Visitor Services

Your role of Mobility Driver will be a fixed term position up until 31/10/26. The likely start date for this role is in March 2026. We currently have two positions available.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Edinburgh during the season.

Your role of roving steward will be a seasonal position up until 30th September 2026. The likely start date for this role is 1st April 2026.

Are you looking for a flexible seasonal job that is both fun and unique? You’ll get an insight into Scotland’s rich history and gain valuable experience in the tourism industry and help bring Scotland’s dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland’s past and share your passion with international and local visitors who come to Glasgow Cathedral during the season.

As a Steward at Glasgow Cathedral you’ll love sharing your passion for the history of the site with visitors, enjoy getting involved with retail as well as providing an outstanding visitor welcome. You’ll have the opportunity to work alongside a variety of partner organisations in the Cathedral Precinct, and to support exciting events in a fantastic setting.

Glasgow Cathedral is where Scotland’s largest city first began to take shape. The thriving burgh that sprang up around Glasgow Cathedral has since grown into the vibrant city we know today. An awe-inspiring building dedicated to St Kentigern, also known as St Mungo, the Cathedral was built in the 1100s and drew countless pilgrims to his shrine. Today, it’s the most complete medieval cathedral on the Scottish mainland, having survived the Protestant Reformation almost intact.

Based at The Inverness Castle Experience
Please note these are Relief Positions with flexible, as and when required hours of work.

This is an exceptional opportunity to join this world class visitor attraction with previews from 10th December and it’s formal grand opening in January 2026. You will share wonderful stories of Highland folklore, people, culture and landscape.

You role is to help every visitor feel welcome, supported and inspired during their time at The Inverness Castle Experience. Primarily working in visitor services, you may also support in food & beverage or retail. You’ll play a key part in delivering excellent service, maintaining high standards across public areas, and ensuring each visit is safe, smooth and memorable.

KEY DUTIES AND RESPONSIBILITIES INCLUDE:

1. Promote a positive and collaborative working environment that reflects High Life Highland’s i-care values and supports the Charity’s purpose of Making Life Better – helping colleagues feel valued, work effectively together, and deliver great experiences for our visitors.

2. Deliver a high standard of customer service in your assigned area of work, whether that’s visitor services, retail or food and beverage, and contribute to the wider team by supporting other areas when operational needs require it.

3. To ensure service excellence and professional presentation standards are always maintained, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.

4. Ensure your work area is always kept safe and secure by following site procedures, staying alert to potential risks, and reporting any incidents, hazards or concerns in line with our health and safety policies.

5. Assist with the delivery of group visits and private functions by preparing spaces, providing a welcoming presence during the event, and supporting with clear-up afterwards.

6. Maintaining accurate records and carry out administrative tasks as required.

7. Operate till systems, booking platforms and other relevant tools, including processing payments, confidently and accurately in line with training and procedures.

8. To assist with ensuring the security and safety of the Inverness Castle Experience and its grounds, in liaison with all other staff.

9. Ensure high standards of cleanliness across public areas, including toilet facilities, by reporting issues promptly and carrying out routine tasks where appropriate, in conjunction with our dedicated cleaning team.

10. Attend and undertake any training online or in person.

11. Contribute to our commitment to sustainability by working in an environmentally responsible way – including minimising waste, conserving resources, and supporting our Green Tourism goals.

12. Work on a rota basis by agreement. Shift will include some evenings, weekends and bank holidays.

We look forward to receiving your application.

We are looking for a talented & enthusiastic Gardener to join the team at our fantastic property, Fyvie Castle

An exciting opportunity to be a part of the on-going development of the Garden of Scottish Fruits. Covering 2 acres, the garden contains one of the most complete collections of Scottish fruit in the country. Apples and Pears are in the early stages of being trained in a variety of restricted forms such as Espaliers, Step-overs, Fans and Cordon, as well as rare styles such as Belgium Fence and Palette Verriers.

The garden also contains a huge range of soft fruits including black, red, white and pink currents, raspberries, blackberries and hybrid berries. The first stage of a new 100m herbaceous border bursting with colour is complete, a central herb parterre contains a variety of medicinal and culinary herbs as well as flowers.

Outside the walled garden, a meandering path leads through the ‘American Garden’, a 100m mixed border of trees, shrubs and herbaceous perennials before bringing you into the impressive 18th century designed landscape outside the Castle containing many mature hardwood trees.

From the car park you walk through Rhymers Haugh woodland Garden, before entering the newly developed ‘Shrubbery’ garden containing a developing collection of trees and shrubs. This leads to the Fyvie Loch walk, which takes you along the loch and back up the impressive driveway flanked with mature trees.

This is a fantastic opportunity within the heritage industry and the ideal candidate must be passionate about our vision for the Future and what we do every day as a business: Bringing people together and giving them the greatest visitor experience.

KEY PURPOSE
To ensure that the garden, grounds and related policies of gardens are managed and maintained as nationally-recognised gardens of outstanding historical and horticultural importance; contributing to the properties’ overall conservation and development, and its enjoyment by visitors and supporters.
The role of ‘Gardener’ as a key member of the team, will be heavily involved in the implementation of development plans for the gardens and wider designed landscape.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Undertaking practical maintenance of the garden e.g. managing trees and shrubs, herbaceous plants, and bulbs; turf care; pest/disease/weed control; staking, plant nutrition, composting and soil improvement to the required standards expected by the Trust and for the maximum safety of, and enjoyment by visitors including other professionals in the horticultural industry;
• Contributing to the management, conservation and development of the garden by plant propagation, cultivation and production of seeds, and the maintenance of appropriate plant records and labelling;
• As requested, assisting with education/interpretation activities such as introductory talks and guided walks;
• Fostering positive relationships with local communities and organisations and promote the work of the Trust.
• On occasion, supervising and working with volunteers and/or staff members to ensure they deliver required outputs at the appropriate standard, and gain benefit/satisfaction from their activities;
• Undertaking such other reasonable duties as may from time to time be required to ensure the smooth running of the property as required by the Operations Manager.
• On occasion, contributing to the review and development of annual operating plans and operational workplans for the gardens;
• Ensuring compliance with the Trust’s health, safety, and environment policies and procedures.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
• A formal qualification at NVQ/ SVQ Level 2 in amenity horticulture supported by knowledge and demonstrable work experience in an amenity garden context.
• PA1 and PA6a spraying certificates, or willingness to be trained in the use of pesticides and to exercise that training;
• Current driving licence valid for driving in the UK.

Skills, Experience & Knowledge
Essential
• Practical experience in general amenity gardening ideally in a garden open to the public.
• Demonstrable skills in plant husbandry, particularly trees, shrubs, herbaceous plants, turf culture and pruning.
• Sound demonstrable plant knowledge and identification skills.
• Sound knowledge of basic tool and machinery use and maintenance
• Good practical knowledge of Health and Safety processes and procedures and the ability to work effectively within these processes.
• Excellent interpersonal and communication skills; confident in interacting and dealing with a wide range of people; and able to represent the Trust.
• Good organisational and time-management skills – including the ability to prioritise work where necessary and also the ability to work using own initiative, in the absence of direct line management.
• Eye for detail and finish, quality standard and best practice.
• Competent IT skills sufficient for maintaining plant records, use of the internet/intranet, assisting volunteers, on-line learning etc.
• An understanding and commitment to the aims and objectives of the National Trust for Scotland.
• Living the values of the National Trust for Scotland and encourage colleagues to do the same
o The ability and willingness to understand others’ perspectives and to consider the impact of your actions on them and to adapt your actions as necessary.
o The ability and willingness to learn and try new things, to be flexible and step outside of your comfort zone.
o An open and honest way of communicating, ready to ask others for their ideas and to be open to hear and consider different points of view.
o A pro-active approach to taking initiative and to driving forward ideas and projects designed to improve daily operations and deliver an exceptional visitor experience.

Desirable
• Experience of working in a mixed-team that includes short-term/seasonal staff and/or volunteers.
• An appreciation of Scottish garden history in a general context;
• Some knowledge of tree inspections and/or in possession of CS units;
• Current First Aid certification (or willingness to train and use);

The current duties of this job do not require a criminal records (Disclosure Scotland) check to be carried out.