable gardening policies.

This is an exciting and varied role within the Visitor Services Team at Holmwood House as part of the Tenement House, Holmwood and Weaver’s Cottage cluster. We are looking for energetic, cheerful, and talkative individuals to join our team this season.

Working at all 3 sites will be required on a rota basis, but this role will be based primarily at Holmwood House. Through engaging and informative interactions, you’ll help share stories about these iconic sites and build support and understanding for the National Trust for Scotland.

You’ll help welcome visitors from across the globe and ensure they have an enjoyable and memorable experience here from the moment they arrive to the moment they leave.

You’ll work flexibly and with an eye for detail, ensuring the smooth and safe operations in Admissions, Retail, Catering and Events activities whilst making the property the best possible place to visit and work.

By maintaining excellent standards of service, optimising opportunities to generate income, and ensuring that the site and its assets are safe and secure you will be a vital part of furthering the valuable work of the National Trust for Scotland.

You will contribute to the team property targets and work well within a team.

You will deliver 30 min guided tours of the property to visitors, understanding of the property establishing and maintaining the Trust’s reputation as a guardian of Scotland’s heritage, and as the organisation that actively wants people to engage with and enjoy the properties it cares for. Training will be provided.

You will help with the day-to-day catering operations in Holmwood’s café, from taking orders and serving food, to mastering barista skills and ensuring good housekeeping of café and kitchen areas. Training will be provided.

Our ideal candidate you should be an excellent storyteller with a knack for customer service. An outstanding tour guide will perform minor alterations to each itinerary to suit the unique interests of each group. You will have excellent presentation skills and be able to communicate the importance of Scottish heritage and its preservation and work well within a team which includes our fantastic group of volunteers.

Someone who wants to help us generate the income and recruit the members that enable us to care for all the unique and valuable properties within the Glasgow cluster. They will enjoy the variety and exciting challenges that come with working across several different sites and areas.